quarterly performance measurement report · average turnaround time in days from sample receipt to...

2016 Prior Year 2016 2016

Performance Measure Quarter 3 Quarter 3 Year to Date Annual Projection

External customer satisfaction rating NA NA NA 450

This measure is reported annually in the fourth quarter

Number of coral reef monitoring events per year 28 17 113 75

The number of monitoring events remains high due to activities related to beach nourishment projects

Number of miles of beach renourished 165 000 390 490

Percent of hatched sea turtle nests experiencing disorientation 15 26 20 20events

Percent of mooring buoys in a safe and operable condition 95 95 93 90

Percent of publicly accessible County beaches that are of adequate 93 93 93 88 dimensions to provide storm protection recreational

opportunities and sea turtle nesting habitat

Quarterly Performance Measurement Report

Department Environmental Protection and Growth Management

Division Environmental Planning and Community Resilience

Section Beach and Marine Resources

Goal Statement To protect restore and enhance the biological productivity abundance and diversity of beach coastal and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring management regulation and outreach

Quarter Ending 6302016 Broward County Florida Performance Measurement Report 1 of 23

2016 Prior Year 2016 2016


Number of local and regional governments participating in 61 48 61 40 sustainability energy conservation and climate initiatives implemented by the Energy and Sustainability program

Number of presentations given to increase awareness of energy 17 17 65 40 climate and sustainability issues and gain community participation

in sustainability initiatives

Percentage of Broward County Climate Change Action Plan priority 52 86 52 90 actions completed



Section Energy and Sustainability

Goal Statement To advance planning initiatives and projects that preserve economic vitality environmental resources and community well‐being under current and future conditions through support for energy conservation efforts sustainable practices and outreach


2016 Prior Year 2016 2016


Average turnaround time in days from sample receipt to final 25 20 14 21 report

Number of analyses performed by Environmental Monitoring 1845 1421 5982 7700 laboratory

Number of sites sampled 201 225 677 900



Section Environmental Monitoring

Goal Statement To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy planning management and regulatory efforts


2016 Prior Year 2016 2016


Attendance at Water Matters Day NA NA 3694 3500

This annual event occurs during the second quarter of the fiscal year

Cumulative number of sites certified under NatureScape Broward 4015 3714 4015 4000Initiative

Number of NatureScape Irrigation Service Inspections 91 80 227 250

Number of people trained and served per year through 7325 8118 18730 15000 educational programs and events

Number of visitors to program websites 21992 29297 68881 50000

Number of Water Resources workshops held and presentations 111 133 394 400 made

Percentage of municipalitieswater control districts participating in 84 87 84 95 coordinated water resource management efforts

Percentage of water demand reduction for large irrigation users 24 21 26 20 implementing NatureScape Irrigation Service recommendations



Section Water Resources Policy and Planning

Goal Statement To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental collaborations planning technical assessments and conservation initiatives


2016 Prior Year 2016 2016


Average response time per call (hours) 06 NA 06 10

Compliance percentage after warning 51 NA 36 60

External customer satisfaction rating 493 490 493 495

Live release rate 70 NA 76 70

Number of animals adopted 1554 1522 4441 5500

Number of animals released to rescue groups 376 403 966 1600

Number of animals returned to their owners via the Free Ride 149 NA 471 120 Home Program

Number of animals sheltered (intake) 4152 4075 10002 14500

Number of animals sterilized 1449 1385 4137 7200

Number of foster hours 38186 NA 84128 85000

Number of mass media communications 56 58 141 200

Number of pets returned to their owners at the shelter 276 NA 950 1400

Number of rabies registration licenses sold 40031 27547 97986 103000

Number of visitors to the shelter 10731 11207 31101 35000

Number of volunteer hours 1810 2510 5835 9000


Division Animal Care and Adoption

Section Animal Care and Adoption

Goal Statement To promote responsible ownership animal care and community safety increase adoptions and awareness of our services develop and implement life saving programs that will increase positive outcomes for shelter residents and reduce pet overpopulation


2016 Prior Year 2016 2016


Average cost of agenda item presented to the County Commission 1736 1649 2218 3118 ($)

Average cost of walk‐in customer served for development review 45 39 53 50 services ($)

Average cost of walk‐in customer served for environmental review 44 39 52 45 services ($)

Average customer wait time (minutes) 24 18 22 14

External customer satisfaction rating 456 NA 453 450

Impactconcurrency fees collected ($ millions) 44 98 175 227

Number of agenda items presented to the County Commission 44 46 118 115

Number of construction reviews processed 1388 1404 3811 4531

Number of walk‐in customers served 4620 5199 13246 17414


Division Planning and Development Management

Section Development Management

Goal Statement To sustain and enhance the quality of life in Broward County by ensuring that the impacts of proposed developments are addressed through the provision of adequate facilities services and safeguards


