quality skills for the 21st century ... - asq hartford€¦ · asq hartford chapter 103 cqe...
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Quality Skills for the 21st Century
Aerospace Quality Engineer
ASQ Hartford Monthly Meeting
Peter E. Teti, SQA Discipline Chief
9/10/2015
This document does not contain any export regulated technical data.
21st CENTURY SKILLS FOR AERO QE Presenter summary
UTC EXPERIENCE
31 years at HS and PW
Discipline Chief, Supplier Quality
Technical Fellow – Quality Engineering
HS SQ&D Manager for 10 years
Authored many quality & training documents
Developed many supplier quality key processes
ASQ HARTFORD CHAPTER 103
CQE instructor for ASQ Hartford over last 20 years
Dorian Shainin Committee Chairman 2009-2013
Dinner Meeting Presentations
“Quality as the Lean Enabler” – March, 2014
“PPAP in Aerospace” – April, 2012
“21st Century Skills for Aerospace QE” – September, 2015
Adjunct Professor at CCSU - 17 years
2
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The Good Doctor and quality skills & training
What’s so different today than 30 years ago?
What are some of the chief skills, both new and old, required of
a Quality Engineer?
What are some of the skills getting harder to find?
How can the CQE body of knowledge help?
KEY QUESTIONS
3
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The Good Doctor and his 14 Points
4
8. Drive out fear
9. Break down barriers between
departments
10. Eliminate exhortations for the
workforce
11. Support, help, improve
12. Remove barriers to pride in work
13. Institute a vigorous program of
education and self-improvement
14. Put everybody in the company to
work on the transformation
What’s the difference between Points 6 & 13?
Point 6 – Refers to training in specific job skills
Point 13 – Refers to continuing, broad education
for self-development
STRATEGY: Set up a skills matrix that drives both!
1. Create consistency of purpose
2. Lead to promote change
3. Build quality into the product; stop
depending on inspection
4. Build long term relationships based
on performance, not price
5. Continuously improve product,
quality, and service
6. Start training
7. Emphasize leadership
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The Good Doctor and Point 6 – Institute Training
5
People are a company’s
most valuable resource
People want to do a good
job but often do not know
how
Management must take
responsibility for helping
their people
Training will improve
morale, quality &
productivity if done right
Training must transcend basic
skills such as running a machine
or following a script when talking
to Customers
Training should include tools for
diagnosing, analyzing, and
solving quality problems
Training should include skills
that help to identify improvement
opportunities
This document does not contain any export regulated technical data.
WHAT’S SO DIFFERENT?
6
30 YEARS AGO TODAY SKILL REQUIRED
Make 65% - Buy 35% Make 10% - Buy 90% Supplier Quality Toolbox
Minimal export control
worries
Priority level focus on
export control
ITC Toolbox
Environmental impact
of less concern
Environmental impact of
great concern
EH&S Toolbox
Low volume
manufacturing
Higher volume
manufacturing
APQP/PPAP/Process
Control/Lean
No Quality Standard ISO9000/AS9100 PPV/Risk
Management/Quality
Auditing
QEs out of trade
schools; worked as
Inspectors; former
MEs
Degreed individuals
who may lack basic QE
skills learned on shop
floor
BP Reading
Drawing Interpretation
GD&T
FAI Reviews
Business environment drives skills needed
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SQA-QA SKILLS, PROFICIENCY & TRAINING
What to do about it
Quality discipline structure
Product & Process Validation – The discipline that Quality
& SQA falls under
Skills Matrix for PW Quality professionals
Alignment with ASQ Certified Quality Engineer Body of
Knowledge (BOK)
Assessing proficiency level using the PL Guidance Sheet
Some new tools created help
7
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QUALITY DISCIPLINE EXCELLENCE
Providing the right skills requires a process
1
2
3
4
LEGEND(Proficiency Level
Qualification Code)
Minimal Ability
Can Do With Help
Can Do Unassisted
Can Teach / Sign-Off
Proficiency Level Definition
8
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QUALITY DISCIPLINE EXCELLENCE
Measuring one’s quality discipline health Overall Average
Score3.29
SCORERecruiting &
Hiring Retention
Succession
Planning
Skills Defined &
Assessed
Proficiency Level
(PL) Analysis and PL
Established
Training & MentoringKey Process Definition &
Practitioners Std. Wk. Mgmt.
