release notes for honeywell voicecatalyst 2...release notes for honeywell voicecatalyst 2.4 author...

Release NotesHoneywell VoiceCatalyst 2.4

Pub:2020-01-17

What's in this ReleaseThis release of VoiceCatalyst runs on Talkman A700 series devices and includes support for thesedevices, including the A710, A720, and A730. This software release is only for the A700 devices.

This release addresses several issues that exist in the previous release and supports the use of the SRX3headset.

Help documentation is now available to customers online at https://help.honeywellaidc.com.

IMPORTANTTo prevent a potential lockup issue when using certain Cisco controllers, IPv6 support on theterminal has been disabled by default. It can be enabled by adding the following configurationsetting:

[HKEY_LOCAL_MACHINE\Software\Vocollect\IPv6]

"IsEnabled"=dword:1

Features and Improvements in This ReleaseHoneywell VoiceCatalyst 2.4 includes the following features and improvements.

New Features

SRX3 Headset SupportThis release supports the use of the SRX3 headset. This headset is targeted for use in all environments.Contact your partner or business development manager for more information on the SRX3 headset.

Load Operator by ScanThis release enables loading an operator by scanning the bar code on the operator's badge. This featureis enabled for:

https://help.honeywellaidc.com/

l Any Bluetooth scanner that is supported by and paired to the A700l The A730 internal scanner

This feature is not enabled for serial scanners.

NOTESee Honeywell VoiceConsole Online Help for instructions on creating an operator, loading a deviceprofile, and loading a task.

Load Operator by Scan

1. In VoiceConsole, ensure that the operator has an Operator Number.2. On the device, press the Operator button.3. Press the + or - button to scroll through the menu.4. When the device speaks the menu item, "Load operator by scanning badge," press the Operator

button to select the item.5. Scan the bar code on the operator's badge. The bar code contains the operator number, which must

match the Operator Number in VoiceConsole.6. The device speaks:

"Operator number <number> selected.""Current operator is <name>.""Loading operator.""Loading voice templates.""Please wait.""Current operator <name>.""Goodnight."

NOTEIf the operator number in the badge bar code does not match the Operator Number inVoiceConsole, then the device speaks, "No operator exists for operator <number>. Operationcanceled. Goodnight."

Honeywell 8680i Wearable Mini Mobile ComputerThis release supports the use of the Honeywell 8680i Wearable Mini Mobile Computer. See Honeywell8680I Scanner for configuration instructions.

VoiceCatalyst 2.4 Release Notes

https://help.honeywellaidc.com/Software/VoiceConsole/Content/Console_Home.htm

ECSs Included in this ReleaseThe following issues were fixed in Emergency Customer Shipments (ECSs) and are included in thisrelease.

ECS Description Issue ID

007-ECS

VCY_2.3.1_007-ECS creates a snapshot file when a 1450 error occurs inBluetooth receive.

VVCAT-1567

005-ECS

This ECS resolves the issue of the A700 going to sleep or becomingunresponsive if it enters in and out of the Powered VMT too quickly.

VVCAT-1456

008-ECS

Improvements to Bulgarian TTS

VCY_2.3.1_008-ECS includes a fix to improve a few Bulgarian systrings.

VVCAT-1594

VVCAT-541

VVCAT-746

013-ECS

VCY_2.3.1_013-ECS adds a filter in the driver for discarding packets with a zerosource MAC address.

VOCWEX-737

004-ECS

VCY_2.3.2_004-ECS adds support for SRX3 headset.VVCAT-1948

Issues Resolved in this ReleaseThe following issue was resolved in this release.

Issue Description Issue ID

Automatic Voice Load by Operator with Mixed Devices

Automatic Voice Load by Operator using mixed devices is supported onVoiceConsole 5.2 and greater. A VoiceConsole ECS must be installed to supportthis feature:

l VoiceConsole 5.2 ECS002l VoiceConsole 5.2.1 ECS002

VOCECRT-4213


Customer Experiencel Use the Talkman Startup Tool to load profiles.

o VoiceConsole 5.0 and 5.1: This tool's functionality replaces the VoiceConsole 5.0 and 5.1 Loadselected profile with cable option in VoiceConsole. The old functionality within VoiceConsole maystill work, but the new tool is the mechanism moving forward. The Talkman Startup Tool must beaccessed from outside VoiceConsole.

