Railway Operators Management Qualifications

& Glasgow Caledonian University

Register your interest online at www.railwayoperators.co.uk/register or call 03333 440523

COURSESSTARTING

2014

How do I get started?

What will I be expected to do?

Which level is for me?

How do I fund it?

Who will be there to help me?

Course overviews

» IRO Certificate » IRO Diploma » IRO Degree

New ways to fund inside

2 Railway Operators Management Qualifications 3www.railwayoperators.co.uk/register

Group Learning, Certificate, Diploma & Degree.

The support network available to you.

Ways to fund your study.

Who courses are aimed at and choosing a level.

Institution of Railway OperatorsThe Institution of Railway Operators (IRO) exists to advance and promote the safe, reliable and efficient operation of the railways, by improving the technical and general skills, knowledge and competence of those engaged in the operation of the railways.

Leading excellence in railway operationsThe IRO was launched in 2001 and exists for its members and the rail industry, promoting best practice and representing the interests of railway operators at all levels.

We are a focal point for raising standards through operational training, sharing knowledge and expertise to provide our members with the very best developmental opportunities. We also deliver a range of career enhancing courses tailored specifically to the needs of the industry, all of which lead to internationally recognised qualifications.

Seen as the organisation of choice for those seeking to develop their career within the rail sector, membership of the IRO opens the door to a wealth of professional expertise and networking opportunities.

In this guide…The latest guide to IRO courses starting during 2014 explains the whole process from registering your interest to how to get help during your studies.

For assistance with any part of the process call us on 03333 440523 or email learning@railwayoperators.co.uk

Glasgow Caledonian UniversityThe highly successful programme run jointly by the Scottish Centre for Work Based Learning at Glasgow Caledonian University (GCU) and the Institution of Railway Operators has two great benefits.

Firstly it enhances the links between the university and the world of work.

Secondly and more importantly it is based on partnership, flexibility, relevance and accreditation. This means that through the Institution of Railway Operators the Rail Sector is able to

access university programmes not only designed with relevant content but delivered in a way that employees can access without the barriers associated with traditional full time and part time courses. The hundreds of Diplomates and Graduates prove the point. Glasgow

Caledonian University believes this is the high speed route to success.

How do I get started? . . . . . . . . . . .4

What will I be expected to do? . . .5

Which level is for me? . . . . . . . . . . .6

How do I fund it? . . . . . . . . . . . . . . .8

Who will be there to help me? . .12

Course overviews . . . . . . . . . . . . .13

How to register and apply for a course.

How the courses are assessed and duration.

4 Railway Operators Management Qualifications 5www.railwayoperators.co.uk/register

How do I get started?

1. First register your interest online at www.railwayoperators.co.uk/register or by calling us on 03333 440523.

2. Then one of our advisors will call you to discuss the level of qualification you have chosen, answer your questions about the application process and explain how your study can be funded.

3. Next go online and complete the application form.

4. Once your application has been approved you’ll hear from the IRO course mentor. All set to go.

What’s involved?

What will I be expected to do?

Studying with the IRO is easy. You just need access to a computer and internet access. Our distance learning programme allows you to plan your study time around your working day and home life. All we ask is that you give us 10 hours study each week.

How is the course assessed?

There are no formal examinations. Your work will be continuously assessed based on worksheets, essay answers to set questions and a work based project and presentation.

How long will the course last?

» Certificate – 12 months » Diploma – 2 years » Degree – 2 years 3 months

Getting started

FACT FILE

100% of applicants have been offered a place on one of our courses.

3 weeks is the average time it takes to be offered a place after submitting your application.

FACT FILE

Did you know that every adult spends on average:

» 20 hours per week watching TV» 200 hours per year commuting» 118 hours per year eating lunch

Swap some of these hours and study with us for a qualification.

We will provide you with core text reading material to get you started. You have the opportunity to meet with your fellow students and tutors at our tutorial days which are held throughout the UK on certain Saturdays.

Getting started First Tutorial

Mar-Sep 2014 4th Oct 2014 Oct 2014

Register Now with IRO

Application submitted

Acceptance from GCU

Induction dayLondon

Get going!

FundingIRO Mentor

telephone callInduction day

Dublin

Mar-Sep 2014 11th Oct 2014

Register now and get started

6 Railway Operators Management Qualifications 7www.railwayoperators.co.uk/register

Which level is for me?

