as101 soft skills

RESTRICTED AS101 Soft Skills

Version : 041209_1.2_Effective:1 June 2011 1/31 RESTRICTED

POLYTECHNIC

MINISTRY OF HIGHER EDUCATION MALAYSIA

DEPARTMENT OF GENERAL STUDIES

COURSE : AS101 SOFT SKILLS

INSTRUCTIONAL DURATION : 15 WEEKS

CREDIT (S) : 2

PREREQUISITE(S) : NONE

SYNOPSIS

SOFT SKILLS covers basic knowledge and skills in soft skills. The course provides

exposure and experience for personality development, communication skills,

management, leadership, writing and appreciation of professional ethics. This course will

develop proactive spirit and attitude in students thus giving confidence to become

excellent and charismatic individuals.

LEARNING OUTCOMES

Upon completion of this course, students should be able to:

1. portray positive internal and external personality traits during presentation and in

both personal and professional life

2. apply effective communication skills in various verbal and non-verbal forms of

communication at workplace, in meetings and interviews.

3. practise management skills by applying management techniques effectively in

handling project given.

4. enhance effective leadership skills in conducting a group project.

5. demonstrate effective writing skills in producing proper types of reports, letters

and curriculum vitae to be applied in future working environment.

6. apply professional work ethics consisting of protocol and ettiquette, accountability

and integrity during group presentation, and write reports individually based on

materials given on environmental awareness and the aspect of safety and health

to be applied in real life situation.



SUMMARY (15 LECTURE: 30 PRACTICAL)

1.0 PERSONALITY DEVELOPMENTThis topic reveals the knowledge of personality development thatincludes self-image and character, critical and creative thinking,emotions and self-development, positive values and sexual aspect,spiritual and social.

RTA(04:08)

2.0 COMMUNICATION SKILLShis t This topic provides knowledge and experience for the students in order to

communicate effectively, including listening skills, presentation, publicspeaking, interviews, meetings and consultation.

(04:08)

3.0 MANAGEMENT SKILLSThis topic introduces students to problem solving, time management,customer service and event management.

(01:02)

4.0 LEADERSHIP SKILLSThis topic allows students to master the skills of planning, implementing,coaching, monitoring, evaluating, team building and decision making.

(01:02)

5.0 WRITING SKILLSThis topic introduces students to the procedures, methods and formats ofproducing reports, official letters and 'Curriculum Vitae'

(02:04)

6.0 PROFESSIONAL ETHICSThis topic allows students to understand the protocol and etiquette,accountability, integrity, awareness of environmental and occupational healthand safety regulations.

(03:06)

RTA : Recommended Time Allocation



SYLLABUS

1.0 PERSONALITY DEVELOPMENT

1.1 Demonstrate competency of good appearance and personal image1.1.1 List the characteristics of positive self image1.1.2 Describe the physical appearance / positive self image1.1.3 Explain the code of dress that is appropriate for certain situations

1.2 Understand and care for physical well being1.2.1 Explain the importance of hygiene and health1.2.2 Explain the measures of personal safety

1.3 Understand intellectual skills and competencies1.3.1 Explain the importance of the culture of knowledge1.3.2 Explain the creative and critical thinking

1.4 Build the resilience of emotion and self esteem1.4.1 Explain the importance of managing emotions1.4.2 Clarify self interest / self esteem

1.5 Implement positive values1.5.1 List the elements of positive values1.5.2 Explain the importance of ethical values

1.6 Understand and respect the sexual aspects1.6.1 Explain the sensitivity of the sex / gender sensitivity1.6.2 List the types of sexual harassment

1.7 Understand the importance of religious / spiritual belief1.7.1 Explain the importance of religion in life

1.8 Understand the importance of unity in a multiracial society1.8.1 List the cultural diversity in the context of unity1.8.2 Explain the importance of respect for the differences in

multiracial society

2.0 COMMUNICATION SKILLS

2.1 Develop listening skills2.1.1 Identify the barriers of communication and listening skills

a. Listen effectivelyb. Apply one-way and two-way communicationc. Identify communication effectiveness

2.1.2 Practise communication proceduresa. Apply method of oral communication, writing & graphicsb. Communicate accurately, clearly and appropriately according to

the situation.