o VoiceConsole 5.2 or greater: Talkman Startup Tool is integrated and launches when Loadselected profile with cable is chosen.

l Customers can use the same device configuration files on both A700 and A700x series devices.l TouchConfig has the following limitation:

o Incompatible protocols prevent an A700x from transferring the config.vrg file either to or froman A700.

l Honeywell recommends creating a channel list when setting up the profile in VoiceConsole. Withouta channel list, the radio scans all channels. With a channel list, the radio only scans the listedchannels which improves performance, reduces interference, and reduces latency. This advice isapplicable to all Talkman devices (A700x, A700, A500).

l Ensure Bluetooth peripherals have properly charged batteries. When a peripheral battery has a lowcharge, it is possible the peripheral may not stay connected. This advice is applicable to all Talkmandevices (A700x, A700, A500).

l Honeywell recommends users of wired headsets allow the Talkman device to power on beforedonning the headset and to remove the headset before powering off the device. There may be apopping noise as the device powers on or off and task settings (i.e.: audio_shift_db) may make thepopping noise more prominent. This advice is applicable to all Talkman devices (A700x, A700, A500).

Known Issues


"Headset Maintenance is Needed" Message

If the SRX2/SRX3 headset plays this message when used in a freezerenvironment, contact your support representative for information. Do not returnthe headset to Honeywell unless directed to do so by your representative.

YETI-3

Mode Switch Causes Load Fail or Device Hang

During a mode switch:

l The operator or task loading may fail, requiring you to reload the operator ortask.

l The device may hang, requiring you to pull the battery and restart the device.



Spell Tags Disabled for Languages Other Than English

Spell tags are disabled for all languages other than English. If you have non-English tasks with spell tags, operators will not hear the prompts in the way thatthey may expect.

NGVPL-3337

Power Supply Version Unpopulated

When using an A700 VMT, the power supply version field in device andVoiceConsole logs is unpopulated.

Pending File Loads with Vehicle Mounted Configuration

If a device has a pending task, operator, or device profile load that wouldnormally occur once the device is placed in a charger, if an A700 device ismoved to the vehicle-mounted power supply, the pending load may not occur.

TTS Slowdown

If you slow the TTS down on the device below defaults and notice issuesscanning, you may need to increase the BarcodeMaxTimeScanAhead andBarcodeBufferDataTimeout parameters to accommodate the additional amountof time required by the slowing down of the TTS.

Failure to Shut Down

If you attempt to shut down an A700 device and the device state LED remains inthe rotating red state and fails to shut down completely, remove the battery andreplace it.

RBIRDCLI-2173

A700 Becomes Unresponsive

The A700 can become unresponsive and requires a power cycle to restoreoperation.

VVCAT-2253

Prompt to Train Vocabulary After Receiving Message

If you have disabled the control word "say again", and the operator receives amessage from VoiceConsole, then restarts the task, the operator will beprompted to train "say again".

Workaround: Do not set parameter DisableControlFunction_SAY_AGAIN to 1.

RBIRDCLI-2120



Switching to TaskBuilder Task Doesn't Retain Templates

If you load a VoiceArtisan task and need to train templates, train those templates,then load a TaskBuilder task with the same vocabulary, you will be promptedagain to train the same templates.

RBIRDCLI-2140

Profile Load Percentages Fluctuate

When loading a device profile and viewing the View Action Items page inVoiceConsole, you may see the percentage of completeness go from a higherpercentage to a lower percentage.

Workaround: Wait until the profile is completely loaded. This is a display issueand will not affect the profile load.

MBL-2598

Device Profile Shows Incorrect Platform Version

After loading a device profile with one platform version to a device that has adifferent platform version already loaded, clicking on the profile link will displaythe new platform, not the one already loaded.

Workaround: Turn the device off and on again.

MBL-2593

Configuration Only Profile Load Not Displayed in VoiceConsole

If only a configuration file (.cci) is loaded onto a device through TouchConfig orserial loading, the device profile displayed in VoiceConsole is not updated. Thedisplayed information is only updated if a complete device profile is loaded.

