the quarterly magazine for brokers and dealers issue … · (fig _ 03) certificates of insurance...

In this edition

And lots of other goodies too numerous to mention on a front cover.

theHUB

Porsche Driver Training All Points Camping

UAC Auckland Expo

T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S I S S U E 2 2 J U N E2 0 1 7

2 I S S U E 2 2 M A Y 2 0 1 7

Editorial

Contents

We love feedback

In this edition ...

Welcome to the second issue of our new look “Hub” magazine.

3 Give it Back!

4 Off the Beaten track

4 The leading RV occasion

for the South Island

5 All Points Camping

5 Cooks Corner

6 UAC Expo Auckland

6 Underwriters vs Brokers – Soccer

7 New Special Powers in your Broker Portal

10 What’s happening around

New Zealand

11 Spinning those wheels

12 Rider training:

a cause worth backing

13 Meet the team

14 Riding the Rails Otago Central Rail Trail

We received a lot of positive

feedback from our last issue,

especially in regard to the rebranding,

so we’ve pushed this one out to

another 16 page edition. Some of the

magazines previous features return in

this issue, including the cooks corner,

guide to events happening around

NZ, and even a competition.

Over the page you’ll read a story

from John Baker (Executive

Chairman) about organisations giving

back to the community. I know many

firms around NZ sponsor charities or

allow their staff to become involved

in community events. The Hub is

always happy to publish stories and

photos from any occasion your

organisation is taking part in. Similarly

we’re also keen to hear of your own

personal interests and hobbies, if

you’ve got a story to share please

contact your Key Account Manager.

Enjoy this issue of The Hub and as

always we value your continued

support.

T H E Q U A R T E R L Y M A G A Z I N E F O R B R O K E R S A N D D E A L E R S

Editor in Chief: John Edie 22

3I S S U E 2 2 M A Y 2 0 1 7


The definition of success is varied but

for the purposes of this discussion

let us consider success as financial

viability over intergenerational

periods of time.

What is the secret for companies

to survive and prosper? Along with

focus, goal setting, good business

management techniques, value for

money, there is something else.

This extra “something” has unlimited

varieties but it has one thing in

common, and it is this, it involves

giving something back to someone

or something else without wanting

something in return.

I have attended a number of

seminars and workshops for family

businesses where the transfer of the

company to one generation from the

previous generation was discussed

and analysed.

Auckland recently held the “Masters

Games” and the naming sponsor

was Barfoot and Thompson, whose

third and fourth generation is now

involved in the company. Often

corporate support is significant

but not visible however it is my

observation that “visible” corporate

support is good for the recipient and

the community and also useful for

the sponsor’s image and reputation.

Over the past 38 years that I have

been in business an amount has

always been budgeted for donations

and sponsorship many which were

invisible. I have become involved

with charities and my time is willingly

given, as the business has matured

we’ve become more visible sponsors.

Our Motorcycle policy is linked with

Attainable Trust where an amount

per policy is donated to the trust.

For the year 17/18 we will supply

some vehicles for the transporting

of people and the delivery of bakery

products around Auckland. This will

give us some visibility so both parties

will benefit.

Star Insurance Specialists is proud

to be a company which is entirely

New Zealand owned and operated,

employing local Kiwi talent. We have

always supported our people as they

become involved in community

events with an increasing wardrobe

of tee shirts, flags and print material

being evidence of the events we

have become involved in.

We sponsored two teams of staff in

a recent trivia night raising money

for the Pink Ribbon breast cancer

charity, a large number of our team

walked 5km one summers evening

to support Middlemore Foundation,

and after a recent broker bqq lunch

we donated all the left over sausages

to the city mission.

Some of these events have a visible

presense and many are small

gestures that would go unnoticed

to most people. While I have no

scientific evidence I do believe

through my observations and

experience that when we give a

little time and money back to the

community the happier our staff

feel and the better condition the

business is in.

Give it Back

Contributing writer: John Baker

Over the years I have been in business I have often wondered if there is a single “magic bullet” for success.

