quarter 1 performance review

QUARTER 1 QUARTER 1 PERFORMANCEPERFORMANCE REVIEW REVIEW

PORTFOLIO COMMITTEE ON JUSTICE AND PORTFOLIO COMMITTEE ON JUSTICE AND CONSTITUTIONAL DEVELOPMENTCONSTITUTIONAL DEVELOPMENT

10 AUGUST 201110 AUGUST 2011

2

CONTENTS

1. Introduction

Budget overviewHighlightsChallenges

2. Programme Performance

Programme 1: AdministrationProgramme 2: Court ServicesProgramme 3: State Legal Services

3. Conclusion

3

Introduction

BUDGET OVERVIEW

The overall expenditure against budget at the end of the first quarter is 25%. Capital spending is at 39.9% and would require careful monitoring for the rest of the year.

The department has an unfunded mandate of over R600 million for the current financial year and have instituted cost-cutting measures to help manage the spending.

4

Introduction

BUDGET OVERVIEW

Overall expenditure for Programme 1- Administration is at 24%, it is above the normal spending trend for the first quarter. Increased spending was noticed on goods and services in Security and Risk Management; personnel for the Ministry and spending on Public Education and Communications Unit.

Programme 2- Court Services expenditure is at an acceptable level of 23.6%. The expenditure on Goods and Services is currently at 11, 3%, which is below par with the 25% norm after 3 months.

Payments for Capital Assets is at 39,3% compared to the 25% standard. This is due to the payments for buildings and other fixed structures that was done earlier than anticipated

Spending on Programme 3- State Legal Services is lower than average at 20.8% due to the pending restructuring and the move by a number of branches to the SALU building. It is envisaged that spending will increase once all activities that have been put on hold.

5

Introduction

PERFORMANCE OVERVIEW

The Quarter 1 report reflects the performance of the Department against the Strategic Plan and Annual Performance Plan for 2011/12

The overall performance for the 17 objectives indicates that 39% (7) were fully achieved, 33% (6) were not fully achieved but are on track and showing good progress and 28% (4) have not been fully achieved and would need interventions to ensure that they get back on track.

6

Introduction

Quarter 1 performance overview can be diagrammatically represented as follows:

7

Introduction

Highlights for Q1 2011

KPIAnnual Target

Q1 Target Q 1 ActualStatu

s

Percentage of the approved audit plan completed by Internal Audit

80% 1 % 24 %

Percentage of grievance cases finalised. 50% 15% 29.7%Percentage implementation of the approved Maintenance Turnaround Project by target date.

100% of the year plan by 31st March 2012

10% 10%

Finalisation of approved legislative and policy priorities for vulnerable groups per year.

6 legislations tabled

100% of quarterly plan


Number of safety and security incidents. 110 30 27Percentage of Presidential Hotline cases finalised within 30 days.

80% 70% 70.75%

Percentage utilisation of the NRSO by the courts (Phase 1)

70% 15% 79%

Below are the areas where the department is ahead of target and performing well.

8

Introduction

CHALLENGES for Q1 2011

KPI Annual Target

Q1 Target

Q 1 ActualStatu

s

Number of outstanding living TRC victims given access to the President’s fund in terms of individual reparations.

250 of 373 reparations paid



Number of cases on the backlog roll. 37 035 37 602 38 585Approval of key quasi-judicial indicators and baselines.

Dec 2011 25% 0%

Reduction of legal costs against the state by target date.

15% decrease

15% decrease

10% increase

Percentage of liquidation cases finalised within 15 months of registration.

90% 90% 4,6%

Percentage of large estates (> R 125 000) administered to a stage where heirs and creditors could receive their dues within 12 months.

90% 90% 34,2%

Number of priority courts improved through RAMP.

4 1 0

Below are the areas where the department is experiencing challenges.

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Objective 1: Increased compliance with prescripts to achieve and sustain an unqualified audit

No. KPI Annual

TargetQ1 Target Q 1 Actual

Status

1.1 Percentage completion of activities on the approved Audit Action Plan towards an unqualified audit.

100% completion

Approval of the Audit Action Plan

Audit Action Plan finalised but not yet approved

1.2 Completion of key outputs to address the Third Party Funds qualification.

5 1 0

1.3 Percentage of the approved audit plan completed by Internal Audit

80% 1 % 24 %

1.4 Corporate Risk mitigation plans developed by target date.

Nov 2011 33% 25%

An Audit plan has been completed to address Auditor General Queries, this has been submitted to Audit and Finance Sub-Committee

A concept document has been circulated to Finance Sub-Committee addressing the financial challenges in Third Party Funds

Internal Audit has also concluded the National Audit Plan, 40 audit assignments have been completed for both the National and Regional Offices.