2.1.3 Deliver a complete and clear informationa. Make detailed notes orderlyb. Differentiate accurately between opinion and fact according to

the situation.

2.2 Display effective performance / presentation2.2.1 Execute a sound presentation2.2.2 Use the latest technology

2.3 Practise effective public speaking2.3.1 Deliver the speech well2.3.2 Draw the attention of listeners

2.4 Demonstrate competent personality during interviews2.4.1 List the needs for interview preparation2.4.2 Practice the techniques of answering questions

2.5 Participate in meetings2.5.1 Discuss and resolve issues jointly2.5.2 Contribute appropriate ideas and suggestions2.5.3 Write details of discussion2.5.4 Participate actively in discussions

2.6 Practise consultation skills2.6.1 Explain the consultation procedure2.6.2 Implement effective consultation

3.0 MANAGEMENT SKILLS

3.1 Practise problem solving skills3.1.1 Identify issues and problems3.1.2 Classify problems3.1.3 Select alternative solutions

3.2 Apply time management skills3.2.1 List the characteristics of time management3.2.2 Identify priority tasks3.2.3 Review the implementation of time management

3.3 Demonstrate customer management skills3.3.1 Identify customer needs3.3.2 Provide the best service3.3.3 Establish good relations with customers



3.4 Practise event management skills3.4.1 Explain the procedure of event management3.4.2 Conduct the event well3.4.3 Review the effectiveness of the event management

4.0 LEADERSHIP SKILLS

4.1 Practise activity planning skills4.1.1 Explain the procedures of activity planning4.1.2 Implement the plan effectively

4.2 Practise coaching skills4.2.1 Provide guidance to team4.2.2 Provide encouragement and motivation

4.3 Practise monitoring and evaluating skills4.3.1 Explain the importance of monitoring activities4.3.2 Carry out monitoring activities4.3.3 Evaluate the execution of activities

4.4 Implement the culture of teamwork4.4.1 Explain the concept of team building4.4.2 Practice teamwork culture4.4.3 Identify the obstacles in team building

4.5 Practise decision making skills4.5.1 Explain the procedure in decisions making4.5.2 Identify alternative solutions4.5.3 Make appropriate decisions

5.0 WRITING SKILLS

5.1 Produce writing5.1.1 Prepare reports according to formats and standards5.1.2 Produce a working-paper5.1.3 Provide minutes of meetings5.1.4 Write formal letters

5.1.5 Prepare a Curriculum Vitae



6.0 PRACTICING PROFESSIONAL ETHICS

6.1 Understand protocol and etiquette6.1.1 Explain the protocol for official/formal events6.1.2 Explain the etiquette for official/formal events

6.2. Observe and practise accountability6.2.1 Explain the concept of accountability6.2.2 Practise accountability in the implementation of tasks

6.3 Discern integrity6.3.1 Explain the concept of integrity6.3.2 Practise a power abuse and corruption free work culture

6.4 Understand the need for environmental awareness6.4.1 Explain the importance of caring for the environment, including

Green Technology, sanitation, health (hygiene), energy saving andother related factors.

6.5 Practise occupational health and safety6.5.1 List occupational health and safety regulations6.5.2 Explain the importance of occupational health and safety practices



ASSESSMENT

TYPES OF ASSESSMENT

The course is assessed through 100% Continuous Assessment

CONTINUOUS ASSESSMENT (CA):Continuous assessment is carried out throughout the semester andcomprises the followings:

a. Quiz ( minimum 2 ) 10%b.c.d.

Test ( minimum 2 )Presentation ( minimum 4 )Peer Assessment ( minimum 3 )

10%40%10%

e. Other Assessment Taski. End-Of-Chapter ( minimum 2)ii. Project ( minimum 1)

10%20%

[ Assessment Task above ( a-e ) to be executed during Lecture / Practical /Tutorial hour ]

Note : Refer to Assessment Specification Table for the details.


Version : 041209_1.2 _Effective:1 June 2011 8/31 RESTRICTED

ASSESSMENT SPECIFICATIONS TABLE (AST)COURSE : AS101 SOFT SKILLS

COURSE LEARNING OUTCOME (CLO)

1. portray positive internal and external personality traits during presentation and in both personal and professional life2. apply effective communication skills in various verbal and non-verbal forms of communication at workplace, in meetings and interviews.3. practise management skills by applying management techniques effectively in handling project given.4. enhance effective leadership skills in conducting a group project.5. demonstrate effective writing skills in producing proper types of reports, letters and curriculum vitae to be applied in future working

environment.6. apply professional work ethics consisting of protocol and ettiquette, accountability and integrity during group presentation, and write

reports individually based on materials given on environmental awareness and the aspect of safety and health to be applied in real lifesituation.

