Re-starting EAD supply on EMPWhat it means for CPs

Ethernet on EMP

Disclaimer

The information contained within these slides is for information purposes only and represents no commitment and is not intended to be an offer in whole or part. Any developments carried out by CPs based on this information are entirely at the CPs’ own risk.

It should be noted that the proposals for the products outlined in this slide-pack represent Openreach’s current view at the time of publication. These proposals may change through further development and feedback. All timescales are target estimates only.

These statements involve risks and uncertainties, actual outcomes may differ materially from those expressed or implied by these forward-looking statements, which may include, without limitation, changes in market conditions; supplier arrangements; future regulatory actions and conditions.

Confidentiality StatementThe information contained in these slides is confidential and must not be used, disclosed or modified without express permission in writing from British Telecommunications plc British Telecommunications plcRegistered office: 81 Newgate Street London EC1A 7AJRegistered in England no. 1800000 © British Telecommunications plc 2014

What is this all about?

Openreach plans to move our EAD provision service to our Equivalence Management Platform (EMP) over the next couple of years. We feel this will have both proven and expected benefits to CPs and Openreach. Due to the difficulties experienced in our previous attempt, we are taking additional measures to ensure a successful transition in partnership with our customers. This pack focuses on EAD on EMP.

This pack focuses and explains how we are going about this and the steps that we will be taking to help you decide when you feel able to make the transition from legacy to EMP. It answers the following points:

► Why move onto EMP?

► What have we put in place to protect early orders?

► What you need to know to think about consuming Ethernet on EMP

► What is the future of Ethernet on EMP, and what else is in store to help CPs build their own investment case?

Contents Page

Page

Why move onto EMP?

► EMP Benefits – The benefits of consuming EMP compared to Legacy 7

What have we put in place to protect early orders?

► Protecting Early Orders – What extra protection you will get to ensure your early orders are managed successfully during initial transition

10

► EMP Improvements – What we have been doing to address the weaknesses in our previous EMP solution 11

► POM and MUE Summary – Summary of Proactive Order Management and Managing Unexpected Events 14

► Controlling Risk During Adoption – How we propose to approach CP adoption in a controlled way 16

What you need to know to think about consuming Ethernet on EMP

► Generic KCI/message differences between legacy and EMP - Improvements to KCIs that exist in EMP compared to Legacy

19

► Customer Establishment Journey – What the Customer Establishment process will be for CPs to prepare to place orders 20

► Contacts Points for CPs Requiring Assistance – Who you go to if you need help 21

What is the future of Ethernet on EMP, and what else is in store to help me build the case?

► EMP Customer Journey - what our customers will experience from the EMP journey within the next 2-3 years 23

► EMP Implementation Roadmap – What we intending to develop to focus on our customer Journey and when 24

Glossary 26

Why move onto EMP?

Ethernet on EMPEMP - Key ImprovementsHow will Ethernet on EMP deliver better performance and Customer Experience?

Consuming Ethernet on EMP means key things that are mutually beneficial:

It gives Openreach greater ability to control our supply process and operational resources. This assists in making things more certain when it comes to hitting delivery targets;

EMP has already delivered a better way of improving cost certainty to CPs by simplifying the way Excess Construction work is charged;

It reduces the likelihood of cancelled orders by giving more capability to discover up-front information about the potential complexity of an order before it’s placed. This saves both CPs and Openreach wasted time.

The stronger work flow control allows Openreach to drive out latency in their delivery process and increase overall speed of delivery; It ensures the work-stack is active, driving up fluidity and resources working on effective orders;

EMP allows for the automation of routine tasks and information exchange between different systems making order processing more efficient and quicker;

It allows us to standardise and automate our communications with CPs so that the information is correct and compliantly formatted, making those comms more efficient and useful;

It allows CPs to build more efficient automated systems to interact with Openreach for the growing volumes of orders being placed for Ethernet;

It allows CPs to better integrate the information we provide into their own CRM and order management systems;

It allows us to better direct and differentiate orders based on the reality of Openreach’s network and better set customer expectations for delivery times according to the differing challenges we’ll face to plan and install the circuit based on its bespoke characteristics.