1
N o def ined pro cess . Signif icant
gaps in s taff ing.
Turno ver rate >25%.
Em plo yee engagem ent sco re <55% with no
s ignif icant annual im pro vem ent.
Em plo yee Survey part ic ipat io n rate <70%.
Stay interv iews no t co nduc ted.
N o career paths m apped.
N o success io n plans fo r key indiv iduals .
Gaps unkno wn o r no t well unders to o d.
N eeds no t based o n bus iness go als o r are ad
ho c .
N o im pac t analys is o r co nt ingency planning
co nduc ted.
N o sk ill assessm ents co m pleted N o pro f ic iency levels assessed. So m e sk ills ident if ied/def ined, N o training
plan.
N o co m m unicat io n to em plo yees abo ut
training and develo pm ent sk ill needs .
Lack o f fello ws and/o r disc ipline chiefs / leads to suppo rt
the disc ipline
Lack o f Standard Wo rk .
D H R no t co nduc ted annually.
N o pro fess io nal so c iety invo lvem ent o r pro fess io nal
cert if icat io ns .
2
N o capac ity planning s tandard
wo rk exis ts ac ro ss disc ipline to
unders tand bus iness needs -
m ajo r reso urce gaps within
disc ipline.
Turno ver rate 20-25%.
Em plo yee engagem ent sco re 55-60%.
Em plo yee Survey part ic ipat io n rate 70-80%.
Stay interv iews no t co nduc ted.
N o career paths m apped.
P lan c reated annually.
Gaps ident if ied. R eac t ive gap c lo sure.
M inim al pro gress to annual plan.
Key sk ills ident if ied based o n kno wledge o f
c rit ical pro cesses .
Few indiv idual em plo yees have been fo rm ally
assessed to these s tandards .
Zero to so m e P ro f ic iency levels (P L)
es tablished o r ass igned. N o analys is o f
P L dis tribut io n to assure pro f ic iency
adequacy m eets bus iness /disc ipline
needs
Sk ills def ined, T raining available, no t
aligned to bus iness /sk ill needs .
N o T raining plans es tablished.
D isc ipline go als def ined. Lack o f Standard Wo rk fo r c rit ical
pro cesses .
Fello ws and disc ipline chiefs / lead ident if ied but lack t im e
and reso urces to fulf ill respo ns ibilit ies .
D H R co nduc ted and M anagem ent reco gnizes Quality
health issues ; but plan no t develo ped to address issues .
C o m m unicat io n part o f the leadership disc ipline alignm ent
with fello ws and disc ipline chiefs .
3
M inim al capac ity planning
s tandard wo rk exis ts but is no t yet
ro bus t. So m e reso urce gaps .
Turno ver rate 15-20%.
Em plo yee engagem ent sco re 60-65%.
Em plo yee Survey part ic ipat io n rate 70-80%.
Stay interv iews no t co nduc ted.
C areer paths m apped with next ro les and but
no t shared with em plo yees .
So m e pro gress to plan.
So m e c rit ical gaps ident if ied with plan to
c lo se.
A reas o f greates t pain o r key pro cess needs
are addressed f irs t .
Key disc iplibe sk ills def ined and align with
c rit ical pro cesses .
So m e, sk ills assessm ents co m pleted. N o o r
part ial sk ill gap m it igat io n plan.
P ro f ic iency levels ass igned to all
prac t it io ners . N o P L dis tribut io n
analys is to assure adequate
pro f ic iec ies to m eet
bus iness /disc ipline needs
T raining sk ill gaps ident if ied; so m e
alignm ent to bus iness and sk ill needs .
A d ho c training and/o r so m e training
init iated. A d ho c m ento ring fo r high
po tent ial em plo yees .
