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he basic functions of the management process include all of the followingEXCEP !!!!!!!!.

"elect one#

a. $rgani%ing

b. Planning

c. &eading

d. $ut sourcing correct

'our answer is correct.

he correct answer is# $ut sourcing

In most organizations, human resource managers are categorized as ________, who assist and advise ________ in areas like recruiting,hiring, and compensation.

"elect one#

a. staff managers; line managersHuman resource managers are usually staff managers. They assistand advise line managers in areas like recruiting, hiring, andcompensation. However, line managers still have human resource

duties.

b. line managers; middle managers

c. line managers; staff managers

d. functional managers; staff managers


he correct answer is# staff managers; line managers

Celeste spends most of her time at work esta lishing goals for her staffof fifty employees and developing procedures for various tasks. Inwhich function of the management process does Celeste spend most ofher time!

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"elect one#

a.leading

b. organi%ing

c. controlling

d. planning


The planning function of the management process requires managers toestablish goals and standards, develop rules and procedures, anddevelop plans and forecast. Leading involves motivating staff, whilecontrolling requires a manager to set standards, such as sales quotas.Assigning tasks to employees is an aspect of the organizing function.

he correct answer is# planning

In the management process, which of the following is an activityassociated with the leading function

"elect one#

a.developing procedures

b.motivating subordinates

The management process includes five functions!!planning,organizing, staffing, leading, and controlling. The leading functionrequires a manager to get others to get the "ob done# maintainingmorale, and motivating subordinates.

c. setting performance standards

d.training new employees


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The management process includes five functions--planning, organizing,staffing, leading, and controlling. The leading function requires amanager to get others to get the job done; maintaining morale, andmotivating subordinates.

he correct answer is#motivating subordinates

Since Human Resources is important to all managers, hich is !"T a personnel mista#e a manager ants to ma#e hile managing$

"elect one#

a.%aste time ith useless intervie s

b.&'perience lo turnover

(ersonnel mista#es a manager does not ant to ma#e hilemanaging are hiring the rong person for the job; e'perience highturnover; have )our people not doing their best; aste time ithuseless intervie s; have )our compan) ta#en to court because of)our discriminator) actions; have )our compan) cited under federaloccupational safet) la s for unsafe practices; have some emplo)eesthin# their salaries are unfair relative to others in the organization;allo a lac# of training to undermine )our department*seffectiveness; commit an) unfair labor practices.

c. Hire the rong person

d.Have )our people not doing their best


he correct answer is#&'perience lo turnover

+ccording to e'perts, the primar) hindrance to a firm*s productivit) isits inabilit) to .

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"elect one#

a. use advanced accounting controls

b. acquire and maintain human capitalExperts assert that it's the work force and the company's inability torecruit and maintain a good work force that constitutes a bottleneck

for production. Projects backed by good ideas, vigor, andenthusiasm are less likely to be stopped by a shortage of cash than ashortage of human capital, which is the knowledge, education,training, skills and expertise of a firm's workers.

c.establish effective manufacturing facilities

d. attain adequate cash and credit


he correct answer is# acquire and maintain human capital

is the right to make decisions, to direct the work of others,and to give orders.

"elect one#

a. !uthority"he right to make decisions, to direct the work of others, and togive orders is known as authority. #ine authority gives managersthe right to issue orders to other managers or employees. $ncontrast, staff authority gives the manager the authority to adviseother managers or employees.

b. #eadership

c. %anagement

d. &esponsibility


he correct answer is# !uthority

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Which of the following best defines line authority?

"elect one#

a. a manager's right to issue orders to other managers or employees

Line authority is a manager's right to issue order to other managersor employees, which creates a superior-subordinate relationship.Staff authority refers to a manager's right to advise other managersor employees, which creates an advisory relationship.

b. a manager's right to advise other managers or employees

c. management with flexible decision-ma ing powers

d.management over a small staff in a public firm


he correct answer is# a manager's right to issue orders to othermanagers or employees

!erard is authori"ed to direct the wor of subordinates and isresponsible for accomplishing the organi"ation's tas s. !erard is mostli ely a ########.

"elect one#

a. training specialist

b. recruiter

c. staff manager

d. line manager $ line manager is authori"ed to direct the wor of subordinates and

is responsible for accomplishing the organi"ation's tas s. %nli eline managers, staff managers lac the authority to issue ordersdown the chain of command. &ecruiters and training specialists arespecialties within the & department, and & managers are usuallystaff managers rather than line managers.

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Question 11

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Your answer is correct.

The correct answer is: line manager

Which of the following is NOT considered one of the line supervisor's

responsibilities for effective human resources management under thegeneral headings outlined by a major company?

