removals_storage magazine october11
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October 2011 Number 447 4.00 www.bar.co.uk
R&S Interview with Mike Nattrass MEP 36 Making your mark in social media 42
Open HighwayThe new alliance betweenWhite & Company andThe Bishops Move Group
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No: 447 October 2011 www.bar.co.uk
This month:New s from Watford 06
Industry New s 07-15- DfT backs down on licensing changes- HMRC bank accounts close- Goods traffic to Europe on the up- Cashflow and congestion stunt growth- Dart ford Crossing batt le brews- Severn Crossing work postponed- London LEZ leads to new vans- Thumbs up for VOSA tachograph campaign- Bag it, Bin it!- Guide to Managing Drivers- Speed camera data released- Migration still on the rise- Small businesses see obstacles to going
green- Senior Traffic Commissioner Retires- CBI sees crucial role for PFI- PwC warns on supply chain risks- House prices fall back- Bournes expands fleet- Britannia Leatherbarrows in container
milestone- Harrow Green in Scottish university move- Sponsor BAR Services cancer run- McGimpsey wins Charity award- Movecorp takes the lead in Fun Run- Anglo Pacific sponsors Aussie sports
success- Aussie award for Crown
- Globalink takes Sara Brightman show toKazakhstan
- Bulgarian associate in Independence Daycelebration
- Danish removal men celebrate 100 years- Beverly Smyth celebrates its 165th birthday
BAR Services 16
BAR New s 17-23
- Recent EGM- BAR to present best practice at TAF
exchange- Greater online presence for R&S- BAR hosts FEDEMAC General Assembly
- Industry statistics (August 2011)- PMA celebrates Sun City conference- Young Mover: Kerry Landymore of Greens
Removals- Kent Area goes bowling
QSS Updat e 24
Commercial M oving Group New s 25
Overseas Group New s 25
Training New s 28
European New s 34
People New s 50
Diary Dates 52
M emberships 54
Competition 55
October 2011 Removals & Storage 5
On the cover: Alistair Bingle, Managing Director of TheBishops Move Group and Ian Palmer, CEO of Whit e & CompanyPhotograph: Louise Gale, Analytica Media
36
26
48
42
I am against tolls of any kind. I believe in theRoad Fund Licence and reasonable fuel duty.Mike Nattrass, MEP
- The R&S Interview:Mike Nattrass, MEP
- Open Highway: White &Company and The BishopsMove Group
- Profile: Going Places withMoveMan
- Marketing through socialmedia
- Getting ready for Real Time
Information- Judge Not, Lest Ye Be Judged
- New member: GrantsRemovals
- Rebranding Tippets World
Features 36-50
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BAR New s
EditorialContribut ions on all aspects of the removals and storageindustry are welcome, together with photographs ifappropriate.Please contact the Managing Editor, Louise Gale on:
Tel:020 8458 5100
Email:[email protected]
Deadlines: The deadline for all article submissions forthe November 2011 issue of R&S is 30th September.
AdvertisingFor all enquiries and bookings, please contactSteve Pearce on:
Tel:0117 330 8370
Email:[email protected]
Deadlines: The booking deadline for all displayadvertisements for the November 2011 issue of R&S is6th October.
SubscriptionsRemovals & Storage is subscribed to by members of theBritish Association of Removers in the UK and Overseas.Current annual subscription is 48.00 in the UK and72.00 overseas. Additional subscriptions are availablefrom BAR (see contact details to the left).
Registered as a magazine The British Association ofRemovers 2011. ISSN 0034-4265
All right s reserved. No part of this publication may be scanned,reproduced, stored in a retrieval system or transmitted in part or wholein any form or by any means (electronic, mechanical, phot ocopying,recording or otherwise) without the prior written permission of theBritish Association of Removers.
Opinions expressed in Removals & Storage are not necessarily thoseof the publisher, British Association of Removers. The description of aproduct or service in this publication does not constitute endorsementby the publ isher. The publisher does not accept any responsibilit y forany claims by advertisers. The articles in this publication are for generalinformation only and are not intended to be advice to any specificperson. Readers are recommended to seek professional advice beforetaking or refraining from taking any action on the basis of the contentsof any article in this publication.
The Brit ish Association of Removers
Tel:01923 699 480Fax:01923 699 481Email:[email protected]
Tangent House, 62 Exchange Road, Watford,Hertfordshire WD18 OTG
President: Reg Hackworthy
Director General: Stephen Vickers
Company Secretary: James Falkner
Removals & Storage is designed on behalf ofThe British Association of Removers by:Rubicon Marketing Ltd.Tel: 0117 330 8370Email: [email protected]
Article submission: 5th of the mont h preceding publication
Booking of display advert s: 10th of the mont h preceding publication
Booking of classified adverts: 10th of t he month preceding publication
Booking of trade advert s: 10th of the mont h preceding publication
Artw ork for adverts: 15th of the mont h preceding publication
Copy and ad verti sing deadlines 2011 for fut ure issues of R& S magaz ine
NewsFROM WATFORD
Concerns have recently been
expressed in the national press
and Parliament at Government
plans to ease the planning regime, and
in doing so, attempt to stimulate
grow th in the UK economy. Fears at a
concreting over of this green and
pleasant land are nothing new, and any
such outcome would clearly be
unwelcome. However, leaving building
land and the choice of brown or green-
field sites to one side for the moment, it
is the roads infrastructure that provides
the backbone for the UK economy, and
investment in enhancing and improvingthat infrastructure is to be seen as just
that, an investment, and not just a cost.
As such this investment must be
encouraged, even at a time of economic
stringency in the nations finances. A
recent business survey conducted by the
Road Haulage Association on current
market conditions and what factors
might hinder economic growth, found
that congestion was ranked as number
one. Interestingly, on page 9, we read
of plans to increase the capabilit ies ofthe Dartford river crossing, which if they
come to fruit ion must be welcomed in
the industry.
The Danish Furniture Transport
Association (DMF) recently celebrated
their 100th Anniversary, and our
Director-General, Stephen Vickers,
represented BAR at this happy occasion
in Copenhagen in mid-September. A
commemorative plaque, offering the
best wishes of BAR to our Danish
colleagues was presented. Much closer
to home, on 21 September we hosted
an unusually good number of BAR
Members here in Tangent House at
the EGM. A report on the proceedings
of that meeting will be found on
page 18.
Electronic EU VAT refund procedures
may not sound very exciting, but they
are if you are trying to get those
refunds in good time. The procedures
were simplified at t he beginning of the
year, and BAR played its part by
lobbying activities in achieving that
result. Now, the European Commission
has published an eLearning guide on
the VAT refund electronic procedure,
and this can be found at:http://ec.europa.eu/taxation_customs/
common/elearning/vat_refund/index_
en.htm I know this is an astonishingly
long website address, but it works,
believe me!
Efforts to increase exposure of R&S
both to and for Members, for our loyal
advert isers, and to a w ider audience,
are always under consideration, and on
pages 18 you will find details of how
the magazine will appear on the public
facing pages on the BAR website. Also,
dont forget the importance in our
lobbying efforts of having
comprehensive industry statistics. There
is a 100 monthly prize in the draw for
Members who provide these statistics.It is a simple process to provide these
stats, so if you do not yet do so, why
not start now?
Contact Det ails:
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DfT backs down onlicensing changesThe Freight Transport Association has welcomed the Department forTransports consultation response on changes to the operator licensingregulations, which aim to avoid imposing unnecessary burdens onindustry.
Most operators in Great Britain will not
now notice a difference to their
operator licence obligations, the FTA
says, following consultation with the DfT.
However, hire and reward operators of certain
small vehicle and trailer combinations will
notice the changes, along with operators using
non-employed consultant transport managers
and individuals in the process of obtaining
transport manager CPCs or alternative
qualifications or those with grandfather rights.
James Firth of the FTA said broadly
speaking, these changes export GB best practiceto the rest of Europe, which is good news for
most of our operators who wont see any real
changes and which will hopefully up the
standards in the rest of Europe. The DfT
deserves credit for listening to industry and
being pragmatic enough to minimise the
potential burden of wholesale changes to our
industry.
As R&S has reported, harmonised licensing
rules for international operators and transport
managers will be introduced on 4 December
2011. Key changes are the introduction of a
pan-European database, merging of National
and International Transport Manager CPCs, and
restrictions on part-time transport managers.
