r ed f lag r ule training for the veterinary industry © chery f. kendrick & kendrick technical...
TRANSCRIPT
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Red Flag Rule Training for the
Veterinary Industry
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What is the Red Flag Rule?
The Red Flag Rule is a relatively new rule developed by the FTC (Federal Trade
Commission) to help prevent identify theft and credit card fraud
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Does this apply to you? YES! The FTC ruled that members of the veterinary team must comply.
The Red Flag Rule
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• It’s not HIPAA- the RFR protects financial information not medical info
• Specifically for protection of consumers (that would be our clients) from identity theft
• HIPAA policies can overlap with the RFR in terms of identity protection (such as Social Security Numbers)
Isn’t This The HIPAA Rule??No, this is a cat of different stripes
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So, let’s get started
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Risk Assessment Checklist
• Your Practice Manager has created a “Risk Assessment Checklist”
• Let’s work through the checklist
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Potential Red Flags
• Gathering information on forms that extend credit for veterinary care.
• Client information for pet health insurance forms.
• Accepting credit card payments by phone or mail on written-in forms.
• Accepting credit card payments at the front desk upon checkout.
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Potential Red Flags Continued
• Accepting checks and obtaining personal info, such as SSN and driver’s license number.
• Forms completed by clients for veterinary service.
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Steps to Take
• Don’t leave files on counters where public has access
• Keep file cabinets secured
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More Steps to Take
• Take private information by phone out of public’s earshot
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Computer Access
• Secure client information by
logging in/out before leaving terminal
Protect Your Password!!
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Credit Card Safety
• Match name on credit card to driver’s license or other form of picture ID
• Hand credit card back directly to the client you received it from
• Do NOT lay credit cards down on desk or counter
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Checks
• Match name on check to driver’s license or other form of picture ID
• Immediately secure checks in locked drawer
• When you are preparing deposit slips
do so in private
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• Beware of what you put in the trash un-shredded. Thieves use contents of trash containers to steal identities.
• Shred all messages or notes with information about personal records such as addresses, and billing info.
• Don’t forget electronic media: shred discs , clear out files before disposing of computer.
The Importance of Shredding
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1) Guard personal information collected2) Carefully handle credit cards3) Secure personal checks4) Log in/out of computers5) Guard passwords
Summary
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Now you have completed your training to help stop identity theft
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Call “Doc Chery”Dr. Chery F. Kendrick
Veterinarian & Regulatory SpecialistKendrick Technical Services
www.KendrickTechServices.com
Questions?
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Dr. Chery F. KendrickVeterinary Regulatory Specialist
www.KendrickTechServices.com
Kendrick Technical Services
© Chery F. Kendrick & Kendrick Technical Services