CONTEXTCONSTRUCT

(CLO)

ASSSESSMENT TASK

Test Quiz End-of-Chapter

Presentation ProjectPeer

assessment

1 2 3 4 5 6 L M H L M H

PERSONALITYDEVELOPMENT

Competency of good appearance andpersonal image

1

Physical well being

2

Intellectual skills and competencies

2

Resilience of emotion and self esteem

1

Positive values

1 2

Sexual aspects

1

Importance of religious / spiritual belief

1

Importance of unity in a multiracial society

1 1



CONTEXTCONSTRUCT

(CLO)

ASSSESSMENT TASK



assessment

1 2 3 4 5 6 L M H L M H

COMMUNICATIONSKILLS

Listening skills

21

Effective performance / presentation

1 1

Effective public speaking

1 1

Competent personality during interviews

2

Meetings

2

Consultation skills

1

MANAGEMENTSKILLS

Problem solving skills

1 1

2 3

Time management skills

11 1

Customer management skills

3

Event management skills

11 1

LEADERSHIPSKILLS

Activity planning skills

1 1 2

Coaching skills

1 2

Monitoring and evaluating skills

2

Culture of teamwork

3 1 3

Decision making skills

1 2



CONTEXTCONSTRUCT

(CLO)

ASSSESSMENT TASK



assessment

1 2 3 4 5 6 L M H L M H

WRITING SKILLS Writing

3

PROFESSIONALETHICS

Protocol and etiquette 2

Accountability 1 1

Integrity 1 1

Environmental awareness

1

Occupational health and safety

2

TOTAL 10 6 4 5 3 2 6 9 10 17

RATIO 5 3 2 5 3 2 RUBRIC RUBRIC RUBRIC RUBRIC

LEGEND :Difficulty level:L: Low 5 50% of the aspects can be answered correctly by more than 60% of the candidates.M: Medium 3 30% of the aspects can be answered correctly by more than 40% but less than 60% of the candidates.H: High 2 20% of the aspects can be answered correctly by less than 40% of the candidates.



REFERENCES

Alan Jenkins, Dave Unwin (1976) Writing Learning Outcomes for the Core

Curriculum, How to Write Learning Outcome, Oxford Brookes University &

Birkbeck College London

Bill Coplin. For New Graduates, 'soft skills' are the Secret Weapon in Job Hunt,

College of Arts and Sciences, Syracuse University, USA

Frank Trocki (2003) Soft-Skill Sets: Importance in the Workplace, College of the

Redwoods.

Goeran Nieragden. The Soft Skills of Business Home, Cologne University

Paul Benkeer, Wendy Newstetter, Wallace H. Integrating Soft Skills in a BME

Curriculum,. Coulter Dept. of Biomedical Engineering, Georgia Institute of

Technology and Emory University

Radin Umar RS (2006) Modul Pembangunan Kemahiran Insaniah (Soft Skills) Untuk

IPT Malaysia, UPM

Simon JA Simpson (2006) Developing Common Standards, The Measurement and

Recognition of Soft Skills, University of Surrey

The Hard Facts About Soft Skills, Graduate Management Admission Council, DePaul

University

Kemahiran Insaniah, Pusat Pembangunan Akademik, Universiti Putra Malaysia

Garis Panduan Latihan Industri Kementerian Pengajian Tinggi Malaysia

Modul Soft Skills Latihan Industri Politeknik Kementerian Pengajian Tinggi Malaysia



DISTRIBUTION OF STUDENT LEARNING TIME


CREDIT : 2

No. Activities CODE SLT

1 Lecture [ 1 hour(s) x 15 week(s) ] L 15

- Lecture hours [ √ ]

-AssessmentTask

(Theory Test/Quiz) [ √ ]

2 Self Learning: Theory I 7- Preparation before theory class viz. review/download lesson notes. [ √ ]- Preparation after theory class viz. additional references, discussion

group, discussion with lecturers. [ √ ]- Preparation for theory test. [ √ ]