...it involves giving something back to someone or something else without wanting something in return

4 I S S U E 2 2 M A Y 2 0 1 7


Around andabout the country

Off the Beaten TrackRoy Connell along with wife Michele

(who ran the Camper Care Motor-

home shows) have come up with a

concept which allows private land

owners to share their little piece of

paradise with holidaymakers for a

small fee.

In the similar vain to the sharing ideas

of AirBnB, Mighway and Uber it’s a

“community marketplace” which

allows those who own farms, lifestyle

blocks or remote rural settings to

gain a little extra income by offering

accommodation and park-up spots

to tourists.

Like the idea of getting away in your camper, but not the idea of crowded campgrounds and shared showers? Why not go “off the beaten track”.

There has been plenty of interest in

the site from landowners and also

ideas to add on extras such as farm

tours, bike trails, or sheep shearing!

As the top tourist spots become

over-crowded and ride the tourism

boom, Off the Beaten Track offers

the chance to truly get away from it

all and share some of the countries

best spots with your fellow Kiwis’.

otbt.co.nz

Mark your calenders for 7-9 July when Christchurch will host a big new RV industry show.

The former Camper Care

Motorhome show has merged with

the Boat, Motorhome & Caravan

show to create a single event which

will now be the leading RV occasion

for the South Island.

Once again the event will be held at

Horncastle Arena, but moving the

event earlier in the year will allow

dealers to produce or source the ve-

hicles sold in time for deliver before

the summer months.

The leading RV occasion for the South Island

Many of countries leading RV dealers

will have vans on display, with some

great show specials. The Camper

Care team are also onboard at a

stand to both showcase our products

and support the dealer network.

Later in the year, Hamilton will again

host the NZ Motorhome, Caravan

and Leisure show from 15-17 Sep-

tember. This event, held at Mystery

Creek showgrounds, is one of the

leading industry shows in

New Zealand.

5I S S U E 2 2 M A Y 2 0 1 7


The aim is to raise the profile of Kiwi

campers which in turn provides a

recognised voice to help provide

balance in respect of changes that

are occurring in our country, while

promoting affordable and sustainable

camping into the future.

Our membership base has grown

considerably over the past year,

consisting of close to 1000 online

members (a proportion of who are

financial members) ranging in age

from late teens to mid seventies and

across all groups of the community

from Northland to Invercargill.

We’re involved in hosting and

promoting camping events around

NZ that are inclusive - providing for

individuals, with tents, and campers.

We work on the premise of promot-

ing responsible and environmentally

aware camping.

The growth of All Points Camping

NZ has been supported by Kiwi Hol-

iday Parks, Camper Care Insurance,

Park Sleep and various camping

industry providers and retailers to

provide a balanced industry wide ap-

proach. All Points Camping is proud

to promote Kiwi Conservation Club

and choosecleanwater.org.nz

For more information on All Points

Camping NZ or events please go

to www.allpointscampingnz.org,

facebook or contact Gary on:

06 323 4774. Membership costs

$10.00 per family per year.

All Points Camping

Cooks Corner

All Points Camping New Zealand is a national organisation actively representing New Zealand campers, in particular family and active campers and those on lower incomes.

PREP TIME: 10 MINUTES

COOK TIME: 20 MINUTES

INGREDIENTS

Makes 12 delicious scones

2 ½ cups self-raising flour

2 ½ cups grated tasty cheese

2 cups greek yoghurt

Salt

METHOD

Preheat oven to 200C fanbake.

Combine flour and 2 cups of cheese

in a large bowl adding a little salt.

Add yoghurt and bring together

with a knife to make a soft dough.

Drop 12 scoops into a muffin tin

and sprinkle with the remaining

cheese. Bake until cooked through

and golden (15-20 minutes)

CHEESE SCONESTHANKS TO JANENE THURGOOD AT

ADAMS TRIMMER INSURANCE BROKERS

(WHANGAREI) FOR THIS RECIPE


allpointscampingnz.org

6 I S S U E 2 2 M A Y 2 0 1 7



Star Insurance Specialists was happy to support the annual Underwriting Agency Council event held in Auckland.

