RAGHAVENDRA S Present Address:- No. 611, 10th Main, 3rd Cross B-Block, AECS Layout, Singasandra E-Mail: raj40477@gmail.comBangalore – 560068 Mobile: +91 9886145463

OBJECTIVESeeking reputed position in an organization and become an indispensable asset by the process of constant learning and delivering the best. Highly creative, recognized as a results-oriented and solution-focused individual with hands on knowledge in ERP’s with almost nine years of experience in managing teams and projects.

SUMMARY

Overall 14+years of professional experience, with 12years relevant experience in Finance and Accounts domain.

Worked extensively on Accounts Payable projects with various clients across the globe.

Engaged as solution expert in implementing end-to-end process for PTP domain including workflow and best-in class processes using global GPM.

Transition expert with loads of experience in transitioning PTP process using global transition aids (RFP, RFA and GPM methodology).

Driving operational SLAs and continuous process improvement

Single-Point-of-Contact for client during operations and responsible for all client communications.

Drive change management with all the stakeholder management.

Continuously looking for Process controls to enhance the smooth function of P2P process.

Excellent knowledge on shared service transition and operations management frameworks.

Companies Associated with:a. Capgemini Business Services (March 2011 to date)b. IBM India Pvt. Ltd., (November 2007 till March 2011)c. Accenture Services Pvt. Ltd., (January 2004 till Oct 2007)d. Hinduja TMT a former HGS Group (June 2002 till January 2004)e. Southern Batteries (January 2000 till June 2002)

PROJECT @ CAPGEMINI BUSINESS SERVICES

Designation : Service Delivery Manager (Operations Manager-F&A)Period : May 2015 to Till Date.Process & Client : S2P, OTC & RTR for 3rd party client (Greater Middle east region)

ROLES & RESPONSIBILITIES

• Responsible & manage service level agreement (SLA), customer/client satisfaction, productivity, people management & employee satisfaction.

• Daily/Weekly/Monthly/Quarterly business reviews with clients, plan and implement operational strategies to ensure enhance productivity and customer experience.

• Completed 2 GB projects with an annual reduction of 25% FTE overall (Increase in On-Time Payments to the suppliers and Reduction in TAT per invoice)

• Direct, lead and motivate teams: imparting continuous on-job training to accomplish greater operational effectiveness.

• Cost savings structure implemented through various tools and methodology with an annual impact of Euros 33K savings

• Drive Customer Service Management Review as well internal Management Reviews• Develop relevant, understandable and achievable yearly / quarterly objectives based on the

process needs, to be cascaded to team leads and defined on all levels• Active involvement in initial/lateral hiring.• Instrumental in setting SMART goals and ensuring process improved with client KPIs like

CSAT and M-reviews.• Due diligence performed for prospect clients• Transition structure (Lift-Transform-Shift) performed for EU and Greater Middle East clients• Scope Addition and extension accomplished resulting in Euro 30K of additional revenue

• Facilitating monthly rewards and recognitions programs focused on agents/support performance appreciation.

REWARDS & ACHIEVEMENTS

Certified Global Process Methodology for Procure-to-Pay Certififed Transition Expert for PTP function Six sigma Green Belt certified

PROJECT @ IBM INDIA PVT. LTD.

Designation : Deputy Manager-F&APeriod : November 2007 to March 2011.Process & Client : S2P for 3rd party client (USA)

ROLES & RESPONSIBILITIES

• Managed purchase to pay operations with a span of 40 people• Team responsible to carry out invoice processing, supplier payment and master data • Introduced process controls in the invoice processing, supplier payment and master data • Created desk top procedure for invoice processing and master data across geography

• Managed SOX audit with ease with minimal queries from auditors

• Conducted book reviews to understand overall health of the business • Quality control management on invoice processing• Maintaining service delivery fundamentals • Ensuring KPI, CPI’s of the business are met • Coordinating between the various departments i.e. Operations, Technology, Training, Quality

etc, to ensure smooth functioning of the process• Managing service operations for rendering and achieving quality services; providing first line

customer support by answering queries & resolving their issues, ensuring minimum turnaround Time (TAT)

• Set up the entire process as per the transition plan• Participating in customer goals/ target by lending my expertise of the process/ product thus

ensuring minimum investment from the business side• Got awarded as best employee of the year for afore mentioned reasons • Generating Daily, Weekly and Monthly reports for AR and reconciling account balances• Re structured the entire process to make optimum utilization of resources and tools available • Single point of contact of reporting for the entire PTP business

REWARDS & ACHIEVEMENTS

“THE BEST TEAM” award Awarded “THE DIVERSITY” champion

PROJECT @ ACCENTURE SERVICES PVT. LTD.

Designation : Team Lead-F&APeriod : January 2004 till October 2007Process & Client : S2P for 3rd party client (USA)

ROLES & RESPONSIBILITIES

• Managed purchase to pay operations with a span of 18 people • Team responsible to carry out invoice processing and query management• Performed audit for invoice posted by the team • Organized training and personal development session for all operational staff to make sure

personal grooming is happening and team remains motivated • Allocated work and aligned people as per the competency and process requirement

• Mentored new hires on the floor• Always make sure backups are ready and attrition/ absenteeism does not affect process SLA • Gave more than 15 process improvements which increased process efficiency

REWARDS & ACHIEVEMENTS

“Team Spirit” award “The Innovator” for implementing 11 process improvement ideas

PROJECT @ HINDUJA TMT

Designation : Sr. Claim ProcessorPeriod : June 2002 till January 2004Process & Client : S2P for 3rd party client (USA)

ROLES & RESPONSIBILITIES

• Processing of Health Insurance claims billed by the providers.• Training the new joiners for changes in policies and procedures.• Updating process documentation for Hospital claim processing.

PROJECT @ SOUTHERN BATTERIES

Designation : Accounts Assistant (Contract employee)Period : January 2000 till June 2002

ROLES & RESPONSIBILITIES

• Was part of the Accounting team – collection team• Maintenance of customer accounts.• Following up with customer for past due payments• Day-to-Day transaction also marinated.

EDUCATIONAL QUALIFICATION

B.Com from Bangalore University, 1998 CIC from IGNOU university, 1999 DPCS (Data Preparation and Computer Science) from I.T.I, 1995