According to the FTA, the DfT has agreed to
accept the principle of self-declaration byorganisations and their transport managers, and
has recognised the need to establish an appeals
process for transport managers that is
independent from operators.
Goods traffic toEurope on the up
2
.51 million goods vehiclestravelled from Great Britain to
mainland Europe in the yearending Q2 2011, 3 per cent higher thanthe year ending Q2 2010 and 53 per centhigher than in 1996, but 14 per centlower that the peak in 2007, accordingto statistics released by the Departmentfor Transport.
1.83 million of these goods vehicleswere powered vehicles and 675,000were unaccompanied trailers, up 3 percent and 2 per cent respectively on theyear ending Q2 2010.
Twenty one per cent (385,000) ofthese powered vehicles were UK-
registered, up slightly on the share in theyear ending Q2 2010 (20 per cent).
The Department says that since theearly 1990s there has been a significantrise in the number of foreign-registeredpowered vehicles, from 484,000 in 1996to 1.44 million in the year ending Q22011. Of these foreign registeredvehicles 257,000 were Polish-registered,followed by the Netherlands (202,000),Germany (146,000) and France(129,000).
In this period, 87 per cent of poweredvehicles travelling to mainland Europe
used the Dover Straits Port Group,which includes the Channel Tunnel. 92per cent of all unaccompanied trailerstravelling to mainland Europe went viathe North Sea Port Group.
Ninety per cent of powered vehiclesdisembarked in France, while 50 percent of unaccompanied trailersdisembarked in the Netherlands and 27per cent in Belgium.
The DfTs data records that 633,000goods vehicles travelled from GreatBritain to mainland Europe during Q22011, virtually unchanged comparedwith Q2 2010. 464,000 of these goodsvehicles were powered vehicles, up 2per cent on Q2 2010 and 170 thousandwere unaccompanied trailers, down 4per cent on Q2 2010.
HMRC bank accounts close
If you pay HMRC online, its time to check
you have the right bank details as their old
account is being terminated.
Although HMRC introduced new accounts
recently, the old accounts were still active andreceiving payments. However, these accounts
closed as of 9th August and so any payments
into those accounts may be lost, according to
Wellers Accountants.
Christina Nawrocki of Wellers comments:
Many businesses have HMRC set up as a
recipient on their online banking and wont
have changed the details since the accounts
changed. It has been OK up until now as the
payments will still have gone through but that isno longer the case.
Its worth a quick double check as it will be
difficult to trace any wrong payments and there
could also be a late payment and interest charge
from HMRC to face.
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For Jack Semple, RHA director of policy:
Congestion adds to costs and undermines
efficiency. It has been a serious concern
for many years and, as the industry looks ahead,
it sees the problem only getting worse. He
notes that the capital/cash flow issue first
emerged as a serious concern with the banking
crisis of late 2008. A recent RHA survey adds to
evidence from the Bank of England and
elsewhere that access to cash in the SME sectorremains a serious problem which the RHA
believes threatens the governments agenda for
growth. The survey was carried out in
consultation with the Department for Transport
as part of the RHAs contribution to the
Governments Growth Review.
The road haulage and distribution sector is
particularly disadvantaged. Diesel suppliers
require payment within one week or, in many
cases, before delivery and fuel accounts for
more than one third of the operating cost of a
large truck. At the same time, a growing number
of hauliers customers, and especially very large
companies, are taking increasingly long to pay
their bills. On top of this, HM Revenue and
Customs has hardened its line on deferring VAT
payments, increasing risks for firms facing
short-term cash-flow difficulties.
These factors together mean that transport
firms are squeezed on both cost and revenue
and finding it increasingly difficult to fund
growth in their businesses and to investment in
new equipment, Mr Semple explained.
After cash and congestion, the RHA survey
identified uncertainty over market conditions,regulation and building a larger customer base
as important barriers to growth.
Asked in the survey about a range of factors
related to the performance of the logistics
industry, the most negative rating was for the
willingness of customers and receivers of goods
to work constructively with transport
companies.
Members clearly believe that Partnership is
an over-used term and that it often belies reality.
Too often, shippers and receivers fail to
genuinely consider options that are more
efficient and usually greener and instead
simply squeeze suppliers to commercially
unsustainable haulage rates, Mr Semple said.
Cashflow and congestionstunt growthTwo main barriers to growth in the logistics sector have beenidentified by members of the Road Haulage Association: difficulties inaccessing capital/cash flow; and congestion and the quality of theroad network.
London LEZ leadsto new vans
T
ruck and van operators faced withnew London Low Emission Zone
(LEZ) requirements look morelikely to replace their non-compliantvehicles than retrofit them.
That is the conclusion of a recentsurvey by the Freight TransportAssociation, which also found thatcompanies with operating centres outsideof London would consider redistributingtheir non-compliant vehicles elsewherein the UK to avoid the LEZ.
Natalie Chapman of the FTA saidmore operators are looking to replacetheir fleet and looking past retrofitting asthe solution because their fleets are
coming to the end of their lifespan. Dueto the financial constraints of recent yearsoperators have chosen to stretch the livesof their existing fleets but the new LEZrequirements may have forced theirhands into replacing their oldest and leastcompliant vehicles.
As well as a tightening up of LEZregulations for trucks, for the first timevans will also come under scope.However, the van sector seems wellprepared. While forty five per cent ofrespondents reported that not all theirHGV fleets operating in London were
fully compliant with the new standards,only 10 per cent said the same of theirvan fleets, Ms Chapman said.
As only vans over ten years old will beaffected by the changes, on the whole theimpact on FTA members, who representhalf the UK van fleet, will be limited.However the move from Euro 3 to Euro4 standards for lorries is far more painful- we can see from poor new truck salesthat companies have already stretchedtheir assets as far as possible.
From 3 January 2012, new regulationswill require that all pre-Euro 4 trucks andbuses meet the Euro 4 emissions standardfor particulate matter if they want toenter the LEZ without facing a 200daily charge. In addition, vans must meetthe Euro 3 emissions standard forparticulate matter or face a daily charge.
According to the survey, commercialvehicle operators will considerredistributing vehicles that are alreadycompliant to perform deliveries in theLEZ. Around three-quarters felt it wouldbe relatively straightforward toredistribute non-compliant HGVs awayfrom London, whilst around four out offive operators felt it would be possible to
redistribute non-compliant vans awayfrom London.For further information about Londonslow emission zone, visit the news sectionof the BAR website at www.bar.co.uk
Severn Crossing work postponed
The Highways Agency has postponed the
resurfacing and waterproofing works that
was due to take place between September
6 and October 11 on the M4 Second Severn
Crossing.
Severn River Crossing Plc (SRC), who
operates and maintains both Severn Crossings
under a Concession Agreement with the
Highways Agency, has had to postpone theeastbound and westbound resurfacing of lane
one due to difficulties encountered in the
planning process of this technically and
logistically difficult task.
New dates for the work programme have yet
to be established.
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The Dart-Tag charges are also set to
increase, from 3.20 for a multi-axle to
4.33 and then 5.19.
Jackie Doyle-Price, Conservative MP for
Thurrock, opposes the toll increases and
believes the tolls should be removed
immediately. Along with other local politicians
she is running a campaign to oppose options for
a new Thames river crossing which involve theconstruction of new roads in Thurrock and
more congestion on Thurrocks already
congested road network.
The Department for Transport is reviewing
future crossing options at the site of the existing
Crossing, as well as between the Swanscombe
Peninsula and the A1089, and between the east
of Gravesend and the east of Tilbury. It-
estimates these would cost from 1-7 billion.
According to the DfT, the Crossing already
suffers from significant levels of congestion,
with over 50 million vehicles using it each year;
the Crossing operated above its design capacity
of 135,000 vehicles per day on 257 days during2010.
Journey times on the M25 J30-J7 section
(which includes the Crossing) demonstrate
average delays of between 7-11 minutes for the
slowest ten per cent of journeys - among the
highest level of delay on the network
nationwide. The situation is anticipated to
worsen as a result of forecast traffic growth.
Around thirty per cent of trips using the
Crossing are for business purposes, while 30
per cent of HGV trips involved Dover port and
long distance travelling. Only a relatively
small proportion of trips using the Crossing
were very local, the DfT says.The Department says free flow charging will
be introduced by the end of 2013.