RBIRDCLI-1646

Double-byte Characters Not Updating Device Display

If a pairing name contains double-byte characters, and an operator or task isloaded to the device, these pieces of information are not updated inVoiceConsole.

Workaround: Use only single-byte characters for naming pairings.

RBIRDCLI-1574

Delay When Shutting Device Down

There may be a delay when shutting down a device out of Wi-Fi range whenVoiceConsole logging is enabled.

Workaround: Turn the device off while in Wi-Fi range or disable VoiceConsolelogging.

RBIRDCLI-1583



VoiceCatalyst Incompatibility with Newer Devices

Versions of VoiceCatalyst prior to 2.0 may be incompatible with the hardware innewer devices. This causes the upgrade to fail and the device will revert to theprevious version of VoiceCatalyst. Note, however, that the failure may not occuruntil the end of the profile load.

Workaround: Upgrade to VoiceCatalyst 2.0 or newer.

Delay on Device's First Power On after Profile Load

We now erase the flash file system as part of the process of loading profiles,configuration files or firmware. This insures that the software running on thedevice and the files loaded onto the device are compatible. However, this willcause approximately a 45-second delay from the time the operator powers onthe device to the time he first hears a prompt. This occurs only the first time theoperator powers on the device.

Voice Not Changing

If you place a Talkman device that has a currently associated operator, task andvoice in the charger, then load a new operator, task and voice from VoiceConsoleto that device, the operator and task will load correctly, but the voice will notchange.

Workaround: Manually load the voice.

RBIRDCLI-759

Incorrect Gender Voice

When you switch back to a previously loaded operator after having loaded adifferent operator and voice, the voice for the previously loaded operator mayspeak in a different gender voice than it is set to speak.

Workaround: If this occurs, reload the operator.

RBIRDCLI-756

Device Attempting to Pair with Headset After Breaking Pairing

If you have the auto-pairing feature enabled and you break the pairing throughpressing the SRX2's + and - buttons, the device will search for headsets and willlikely pair with the headset again.

Workaround: Set SRXAutoPairEnable to 0.

0 is now the default setting for SRXAutoPairEnable.

RBIRDCLI-980



Device Not Going into Auto-Pairing Mode

If you have the auto-pairing feature enabled and you clear the pairing throughVoiceConsole, the device will not go into auto-pairing mode to locate theheadset again.

Workaround: Do not clear the pairing through VoiceConsole. If you do, press thedevice's Play/Pause button twice in a row to reset the device to auto-pairingmode.

RBIRDCLI-1043

Previous Operator's Name Spoken

If you load a new operator to a voice application that speaks the currentoperator's name in a prompt, put the device to sleep immediately after thatprompt was spoken, then load another operator, when you turn the device backon, you will hear the original operator's name. If you go into the prompt thatspeaks the operator's name again, you will hear the current operator's name.

Workaround: Consider developing an operator changed callback for promptswhere this could cause confusion. See the VoiceArtisan help for more details.

RBIRD-278,RBIRDCLI-991

Control Words in English with Non-English Voice

If you load a non-English voice to the device and train templates, when you areprompted to train the control words, these will be in English.

Workaround: Be sure to translate the control words along with the rest of theapplication's vocabulary. Use the Phonetic Words tab in the Voice Configurationeditor in VoiceArtisan to provide the correct language's substitutions.

RBIRDCLI-787

MaxSpeakAsNumber Considerations

The MaxSpeakAsNumber parameter determines the number of digits that will bespoken as a number, for example twenty-three rather than two, three.

If you set the MaxSpeakAsNumber parameter to something other than an integer,rather than changing to the default value of 99, the parameter will be set to 0.

Also, the MaxSpeakAsNumber parameter now has a range of 0 to 999,999,999.

RBIRDCLI-183

Restarttask Parameter Persisting

With VoiceCatalyst, if you set the restarttask parameter to 1 for an operator, thenremove that parameter from the operator, when you replace the device in itscradle, both the operator and the task will load as if that parameter still exists.Once the operator is manually loaded using button presses or a manual loadthrough VoiceConsole, the parameter will be cleared.

RBIRDCLI-184



Loading a Task When ODRs are Present

If there are Output Data Records (ODRs) present on a device and you attempt toload a task, the task load will fail because the ODRs are being preserved. Theworker will hear a message that the task load failed, but this will not appear inVoiceConsole.

