quarterly newsletterjpag.ca/.../uploads/2016/11/jpag-q3-2016-newsletter.pdf7 july - september 2016...

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QUARTERLY NEWSLETTER

JULY - SEPT 2016

HIGHLIGHTS

JIM PATTISON SUBARU VICTORIA JOINS THE GROUP | PG. 4

OFF TO A GOOD START | PG. 4

MORE THAN JUST A TOUR | PG. 5

2 JULY - SEPTEMBER 2016 QUARTERLY NEWSLETTER

Employee Highlights

WELCOME TO THE GROUP

Apprentice Technician Denial Nacorda

ReceptionistChanishta Ramhotar

Product AdvisorDarlene Rising

Parts Advisor Kevin Schmalenberg

Product Advisor General ManagerWayne Wang Bernard Le

JIM PATTISONHYUNDAI SURREY



JIM PATTISONSUBARU NORTHSHORE



Product Advisor Karan Veer Bansal

Service Advisor Graham Loughrin

Detail Attendant Patrick Mayuga

Product AdvisorRay Misa

Product Advisor Receptionist Margaret Morton Melissa Stabell

FRONTIER TOYOTAWINNIPEG






Product Advisor Rob Thordarson

Sales Manager Ervin Urizar

Product AdvisorKiefer Yusishen

Lot Attendant Max Sage

Appointment Coordinator Product AdvisorDigna Rodriguez Photios Sirounis



JIM PATTISONTOYOTA DOWNTOWN




Product Advisor Kevin Isidro

Product AdvisorCorrin Laboucane

Apprentice Technician Patrick Sullivan-Speers

Procurement Coordinator Digital SpecialistBlake Ellingham Kimmy Kwok

JIM PATTISONVOLKSWAGEN SURREY

JIM PATTISON VOLVOOF NORTH VANCOUVER

THE JIM PATTISONAUTO GROUP


JIM PATTISON VOLVOOF NORTH VANCOUVER

Marketing Services CoordinatorAmby Sheila Miranda


Apprentice Technician Philipp Abromeit

Lot Attendant Cullen Coughlan

Lot Attendant Miguel Dimalanta

ReceptionistBrooke Doherty

Product Advisor Parts & Service ManagerJaved Khan Brenda McLaughin








Employee Highlights

Alan Donaldson JIM PATTISON CHRYSLER

JEEP DODGE SURREY

5 Years

Jeff Richard JIM PATTISON CHRYSLER

JEEP DODGE SURREY

5 Years

Geeta Dutt JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Susan Townsend JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Kevin Oberg JIM PATTISON CHRYSLER