This will provide the opportunity to re-design
the road layout to improve the flow of traffic,
reducing delays and providing a better service
to road users. The new charging option would
see the introduction of new payment methods
for pre-registered users of the Crossing,
physical lay-out changes and the use of
automatic number plate recognition cameras to
enable free-flow charging at the Crossing,
it says.
The Government opened the proposed new
charges for the current Crossing to aconsultation process that ended on 23
September. A summary of the responses
received and the Department of Transports
conclusions will be published within three
months after the consultation period has closed.
Dartford Crossing battlebrewsA local campaign to scrap tolls at the Dartford Crossing is gaining
traction, just after the Government announced that it plans to raisethe charges for cars from 1.50 to 2 later this year and 2.50 nextyear, and for multi-axle goods vehicles from a cash charge of 3.70 to5.00 and then 6.00 in the spring of 2012.
Thumbs upfor VOSAtachograph
campaignT
he Road Haulage Association haswelcomed a new campaign by the
Vehicle and Operator Services
Agency (VOSA) against lorry driverswho use magnets to stop their tachograph
recording time spent driving.
In August, VOSA and the police started
issuing leaflet warnings to UK and
foreign drivers, highlighting potentialpenalties of a 5,000 fine or two years in
jail.These warnings must be backed by
action by VOSA and the police bringingdrivers swiftly before the courts, theRHA says. That is especially true of
foreign drivers. Whereas UK drivers cannormally be easily traced, it is tempting to
take lesser action against foreign driversbecause of the practicalities of getting
them into court.
Distorting the tachograph record in thisway is commonly used to disguise gross
abuses of drivers hours rules, which is amajor road safety hazard. It also distorts
fair competition and pushes others to
break the rules.
The RHA is pressing the Government tosend out clear messages that the use ofmagnets is a serious offence. It is also
looking to the courts to properly enforce
the law. We look to [the magistratescourts] to reflect the seriousness of the
offence in their penalties, includingrevoking the licence of guilty drivers,
said an RHA spokesman.
BritanniaLeatherbarrows
in containermilestone
Britannia Leatherbarrows celebrated
the shipping of their fiftiethcontainer to the Channel Islands
this year by introducing an additional newHigh Cube 20` 1350 cubic feet shipping
container.
The container supplied by ECBRotterdam adds much needed capacity for
Britannia Leatherbarrows part loadgroupage service to Jersey and Guernsey,
which supplements their direct movedoor-to-door container service.
The companys fleet of Scania drawbar
units are equipped to carry these 20`containers, or demountable furniture
bodies.
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Smallbusinesses seeobstacles to
going green
Arecent survey by the Forum forPrivate Business shows that smallbusinesses believe going green
can boost their bottom line but they seetax and red tape as major barriers tobecoming more environmentallyfriendly.
Just 10 per cent of business ownersresponding to the Forums latestenvironmental panel survey have donenothing to reduce steep utilities costs,while 41 per cent have streamlined
business processes, 28 per cent havereduced energy usage and the samenumber have embraced more energyefficient equipment.
A large proportion (77 per cent ofrespondents) disagreed that being greenis impossible in the present economicclimate, although 75 per cent believedthat environmental legislation focuses onthe needs of larger businesses rather thansmall firms.
More than half of those participating(52 per cent) argued that green taxesinhibit their ability to invest in reducingenergy use. In all, 52 per cent of thesmall businesses surveyed believe they
cannot become more environmentallyfriendly until they are able to be moreprofitable.
The Forums Chief Executive PhilOrford said small businesses see thebenefits of green practices andtechnologies to the environment and,given rising energy costs, to their bottomlines. They are clearly taking stepstowards introducing them but the lack ofadequate support from the Governmentand utilities providers is frustrating.The Forum is calling for betterinformation about the choice of supportand equipment that is available, as wellas incentives to help business ownersembrace environmental processes andtrade more sustainably locally, regionallyand internationally, rather than evermore taxation.
Speed camera datareleasedThere has been a mixed response to the release of information onspecific speed camera sites by the Department for Transport, withsome sites reporting worsening casualty figures since cameras wereinstalled.
S
o far, 75 English local authorities have
published on the DfT website some or all
of their information showing accidentand casualty rates as well as speeds at camera
sites before and after the introduction of speedcameras. This will allow local residents to see
whether speed cameras are having a positiveimpact on accident rates in their areas.
Road Safety Minister Mike Penning said that
local residents have a right to expect that whentheir council spends money on speed cameras,
they publish information to show whetherthose cameras are helping to reduce accidents
or not. I hope that this information will help
local people to make informed judgements
about the impact cameras are having on theirlocal roads.
The RAC has welcomed this type ofinformation being issued. However it warned
that unless this information is acted upon bylocal authorities, it becomes a pointless
exercise. The RAC is calling for a full audit of
individual speed cameras to ensure thecameras make a difference and replace those
that dont with other safety measures, ifnecessary.
Net immigration into the UK increased by
20 per cent in 2010 to 239,000, a long
way from the Governments pledge of
just tens of thousands. The immigration figure
is composed of a sharp fall in emigration to
336,000, its lowest level since June 2005, while
immigration remained steady at 575,000, the
Office for National Statistics said in August this
year. Net migration rose from 198,000 in the
year ending Dec 2009. The estimated number of
British citizens emigrating long term from the
UK in the year to December 2010 was 124,000,
about the same as the level of 127,000 in the
year to December 2009. Study remains the mostcommon reason for migration to the UK. 78 per
cent of these are from outside the EU.
The estimated number of non-EU citizens
immigrating long term to the UK in the year to
December 2010 was 300,000, slightly higher
than the level of 292,000 in the year to
December 2009. Emigration for this group from
the UK fell to 93,000, a decline of 15 per cent.
The estimated number of people from new EU
members in Eastern Europe immigrating long
term to the UK in the year to December 2010was 71,000, up from 52,000 in the previous
year. Emigration for this group from the UK fell
by 34 per cent to 31,000.
The number of people migrating to the UK for
a definite job is at its lowest since March 2004
at 110,000.
Migration still on the rise
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McGimpsey Brothers of Bangor,
County Down, in Northern Ireland
have recently been awarded the
Payroll Giving Gold Award for 2011 for their
contribution to charity.
Under the Payroll Giving scheme,
employees donate a weekly contribution from
their wages to a chosen charity. We are very
proud of everyone in the McGimpsey Team
for contributing part of their wages, on a
weekly basis, to their chosen charity through
Payroll Giving, director Campbell
McGimpsey says.
The Gold Award presentation is a symbolof excellence and is awarded to companies
where their entire workforce contributes to
charity on a weekly basis through the Payroll
Giving scheme. It just goes to prove that we
can all make a difference, no matter how
small, Campbell says. As a company it is a
great honour to receive this award and a
credit to every one of our team for making
this voluntary contribution.
McGimpsey wins charity award
All three are DAF trucks fitted with Abel
demountable systems to match the
existing fleet. This type of system
enables Bournes standard removal bodies to be
interchangeable with each other, allowing their
vehicles to take their own or any other parties
ISO containers.
Bournes regularly swap bodies with other
agents within the UniGroup UTS network
rather than transhipping, reducing the potential
for damage and allowing better vehicle
utilisation throughout the continent.
The DAF 85 is a 3-sleeper draw bar intended
to service European customers. Its first trip was
Warsaw and it has been out in Europe almost
constantly.
The DAF 55 is a crew cab enabling Bournes
to carry up to six crew, allowing Bournes to
service an increasing amount of import and
export business. It is also fitted with a
demountable system allowing increased loading
/ unloading at customer residence, again
reducing handling.
The DAF 45 is updated to 12 tonnes and can
also carry six crew members. This vehicle is
specially designed for export moves with tight
access, and is fitted with a demountable system
for ISO containers and also a new three palletbody which can be interchanged with any of
Bournes other vehicles.
All three vehicles were supplied by Channel
Commercials with new container bodies built
by Abel, and have tuck away tail lifts and extra
clean EEV engines with emission values even
lower than the stringent Euro 5 standards.
Bournes says it aims to continue expanding
and renewing its fleet over the coming years
with the aim of running a fleet identical to the
above for European service and International
packing in city locations.
Bournes expands fleetBournes Removals have been adding to their fleet again with thepurchase of three more brand new trucks, one in each size
Big, Medium and Small.