Paul Ash, Director National Cyber

Policy Office, gave the seminar

which focused on the governments

approach of cyber security. This was

followed by an expo, with drinks

and canapés, which gave under-

writing agencies from both here and

Australia a chance to showcase their

specialist products. A similar event is

scheduled to be held in Wellington

in August.

UAC Expo Auckland

Underwriters vs Brokers – Soccer

Despite the fact Auckland was in the eye of a cyclone, the annual Underwriter vs Brokers football match still took place in early April. This years event featured guys and girls matches with both social and serious games. The 6th annual Rugby League event is set for Friday 11 August.

7I S S U E 2 2 M A Y 2 0 1 7


Certificate of Currency & Broker Portal

New Special Powers in your Broker PortalWe developed this section of our site thanks to your feedback. You wanted to be able to take a DIY approach to certain aspects of your customers’ policies, instead of chasing us to action simple admin tasks. With your Broker portal access details, you can now do a lot of these tasks yourself.

This is just the start of some great improvements at Star Insurance Specialists that will make your life a whole lot easier. Let’s take a closer look at the Broker Portal and how it gives you more time in your day.

Head over to www.starinsure.co.nz and click on BROKER LOGIN, top-right of our home page.

Ever since our new website at starinsure.co.nz went live, we’ve been really excited to share the full power of our Broker Portal with you. It’s now fully loaded with insurance document happiness, and more is being added soon.

8 I S S U E 2 2 M A Y 2 0 1 7



(Fig _ 01) This part of our website can only be accessed with

your authorized email address and unique password, which you

should have received by now. If not, your manager or IT person

will know how to grant you access.

(Fig _ 02) Your unique login details will give you access

to your special powers.

(Fig _ 01)

(Fig _ 02)

(Fig _ 05)

(Fig _ 03)

Certificates of Insurance (COI)

This will be a massive time and frustration saver for you, as well as a customer

service booster, especially if you have, or are, broker support. Picture this: A

customer is sitting at a dealership where they’ve just decided to buy a new

car. They (actually, their finance company) need the COI, like now, so they

can drive away. (Thanks for the pressure buddy.)

With the old way, you’d call the insurance company to issue a COI;

sometimes they’d get it wrong and you’d have to call them back.

Meanwhile your customer expects you to leap tall buildings now.

(You’re making me look bad guys!)

But now, thanks to your new portal, you can fast track everything

yourself and look like a rock star you are to your customer. It all

takes less than a minute.

(Fig _ 05) Once logged in, click on “Certificates of Insurance”

then GENERATE NEW CERTIFICATE. Complete their details and

click SAVE.

(Fig _ 03) Superman has Admin privileges, so he can see everything

to do with his customers and team. If you need greater powers, chat to

your manager.

Let’s look at what you can do from here.

9I S S U E 2 2 M A Y 2 0 1 7



(Fig _ 05)

(Fig _ 06)

(Fig _ 07)(Fig _ 06) Your new certificate is emailed

to you, but you can also View, Edit, Download

and Send the PDF to a third party (dealer, finance

company and/or your customer). Boom, super-easy.

That tall building was a piece of cake. Your unique

certificate number is issued and the COI is added to

all the others in your system, which you can view,

edit, search and delete them as needed.

If you have admin access you can uncheck the

box “Show only my certificates” to access all

client certificates for your brokerage.

My Account

(Fig _ 07) Here you can edit your details and update your password.

Users

(Fig _ 08) If you have admin access

you can see all users in your team, and

you can edit, add and delete users.

(Fig _ 08)

We hope this makes it as easy as possible to navigate around

our broker portal but if you do get stuck simply click on the

help button (top left of your screen) and download the PDF

instructions. You’re most welcome!

1 0 I S S U E 2 2 M A Y 2 0 1 7


What’s happening this Winter in your neck of the woods

What’s happening around New Zealand

There are some great events happening around the country and here’s our pick of them!

First Sunday of each month:

Swanson Station Market

(West Auckland)

A community run event held at

the Swanson Railway Station (West

Auckland) on the first Sunday of each

month. Sell from the back of your

van for a $5 stall fee (which goes to

the upkeep of the station building)

or browse around for collectables.