JEEP DODGE SURREY

10 Years

Brian Choi JIM PATTISON

HYUNDAI COQUITLAM

5 Years

Sam Abunnadi JIM PATTISON

HYUNDAI SURREY

10 Years

Joanna Fausto JIM PATTISON

HYUNDAI SURREY

5 Years

Marc Goodman JIM PATTISON

HYUNDAI NORTHSHORE

20 Years

Suzan Banisadr JIM PATTISON

HYUNDAI NORTHSHORE

10 Years

James Ritchie JIM PATTISON

LEXUS NORTHSHORE

3 Years

Marcelo Pasag JIM PATTISON

LEXUS NORTHSHORE

3 Years

Leslie Rossetti JIM PATTISON

LEXUS NORTHSHORE

5 Years

Lindsay Maliborski FRONTIER TOYOTA

WINNIPEG

15 Years

Cody Kukkola JIM PATTISON

LEXUS NORTHSHORE

10 Years

Mike Crawshaw JIM PATTISON

TOYOTA DUNCAN

5 Years

Tom Arambulo JIM PATTISON

TOYOTA NORTHSHORE

5 Years

Perry Karimi JIM PATTISON

TOYOTA NORTHSHORE

25 Years

Gurjeet Bhatthal JIM PATTISON

TOYOTA SURREY

10 Years

Eugenio Algabre JIM PATTISON

TOYOTA SURREY

5 Years

Zander Smith JIM PATTISON

TOYOTA VICTORIA

3 Years

Cory Coombs JIM PATTISON

TOYOTA VICTORIA

5 Years

Justin Makepeace JIM PATTISON

TOYOTA VICTORIA

5 Years

Terry Kennedy JIM PATTISON

TOYOTA VICTORIA

10 Years

Joel Mazur FRONTIER SUBARU

WINNIPEG

10 Years

Gar Purdy JIM PATTISON

SUBARU COQUITLAM

5 Years

Antonio Tralic FRONTIER SUBARU

WINNIPEG

5 Years

Mitchell Jestadt JIM PATTISON

SUBARU WINNIPEG

3 Years

Veronica Matute JIM PATTISON

VOLVO OF SURREY

5 Years

Peter Sakamoto JIM PATTISON

VOLVO OF SURREY

5 Years

Gaston Groleau FRONTIERAUTOBODY

5 Years

Joe Hofer FRONTIERAUTOBODY

5 Years

Marguerite Duthie FRONTIERAUTOBODY

5 Years

Cherie Cooper THE JIM PATTISON

AUTO GROUP

3 Years

HAPPY ANNIVERSARY


Around the Group

Jim Pattison Subaru Victoria Joins the GroupIn August 2016, Saunders Subaru was acquired by The Jim Pattison Auto Group, and rebranded as Jim Pattison Subaru Victoria. Saunders Subaru was led by Bob Saunders who is well known for his philanthropy and community advocacy. This was a family owned dealership and was successfully operating for over thirty years. Jim Pattison Subaru Victoria still operates in the same facility in Colwood along with some of Saunders Subaru’s previous employees.

We are delighted to have a new addition in the family and will continue the Saunders’ legacy of excellence, strong values, and community support as it remains to be focused on customers’ satisfaction and delivering even greater value. Wishing Jim Pattison Subaru Victoria a successful journey ahead!

Off to a Good StartIt has been a good start for Audi Edmonton North. With only a year in business, two of their staff members managed to get two of the top four spots in the recently held Audi Canada Regional Walk Around Competition. Garnering first place was Josh Couch and fourth place was awarded to Michael Mak. Soon after, they went to Niagara-on-the-Lake for the National Finals last September.

Metro Edmonton News has also spoken, awarding Audi Edmonton North as the winner of the 2016 Metro Edmonton Community Choice Award in the Imported Car Dealership category. They were also selected as one of the Top Three Favourite in the Oil/Lube Change category. Good job and keep up the good work!


Around the Group

More Than Just a Tour The Jim Pattison Auto Group was honoured to sponsor the Canadian Cancer Society and their Cops for Cancer cycling tour, Tour de Coast, in September. Cops for Cancer is an annual event that takes place each fall where over a hundred first responders, such as law enforcement and emergency services personnel, cycle up to two weeks across Vancouver Island, Northern BC, the coast of British Columbia, and the Fraser Valley. Jim Pattison Hyundai Coquitlam and Jim Pattison Subaru Coquitlam welcomed the cyclists with refreshments and big smiles as they passed by en route. The tour ended up raising over $500,000 for pediatric cancer research and Camp Goodtimes. We are grateful to be a part of such an amazing cause!


Around the Group

Supporting the Competitive SpiritAudi Edmonton North was a major sponsor of the prestigious ITU World Triathlon Edmonton. At the ITU World Triathlon Series, the world’s fastest triathletes travel to iconic cities to compete head-to-head in distance races for a chance to be crowned World Champion. Winners from the Junior Women’s category were greeted by General Manager, Sean Hebdon, as he presented their medals and congratulated them on their success.

Emojis at WorkJim Pattison Hyundai Surrey’s administration team organized a fun emoji-themed BBQ party for their staff in July. An array of expressive emoji props and decorations, combined with delicious food prepared by the staff themselves, completed the fun-filled team bonding event. Everyone had an amazing time, but most importantly, this event paved the way for the team to get to know each other more. At the end of the day, they were all depicted as a group of smiling emojis, celebrating team spirit.

A Warm Farewell Jim Pattison Subaru Northshore bided a warm farewell to Steve Skinner. Steve has retired from his position as General Manager. He has been a tremendous leader and his contributions will be remembered. Steve has been an inspiration to his team for his utmost dedication and immeasurable commitment to the company and Subaru. We wish Steve all the best!

Terri Smith-Doherty has been a valuable member of the team and will be greatly missed by both Jim Pattison Hyundai Coquitlam and Jim Pattison Subaru Coquitlam alike. Both dealerships held a farewell lunch for Terri to show their appreciation for her positive attitude and unwavering support for both locations to cover the Office Managers’ maternity leaves. Terri is continuing to assist the Auto Group and is currently providing accounting support at Jim Pattison Chrysler Jeep Dodge Surrey. Thank you for all

your help, Terri!