Bag it, Bin it!
The Highways Agency, which gathersaround 240,000 sacks of litter from
Englands motorways every year, is
calling on road users to help tackle roadside
litter on Englands motorways and major Aroads.
The Agency says that drivers should keep
a bag for rubbish in their vehicles, until it
can be disposed of in a bin. Roads MinisterMike Penning said the money and
resources spent removing nearly a quarterof a million sacks of litter from Englands
motorways could be much better spent
elsewhere.According to the Highways Agency,
roadside litter is not only unsightly, but isalso a threat to the environment and wildlife
and can block drains and cause flooding.
For highway authorities, clearing litterdiverts much-needed resources away from
road maintenance and repairs, while itemsthrown from moving vehicles can be a
hazard to other road users.In North West England, Highways
Agency Traffic officers and contractors are
reporting any spillages from commercialvehicles to the regional Traffic
Commissioner, and operators will bewarned that their licences could be at risk
if loads are not properly secured.
Miranda Hyder of BAR Services will be
running a half marathon in Amsterdam
in aid of Cancer Research on Sunday
16th October.
Miranda has been training hard over the past
few months. When I signed up for this in
February this year, I only really expected that I
would be able to achieve the 8k, but walking
most of the way. However, I have been training
hard and now feel confident that I can run 13.1
miles to achieve this half marathon for this
worthy cause, says Miranda.
If you want to sponsor Miranda, go to http://
www.justgiving.com/TeamBritanniaMovers
Sponsor Mirandas half marathon for Cancer Research!
Payroll giving staff Adele Phillips Colin Brown and
Shirley Stokesberry with the Payroll Giving Award
Movecorp had a high profile
presence at the 2011
Shenstone Fun Run. Not only
did the firm sponsor the July event, it
also entered 27 staff as runners,
alongside over five hundred other
participants.
In total,
the 27
Movecorp
runners
managed to
raise 1,428for their nominated charity, the Joseph
Foote Trust. The charity funds research
into brain tumours, which claimed the
life of nine-year old Joseph Foote in
2007.
Movecorp leads
in Fun Run
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Anglo Pacific sponsorsAussie sports success
Anglo Pacific, a market leader in moves toand from Australasia, is in the enviable
position of being able to count four of its
sponsored sides in southern England as LeagueChampions in Rugby League and Australian
Rules Football.This August there were victories at the West
London Wildcats Premiership where Australian
Rules Football Team took apart the WandsworthDemons, while the Shepherds Bush Raiders also
beat the Clapham Demons. The HammersmithHills Hoist Rugby League Football Club took
victory in the Southern Premier League, and
their second side beat the West Norfolk Wildcats30 16 to win the London Merit League.
Jason Diggs, Sales Director for Anglo Pacific,said we might be a global business but we like
to form part of the local community and
sponsoring expat sports teams is a largecontribution to that social outreach-not to
mention the fact that a handful of players alsowork for us here on site at our West London
headquarters. We are thrilled by the four
victories in August and will undoubtedly becoming across some of the talented team
members as they take advantage of Clubdiscounts with Anglo Pacific to ship their
personal belongings back to Australasia at the
end of their stay.
Anglo Pacific RLC Finals: Hills Hoist Southern Premier Winners 2011
Globalinktakes SarahBrightman
show toKazakhstan
The last twenty years haswitnessed the emergence of awhole group of new countries
onto the map of relocation firms.And Globalink has just played a keyrole in a major national event in oneof those countries, Kazakhstan.
In commemoration of the foundingof the capital, Astana, a concert isorganised and held every year on a
massive scale. This year, world-famous singer Sarah Brightman wasinvited to perform.
Organising equipmenttransportation for the concert inKazakhstan had to be planned downto the smallest detail. Due to theirexpertise in events equipmentrelocation management,responsibility for the transportationof the concert equipment wasassigned to Globalink.
Air delivery of cargo weighing ahalf of a ton from London to Astanawas carried out on the last daybefore the countrys long holidayweekend, because the main objectivewas to handle customs clearance ofthe cargo in a single day.
Thanks to the coordinatedmanagement of air freight, customsclearance and removal andrelocation, all the processes wentsmoothly, with no delays, and thebig event went off as planned,marketing coordinator DinaraDavlembaeva says.
After the show, the concertequipment then had to be transported
back to London under strictdeadlines. Again, Globalinkremovals and relocationprofessionals packed and crated allthe goods immediately after theevent, for swift delivery to theirdestination.
Harrow Green in Scottish university
Harrow Green, specialists in the design
and creation of effective workspaces as
well as in business relocation, have been
working in partnership with University of the
West of Scotland (UWS) and the Scottish
Agricultural College (SAC) to carry out therelocation of staff and facilities to the
Universitys new 70 million Ayr campus,
scheduled to open in September 2011.
Harrow Green has been working closely with
the transformation team to meet the target date.
The project will see the relocation of
approximately 240 UWS and 50 SAC staff,
including associated office belongings, and
involve the packing and unpacking of IT
equipment, filing, resource materials and
general office equipment from the current Ayr
campus to the new site on the banks of the River
Ayr.
The Harrow Green team will manage thesequential packing, transfer and sequential
unpacking of some 1,000 linear metres,
including materials from the classrooms and
central store areas.
Harrow Green will also oversee the
disconnection, packing, relocation, unpacking
and re-connection of desktop IT on the new Ayr
campus. There are around 500 units to be safely
relocated.
This is an important development for the
region, says Aidan Robertson, who is handling
the project out of Harrow Greens Glasgowoffices. Were very pleased to have a role in
getting the new campus up and running for the
start of the academic year.
Beverly Smythcelebrates its165th birthdayBeverly Smyth is 165 years old thisyear and is still going!! Rob Gilberttells us. The Dublin-based companyhas been offering International andDomestic Moving as a core offeringsince 1846, and also offers officemoving, relocation and storageservices.SarahBrightman
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The event was well attended by DMF
members, Danish business leaders ,
politicians as well as the president of
FEDEMAC Arnaldo Righetti and Stephen Vickers,
BARs Director General.
Outgoing President Niels Justesen introduced
the key areas for discussions which focused on
driving and rest periods, sickness benefits
reimbursements, obstacles to access created from
parking conditions in large cities and the upcoming
revision of the law of trucking.The DMF is also concerned about current
varying interpretations of EU rules about the status
of passengers in the front of trucks. The DMF
believes that it is unfair to treat a passenger in the
front as a driver in light of the liabilities and
requirements that are attached to this status.
As Niels Justesen decided to step down as DMF
President, the Board elected Leif Jensen as the new
president and his previous position as vice-
president has now been filled by Lasse dum.
Danish removal mencelebrate 100 years
Guide toManagingDrivers
The Freight Transport Association haspublished an updated version of itsGuide to Managing Drivers.
Sponsored by Shell, the Guide providesadvice and guidance to help operators
manage drivers in a professional way.
As the FTA says, drivers are at theforefront of the road freight industry, and
the image of the industry depends on them.Companies also rely on their drivers to
ensure a cost- effective road freight
operation, keeping fuel use down,minimising vehicle wear and tear, and
keeping maintenance, insurance and
accident costs down, the organisationsays. Driver actions are also the way inwhich poor management practices come to
the surface, so getting the best out of them
is crucial in order to operate vehicles in acost effective and customer-focused way.
The FTA Guide to Managing Driverscovers recruitment, checking driving
entitlement and carrying out inductions
through to managing drivers hours,ensuring daily walk around checks are
carried out properly and managing driverinfringements. It also looks at good
practice when using agency drivers and
provides sample forms and checklists toassist managers in their day-to-day tasks.
Senior TrafficCommissionerRetires
The Senior Traffic Commissioner and
the Traffic Commissioner for theSouth Eastern and Metropolitan
Traffic Area, Philip Brown, will be retiring
with effect from the 24th October.Philip Brown is currently on special sick
leave and Beverley Bell is acting asDeputy Senior Traffic Commissioner.
Beverley Bell will continue in this role
pending the appointment of the nextSenior Traffic Commissioner.
The Traffic Commissioners are appointedby the Secretary of State as statutorily
independent Licensing Authorities
responsible for bus, coach and goodsvehicle operators and for local bus service
registrations. They can also takedisciplinary action against the licence of
bus, coach and lorry drivers who commitroad and certain other offences. The roleof Senior Traffic Commissioner has
important responsibilities to determinehow the Traffic Commissioners perform
their statutory functions.
