rakib uddin rahul new cv

Curriculum Vitae Rakib Uddin Rahul Address: House: 41, Road: 16, Sector-13, Uttara. Dhaka.

Mobile: +8801715411606, +8801983638496

E-mail: [email protected], [email protected] LinkedIn: http://bd.linkedin.com/pub/rakib-uddin-rahul/47/753/878

Skype: rstrob2

Specialized in Client Management, Customer Service, Sales & Business Development, Sales Support & Business Communication.

PERSONAL PROFILE

A top-performing, dedicated and results-driven person with more than 6 years experience with a highly successful background in the achievement of profitable business growth through the creation and execution of successful sales and business development strategies. Experienced in working with leading brands in the competitive industries, with the primary focus on exceeding expectations for customer service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as managing, motivating and training, a successful and productive team, and thrives in highly pressurized and challenging working environments. Strategic, methodical and reliable to pursue the multiple challenges that engaged in improving the quality and high standard to directly impact the success, growth and profitability of the business.

EXPERTISE OFFERED ♦Strategic Planning & Execution

♦Sales & Revenue Generation

♦Sales Analysis & Reporting

♦Superior Communication Skills

♦Strong Client Relationship

♦Promotion & Sales Tactics

♦Strong Leadership, Management

♦Critical Issue Resolution

♦Need Analysis & Fulfillment

♦New Customer Acquisition

♦Strong Team Building & Training

♦Excellent Customer Care & Support

CAREER SNAPSHORT

Melbournians Furniture Pty Ltd: Customer Service Analyst, Team Lead. ( Janyary 2015 – May 2015) Global Immigration Consultant: Counselor (September 2014 – December 2014)

Sadiatec Company Ltd: Business Development Manager (August 2013 – July 2014)

Inspire Communiacation – [Zamir Telecom]- Customer Loyalty and Relation Executive – ( December 2012 – July 2013)

Creative Outsourcing Ltd – Business Development Executive ( March 2012 – May 2012)

Mars Solution Ltd. - Floor Supervisor and Quality Assurance Manager (June 2012 - November 2012)

Labaid Group Ltd: Customer Service Executive

Runner Group: Supervisor (July 2011 - March 2012) (Night Shift)

Legato Services Limited: Customer Relationship Executive (February 2009-September 2009)

mailto:[email protected]


http://bd.linkedin.com/pub/rakib-uddin-rahul/47/753/878

Rakib Uddin Rahul CELL: +8801715-411-606 Page-2

PROFESSIONAL EXPERIENCE-1 Premium Client Support Specialist ♦ Leadership, Management Expert

Online Customer Support Manager – Team Leader January, 2015 to May 2015

Melbournians Furniture Pty Ltd.

I was the team leader of this customer service department containing 12 staff. My responsibility was to look after the online customers on eBay and the online web store. Maintaining the wholesale buyers daily. Answering queries of the customers on eBay and online web store. Getting to

the resolution of arising various issues regarding product and their deliveries to the customers. Schedule deliveries, make online bookings etc.

PROFESSIONAL EXPERIENCE- 2

Premium Client Support Specialist ♦ Leadership, Management Expert

Counselor September 2014 – December 2014

Global Immigration Consultants Ltd

My core job responsibility was to help individuals in researching career paths and finding job openings. Need to identify specific skills required

for employment and may help clients obtain these skills, as well as assist individuals in job application and interview preparation processes.

Clients like students in high school or college, recent graduates and the unemployed, as well as individuals with physical disabilities or those

looking to change or upgrade their careers in foreign countries. Processing all kinds of visa like student visa, worker visa, immigration etc.

PROFESSIONAL EXPERIENCE-3


Business Development Manager August 2013 – July 2014

Sadiatec Company Ltd

Sadiatec Co. Ltd. is a Japan based company, where their branch office is located in Bangladesh and Malaysia. Sadiatec is one of the leading ISP provider company in Bangladesh. They have their own calling card solution in Japan and Malaysia. They also have IPTV set top box service Provider Company in Japan. I was business development manager and my job was to get as much revenue from their calling card solution and I was also for setting up and expand their product promotion and increasing the sales revenue of IPTV set top box all over the world.

our operation team. Committed to plan & organize client related events and interactions to make different arrangement for valued clients.



Customer Loyalty and Relations Executive December 2012 –July 2013

Inspire Communications-Zamir Telecom

Zamir Telecom is a UK based Telecom business and in Bangladesh they have the back office department of their other concern which is Simple

Call. I was in the Customer Loyalty and Relations team where I have to contact with every customer who are newly registered and want to know

about the further process of Simple Call service. I have to assist them and let them know about the product, call rates, payment gateways, how

they can avail the service if they ran out of credit and how they can facilitate themselves if they need any help in the future through our

customer service department. I also have to follow up the existing clients who are not using the Simple Call service anymore more than a month

and get all the feedback and report to the higher management




Business Development Executive March 2012 – May 2012

Creative oursourcing Ltd.