There are three levels to choose from – Certificate, Diploma and Degree, each open to everyone. Your choice is dependent on your current qualifications and experience as there are minimum entry requirements for each level.

FACT FILE

More and more students are progressing from one level to another. More students than ever are staying on after their first course to take a second.

Which level?

Level Who is it aimed at?

CertificateAnyone who went straight to work after school or those new to the rail industry.

DiplomaAnyone who has a couple of A levels or their equivalent. Work experience can be taken into account instead.

DegreeAnyone who has stayed in education up to HND or Diploma of Higher education level or equivalent.

These are guidelines. Applications are considered on their own merit. IRO advisors can assist you in the process.

Don’t be put off though if you don’t think you meet the criteria. Talk to us and we can identify qualifications you have that may be eligible or help you on to the programme by completing the forms for the Recognition of Prior Learning (RPL).

If you would like to do the Degree course but only qualify for the Certificate, you can progress through all three levels to achieve your goal over time.

“I started on my Personal & Professional Development journey with the IRO in October 2009 and have completed both the Certificate and Diploma in Railway Operations Management. My Degree

started in October 2012 and I am enjoying the challenge that it brings. I look forward to further expanding my knowledge of the wider aspects of railway operations in a structured and professional environment.”

Richard Clevett – Electrical Control Operator ManagerSussex Route Network Rail

Choosing your level

Not sure what level? The table below gives an indication of the entry requirements for each level. If you are still unsure, please contact us and we can identify qualifications or experience you have that may be eligible to help you get on the programme.

CertificateQualificationsEntry requirements for the Certificate could include any from the following list of qualifications.

• GCE AS level passes

• Scottish Certificate of Education, A Group Award at Higher level

• Irish Leaving Certificate

• A pass in approved Access Course

• GNVQ/GSVQ level 3

• NVQ/SVQ level 3

Plus

Knowledge/ExperienceYour work experience may be…

• New to the industry

• Started work after school with few qualifications

DiplomaQualificationsEntry requirements for the Diploma could include any from the following list of qualifications.

• A levels

• GCSE’s

• Scottish Certificate of Education

• Certificate of Higher Education

• HNC – Higher National Certificate

Plus

Knowledge/ExperienceYour experience should ideally include…

• Basic understanding of railway operations

• Knowledge of the railway industry

• General understanding of customer services

• Basic understanding of safety

DegreeQualificationsEntry requirements for the Degree could include any from the following list of qualifications.

• Dip HE – Diploma of Higher Education

• HND – Higher National Diploma

Plus

Knowledge/ExperienceYour experience should ideally include…

• Train Planning

• Railway Operating Principles

• Customer Services

• Safety

• Managing People

• Railway Business Organisation

GCU will also consider non-standard qualifications or Recognition of Prior Learning as equivalent to the above, supported by the appropriate evidence.

Choosing your level

8 Railway Operators Management Qualifications 9www.railwayoperators.co.uk/register

How do I fund it?

Your choices are either…1. Fund it yourself – after a down payment you pay a set fee per month on a standing order.2. Get company sponsorship – you let us know the Purchase Order number, we do the rest.3. A bit of both (part sponsorship) – we need the company funding up front and your monthly plan starts

straight away either to us or your company.4. Student finance – depending on your circumstances and location, grants or loans are available to part-time

students. A basic guide containing helpful information follows on the next few pages to get you started.

HInTs & TIps• Attend some learning in your own time to show your employer you

are not all talk (IRO events are free and take place in your own time).

• Be prepared to explain how your learning would benefit the company.

• Expect to sign a contract with your company to cover them for the loss of investment if you leave.

• Don’t be put off if they turn you down. It’s surprisingly affordable on our interest-free payment plan.

Level Total fee Minimum depositpayable by 31.09.14

Monthly instalmentInterest FREE

Certificate £3,600 £1,800 £18010 payments – Oct 14-Jun 15

Diploma £6,552 £1,800 £21622 payments – Oct 14-Aug 16

Degree £7,080 £1,800 £24022 payments - Oct 14-Aug 16

“I am self funding because I believe firmly in continuous personal development. Though it is a huge financial burden, the benefits far outweighs the sacrifice”

Kingsley Aziagba – Train GuardLOROL

FACT FILE

The number of students funding their own study on the monthly interest-free payment plan has grown over the last three years. Over 90% of students get free IRO membership from their employer being a corporate sponsor of the IRO.