The Danish Movers Federation/Dansk Mbeltransport, DMF, arecommemorating their 100th anniversary this year, with a specialcelebration at their recent annual meeting in Copenhagen.
DMFs 50th anniversary photo in 1961
DMFs Board (from left to right): Finn Laursen,Leif Dahl, Ole Kihlstrm, Lasse dum, MichaelPedersen, front from left, secretary Niels ErikNielsen, Niels Justesen and Leif Jensen.
BAR Director General Stephen Vickers presentsa commemorative plaque to DMF chairmanNiels Justesen.
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The UK badly needs to invest in meeting the
countrys need for improved infrastructure, toensure that we dont fall behind our
competitors, the CBI says. With the public
finances so constrained, much of the investment
to maintain and build infrastructure will need tocome from private finance.
The CBI is proposing a package of measures
to boost infrastructure investment through
public-private partnerships. Dr Neil Bentley,CBI Deputy Director-General, said we want
the Government to publish a clear, long-termpipeline of projects so that investors can have
the confidence to put their money in the UK.
Infrastructure spending also offers one of the
biggest bangs for buck in terms of additional
economic activity, so this is a chance to generatejobs, growth and build for the future.
According to the CBI, in the last decade more
than 700 PFI projects have been both approved
and financially backed. Dr Bentley warned thatPFI mustnt be viewed as the solution on everyoccasion, but when it has been used effectively
it has delivered huge improvements in the UKs
infrastructure. Businesses understand that theuse of PFI must evolve and that we need to
develop new ways to pay for our infrastructure.But ministers must stand up for the role that
private finance has to play and decide sooner
rather than later how to use it to best effect.
PwC warns onsupply chainrisks
The global manufacturingindustry must act now toprotect and prepare their supply
chain matrix against a tickingtimebomb of financial instability, anew PwC report has warned.PwC has identified five key areas formanufacturers to take heed of intodays turbulent times. These are:skills and talent, addressing lifecycleopportunities, linking demandplanning with the rest of the supplychain, identifying and acting onsupply chain risks, and stronger
collaboration between suppliers andcustomers.
Global supply chains were throwninto turmoil following the Japaneseearthquake. Xirallic, a popularpigment which gives cars a pearlyshine, was manufactured at just onefactory in the world, the Onahamaplant near the Fukushima-Daiichinuclear power station in Japan.
According to PwC, the plant hadto close causing some car makers toslow production or halt completelybut is now back on track for
recovery, highlighting the need forthe industry to have a radical re-think about current businessstrategies.
Barry Misthal, who heads upPwCs global IndustrialManufacturing group, said supplychains and the manufacturingindustry have been on a rollercoasterride, hit by skyrocketing prices of oiland commodities, high levels ofdebt, weak demand and tight credit.
The financial stability of supplierswill be one crucial factor affectingthe industry for example, if interestrates rise, it will be much tougher forbusinesses to service loans, PwCsays.
Aussie award for Crown
Sydney-based Crown Relocations has beenawarded the 2011 Australian Furniture
Removalist of the Year Award and the
2011 Safety Management Award by the
Australian Furniture Removals Association
(AFRA). At AFRAs annual conference in
August, Crown was represented by Paul
Connor, national operations manager, Sydney,
amid a large number of Crown Australias
industry colleagues and competitors. There was
a very large increase in the number of nominees
this year. Crown was awarded the 2011 Safety
Management Award for a second consecutive
year for having successfully implemented two
comprehensive programmes related tooccupational health and safety and its
environmental policy. One of Crowns
employees, Rarely Potini, was also awarded the
2011 Australia Furniture Removalist of the Year.
The annual award is presented to an employeeof a removals company based on performance
and dedication, a significant recognition for the
industry.
Paul said, I was in the unique position of
being able to accept the award on behalf of all
the hardworking staff of Crown and the moment
in which I received it was affirmation that we do
provide excellent service, delight our clients and
outshine our competition. AFRAs consistent
recognition of Crown is enough incentive for us
to continue supporting our clients, staff and
communities with the highest quality of service
and products.
In 2006/2007 Crown was winner of the 2006Employee of the Year Award and the 2007
Removal Fleet Award. In 2010, Crown was also
awarded with the Innovation Award and the
Safety Management Award.
CBI sees crucial rolefor PFIThe Government is right to look closely at how the Private FinanceInitiative (PFI) is used and must act on the lessons learned. These arethe messages from a recent report by the Confederation of BritishIndustry which also stated that the Government should recognisethat private finance must play a vital role in delivering new roads,hospitals and schools.
Orbit Ltd, a Bulgarian international
associate, provided logistics and
transport support to the American
Chamber of Commerce in Bulgaria for theAmCham Independence Day celebration
that took place in the campus of the
American College in Sofia on July 2, 2011.
Entering fully into the spirit of the
occasion, the Orbit Bulgaria team joined in
the annual celebration of the signing of the
Declaration of Independence of July 4,
1776. It has been a busy and high profile
summer for the Southeastern Europespecialists. In July, Orbit was also
responsible for the relocation of a EUR3
million painting by Leonardo da Vinci,
which was hung in Cyprus for a special
exhibition.
Bulgarian associate in IndependenceDay celebration
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The Land Registry reported an annual pricedecrease of 2.1 per cent in July, with a
month-on-month rise of 1.3 per cent,
which takes the average property value in
England and Wales to 163,049. This is the
largest monthly movement since January 2010.
The only region in England and Wales to
experience an increase in its average property
value over the last 12 months was London, with
a movement of 1.3 per cent. The South West
experienced the greatest monthly rise with a
movement of 2.2 per cent. The North East
experienced both the greatest annual price fall
with a decrease of 8.8 per cent and the most
significant monthly price fall with a movementof 2.3 per cent. The most up-to-date figures
available from the Land Registry show that
during May 2011, the number of completed
house sales in England and Wales decreased by
10 per cent to 46,870 from 52,170 in May 2010.
The number of properties sold in England and
Wales for over 1 million decreased by 44 per
cent between May 2010 and May 2011, from
464 to 262.
Nationwide, which covers the whole of the UK
and is based on a sample of loans issued in any
given month, reported that prices declined 0.6
per cent in August, with an average house priceof 165,914, 0.4 per cent lower than in August
2010. Robert Gardner, chief economist at
Nationwide, said sluggish demand for homes,
combined with only a gradual rise in the supply
of available properties, has helped to keep
property prices stable since last summer. We
expect this trend to be maintained over the
remainder of 2011, although downside risks
have increased as UK and global growth
prospects have weakened. The major risk for
the housing market, he added, is that weak
economic growth could lead to a further
deterioration in the labour market.
Halifax, which also covers the entire UK, butbases its index on a sample of each lenders own
loans each month, also provided a downbeat
picture for August. According to Halifax, prices
fell 1.2 per cent in August, bringing the average
house price to 161,743. This was the first fall
since April and follows three successive monthly
rises. However, housing economist Martin Ellis
noted that prices in the three months preceding
August were 1.0 per cent higher than in the
previous three months. A recent decline in
average mortgage rates has further boosted
home affordability for those able to raise a
deposit to make a new purchase. Low interest
rates are likely to continue to support the marketwhilst increased uncertainty about the economic
outlook and pressures on householders finances
constrain demand. Overall, we expect broad
stability in both prices and activity over the
coming months, Mr Ellis said.
Figures from Communities and Local
Government (CLG) for June show that, based
on mortgage completions, UK house pricesdecreased by 2 per cent over the year but
increased by 0.6 per cent over the month
(seasonally adjusted). The average mix-adjusted
UK house price was 204,981, while average
house prices were 0.5 per cent lower over the
quarter to June, unchanged from the quarter to
March. Average prices decreased during the year
in all UK countries; England (-1.8 per cent),
Wales (-5.6 per cent), Scotland (-2.3 per cent)
and Northern Ireland (-8.1 per cent). Prices paid
by first time buyers were 2.2 per cent lower on
average than a year earlier and prices paid by
former owner occupiers also decreased by 2 per
cent. Prices for new properties were 3.2 per centhigher on average than a year earlier whilst
prices for pre-owned dwellings decreased by 2.4
per cent.