3 Practical [ 2 hour(s) x 15 week(s) ] P 30

- Lab work [ ] Studio work [ ]

Critique-Skill/Practicaltest [ ] Workshop [ ] [ ]

- Field work [ ] Simulation [ ] Presentation [ √ ]

-PeerAssessment [ √ ] Outdoors [ ]

4 Self Learning: Practical I 15- Preparation before practical class/field work/survey viz. review notes,

checklist/labsheets and/or tools and equipment. [ √ ]- Preparation after practical class/field work/survey viz. additional

references, discussion session and report writing. [ √ ]

- Preparation before studio work presentation/critique. [ √ ]- Preparation for practical test. [ ]

5 Tutorial T 0

6Other AssessmentTask O 22

CapstoneProject (FinalProject) [ ] Portfolio [ ]

EssayQuestion [ ]

Presentation [ ] Self Assessment [ ] Discussion [ ]

ReflectiveJournal [ ] End-of-Chapter [ √ ] Project [ √ ]

Case Study [ ] e-Quiz [ ]

Industrial Visit [ ]

Total 89

L Lecture 15

P Practical 30I Self Learning 22

T Tutorial 0O Other Assessment Task 22

SLT (Student Learning Time) 89

Credit = SLT/40 2


Version: 041209_1.2_Effective:1 June 2011 13/31 RESTRICTED

TABLE OF LEARNING DOMAINS


No. Specific OutcomeCognitive Domain Psychomotor Domain Affective Domain

C1 C2 C3 C4 C5 C6 P1 P2 P3 P4 P5 A1 A2 A3 A4 A5


1.1 Demonstrate competency of good appearance and personal image1.1.1 List the characteristics of positive self image √1.1.2 Describe the physical appearance / positive self image √ √1.1.3 Explain the code of dress that is appropriate for certain situations √ √1.2 Understand and care for physical well being

1.2.1 Explain the importance of hygiene and health √ √1.2.2 Explain the measures of personal safety √ √1.3 Understand intellectual skills and competencies

1.3.1 Explain the importance of the culture of knowledge √ √1.3.2 Explain the creative and critical thinking √ √1.4 Build the resilience of emotion and self esteem

1.4.1 Explain the importance of managing emotions √ √

1.4.2 Clarify self interest / self esteem √ √ √

1.5 Implement positive values

1.5.1 List the elements of moral values √ √

1.5.2 Explain the importance of moral values √ √

1.6 Understand sexual aspects

1.6.1 Explain the sensitivity of the sex / gender sensitivity √ √

1.6.2 List the types of sexual harassment √ √

1.7 Understand the importance of religious / spiritual belief

1.7.1 Explain the importance of religion in life √ √

1.8 Understand the importance of unity in a multiracial society1.8.1 List the cultural diversity in the context of unity √ √

1.8.2 Explain the importance of respect for the differences in a multiracial society √ √


2.1 Develop listening skills2.1.1 Identify the barriers of communication and listening skills

a. Listen effectively √ √ √

b. Apply one-way and two-way communication √ √ √

c. Identify communication effectiveness √ √ √




C1 C2 C3 C4 C5 C6 P1 P2 P3 P4 P5 A1 A2 A3 A4 A52.1.2 Practise communication procedures

a. Apply method of oral communication, writing & graphics √ √

b. Communicate accurately, clearly & appropriately according to the situation √ √2.1.3 Deliver a complete and clear information

a. Make detailed notes orderly √

b. Differentiate accurately between opinion and fact according to the situation. √

2.2 Display effective performance / presentation

2.2.1 Execute a sound presentation √ √ √2.2.2 Use the latest technology √ √2.3 Practise effective public speaking

2.3.1 Deliver the speech well √ √ √

2.3.2 Draw the attention of listeners √ √

2.4 Demonstrate competent personality during interviews

2.4.1 List the needs for interview preparation √ √

2.4.2 Practise the techniques of answering questions √ √ √

2.5 Participate in meetings

2.5.1 Discuss and resolve issues jointly √ √

2.5.2 Contribute appropriate ideas and suggestions √ √

2.5.3 Write details of discussion √ √2.5.4 Participate actively in discussions √ √2.6 Practise consultation skills

2.6.1 Explain the consultation procedure √

2.6.2 Implement effective consultation √


3.1 Practise problem solving skills3.1.1 Identify issues and problems √ √3.1.2 Classify problems √ √3.1.3 Select alternative solutions √ √