Ethernet on EMPEMP Benefits – What is different to Legacy and why its better How will Ethernet on EMP deliver better performance and Customer Experience?

1 Creation of Proactive Order Management (POM) team and tools drives down dwell and improves efficiency and customer experience

EMP Job control and fluidity control replaced by single more efficient single

site, CP agnostic POM team New POM dashboard brings at-risk tasks to the POM team’s attention –

no need to trawl queues POM team can resolve directly with task owner – no need to have

separate fluidity team

Legacy:• Job controllers manually inspect jobs on Cosmoss on a

daily basis to see if task failure has occurred. They pass to fluidity controllers to resolve with task owners

2 Automated, structured KCIs are clearer, more reliable and less manually intensive. CPs can access notes directly which improves experience and reduces escalations.

Legacy:• Legacy KCIs triggered manually on ECO-x which in turn

sends update to CP. • Task owners update notes when they encounter issues

are issued to CPs via a Clarity note only if the task owner uses the correct template and copies it so a screen scrape robot can read it. Job Controllers aren’t prompted to read updates (Process dwell)

EMP Automatic milestone triggers – system generated no human intervention Delay updates automatically notified to CP as soon as delay tasks are

introduced allows CPs to question delays before they impact the contractual delivery date.

CP can directly access job notes – no need to call in. (Note – planned development in Jan 16 to allow CPs to write to our notes – this will allow auditable 2-way communications)

3 New Differentiated Order Journey & stronger workflow control will provide better date certainty and improved fluidity

Legacy:• Standard 30 working day lead times and use of multiple

date management consents confuses customers and leaves them feeling unsure of actual delivery date

• TRR&T activity undertaken pre-contract point (KCI 3) – extends the time it takes to issue formal quote.

EMP EMP aims to deliver an order as soon as possible by allocating activities

as soon as they become active and completed in the planned duration. New process provides more realistic lead time sooner in the journey –

based on progressive certainty of job complexity*Trialling capabilities on legacy and building onto EMP for Nov 15.

4 Automatic order validation ensures Openreach deal with clean orders with out the need for manual validation or double-keying

Legacy:

• Orders are submitted on the Eco-X system, validated by the order entry team and keyed into COSMOSS. This process can take multiple days depending on order quality.

EMP Automated validation of order at point of entry, no need to manually

validate Auto population of workflow – order enters our work stack without

double keying Address matching at order entry reduces location uncertainty and need to

double-check. Improved order validation process allows quicker contract point and build

efficiencies by ensuring key data is available up-front

More efficient management and monitoring of circuits through build.

Better communication of circuit build progress

Less movement of the contractual delivery date

More efficient order entry and validation

Ethernet on EMP

What benefits are on the EMP development roadmap?Our future plans for developing EMP include some compelling benefits, planned only for circuits ordered over EMP:

Future Benefits More detailView Openreach network to determine if site is already served with fibre

Using a new Infrastructure Discovery tool, CPs will be able to make more informed judgements pre-order regarding indicative cost and lead time to reduce cancellation risk and wasted time and in the future this will be used as part of the address selection.

Ability to initiate and respond to requests for information using B2B

We expect to make available machine to machine capability to generate questions and responses to questions into Openreach about orders so that such requests can be captured/prioritised and answered in an auditable and efficient way, without having to pick up the phone or send an email to a job control queue.

Accurate address information We are improving the data quality of address points used in our network to make sure they are effective and minimise risk of delay trying to understand the correct location for circuit end points.

Delivery dates that are more stable

We are improving our workflow so that we provide progressive certainty of the circuit delivery date and at the same time keep customers better informed about our progress to key delivery milestones.

Ability to see order progress in real time

We expect to provide a project plan view of the tasks that are needed to complete your circuit and to have this updated as tasks progress so that you can access it over a B2B or portal view whenever you need to see the latest event plan for your circuit.