Demonstrated sales, operational function, efficiency through liaison with other departments to ensure an integrated approach to high-class customers. Truly dedicated to allocation and delegation of accountability and responsibilities to visit the corporate/high class clients on a website, blogs and foreign directory pages on regular basis to achieve the target & generate revenue. Strongly developed strategies to ensure after sales services to the supurt clients for uninterrupted services from our operation team.



Floor Supervisor and Quality Assurance Manager June 2012 - November 2012 Mars Solution Ltd Providing training among agents, maintaining the quality of calls, Product research, Co-ordination, Supervision of the running projects and campaign. Here I worked for one of the recognized financial organizations in the USA named Merchant Cash and Capital and also worked for one of the biggest and well known Telecom Company in Australia which is Motion Telecom. Currently I am running a UK campaign for E. ON energy, British Gas and Opus energy.



Customer Service Executive (October 2011 – September2012) (Day shift)

LabAId Group Ltd

Providing the full prospects and information about the doctors among patients and consulting with them over the phone. Consoling the patients regarding their sickness and guide them to the best possible way through our service. Get all sorts of appointments by using CRM.



Customer Care Supervisor July 2011 - March 2012 (Night Shift) Runner System & Technology- Runner Group Looking towards the agent and the ongoing campaign. Preparing the full script and sorting out any uprising problems among agents and

customers. Reach the target at the designated time. Motivate agents and making a good and topmost atmosphere on the floor regarding in a

professional manner. I worked for Vodafone, Beldon Industry, Special T Travel, Santana Energy Service and couple of survey campaigns as well.




Customer Relationship Executive February 2009-September 2009 Legato Services Ltd Selling and promoting telecom packages, discount cards and services among the customers in the USA and Canada. I was working under two campaigns. The first one is Bell Canada and the second one is Privacy Matters 123. Bell Canada is one of the largest telecom company in Canada and Privacy Matters is another one of the largest discount card and customer service providing company in USA.

Key Job Responsibilities:

Strongly communicate with Corporate Houses, and represent the organization corporate clients. Convince customers regarding corporate products/services. Frequently visit the corporate clients to achieve the target. Meet the regular sales target Vs Achievement to generate revenue. Risk mitigation through structuring credit solutions. Work effectively alongside other departments to ensure sales after services to customers and increase revenue.

Professional Qualification

My Discovery Level Training from Myaa (My Admin Assistant). (6069 South Fort Apache Road, Las Vegas, Nevada 89148) Wireless Networking from Daffodil Institute of IT. (Wireless Networking)

Graphics Design (Architectural Presentation) from Radiant Institute of Design. (Basics) (AutoCAD 2d and 3d, 3d studio max, Adobe Photoshop, Adobe illustrator, Corel draw, Quark express, Photoscape)

BPO course at Virgo Learning Solution.

Workshops and Professional Activities:

1. Leadership strategies for 21st century:

2. Credit Risk Management (CRM):

Done these two workshops from Prothom AloJobs, 2010.


EDUCATION

Level of Education: Bachelor of Business Administration (BBA).

Department: Business

Concentration: Marketing and HR.

Institute Name: Darul Ihsan University (DIU).

Result: 3.39.

Level of Education : Higher Secondary Certificate

Group : Business Studies

Institute Name : Stamford College

Result : GPA-3.60

Year of Passing : 2007

Level of Education : Secondary School Certificate

Concentration/Major/Group : Science

Institute Name : Junior Laboratory High School

Result : GPA-3.94

Year of Passing : 2005

PERSONAL INFORMATIONS

Full Name : Rakib Uddin Rahul

Mother’s Name : Mrs Jasmin Ara Begum

Father’s Name : MD. Harun-Or-Rashid

Date of Birth : 25th June 1987

Height :

Blood Group :

5 feet 11 inches

O+

Marital Status : Single.

Nationality : Bangladeshi (By Birth).

Sex : Male

Weight : 74 KG

National Id No: 2695047978638

LANGUAGE & COMPUTER SKILLS

Bengali – [Native Language] English –[Fluency in Speaking, Writing and Listening.] Hindi and Urdu-[Fluency in Speaking] Strong IT skills with an advanced knowledge of all Microsoft packages, including Word, Excel, Power point, Outlook Express and

Internet.

Frequent user of bulk email systems, TABS software System, Excel based reports, online data gathering and website browsing

systems including Google Search Engine.

REFERENCES

Tariq Khan

CEO TIAS Fashion Limited 45 Dilkusha C/A, Dhaka, 1000. Contact number: +8801678089584 E-Mail: [email protected]

Golam Iftekhar Faruque

Assistant, Manager Runner Group,( Runner System Technology) 138/1, Tejgaon Industrial Area, Dhaka-1206 Contact number: +8801730445944,01814-660040 E-Mail- [email protected]

DECLARATION

I hereby declare that the above statements furnished by me are true to the best of my knowledge and belief.

Rakib Uddin Rahul

Ashif Uddin Ahmed Manager (Marketing and Sales) Sadiatec Co. Ltd. Contact number: +8801923787878 E-Mail: [email protected]

Ashiqul Islam Floor Supervisor InspireCommunications-Zamir Telecom Contact number: +8801682181692 E-Mail: [email protected]




rakib uddin rahul new cv

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