rci quality program

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Ivaylo GueorguievProgram Manager

European Software Institute - Center Bulgaria/eastern Europe

RCI Quality Program


Challenge ApproachLow degree of Process Improvement (PI) benefits awareness on national and regional level .

ESI BG/RCI developed cluster type of projects performed by multiple stakeholders as public-private partnership initiatives known as ICT Competitiveness Pyramid.

Most companies in the SEE region are small or medium sized and can not easily allocate expert resources for PI.

Providing measurable roadmap to multiple-model PI implementation through IT Mark (ESI) service. IT Mark includes assessment based on CMMI, ISO 27001 and Business Management.

Small and Medium Enterprises (SMEs) are not able to allocate financial resources and initiate comprehensive PI programs.

Co-funding from business support programs for increased competitiveness of SMEs clusters, step by step approach to ensure intermediate business benefits and stronger commitment from the sponsors (USAID/RCI, USAID/CEED, GTZ, EBRD/BAS, WB…).

Fragmented region with limited PI implementation experience, lower visibility of the ICT/SW industry brand and capacity

By implementing the ICT competitiveness pyramid, even the smallest SMEs receive an opportunity to collaborate, participate and benefit from the regional brand (SEE IT).

Challenges to SMEs for implementation of Challenges to SMEs for implementation of ICT Standards and models ICT Standards and models

•ICT Competitiveness Pyramid model is designed by ESI Center Bulgaria/Eastern Europe with the support of USAID/RCI project


PROCESSES Perspective

The competitiveness is BASED on good processes

“The quality of a product is largely determined by the quality of the process that is used to develop and maintain it.”

Based on TQM principles as taught by Shewhart, Juran, Deming and Humphrey.

PROCESS

Heroiceffort

Maturesoftwarebusiness

TYPICAL!Unprecedented

systemPR

OD

UC

T

Bad Good

Good


Business

Typical custom

er

Micro & Small

SME

Large-E2-3 weeks, 2 assessors

7-8 days, 2 assessors (L2)

3 days, 1 assessorLevel 2Class C 102

Interview

Level 2Class B

102

Doc. Review

PI – CMMI SecurityISO 27001

InfoSec Snapshot

Level 3Class B

ITMark Structure


CMMI (SEI/CMU) – reference modelde facto industrial standard

CMMI DEV, CMMI ACQ, CMMI SVC

Process unpredictable, poorly controlled and reactive

Process characterized for projects and is often reactive

Process characterized for the organization and is proactive

Process measuredand controlled

Focus on processimprovement

Quantitatively Managed

Performed

Managed

Optimizing

Defined

1

2

3

4

5

• Requirements flow in.• A product is (sometimes) produced by some amorphous process.• The product flows out and (we hope) works.

•Requirements flow in.•Plans are developed in accordance with policies.•Activities are performed in accordance with plans.•Measurements and reviews occur at defined points.•The product flows out and (usually) works

Commonality among projects allows more uniform estimation of performance.

Use of statistical and other quantitative techniques in managing the processes and results

Measurably increased process capabilities


Results: Summary

• Increased competitiveness– Increased clients satisfaction– Improved market exposure – More effective and efficient operations– Reduced “time to market”– Increased quality of the products and services

• Strengthen cooperation between the companies within the cluster


Results: Indicators

How much did your company’s competitiveness increase due to the CMMI/ITMark implementation program?

How much did the CMMI/IT Mark implementation program Influence on the client satisfaction?

How much did the CMMI/IT Mark implementation program influence on the time to market reduction?


ICT Competitiveness Pyramid

IMPROVEMENT READINESS

JOINT CAPACITY

SUSTAINABILITY


CAPACITY: AWARENESS & TRAINING

training: 1,034 from 306 companies (1-3 days, CMMI, ITMark); 11 professors/ 7 Universities trained, subject introduced

awareness: 313 participants from 190 companies (PI, IT standards)PI implementation capacity: 721 professionals from 138 companiesCountries: > 13 Bulgaria, Romania, Hungary, Macedonia, Serbia, Turkey, Armenia, Moldova, Albania, Bosnia and Herzegovina, Kosovo, Croatia, Ukraine More than 90% of them declared that they will use the knowledge gained in their work

PI INITIATION & HIGHER COMPEITIVENESS

practical knowledge: 344 participants from 27 companies attended 55 practical PI implementation workshops and appraisalsPI Initiation: 22 IT Mark certifiedcompanies from Armenia, Bulgaria, Macedonia and Moldova (20 more in progress - Western Balkans, Moldova)31 companies launched official Process Improvement programs

Method: ITMark appraisal (CMMI, information security - ISO 27001, business maturity – 10square)Participating companies reported increased competitiveness, larger projects, new customers, new markets

ICT LEADERSHIP

achieved: CMMI - 3 companies from Bulgaria with CMMI ML 2 & ML3 (another 4 in Romania performed by other organizations)

ITMark Premium/Elite: 4 companies from Bulgaria, Macedoniaon the way: 6 companies from Armenia, Macedonia, Bulgaria, Serbia at advanced stage

CR

EATED

NA

TION

AL

CA

PAC

ITY & A

WA

REN

ESSR

EAD

INESS FO

R

REG

ION

AL “C

OO

PETITION

”IM

PRO

VED R

EGIO

NA

L C

APA

CITY A

ND

BR

AN

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Competitiveness Pyramid (2005-2009):Competitiveness Pyramid (2005-2009):Clustering companies and countriesClustering companies and countries


It’s your decision!It’s your decision!

Can ICT Standards do for you what it’s done for

others?

Can ICT Standards do for you what it’s done for

others?


QUESTIONS?


Thank you for your attention!

rci quality program

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