Platform of choice for future Ethernet product development

EAD 10Gb and new, smaller form factor hardware variants will only be available on orders placed over EMP. In the future, order journey developments such as appointment books and customer self-appointing will similarly only be possible on orders placed over EMP.

and there’s more benefits

on EMP...

Fully supported IT platform Immediate and direct updates to customer from fully

informed agents who have all order data available to them on screen

A platform that supports strategic production management to ensure resource gets to where the orders are.

Only the EMP platform fully supports the full EAD bandwidth and feature portfolio including Extended Reach and Sync-E.

EAD10G and availability of new hardware variants will only be available over the EMP platform.

EMP Benefits – What is different to Legacy and why its better

What have we put in place to protect early orders?

Ethernet on EMPProtecting Early Orders

Extra protection proposed in the transition phase

Ethernet on EMP Team

Enhanced Application Support Group

ModelOffice

Proactive Order Management

Customer Establishment

Team

YourOrder

You

Customer Establishment Team: Your main point of contact during your trials and accept into service phases of your platform migration programme. An important part of Ethernet on EMP with access to escalation process and key, expert resource.

Proactive Order Management: new and improved EMP operational team and process including proactive management of jeopardy; your single point of contact for day to day order questions and issues.

Model Office: expert solution team to support detailed issues arising during transition

Enhanced ASG: project managed enhancement to application support to allow prioritised assistance

EE Programme Team: flexible resource with access to Openreach business to help escalate and resolve ad hoc issues in order progress

Ethernet on EMPEMP Improvements - Summary

Improvement Area What’s better on EMP Now?

EMP System Improvements

In collaboration with Industry, a number of key areas were identified termed “Critical Success Factors” that were seen as key to making EMP work both for CPs and for Openreach. Following areas have been improved:

• Jeopardy Management• Introduction of Proactive Order Management

• KCI functionality• CP and Internal MIS • Deemed Consent

Enhanced Support for Operations

Some key things will be in place to make the experience for Ops people better:• System fixes of some key Operational issues that previously prevented correct order management• Better engagement and training, including Ops hands-on experience using the system• Model Office actively involved in best practice, practically how the system gets used and available to

troubleshoot real-time issues. The use of Gold Users to help on-boarding of Ops staff.• Tighter criteria for go/no-go decisions and tighter control as we start to scale volumes• The use of test orders to be run through the system to test Ops ability to deal with real life order scenarios.

More Support for CPs

CPs will benefit from the enhanced platform, including Proactive Order Management which will aim to correct issues with orders before the issue impacts the end-date of the order. There are also some other key things:• Enhanced level of Customer Establishment – tighter working with CPs to work through the Establishment

process, including any troubleshooting needed• Industry focus has been through bi-laterals, workshops and forums.

Thorough Systems Testing

On top of the regular EMP testing capability, a number of additional testing strands have been included:Model Office testing – ensuring the journey works end-to-end and informing best practice operationally “Base-lining” – running through internally (Ops) and with CPs some deliberately hard scenarios and what the

response would be to this both Operationally and in terms of the IT solution. Live Test Orders: we will put through orders on the Live platform to demonstrate and boost confidence in the

actual order journey. There is an opportunity to use the test environments (Mars and Bacchus) with Gold Users from operations to

further test the solution, ahead of a CP placing any real orders over the platform.

A significant number of improvements have been made across the board from the first iteration of EMP in 2012 – not only in terms of system fixes but also how we’re approaching everything around the system.

Ethernet on EMPEMP Improvements – What we have delivered so far 14/15

R2400 (Nov 13)

• EST Re-start• Managing

Unexpected Events

• Jeopardy Mgt• Date &

Milestone Mgt• Service

Usability

R2450 (Jan 14)

• EST Re-start• Date &

Milestone Mgt• Systems

Usability & Flexibility

• MIS enhancements

• Product• Sync-E modify

& T2R uplift

R2500 (Mar 14)

• EST Re-start• KCI

Development• Address

Matching Enhancements

R2550 (May 14)

• EST Re-start• WFMT out of

office hours for project progression

• Deemed Consent delay parameter amendment

R2600 (Jul 14)