Programme 1: Administration

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Objective 2:Improved management of fraud and corruption cases

No. KPI Annual Target

Q1 Targe

t

Q 1 Actua

l

Status

2.1 Number of fraud and corruption staff awareness workshops conducted

30 5 4

2.2 Percentage finalisation of new forensic investigation(<1 year) 50% 10% 8%

2.3 Percentage finalisation of older forensic investigations (>1 year)

65% 20% 15%

2.4 Percentage completion of integrity competency of Senior Management (vetting).

65% 30% 16%

Finalisation of cases is still a challenge due to capacity constraints. Progress to appoint new staff to improve case finalisation for forensic investigations has begun

There are also delays in finalisation of requests for vetting of Senior Managers due to lack of vetting investigators, HR has been consulted to offer assistance in this regard.


No.

KPI Annual

Target

Q1 Target

Q1 Actual

Status

3.1 Vacancy Rate 7% 9 % 9.6 %

3.2 Percentage of grievance cases finalised. 50% 15% 29.7%

3.3 Percentage misconduct cases finalised. 65% 20% 5.6 %

3.4 Number of people trained in line with departmental objectives.

6048 1803 1576

There is improvement in the finalisation of grievance cases, this is due to the plan that has been put in place of standardising case management to improve the turn around time.

A challenge still exists with reducing the vacancy rate target. The vacancy list has been analysed and line Managers requested to submit their recruitment plans with regards to the filling of vacant positions

There is also a challenge of non-attendance by delegates on Training Programmes organised by Justice College. The college is engaging all Regions to encourage them to use the Justice College in their future training sessions.


Objective 3: Improved human resources service delivery

12



Q1 Targe

t

Q1 Actual

Status

4.1 Completion of pilots for five systems 100% 25% 20%

4.2 Percentage of courts with case management systems deployed and supported.

100% 85% 85% deployed

The systems that were previously approved have been reviewed and new systems are being piloted. Key projects for implementation were identified and project scoping completed.

ICMS Masters Deceased Estates

ICMS Maintenance Courts

ICMS District and Regional Courts Criminal-IJS, SAPS Docket Ready Integration

ICMS Lower Courts (District and Regional Courts- IJS Case Outcome Integration

ICMS Criminal ( District, Regional, High, Child Justice Courts)- NPA Integration

Although the case management system has been deployed and supported there is, however, still a challenge with determining the number of courts that are actually utilising the system. The Branch has engaged with ISM to develop a tool that will assist with provision of accurate figures.

Objective4: Increased optimisation of systems (automated and manual)

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Q1 Target

Q1 Actual Status

5.1 Number of outstanding living TRC victims given access to the President’s fund in terms of individual reparations.




5.2 Number of rightful next-of-kin of outstanding 502 deceased TRC victims given access to the President’s Fund in terms of individual reparations.




5.3 Number of regulations for providing assistance to the TRC victims gazetted.

2 (Education and Health)

25% progress

25% progress

Individual reparations will be concluded in the next 2 years. IEC & SASSA databases are used to identify and trace individuals. Verification process was delayed.

There were 3 sets of regulations that were submitted for public comments to assist with the disbursements of funds earmarked for TRC victims. These comments are currently being evaluated.

Objective5: Increased percentage of outstanding Truth and Reconciliation Commission Victims who qualify for reparations per TRC recommendations

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Programme 2: Court Services


Q1 Target

Q1 Actual Status

6.1 Number of cluster reports finalised. 4 quarterly reports

1 1

As per prior arrangements within the Cluster, reports are submitted bi-annually.

The first quarter report for 2011/12 will be submitted in Quarter 2, 2011.

Currently, the fourth quarter report, 2010/11 has been submitted. A report has also been prepared for FOSAD.

Objective 6: Improved coordination of the JCPS Cluster towards the delivery of outcome 3

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Q1 Target

Q1 Actual

Status

7.1 Number of cases on the backlog roll. 37 035 37 602 38 585

The target for the reduction of case backlogs for the first quarter of 2011 (backlog reduction to 37 602 backlog cases) was not met as a result of the slight increase of case backlogs from 37 034 to 38 585 backlog cases (1551 cases).