The latest monthly market report from the
National Association of Estate Agents showed
a sharp increase in the number of house-hunters
registering at its branches across the UK in the
month of July. While there is some regional
fluctuation, on average agents reported 299
people on their books for the month, up from
263 in June and the highest figure in over two
years (May 2009; 299).
Supply levels across the country decreased
slightly with NAEA agents reporting 70
properties available per branch, down from 74 in
June. This is still higher than year-on-year
figures where in July 2010, only 68 were
recorded. As is usual for the time of year, sales
dropped slightly from an average of 9 per branch
to 7. However, the proportion of sales made to
first time buyers increased from 20 per cent in
June to 21 in July.
NAEA President Wendy Evans-Scott said it
is great to see that interest in property hasreached a two-year high, especially at a time
when, traditionally, estate agents experience a
lull in activity as people take a holiday abroad
instead of house hunting. She noted that
people are beginning to reconsider their options
when it comes to buying a property. With many
sellers now being more realistic about pricing,
we hope the market will rejuvenate in the
coming months.
Price change by region Source: Land Registry
House prices fall backAnalysis of house price statistics from the most authoritative sources in the UK suggests that house pricesdeclined in August after rising in July.
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BAR New s
Having seen the success of the self
storage industry in the USA, the UK
started to follow suit with a boom in
companies converting their warehouses and
opening their doors to the public for self
service storage. BAR Services had been
supplying the removal industry with packing
materials for over 25 years and it identified a
need for a company that could bulk buy and
then supply a similar core product range to theself storage sector within the UK.
For the past 8 years, BAR Services has been
successfully selling its range of ancillary retail
products whilst learning more and more along
the way about what is required. It has become
increasingly pleased to see a rise in BAR
members making the most of existing facilities
and branching out into self storage. The BAR
itself has also recognized that self storage is
becoming a significant aspect of the services
provided by many removal companies. For this
reason, it has set up the Self Storage Special
Interest Group (SSSIG) in order to provide
BAR members with support and information.
In the beginning, BAR Services held stock
of a large range of products but over the years
has recognized that most self storage facilities
need a couple of choices of padlocks for theircustomers, managers padlocks, polythene
covers, air bubble film and a core range of
cartons. With brand awareness being a key part
of marketing for self storage, BAR Services
realise that how the product looks is important
and for this reason it currently supplies the
move n store brand or alternatively it can
manufacture products in your company logo
and colours.
A self storage facility can add much needed
revenue to removal companies who have
struggled through the downturn in the housing
market. This said, BAR Services is not
advocating the replacement of traditionalstorage methods. Since it began supplying the
self storage industry BAR Services has been
advocating the supply of ancillary retail
products within your facility as this too can
drive invaluable income with high profit
returns. BAR Services believe that with its in-
depth knowledge of the self storage industry,
and packaging materials in general, combined
with assistance from the SSSIG, we can help
BAR members who are moving in to self
storage to identify exactly what products and
services they should provide.
If you need any advice on any of the retail
products that are available, please do not
hesitate contact on 01342 870087 or email
The Self Storage Special Interest Group
(SSSIG) had a very productive meeting at
BAR HQ on Monday 19th September.
Many new initiatives for the group were
discussed and proposed, so watch out fordetails in the coming months both in R&S
and the BAR website. The meeting
Minutes will be available to view and
download in the Members Area (MyBAR)
in due course.
BAR Services has always supplied a range of hand held stretch
films that protect your products during storage and shipment.
Hand held film rolls are l ighter and smaller than the machine film
alternative thus making the application easier. There are various
benefits to using stretch wrap when securing awkward loads. The
product itself is low cost; it keeps the product clean whilst not
adhering to it. It is also economical as it not only reduces the need
for secondary packaging but can also substantially reduce freightcosts.
Most stretch films are supplied on a standard core for use with a
hand held applicator, but did you know an extended core is also
available that negates the need for such a dispenser? Yet again
this helps reduce the costs involved in packing and shipping
awkward and bulky products. Like the standard core, the extended
core stretch film is available in 400mm x 300m & 500mm x
300m rolls. It comes in a light strength (typically 11-15 mins)
and medium strength (typically 17-20 mins).
For further information on the extended corestretch films please contact the sales officeon 01342 870087 or email [email protected]
Meeting the needs ofthe Self Storage IndustryIn early 2003, BAR Services saw an increasing trend within the removalindustry towards a new type of storage service known as self storage.
Product of the Month- Extended Core Stretch Film
BAR Services
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BAR New s
According to Graham Puddephatt, our man
on the ground from Reason Global, the
congress kicked off with a speed
networking event. The delegates were split into
teams, and in keeping with the theme of the
congress they were each issued with a passport,
which required stamping by the sponsors.
The teams made their way round the sponsors
themed tables to be asked three questions, of
which one was false. If they guessed the false
answer their passport was stamped accordingly.
Some of the sponsors provided drinks from
their countries, and the whole evening was a lot
of fun, with Gerry Skerritt the Programme
Director driving things with his inimitable
humour.
Business proper started the next day when the
business sessions opened with a Roll Call of the
delegates, followed by the prize giving of the
Moving Team of the Year, which was won by
the team from Pickfords Cape Town.
The AGM included PMA President, Heather
Badenhorst of Stuttaford Van Lines, handing
over the Presidency to Mike Kitshoff of
Pickfords Capetown. Several amendments to
the constitution were also approved.The highlight of this session was a
presentation by Peter Van Kets entitled
Surviving the Storm - Lessons from an Ocean
Crossing. Peter is the winner of Out There
Adventurer of the year 2011. He described his
two rowing adventures across the Atlantic as
part of a two-person crossing and a solo
crossing.
Peter posed analogies between running
business and planning an adventure, and the
similarities were obvious. Peter included
pictures and video which were frightening to
look at, let alone experience in a rowing boat in
the middle of the Atlantic.The sponsors had the daunting task of
following Peters presentation, where they were
invited to introduce their services.
The opening day business sessions closed
with an excellent presentation by Elna Smit,
senior online research specialist at Columinate.
Elna informed the delegates about Navigating
Web2.0: how to internet market your business
and generate sales.
Lunch was of the truckers variety, during
which the delegates ate wholesome food and
chewed the fat while being entertained by an
excellent singer guitarist.
The evening was sponsored by Shaft
Packaging, and was held at the Sun City
Shebeen. The boys from Shaft have a
reputation and didnt disappoint, Graham
Puddephatt of Reason Global told R&S.
The delegates were fed some traditional food
supported by the usual Shebeen drinks; a whole
lot of fun.
Business started the next day with an early
breakfast, and the business sessions ended with
an uplifting and fun participation presentation
by Justin Cohen, entitled The Psychology ofSuccess - Practical tools to take your business to
the next level.
Forty-four of the delegates then made their
way to the Lost City Golf Course for an
exciting afternoon including taking on the
notorious 13th hole across the Crocodile pit.
The golf was won by the team of Ignatius
Muthien of the sponsor Hino Trucks, John
Luker of sponsor Reason Global and Stewart
Romanis of Biddulphs International. And, the
nearest the pin over the Crocodile Pit was won
by Graham Puddephatt of Reason Global.
The Congress closed with the Gala dinner,
held in the Hall of Treasures; the eveningincluded a number of presentations, a
great dinner, plentiful drinks and
lots of dancing, Graham tells us.
Next years congress is at The
Legend Golf and Safari Resort
from 9-12th August 2012.
Interested delegates and sponsors
can find further information on
the PMA web site, http://
pmamovers.co.za/
congress/
PMA celebrates Sun CityconferenceThis years Professional Movers Association congress was held at SunCity, South Africa, from 4-7 August, under the theme of Your passportto moving excellence.
DavidRaynor,ReasonGlobal
KevinPickford,GraceInte
rnational
GysSmitS&SCartageInternationalandKobus Jacobs, StuttafordVanLines
HeatherBadenhorst,
Stuttaford
Van Lines,
Outgoing
President and
Partner Peter
Cawood
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BAR New s
BAR to presentbest practice atTAF
Stephen Vickers, Director General of
BAR, has been asked to present
BARs approach to best practice at
the 2011 Best Practice Exchange on 3
November 2011. BAR won the two
prestigious Trade Association Forum
awards in July (pictured above) for its
Website Design and its Membership Pack
of the Year. The Exchange is an annual
event designed to help and encourage
members to share knowledge and best
practice, and other guest speakers include
Chris Grayling, the Minister of State for
Work and Pensions.