All prices are inclusive of VAT at 20%

Funding your study

Student finance guide

Funding your study

The arrangements for the funding of higher education are different across England, Scotland, Wales and Northern Ireland. This guide aims to provide you with a few pointers and links to get you started by covering the key points surrounding eligibility and availability in your area.

The funding available to you to pay tuition fees is based on where you are ordinarily resident, your household income, your course, previous study. The information here is based on part-time students studying on either the Certificate, Diploma or Degree offered by the Institution of Railway Operators (IRO) with Glasgow Caledonian University (GCU).

If you would like to contact the IRO team with any questions please call us on: 03333 440523 or email learning@railwayoperators.co.uk

A more comprehensive Student Finance Guide can be found on our website at www.railwayoperators.co.uk/learning-development/student-finance

English or EU full-time or part-time students can apply for a Tuition Fee Loan from GOV.UK run by the UK Government.

All the information you will need can be found here: www.gov.uk/browse/education/student-finance

Eligibility

Generally, you’ll only get student finance if you’re doing your first higher education qualification.

The loan is paid directly to GCU. You then have to pay it back in affordable monthly instalments deducted automatically by your employer through the UK tax system. There is nothing to pay for up to 4 years then after that you will only make payments if you are earning more than £21,000. If your income drops below this amount repayments stop.

Part-time student maximum Tuition Fee Loan is: £6,750

• To apply for student finance online visit: www.gov.uk/apply-online-for-student-finance and complete the form.

• Alternative ways to apply can be found here www.gov.uk/apply-online-for-student-finance#other-ways-to-apply

• To get in touch with GOV.UK by phone call: 0845 300 5090 www.gov.uk/contact-student-finance-england

If you live in England...

10 Railway Operators Management Qualifications 11www.railwayoperators.co.uk/register

Student Finance Wales, funded by The Welsh Government, is where you need to apply for financial support if you are living in Wales.

All the information you will need can be found here: www.studentfinancewales.co.uk

Eligibility

Two types of grants are available in Wales, a Fee Grant to cover the cost of the modules you study (available to household incomes less than £25,436) and a Course Grant to cover other costs like books, travel or a laptop (available to household incomes less than £28,180). You can apply for both. If you decide to study part-time at a university outside Wales (which GCU is), you may be able to receive fee support at the discretion of your Local Authority. The Fee Grant will be paid direct to GCU. The Course Grant is paid into your bank account.

Part-time student maximum Fee Grant is: £1,025, part-time student maximum Course Grant is: £1,155, neither grant has to be paid back.

An Adult Dependants’ Grant (ADG), Childcare Grant (CCG), Parents’ Learning Allowance (PLA) and Disabled Students’ Allowances (DSAs) are also available depending on your situation.

• To apply for a Fee Grant and/or Course Grant visit: www.studentfinancewales.co.uk/portal/page?_pageid=616,6201942&_dad=portal&_schema=PORTAL and download the forms.

• To get in touch with Student Finance Wales by phone call: 0845 602 8845.

If you live in Wales...The Students Awards Agency for Scotland, an agency of The Scottish Government (SAAS), is responsible for giving financial support to eligible students doing a course of higher education in the UK.

All the information you will need can be found here: www.saas.gov.uk

Eligibility

To qualify for this support, you must have an individual income of £25,000 a year or less.

If you are eligible to apply for the part-time fee grant from SAAS then they will take into account any help you are getting from an employer (towards the cost of fees) before deciding how much they can pay. Your tuition fees will be paid straight to GCU. Your application is valid for one academic year only, so you must make sure you apply every year.

Part-time student maximum Tuition Fee Loan is: £1,274 for publicly funded Higher National awards (HNC, HND). £1,805 for publicly funded degree level courses.

A Disabled Students’ Allowance is available to you if you incur extra costs while you study because of a disability or learning difficulty. Further information on the type of funding available and eligibility criteria is available here www.saas.gov.uk/_forms/dsa_notes.pdf

• To apply for a fee grant visit: www.saas.gov.uk/how_to_apply/pt.htm and download the appropriate form

• To get in touch with SAAS by phone call: 0300 555 0505

If you live in Scotland...You need to apply through Student Finance NI. Student Finance NI is operated by the Students Loans company and owned by the by the UK Government.

