REBECCA BERNHARDT

1127 Marcus Street, Indian Land, SC 29707│ (704) 621-1061│bernhardt922@gmail.com

SUMMARY

Professional with over 15 years of experience in management and administration. Organized and efficient with a strong work ethic.

Exceptional interpersonal skills; Able to communicate and establish relationships quickly and effectively. Extensive experience in

customer service in a wide-variety of settings.

EXPERIENCE

CHARLOTTE EYE, EAR, NOSE, AND THROAT ASSOCIATES Charlotte, NC

Lead Financial Counselor 2013 - Present

● Counseling each patient on their insurance benefits and out-of-pocket expense for scheduled surgery procedures

● Responsible for working with patients to insure the hospital receives payment for all services rendered while assisting

the patient with any and all avenues of financial assistance available to them.

● Surpassed department goals of pre-collection revenue; Increased pre-revenue collection by ___%

THE VEIN CENTER OF CHARLOTTE Charlotte, NC

Medical Administrative Assistant 2011 - 2013

● Scheduled and coordinated patient appointments, consultations, and surgeries

● Solely responsible for all administrative duties of the weight loss department

● Verified patient insurance and coded and posted all medical procedures

● Maintained the smooth running of all front desk activity, including patient check-in, medical records, payments, account

collections, and phones

CAFÉ CAROLINA AND BAKERY Charlotte, NC

Manager 2009 – 2010

● Oversaw daily operations of the restaurant to ensure excellent customer service and quality services delivered

● Managed day-to-day activities of a staff of 20, including interviews, training, and performance reviews

OLIVE GARDEN Charlotte, NC

Catering Manager 1998 – 2009

● Planned and organized the catering department to meet and exceed company goals

● Performed administrative duties such as scheduling, travel planning, supply ordering, budgeting, and payroll

BERNHARDT FARMS Cobleskill, NY

Manager 1980 – 1998

● Executed the production, marketing, and financial decisions of family-owned farm, including managing contracts with

producers and preparing and analyzing financial records

● Performed physical labor and operating farm machinery when needed

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE Charlotte, NC

Office Administration Specialist Certificate, 2011

Associate of Arts in Office Administration Technology, Anticipated (year)

COBLESKILL COLLEGE OF TECHNOLOGY Cobleskill, NY

Culinary Degree, 1997

SKILLS

● Proficient in Microsoft Office, including Word, Excel, PowerPoint, Access, and Outlook

● Experience in medical scheduling systems and electronic health records, including GroupCast, EPIC, MTS, Streamline,

and Leonardo

● CPR certified