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    TERMS

    MARKETING: the process ofplanning and executing the conception,

    pricing, promotion, and distribution ofideas, goods, and services to createexchanges that satisfy individual and

    organizational objectives (AMAdefinition)

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    TERMS

    NEEDS: state of deprivation of somebasic satisfaction

    WANTS: desires for specific satisfiersof needs

    DEMANDS: wants for specific productsthat are backed by an ability and

    willingness to buy them - wants backedby purchasing power

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    MARKETS

    MARKET: set of all actual and potentialcustomers sharing a need or want who

    might be willing and able to engage inexchange to satisfy that need or want

    SEGMENTATION: process of identifying

    smaller markets (groups) of buyers thathave certain identifiable homogeneouscharacteristics

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    MARKETS

    TARGET MARKET: the market segment(s)toward which the seller decides to focus themarketing effort

    POSITIONING: the act of designing thecompanys offering and image so that theyoccupy a meaningful and distinct competitive

    position in the target customers minds

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    Transition

    What is a commodity?

    What is a brand?

    "A commodity is some good (or service)for which there is demand, but which issupplied without qualitative

    differentiation across a market

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    What is this thing called VALUE?

    Perceived value has been defined as"the consumer's overall assessment of

    the utility of a product based onperceptions of what is received andwhat is given" (Zeithaml, 1988, p.

    14).

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    What is REKACEM value?

    Where is value coming from?

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    What is this thing called CUSTOMERVALUE?

    VALUE: customers estimate of theproducts overall capacity to satisfy

    his or her needs -perceivedbenefitsminusperceived costs

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    Reka Enterprises

    Criteria

    Segment base: Measurable, Actionable

    Segment Choice: Size, adequate

    Ease of Reaching

    Brand loyalty / Openers to new brand

    Match with firms resources / goals

    Suitability to segment

    Competitive Retaliation?

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    Tactical Questions

    Should it continue the incentive?

    Is there growth potential?

    Where are the alternative growthareas?

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    New Launch SUCCESS!!!

    Product Product characteristics Unique positioning

    Order of entry

    Marketing Level/Type of ad

    Store promotion

    Price and Price deals

    Market Conditions Market size

    Market growth

    Level of competitiveness Level/type of competitive activities

    Firm Characteristics Current market share

    Channel power

    Organizational strengthSource: Kathira, Muzuno, and Wind (working paper) https://marketing.wharton.upenn.edu/files/?whdmsaction=public:main.file&fileID=1889

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    Marketing Mix

    Product mix, brand, packaging, design

    Price(discounts, bundles)

    Promotion/Communication advertising, selling, promo, pr

    Place/Distribution channels, physical movement

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    Veblen Effect

    Thorstein Veblen (1899) contendedthat individuals often consume

    highly conspicuous goods and servicesin order to demonstrate their wealth,and thus attaining greater social

    status.

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    Wall Street Journal

    A BMW in every driveway might thrillinvestors in the short run but

    ultimately could dissipate the prestigethat lures buyers to these luxury cars