On the positive side there was a marked decrease in the number of outstanding cases, by 21 269 cases from 218 660 to 197 391 outstanding cases (from March 2011 to the end of June 2011). This improvement is expected to have a positive impact on the backlog roll in the next quarter.

Objective7: Improved finalisation of activities in support of outputs of outcome 3

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Q1 Target

Q1 Actual Status

8.1 Percentage implementation of the approved Maintenance Turnaround Project by target date.

100% of the year plan by 31st March 2012

10% 10%

The Maintenance Turnaround Strategy concept document was drafted and consulted with Regional Heads in May 2011. The project is on track with the following completed:

a) Annual Action Plan drafted with the Provincial Task Team and submitted for approval.

b) Project Office set up within the Chief Directorate: Protection of the Rights of the Vulnerable Groups

c) 9 courts identified by the Regional Offices as pilot project sites

d) National and Regional Office Task Team to assess resources at the Courts between the 4 th - 8th July 2011.

e) Approved contract appointment of 38 additional Maintenance Investigators and 9 Legal Admin Officers for the management of maintenance complaints.

f) The Regional Offices have commenced with the advertisements.

g) Request to appoint 30 additional maintenance officers has been submitted to HR.

Objective 8: Improved delivery of maintenance services

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Q1 Target

Q1 Actual Status

9.1 Percentage completion of the IDP as an activity of the implementation of Criminal Law (Sexual Offences and Related Matters) Amendment Act.

Activity 3 of 4 completed 100%

10% 10%

9.2 Percentage utilisation of the NRSO by the

courts (Phase 1)70% 15% 79%

9.3 Percentage completion of implementation of NRSO (Phase 2)

40% 10% 10%

Sex Offences National Framework including Inter-Departmental Plan adopted by JCPS Cluster Ministers and tabled in Parliament in May 2011

Of the 389 sexual offence convictions involving children and the mentally challenged, 308 were correctly registered on the National Register for Sexual Offenders. 81 cases were faxed or emailed.

An action plan to fast track implementation of Phase 2 of NRSO was developed, it entailed capturing of historical records of sexual offenders.

The Data Information Exchange agreement between SAPS, DOJD, DCS and Health was developed

Objective9: Increased protection of the rights of vulnerable groups

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No.

KPI Annual Target

Q1 Target Q1 Actual

Status

9.4 Number of additional one-stop Child Justice Centres

2 Consultations on the proposed child justice centres

Consultative meetings completed

9.5 Completion of Draft National Policy Framework on Prevention and Combating of Trafficking in Persons

30% 7% 5%

9.6 Percentage of family law cases finalised. 33% 33% 17.8%

9.7 Finalisation of approved legislative and policy priorities for vulnerable groups per year.

6 {100%} 100% of quarterly plan


Information meetings held with child justice centres and inputs from Provincial Fora. Sessions detailed OSCJC guidelines

Trafficking in Persons Bill is debated by Portfolio Committee, Protection of Harassment Bill approved by Portfolio Committee

4111 Family Advocate cases were pending and 893 finalised

Muslim Marriage Bill approved by Cabinet and published in the Gazette for public comments

Policy Framework on Foundation for Human Rights is being developed and will inform the contents of the Bill.

Amendments to the Rules drafted and approved by the High Court Committee in March 2011

Objective 9: Increased protection of the rights of vulnerable groups

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Q1 Target

Q1 Actual Status

10.1 Number of new court buildings completed.

3 Katlehong, Kagiso, and Tsakane

-

Site meetings held on continuous bases for both Kagiso and Katlehong Magistrate Courts.

10.2 Number of the 24 branch courts converted to full-service courts.

19 of the 24 16 of 24 15 of 24

Additional funds requested for Tsakane Magistrate Court and another replacement contractor appointed for Kagiso Magistrate Court due to non-performance by the first one. These courts will be finalised as planned.

Out of 90 Branch Courts, 24 were identified for conversion into full service courts. 15 of 24 were converted in 2009. A readiness report for 4 additional courts to be converted has been finalised .

Ministerial Memorandum to request for approval on proclamation for conversion of the 4 Branch Courts into full service courts submitted and will be effective on the 9 th of August 2011.