All the information you will need can be found here: www.studentfinanceni.co.uk

and here: www.studentfinanceni.co.uk/portal/page?_pageid=54,1268443&_dad=portal&_schema=PORTAL

Eligibility

Two types of grants are available in Northern Ireland, a Fee Grant to cover the cost of the modules you study (available to household incomes less than £25,421) and a Course Grant to cover other costs like books, travel or a laptop (available to household incomes less than £28,068). You can apply for both. The Fee Grant will be paid direct to GCU. The Course Grant is paid into your bank account.

Part-time student maximum Fee Grant is: £1,230, part-time student maximum Course Grant is: £265, neither grant has to be paid back.

If you are a part-time student with a disability, you may be eligible to apply for Disabled Students’ Allowances too.

• To apply for a Fee Grant and/or Course Grant visit: www.studentfinanceni.co.uk/portal/page?_pageid=54,3064322&_dad=portal&_schema=PORTAL

• To apply for Support for part-time students with disabilities visit: www.studentfinanceni.co.uk/portal/page?_pageid=54,1268397&_dad=portal&_schema=PORTAL

• To get in touch with Student Finance NI by phone call: 0845 600 0662

If you live in Northern Ireland...

Funding your study Funding your study

“I chose to undertake the IRO Diploma programme for two reasons – to add to my 21 years of operations experience as well as to acquire the learning and wisdom of my fellow railwaymen and women, past and present. I self-funded my study to achieve these two goals.

What do I hope to achieve from it? Basically to ensure that the railway world keeps turning. That the knowledge and experiences from the railway people of yesterday and today is not lost but passed onto the people of tomorrow.”

Irene Beale – Train DriverFirst Great Western

12 Railway Operators Management Qualifications 13www.railwayoperators.co.uk/register

Who will be there to help me?

You are not alone. There is a great support network ranging from the IRO course mentor, your work based mentor and the IRO and GCU learning teams.

FACT FILE

Nearly all our past and current students said they would be happy to help support new students.

On average our students spend between thirty minutes and three hours with every tutor and six hours with the IRO course mentor overall.

Students spend 100% tutorial time having fun with other students – obviously while studying hard!

Don’t forget support also comes from your colleagues, fellow students and family and friends.

When the IRO tutors are not working for us they are practising professionals within the railway industry. The tutors are around to support and engage with you for the duration of your studies.

HInTs & TIps• When picking your work based mentor, choose someone that

will make you think rather than tell you what to do.

• If you cannot find a mentor, contact us and we will arrange one for you.

“All the tutors find working with our students enjoyable and rewarding, and we are getting ready to support you on the next cohort.”

Piers Connor – Lead tutor Railway Engineering

Who will help?

Course modules

Course modules

Level 1Certificate of Higher Education in Railway Operations Management

Level 2Diploma of Higher Education in

Railway Operations Management

Level 3Bachelor of Science in

Railway Operations Management

1. Personal & Professional Development 1. Personal & Professional Development1. Personal & Professional

Development

2. Management skills on the Railway 2. Railway Operating Principles 2. Operational Planning

3. Background to Railway Operations3. Train Planning & Performance

Management3. Safety Law & Management 2

4. Basic Railway Operations 4. Railway Business Organisation 4. Railway Engineering

5. Communication and the RailwayIndustry

5. Safety Law & Management 1 5. Railway Economics

6. Integrated Work Based Project 6. Customer Services 6. Train Movement & Control Systems

- 7. Managing People 7. Emergency Planning

- 8. Integrated Work Based Project 8. Managing Operations

- - 9. Integrated Work Based Project

Level Module Length Course Duration

Certificate 15 weeks 1 year

Diploma 12 weeks 2 years

Degree 12 weeks 2 years 3 months

14 Railway Operators Management Qualifications 15www.railwayoperators.co.uk/register

Certificate Course Syllabus1 Personal and Professional Development

Syllabus » Theories of knowledge » Theories of experiential learning » Theories of reflective practice » Models of practical implementation of reflective practice » Models of personal and professional development

2 Management Skills on the Railway

Greater understanding in these areas should be supported by exposure to the management roles within the student’s own organisation and also within the wider rail industry.