• EST Re-start• KCI

improvements relating to traffic mgt issues and changes

• MIS enhancements for order status

• Address Matching (INS to NAD)*

R2650 (Sep 14)

• Ethernet on EMP

• Infrastructure Discovery – tactical

• Infrastructure Discovery Data

• Product• Sync Modify

improvements

R2700 (Nov 14)

• Ethernet on EMP

• Fixed Rate ECC’s

• Infrastructure Discovery Phase 1**

• Infrastructure Discovery Data

• Differentiated Planning Lead Times

R2750 (Jan 15)

• Ethernet on EMP

• Appointing KCI’s

• MIS enhancements

• CDD calculation for DoJ

R2800 (Mar 15)

• Ethernet on EMP

• Managing Unexpected Events

• Modify LLF Settings

• Address Matching Improvements

Rele

ase

Cont

ent

Easier to do

business with

Easier to do

business with

MoreDeliveryCertainty

Get us a stable L2C Platform Ethernet on EMP

MoreDeliveryCertainty

OperationalImprovement

OperationalImprovement

OperationalImprovements

OperationalImprovemes

Ethernet on EMPEMP Improvements - Operational Organisation

Operational Organisation on EMPOur Operational Organisation is undergoing a transition that is being managed alongside Ethernet on EMP. For EMP, we have a solid, practical approach that will allow us to begin the longer transition in moving the workforce from Legacy to Ethernet on EMP:

We are starting with a mix of experienced, trained Gold Users in conjunction with a number of “Newbie EMP users” that will help us demonstrate to ourselves that our training works. These Operational teams will be supported by our Model Office team.

We will be keeping the same structure that exists today, with one delta: the introduction of the Proactive Order Management Team, who will handle Proactive Order progression, Order Jeopardy management and First point escalations.

Human InvolvementOne of the learning points from the EMP issues is a new understanding of the balance between the level of automation and human intervention required for more complex orders.

This key change recognises the requirement for increased human involvement in ethernet orders, and re-enforcement of the EMP IT system and operating model with additional E2E operational functions and people involved in the following areas:

Proactive Order Management supported by the system capabilities and order dashboard covering

Task-based Jeopardy Management (task accountability maintained), queue-based Jeopardy Management

Improved operational date management capabilities via in-life delay management to enable focus on fluid orders with accurate dates

Proactive Order management team introduced for Ethernet on EMP to enable an enhanced type of job control focused correcting issues with orders before the issue impacts the end-date of the order.

Ethernet on EMPPOM and MUE Summary – Proactive Order Management

What is the POM?

The Proactive Order Management will aim to correct issues with orders before the issue impacts the end-date of the order.

Benefits of the POM approachFor the Customer:• Reduced hand-offs and consolidated customer contact.• Automation of delays (OR and DCD) and KCIs means more

proactive and regular / improved information flow (therefore less CP queries).

• In-life date management keeps CCDs and delivery timescales up-to-date.

For the Openreach Operational Teams:• Increased automation allows for more proactive

management of difficult orders.• Reduces the need for the creation / management of so

many manual activities.• Removes ambiguity of whether orders are genuinely fluid.• Better sight of final CCDs allows prioritisation of work and

responsiveness to POM escalations.

Ethernet on EMPPOM and MUE Summary – Managing Unexpected Events

The Managing Unexpected Event process only applies to the Ethernet order deliveries where an “unexpected event” is attributable to Openreach which will impact our ability to deliver the promised date.

Below describes the process a Field Operative (FO) will follow if and when an unexpected event has occurred:

• If a field operative discovers an issue that prevents the assigned task completion when previous Project tasks have been completed and closed, this is classified as an Unexpected Event (UE).

• Field operatives have set procedures to deal with many UEs on the day and they should follow these as BAU.• Once all the "on the day" recovery options have been exhausted, the FO contacts a nominated WFMT contact

and relays all relevant information. • The WFMT nominated expert will then initiate appropriate recovery actions based on a defined set of recovery

process templates comprising:• Initiating recovery activities against one or more of the recovery process templates.• Liaising as appropriate where “triage” analysis/decisions/coordination may be required with other

nominated experts.• Raising an OR delay direct to CP and also notify the POM with all available data using the unplanned task

process.• Once the recovery activities are complete the delay will be removed from the order and the POM will contact the

customer to best manage the order to conclusion.