Around the Group

Family Fun Day

Audi Edmonton North believes in community, and on that note, they held a fun-filled team building event for all of the staff and their families at the dealership in July. It was a memorable day to build team spirit and strengthen their bonds as one family. Everyone got to enjoy a delicious BBQ, a blow-up obstacle course, and face painting among many other fun activities for all to enjoy.

Supporting the Local Volvo Community

Jim Pattison Volvo of North Vancouver participated in and donated raffle prizes to Volvo Club of BC’s 25th Cates Park Picnic and AGM, held on September 24th. They displayed the new Volvo XC90 and S90, which were flanked with a PV444 and 544 for historical contrast. Everyone who attended the event had a great time and enjoyed looking at the assortment of Volvos on display, ranging from 50+ years old to modern day models.


Around the Group

Celebrating Excellence

In September, Jim Pattison Volvo of Victoria’s staff were rewarded with a well-deserved overnight stay, plus dinner and breakfast, at the Oak Bay Beach Hotel for winning the distinguished 2015 Volvo President’s Award. This award went to only a select few Volvo dealerships from all over Canada for demonstrating world-class customer service and dedication to excellence. To cap off their weekend, the staff went whale watching for a great and fun-packed adventure. Hats off to the whole team at Jim Pattison Volvo of Victoria!

New Additions

We would like to welcome Blake Ellingham as our new Procurement Coordinator at The Jim Pattison Auto Group. Blake previously held the position of Sales and Financial Services Manager at Jim Pattison Subaru Coquitlam, and with his departure, the staff there even threw a nice farewell party for Blake. Congratulations and welcome aboard, Blake!

Say hello to this little bundle of joy! Proud father, Dominic Dinh of Jim Pattison Volkswagen Surrey, together with his wife, welcomed their daughter last September 18, 2016. Congratulations, Dominic!


Around the Group

Happy Milestones

Jim Pattison Hyundai Surrey has always been keen to be the best especially when it comes to customer satisfaction, and now they have added more quality to their already amazing service. Congratulations to Liam Fenemore for successfully achieving his Level 4 Red Seal as a Service Technician!

Jim Pattison Hyundai Northshore celebrated Marc Goodman’s one year of leadership and excellence as General Manager. Cakes and balloons were prepared by the staff to show their appreciation for his unwavering inspiration and motivation. Keep up the good work, Marc!

Congratulations to Jim Pattison Toyota Downtown for selling 5,000 new Toyota vehicles! Sweat and tears have been shed, but it was well worth it. This is an amazing feat and we are proud of everyone who contributed with their hard work over the years. Looking forward to the next 5,000!

Save The Date: Annual Awards Celebrations

Please remember to save the date for The Jim Pattison Auto Group’s upcoming Annual Awards Celebrations:

Edmonton Saturday, December 10, 2016 Christmas PartyWinnipeg Saturday, January 14, 2017 Awards CelebrationVancouver Island Saturday, January 21, 2017 Awards CelebrationLower Mainland Saturday, January 28, 2017 Awards Celebration

More details to come, so stay tuned!


Outstanding Customer Reviews

“Diane and I had a wonderful experience working with Joshua Couch, the Internet Sales Manager, at Audi Edmonton North. While being out of the country in our initial discussions, Joshua was prompt in sending us the necessary information we requested, from the very basic to very precise information. Sending us the video of the vehicle along with the details made the process of purchasing the vehicle smooth. Once we arrived at the dealership, Joshua was very professional, yet casual about the process, from the test drive to the final purchase. Diane and I HIGHLY recommend Joshua for your next quality vehicle purchase at Audi Edmonton North! This dealership is by far the best dealership we have dealt with in a long time. Thanks again Joshua and Audi Edmonton North!”

- DAVE WEVER

“We’ve been very happy through the whole process of buying our new vehicle! Realizing we needed to get a better vehicle to accommodate our family, we decided reluctantly to trade in our Jeep Grande Cherokee SRT8 for the 2017 Audi Q7 (and we haven’t felt a stitch of buyers’ remorse since our Q7 came in). First off, I have to say they do a pretty stand-up job hiring their staff at this dealership! I feel like this review is going to be a bunch of name-dropping but I can’t help it because they’re awesome. I don’t think it would matter much who you wind up dealing with if you randomly walk into this location - you’ll more than likely get a pretty warm and professional greeting. Ok the name-dropping - We met JP Angeles, and Mark Jones (Audi Branch Managers) who gave us a nice welcome to the brand family and were so great to talk to. Xerxes Rodil (Audi Brand Specialist) was with us from start to finish. He did a great job impressing on us how great the Q7 is and spent all the time we needed to answer our questions and help us make our