There is a sausage sizzle on site, or

try the station café.

1 July - onwards:

Te Ara Rama Matariki Light Trail(Glen Innes)

A Maori new year family celebration

held in Glen Innes, Auckland for a

week from 1 July. Take a walk along a

flax lined pathway among thousands

of twinkling fairy lights. Local

performers take to the stage every

night and there is a big fireworks

display at the Saturday finale.

14th & 15th of July

Winetopia

(Wellington)

New Zealand’s largest wine tasting

event. Raise a glass in Wellington on

the 14th & 15th of July. 35 wineries

from across our various wine regions

will be on display, from the big boys

to the small parcel brands. As well as

the drink there are comedians, jazz

musicians and plenty to eat, plus

your chance to win a trip to Paris.

Cheers everybody!

1 July - The Beauty of Baroque

5 July - Europa:

Christchurch Music Trails

Over the course of 2017 the

Christchurch Symphony Orchestra

will visit 10 libraries around

Christchurch to perform free, 45

minute concerts as a new way to

introduce young people to live

music. Or, if you looking for some

entertainment on those cold winter

nights, check out their program of

full concerts which include “The

Beauty of Baroque” on 1 July and

“Europa” on 5 August.

See www.cso.co.nz for all the

details.

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Star Insurance Specialists is a keen

advocate for the purchaser of a

performance vehicle to undertake

some advanced driver training in

order to learn the performance,

handling and power of their vehicles.

We have worked with providers

of driver training to develop

underwriting criteria which allows

our clients to have insurance cover

when they are undertaking such

training. An additional benefit is

that once a client has completed

an advanced driving course we will

then extend cover if they wish to

take part in professionally run track

days at some of the motorsport parks

around NZ.

Spinning those wheels

We happily endorse the driver

training programs run by Mike Eady,

Downforce and the Porsche Club.

The photo’s above were taken from

a recent Porsche event at Hampton

Downs and show that as well as

learning key driving skills the events

are also a lot of fun.

Insurance cover for driver training is

an extension to an annual insurance

policy and additional terms and

excesses will apply. Speak to your Key

Account Manager if you need more

information on the criteria for training

and track events.Every hour of the business day, 18 new vehicles are sold in New Zealand and with the strong economy many of these new sales are for prestige and performance vehicles.

1 2 I S S U E 2 2 M A Y 2 0 1 7


Rider training: a cause worth backingAlthough motorcycles, scooters and mopeds make up less than 3% of the vehicles on our roads, they account for 20% of the cost of vehicle-related claims paid by ACC.

Understandably, ACC has looked for

ways to reduce these costs and one

of the major initiatives has been to

improve riders’ skills and knowledge.

The project is branded Ride Forever

and a large part of it consists of

subsidised rider training.

A course to suit

The Ride Forever coaching

programme offers a range of courses

to suit riders’ different needs, from

Scooter/Commuter level, through

Bronze and Silver, to Gold for highly

experienced riders. Since the start

in 2013, around 2,500 riders a year

were doing at least one course.

But, last year, a major expansion

took place, doubling the number of

training providers and now doubling

the number of participants.

Filling a real need

Why did ACC go down the route

of rider coaching? Although many

crashes involve other vehicles,

usually around town, the most

serious (and hence expensive for

ACC) tend to be single-vehicle

crashes where the rider failed to take

a bend. And, frequently, investigations

show the motorcycle was not

travelling too fast to negotiate the

corner: it was rider error that led to

the crash.

Skills for the road

With the crash statistics in mind, ACC

pulled together a team of experts

from NZTA, Police, training providers

and the motorcycle industry to

help devise the course outlines.

Drawing on everything from the

Police riding manual to decades of

experience, the group conceived

a course structure to implant the

right skills for road riding: things like

correct positioning, whether for the

approach to a corner or to be more

easily seen by other road users.

Star support

Star Motorcycles is an active

supporter of the Ride Forever

programme and offer premium

and excess reductions for clients

who have completed the courses.