3.2 Apply time management skills3.2.1 List the characteristics of time management √ √3.2.2 Identify priority tasks √ √3.2.3 Review the implementation of time management √3.3 Demonstrate customer management skills

3.3.1 Identify customer needs √ √

3.3.2 Provide the best service √ √ √




C1 C2 C3 C4 C5 C6 P1 P2 P3 P4 P5 A1 A2 A3 A4 A53.3.3 Establish good relations with customers √ √3.4 Practise event management skills

3.4.1 Explain the procedure of event management √3.4.2 Conduct the event well √ √3.4.3 Review the effectiveness of the event management √ √


4.1 Practise activity planning skills

4.1.1 Explain the procedures of activity planning √ √

4.1.2 Implement the plan effectively √4.2

Practise coaching skills4.2.1

Provide guidance to team √ √4.2.2

Provide encouragement and motivation √ √4.3

Practise monitoring and evaluating skills4.3.1 Explain the importance of monitoring activities √ √

4.3.2 Carry out monitoring activities √ √

4.3.3 Evaluate the execution of activities √ √

4.4Implement the culture of teamwork

4.4.1 Explain the concept of team building √ √

4.4.2 Practice teamwork culture √ √ √

4.4.3 Identify the obstacles in team building √ √

4.5 Practise decision making skills

4.5.1 Explain the procedure in decisions making √ √

4.5.2 Identify alternative solutions √ √

4.5.3 Make appropriate decisions √ √

5.0 WRITING SKILLS

5.1 Produce writing √

5.1.1 Prepare reports according to formats and standards √ √

5.1.2 Produce a working-paper √ √

5.1.3 Provide minutes of meetings √ √

5.1.4 Write formal letters √ √

5.1.5 Prepare a Curriculum Vitae √

6.0 PRACTISING PROFESSIONAL ETHICS

6.1 Understand protocol and etiquette



No.Specific Outcome

Cognitive Domain Psychomotor Domain Affective Domain

C1 C2 C3 C4 C5 C6 P1 P2 P3 P4 P5 A1 A2 A3 A4 A5

6.1.1 Explain the protocol for official/formal events √ √

6.1.2 Explain the etiquette for official/formal events √ √

6.2 Observe and practise accountability

6.2.1 Explain the concept of accountability √ √

6.2.2 Practise of accountability in the implementation of tasks √ √

6.3 Discern integrity

6.3.1 Explain the concept of integrity √ √ √

6.3.2 Practising a power abuse and corruption free work culture √ √

6.4 Understand the need for environmental awareness6.4.1

Explain the importance of caring for the environment, including Green Technology,sanitation, health (hygiene), energy saving and other related factors.

√ √

6.5 Practise occupational health and safety

6.5.1 List occupational health and safety regulations √

6.5.2 Explain the importance of occupational health and safety practices √ √ √

TOTAL 24 27 23 0 0 0 1 8 0 0 0 24 35 8 0

Legend

Cognitive Domain Psychomotor DomainAffectiveDomain

C1 Knowledge P1 Imitate A1 Receiving Phenomena

C2 Comprehensive P2 Manipulate A2 Responding to Phenomena

C3 Application P3 Precision A3 Valuing

C4 Analysis P4 Articulation A4 Organizing Values

C5 Synthesis P5 Naturalization A5 Internalizing Values

C6 Evaluation



MATRIX OF SPECIFIC OUTCOMES Vs CLO, GSA AND LEARNING DOMAINS

COURSE: AS101 SOFT SKILLS

COURSE LEARNING OUTCOME (CLO)

1. portray positive internal and external personality traits during presentation and in both personal and professional life2. apply effective communication skills in various verbal and non-verbal forms of communication at workplace, in meetings and interviews.3. practise management skills by applying management techniques effectively in handling project given.4. enhance effective leadership skills in conducting a group project.5. demonstrate effective writing skills in producing proper types of reports, letters and curriculum vitae to be applied in future working environment.6. apply professional work ethics consisting of protocol and ettiquette, accountability and integrity during group presentation, and write reports

individually based on materials given on environmental awareness and the aspect of safety and health to be applied in real life situation.