Greater onlinepresencefor R&S
You may have noticed that the
September issue of R&S went
online by mid-September, with a
high profile on the BAR website. This is
part of BARs drive to give R&S display
advertisers value for money through a
greater online presence on the BAR
website.
For more information, please contactSteve Pearce at Rubicon Marketing
on tel 0117 330 8370 or
email [email protected]
BAR hostsFEDEMAC GeneralAssembly
B
AR has been selected to host the
upcoming FEDEMAC General
Assembly this year. The importantevent for the Federation of European
Movers Associations will take place in
Windsor from 18-20 November, 2011.
For more information, please see
www.fedemac.com
For reasons previously advised, it had not
been possible to present these at the AGM
at the Annual Conference in May, as
would be normal practice. BAR Director-
General Stephen Vickers also gave a verbal
report on the Report & Accounts, and additional
detail was provided by Ms Kathleen Parker of
the Auditors, Wellers Accountants. This was
followed by a lively and quite extensive
question and answer session which Reg
Hackworthy described as being frank,
thoughtful and useful, and he went on to thank
everyone for taking the trouble out of busy
schedules to attend. Also in attendance was the
Company Secretary, James Falkner.
BAR EGMBAR President Reg Hackworthy chaired the Extraordinary GeneralMeeting, held at Watford on Wednesday 21 September, where twenty-
six Members (including nine members of the Board of Directors)received and considered the Report & Accounts for the Year to 31December 2010.
The recent Kent Area meeting, organised
by Mike Reason from Reason Global,
saw a strong turnout of 43 people from
various member companies, all eager to try
their hand at Ten Pin Bowling!
Reason Global sponsored two games, as
well as providing the food, and the very
social evening was enjoyed and appreciated
by all. The Kent area would like to thank
Reason for their continued support at the
Kent Meeting, says Tom Bourne at Bournes
Removals.
For the record, the bowling was won by
Move-It Channel Moving, with a team
composed of Keith Evans, Dave Button,
Winston Morris, Dave Lee, Mike Lockyer,
Andrew Johnson, and Andrew Player.
Kent Area goes bowling
The winning team from Move-It Channel Moving
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BAR New s
Like many of the members of the
Young Movers, Kerry says that a
highlight of the groups meetings
was the go-karting event held in
Birmingham last July.
Not only was this travel-mad Kerrys
opportunity to revisit the UKs second
largest city, it also allowed young moversto put some faces to what before then had
just been e-mail addresses and a voice
over the telephone. Even in these days of
online social networking, nothing beats
bonding with your peers in real life;
perhaps real life events like the
Birmingham gathering are even more
valuable in the virtual world that we now
all live in.
After the go-karting, all the young
movers went out for a night on the townin Birmingham, Kerry says. I got to
enjoy everyones company, got to know
people a little better, and also to tick
Birmingham off my wish-list of places
I still wanted to visit.
The Young Movers is a great way for
us youngsters in the industry to get to
know each other, she says. Thanks to
these events, we can form business
relationships where we can maybe assist
each other in the future. Theyre also
great fun!
After achieving nine GCSEs at school,Kerry went to work at a fruit imports
company that supplies fruit for Waitrose,
initially in the accounts office and
subsequently in sales. Nearly five years
ago, Green Removals, which always
knows a good thing when it sees it,
snapped Kerry up to work as an assistant
in their imports and exports team. Since
then, she has steadily assumed more and
more responsibilities, and now liaises
with the customers in a client-facingposition, while also organising clearance
for customers goods and then their
delivery. In Kerrys position, good
communication and interpersonal skills,
and mature organisational ability, are
essential, particularly when patiently
explaining to people for the umpteenth
time the difference between a groupage
and a special service!
And its a role she has made her own.
I get a lot of job satisfaction from what I
do at Greens, Kerry says, showing that
the true spirit of the moving business is ingood hands with the young generation.
Getting those deliveries out and then
reuniting people with their valuable
possessions - if they are happy, then
Im happy!
Kerry LandymoreAfter an exciting summer of music festivals and travelling, KerryLandymore of Greens Removals in Suffolk took time out to talk to R&Sabout how the Young Movers initiative is bringing together a newgeneration of movers.
Young Mover Profile: Kerry Landymore, Greens Removals
Every mont h Removals & Storageincludes a numberof feature item s. These are planned w ell in advanceto allow mem bers of and suppliers to t he industry t ojoin in.
Please contact Andy or Louise at Analyt icaM edia on: 0208 458 5100 or e-mail:rands-editorial@analyt icamedia.com
Feat ure Schedule 20 11
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BAR New sBAR New s
The removals market saw a rise in August 2011
compared to 2010, and this years figures reveal
healthier domestic, European and Overseas
markets.The total number of UK moves in August 2011
increased by almost 5% compared to August 2010.
The number of moves to European countries in August
2011 compared to the same month in 2010 however has
increased by a considerable 39%. The Overseas market
(non-European) has also seen a rather dramatic increase
of approximately 16%.
BAR Members identified the top European removal
destinations for August 2010 as France followed by
Spain and then Switzerland. The top European removal
destinations for August 2011 were France followed by
Spain and then Switzerland and Germany.
BAR Members identified the top Overseas (non-
European) removal destinations for August 2010 asAustralia followed by USA and then New Zealand and
Canada. The top Overseas (non-European) removal
destinations for August 2011 were USA followed by
Australia and then New Zealand.
The results for the number of staff in August 2011
compared to August 2010 show a slight increase of less
than 1%. BAR Members are also operating more
vehicles in August 2011 compared to August 2010 as
vehicles in use increased by 2.38%.
BAR will continue to report monthly industry
statistics. To take part in the new industry incentive
scheme, look out for the monthly email which will
contain a link to the online survey.
Industry Statistics: August 2010/2011
BAR would like to thank thoseMembers who have participatedin the August Industry Survey.
Take part in the online industrysurveys and automatically beentered into the monthly cashdraw to win 100.
For more information, pleasecontact the CommercialDepartment: [email protected] or call 01923 699 483.
Please note all information received isaggregated and treated in the strictestconfidence.
Industry Statistics: August 2010/2011
35.00%
40.00%
30.00%
25.00%
20.00%
15.00%
10.00%
5.00%
0.00%
4.73%
4.73% 39.00% 15.69% 2.38% 0.78%
Moveswithin UK
Moves toEuropean
Countries
Moves toOverseas
Countries
Numberof Vehicles
Numberof Staff
Percentage
39.00%
15.69%
2.38%0.78%
August 2011 compared to August 2010
+ + + + +
+
+
+
+
+
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BAR New sBAR New s
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Industry N ew s
24
Many people and businesses relocateoverseas each year with security,
safety and timeliness amongst the
key factors for both private and commercial
clients. In the last decade European and
International standards have been developed
but until now nothing has been made
specifically for the Overseas market.
The introduction of a new British Standard,
BS 8564:2011, is set to change this by pulling
together good practice and minimum
requirements for Overseas moving services.
This standard, the result of shared
knowledge as developed by industry, consumer
bodies, and government departments, is
intended to set a benchmark for good practice
for overseas removals and to help raise both
businesses and consumers confidence and
choice where Movers are following the
standard. The standard encourages the use of
fair, ethical and inclusive practices for
consumers whilst helping commercial
organisations alike to understand what level
of service should be provided by firms
working to 8654.
Companies wishing to use this voluntary
standard would include a declaration in their
marketing literature.
BSI already has a number of published
standards on furniture removals, from storageof furniture and personal effects for private
individuals to commercial moving services,
most of which apply across Europe and relate
solely to domestic removals.
The British Association of Removers (BAR)
www.bar.co.uk and in particular QSS, have
been instrumental in the development of this
new standard; Reg Hackworthy, BAR
President stated: With the introduction of the
new overseas standard BS 8564 alongside the
other standards pioneered by the BAR, BSI is
once again working with the removals industry
to develop standards for the benefit of BAR
members and the wider industry, to givecustomers peace of mind when choosing a
removal company.
With the publication of the new standard,
Dan Palmer, BSIs Head of Market
Development for Services and Manufacturing
hopes that it will provide a solution for the
industry. Overseas removals are a headache
for both businesses and consumers. Standards
are already a well-established source of goodpractice for domestic and commercial
removals in the UK, and this new work has the
potential to boost customer confidence in
overseas removals.