We will look to provide communication updates to enable:• What the unexpected event is• What the resolution path is • When the next update can be expected.

MUE Process

Ethernet on EMP

Openreach will implement the following approach:

CP adoption will be managed by Customer Establishment

CPs can establish on EMP and consume via B2B and/or Openreach Portal

Customer Establishment will agree order volumes with CPs to align with Openreach’s operational supply

capability

CPs will be encouraged to increase order volumes in phases

CPs will have the opportunity to migrate some of their assets from Legacy to the EMP Stack, e.g. for Modify scenarios

To balance the demand and supply during the early phases of CP adoption, we will implement a controlled approach to order volumes.

Controlling Risk During Adoption

Ethernet on EMPControlling Risk During Adoption

The following are available to CPs who choose to adopt at this stage in our programme:

Enhanced Service wrap (refer slide 10) to make sure your orders get delivered, even if our order system has a glitch

Customers at this stage can experience EMP functional enhancements before they are available in the live platform through use of the Customer Verification Facility (CVF)

The Customer Establishment team will support and assist customers to incorporate the functional changes into their operations

Customers adopting EMP now can order the full Ethernet Access Direct product range including Standard and Local Access, Extended Reach and Resilient circuits.

By adopting now, you can be at the forefront of witnessing/experiencing the EMP functional improvements giving you first mover advantage on the improving customer service experience that a standardised circuit delivery workflow tool provides.

What you need to know to think about consuming Ethernet on EMP?

Ethernet on EMPGeneric KCI/message difference between Legacy and EMP

There are a number of improvements to KCIs that exist in EMP compared to Legacy. A summary of these is in the table below and more detail in the following slides.

KCI (EMP) On EMP KCI (Legacy) On Legacy

KCI1• System generated on order placement and data is validated (fields

populated)• Send within 3 hours of order

KCI1• Manually generated once the order has been

manually validated• End of next working day

KCI1.1• Includes: Category, Indicative ECCs, Day N (planning complete).• Planner select category as part of PNR and ECC costs. Also enters

working days for Planning completion• Target by working Day 6

KCI 2

• Includes: Category, ECCs, Stats Based Completion Date.

• Planner selects category as part of PNR and ECCs costs, Category

• Target by working Day 8*

KCI1.2, KCI2

• Complete Design and Job packs prepared, Calculate working days to deliver based on tasks RBDs

• Target by working Day 14 – System generated to calculate working days to deliver, category and Final ECC

• KCI1.2: Category, Final ECC, Days to delivery (ECD) • OR KCI1.2 Exception: Estimated date to complete planning and reason• Additional KCI 2.0 sent to inform CPs when a date of delivery is planned.

Planned date of delivery, List of key build tasks, ECC Approved (Order commit), Indicative F&T date

KCI 3

• Complete Design and Job packs prepared• Calculate working days to deliver based on

tasks RBDs• Target by working Day 14* - Manually

generated to calculate working days to deliver• KCI3: Set CDD

* Milestone delivery dates under review in DoJ

Task Progress Messages

• Real-time KCI messages automatically available as the state of individual tasks on an event plan progress and are completed with no order manager intervention required. Also includes delay messages.

KCI 4.1

/4.2 / 5 / 6

• Manually generated milestones based on manual triggers to the job controller by the task owner at key points in the build process.