D isc ipline H ealth inc luded in R o ad M ap. Standard Wo rk is
being c reated fo r c rit ical pro cesses .
Fello ws and disc ipline chiefs part ially invo lved in D H R
pro cess .
M anagem ent reco gnizes Quality health issues ; plan part ially
develo ped to address issues .
4
C apac ity planning s tandard wo rk
es tablished. M inim al reso urce
gaps . Ongo ing, but reac t ive,
rec ruitm ent effo rts .
Turno ver rate 10-15%.
Em plo yee engagem ent sco res 65-70%.
Em plo yee Survey part ic ipat io n rate 80-90%.
Stay interv iews co nduc ted o ccas io nally.
C areer paths m apped with next ro les and but
shared with a lim ited num ber o f em plo yees .
Signif icant pro gress to plan.
N o c rit ical gaps .
D ef ined sus tainm ent plan exis ts . Inter-
generat io nal kno wledge trans fer/m ento ring
plan. P ro ac t ive plan to f ill ret irem ent
po s it io ns v ia pro ac t ive kno wledge trans fer
init iat ives .
Key sk ills def ined and aligned with c rit ical
pro cesses .
M ajo rity em plo yee sk ills assessm ents
co m plete. P lan es tablished
P ro f ic iency levels ass iged to all
em plo yees w/in disc ipline. So m e level
o f P L dis tribut io n analys is co m plete.
So m e P L im pro vem ent plans
(T raining) aligned with required sk ills
are in pro gress
Indiv idual t raining and develo pm ent plans
c learly m atched to bus iness needs within
disc ipline.
C urriculum /Sk ills def ined and m o nito red.
A dequate training budget.
100% use o f ID P ; linked to sk ills
assessm ent.
Info rm al m ento ring fo r m o s t em plo yees .
Full co m pliance to s tandard wo rk .
Sk ill m atrices c reated.
Standard Wo rk is c reated fo r c rit ical pro cesses .
Fello ws and disc ipline chiefs fully invo lved in D H R pro cess .
M anagem ent reco gnizes Quality health issues ; plans
develo ped to address issues .
5
C apac ity planning s tandard wo rk
es tablished. N o reso urce gaps .
B alanced reso urces to bus iness
needs . R ight talent fo r right
po s it io ns . A c t ively engaged in
rec ruit ing
Turno ver rate <10%.
Em plo yee engagem ent sco re >70%.
Em plo yee Survey part ic ipat io n rate 90-100%.
Stay interv iews co nduc ted regularly.
C areer paths m apped with next ro les and
shared with em plo yees .
100% to plan.
T ies to P FT and m o nthly o r scheduled
rev iews [1:1.]
C o nnec t LD R and ID P /P FT pro cess .
N o gaps .
Sus tainm ent plan in place.
Key sk ills def ined and aligned with c rit ical
pro cesses . On P lan
Sk ill assessm ents co m pleted.
P ro f ic iency levels ident if ied fo r all
em plo yees . P L dis tribut io n analys is
co m plete. P L im pro vem ent plans
(T raining) aligned with required sk ills
are co m plete
T raining/M ento ring pro gram also
addresses em plo yee fulf illm ent needs fo r
career gro wth. T raining fo r m ento rs . 100%
use o f ID P .
Fo rm al m ento ring pro gram within disc ipline
with training fo r m ento rs .
P ro ac t ive kno wledge trans fer/m ento ring
plan exis ts .
Standard wo rk co m plete, accurate and fully deplo yed.
Fello ws and dis icpline chiefs pro ac t ive in ident ifying
em ergening ro les to m eet bus iness needs . Full suppo rt by
m anagem ent in execut ing plans . Signif icant invo lvem ent
pro fess io nal o rganzat io ns , and cert if icat io n in o ne's area
o f expert ise is the no rm .
2 4 3 2 3 4 5
Training & Mentoring
Health Management - Key
Process definition & Std. Wk.