No Specific Outcome*Recommended

Teaching & LearningStrategy

CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5


1.1Demonstrate competency of good appearance andpersonal image

√

1.1.1 List the characteristics of positive selfimage

Ice breaker(Activity 1) √ √

1.1.2 Describe the physical appearance / positiveself image

√ √

1.1.3 Explain the code of dress that isappropriate for certain situations √ √

1.2 Understand and care for physical wellbeing

1.2.1 Explain the importance of hygiene andhealth

Ice breaker(Activity 1) √ √





CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5

1.2.2 Explain the measures of personal safety √ √ √

1.3 Understand intellectual skills andcompetencies

1.3.1Explain the importance of the culture ofknowledge

Lecture &brainstoming(Activity 2)

√ √

1.3.2 Explain the creative and critical thinking √ √

1.4

Build the resilience of emotion and selfesteem

1.4.1 Explain the importance of managingemotions

Lecture,presentation& role play(Activity 3)

√ √

1.4.2 Clarify self interest / self esteem √ √

1.5 Implement positive values1.5.1 List the elements of positive values Lecture,

brainstorming,discussion &presentation(Activity 4)

√ √ √

1.5.2

Explain the importance of ethical values

√ √ √

1.6 Understand and respect the sexual aspects

1.6.1 Explain the sensitivity of the sex / gendersensitivity

Lecture,brainstorming,discussion &presentation(Activity 4)

√ √

1.6.2

List the types of sexual harassment√ √

1.7 Understand the importance of religious /spiritual belief





CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5

1.7.1 Explain the importance of religion in life Lecture,presentation& role play(Activity 3)

√ √

1.8 Understand the importance of unity in amultiracial society

1.8.1 List the cultural diversity in the context ofunity

Lecture, role play,simulation &

demonstration(Activity 5)

√ √

1.8.2 Explain the importance of respect for thedifferences in multiracial society

√ √


2.1 Develop listening skills2.1.1 Identify the barriers of communication and

listening skillsa. Listen effectivelyb. Apply one-way and two-way

communication

c. Identify communication effectiveness

Lecture, role play,simulation &

demonstration(Activity 5)

√ √

2.1.2 Practise communication proceduresa. Apply method of oral communication,

writing & graphicsb. Communicate accurately, clearly and

appropriately according to the situation.

√ √





CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5

2.1.3 Deliver a complete and clear informationa. Make detailed notes orderlyb. Differentiate accurately between opinion

and fact according to the situation.

√ √

2.2 Display effective performance/ presentation2.2.1 Execute a sound presentation Lecture, Public

Speaking, Role Play,&Demonstration

(Activities 5, 6 & 7)

√ √

2.2.2 Use the latest technology √ √

2.3 Practise effective public speaking2.3.1 Deliver the speech well Public Speaking, Role

Play & Simulation(Activities 6 & 7)

√ √

2.3.2 Draw the attention of listeners√ √

2.4 Demonstrate competent personality duringinterviews

2.4.1 List the needs for interview preparation Role play, simulation,demonstration &public speaking(Activities 5 & 6)

√ √

2.4.2 Practise the techniques of answeringquestions

√ √

2.5 Participate in meetings2.5.1 Discuss and resolve issues jointly Simulation,

presentation, groupdiscussion & role play

(Activity 8)

√ √

2.5.2 Contribute appropriate ideas andsuggestions √ √

2.5.3 Write details of discussion Simulation,presentation, group

discussion & role play(Activity 8)

√ √

2.5.4Participate actively in discussions √ √





CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5

2.6 Practise consultation skills2.6.1 Explain the consultation procedure Simulation,

presentation, groupdiscussion & role play

(Activity 8)

√ √

2.6.2Implement effective consultation √ √


3.1Practise problem solving skills

3.1.1 Identify issues and problemsProject

(Activity 9)

√ √

3.1.2 Classify problems √ √

3.1.3 Select alternative solutions√ √

3.2 Apply time management skills3.2.1 List the characteristics of time management

Project(Activity 9)

√ √

3.2.2 Identify priority tasks √ √

3.2.3

Review the implementation of timemanagement

√

√

3.3 Demonstrate customer management skills3.3.1 Identify customer needs

Project(Activity 9)