Workaround: Load the task after the ODRs are transmitted and cleared fromflash.

RBIRDCLI-646

Failing to Connect to Restricted Network with PEAPv0 Security

If you have an unrestricted network with PEAPv0 security configured and thedevice is given incorrect credentials for that network, the device will not connectto the restricted network to obtain the proper credentials.

Workaround: Try to connect using the correct credentials.

RBIRDCLI-563

Operator Load Failing After Changing from Restricted to Unrestricted Network

Using operator-based EAP, if you change from restricted network to unrestrictednetwork credentials, and load the operator, the operator load may fail due todropping the original network connection.

Workaround: Attempt to load the operator again.

RBIRDCLI-975

Failing to Load Operator's Work Application After Training Application

If the VoiceConsole server is configured to use HTTPS, the operator's workapplication will not automatically be loaded when he completes the VocollectTraining Application.

Workaround: Use the device's buttons to load the work application.

VSCVAAPPS-3

Operator Name Not Appearing in VoiceClient Mode

When in VoiceClient mode, the operator name is not shown in some OperationalAcuity data streams after startup.

VVCAT-274

Output Audio Stuttering with Wired Headset

Operators using the SR20 (or other wired headsets) may experience outputaudio stuttering or stammering. This is more common if the TTS speed is setnear or at the highest speed possible. If stuttering occurs, set the TTS speed to alower level.

VVCAT-2259


Supported EnvironmentsComponent Minimum / Required Version

Platform WEX-90

Platform SDK WEX-90

VoiceConsoleVersion 5.0 or greater is required.

Version 5.2.1 or greater with 001-ECS is required to support the SRX3headset.

TaskBuilder Tasks All versions are supported.

VoiceArtisan VoiceApplications

All versions are supported for A700; however, for sites that also useA700x, see VoiceArtisan Voice Applications in Mixed Deployments.

Customer Agent 1.5.1 or greater

VoiceArtisan / VCE All versions / version 2.3.1 or earlier

SRX2 Firmware Tested with firmware version 3.12

SRX-SL Firmware Tested with firmware version 5.12

SRX3 Firmware Tested with firmware version 6.05

Peripherals SupportedSee Peripherals Tested with A700 in this Release for information aboutsupported peripherals, the peripherals tested with the A700, andinstructions for using the tested peripherals.

Talkman Startup ToolTIPIn VoiceConsole 5.2 or greater, the user can access the Talkman Startup Tool by selecting Loadselected profile with cable.

Use the Talkman Startup Tool to load profiles to new devices. This section assumes:

l The user has created an appropriate profile for the A700 in VoiceConsole.


1. Copy the Talkman Startup Tool zip file from the DVD to your computer.2. Extract the zip file.3. Click on the exe file to launch the Talkman Startup Tool.4. Enter the server address of the VoiceConsole server.

5. Enter the username and password for VoiceConsole.

The Talkman Startup Tool reads the sites and profiles from VoiceConsole.

NOTEThe Talkman Startup Tool does not store the VoiceConsole password.

6. Ensure the correct site is selected from the list in the upper left of the screen.

7. The A700 must be off. Connect the device to the computer using a standard Micro-USB cable. TheUSB cable connects to the A700 maintenance port. This port is located under the flap on the side ofthe A700 next to the Play/Pause button as shown below.


If the A700 powers on when connecting the USB cable, remove the cable and power the A700 off.Then press and hold the operator button while reconnecting the USB cable.

8. Press and hold the Operator button on the device.9. Press and release the Play/Pause button.

10. When the device's LED turns solid green, release the Operator button.11. When the device is recognized, the device serial number and device image are displayed.

12. Open the Settings menu and select the profile load type. The VoiceConsole Settings will be populatedwith what was entered when opening the utility.

13. Select the profile to load. Information about the selected profile is displayed.

14. Click Begin Profile Load.


If the device type does not match the profile, an error message is displayed and the Begin ProfileLoad button is not active.

15. The number of voice components to load will be displayed.

16. Click Start.The progress of the component loading is displayed.

17. When complete, the device reboots. The user should follow the instructions and place the device inthe charger to complete the profile load.