decision. He’s been awesome to deal with the whole way through the buying process, but it hasn’t stopped there. I definitely get the sense that he would help us with any inquiries long after the sale (can’t say that about many sales professionals we’ve dealt with in the past). Our Finance guys, Farooq and Jeff, helped us with our trade in and all the work behind the financial arrangements. They did a lot behind the scenes to make the process smooth for us. When I went to pick up my new vehicle I had to travel in from out of town and arrived at the dealership late, after closing hours on a Friday. Bailey (Delivery Specialist) was there to spend a fair amount of time running through all the features and setting up some of the presets before I transferred my stuff from our old unit over. I appreciated her taking the time out of her evening to do that! I wasn’t rushed out or made to feel like I was inconveniently taking up time. I feel like I would be equally impressed with the folks in the Service and Parts Departments. Anyhow, PRETTY FANTASTIC SERVICE and experience all around! Thank you guys! I would highly recommend buying your vehicle from Audi Edmonton North!”

- TANNIS FIDDLER

“Alan, I'm not sure if you heard from your guys but my wife was in today after suffering damage to her new renegade. Someone dropped a bunch of nail gun nails on the road and she was one of several people whose tires were damaged. I want to thank your dealership for taking care of her and getting her on the road again. She was fairly stressed by the time she arrived and your staff was wonderful and sweet (her words). I can't thank you enough for this as I was not available to assist her. I will be highly recommending Pattison Chrysler to my family and friends should they be shopping for a vehicle. Again, thanks.”

- DAVE HOLMES

“Outstanding service from my first appointment through to finalizing a lease. The staff were friendly and warm. The service provided by Brian Homeniuk exceeded my expectations. He ensured that I was able to easily collect the car and actually offered to deliver to my home, if need be. At each step of the way, I felt as if I was being dealt with fairly, there was no hidden agenda nor any fine print that cropped up after the fact. The entire transaction was transparent, clear and open. The process was streamlined and quick, in fact, I was very impressed with how quickly they were able to complete a credit check and provide approval.”

- KIMBERLEY M.

“I had a great experience buying my 2016 Toyota Corolla at this dealership! Mike Lafontaine was great, I really recommend him, a very patient guy who knows his stuff. He was very upfront with how much everything would cost and never pushy, and he was great at giving me enough time to translate everything to my family who did not speak English. He was also good at maintaining eye contact with them throughout the translation even though he did not understand mandarin. My parents and in laws really appreciated his professionalism and enthusiasm. He was great at making sure we all had a place to sit and also coffee, which he didn't have to do but was a nice touch.”

- KRISTI JEAN YANG

“I went to Jim Pattison Toyota Surrey after visiting several other Toyota dealerships (Abbotsford, maple ridge). My salesman Dave was extremely knowledgable and helped me through every step of the sale. I came in knowing what vehicle I was looking to purchase (2016 Tacoma) but unsure of



the options I wanted. Dave and Brendan, the sales manager, helped me find the right package gave me very reasonable pricing on accessories. I took some time after my initial conversations with them both before purchasing and really appreciated that they did not hassle me to make a decision like other dealerships- I was not phoned incessantly and felt they truly respected my time and decision making process. They also made sure to answer any questions promptly and assist with pricing any additional accessories during this time. Once I made the decision to buy, my truck was promptly ordered and ready for pick up earlier than expected, I was given a full introduction and taught all of the functions of my vehicle. I have been in for my first servicing and had no issues. I still feel like I got a satisfactory deal on my vehicle from good people 4 months later- and that doesn't often happen with a vehicle purchase. I have since sent my brother and friend to purchase vehicles from Dave and Brendan and they have also had great experiences.”