√ √

3.3.2 Provide the best service √ √

3.3.3 Establish good relations with customers √ √

3.4 Practise event management skills3.4.1 Explain the procedure of event

managementProject

(Activity 9) √√





CLO GSA & LD

CL

O1

CL

O2

CL

O3

CL

O4

CL

O5

CL

O6

LD

1

LD

2

LD

3G

SA

4

LD

4G

SA

3

LD

5G

SA

1

LD

6G

SA

2

LD

7G

SA

6

LD

8G

SA

7

GS

A5

3.4.2 Conduct the event well √ √

3.4.3 Review the effectiveness of the eventmanagement

√

√


4.1 Practise activity planning skills

4.1.1

Explain the procedures of activity planningProject

(Activity 9)√ √

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4.1.2 Implement the plan effectively√ √

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4.2 Practise coaching skills

4.2.1 Provide guidance to teamProject

(Activity 9)

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4.2.2 Provide encouragement and motivation √ √√

4.3 Practise monitoring and evaluating skills4.3.1 Explain the importance of monitoring

activities

Project(Activity 9)

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4.3.2 Carry out monitoring activities√ √

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4.3.3

Evaluate the execution of activities√ √

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CLO GSA & LD

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4.4 Implement the culture of teamwork4.4.1 Explain the concept of team building

Project(Activity 9)

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4.4.2 Practise teamwork cultureProject

(Activity 9)

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4.4.3Identify the obstacles in team building √ √

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4.5 Practise decision making skills4.5.1 Explain the procedure in decisions making Project

(Activity 9) √ √

4.5.2 Identify alternative solutions √ √

4.5.3 Make appropriate decisions √ √

5.0 WRITING SKILLS5.1 Produce writing5.1.1 Prepare reports according to formats and

standards

Writing Workshop(Activities 10)

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5.1.2 Produce a working-paper √ √

5.1.3 Provide minutes of meetings √ √

5.1.4 Write formal letters √ √

5.1.5 Prepare a Curriculum Vitae √√

6.0 PRACTISE PROFESSIONAL ETHICS

6.1 Understand protocol and etiquette

6.1.1Explain the protocol for official/formalevents

Lecture(Activities 11)

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CLO GSA & LD

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6.1.2Explain the protocol for official/formalevents

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6.2Observe and practise accountability

6.2.1 Explain the concept of accountability Lecture, groupdiscussion &presentation(Activities 12)

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6.2.2

Practice of accountability in theimplementation of tasks

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6.3 Discern integrity

6.3.1 Explain the concept of integrityLecture, groupdiscussion &presentation(Activities 12)

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6.3.2Practise a power abuse and corruption freework culture

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6.4Understand the need for environmentalawareness

6.4.1 Explain the importance of caring for theenvironment, including Green Technology,sanitation, health (hygiene), energy savingand other related factors.

Industrial Visit/Industrial Talk (Activity

13)

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CLO GSA & LD

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6.5 Practise occupational health and safety

6.5.1 List occupational health and safetyregulations Lecture/ Talk

(Activity 14)

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6.5.2 Explain the importance of occupationalhealth and safety practices

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Note:*Lecturers may use other teaching & learning strategies in order to achieve the learning outcomes.

Generic Student Attributes (GSA) Learning Domain (LD)GSA 1 Communications Skills LD 1 KnowledgeGSA 2 Critical Thinking and Problem Solving Skills LD 2 Technical SkillsGSA 3 Teamwork Skills LD 3 Professionalism & EthicsGSA 4 Moral & Professional Ethics LD 4 Social SkillsGSA 5 Leadership Skills LD 5 Communication SkillsGSA 6 Information Management Skills and Continuous Learning LD 6 Critical ThinkingGSA 7 Entrepreneurship Skills LD 7 Life Long Learning

LD 8 Entrepreneurial Skills



ACTIVITIES*Recommended Activities

Activity 1:

Ice Breaker

Setting conductors, rocket @ recognize the presentation and use the colour card Karaoke Conclusion: incorporate appearance, image and self-esteem Grouping

Activity 2:

Lectures and brainstorming

Write names vertically Interpret each alphabet in the name with positive meaning and value. Each participant carries out a presentation Other participants ask questions, and facilitators use various approaches e.g provocation, ‘bombing’ etc. to answer the

questions Conclusion: the value, the element of self-esteem, identity, presence of meaning

Activity 3:

Lectures, presentations and role play

Each participant selects a/one word. All words will be put together to form meaningful verse/stanza. Next, giving titles. Participants choose a melody and sing together



Interpretation of sound

Participants are given a particular sound to listen. All participants are asked to think, appreciate and interpret the sound above. Participants will tell what they think of the sound above. Facilitator guides more participants to give their opinions – so as to encourage a thorough interpretation of the sound.