Syllabus » Business planning and Decision making » Monitoring and evaluating » Values, aims and objectives » Organisational structure and Culture » Financial processes and Budgeting » Human Resource management » Health and Safety management » Managing projects

3 Background to Railway Operations

Syllabus » Train planning » Performance management » Customer service » The railway business organisation

4 Basic Railway Operations

Syllabus » Block signalling » The track » Electrified railway systems » From the cab/lineside features » Engineering work » Level crossings » Yard, depot and station operations » Trains » Publications » When things go wrong » Communication and control

Certificate Course Syllabus

“Undertaking this course has proved to be one of the most challenging yet enjoyable experiences of my twenty five year

history within the railway industry. With the excellent support of the IR0 and GCU, new found skills in analytical thinking, research

and report writing techniques, has resulted in measurable gain not only for my company and the business alike but also for me

personally. Standing in front of my peers and family receiving such a well earned award, fills you with a great sense of pride and personal achievement.”

Mick Elliott Station Manager Lancashire and Cumbria

First TransPennine Express

5 Communication and the Railway Industry

The aim of this module is to equip the student with the necessary knowledge and skills to enable them to function effectively as a middle manager in the railway industry.

Syllabus » Written communication » Oral communication » Effective dialogue » Effective presentation » Critical analysis

6 The Integrated Work Based Project

This work based learning project utilises the knowledge and skills the student has developed on other parts of the course and requires them to undertake an independent research project based in their own workplace.

Syllabus » Reflective practice » Research » Literature review » Writing learning outcomes » Effective presentation » Critical analysis » Project management

Getting started Tutorials 2014 Tutorials 2015 You’ve done it!

Mar-Sep 2014 4th Oct 2014 4th Oct 2014 10th Jan 2015 2nd May 2015 Aug 2015 Nov 2015

Register Now Application Acceptance Induction day London London Video Tutorial

Complete your Certificate Graduation

Funding Mentor call Induction day Dublin Dublin

Mar-Sep 2014 11th Oct 2014 11th Oct 2014 17th Jan 2015 2nd May 2015

Your route to Certificate success

Attendance at tutorials is recommended.

16 Railway Operators Management Qualifications

“My experience gained during the Diploma has equipped me with a wider knowledge of production and strategic railway management, which will further support my current role. The commitment required to succeed is immense, especially when having a demanding job and a family, but my aim is always to improve on past achievements and would recommend the experience to everyone looking for that challenge, rewarded by a ceremonious graduation in Glasgow”

Gary Rainbow Driving Standards ManagerCrossCountry

17www.railwayoperators.co.uk/register

Diploma Course Syllabus1 Personal and Professional Development

This work based learning module supports students in developing a critical understanding of the main theories of experiential and reflective learning. It also encourages students to engage in reflective practice as a means of reviewing and improving their own learning in the workplace. Students will be required to produce a Professional and Personal Development Plan.

Syllabus » Theories of knowledge » Theories of experiential learning » Theories of reflective practice » Models of practical implementation of reflective practice » Models of personal and professional development

2 Railway Operating Principles

Syllabus » The working of single, double and multiple track railways » Basic signalling principles and systems for train spacing » Track types and layouts » Level crossings » Station, yard and terminal working » Train movements, including ‘Out of Gauge’ and special

working conditions» Train/infrastructure interface issues» Train driving and handling» The concepts of failsafe and ‘wrong side failures’» Safety of operations in adverse or degraded conditions» Planned and emergency engineering work» Response to rail accidents and incidents» Communications systems and standards» People issues in railway operations» Achieving, maintaining and improving operational safety standards

3 Train Planning and Performance Management

Syllabus » Timetable construction (train graphs, occupation graphs, rules of the

plan, rules of the route)» Types of train planning (the permanent timetable, short-term timetable,

very short investigatory exercises, engineering work and projects)» Types of train services» Infrastructure implications (track layout, headways, line speed, train

speed, line capacity, single lines, bidirectional signalling, electric power supply)

» Passenger terminal constraints» Freight terminal constraints» Resource planning» Identifying poor performance» Bringing about improvements in performance» The Train Planning – Performance loop

Diploma Course Syllabus

Getting started Tutorials Tutorials 2015 Tutorials 2016 You’ve done it!

Mar-Sep 2014 4th Oct 2014 4th Oct 2014

24th Jan 2015

18th Apr 2015

11th Jul 2015

12th Sep 2015

12th Dec 2015

27th Feb 2016

21st May 2016 Aug 2016 Nov 2016

Register Now Application Acceptance Induction day London London Manchester London Birmingham Manchester London Video Tutorial

Complete your Diploma Graduation

Funding Mentor call Induction day Dublin Dublin Dublin Dublin Dublin Dublin Dublin

Mar-Sep 2014 11th Oct 2014 11th Oct 2014

17th Jan 2015

25th Apr 2015

4th Jul 2015

19th Sep 2015

5th Dec 2015

5th Mar 2016

21st May 2016

Your route to Diploma success

Dublin tutorials are for employees of Iarnród Éireann and Translink.