2016 Prior Year 2016 2016


Number of demographic or economic data requests processed 21 35 93 100

Percentage of address accuracy in E911 database 99 99 99 99

Percentage of amendments to the Broward County Land Use Plan 100 100 100 100 Unincorporated Area Land Use Plan and other elements of the Comprehensive Plan in compliance and recertified as appropriate

within 6 months of adoption

Percentage of County agencies utilizing GIS technology 30 30 30 30

Percentage of Planning work products available electronically 85 85 85 85

Percentage of plans and reviews completed within mandated 100 100 100 100 deadlines

Percentage of studies plans reports completed by assigned date 90 90 93 90



Section Planning

Goal Statement To optimize efficient utilization of public resources and encourage successful private investment through planning and redevelopment initiatives to create sustainable living and working environments for residents


2016 Prior Year 2016 2016


Average clearing and disposal cost per lot ($) 249 107 161 90

Average cost depends of the cubic feet of material required to be removed from each lot This quarter was high because some properties had an exceptional amount of trash that needed to be

removed



Number of community standards inspections 570 974 1872 2500

Number of customers served at zoning counter 255 155 568 600

Number of junk property inspections 1 5 6

Number of land clearance inspections 149 198 487 1100

Number of lots cleared by vendors 16 17 33 70

Number of zoning permit inspections 368 171 892 800

Number of zoning permits reviewed 106 170 358 250

Percent of complaints inspected within three days 81 96 86 93

Percentage of permit applications reviewed within five days of 91 83 92 95intake


Division Code and Zoning Enforcement Municipal Service District

Section Code and Zoning Enforcement

Goal Statement To promote and protect the health safety and welfare of the residents of Broward County through the enforcement of the Broward County Zoning Code and the Broward County Code of Ordinances

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2016 Prior Year 2016 2016



Number of individuals that have received counseling andor 106 NA 226 276 assistance in regard to the impacts of foreclosure actions

Number of residents that have been provided purchase assistance 5 57 107 232 for new home ownership

The number of new affordable multi‐family units planned or 292 NA 292 25 constructed during the year

The number of residents receiving assistance to rehabilitate their 32 6 63 200 residences during the year


Division Housing Finance and Community Development

Section Housing Administration

Goal Statement To provide all residents of Broward County with opportunities to access safe decent and affordable housing countywide which is the cornerstone for healthy successful and sustainable communities


2016 Prior Year 2016 2016


Cumulative average number of written complaints processed per 43 44 117 150 consumer analyst per year

Dollar value of refunds and services returned to consumers 27736 25933 59837 51000

External customer satisfaction 498 473 481 490

Number of phone callspublic contacts 2203 1814 6215 7000

Number of written complaints received 109 122 364 450

Percent of written complaints closed within 30 days 41 41 54 45

Volume of internet correspondence 59 159 196 900


Division Environmental Licensing and Building Permitting

Section Consumer Protection

Goal Statement To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices


2016 Prior Year 2016 2016


Cumulative number of inspections per inspector 407 405 285 475


Number of child care facilities inspections and reinspections 120 159 813 950 conducted

Number of child care facility applications processed 13 51 468 500

Percent of child care facilities in full compliance as a percentage of 99 100 99 95 applications received



Section ELBP Child Care Food Services Inspection Unit

Goal Statement To provide food inspection services to licensed child care facilities throughout Broward County in order to ensure adherence to industry accepted food and nutrition standards


2016 Prior Year 2016 2016


Median days to settlement agreement or final order 140 56 140 150

Number of complaints processed 102 129 316 450

Number of enforcement actions processed 115 149 294 650



Section Enforcement Administration

Goal Statement To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance Notice of Violation and Notice of Intent to File Suit case management complaint intake management penalty tracking and collection and enforcement standards


2016 Prior Year 2016 2016


Internal customer satisfaction rating NA NA 500 420

This measure is reported annually in the second quarter

Licenses issuedrenewed (tree removal) 57 38 150 145

Number of aquaticwetland licensespermits issued 277 270 834 800

Number of aquaticwetland regulatory inspections performed 134 89 296 450

Number of aquaticwetland violations addressed via enforcement 5 24 45actions

Number of regulatory water inspections performed 78 74 213 500

Number of water licenses processed per FTE 32 16 74 90

Number of water licensespermits issuedrenewed 322 173 744 960

Number of water violations addressed via enforcement actions 102 76 345 500

Percent of inspected facilities found to be in compliance with 99 99 99 98 water permitlicense conditions

Percent of inspected facilities in compliance with permitlicense 94 93 92 90conditions

Percentage of municipal storm sewer systems monitored found 99 99 99 98meeting surface water quality standards