Check out the courses available

and providers in your area at

rideforever.co.nz/coaching, and

look forward to a day of fun,

learning and achievement.

rideforever.co.nz

1 3I S S U E 2 2 M A Y 2 0 1 7


Meet the team

The people behind the scenes

Gary Jamieson

Bay Insurance Brokers

Thames

I started with State Insurance way

back in 1980 and have worked in

the industry since. I’m currently a

Principal Broker/Director located

in Thames. We were previously

Insurance Plus, but have recently

rebranded to Bay Insurance Thames.

Outside of work I love everything the

Coromandel has to offer both on

the land and water, plus following

my kids sports activities (I coach

and referee soccer). I have many

wild stories from early days when

I managed a safari company in

Tanzania.

Andrea Hale Northco Insurance Brokers

Masterton

I’ve been in the industry for 21 years

and at Northco since 1998 in a variety

of roles over both life and general

insurance. I grew up in Southland but

have lived in Masterton since 1986.

I enjoy keeping fit and active, for a

long time I have coached, umpired

and played netball. My latest interest

is restoring older furniture which I

am enjoying. We recently purchased

a 1957 Chevy which we are having

loads of fun in.

Ashley Jowsey Rothbury Insurance Brokers

Dunedin

I currently work in the Rothbury

Insurance Brokers’ Dunedin office

in a broker support role, as well

as being the IT guy and token red

head. I’ve been in insurance since

2003, originally starting at AA. In the

weekends I play drums in a dirty old

pub band and next summer I have

to do some renovations at home, in

between running around after my

3 kids. I’ve previously spent 8 years

working in Japan on the ski fields and

teaching English

Joanne Smith Brands

Representative

I’ve been with Star for 5 years,

starting in admin I then spend two

years in the claims department

before moving to my current role

in sales. The variety has taught me

a lot about the industry and I have

a full knowledge of the companies

operation. Outside of the office I

attend a lot of concerts (the most

recent being Dixie Chicks & Adele).

I’ve recently been on holiday to

Rarotonga for a week with my family

and later in the year I’m doing a 3 day

comedy cruise to White Island which

I won in a competition. My other

interests include drinking with friends

and hitting the gym to burn off the

effects of it!

Meet the Star team

In the last issue we talked about the new and upgraded Camper Care

wording, hopefully you’ve got a copy on your desk (if not, find it at the

resource centre here: www.starinsure.co.nz). Take a look at the wording and

tell us; “If I buy a brand new Motorhome from a licenced dealer how many

years will Camper Care automatically provide agreed value for?”

Send you answers to [email protected]. We’ve got 4 double movie passes to give away!

1 4 I S S U E 2 2 M A Y 2 0 1 7


Riding the Rails Otago Central Rail Trail

The first part of the line Dunedin to

Middlemarch is now operated as a

tourist railway (which I have ridden

many times since) and the remainder

from Middlemarch to Clyde became

one of New Zealand’s most popular

cycle trails. It had been my ambition

to ride the trail for many years and

I finally achieved it with a couple of

Aussie friends this summer.

The rail trail is 150km long and I

decided to make it a 3 day journey

(of about 50km per day), but you

can take 4 or 5 days if you want

a more leisurely pace. Since the

development of the trail numerous

pubs, cafes and accommodation

facilities have been built along the

line all with positive impact on the

local economy.

Several cycle companies offer a

variety of bike hire packages, I chose

a local family firm called Cycle

Surgery and took there full package

– I told them I had 3 people who

wanted to ride the trail in 3 days and

they organised everything! Dave from

Cycle Surgery personally designed

their bikes for the trail, making them

the most comfortable for the ride!

You can ride the trail in either

direction, I chose to start in Clyde

(an hours drive from Queenstown

Back in 1990 (at the age of 13) I travelled with my father to Dunedin to ride one of the last trains on the Otago Central Railway from Dunedin to Clyde, before the line closed the following weekend.

Contributing writer: John Edie

1 5I S S U E 2 2 M A Y 2 0 1 7


airport). There is ample car parking

here and we were met at the rail

head by the cycle surgery team

who gave us our bikes and helmets.

In exchange we gave them our

bags – buying the full package

meant they delivered our luggage to

accommodation each day, a 50km

ride away.

