relational leadership - icmi @ dreamforce 2010 handout - bob furniss

© Copyright Touchpoint Associates, Inc 2010 – Proprietary, may not be used without permission. www.touchpointassociates.com

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Relational Leadership Employee Engagement Equals Employee Retention!

Bob Furniss www.bobfurniss.com [email protected]


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A New Mantra for Leaders

Find your passion, make time for personal growth,

praise first, coach second, make failure a possibility, make people a priority! (R)


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The Legacy of Leaders

“Leadership is the art of accomplishing more than the science of management says is possible.”


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Chasing Greatness

•  Professional Leadership – Vision vs. Goals – Ability vs. Attitude – Motivation vs. Inspiration – Plans vs. Priorities


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Prioritize Your Passion •  Work from a list •  Set realistic goals •  Update daily •  Priorities matter •  Understand your management radar


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Planning to Lead •  There are four key areas that make up the planning

process for a frontline leader: –  Key company issues –  Your top priorities for the week –  Your current projects –  Your “to do” list


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Effective Communication •  Great Communicators

–  Simplify the message – it is not what you say but how you say it. –  See the person – it is not what you say but how they see it. –  Seize the moment – it is not what you say but when you say it. –  Show the truth – it is not what you say but how you show it. –  See the responsive – it is not what you say but how they

respond.


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Make Meetings Meaningful – I-4

Inform Involve Include Inspire


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Relational Leadership •  We seek relationships from a very early age •  We spend more time at work than any other

place but our home •  Poor relationships between managers and

employees is a key factor in turnover.

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Relationship Test

•  First and last name of every employee who reports to you or is in on your team (extra credit for spelling and two levels).

•  Name of their spouse, children and/or pet. •  Most significant event in their professional life in the past six

months. •  Most significant event in their personal life in the past six

months. •  What is their passion in life (hobby, music, writing, kids,

grandkids, boating, reading, etc.).


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Don’t Forget Positive Feedback •  Your imbalance of daily feedback should be positive •  Ample opportunities everyday to provide positive

encouragement •  Be genuine •  Share the wealth with your team members-don’t focus

it all on the superstars •  Positive feedback can be public feedback but be careful


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Coach as a Way of Life

Calibration Coaching ©

Your Thoughts My Thoughts Calibration

Action


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Invest in Yourself •  What are you reading? •  Who is your coach and mentor? •  Who are you mentoring?


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Commitment to Chase Greatness!

•  What three things will you do differently as a result of this session?

•  Who will you choose to remind you and support you to reinforce your new behaviors?


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Email - [email protected] Phone - 901-230-0567

Blog @ www.bobfurniss.com LinkedIn - search Bob Furniss

Twitter - @bobfurniss www.bobfurniss.com

THANK YOU !

relational leadership - icmi @ dreamforce 2010 handout - bob furniss

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