Tree inspections per employee 142 108 394 350

Tree inspections performed 283 216 788 700

Tree licenses processed per FTE 29 51 76 200



Section Environmental Engineering and Licensing

Goal Statement To preserve protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwaternon‐point source pollution encourage effective uses of our water resources protect property from flooding provide effective conveyance and treatment of domestic wastewater preserve and protect freshwater and coastal wetlands and maintain the Countyrsquos urban forest

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2016 Prior Year 2016 2016


Inspections performed per FTE 17 23 61 87

Number of licenses and permits issued or renewed 51 54 164 210

Number of regulatory inspections performed 51 92 181 350



Section Waste Management and Inspection

Goal Statement To protect the quality of air water soil and other natural resources of Broward County as well as the health safety and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous materials sludge and biomedical waste through licensing inspections and enforcement actions


2016 Prior Year 2016 2016


Cumulative number of auto repair and auto body paint shops 341 296 929 1100 inspected per inspector

Cumulative number of walk in customers assisted per Consumer 749 681 2141 2200 Service representative


Number of auto repair and auto body shops inspected 681 889 1857 3000

Number of auto repair and auto body and paint shop applications 95 69 904 1800processed

Number of auto repairauto body complaints 31 20 99 130

Number of chauffeur applications processed 911 863 2981 3600

Number of inspections conducted on for‐hire vehicles 4734 5626 14898 21000

Number of moving registrations processed 1 2 100

Number of notices of violation issued to auto repairbody shops 113 210 368 700

Number of unlicensed vehicles receiving citations 309 341 835 500

Percent of citations upheld at hearings 83 93 87 95

Percent of identifiable auto repair and auto body shops licensed 47 41 62 66 and in full compliance


Division Licensing Elevator and Regulatory

Section Consumer Regulatory

Goal Statement To regulate auto repair auto body shops towingimmobilization companies and the sale of smoking devices in order to ensure public health safety and welfare through compliance with all regulations To also prepare investigate and process applications for certificates permits and chauffeurs registrations to ensure that the public receives clean efficient and safe taxilimousine service To protect consumers from unfair and deceptive trade practices when engaging the services of a gas station moving company or kosher food provider

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2016 Prior Year 2016 2016


Cumulative number of complaints against licensed contractors per 15 27 70 100 investigator

Cumulative number of complaints against unlicensed contractors 14 38 64 250 per investigator

Cumulative number of complaints received against licensed 15 27 70 130 contractors

Cumulative number of complaints received against unlicensed 55 153 253 650 contractors

Cumulative number of new certificates of competency issued per 20 19 49 75 support staff


Number of certificates of competency renewed 241 314 1251 3400

Number of certificates of competency renewed per support staff 60 79 313 850

Number of citations issued to licensedunlicensed contractors 54 150 236 550

Number of new certificates of competency issued 80 76 195 300

Number of outreach activities educating the public about 1 18 9 16 contractor fraud

Percent of renewal licenses renewed 36 18 36 93



Section Contractor Licensing Enforcement

Goal Statement To ensure safe and sound construction by verifying that tradespersons are licensed qualified and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are implemented


2016 Prior Year 2016 2016


Elevator installations not complying with notices to correct 136 115 319 230 violations within 90 days


Inspections and witnessed tests performed per inspector 578 425 1519 2110

Number of inspections performed 1744 1736 4331 9000

Number of new certificates of operation issued 62 35 132 95

Number of overdue annual inspections 3087 NA 3087 2400

Number of plans reviewed 215 275 724 1150

Number of renewal certificates of operation issued 3601 4486 3936 9400

Number of witnessed tests on elevators performed 2303 2304 6305 10250

Percent of elevators with expired certificates 30 NA 30 25

Plans reviewed per plan reviewer 215 275 724 766



Section Elevator Inspections

Goal Statement To establish elevator safety and quality service for Broward County citizens through the review of plans issuance of construction permits performance of inspections witnessing of annual testing and processing and issuance of Certificates of Operation


2016 Prior Year 2016 2016


Number of new slips issued 1 NA 8 69

Total number of slips assigned 14982 NA 14982 15323

Watercraft‐related manatee mortality 0 0 2 2


Division Manatee Protection Fund

Section Manatee Protection Fund

Goal Statement To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities outreach programs and monitoring efforts in conjunction with state‐wide measures and community partners


2016 Prior Year 2016 2016


Cumulative number of inspections performed per inspector 724 568 2201 1800

Cumulative number of plans reviewed per plans examiner 777 569 2322 2600


Survey sent out annually to customer cities during the fourth quarter

Number of inspections performed for contract cities 6608 6473 19990 26000

Number of plans reviewed for contract cities 4112 4554 11836 20000


Division ELBPSpecial Purpose Fund

Section Building Code ‐ Contract Cities

Goal Statement To provide the citizenry of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods plan reviews and performance of inspections at affordable and competitive hourly rates for municipal client


