redrover wireless program
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RedRover Wireless Program. Update for TSP Forum. RedRover Topics for the Forum. The Basics of RedRover RedRover and Security Recent RedRover Enhancements Where is RedRover Helping Users Get Started Troubleshooting RedRover RedRover Contact Information Questions. RedRover is…. - PowerPoint PPT PresentationTRANSCRIPT
RedRover Wireless Program
Update for TSP Forum
RedRover Topics for the Forum The Basics of RedRover RedRover and Security Recent RedRover Enhancements Where is RedRover Helping Users Get Started Troubleshooting RedRover RedRover Contact Information Questions
RedRover is… Supplemental wireless network
service Based on WiFi NOT a secure wireless network For the Cornell Community and
Guests
RedRover allows you to… Surf the web Check e-mail Use network applications Connect to the Internet Secure Shell Connect with VPN
What About Security? In some ways a wireless
connection is more vulnerable than a wired connection because, Ethernet packets sent through the air can be captured easier using a protocol analyzer or similar software than on wired network connection.
What About Privacy? Maintaining privacy is more
difficult on a wireless connection. For communications that require privacy, use applications that secure the data stream regardless if the connection is wired or wireless.
More About Security? RedRover and RedRover-Guest
wireless networks do not secure the data stream and are not designed to provide private communications. Use these networks as if you were speaking in public and keep your computer operating system and virus protection up to date.
Recent RedRover Enhancements
Chantry Networks (now part of Siemens) Next generation wireless Not bridging Ethernet and wireless
Ethernet Three modes of wireless supported Improved management
Recent RedRover Enhancements
Network Name (SSID) RedRover Network registry is back on for
wireless. More wireless coverage has been
established Three modes of wireless supported
IEEE 802.11a IEEE 802.11b IEEE 802.11g
Recent RedRover Enhancements Network Name (SSID) RedRover-Guest
Network registry not required but, the guest wireless network provides a limited set of services:
Web E-mail Instant messaging (AIM and ICQ) Secure shell (ssh) File transfer protocol (FTP) VPN (Virtual Private Network) connections
Future RedRover Enhancements
Network Name (SSID) RedRover-WPA IEEE 802.11i
Where is RedRover?
Visit the below link to view updated RedRover locations:
http://www.cit.cornell.edu/redrover/maps/
The following slide is an example of what the main RedRover map looks like. This is currently in the process of being updated.
Helping Users to get Started
If not already installed, install your Wi-Fi compliant wireless networking device.
Set RedRover as your network name (SSID). Take your laptop to any RedRover covered
location. If you are still connected via Ethernet also,
select the wireless card as the one you wish the computer to use.
Bring up a browser window. Go to http://wireless-reg.cit.cornell.edu to
register (you should be directed there automatically).
Helping Users Troubleshoot
First questions to ask Have you tried to get help from
http://www.cit.cornell.edu/redrover? Is your computer running one of the following
operating systems: Windows 98/Me/XP, Windows NT/2000, Linux, or Macintosh OS 8.6 and above?
Do you have a Wi-Fi compliant wireless networking device installed in your laptop?
Are you in an area with RedRover coverage? Refer to http://www.cit.cornell.edu/redrover/maps.
Have you registered for RedRover via the web pages at http://wireless-reg.cit.cornell.edu?
Troubleshooting Topics How do I install the wireless card? Where do I put the network name? Why do I need to register/renew? How do I register? What if my card doesn’t work? What if my signal strength is low?
Installing the Wireless Card
Refer to the manual that came with card Refer to “Set up Your Wireless Card” on
http://www.cit.cornell.edu/redrover/setup.html Still problems? Contact the CIT Contact Center:
[email protected] 255-8990
CE device or Linux system?
If the device or system is WiFi compliant and has a web-browser that supports redirection, they should work with RedRover. You might need to seek help from the provider of the device or system.
Network Name? RedRover
Why Register/Renew? Cornell University faculty, staff and
students are not able to access some services or use filesharing on campus until they register.
MAC addresses are registered for compliance with Cornell University’s network registry policy.
Registrations expire every 6 months and users will receive an e-mail asking them to renew (re-registration).
How Do I Register? Read and accept Terms and Conditions Wait for next page Check info filled in by CU Web Auth or SideCar
User Name NetID MAC address of wireless card
Click “Submit” Wait for database to be updated Receive confirmation page and subsequent e-
Common Registration Errors
Not on the wireless network Users will get an error page if they try
to register from the wired network. The message states that they cannot register from the subnet they are currently on and must get on the wireless subnet.
Common Registration Errors Already registered
If a user has already registered, they will receive a page telling them their MAC address has already been registered and what that address is.
Wrong User Info Presented by CU Web Auth or SideCar
If the user info filled in is incorrect the user will have to follow steps to check and change the information associated with their NetID.
Do they have a working NetID/e-mail address? Proceed with CIT Contact Center (HelpDesk)
procedures to help a user with setting up/changing “Who Am I” information.
Common Registration Errors No Confirmation E-mail Received
If the user does not receive an e-mail with a confirmation of their registration to their NetID, they are directed to contact the CIT Contact Center (HelpDesk).
Do they have a working NetID/e-mail address? Are they forwarding their e-mail to a “broken” e-mail
address? Proceed with CIT Contact Center (HelpDesk) procedures to
help a user with setting up/changing “Who Am I” and e-mail information.
Registration Pages Hung Restart the process at http://wireless-reg.cit.cornell.edu If user gets a page saying he is already registered, then they
were successful on the first try and don’t need to try again.
My Signal Strength is Low Refer to
http://www.cit.cornell.edu/redrover/maps to determine if user is in a RedRover coverage zone.
Cards: Check the card’s client utility
Click on the staircase icon to check the wireless utility for signal strength.
Mac Airport card: Check the AirPort control strip (0-5 green dots) or the
signal-level bar in the Airport application. Have user move closer to the access point and
try to re-establish a connection.
The AP Doesn’t Work Have user move to a different RedRover location
to establish if they can get a connection from another AP.
If this succeeds, the first AP might not be functioning properly. TSPs
Open a trouble ticket with the NOC. [email protected] or 255-9900
If the trouble is a user based problem Contact the CIT Contact Center. [email protected] or 255-8990.
Where to get more info: RedRover Web site
http://www.cit.cornell.edu/redrover General Redrover feedback
[email protected] Specific problems
Contact the CIT Contact Center 8am to 8pm [email protected] 255-8990
Escalation if needed RedRover Program Manager, Dave Barr 255-
4703
Questions?