Objective 10: Increased access to justice services by under-serviced communities

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Q1 Target

Q1 Actual Status

10.3 Percentage completion of the process of alignment of magisterial district boundaries with local municipal boundaries.

60% 45 % 35 %

10.4 Establishment of a Small Claims Court in every Magisterial District.

30

5 2

Draft Maps depicting the proposed areas of the Lower Courts were finalised by the external service provider and the Municipal Demarcation Board

Two Small Claims Courts were established, they are, Kathu in the Northern Cape and Cathcart in the Eastern Cape. Proclamations were Gazetted on 3 June (Government Gazette No. 477). It is expected that 8 new Small Claims Courts will be established by the end of July.


21



Q1 Targe

t

Q1 Actual Status

10.5 Number of communication activities implemented in support of departmental priorities.

11 2 1

10.6 Number of communication activities implemented in line with the communication strategy.

13 3 2

Existing publications and information about the Master’s is being evaluated, updated and rebranded. Child Protection week was commemorated. 13 episodes broadcasted in SABC as part of bringing justice services to the communities.

Galeshewe Magistrate Office opened. Opening Ceremony part of raising awareness of justice services to the communities.


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Q1 Target

Q1 Actu

al

Status

11.1 Number of priority courts improved through RAMP. 4 1 0

11.2 Number of priority courts to which the integrated security system is rolled out.

50 5 5

11.3 Number of safety and security incidents. 110 30 27

11.4 Implementation of the business continuity programme in each region.

1 region 25% completion

25%

There are no new Ramp projects under construction due to budget constraints

Security installations were completed in Bloemfontein, Witbank, Verulam, Douglas and Ga-Rankuwa. Stock has been delivered and installations are currently running at 43 sites.

Seven heritage approvals remain a challenge together with availability of DOJCD-appointed control room operators

Security incidents are being monitored around the country, there were 27 incidents recorded in Q1. Figures are still undergoing verification.

Objective 11: Improved functionality of justice service points

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Q1 Target

Q1 Actual Status

12.1 Approval of key quasi-judicial indicators and baselines.

Dec 2011

25% 0%

12.2 Percentage of Presidential Hotline cases finalised within 30 days.

80% 70% 70.75%

The project allocated to champion and will be fast tracked in the second quarter.

The department exceeded the target by 0.75%.

This represents a major increase in case finalisation from the fourth quarter of 2010/11 where case finalisation stood at 59%.

Objective 12: Improved delivery of services at the courts

24

Programme 3: State Legal Services


Q1 Target Q1 Actual

Status

13.1 Implement a project to develop ICMS modules to enhance service delivery.

100% completion

25% 25%

13.2 Provision of up-to-date Insolvency Practitioner to the public.

100% completion

25% 25%

13.3 Tabling of the Insolvency Bill to parliament by target date.

March 2012

25%

0%

13.1 and 13.2 User Requirements Definition for ICMS Deceased Estates and Insolvency practitioners have been concluded. The objectives of these projects are to further enhance the offering of the Masters for improved service delivery

Progress has not been made in the Insolvency Bill legislation.

Objective13: Improved service delivery at the Master’s Service points

25


No. KPI Annual

Target

Q1 Targe

t

Q1 Actual

Status

14.1 Percentage of large estates (> R 125 000) administered to a stage where heirs and creditors could receive their dues within 12 months.

90% 90% 34,2%

14.2 Percentage of small estates (<R 125 000) where creditors and heirs are placed in a position to obtain their dues within 4 months.

90% 90% 91,2%

14.3 Percentage of beneficiaries in receipt of services within 40 days (Guardian Fund).

90% 90% 87,8%

Out of a total of 7659 matters finalised during Q1, 2621 were finalised within 12 months.

Out of 16679 matters finalised during Q1, 15221 were finalised within four months. Finalization is in the hands of executors who often have difficulties to get final documentation. Some assets may be difficult to sell or deal with.

Out of 12438 applications received during Q1, 10915 were finalised beyond the 40 days time frame target. The delays were caused by incomplete documents and the unavailability of source documents to verify the correctness of the claims .