VoiceArtisan Voice Applications in Mixed DeploymentsWhen a site deploys both A700 and A700x series devices, some VADs may need to be updated for theA700x, because it uses Python 3.6. Honeywell provides the Voice Application Compatibility Tool (VACT)to check VADs for Python constructs that may need rework for the A700x.

NOTEWhen making changes, it is desirable that the VAD is compatible with both the A700x and A700devices for site mixed deployments.

See the Release Notes for Honeywell VoiceCatalyst 4.x for information on the A700x, Python 3.6 VADcompatibility, and the Voice Application Compatibility Tool.

Peripherals Tested with A700 in this ReleaseThe A700 continues to support the peripherals that are supported in Honeywell VoiceCatalyst 2.3.2. Theperipherals in this section are those that were tested for VoiceCatalyst 2.4.

Bluetooth PeripheralsPairing Bluetooth peripherals is most reliable when pairing via VoiceConsole. Honeywell recommendstaking available precautions for secure Bluetooth communications. See the Voice Solutions Network andSecurity Guide for Bluetooth security recommendations. Manual pairing of peripherals is possible insome instances (more likely if the device and peripheral are close together), but may take severalattempts. Peripheral-specific information is included below.

Bluetooth HeadsetsHeadset Firmware

During A700 testing, the following headset firmware versions were used. Headsets should be upgradedto these versions.


l SRX2: firmware version 3.12l SRX-SL: firmware version 5.12l SRX3: firmware version 6.05

Obtain the latest headset software from Honeywell or your Honeywell reseller and use the HoneywellAccessory Update Utility to upgrade your headsets.

SRX2/SRX3 HeadsetTo pair an SRX2/SRX3 headset with an A700 using TouchConnect:

1. Turn on the SRX2/SRX3 headset.2. If the headset's LED is blinking blue, it is currently paired to a device. Clear the pairing by pressing

the + and - buttons simultaneously on the headset.3. If you are sharing headsets at your site, you must first obtain the operator ID by reading the

headband:a. Touch area of the SRX2/SRX3 t-bar (headband) with the symbol to center of the raised oval on

the side of the A700 with the symbol, until the device state (ring) indicator blinks green. Thisassociates the operator's headband to the device enabling VoiceConsole to recognize theoperator.

b. Touch the side of the A700 device that has the symbol and the oval area of the SRX2/SRX3keypad section together, aligning the ovals on each and holding them together steadily, until theA700 device state (ring) indicator blinks green. The headset sounds three ascending tones onconnection and the headset's LED flashes blue slowly after connection. Note that there is a 30-second timeout after a headband is recognized in step one. You must pair the electronics modulewithin 30 seconds from associating the headband for full functionality.

4. If you are not sharing headsets at your site, you only need to pair the device to the SRX2/SRX3electronics module:a. Touch the side of the A700 device that has the symbol and the oval area of the SRX2/SRX3

keypad section together, aligning the ovals on each and holding them together steadily, until theA700 device state (ring) indicator blinks green. The headset sounds three ascending tones onconnection and the headset's LED flashes blue slowly after connection.

When the device starts the task, VoiceConsole recognizes the pairing.

NOTEIf TouchConnect pairing fails as indicated by the A700 device state (ring) indicator blinking red, theworkaround is to power off the headset and attempt to re-pair the device.

SRX-SL HeadsetTo pair an SRX-SL headset with an A700 using TouchConnect:

1. Turn on the SRX-SL headset.2. If the headset's LED is blinking blue, it is currently paired to a device. Clear the pairing by pressing

the Volume Up and Volume Down buttons simultaneously on the headset.3. Touch the side of the A700 device that has the symbol and area of the SRX-SL eModule between

the power button and LED together, holding them together steadily, until the A700 device state (ring)indicator blinks green. The headset sounds three ascending tones on connection and the headset'sLED flashes blue slowly after connection.


When the device starts the task, VoiceConsole recognizes the pairing.

NOTEIf TouchConnect pairing fails as indicated by the A700 device state (ring) indicator blinking red, theworkaround is to power off the headset and attempt to re-pair the device.

Bluetooth ScannersThe Honeywell 8680i, Intermec SF51, and Intermec SR61B Bluetooth scanners have been tested withthe A700.