Succession Planning Complete discipline succession plan
Skills Defined and Assessed 1) Create Skills Matrix: Complete 2) Align with Quality Standard Work 3) Conduct Self-Assessments
Proficiency Level Implement Skill Gap Plan
2015 Area ABC - Quality Discipline Health Review
Provide Action Items When Prompted
Recruiting & Hiring Develop/Complete Capacity Analysis
Retention Develop internship plan with local schools
CATEGORIES
Recruiting & Hiring
Retention
Succession Planning
Skills Definition &
Assessment
Proficiency Level
Assessment
Training & Mentoring
Standard Work
Management Data is fictitious in above matrix 9
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QUALITY DISCIPLINE EXCELLENCE
Gage Suitability / Control Charts
Minitab Statistical Software
ProCert Interactive Tool
ITC – Export Control Requirements
Resolving Quality Notifications
Various Computer Systems
Various audit checklists
GD&T and Drawing Interpretation
Evaluating a PPAP Package
Evaluating Control Charts/Gage R&R Results
Minitab Statistical Software
Conducting Supplier Assessments/Audits
Providing Supplier Surveillance
Executing Improvement Projects (DMAIC)
Assessing PPAP
Pulling PPAP packages from suppliers
Performing a Process Control Validation
Creating Process Flow Diagrams
Planning a PFMEA
Supplier Improvement Planning
Supplier Improvement Standard Work
RRCA Interactive Tool
Delivery & Quality Clinic System
Team Facilitation
Executing a DIVE/8D Project
Minitab Statistical Software
Executing & Reviewing a PFMEA
Executing a Supplier Development Plan
Building Supplier Relationships
PPV Skills by Sub-Discipline
Quality Planning Quality Control
Quality Improvement Quality Assurance
10
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Product & Process Validation Discipline
Overview Key Responsibilities
Critical Skills Needed Preferred Education
Performs functions related to the Quality of
supplied products
Supports a set of suppliers for a given value
stream.
Domestic & International travel
Escape Management/DQ Clinic Process
RRCA, ProCert tools & techniques
UPPAP Implementation
GD&T & Drawing Interpretation
UPPAP/FAI process
MSA, Gage Suitability and Instrumentation
PFMEA
Audit/Assessment capability
ACE toolbox
BA/BS degree in an Engineering or Technology
Discipline
ASQ Certified Quality Engineer or Six Sigma Black-
belt
Timely closure of supplier Corrective Action Plans
Identifies systemic supplier issues requiring process
improvement (i.e., PIPT involvement)
Reduction of PPM, escapes, and QN activity
Communicate key PW quality requirements & provide
training
SQE on a page (Example Four Blocker)
11
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Product & Process Validation Discipline
Overview Key Responsibilities
Critical Skills Needed Preferred Education
A SQAR works directly with a Supplier onsite in
the support of product release, First Article
Inspections, performing a variety of audits, and
communicating the P&W quality requirements.
SQARs typically work out of their home and are
geographically located.
PW, ASQR and AS supplier related
procedures
RRCA tools & techniques/DQ Clinic process
Supporting UPPAP implementation
Designated Quality Representative (DQR)
process
First Article Inspection approvals
KPC Management
Inspection, Test and Gaging techniques
Utilization of the ACE toolbox
Product/Commodity specific knowledge
(i.e., Machining, Composites, etc.)
BA/BS degree in an Engineering or Technology
Discipline
ASQ Certified Quality Engineer or Six Sigma Black-
belt or Certified Quality Auditor or Certified Mechanical
Inspector or Certified Quality Technician
Facilitate product release
Timely closure of supplier Corrective Action Plans
Approval of FAIs and Delta FAIs
Various audits per PW 5.1.2 L2
SQAR on a page (Example Four Blocker)
12
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QUALITY TECHNICAL SKILLS PROGRESSION
13
CORE QE SKILL SET By all means not an exhaustive list
Export Control/Business Ethics
Process Mapping/Value Stream Mapping
Executing and Evaluating a Process FMEA
Statistical Process Control/Gage Capability
Preparation and Review of Control Plans
Gage Familiarization & Adequacy
Control Builds/Process Control Validations
Process/Product Auditing
GD&T and Drawing Interpretation
First Article Inspection
Special Approvals (i.e., special processes, frozen processes, etc.)