Objective 14: Increased efficiency in the provision of services to beneficiaries of the Guardian’s Fund, trusts, insolvent and deceased estates

26



Q1 Targe

t

Q1 Actual Status

14.4 Percentage of liquidation cases finalised within 15 months of registration.

90% 90% 4,6%

14.5 Percentage of insolvency cases finalised within 15 months of registration.

90% 90% 5.7%

14.6 Turnaround time for finalisation of Trusts (14-days)

90% 90% 95.6%

Out of 3214 matters, 147 were finalised within 15 months. However, not all office made a distinction between Liquidation and Insolvency matters over the last 15 months. The report and statistics templates have been amended accordingly but will have a phase-in period, as this has been ongoing for 15 months

Out of 1118 matters, 64 were finalised within 15 months. No distinction between Liquidation and Insolvency matters over the last 15 months. The report and statistics templates have been amended accordingly but will have a phase-in period, as this is for a period going back 15 months

A total number of 5580 Trusts were registered and 5332 appointments issued within the 14 day timeframe

Objective 14: Increased efficiency in the provision of services to beneficiaries of the Guardian’s Fund, trusts, insolvent and deceased estates

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Q1 Targ

et

Q1 Actual

Status

15.1 Percentage implementation of the project for improved access to justice, including restorative justice mechanisms for vulnerable and marginalised groups.

100% 48% 76%

15.2 Percentage implementation of the project to increase awareness and knowledge of constitutional rights for vulnerable and marginalised groups.

100% 47% 75%

15.3 Percentage implementation of the project to enhance participatory democracy through public policy dialogue and strengthening the capacity of community-based organisations

100% 50% 78%

18 new Community Advice Centres opened in townships and rural areas to support the community on advice on justice matters. 3 594 cases were referred for restorative justice (alternative justice resolution), ahead of target. This project includes promotion of PEPUDA (Promotion of Equality and Prevention of Unfair Discrimination Act) . Planning for this project was completed.

Service Level Agreements with 40 community-based organisations have been concluded. Over

10 000 members of vulnerable groups and asylum seekers have benefited from this project.

Objective 15: Promote Constitutional Development and strengthen participatory democracy to ensure respect for fundamental human rights

28



Q1 Target

Q1 Actual Status

15.3 Percentage implementation of the project to enhance participatory democracy through public policy dialogue and strengthening the capacity of community-based organisations

100% 50% 78%

15.4 Number of activities towards the improvement in PAJA implementation.

7 1 1

First meeting of the Intersectoral Working Group was held on 11 May 2011 and the following documents were adopted with amendments:

• Strategy for the Implementation of the PAJA.• Terms of reference for the IWG developed. • The draft Flowchart for the Implementation of PAJA in pilot institutions • Second meeting of IWG held on 14 June 2011, revised documents including high

level implementation plan. Over 900 community based organisations benefited from capacity building projects.

183 community-based organisations participated in public dialogue sessions.


29



Q1 Target

Q1 Actual

Status

15.5 Tabling and Implementation of the National Action Plan (NAP) for strengthening national cohesion by promoting programmes aimed at eliminating all forms of racism, racial discrimination, xenophobia and related intolerance.

NAP Tabled

25% completion of the NAP

20%

15.6 Development of Policy Framework for Hate Crimes Legislation.

4 for the year

1 1

Three activities were completed. The National Action Plan Steering Committee met on 21 June 2011

Target achieved, one planned activity completed. Research on development of Hate Speech and Hate Crime including an international comparative study has been conducted.


30



Q1 Target

Q1 Actual Status

16.1 Increased number of briefs in value to be allocated to PDIs.

70% 70% 74%

16.2 Reduction of legal costs against the state by target date.

15% decrease

15% decrease

10% increase

16.3 Percentage of complicated legal opinions finalised within 15 days of their date of entry.

70% 70% 51%

16.4 Percentage of preliminary opinions on draft bills for cabinet’s consideration completed within 15 days.

85% 85% 59%

Target exceeded by 0.4%. However, the statistics are being verified and the process has not yet been completed

There is 10% increase on legal costs. Expenditure already R1 052 678.05 more than Q1 of 2010 despite increase in the litigation amount for National Prosecuting Authority and Department of Justice and Constitutional Development.