So about 10am on a beautiful

summer’s day we started riding.

The first 8km takes you to the town

of Alexandra (the largest in Central

Otago) and one of my favourite spots

in the country. We did ride past a

couple of wineries offering tastings

and fruit sales, but with so many

kilometres left to pedal I thought it

too early to start drinking. We cycled

alongside the Manuherikia River

and through typical Otago schist

rock and thyme landscapes before

reaching the Chatto Creek pub and

café where we stopped for lunch in

their garden.

Just as well I stayed off the wine,

because the next part of the trail is

the steepest. Trains however never

went up big hills so I didn’t find the

sweeping S bend climbs to the top

of Tiger Hill to challenging. From the

top it’s all downhill to the settlement

of Omakau. We cycled the last 7 km

to find our bags and a hot shower

waiting for us at The Lauder Store,

built in 1900, our accommodation

for the night.

Lauder is a town of about 16 people,

the night we were there that number

had swelled to about 160 as the

annual Ukelele festival was being

held. There’s only so much Ukelele

music you need to hear after a day

on a bike in the tranquil wilderness,

but when they performed Kylie’s hit

“Can’t get you outta my head” I must

admit I was impressed. We ate dinner

with the locals at the pub opposite

the store.

Day two, we start by crossing the

Manuherikia No1 Bridge, the longest

on the trail and then through the

beautiful Poolburn Gorge. This

section is well away from any roads

and the most scenic part of the trail,

it also passes through 2 tunnels and

over the 37m high Poolburn viaduct.

The valley then has long stretches of

straight track until you reach the café

and museum at Hayes Engineering

workshops.

After refuelling (coffee!) we began

cycling up the second steepest

ascend to the highest point on

the trail at 618m. The legs get a

rest as you roll all the way down

to the railway sheds and pub at

Wedderburn.

The final part of the day we rode

through the town of Ranfurly,

stopping at the railway station

museum and then onto Waipiata,

a tiny settle off the main road. Our

accommodation here was the

gorgeous Waipiata Lodge, a modern

secluded guest house built especially

for trail riders. We walked down to

the local pub and enjoyed a real

hearty southern meal.

Before leaving on day 3 we collected

our pre-packed lunch as there are

no food establishements on the final

50kms. We cycled through the upper

part of the Taieri Gorge and over the

32m high Prices Creek viaduct and

then the final tunnel before reaching

the settlement of Hyde which has

some railway memorabilia at the old

station.

The final part of the trail is 3 hours

and 28km down to Middlemarch,

passing Straw Cutting, the site of

a rail accident in 1943 which killed

21 passengers. Cycling a few long

straights past the Rock & Pillar range

we reached the end of the trail early

afternoon. Mission accomplished!

After a short ride exploring the town

of Middlemarch we found the team

at Cycle Surgery who made us a

well deserved cup of coffee as we

handed our bikes back. We then

hoped into their mini van for the

2 hour road trip back to our car at

Clyde.

Great weather, excellent facilities and

beautiful NZ scenery made the ride a

most enjoyable 3 days and I’d highly

recommend it for an active holiday.

Following the success of the Otago

Central Rail Trail there are now many

others being developed around New

Zealand, I’ve already made plans for

next summer’s ride!

cyclesurgery.co.nz

Choose a better road with Camper Care.

Call us: 0800 250 600

Find us online: starinsure.co.nz

We know you’re unique which is why your insurance policy is unique

to you. Star CamperCare offers the most comprehensive, customizable,

inside-out RV insurance policies in New Zealand.

If you’ve got a motorhome,

caravan, fifth wheeler, converted

bus, campervan or pop-top, Star

CamperCare can provide you the

most comprehensive RV insurance in

New Zealand. In fact, nobody comes

close to our attention to detail or

extensive coverage that comes

standard with our comprehensive

RV insurance policies.

We look at every customer’s

individual needs so that we can

offer a customised policy that fits

perfectly. For the ultimate RV care

and protection at the best price

choose Star CamperCare.

Email us: [email protected]

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the quarterly magazine for brokers and dealers issue … · (fig _ 03) certificates of insurance...

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