RCCA Investigations/Problem Solving in a Multi-Tiered Supply Chain
Data Mining/Report Generation/Presenting to Executives
Building Supplier Relationships
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Skills required in today’s
global business environment
Traditional skills getting
harder to replace and vitally
needed
14
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33 skills mapped to CQE BOK
Matrix and Guidance Workbook
created and distributed
Associates utilize Proficiency Level
Guidance Sheet and rate
themselves
Supervisor reviews direct report’s self
assessment
Modifies if feels the need
Development discussion based on the data
Currently being used by PW SQA,
next internal QA
QUALITY DISCIPLINE EXCELLENCE
Skills & Proficiency Matrix & Assessment
LAST NAME 1 QUESTIONS????
FIRST NAME2 SQA: Contact Pete Teti at 7-4771
CLOCK NUMBER (numbers only) 3 INTERNAL QUALITY: Contact Rob Latouri at 5-2567
FUNCTIONAL AREA (select from list)4 GROUP QUALITY: Contact Peter Papadopoulos at 7-1117
SUPERVISOR LAST NAME
SUPERVISOR FIRST NAME
SUPERVISOR CLOCK NUMBER
CQE BODY OF KNOWLEDGE (BOK)
CATEGORY
SKILL NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
SKILL
Str
ate
gic
Pla
nnin
g
Eth
ics
Leaders
hip
Facili
tatio
n
Com
munic
atio
n
Custo
mer
Rela
tions
Supplie
r M
anagem
ent
Qualit
y P
rocedure
s a
nd S
pecifi
catio
ns
Qualit
y S
tandard
s (
AS
9100, A
S9102, A
SQ
R-0
1, etc
.)
Qualit
y A
udits
& A
ssessm
ents
CO
PQ
Managem
ent of K
ey P
roduct C
hara
cte
ristic
s (
KP
Cs)
New
Pro
gra
m Intr
oductio
n (
NP
I)
Technic
al D
raw
ings a
nd S
pecifi
catio
ns
Desig
n V
erific
atio
n (
UP
PA
P, F
AI and E
SA
)
Pro
cess C
ontr
ol T
ools
Mate
rial R
evie
w
Accepta
nce S
am
plin
g
Gage S
uita
bili
ty
Metr
olo
gy &
Calib
ratio
n
Measure
ment S
yste
m A
naly
sis
Qualit
y C
ontr
ol T
ools
Contin
uous Im
pro
vem
ent T
echniq
ues
Corr
ectiv
e A
ctio
n
Pre
ventiv
e A
ctio
n
Data
Colle
ctio
n
Quantit
ativ
e C
oncepts
Sta
tistic
al D
istr
ibutio
ns
Sta
tistic
al D
ecis
ion M
akin
g
Rela
tionship
s b
etw
een V
ariable
s
SP
C (
i.e., u
se o
f C
ontr
ol C
hart
s)
Pro
cess C
apabili
ty
Desig
n o
f E
xperiem
ents
Type Your PL For Each Skill
USE PL GUIDANCE SHEET TO AID IN SCORING
RETURN SHEET TO YOUR SUPERVISOR
LEGEND(Proficiency Level
Qualification Code)
Minimal Ability
Can Do With Help
Can Do Unassisted
Can Teach / Sign-Off
2015 PPV QUALITY SKILLS SELF ASSESSMENT WORKSHEET
Quality & Mgt.
Tools
(ACE)
Quantitative Methods and Tools
Overa
ll P
rofi
cie
ncy
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Management and LeadershipThe Quality
System
Product and
Process Design
Product and
Process
Control
Testing &
Measurement
Category(Based on the ASQ CQE
Body of Know ledge)
Skill(Based on the ASQ CQE Body of Know ledge)
Skill Item
Number
PL1
Understand
PL2
Apply with Supervision
PL3
Apply without Supervision
PL4
Teach & Develop SW
Classification of Quality Characteristics 12
Understands the requirements of
PWA79345, UTCQR-09.1 and ASQR-
09.2
Manages the compliance of KCs;
support assessing KPC compliance
at a supplier
Provides input to engineering and
operations on the application of KPCs;
knows specifically what to look for in a
supplier assessment. Lead KPC
compliance assessments.