Select one:

a. Developing the a ilities of each person

.Changing employees' attitudes regarding work

The direct handling of people has always been part of every line

manager's duties from the president down to first!line supervisors"One major company outlines its line supervisor's responsibilities foreffective human resource management under these generalheadings# $lacing the right person in the right job% &tarting newemployees in the organi ation (orientation)% Training employees for

jobs that are new to them% *mproving the job performance of each person% +aining cooperation and developing smooth workingrelationships% *nterpreting the company's policies and procedures%Controlling labor costs% ,eveloping the abilities of each person%Creating and maintaining department morale% $rotecting employees'

health and physical condition"

c.$rotecting employees' health and physical condition

!. *nterpreting the company policies and procedures


The correct answer is:Changing employees' attitudes regarding work

Which -mendment to the ."&" Constitution states that /no person shall be deprived of life liberty or property without due process of thelaw/?

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Select one:

a.Tenth Amendment

.Tenth Amendment

c.Fifth Amendment

The Fifth Amendment to the U.S. Constitution (ratified in 1791)states that "no person shall be deprived of life libert! or propert!

ithout due pro#ess of the la ." The Thirteenth Amendment (1$%&)outla ed slaver! and #ourts have held that it bars ra#ialdis#rimination.

!. First Amendment


The correct answer is:Fifth Amendment

The 1'th Amendment to the U.S. Constitution addresses the sub e#t of .

Select one:

a.trial b! ur!

.due pro#ess

c. slaver!The 1'th Amendment to the U.S. Constitution abolished slaver!and #ourts have held that it bars ra#ial dis#rimination.

!. private propert!

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The correct answer is: slavery

The ________ gives all persons the same right to make and enforcecontracts and to benefit from the laws of the land.

Select one:

a. Thirteenth Amendment

.Title VII of the 196 !ivil "ights Act

c.#ifth Amendment

!.!ivil "ights Act of 1$66

The !ivil "ights Act of 1$66 gives all persons the same right tomake and enforce contracts and to benefit from %.&. laws. The #ifthAmendment to the %.&. !onstit'tion (ratified in 1)91* states that+no person shall be deprived of life, liberty, or property, witho'td'e process of the law.+ The Thirteenth Amendment (1$6-*o'tlawed slavery, and co'rts have held that it bars racial

discrimination. Title VII of the 196 !ivil "ights Act states thatemployers cannot discriminate based on race, color, religion, se , ornational origin.


The correct answer is:!ivil "ights Act of 1$66

According to Title VII of the 196 !ivil "ights Act, which of thefollowing employers wo'ld be legally allowed to ref'se employment toan individ'al based on race, religion, or se /

Select one:

a.

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a department store with 100 employees

. a medical office with 25 employees

c.a local restaurant with 10 employees

Title VII bars discrimination on the part of most employers,including all public or private employers of 15 or more persons. Italso covers all private and public educational institutions, thefederal government, and state and local governments.

!.a state agency with 5 employees


The correct answer is:a local restaurant with 10 employees

The !!"# was initially established to investigate complaints about $$$$$$$$.

Select one:a.

%ob discrimination

Title VII established the !&ual !mployment "pportunity#ommission '!!"#( to administer and enforce the #ivil )ights lawat wor*. The !!"# receives and investigates %ob discriminationcomplaints from aggrieved individuals.

.se+ual harassment in schools

c.structural accommodations for disabled people

!.unfair business practices


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Question 17

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The correct answer is:

job discrimination

How many members serve on the Equal Employment OpportunityCommission?

Select one:

a. 9

b. 10

c. 5

The Equal Employment Opportunity Commission (EEOC) consistsof five members appointed by the president with the advice and

consent of the enate! Each member serves a five"year term!

d.

!our answer is correct.

The correct answer is: 5

#hich of the followin$ appoints the members of the EEOC?

Select one:

a.

%! ! &resident

The EEOC consists of five members appointed by the presidentwith the advice and consent of the enate! Each member serves afive"year term!

b.

%! ! upreme Court

c.

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U.S. voters

d. U.S. Congress


The correct answer is:U.S. President

When companies utilize ________, they take steps to eliminate the present effects of past discrimination.

Select one:

a.

executive orders

b.e ual pay rules

c.affirmative action

!ffirmative action refers to steps that are taken for the purpose ofeliminating the present effects of past discrimination. "he # ual

Pay !ct of $%&' re uires employers to pay e ual pay for e ual(ork, and the )ocational *eha+ilitation !ct of $% ' re uiresemployers (ith federal contracts of more than - ,/00 to takeaffirmative action in employing disa+led persons.

d.reha+ilitation


The correct answer is:affirmative action

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Which of the following is responsible for implementing ExecutiveOrders 11246 and 1137 that were issued b! the "ohnsonadministration#

Select one:

a.