2016 Prior Year 2016 2016





Number of Certificates of Occupancy issued 6 11 25

Number of customers provided service at BCS Permit Counter 1498 1210 3748 7500

Number of customers served per counter support staff 499 403 1249 1875


Number of permits issued 840 782 2176 4200


Percent of plan reviews reviewed within 15 days 86 89 87 95

Percentage of Florida Building Code permit inspections performed 97 98 98 100 within 24 hours of request



Section Building Code ‐ Unincorporated Airport

Goal Statement To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale‐Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods plan reviews permit issuance and the performance of inspections or issuance of Certificates of Occupancy

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2016 Prior Year 2016 2016


Capture rate of valid electronically‐collected ambient air 83 98 86 90 monitoring data

Inspections performed per FTE per year 91 87 262 320

Meet the state and federal ozone standard (75 parts per billion) 62 61 62 75

Meet the state and federal small particular matter standard (35 16 18 16 35 micrograms per cubic meter)

Number of active ambient air monitors 45 45 45 52

Number of air quality licenses or permits issued or renewed 22 31 56 100

Number of compliance activities for facilities with state of Florida 128 77 354 350 air permits

Number of outreach or educational activities 32 28 84 100

Number of people reached through outreach events 27548 7155 57918 28000

Staff attended a number of schools programs during Air Awareness Month (May) and Earth Day (April) which increased the number of

people reached through outreach activities


Number of violations addressed via enforcement actions 12 14 27 45

Percent of days when the outdoor air quality is good 70 82 88 85

Percentage of facilities and projects in compliance with 98 99 99 98permitlicense conditions


Division Pollution Prevention Remediation and Air Quality

Section Air Quality

Goal Statement To protect air water soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing the overall air quality in Broward County


2016 Prior Year 2016 2016


Annual program cost per site (Petroleum Cleanup) NA NA NA 2750


Cumulative percent of contaminated sites reaching site 63 60 62 61 rehabilitation completion (Petroleum Cleanup)

Facility licenses maintained per coordinator (Hazardous Material 1180 1189 1180 1182 Inspection Program)

Inspections performed per FTE (Hazardous Material Inspection 167 172 504 600 Program)

Number of licenses permits issued or renewed 933 793 2579 3254

Number of regulatory inspections performed (Hazardous Material 1004 1030 3029 4004 Inspection Program)

Number of violations addressed via enforcement actions 240 346 668 1000 (Hazardous Material Inspection Program)

Percent of inspected facilities found to be in compliance with 73 68 73 70 permit and license conditions (Hazardous Material Inspection

Program)

Sites managed per FTE (Petroleum Cleanup) 39 43 40 42



Section Pollution Prevention amp Remediation

Goal Statement To sustainably and together preserve protect and restore the natural environment for residents businesses visitors and future generations to have an excellent place to live work and play


2016 Prior Year 2016 2016


Number of exercises conducted or participated in to evaluate

plans and procedures

Number of Broward Emergency Response Team Standard Operating 31 NA 31 36 Procedures reviewed and approved by Emergency Management staff

Number of Continuity of Operations plans that are reviewed by 15 4 28 25Emergency Management staff

Number of countywide mitigation program proposals maintained 0 0 304 250reviewed and updated by Emergency Management staff

Customer satisfaction rating 479 472 483 470

Number of health care facility emergency management plans 78 77 217 300reviewed and approved by Emergency Management staff

Percentage of Broward Emergency Response Team staff that are 41 NA 71 75credentialed

Number of facilities that store extremely hazardous materials 62 79 124 105 inspected and reported to the State by Emergency Management

staff


Division Emergency Management

Section Emergency Management

Goal Statement

To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention protection response and recovery capabilities


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2016 Prior Year 2016 2016


Number of local and regional governments participating in 61 48 61 40 sustainability energy conservation and climate initiatives implemented by the Energy and Sustainability program

Number of presentations given to increase awareness of energy 17 17 65 40 climate and sustainability issues and gain community participation

in sustainability initiatives

Percentage of Broward County Climate Change Action Plan priority 52 86 52 90 actions completed



Section Energy and Sustainability

Goal Statement To advance planning initiatives and projects that preserve economic vitality environmental resources and community well‐being under current and future conditions through support for energy conservation efforts sustainable practices and outreach


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Section Air Quality



2016 Prior Year 2016 2016











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2016 Prior Year 2016 2016











staff




Goal Statement



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2016 Prior Year 2016 2016



















Section Air Quality



2016 Prior Year 2016 2016











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2016 Prior Year 2016 2016











staff




Goal Statement



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2
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8
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4
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24

2016 Prior Year 2016 2016











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2016 Prior Year 2016 2016











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Goal Statement



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2
kbishop
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8
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4
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24

2016 Prior Year 2016 2016











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Goal Statement



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2
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8
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4
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24

quarterly performance measurement report · average turnaround time in days from sample receipt to...

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