PLEASE NOTE

You are not required to identify yourself and your response cannot lead to your identification. Apart from taking up some of your time, answering this questionnaire presents no risk whatsoever. Feel free to seek any clarification and ask any question regarding this project. All responses will be treated in strict confidentiality and will be used for academic research purposes

only. Your individual opinion is highly valued; therefore if possible, do not confer with others during the

completion of the questionnaire.

Thank you very much for your participation and assistance.

The questionnaire should not take you more then about 5 minutes to complete.

Please note that there is no right or wrong answers; a quick response is generally the most useful.

Please respond to the questions by indicating on a scale from 1 to 5 where your experience lies or by ticking (X) in the boxes

provided for each statement, and

PLEASE ANSWER ALL THE QUESTIONS

SECTION 1

1.1 Which mess do you belong:

MESS 1 (RKHS) MESS 2 (FCS)

1.2 How did the meal experience meet with your expectations regarding the food?

FOOD1

HIGHLYSATISFIED

2SATISFIED

3NEUTRAL

4DISSATISFIED

5HIGHLY

DISSATISFIED

Presentation or Appearance

Taste

NutritionalValue

Variety

1.3 How did the meal experience meet with your expectations regarding the service?

SERVICE1

HIGHLYSATISFIED

2SATISFIED

3NEUTRAL

4DISSATISFIED

5HIGHLY

DISSATISFIEDStaff

FriendlinessEfficient Service

Handling of Complaints

1.4 How did the meal experience meet with your expectations regarding the Ambience?

AMBIENCE1

HIGHLYSATISFIED

2SATISFIED

3NEUTRAL

4DISSATISFIED

5HIGHLY

DISSATISFIEDMess Hygiene

Staff AppearanceCrockery Cleanliness

1.5 How often in a week do you skip the meal and go to:

Particulars 1 Day 2 Days 3 Days 4 Days 5 Days 6 Days 7 DaysCanteen

Delhi DarbarPunjabi Dhaba

SECTION 2

2.1 Gender:

MALE FEMALE

2.2 Which batch do you belong:

1 st Year 2 nd Year Executive

2.3 Where do you live (Hometown) : ____________________

2.4 Would you like to consume region-specific food:

YES NO

2.5 Do you expect to be served quality region-specific food:

YES NO

2.6 Is your decision for the choice of mess affected by the distance of mess from the hostel:

YES NO

2.7 How satisfied are you with the whole meal experience offered at your current mess?

HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED

2.8 How do you find the present mess experience when compared with your past mess experience (If any):

HIGHLY SATISFIED SATISFIED NEUTRAL DISSATISFIED HIGHLY DISSATISFIED

2.9 Would you like to shift to the other mess?

YES NO