18 Railway Operators Management Qualifications 19www.railwayoperators.co.uk/register

Diploma Course Syllabus COntInUeD

4 Railway Business Organisation

Syllabus » Business organisations - their environments, ownership and finance,

organisational structures, cultures and leadership styles, strategy, planning and control

» The market for rail transport» Development of the national rail network in Great Britain - construction,

amalgamation, nationalisation, privatisation and developments over the last ten years

» Governance of the rail industry - relationships between governments and railways, EU objectives and policies, Government bodies in England, Wales and Scotland, the Office of Rail Regulation

» Railway businesses - case studies of individual infrastructure providers and train operators and an overview of rolling stock suppliers and other industry bodies

5 Safety Law and Management 1

Syllabus » Safety on the railway» Statute versus common law» General health and safety legislation» Duties of the employer» Approved codes of practice» Safety regulations» Risk assessment» Rights, responsibilities and functions of health and safety

representatives» Qualitative and quantitative risk management» Review, management and renewal» Safety policy» Review of safety management systems» Railway Group Standards

6 Customer Services

Syllabus » Aspects of customer service – key areas of railway customer service,

journey purpose, internal customer/supplier relationships» Customer types and needs» Approaches to customer service» Auditing (including project work)» Company policy» Company measurement criteria

7 Managing People

Syllabus » The principles of people management» Recruitment and selection – the recruitment process, assessment

centres, criteria based interviewing» Developing people – competencies, capabilities and behaviours,

training and training needs, coaching and mentoring» Motivation theories» Managing performance – performance appraisal, career development» Leadership styles» Employee relations – employment law, discipline and grievance» Team working

Diploma Course Syllabus

8 The Integrated Work Based Project

The work based learning project integrates the knowledge and skills that the student has developed on other parts of the course. The module requires the student to undertake an independent research project based in their workplace.

Syllabus » Reflective practice» Research» Literature review» Writing learning outcomes» Effective presentation» Critical analysis» Project management

“For me the IRO Diploma course has brought together a number of aspects of railway operation

and management, and has provided a broader understanding and appreciation of the rail industry

as a whole. The graduation ceremony in Glasgow gave me such a feeling of achievement – it was hard

work but well worth it!”

Jane CummingsArea Performance Improvement Co-ordinator

Network Rail (LNW Central)

20 Railway Operators Management Qualifications 21www.railwayoperators.co.uk/register

“I’m extremely pleased that I have completed the course and obtained my BSc in Railway Operations Management. This has allowed me to broaden my

railway knowledge and gave a great opportunity to meet highly experienced people, tutors and

personnel of IRO and share their experience and knowledge. It was a challenge managing the extra

demands against family and work commitments, but with discipline and time management I

managed to overcome these challenges. I feel the degree will provide me with the knowledge and

tools to progress my career further.”

Mohammed Lijji Service Proposition Manager (Trains)

Heathrow Express

Degree Course Syllabus1 Personal and Professional Development

This work based learning module supports students in developing a critical understanding of the main theories of experiential and reflective learning. It also encourages students to engage in reflective practice as a means of reviewing and improving their own learning in the workplace. Students will be required to produce a Professional and Personal Development Plan.

Syllabus » Theories of knowledge » Theories of experiential learning » Theories of reflective practice » Models of practical implementation of reflective practice » Models of personal and professional development

2 Operational Planning

Syllabus » How the physical assets of the railway network shape the train service» Planning, timetabling, planning cycle» Access agreements» Long and short term planning» Capacity – factors influencing capacity, exploiting capacity efficiently,

measuring usage and utilisation, and impact on service performance» Projects and developments, constraints planning, testing, measuring,

understanding railway track and signalling proposals

3 Safety Law and Management 2

Syllabus » Organisational responsibility, leadership and communication» The role of key national agencies such as the Office of Rail Regulation» Assessing and managing risk» Safety critical and non-safety critical staff and the concept of staff

competence» Operation of safety audit systems and the management of safety» Managing contractors

4 Railway Engineering

Syllabus » New technology and the importance of research and development» The operating characteristics of the various types of electric and diesel

vehicles and their applications for heavy rail, light rail and metro systems» Asset ownership arrangements» Maintenance arrangements» Use of effective planning to minimize down-time» Operating and engineering interface implications of track systems,

power supply, power distribution systems, formation and structures» Mechanical and electrical services used on railways» The issues surrounding new works and major project planning» Elements of ground engineering» Developments in signalling technology

Degree Course Syllabus

Getting started Tutorials Tutorials 2015 Tutorials 2016 You’ve done it!