KCI 3

• As order progresses and build tasks complete systems notifications are sent. Delays will be send by Job Control and associated ad-hoc (600) note for detail of delay. F&T Appointment request on closure of P3

• F&T Test appointment completed as part of task closure. • Confirmation that service is working and installed following

commissioning

KCI 7

• Clarity notes are manually copied by Job Control for notes made in JobFlow that can be exposed to CPs

• Completion of the F&T appointment• Confirmation that service is working and

installed following commissioning

Ethernet on EMPCustomer Establishment Journey - Summary

Each CP will need to take part in Openreach’s Customer Establishment process and either prepare to place orders and manage messaging via a web browser portal, or they can build a business-to-business interface / API (Application Programme Interface)

Below is a summary of what our CPs will expect when taking part in the Customer Establishment process

Testing

Commercials

Preliminary Contact

Documentation

Registration Systems & Connectivity

Launch

Credit Vetting &Payment

of Securities

Contracts

System Builds

Connectivity

Testing

LiveOrders and Faults

Sign-off for Launch CriteriaProduct(s)

Gate 1

Gate 2

Gate 3

Gate 4

When we first contact CP we will send them specific establishment documents based on their product requirements

Openreach progresses a credit check based upon the product forecast supplied by the CP

Openreach will then provide a demo of the relevant product on a CVF test platform based on a CPs system builds.

Once CPs are comfortable with raising test orders Openreach will then provide Live connectivity to the Portal or B2B environment.

Customer’s already consuming EAD through the Legacy system, only need to commence establishment from Gate 2 (Systems and Connectivity)

Ethernet on EMP

The Openreach Customer Establishment team will be your point of contact if you want to adopt EAD via EMP:

customer.establishment@openreach.co.uk

CVF testing Product education Regular checkpoint calls with CP to ensure progress

Assets transition from legacy to EMP stack

Proactive Order Management team: estbb@openreach.co.uk 0800 077 8284 (EMP only number)

Order Jeopardy management Order progressionFirst point escalations

If there is a matter that is not dealt with to your satisfaction during this phase of the programme, the Ethernet on EMP Programme team is at your service to help if we can and the customer establishment team will provide the relevant contact as needed.

Contact Points for CPs Requiring Assistance

What is the future of Ethernet on EMP, and what else is in store to help me build the case?

Ethernet on EMPEMP Customer Journey

Q3 1415 Q4 1415 Q1 1516 Q2 1516 Q3 1516 Q4 1516 H1 1617 H2 1617OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR Q1 Q2 Q3 Q4

What do our customers experience and what can they do with our service?

Showing we can deal with higher volumes before main migration

Making sure EMP benefits from Legacy DOJ trial learning

How Openreach is proving we have fixed EMP with early adopter customers

Q4 onwardsMass migration of orders from legacy to strategic

R2800 R2850 R2900 R2950 R3000 R3050 R3100

Work with Openreach to ensure EMP meets expectations

I am gaining confidence in the platform and seeing performance stabilised. I have growing confidence to consume

I am even more confident in the performance of EMP, and now find EAD on EMP a more commercially/operationally attractive product. I’ve got confidence to consume at volume

Showing that EMP supply works and is stable

Develop B2B capability, or training for portal use

Training and integration with their teams

Before I order, I can see if Openreach has fibre in place, or where the nearest node is, and whether I will incur Excess

Construction Charges

I can order EAD 10Gb

On-going development of the EMP capability through our normal Release Programme

I can place EAD Extended Reach orders on EMP at low vols through the portal

I can place EAD Standard Reach via portal

I can place EAD orders on EMP at low vols through the portal or B2B

I am able to place EAD orders on EMP at high vols through the portal or B2B

Prove their own B2B’s volume capability and Ops capability to scale

What early adopter customers need to be doing to get ready

Migrate all New Provides onto Strategic Ethernet (Portal or B2B)

I get the enhanced order protection of

Proactive Order Management

backed up by a model office

support team for rapid issue resolution I can handle orders even

if I am a re-seller

I am able to build automated systems that help me efficiently handle Openreach updates

I can make my own appointments through CP Self-Appointing

I can share information more easily with Openreach – photos, documents to help order success

I can communicate electronically with Openreach

Consume EAD2 additional capabilities

I can start integratingmy supply chain

Future Ethernetdevelopments - Provisional

As Openreach plans to move the EAD provision service to the EMP platform, we have highlighted below what our customers will experience from the EMP journey within the next 2-3 years. The next slide after this shows what functionality we intend to deploy to deliver these experiences and when these will occur.