Honeywell 8680i Scanner

NOTERefer to the 8680i User Guide available at www.honeywellaidc.com for additional information andconfiguration bar codes.

NOTEFor sites that are using both A700 and A700x series devices, the A700x supports TouchConnectpairing with the 8680i scanner, but the A700 does not support this.

A700 Device as Initiator

Configure 8680i Scanner

l The 8680i scanner must be set to Host Reconnect Mode (the 8680i will attempt to connect to theA700 host, and if disconnected the A700 will manage the reconnection).

l The 8680i must be configured to add termination characters (i.e.: <CR><LF>).

1. Restore factory defaults by scanning the Remove Custom Defaults and Activate Defaults bar codes.

2. Scan the Host Reconnect Mode bar code.

3. Scan the bar code to add a carriage return and line feed as termination characters.

Additional information:

l The 8680i User Guide contains bar codes to set other combinations of termination characters. Toadd a different termination suffix, scan the SUFBK2 (Add Suffix) bar code, then scan the bar codesfor the desired suffix.


https://www.honeywellaidc.com/products/wearable/8670-ring-scanner

Configure task and VoiceConsole

1. Set the following advanced parameter in Task configbarcodeport = bt_scan

2. Turn on Bluetooth on the A700.3. View the properties of the A700 and ensure Bluetooth is enabled. If it is not enabled, click Edit this

device and set Bluetooth Enabled to "enabled".4. Select Pair this device with a peripheral.5. For Pairing type select "Bluetooth Scanner".6. For Connection Mode select "Device initiates connection with peripheral".7. In the Bluetooth Address field enter the Bluetooth MAC address of the scanner. This 12-character ID

is labeled "MAC ID" and is found on the side of the battery unit of the scanner.8. For Security select "Enabled."9. For Security Key enter "0000".

10. Click Pair with peripheral to initiate pairing.

8680i Scanner as Initiator

l The 8680i scanner must be set to Scanner Reconnect Mode (the scanner will continuously attemptto connect to the A700 host, and if disconnected the scanner will manage the reconnection).

1. Restore factory defaults by scanning the Remove Custom Defaults and Activate Defaults bar codes.


2. Scan the Scanner Reconnect Mode bar code.

IMPORTANTThe bar code above is different from the one included in earler versions of VoiceCatalyst 4.xRelease Notes.l For an 8680i running firmware version EE000071BAC or greater - this bar code is required.l For an 8680i running earlier versions of the firmware - this bar code is recommended

although the bar code provided in earlier versions of the release notes does work with theseearlier firware versions.

3. Scan the bar code to add a carriage return and line feed as termination characters.

4. For scan-based pairing, create a pairing bar code for each A700. The bar code begins with{FNC3}LnkB followed by the 12-digit Bluetooth MAC address for the A700:

Additional information:

l The 8680i User Guide contains bar codes to set other combinations of termination characters. Toadd a different termination suffix, scan the SUFBK2 (Add Suffix) bar code, then scan the bar codesfor the desired suffix.

l Use the Bluetooth Disconnect bar code to unlink the scanner from the A700.




device and set Bluetooth Enabled to "enabled".4. Select Pair this device with a peripheral.5. For Pairing type select "Bluetooth Scanner".6. For Connection Mode select "Device listens for peripheral connection".7. For Security select "Enabled."8. Scan the LnkB bar code created above to initiate pairing.9. On the 8680i, observe the Bluetooth symbol in the user window status screen. The symbol will

change from cross out or flashing to continuously lit when the 8680i is paired with the host A700.


Intermec SF51 and SR61B ScannersConfigure SF51 or SR61B Scanner

To use either of these scanners with an A700, you need to generate and scan configuration bar codes:

1. Install the following on your PC:l EasySet (to generate configuration bar codes for the scanner), download from Software >

Barcode Scanners > Printer Drivers > Intermec Windows driver using the link belowThese items can be downloaded from the Honeywell Technical Support Downloads portal:https://hsmftp.honeywell.com.