- CAROLYN PELTON

“Thank you for the great service team Surrey! I went to the dealership when I had a recent vehicle accident, and I was very stressed out. Ann was the first person I dealt with and she was fantastic, very understanding and empathetic. She made sure I had a loaner car right away, she took the extra time to help me locate my car on the lot and to have a look at the damage. Her great sense of humor really helped out in a stressful situation. Paul in the body shop was very great to deal with as we tried to figure out the issues with the vehicle. Turns out I decided that it wasn't worth it to fix the car. A day or so later I was looking on the website and saw a vehicle I was interested in. I went to the lot and I met Mustafa, He was super friendly and he was very responsive to my story. We went for a test drive and I decided I wanted the

vehicle but it was a bit over my budget. I didn't feel like bargaining so I just told him what I could afford and he worked out the deal with me at my price, no pressure! There was a dent and scrape on the front corner of the vehicle (quite noticeable), and I was fine with that considering I got the price I wanted. We closed the deal and I left the lot and planned to pick up the car the next day. Mustafa called me and told me that the GM has decided that they were not going to let the car off the lot with the damage, and they were going to fix it for me at their expense. I was actually blown away as I did not expect this at all :). I am very very happy with everything that happened during the week it took me to sort all this out. A huge thanks to, Ann, Paul, Moe, the GM and even the lovely girl who helped me with my ICBC insurance, and especially to Mustafa to whom I will refer anyone I know who is looking for a vehicle. Thank you all!”

- WENDY ROONEY

“Great customer service on parts counter and so helpful for knowledge base as well.”

- LOCHAM BUILDERS LTD.

“We purchased a used vehicle recently, and Kevin Leet and other staff members were terrific. No pressure to purchase, excellent communication (and follow up), and professional. It was an overall great experience.”

- TESSIE KOVAR

“I came to the Northshore Automall for the first time on Wednesday. I had the pleasure of dealing with Sam. He made sure I knew the difference of each vehicle I was interested in. He was incredibly polite, patient and kind. I came in to look at the cars and leave with something to think

about but I had everything I needed and left with a brand new car that day! I will be back for sure! Thank you.”- ANDREA

“We've recently leased a 2016 Toyota 4runner from Kevin Leet at Jim Pattison Toyota on the Northshore and I have to say...the service WAS and CONTINUES to be awesome. Kevin (and Chester in the Finance Dept.) were very thorough through the entire process and took the time to explain everything to us. After we took delivery of the 4runner Kevin called me a few days later to make sure I was happy with the 4runner and also to see if I had any questions - That is customer service! Thank you Kevin and the rest of the team at Northshore Toyota. I will definitely recommend you to my friends and family.”

- CAMILLA CANNELL

“I had an excellent experience buying my new 2016 Rav4 at the Jim Pattison Toyota Duncan Auto-group. The sales consultant, Jennifer Lally, was so kind and knowledgeable; she helped make the process really enjoyable and stress-free. Everyone there is so professional and welcoming and I feel I made the best decision by choosing to purchase from Jim Pattison Toyota Duncan. Their services are exceptional because they all helped me get the exact Rav4 I wanted, they respected my opinion, and they kept everything honest and straight-forward. I love my new Rav4! Thank you all so much!”

“Hi Jennifer, I just received your beautiful card in the mail. I love the otters that you painted; they are so cute! I put it on my dresser, so I can admire it. Thank you also for your kind wishes. I'm still pleasantly surprised and thrilled to have my new car! I adore it. I'm so grateful to have worked with you to get my car. I wish you all the best too



and I have recommended you to two of my coworkers who are thinking about buying a RAV4. I look forward to seeing you when I come for the 8,000 km check-up. Bye for now.”

- MARINA HAYWARD

“My experience with Phil Chen was amazing! He was very patient with me while I had to test drive all the different models of vehicles and kept humour while doing it! He was very knowledgeable about the features and benefits of each vehicle. After purchasing the vehicle, he gave me a tour of the building and show me where I needed to go for my oil changes (which he set up my first one for me). All in all, my experience was great and I will definitely recommend Phil and Jim Pattison Toyota to my friends and family.”

- MELISSA BROWN

“I have purchased two Toyota vehicles through Colin G, the Internet Sales Specialist in the past 12 months and have been very satisfied with the process. Colin set up scheduled appointments and followed up on all of my questions and minor issues before and after the sale. He also came in on his day off to deliver the vehicle to me, definitely above and beyond service from start to finish.”

- GARRY MCDONOUGH

“I leased a new vehicle from Jim Pattison Lexus and dealt with Leo Lin. We experienced exceptional service from both Leo and the business manager Dan Kogan. Will highly recommend the dealership to friends and family!”

- SUN JINGZHU

“We purchased a used Lexus SUV from Quinten and Derek. I was impressed with their professionalism, and low pressure. They didn't insist on me purchasing right away, and I certainly took my time to make the right decision; even going so far as to stop by the dealership 3 times. Derek took the time to answer my questions, & Quinten showed me the car a few times in order to help me understand all of its features. Of all the car dealerships I've been to, I'd have to say that this is the best I've ever been to. They really know how to treat their customers well!”