Ethernet on EMPEMP Implementation Road Map – Current Outlook April 2015

Capa

bilit

y D

eplo

ymen

t

R2850 R2900 R2950 R3000 R3050 R3100

Q4 1415 Q1 1516 Q2 1516 Q3 1516 Q4 1516 H1 1617MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR Q1 Q2

• Infrastructure Discovery Ph2 (Portal)

• Additional categories on WFMT (DoJ)

• LAD & MPA Updates to ODS

• INS Filter – Address Matching

• Delay Clause Improvements

• 2nd Vendor• New Street Access

• Infrastructure Discovery Ph2 (B2B)

• CP Order Channel Mgt

• 10Gb EAD (Adva 1x10G) – New Provide

• 2nd Vendor

• Common KCI Structure & Milestones

• 10Gb EAD (Adva 1x10G) - Modify

• Operational Alignment Improvements

• 2nd Vendor

• DOJ Deltas from legacy trial

• KCI Event Plan• Alignment of

Clarity Notes on EMP

• Provision of MIS Data feeds

• 2nd Vendor

• 2 Way KCI’s• Event Planner• 2nd Vendor

• CP Self-Appointing• Chassis only

Orders• Holding Bay• Adva 8x1Gb

• CP Self-Appointing • Knowledge Store• Holding Bay• SBS• Ethernet Single

Visit• 2nd Vendor 10Gb

(8x1Gb)

FY1617

Committed Firm Roadmap level at present

Proving we can operate at higher volumes

Idea

l EM

P lo

adin

g

Lights on

Carefully-controlled and gated ramp-up to prepare formass adoption

Mass Adoption

DO

J

DOJ trial on legacy will be in-flight until August

Early Learning : what do we need to transfer to EMP?

Tactical EMP mods for DOJ

EMP Experience “as-is” with no DOJ EMP Experience DOJ –aligned temporarily until R3000 Nov 15 EMP aligned prior to mass adoption

DOJ benefits across legacy during adoption of EMP

CP P

lan

B2B start ramping

Portal & B2B CPs

Orders from small CPs using the Openreach Portal

Test Orders and low volumes from Large B2B CPs

DOJ alignment window

Glossary

Ethernet on EMPGlossary

Term Definition

Business to Business Used to describe systems interconnection and interfacing requirements between our systems and a CPs order and fault systems.

Communication Provider A CP is an entity that provides services to other entities

COSMOSS A tool used on Legacy for Openreach to manage orders the system

Customer Committed Date Also known as Committed Delivery Date). The agreed date when an access order will be activated or installed

Customer Establishment Team of managers to support you during your trials and accept into service phases of your platform migration programme.

Deemed Consent Permitted ability to extend the lead time of an order in the event a delay is introduced by our customers or third party.

Eco-X A CP will use the Eco-X system to place orders on the Legacy stack

Equivalence Management Platform The strategic system designed to handle the majority of transactions for Equivalence of Inputs products

Ethernet on EMP A programme delivering the Ethernet improvements

Excess Construction Charges Additional charges to normal connection charges, where extra infrastructure is provided to give new or extended service at a customer's site. This has now been changed to a single and simple flat rate charge to reduce confusion

Infrastructure Discovery A tool that is being delivered that allows customers to view Openreach’s network, determine whether a customer site is already served with fibre, or where the nearest fibre node is

Jeopardy Management Dashboard A tool used by the Proactive Order Management team to manage orders in advance to reduce chance of failure

Keeping Customers Informed (KCI) A type of message that updates communications providers on the status of orders that we have accepted and trouble reports that we submit

Management Information System (MIS) A collection of Ethernet measures available in the Openreach Portal to allow CPs to track key performance measures

Model Office Team to support detailed issues arising during transition

Proactive Order Management Team A new team role now working in EMP to correct issues with orders before the issue impacts the end-date of the order

Work Flow Management Tool (WFMT) A tool used on EMP by Openreach to manage orders through the system