Develops standard work on the
application and management of KCs (i.e.,
develop curriculum, teach how to
conduct a KPC assessment, teach PC
201, RRCA 201).
Design Inputs and Review 13
Understands the structure of the IPD
process; what the different design
reviews are and timing.
Participates in the IPD process;
provide input to DFMEAs/DRAs as
part of IPDTeam
Takes the lead role from Supplier Quality
as member of an IPD team; draws data
from SQ members and provides input to
the IPD DRA process.
Develops standard work on the execution
of the IPD process; serves as SQ expert
relative to sourcing concerns.
Technical Drawings and Specifications 14
Understands basic drawing interpretation
and some familiarity with PWA 360.
Has a working knowledge of PW 360,
knows who to go to for help, some
familiarity with GD&T.
Has a strong knowledge of PW 360, how
it applies across commodities, can act as
a resource for less experienced
individuals and has strong working
knowledge of GD&T (e.g., interpreting
MMC/LMC, etc.).
Can develop curriculum/standard work
and instruct others in drawing PW 360
drawing interpretation, GD&T, help make
interpretations for suppliers & customers.
Design Verification 15
Understands the relationship between
UPPAP, ESA, FAI and other quality
verification requirements
Supports the execution of quality
verification activities
Guides teams on the execution of qualtiy
verification activities and provides
approval
Develops standard work on the execution
of quality verification activities and
approvals.
Tools 16
Has some familiarity of the process
control tools such as process mapping,
correllating design inputs to process
steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Should
participate in team-based process control
related events to gain experience.
Has working knowledge of the
process control tools such as
process mapping, correllating design
inputs to process steps, proper work
instruction development &
assessment, PFMEA creation &
assessment, Control Plan creation &
assessment and selection of mistake-
proofing controls. Can participate in
team-based process control related
events.
Can instruct others in the tools of
process control such as process
mapping, correllating design inputs to
process steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Can lead
team-based process control related
events.
Can develop curriculum/standard work
and instruct others in the tools of process
control such as process mapping,
correllating design inputs to process
steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Can
lead/teach others to lead team-based
process control related events.
Material Control 17
Has some familiarity of the NCM standard
work relative to MC&O 5.3.6.1/QA-6088
and use of QN/eQN systems for
processing NCM.
Has working knowledge of the NCM
standard work relative to MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM.
Teaches standard work/curriculum
around the execution of MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM.
Develops standard work/curriculum
around the execution of MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM. Acts as a
resource for questions/interpretation of
requirements.
Acceptance Sampling 18
Basic familiarity of the requirements of
ASQR-20.1.
Supports the application and has
good working knowledge of ASQR-
20.1. Knows where to get help on
interpretaion issues.
Guides teams on the execution of ASQR-
20.1. Can act as a resource for
questions regarding ASQR-20.1
interpretation.
Develops standard work around the
execution of ASQR-20.1. Develops
training curriculum and instructs others in
the use of ASQR-20.1 and basic
sampling principles.
PW Supplier Quality Skills & Proficiency Guidance Sheet for Associates and Managers
Product and
Process Control
Product and
Process Design
15
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QUALITY DISCIPLINE EXCELLENCE
Skills Matrix – Part 1 Skills Assessment LAST NAME 1 QUESTIONS????