$ E%ual Emplo!ment Opportunit! &ommission

b.'ension (enefits )uarantee &orporation

c.Office of *ederal &ontract &ompliance 'rograms

+he "ohnson administration ,1-63.1-6-$ issued Executive Orders11246 and 1137 which didn/t 0ust ban discrimination but also

re%uired that government contractors with contracts of over and or more emplo!ees ta e affirmative action to ensureemplo!ment opportunit! for those who ma! have suffered pastdiscrimination5 +hese orders also established the Office of *ederal&ontract &ompliance 'rograms ,O*&&'$ to implement the ordersand ensure compliance5

d.Occupational afet! and ealth 8dministration


The correct answer is:Office of *ederal &ontract &ompliance 'rograms

Which of the following factors is 9O+ an acceptable basis for different pa! for e%ual wor under the E%ual 'a! 8ct of 1-63#

Select one:

a.

gender

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Under the Equal Pay Act of 1963 (amended in 1972), it is unla fulto discriminate in !ay on the "asis of se# hen $o"s in%ol%e equal

or&' require equi%alent AA *s, effort, and res!onsi"ility' andare !erformed under similar or&in+ conditions Pay differencesderi%ed from seniority systems, merit systems, and systems thatmeasure earnin+s "y !roduction quantity or quality or from any

factor other than se# do not %iolate the act

b. seniority

c. !roduction quantity

d. !roduction quality



+ender

-------- defines the nature of the com!any.s "usiness in terms of themar&ets in hich it ill com!ete and the ays it ill differentiate itself

from its com!etitors

Select one:

a.Em!loyee testin+

b. trate+ic !lannin+trate+ic !lannin+ defines the nature of the com!any.s "usiness in

terms of the mar&ets in hich it ill com!ete and the ays it ill

differentiate itself from its com!etitors /t lays out the "road+uidelines ithin hich the com!any.s mana+ers ma&e decisions

c.Em!loyee "enchmar&in+

d. 0inancial auditin+

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The correct answer is: trate+ic !lannin+

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implementing the plan. However, managerial planning is hindered by the hierarchy of a corporation, which requires that plans meet budgetary requirements and match the long-term goals of the firm.

b.

implementation of the plan

c.evaluation of best options

d. establishment of clear objectives



interference from corporate hierarchies

What is a company's plan for how it will match its internal strengthsand weaknesses with e ternal opportunities and threats to maintain acompetitive advantage!

Select one:

a.tactical plan

b."W#$ analysis

c.strategic plan

% strategic plan is a firm's plan for assessing internal strengths andweaknesses with e ternal opportunities and threats. $he essence ofstrategic planning involves asking, &Where are we now as a

business and where do we want to be!& anagers then developspecific strategies for taking a firm where it wants to be.

d.situation analysis

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The correct answer is:strategic plan

Connor, a manager at a boat manufacturing firm, takes a talentmanagement approach to his duties. Which of the following wouldConnor most likely do?

Select one:

a.coordinate recruitment and compensation activities

An effective talent management process should integrate theunderlying talent management activities such as recruiting,developing, and compensating employees. The same competenciesshould be used for recruiting, training, and appraising. Firms should

balance talent management tasks with testing and proactivelymanage workers by segmenting them into groups.

b. rely primarily on applicant testing results for hiring decisions

c. use different competencies for recruitment and development

d.

manage employees based on their e perience with the organi!ation


The correct answer is:coordinate recruitment and compensation activities

Which of the following terms refers to the procedure used to determinethe duties associated with "ob positions and the characteristics of the

people to hire for those positions?

Select one:

a. "ob specification

b.

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job description

c. job analyis

Job analysis is the process of determining the duties of a specific

job and the characteristics of the people who would be mostappropriate for the job. A job analysis produces the necessaryinformation to develop job descriptions and job specifications.

d. job context


The correct answer is: job analyis

The information resulting from a job analysis is used for writing ________.

Select one:

a.Explain the process of job analysis

corporate objectives

b. job descri tionsA job description is a list of what a job entails, and it is derivedfrom a job analysis. Job analysis is the procedure through whichyou determine the duties of job positions and the characteristics ofthe people that should be hired for the positions.

c. personnel uestionnaires

d. training re uirements


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Question 29

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The correct answer is: job descri tions

A manager uses the information in a job analysis for all of thefollowing EXCEPT ________.

Select one:

a. assessing training requirements

b. providing a urate performan e appraisals

c.omplying with !CC regulations

"anagers use information gathered from a job analysis for many

a tivities in luding providing performan e appraisals# re ruiting#determining ompensation# and assessing training requirements. $obanalysis plays a major role in EE% &Equal Employment%pportunity Commission' omplian e but not with !CC &!ederalCommuni ations Commission' regulations.

d.determining appropriate ompensation


The correct answer is:omplying with !CC regulations

________ is the pro ess of de iding what positions the firm will haveto fill and how to fill them.

Select one:

a.(ele tion

b.$ob analysis

c.

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Workforce planning

Workforce ( or employment or personnel) planning is the process ofdeciding what positions the firm will have to fill and how to fillthem. The process embraces all future positions from maintenanceworkers to CEO and flows from the firm!s strategic plans.

d."ecruitment


The correct answer is:Workforce planning

#arcus an $" manager for %amsung must decide what positions thefirm should fill in the ne&t si& months which means #arcus iscurrently working on ''''''''.

Select one:

a.interviewing ob candidates

b. screening ob candidates

c. personnel planningWorkforce (or employment or personnel) planning is the process ofdeciding what positions the firm will have to fill and how to fillthem. The process embraces all future positions from maintenanceworkers to CEO and flows from the firm!s strategic plans.

d. writing ob descriptions


The correct answer is: personnel planning

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