- NEIL DEEZY

“We love the service department and the staff. So great. We've dealt with them for years and would not think of going anywhere else to service our Lexi#2. Yesterday I took Lexi in as there was a noise under the hood that I didn't like. Brian had a loaner available and I went on with my day. Brian called that it was the alternator and the car would be ready today. As always, it was ready on time, the brake light and trunk light that were broken were replaced. I had forgotten to tell Brian. The car was washed and cleaned and as I left Brian offered me a bottle of water. Yes please as I had forgotten to bring my own water. Thank you thank you Brian and crew, for taking such wonderful care of us and our Lexi.”

- HERMA COUTTS BERGINK

“Just bought a 2017 Hyundai Elantra from Cam and Darleen. Amazing Customer service! As soon as we walked on the lot Darleen welcomed us and made us feel very comfortable. She makes buying a new car a wonderful experience. Cam helped us out part way through the process and he was

very knowledgeable. The staff work very well together and know how to ensure you have an awesome experience!”

- DANIEL HOLLAAR

“As a working professional in my forties I've bought quite a few new vehicles in my life, both foreign and domestic, but this was my first time considering a Hyundai. I researched quite a bit online and decided to buy a 2017 Santa Fe 2.0T Limited and also knew just what accessories I wanted. I went to several Hyundai dealerships in the lower mainland and the experience was less than stellar, quite frustrating to say the least. Just getting a straight answer was very difficult. When I went to Surrey Hyundai and met the salesman Cam Henderson he came across as very sincere, professional and knowledgeable. He wasn't pushy and laid it all out in plain English without beating around the bush. I made a deal with him that night. I then dealt with the finance & warranty manager Sam Abunnadi and although I didn't originally plan to buy an extended warranty he convinced me in the value of it as well as the appearance protection package. I'm glad I purchased them both through Sam, he wasn't pushy and explained all the warranty and protection packages very well. I also dealt with two managers, Martin Choi who helped me with the Android Auto and was very knowledgeable and helpful, and Jeff Rae who helped me when I brought my new car back to get my accessories installed, both were great. I'll definitely refer my work colleagues, friends, neighbors, and family to Cam and Sam. I'm extremely pleased with my new Santa Fe and look forward to a long happy relationship with JP Hyundai and seeing everyone when I bring my Santa Fe back for service. Thanks again!”

- PATRICK A.



“This place can serve as a reminder what a true free market win-win business experience is supposed to be like. Our sales rep Charles was awesome, very polite and professional, yet friendly and easygoing. There was no pressure put on us whatsoever. My wife and I bought a pre-owned Elantra for a very fair price. After we paid for the car, we were going to pick it up in the morning after cleaning and detailing. That night we noticed a tire scratch on the car add photos that escaped us when we initially looked at them. The next morning, I came in to pick up the car. It was waiting for me in the showroom with a giftwrap around it. Completely cleaned up and detailed on a Sunday morning. I was just about to ask about the tires when I realized that the dealership actually changed the tires with brand new ones _after_ we finalized the purchase, without us ever mentioning anything tire related. Before I drove away Charles sat down with me in the car and walked me over every single car detail and showed me how to use all of the car's features such as the bluetooth phone connectivity, etc. We are truly humbled by the professionalism and the commitment these hard working people are putting into their business. Our overall experience of buying a car was a true five star one. I hope you guys grow even more and get many of the satisfied customers in future! We will surely recommend your shop to our friends.”

- UROS SIMIC

“This is our first Hyundai experience and it was very good. Car buying can be stressful but this one was hassle free. They were very patient and were able to answer many questions. We ended up purchasing a 2017 Santa Fe XL and love it. The sales advisor (Negar) and management team (Simon and Amir) were all very polite, courteous, not pushy and willing to listen to our needs. They understood what we wanted and were able to accommodate our wants, needs and

pricing sensitivity. We would not hesitate to recommend this dealer for a purchase that you are considering.”