81 requests for legal opinions were received and 41 finalised

17 preliminary opinions on draft bills were received and 10 finalised

Objective 16:Improved provision of legal services to the state organs

31



Q1 Target

Q1 Actual

Status

16.5 Percentage of Bills and other legislative instruments scrutinised or certified within 20 days of receipt.

85% 85% 38%

16.6 Percentage of translations finalised within stipulated days.

100% within 65 days

100% 100%

16.7 Quarterly reports on PAIA Compliance completed within stipulated time frames.

- Quarter 1 report within 2 months

-

73 Bills and other legislative instruments received and 28 finalised.

Office of the Chief State Law Adviser identifies domestic laws relevant to each international agreement discusses and alerts clients to the implications of such laws, laws which if not adhered to will render

the international agreement in conflict with law of the Republic.

The report is due by the end of the second quarter. The Department is still awaiting statistics that reflects the number of public bodies that submitted section 32 from the South African Human Rights Commission


32



Q1 Target

Q1 Actual Status

16.8 Level of compliance with PAIA by DOJCD. Full compliance

100% 46%

16.9 Reduction in turnaround time for preparation and approval of requests for extradition (notification) and mutual legal assistance in criminal matters.

100% within 3 weeks

100% 96.15%

16.10 Completion of the Litigation Management Blueprint.

Finalised document

25% 25%

Difficult to finalise Mutual Legal Assistance and Service of Process requests within 60 days, as the department relies on other role players (SAPS, NPA, Interpol)

25 new notification requests were approved out of 26 made. Minister was only notified about 7 out of 8 requests due to the fact that one request did not comply with the provisions of the Extradition Act and was referred back to the concerned state to rectify.

Target was not achieved


33



Q1 Targe

t

Q1 Actual Status

17.1 Policy Framework on the transformation of the Judiciary and the Rationalisation of the Superior Courts approved by Cabinet.

100% 25% 21%

17.2 Rationalisation of the Lower Courts’ Areas of Jurisdiction Blue Print approved by Cabinet.

100% 25% 15%

17.3 Review of the Policy Framework for the alignment of Traditional Courts with the Constitution.

100% 25% 15%

The Framework will be finalised during the next quarter ahead of the enactment of the Superior Courts Bill

Research and draft discussion document completed for rationalisation of the area of jurisdiction of the Lower Courts

Draft policy framework for alignment of traditional justice system with the Constitution completed. Consultations to be done and involvement of stakeholders .

Objective 17:Improved policy and legislative framework for effective and efficient delivery of justice services

34



Q1 Targe

t

Q1 Actual Status

17.4 Policy Framework on the Transformation of the Legal Profession.

100% 25% 20%

17.5 Percentage on the completion of the Civil Justice Review.

100% 25% 20%

17.6 Percentage of legislative instruments completed by target date.

100% 100% 87%

National Prosecuting Authority Amendment Bill being finalised with the Office of the National Director of Public Prosecution for submission to the Minister.

Draft rule will be discussed at the Access to Justice Conference

The following Legislative instruments have been identified for efficient and effective delivery of justice services:

• Amendment of the National Prosecuting Authority Act, it is on track for finalisation by due date

• Alignment of legislative framework dealing with South African Human Rights, the Bill will not be tabled to Parliament by the target date.

• Review of Departmental Statues, this is on track and will be finalised by target dates.

Objective 17:Improved policy and legislative framework for effective and efficient delivery of justice services

35


KPI Annual Target

Q1 Target

Q1 Actual

Status

The State Liability Amendment Bill, it is on track and due to be finalised by the 31st of August.

The Sheriff’s Amendment Bill, this has been delayed and has not been tabled to Parliament as planned.

Legal Aid Bill, although comments are still being evaluated and finalised, but it is on track for tabling as planned

The Prevention and Combating of Torture Bill, target is on track.

A Criminal Procedure Amendment Bill, target on track

Legal Practice Bill, tabling of the Bill to Parliament has been delayed

Criminal Procedure Amendment Bill dealing with the use of force for purposes of arrest, target delayed.

Protection of Personal Information Bill, target is still on track

High Court Rule 31 (5), it is still on track

Review of scale and cost fees for Magistrates Courts, target still on track.

Objective 17: Improved policy and legislative framework for effective and efficient delivery of justice services

36

CONCLUSION

To improve performance, DOJCD Exco has instituted a monthly reporting system to enhance accountability on the implementation of the Departmental Strategic Plan.

For the next quarter, the department will focus on improving the data collection and analysis for quicker reporting.

The Audit Action Plan will continue to be regularly monitored to ensure a clean audit by the 2012/13 financial year.

quarter 1 performance review

Documents