BSI is the UKs National Standards Body,
incorporated by Royal Charter and responsible
independently for preparing British Standards
and related publications. BSI has 110 years of
experience in serving the interest of a wide
range of stakeholders including government,
business and society.
A copy of BS 8564:2011 may be purchased
from the BSI shop: http://shop.bsigroup.com
Sarah Horsfield is the Secretary of BSIsRemovals Services committee at BSI.
Should you wish to request further
information, please contact Sarah Horsfield
at [email protected], or visit
http://www.bsigroup.com
BSI and QSS produce new
BS 8564 standard
This standard isintended to set abenchmark foroverseas removalsand to help raise bothbusinesses andconsumers confidenceand choice whereMovers are following
the standard.Sarah Horsfield,British Standards Institute
Feature - QSS New s
A new BSI standard is set to help Overseas Removals firms take a step forward.Sarah Horsfield of the British Standards Institute explains
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CM G New s
BS 8522
The Commercial MovingGroup (CMG) is adedicated group of
companies within theBritish Association ofRemovers that specialisein all aspects ofcommercial relocations.
The revised Commercial Moving Terms &
Conditions 2011 are now available to
download from the BAR website under
MyBAR/Resources/Model Terms &
Conditions.
They will also be available on the CMG USB
Memory Stick which forms part of the new
member pack sent to new CMG members.
Revised Termsand Conditions
online now!
Anglo Pacific views growingWestern Oz market
As Western Australia ministers
visit the UK to attract Britons to
come to live and work in
Western Australia, folk at Anglo Pacific
International are bracing themselves
for a surge in business from Brits
moving to the booming resource-based
state.
Western Australia comprises one
third of Australias entire land mass,
larger than the whole of Europe, yet
has just 10 per cent of the population some two million, according to Noel
Glavin, international migration
manager for Anglo Pacific. There are
huge prospects for agriculture,
manufacturing, construction, mining,
the automotive industry and more, but
also a vast labour force shortage of
150,000 workers. Western Australia
has 225 billion Australian dollars
worth of investment opportunities on
the table, around 150 billion pounds,
yet if they dont correct this labour
deficit, then these investment
opportunities will simply be lost.
Western Australias recruitment drive is
a serious matter.
Statistics from Working In reveal that
there are more than 1.2 million UK-
born people living in the country,
making the UK the main source of new
migrants to Australia. Coupled with aglorious climate and a familiar culture,
its not hard to see why Britons are
choosing to emigrate to Perth and
surrounding towns. According to
Anglo Pacific, 43 per cent of its
container shipments of household
effects from the UK went to Australia
in 2010.
Overseas Group New s - Anglo P acifi c
CM G New s and Overseas Group N ew s
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Overseas Group N ew s
Cadogan Tate: therewards of qualityIn just over thirty years, Cadogan Tate has grown from aone-van company into an enterprise that straddles theglobe, with 300 employees and annual turnover of 35million. As Group MD Jonathan Hood tells R&S, that
growth has been based on the companys dedication toquality and high standards. All BAR members, and theBAR itself, can learn from this success story, as they fightonline cowboys and the threat of commoditisation.
Cadogan Tate was founded in 1977 by
Rohan Masson-Taylor and Tom Deakin,
with one van and very little money but a
lot of ambition and hard work.
Based on close personal supervision, care and
intelligence the new business prospered, first
providing a dedicated service to the London
auction houses and then developing a significant
foothold in the upper end of the residential
moving market where household contents were
usually fine art and antiques. Simon Anstey, star
salesman and master motivator joined the team
in 1980.
Jonathan Hood was retained as a Finance and
Business Development consultant in 1981, joined
the board shortly afterwards, was appointed
Group Managing Director in 1988 and has been
in that role ever since, working in a close and
productive relationship with executive Chairman
Rohan Masson-Taylor and other colleagues.
Cadogan Tate has achieved steady butseemingly unstoppable growth since those early
days. It is now a 35 million turnover group with
full service depots in London, New York, Los
Angeles, Paris and the Cte dAzur with nearly
8,000 containers and 100 (mostly climate
controlled) storage rooms in 350,000 square feet
of warehouse; the company has 300 employees,
and 65 trucks. Along the way, Cadogan Tate
acquired and absorbed no less than twelve UK
competitors. We have retained all the major
contracts that we have ever won, Jonathan says
proudly.
Right from the start, the companys strategy
has been based on one key insight: when acommodity service is sold in a spot market the
only differentiator is price, and thats all that
drives the customers buying decision.
Our trade has no barriers to entry; we
professionals are all prey to the kerbside
cowboys who usually deliver poor service at a
bargain price. This drives down the markets
perception of the value of us all, Jonathan
explains. Cadogan Tate differentiates itself
through quality and so remains able to charge a
premium price in markets where getting it right is
more important than doing it cheap.
The internal culture at Cadogan Tate has
always been to think deeply first, then act
decisively, with professionalism, mutual respect
at every level, and hard work to agreed shared
goals. The external culture was and remains
Customers First.
Jonathan sums up the companys ethos as
transparency, fair dealing, attention to detail,
nothing too much trouble, deliver excellence, if
you make a mistake put it right quickly and
unstintingly; use the best resources that can be
afforded highly-trained highly-paid crews and
staff, top of the range vans, best materials, great
warehouses, excellent records and administrationsystems and if what you need isnt available
off-the-peg then invent it.
That strategy has seen Cadogan Tate prosper
through both the good and the bad times. But,
like its competitors it has recently had to adapt in
response to the worst recession in sixty years.
We have consolidated our operations onto
fewer sites, rationalised our workforce and target
markets and focused harder on productivity and
profit margins, Jonathan says. 2010 was a very
tough year but, taking a longer view, recession is
a harsh but effective evolutionary pressure that
makes a business improve or die. Lets hope
weve got it right!Jonathan says that his role at the company is
primarily to develop and maintain a uniform
corporate style, and. working with a highly
professional head office team evolve and
maintain stable structures, systems and methods
of working, providing a high quality resource
base and comprehensive support services in
finance, marketing, risk management, HR, HD
and ICT to foster the groups talented sales and
operations teams, so that they can run their
businesses profitably and without distractions.
In addition, I work closely and collaboratively
with our Chairman who is a powerhouse of ideas
and strategic vision; we look over the horizon
and over the edge, spotting the risks and trying to
ensure we steer the best available strategic
course, launching innovations and start-ups
whenever they are needed to make best use of
opportunities for change and development he
says. Finally, if something goes wrong and there
is a serious external challenge, its my job to step
up to the mark to defend the business; a
colleague once teased me that litigation is your
recreation and, sadly, I suspect he might be
right!
Leading from the frontOther leading figures at Cadogan Tate include
Paul Haynes who heads the Residential &
Business Division, and Graham Enser, MD of
the Fine Art Division.
Paul Haynes team provides more than 5,000
top of the market UK and international
residential moves a year for private and corporate
customers, plus complex business moves for the
legal, creative and academic sectors. It is also
responsible for the movement of some 50,000
lots a year for a leading auction house, and
helping set up and take down each sale in the
saleroom. In addition the team also providesexcellent value trade services for BAR members
trade storage, hoist hire, European groupage
and operative training. Graham Ensers Fine Art
Division packs, moves stores, ships, insures and
manages art and antiques in the USA, UK and
Overseas Group N ew s - Cadogan Tate
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October 2011 Removals & Storage 27
continental Europe for galleries, museums,
collectors, auctioneers and government agencies.
It also provides specialist management and
installation services for interior designers, and
fine art groupage and installation throughoutEurope and the USA.
Environment firstCadogan Tate has gained a reputation in the
marketplace as an early mover in environmental
responsibility and innovation.
For many years Cadogan Tates top
management has been committed to operating
with a focus on environmental responsibility,
determined to hand over the world to their
children in a better state than they found it in,
Jonathan says. In 2009 Cadogan Tate deployed
the only 12.5t fully electric removals van in the
world. It wasnt easy. Despite the facts of acapital cost of more than twice a normal
pantechnicon, 75% downtime in the first year
and a major re-design and rebuild after that, now
everything is sorted, it runs silently, with zero
emissions and running costs of less than 5p a
mile, minimal maintenance, almost no downtime
and an estimated operating life of 30 years,
Jonathan says.
The company