- SABRINA

“As a single woman shopping for a new car, I have encountered no end of fraudsters. What a delight to find a dealership where the first concern is for the client - getting the client into the right car at a fair price. My sales rep was a fresh-faced, courteous young man named Stephen Bell who spoke enthusiastically about the wonderful staff he had the privilege of working with. He said that he was a university student, and that he was "honored" that the Hyundai dealership had hired him for the past two summers. Stephen worked tirelessly to find the right car for me over a period of several days, and seemed to enjoy my delight at finally finding the perfect car. I think it is extraordinary that, rather than handing me the keys and sending me on my way, they have arranged for a two-hour tutorial for tomorrow when I am to pick up my car. They explained that they really want me to be knowledgeable of all the bells and whistles before letting me go. I am completely delighted with the service I have received at Jimmy Pattison Hyundai Northshore.”

- INGRID BILTON

“Hyundai Northshore has great staff, our experience was highlighted by Melissa Milnes' excellent customer focus and professionalism, along with Soroosh's technical expertise about the vehicle we eventually purchased. Overall I highly recommend this dealership.”

- JOHN SHIELS

“I've been personally shopping for a vehicle for over two months now, taking my time

as I wanted to ensure I was getting not only the best deal but the best vehicle for myself. Andrew Kim at North-shore Hyundai really ensured he did just this. He took his time and made me his #1 priority. Unlike every other sales person I met, Andrew was different. He actually listened to my needs, he didn't pressure me into anything different from what i wanted and he didn't rush me AT ALL. He spent over 2 hours with me, explaining every detail of the vehicles i liked and telling me the difference between them all. He made this entire process so EASY & STRESS FREE. The day I arrived to pick up the vehicle, Andrew was supposed to be off. He ensured he got there before I did, again on his day off. the 2 hours I spent signing paperwork, Andrew spent that time in detailing the vehicle himself. The car was just perfect, not a dust, not a spot on the vehicle. HE then spend an hour explain what the vehicle does & connecting our phones and things. ANDREW REALLY IS AMAZING. i am looking forward to visiting the dealership personally next week to say THANK YOU with some treats. IF you are looking for a car, visit these guys. I’m in Richmond and it was worth the rush hour traffic. I would drive 3 hours if I have too. 10/10 for sure!”

- ERICA SHARMA

“Cody was very helpful and a lot of fun to be around. He was very knowledgeable, honest. I had a great time shopping for a car. He made it as simple and painless as possible. I will defiantly recommend Hyundai to anyone looking for a new car.”

- MADYSON MACINTYRE

“Cody Sutton. Product advisor is a really nice man. Very helpful and very respectful if you need a car see Cody he will get you a car of your dreams. Thank you Cody for all your help. I give 10 stars. Keep up your great work.”

- LETA OPDAHL



“Super friendly staff and next to 0 sales pressure for me. I bought a Mazda 3 from them recently and it was the simplest car buying experience I've ever had. If you’re buying a car, ask for Kelly she is wonderful to deal with and made the whole process a lot less stressful.”

- KURT SMITH

“I recently purchased a Subaru Outback and it was an extremely pleasant experience. Being Vancouver based, the dealership is certainly not the closest, however it was well worth the trip out. The staff were very informative and accommodating right form the initial conversation to the final sale. The team really provided a comfortable, professional, pressure-free customer experience. I would definitely recommend visiting the team at Jim Pattison Subaru Coquitlam for any future purchases.”

- BARRIE UNDERHILL

“Excellent service department. I have been going here since it opened to get my WRX serviced. Always good. Had my car in there for what I worried was going to be an expensive repair. Turned out to be very cheap. They explained the issue well. They did not try to over-fix the issue I will definitely be back!”

- JEFF WALKER

“Just purchased a 2017 WRX, first new car purchase in my life and I couldn't be happier. Let's skip the car review, as we all know it's as powerful as it is sexy. I can't say enough good things about the sales person Phil Hines and his manager Colin. It all started when I walked in on a Sunday about 2 months ago. They were short staffed and loaded with customers, however Phil

fit me in on the fly and let me test drive a WRX within 10 minutes of walking in. I absolutely loved the car and at the time owned a Honda Civic. After having my car appraised by the dealership, it was clear that I would get more return by selling it privately opposed to trading it in. Without any pressure to trade in my car or buy the WRX, Phil offered to wash and vacuum my Civic for free to help me sell it privately. Sure enough, as promised, I arrived the following day and he delivered on his promise, again without any sales pressure. Over the course of 2 months, I endeavored to sell my civic. Phil kept in touch, though I'm pretty sure I contacted him far more than he did me, to ensure he still had a WRX in stock! I finally sold my car and was ready to purchase a WRX. I promptly contact Phil to arrange to come in, however again it was very last minute on my part (due to shear excitement to get out of a civic and into a WRX). Nonetheless, I was well accommodated and he got the ball rolling. I wasn't able to pick up the vehicle right away and was rather busy that weekend so the transaction had to wait until Monday. Phil and Colin helped me out yet again by giving me a loaner car for a couple days free of charge until I could come in and sign over the WRX. I will be writing a formal commendation to both Jim Pattison and Subaru Canada, as this is the customer experience and sales model they should aspire to have throughout the organization. What more can I say other than I am impressed and will be referring friends, family and colleagues to Jim Pattison Victoria Subaru.”