FIRST NAME2 SQA: Contact Pete Teti at 7-4771
CLOCK NUMBER (numbers only) 3 INTERNAL QUALITY: Contact Rob Latouri at 5-2567
FUNCTIONAL AREA (select from list)4 GROUP QUALITY: Contact Peter Papadopoulos at 7-1117
SUPERVISOR LAST NAME
SUPERVISOR FIRST NAME
SUPERVISOR CLOCK NUMBER
CQE BODY OF KNOWLEDGE (BOK)
CATEGORY
SKILL NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33
SKILL
Str
ate
gic
Pla
nnin
g
Eth
ics
Leaders
hip
Facili
tatio
n
Com
munic
atio
n
Custo
mer
Rela
tions
Supplie
r M
anagem
ent
Qualit
y P
rocedure
s a
nd S
pecifi
catio
ns
Qualit
y S
tandard
s (
AS
9100, A
S9102, A
SQ
R-0
1, etc
.)
Qualit
y A
udits
& A
ssessm
ents
CO
PQ
Managem
ent of K
ey P
roduct C
hara
cte
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KP
Cs)
New
Pro
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NP
I)
Technic
al D
raw
ings a
nd S
pecifi
catio
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Desig
n V
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atio
n (
UP
PA
P, F
AI and E
SA
)
Pro
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ontr
ol T
ools
Mate
rial R
evie
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Accepta
nce S
am
plin
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Gage S
uita
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Metr
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Calib
ratio
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Measure
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yste
m A
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Qualit
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ontr
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ools
Contin
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pro
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echniq
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Corr
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Pre
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Data
Colle
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Quantit
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oncepts
Sta
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Sta
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Rela
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s b
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ariable
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SP
C (
i.e., u
se o
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ontr
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hart
s)
Pro
cess C
apabili
ty
Desig
n o
f E
xperiem
ents
Type Your PL For Each Skill
USE PL GUIDANCE SHEET TO AID IN SCORING
RETURN SHEET TO YOUR SUPERVISOR
LEGEND(Proficiency Level
Qualification Code)
Minimal Ability
Can Do With Help
Can Do Unassisted
Can Teach / Sign-Off
2015 PPV QUALITY SKILLS SELF ASSESSMENT WORKSHEET
Quality & Mgt.
Tools
(ACE)
Quantitative Methods and Tools
Overa
ll P
rofi
cie
ncy
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Overa
ll
Management and LeadershipThe Quality
System
Product and
Process Design
Product and
Process
Control
Testing &
Measurement
Alignment with ASQ CQE Body of Knowledge 16
This document does not contain any export regulated technical data.
QUALITY DISCIPLINE EXCELLENCE
Proficiency Guidance Sheet – Part 1 Skills Assessment
Alignment with ASQ CQE Body of Knowledge
Category(Based on the ASQ CQE
Body of Know ledge)
Skill(Based on the ASQ CQE Body of Know ledge)
Skill Item
Number
PL1
Understand
PL2
Apply with Supervision
PL3
Apply without Supervision
PL4
Teach & Develop SW
Classification of Quality Characteristics 12
Understands the requirements of
PWA79345, UTCQR-09.1 and ASQR-
09.2
Manages the compliance of KCs;
support assessing KPC compliance
at a supplier
Provides input to engineering and
operations on the application of KPCs;
knows specifically what to look for in a
supplier assessment. Lead KPC
compliance assessments.
Develops standard work on the
application and management of KCs (i.e.,
develop curriculum, teach how to
conduct a KPC assessment, teach PC
201, RRCA 201).
Design Inputs and Review 13
Understands the structure of the IPD
process; what the different design
reviews are and timing.
Participates in the IPD process;
provide input to DFMEAs/DRAs as
part of IPDTeam
Takes the lead role from Supplier Quality
as member of an IPD team; draws data
from SQ members and provides input to
the IPD DRA process.
Develops standard work on the execution
of the IPD process; serves as SQ expert
relative to sourcing concerns.
Technical Drawings and Specifications 14
Understands basic drawing interpretation
and some familiarity with PWA 360.
Has a working knowledge of PW 360,
knows who to go to for help, some
familiarity with GD&T.
Has a strong knowledge of PW 360, how
it applies across commodities, can act as
a resource for less experienced
individuals and has strong working
knowledge of GD&T (e.g., interpreting
MMC/LMC, etc.).