2. You must have an account to download software. Create an account if you don't already have one.3. If you have not previously installed the Honeywell Download Manager, you must download and

install it before downloading EasySet.4. After installing EasySet, start the program and select your scanner model.5. Generate a restore factory settings bar code by selecting 2. Reset all parameters > Reset factory

defaults (SR61B) or administrator reset factory defaults (SF51).6. Scan the bar code, either from onscreen or print the bar code.7. Use EasySet to generate a security enabled bar code by selecting 3. Interface > Bluetooth > Security >

Enable.8. Scan the bar code.9. Optional: generate and scan a bar code to set a custom pin by selecting 3. Interface > Bluetooth >

Security> Compose PIN:.




device and set Bluetooth Enabled to "enabled".4. Select Pair this device with a peripheral.5. For Pairing type select "Bluetooth Scanner".6. For Connection Mode select "Device initiates connection with peripheral".7. In the Bluetooth Address field enter the Bluetooth MAC address of the scanner. This 12-character ID

is labeled "MAC ID" or "BDA" and is found on a label on the scanner.8. For Security select "Enabled."9. For Security Key enter "0000" or the PIN entered when generating the custom PIN bar code.


Bluetooth Printers

Intermec PB50 PrinterConfigure PB50 Printer

The PB50 must be configured to enable authentication. For more information on the process below,refer to the PB50 and PB51 User Guide available at honeywellaidc.com.

1. Install the following on your PC:l PrintSet 4 utility (to configure PB50 settings), download from Software > Printers > Printer

Applications > PrintSet 4 using the link below


https://hsmftp.honeywell.com/

https://www.honeywellaidc.com/products/printers/mobile/pb22-pb32-pb50

l InterDriver_7.4.3_M-3 (to allow the PC to detect the PB50 printer when the printer is connectedto the PC), download from Software > Printers > Printer Drivers > Intermec Windows driver usingthe link below

These items can be downloaded from the Honeywell Technical Support Downloads portal:https://hsmftp.honeywell.com.

2. You must have an account to download software. Create an account if you don't already have one.3. If you have not previously installed the Honeywell Download Manager, you must download and

install it before downloading these items.4. After the items above are installed on the PC, power on the PB50 printer.5. Attach the PB50 printer to the PC using the printer cable with a serial port on one end and a printer

port on the other end.6. Open the PrintSet 4 program.7. Select File > Add Printer. The Add Printer Wizard starts.8. In the Add Printer Wizard, select Connection Type as "Serial".9. The wizard detects the connected PB50 printer and it is then shown under "My Printers" in PrintSet

4.


https://hsmftp.honeywell.com/

10. Double-click Bluetooth in the Properties tab.

11. In the Bluetooth Settings window, complete these items under Security:l Require Security = "Enable"l Passcode = (user selected 4-digit PIN)

TIPYou may wish to record the MAC address (shown as Device Address in this window) as theprinter's MAC address is necessary to complete the paring process.

12. Select Apply to save and close the Bluetooth settings.13. Select Apply under Printer Tasks.14. The settings are applied to the PB50 printer and the printer reboots.

If you want to confirm printer settings, delete the PB50 printer from PrintSet 4 then add it again to viewthe latest configuration.


1. Set the following advanced parameter in Task configprinterport = bt_print


device and set Bluetooth Enabled to "enabled".4. Select Pair this device with a peripheral.5. For Pairing type select "Bluetooth Printer".6. For Connection Mode select "Device initiates connection with peripheral".


7. In the Bluetooth Address field enter the Bluetooth MAC address of the scanner. This 12-character IDis foundl From the PB50 display under Bluetooth settingsl From PrintSet 4 (when the PB50 is attached to a PC) under Bluetooth Settings in the Device

Address field.8. For Security select "Enabled."9. For Security Key enter the key entered when enabling authentication for the PB50 in PrintSet 4.


Serial Peripherals

Serial ScannersTo use a serial scanner with the A700:

1. Set the following advanced parameter in Task configbarcodeport = blue

2. Connect the serial scanner.

Training Devices

QTERM-G55The QTERM-G55 training device can be used with the A720. Refer to the online instructions for usingthe QTERM-G55.

NOTEThe QTERM-G55 has reached end-of-life. Honeywell recommends the Dolphin CT60 for trainingwith the A700.

Honeywell Dolphin CT60The Honeywell Dolphin CT60 is an Android™-based hand-held computer that can be used as a trainingdevice. For CT60 configuration information refer to the product documentation athttps://www.honeywellaidc.com/products/computer-devices/handheld/dolphin-ct60.