Mar-Sep 2014 4th Oct 2014 4th Oct 2014

24th Jan 2015

18th Apr 2015

11th Jul 2015

12th Sep 2015

12th Dec 2015

27th Feb 2016

21st May 2016

13th Aug 2016 Nov 2016 Jun 2017

Register Now Application Acceptance Induction day London London Manchester London Birmingham Manchester London London Video Tutorial

Complete your Degree Graduation

Funding Mentor call Induction day Dublin Dublin Dublin Dublin Dublin Dublin Dublin Dublin

Mar-Sep 2014 11th Oct 2014 11th Oct 2014

17th Jan 2015

25th Apr 2015

4th Jul 2015

19th Sep 2015

5th Dec 2015

5th Mar 2016

14th May 2016

13th Aug 2016

Your route to Degree success

22 Railway Operators Management Qualifications

“I decided to take a year off to ‘have a rest’ from two years of hard work doing the Diploma. However, you don’t realise how much you can miss the stimulation and challenge that researching and studying can give you. I did think it would be difficult getting back into the studying after a 12 month break but its been really easy and I feel like I have had a head start by doing the Diploma first.”

Susan Nichol Engineering Strategy ManagerVirgin Trains

23www.railwayoperators.co.uk/register

Degree Course Syllabus COntInUeD

5 Railway Economics

Syllabus » Why economics and business issues are important» Railways as a business» Railway Costs – cost structure, fixed and variable costs, cost

allocation, the contractual matrix» Railway Revenues – sources of revenue, forecasting demand,

characteristics of the National Rail passenger market in Britain, fares, revenue distribution

» Rail Investment - making the case, matching costs and benefits» Risk – how it arises and how it is managed» The public interest in railways – subsidy, franchise agreements,

performance, regulation» Railway Business and contract management

6 Train Movement and Control Systems

Syllabus » Basic TMCS functions» Means of control including train detection, movement authorisation,

interlocking and movement control, the principles of operation of Automatic Train Protection (ATP) and Automatic Train Operation (ATO)

» Signalling development history, mainly from a UK perspective» Signalling principles as applied currently in the UK» A brief review of train control systems worldwide, focusing on

European and United States practice and considering the special concerns of tramways and metros

» Layout design and risk assessment» Human factors, aspects of human behaviour and the operator as a

sub-system» Traffic management systems and practice» Future vision for TMCS, communication based train control, European

Railway Traffic Management System (ERTMS), Degraded modes and RAMS

» Safety regulation and the signalling system

7 Emergency Planning, Mishap Management and Investigation

Syllabus » Statistical sources and trends» Planning for emergencies» Interfaces with railway and other agencies» Communications» Site management» Purpose of investigations» Forming the team and project-managing the investigation» Types of evidence and evaluation techniques» Theories of causation» Human factors» Principles of effective report-writing

8 Managing Operations

Syllabus » Definitions, scope and context relating to Heavy, Light rail

and Metro systems» Integration of train and network operating activities to effect high

standards of safe performance» The development of new operational activity and the management of

change» Normal and degraded modes of operation, failures & incidents» Management of current operations, control & special movements» Assessment and management of external factors affecting railway

operations» Public and operational security» Operational implications of different types of passenger trains» Management in relation to freight operations» Operational and organisational safety issues

Degree Course Syllabus

9 The Integrated Work based Project

The work based learning project integrates the knowledge and skills that the student has developed on other parts of the course. The module requires the student to undertake an independent research project based in their workplace.

Syllabus » Reflective practice» Research» Literature review» Writing learning outcomes» Effective presentation» Critical analysis» Project management

24 Railway Operators Management Qualifications 25www.railwayoperators.co.uk/register

Group Learning/Apprenticeships

“We are delighted to be working together with the IRO on our Apprenticeship scheme. The Certificate course gives the Apprentices a real grounding in railway operations and gives our Apprentices another credible industry recognised qualification. The bespoke course for the scheme shows how both the business and education sectors can work together to help young people achieve.”