- SEAN L.

“Just bought our 2016 Subaru Forester and we were pleased with the service we were provided. Thank you to Kyle Fedoruk for helping us and going out of his way with our purchase! My wife and I were able to leave Winnipeg with the mode and colour we wanted. Thank you, Frontier Subaru! 10/10 recommend this location!”

- TREVOR SCOTT

“The staff at Frontier Subaru did an excellent job of handling our Outback purchase while we were out of the country. The car was prepped and ready for pick up the day we arrived back in Canada as promised and all details were completed quickly and efficiently to get us on our way. Perfect!”

- DON MACMILLAN

“Raul, I was in on Saturday Sept 3, 2016 and got an oil change and some hoses replaced on my 2006 S60R by your service department. After changing all the lines to the turbo, the car feels absolutely amazing and has never run better than this. I couldn't be happier with the service from you, Melissa and your mechanic David. I also wanted to say, the work David does there is absolutely exceptional. He's professional, courteous, fast and very knowledgeable. I wouldn't trust any other mechanic anywhere to work on my car. He has fixed every issue I've thrown at him and is a very valuable asset to your dealership. Thanks for everything.”

- FRANJO PAVLOVIC

“Helped us out of a massive jam! Here's what happened: We planned to go on a 4k KM road trip of BC with our 2012 Volvo XC60. The car was parked outside the house and I got up early to turn the car around for easier loading. After loading we piled into the car ready to start our trip. However, the start button didn't work! Volvo roadside assistance sent a tow truck which jump started the car. We then drove to Surrey Volvo to find out what happened and try and save our two-week road trip. Surrey Volvo service was completely booked up but upon hearing our situation the service manager dropped everything to repair our car, even dispatching a car to pick up a new alternator from Surrey to North Vancouver! All in all, our road trip was only delayed by a few hours. We have never been treated better by any other car dealership. Thank you!”

- SIMON



“I purchased a vehicle from Jim Pattison Volvo of North Vancouver about three months back and I had an excellent experience. I want to thank Sales manager Ted Bostedt for his guidance and expertise. Ted was the reason I purchased the vehicle and he went out of his way to ensure that I got the vehicle I wanted within my budget. He guided me along the purchase process seamless. I also want to say thanks to business manager Vikram Kapoor for helping me out with the financing part and my extended warranty. Overall great service and I will be back again for my next vehicle.”

- NIKO BURR

“I want to personally thank Ali Tahoori of Jim Pattison Volvo for his no pressure demeaner in assisting us in purchasing our Volvo x60. We spent countless hours in dealerships and online looking for this specific vehicle. Ali was the best salesmen I have ever experienced. His overall personality, professionalism, honesty, and respect of the customer was a total class act. Ali and his finance manager Vikram did not play "the what payment game do you want" with us. Ali and Vikram went right down to business. Gave us their bottom line price, configured out the sales paperwork, then submitted them to us review. When we arrived to close the deal, everything was ready, just as Ali promised. Car buying does not get any better than this. Thanks, Ali, Vikram and JP Volvo North Vancouver.”

- MASHOOD ALI

“Excellent job done by Dominic Dinh to sell us the Jetta. We are happy customers after going through bad customer service and being cheated at Chrysler Kelowna and Go Dodge surrey dealers (Not the one in the mall). I will recommend every one to VW. I have my own Travel agency and knows how to treat customer's well. Thanks.”

- MILROY BYRDE

“I just buy Jetta 1.8 TSI Highline from Jim Pattinson. I would like to say that the service and experience was great. Specially thanks to our sales man (Manjit gill). He was very helpful and explained every single detail. That was our 2nd car from him. And thanks to General Sales Manager (Aldrich Ang). Hope for our next Volkswagen car.”

- AMRITPAL KULAR

quarterly newsletterjpag.ca/.../uploads/2016/11/jpag-q3-2016-newsletter.pdf7 july - september 2016...

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