To use the CT60 as a training device:

1. Configure the CT60 to connect to your network.2. Open the Chrome™ browser on the CT60.3. Enter the IP address of the A700 in the browser address bar on the CT60.


https://help.honeywellaidc.com/Hardware/Content/Common/qterm_intro.html

https://help.honeywellaidc.com/Hardware/Content/Common/qterm_intro.html

https://www.honeywellaidc.com/products/computer-devices/handheld/dolphin-ct60

4. Tap on the Train Words icon.

The display can be used in either portrait or landscape mode.


Getting HelpProduct documentation is available at https://help.honeywellaidc.com.

NOTEIf you purchased Vocollect equipment from a reseller, please contact the reseller.

For order placement or customer service inquiries, contact Honeywell – Vocollect Customer Service at:

Customer Service Email: [email protected] Service Phone (US): +1-866-862-6553Customer Service Phone (Outside the US): +1 412-829-8145

For returns or to check the status of an RMA, contact Honeywell – Vocollect Customer Service at:

Email (US): [email protected]

To report Vocollect system support incidents or related technical issues, contact the Honeywell –Technical Support Center at:

Technical Support Email: [email protected] Support Phone (US): +1 866-862-7877Technical Support Phone (Outside the US): +1 412-829-8145

To contact Vocollect Europe, Middle East, and Africa:

Customer Service Email: [email protected] Service Phone: +44(0) 1628.55.2903Technical Support Email: [email protected] Support Phone: +44 (0) 1628.55.2902

For sales or any other inquiry, please contact Vocollect at [email protected] or412.829.8145.

HoneywellVocollect Solutions703 Rodi RoadPittsburgh, PA 15235-4558 USAPhone +1 412-829-8145Fax +1 412-829-0972ACSHSMVocollectInfo@[email protected]

HoneywellVocollect Solutions EuropeGemini HouseMercury ParkWoodburn GreenHigh WycombeUnited Kingdom


https://help.honeywellaidc.com/

mailto:[email protected]







http://www.vocollect.com/


HP10 0HH UKPhone: +44 (0)870-600-8255Email: [email protected]

HoneywellVocollect Solutions JapanNew Pier Takeshiba South Tower 20F1-16-1 Kaigan, Minato-ku,Tokyo 105-0022, JapanPhone: +813 6730-7234Fax: +810 3769-5608Email: [email protected]

HoneywellVocollect Solutions Asia-Pacific2903 Sino Plaza, 255-257 Gloucester RoadCauseway BayHong KongPhone: + 852 3915-7000Fax: + 852 3051-8209Email: [email protected]

HoneywellVocollect Solutions Latin AmericaNorth: +52 55-5241-4800 ext. 4915South: +1 412-349-2477Email: [email protected]

HoneywellVocollect Solutions Singapore151 Lorong Chuan#05-02A/03 (Lobby C)New Tech ParkSingapore 556741Main Phone: +65 6303-2100DID: +65 6305-2369Email: [email protected]

Third Party SoftwareThe information for software packages included in this version of VoiceCatalyst are located athttps://help.honeywellaidc.com/Content/ThirdPartyLicenseAgreements.htm.







https://help.honeywellaidc.com/Content/ThirdPartyLicenseAgreements.htm

DisclaimerHoneywell International Inc. (“HII”) reserves the right to make changes in specifications and otherinformation contained in this document without prior notice, and the reader should in all cases consultHII to determine whether any such changes have been made. The information in this publication doesnot represent a commitment on the part of HII.

HII shall not be liable for technical or editorial errors or omissions contained herein; nor for incidentalor consequential damages resulting from the furnishing, performance, or use of this material.

This document contains proprietary information that is protected by copyright. All rights are reserved.No part of this document may be photocopied, reproduced, or translated into another language withoutthe prior written consent of HII.

Copyright © 2020 Honeywell International Inc. All rights reserved.

Other product names or marks mentioned in this document may be trademarks or registeredtrademarks of other companies and are the property of their respective owners.

Web Address: www.honeywellaidc.com

PatentsFor patent information, please refer to www.hsmpats.com.


https://www.honeywellaidc.com/en-us/Pages/default.aspx

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