“To enrich the Operations Apprenticeship programme we have offered the exciting opportunity to complete Certificate level in Railway Operations. The IRO and Glasgow University deliver this course. The course covers many aspects of railway operations, from signalling and track-side knowledge to planning and customer service. This is complimenting the training offered by us throughout their 18 month Apprenticeship”

“The IRO course is an exciting concept. It offers a technical insight into running a railway. Our Apprentices are working with the IRO to gain Certificate level in Railway Operations. This will mean a great deal of commitment from the Apprentices; however, they will be rewarded by the learning experience.”

Ben Rule Operations DirectorFirst Great Western

Group Learning/Apprenticeships

First Great Western apprentices and mentors at GCU London campus.

If you can’t see yourself committing to the courses shown in the brochure there are other ways to learn with us. You can use the free-to-members Continuing Professional Development tools or…

the distance learning way or…Choose from the list of modules below to study individually or with other modules from the list.

» Background to Railway Operations» Basic Railway Operations» Customer Services» Emergency Planning» Management Skills on the Railway» Managing Operations» Managing People» Operational Planning» Railway Business Organisation» Railway Economics» Railway Engineering» Railway Operating Principles» Safety Law & Management 1» Safety Law & Management 2» Train Movement & Control Systems» Train Planning & Performance Management

Cost per module is £1000 including VAT.

the taught course way We have short open programmes which you can attend on a range of subjects from a one day ‘Introduction to Operating the Railways’ to a weekend course in ‘Operational Planning: Principles and Practices’. Check the website for more details.

http://www.railwayoperators.co.uk/learning-development/

Operating the Railway

Other ways to learn with the IRO

Other ways to learn with the IRO

26 Railway Operators Management Qualifications 27www.railwayoperators.co.uk/register

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Recognition of Prior Learning

“The Recognition to Prior Learning (RPL) application initially looked quite daunting in regards to the detail of information required. However once the questions had been individually assessed, it was a relatively straightforward assignment to complete the application.”

Sean DuttonGeneral Manager Dubai Airport Automated People Mover, UAE

Worried about the experience you need to have to get on a course?then Recognition of Prior Learning (RPL) is for you!

What is the Recognition of Prior Learning?

“The Recognition to Prior Learning (RPL) application initially looked quite daunting in regards to the detail of information required. However, once the questions had been individually assessed, it was a relatively straightforward assignment to complete the application, with each question prompting me to self-analyse my previous work experience, and capturing that experience into text that answered each question sufficiently.

The completion of the RPL was the first step towards being accepted onto the Degree course, and the principles applied to the completion of the application will be used to assist me with completing each module of the Degree, and ultimately ensuring qualification award.”

Sean Dutton – General Manager Dubai Airport Automated People Mover, UAE

If you want your work and life experiences to give weight to your application then you write a report on yourself and submit it for approval.

There are guidelines telling you how to put the report together, what to include and what detail to go in to. The IRO staff are here to help you too – you have to write it but we can guide you and offer encouragement.

There is usually an introduction about you, a detailed overview of your areas of work and activities, some explanation of your current responsibilities and major tasks and a look at how your learning will help you. If you have evidence then you can attach it but this is not always necessary.

Glasgow Caledonian University are the ones who analyse and approve the reports. They are a great partner for the Institution of Railway Operators as they have proved their commitment to flexible learning opportunities to students from a wide variety of backgrounds and at different stages of their lives.

If you want to…then just register on a course which… Is affordable. Is flexible. Builds on what you already know…

www .railwayoperators .co .uk/register or call 03333 440523

» Fast-track your career» Improve your job prospects» Get the recognition you deserve» Know more about your industry» Spend time with some great people

It all starts by becoming a member

» ACoRP» Arriva Trains Wales» ATOC» c2c» Chiltern Railways» CrossCountry» DB Schenker» East Coast» East Midlands Trains» Edinburgh Trams» First Capital Connect» First Great Western» First Hull Trains» First ScotRail» First TransPennine Express» Freightliner

» GB Railfreight» Grand Central» GreaterAnglia» Heathrow Express» Heritage Railway Assoc.» Iarnród Éireann» London Midland» LOROL» Merseyrail» Network Rail» Northern» Serco» Serco Middle East» Southeastern» Southern» South West Trains

» Translink» Transport for London» Virgin Trains» Volker Rail

Some of IRO’s corporate members

It’s FREE to join if you are employed by one of our corporate members in the list below.Join online at: www.railwayoperators.co.uk