r e t a i l ( r e l e a s e 3 ) · me e t l a n gua ge , l i t e r a c y a n d n ume r a c y r e...

1300 471 660 KEYINSTITUTE.COM.AU [email protected] RETAIL (RELEASE 3) SIR30216 CERTIFICATE III IN This Certificate III in Retail qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations. DELIVERY Online through our custom learning management system. Students will be actively supported and mentored through your studies and can access our training hub for further support. DURATION Flexible study options with enrolments being valid for up to 12 months. Work placement of 90 hours is a requirement of this qualification. EMPLOYMENT Career Pathways within this industry include: - Customer Service Assistant - Retail Supervisor - Sales Representative - Team Leader AUG20 RTOID#: 20855

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Page 1: R E T A I L ( R E L E A S E 3 ) · Me e t l a n gua ge , l i t e r a c y a n d n ume r a c y r e qui r e me n t s P D F r e a d e r ( for e x a mpl e Ad obe Ac r oba t ) Ac c e s

1 3 0 0 4 7 1 6 6 0 K E Y I N S T I T U T E . C O M . A U A D M I N @ K E Y I N S T I T U T E . C O M . A U

RETAIL (RELEASE 3)S I R 3 0 2 1 6 C E R T I F I C A T E I I I I N

This Certificate III in Retail qualification reflects the role of individuals who have the primaryresponsibility of engaging the customer, maintaining daily store operations and deliveringon organisational expectations. They have sound knowledge of product and serviceofferings. These individuals possess a range of well-developed skills where discretion andjudgement are required. They work with some independence under limited supervision.Some individuals working at this level are responsible for supervising other team membersand monitoring day-to-day workplace operations.

DELIVERYOnline through ourcustom learningmanagement system.Students will be activelysupported and mentoredthrough your studies andcan access our traininghub for further support.

DURATIONFlexible study optionswith enrolments beingvalid for up to 12months.

Work placement of 90hours is a requirementof this qualification.

EMPLOYMENTCareer Pathways withinthis industry include:- Customer ServiceAssistant- Retail Supervisor- Sales Representative- Team Leader

AUG20RTOID#: 20855

Page 2: R E T A I L ( R E L E A S E 3 ) · Me e t l a n gua ge , l i t e r a c y a n d n ume r a c y r e qui r e me n t s P D F r e a d e r ( for e x a mpl e Ad obe Ac r oba t ) Ac c e s

Our program is structured with the following units of competency:

U N I T S O F C O M P E T E N C Y

SEMESTER ONE SEMESTER TWOBSBCUS301 Deliver and monitor aservice to customersBSBWOR301 Organise personal workpriorities and developmentSIRXIND001 Work effectively in aservice environmentSIRXCEG001 Engage the customerSIRXCEG002 Assist with customerdifficultiesSIRXCEG003 Build customerrelationships and loyaltySIRXCOM002 Work effectively in ateam

SIRXSLS001 Sell to the retail customerSIRXRSK001 Identify and respond tosecurity risksSIRXWHS002 Contribute to workplacehealth and safetySIRXIND002 Organise and maintainthe store environmentSIRXIND003 Organise personal workrequirementsSIRRINV001 Receive and handle retailstock

PROGRAM COST$798 (GST free)

GETTING STARTEDGive us a call on 1300 471 660, emailus on [email protected] orvisit our website keyinstitute.com.autoday.

1 3 0 0 4 7 1 6 6 0 K E Y I N S T I T U T E . C O M . A U A D M I N @ K E Y I N S T I T U T E . C O M . A U

It is a government requirement that all students completing this course have a uniquestudent identifier (USI). To commence this course students should register for a USI viawww.usi.gov.au

Students will also require:

E N T R Y R E Q U I R E M E N T S

Access to a computer, tablet orsmartphonePersonal email addressAccess to reliable internet connectionBasic digital literacy skillsMeet language, literacy and numeracyrequirements

PDF reader (for example AdobeAcrobat)Access to the MS Office suite (orequivalent)Motivation and capability to studycourse material and completeassessment activities

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