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Regional Manager’s Hot Topics Ben Callard Queensland Clubs Conference 20 th & 21 st July 2019

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Page 1: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

Regional Manager’s Hot Topics

Ben Callard

Queensland Clubs Conference 20th & 21st July 2019

Page 2: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• Club Contacts

• Member Protection

• Member Complaints

• Child Protection

• Club Visits

• Newsletter

Topics

Page 3: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• Absolutely essential!!!

• Contained within RevSport System.

• Clubs responsibility to keep updated.

• It’s really easy!

• https://www.sailingresources.org.au/os/revsport-system-support/&quicklink=true/

• - https://www.youtube.com/watch?v=rzCSCfKl1-8&feature=youtu.be

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Club Contacts

Page 4: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |4

How to add Club Officials

Page 5: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• Increased number of issues raised with

Australian Sailing over the last few years.

• Member Protection Information Officers

(MPIO’s) – quite often free training, part

online, part workshop.

• Ensure policies are up to date and well

understood by staff and committee

members.

• Australian Sailing has templates to help.

• Tough topic, but better to be prepared then

reactive.

Member Protection

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Page 6: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• Member complaints received by Australian Sailing has increased over the last few

years.

• Some quite serious with regards to poor governance and management.

• Policies dictate these need to be dealt with at the lowest level first (Club).

• Clubs do not often have adequate Codes of Conduct, member discipline policies and

procedures or suitable process outlined in the clubs Constitution

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Member Complaints

Page 7: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• Legislation changed in 2017

• During recent club visits and reviews the

majority of Clubs are not complying with

legislation.

• Ensure policies are up to date and well

understood by staff and committee

members.

• Australian Sailing has templates to help.

• Tough topic, but better to be prepared then

reactive.

Child Protection

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Page 8: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |8

Child Protection

Page 9: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

• We want to do more.

• Doesn’t have to be a club visit, could be a

catch up during your lunch break, attend a

committee meeting.

• The more we know about how your club

operates and the people involved, the

better the services we can provide.

Club Visits

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Page 10: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |10

Australian Sailing Newsletters

Audience Frequency

Nautical News All members Monthly

Club News Committee members &

Managers

Monthly

Youth News Youth Sailors, Parents,

coaches

Quarterly

Officials News Race Officials, Sailing

Managers

Quarterly

Page 11: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |11

Regional Managers Live Top 5

Page 12: Regional Manager’s Hot Topics · Australian Sailing | 1. Make contact with your Club Services Officer Invite your CSO to a catchup at your club 2. Ensure Club Governance is up to

Australian Sailing |

1. Make contact with your Club Services Officer

Invite your CSO to a catchup at your club

2. Ensure Club Governance is up to scratch

3. Implement SailPass – adapt it to suit your needs

4. Start thinking less competitive and more social

5. Become less like a Yacht Club and more like a Watersports Club

Cater for all, with easy, enjoyable, affordable and timely experiences

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RM’s Recommendations