Conclusion:

Creative thinking, critical

Activity 4:

Lectures, brainstorming, discussions and presentations

Participants are asked to choose an animal that astonishes them. Draw and list down the special features. All drawings will be pasted on participants’ chests. Participant is required to interact with each other and find as many members with similarities in his/her group. Next each group is asked to discuss and decide where they will be placed on an island. Groups are to discuss on how the animals are going to live together in harmony. All groups will present their work. Facilitators will 'process' the activities.

Conclusion:

Values, moral diversity of culture and religion, including the importance of religious life.



Activity 5:

Lectures, role play, simulations and demonstrations

Each group forms a circle and gets a pair who is standing opposite to each other. A participant from each pair will look at the graphics shown by the facilitators and need to examine/scrutinize and

remember the features of the figure. Students will return to their groups and give oral instructions simultaneously to the pair. Their partners will draw the figure based on verbal instructions given without asking questions within the allocated time. Facilitator shows the actual figures to all groups in order for them to make comparisons. Facilitators ask for comments / feedback from students about the activities carried out.

Conclusion:

Verbal and non-verbal communication Factors of effective communication; delivery and receipt of information, interruption, language, media, distance, strategy

and timing, reliability and terminology. Each student is given a topic for public speaking.

Activity 6:

Lectures, public speaking and role play

Each student will deliver a speech/give a public speaking for 4 minutes. Number of participants is 20, including the upcoming weeks. For Activity 6, a student will be selected to be the master of ceremony (MC). Once finished, the facilitator will explain the method of interview.



Activity 7:

Lectures, public speaking, simulation and role play

Each student will deliver a speech/ make public speaking for four minutes Number of participants is 20. Upon completion, get feedback from students about public speaking. Make conclusions about an effective and professional public speaking Create demonstration interviews by providing external Interviewers. Facilitator will choose suitable students based on his observation and judgment in previous activities. Conclusion

Activity 8:

Lectures, simulations, presentations, group discussions and role play

Conduct a meeting on the same issue for each group, seek justification of their decision. Each group will present the results of the meeting. Each group is asked to find a time to discuss the overall results. Group is asked to defend their decisions as possible. Provocation will be carried out by the facilitator. Facilitators will lead the way in order to come to a consensus in the event of any disagreement. Get feedback from students about these activities

Conclusion

Meetings and negotiation / effective consultation.



Activity 9:

Project:

Is continuously conducted outdoors. Duration – the whole day. A combination of lectures, briefings, Treasure Hunt, ‘adventurous mind’, check points, special assignments and leisure

activities, Together with the implementation of the Leadership Skills.

Activity 10:

Writing Workshop

Facilitator provides information related to the writing method and format of work reports, working papers, minutes ofmeetings, letters and official 'curriculum vitae. "

Students are required to prepare a report and working papers Students are given guidance in preparing the minutes of the meeting and 'Curriculum Vitae'

Activity 11:

Lecture



Activity 12:

Lectures, group discussions and presentations

Each group is given a task that requires all members to obtain information on an issue e.g the price of expensive food inthe canteen and a different location within the time specified.

Tell students that they need to complete the task in groups and will be monitored by a facilitator. Each group will present these tasks. Facilitator to create competition between groups. Get feedback and make conclusions about accountability and integrity.

Activity 13:

Industrial visits or Industry Talk

Speakers from industry @ interactions such as dialogues, question-answer session, Industry talk about environmentalawareness including Green Technology, sanitation, health (hygiene), and related energy savings

Visit to the industrial site.

Activity 14:

Lectures / Talks

External speakers from DOSH describes the safety and health

as101 soft skills

Documents

official formal events observe

as101 soft skills

ofchapter peer assessment

external personality traits

recommended teaching

practical class field work survey

motivation practise monitoring

portray positive internal