Can develop curriculum/standard work
and instruct others in drawing PW 360
drawing interpretation, GD&T, help make
interpretations for suppliers & customers.
Design Verification 15
Understands the relationship between
UPPAP, ESA, FAI and other quality
verification requirements
Supports the execution of quality
verification activities
Guides teams on the execution of qualtiy
verification activities and provides
approval
Develops standard work on the execution
of quality verification activities and
approvals.
Tools 16
Has some familiarity of the process
control tools such as process mapping,
correllating design inputs to process
steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Should
participate in team-based process control
related events to gain experience.
Has working knowledge of the
process control tools such as
process mapping, correllating design
inputs to process steps, proper work
instruction development &
assessment, PFMEA creation &
assessment, Control Plan creation &
assessment and selection of mistake-
proofing controls. Can participate in
team-based process control related
events.
Can instruct others in the tools of
process control such as process
mapping, correllating design inputs to
process steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Can lead
team-based process control related
events.
Can develop curriculum/standard work
and instruct others in the tools of process
control such as process mapping,
correllating design inputs to process
steps, proper work instruction
development & assessment, PFMEA
creation & assessment, Control Plan
creation & assessment and selection of
mistake-proofing controls. Can
lead/teach others to lead team-based
process control related events.
Material Control 17
Has some familiarity of the NCM standard
work relative to MC&O 5.3.6.1/QA-6088
and use of QN/eQN systems for
processing NCM.
Has working knowledge of the NCM
standard work relative to MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM.
Teaches standard work/curriculum
around the execution of MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM.
Develops standard work/curriculum
around the execution of MC&O
5.3.6.1/QA-6088 and use of QN/eQN
systems for processing NCM. Acts as a
resource for questions/interpretation of
requirements.
Acceptance Sampling 18
Basic familiarity of the requirements of
ASQR-20.1.
Supports the application and has
good working knowledge of ASQR-
20.1. Knows where to get help on
interpretaion issues.
Guides teams on the execution of ASQR-
20.1. Can act as a resource for
questions regarding ASQR-20.1
interpretation.
Develops standard work around the
execution of ASQR-20.1. Develops
training curriculum and instructs others in
the use of ASQR-20.1 and basic
sampling principles.
PW Supplier Quality Skills & Proficiency Guidance Sheet for Associates and Managers
Product and
Process Control
Product and
Process Design
17
CERTIFIED QUALITY ENGINEER PREP COURSE
WHO For PW & UTAS Quality & Supplier Quality
Professionals
WHAT Preparation course to become an ASQ
CQE; course linked to skills matrix
Advanced learning in APQP, Quality Management Systems,
Reliability, Acceptance Sampling, SPC, Problem Solving, DOE,
Statistical Analysis and so much more!
WHEN Currently running for PW & UTAS every
Tuesday morning; again for Spring 2016
WHERE UTAS-WL, Academy for Engineering
Excellence
WHY ASQ certification enhances one’s career!
HOW See Pete Teti, 7-4770, for all information
HOW MUCH Approx. $500 for materials and exam fee
ENROLLMENT 77 total students; 23 from PW (let’s get more!!)
0
10
20
30
40
50
60
Pratt UTAS
23
54
77 global participants registered
Quality certification drives quality performance!! This document does not contain any export regulated technical data.
This document does not contain any export regulated technical data.
CQE Typical Program Agenda
Hartford Section (103) ASQ, Spring 2014 CQE course; Teti, Luko, Phalin
66 hours
SESSION DATE DAY WHERE HOURS TOPIC TIME INSTRUCTOR CQT 1 7/21/2015 Tuesday UTAS - WL 1 CQE Overview & Expectations Meeting 1:00 PM - 2:00 PM Pete/Steve/Mark X
2 8/18/2015 Tuesday UTAS - WL 3 SECTION IV: Product & Process Design 9:00 AM - 12:00 PM Pete Teti X
3 8/25/2015 Tuesday UTAS - WL 3 SECTION IV: Product & Process Design (Reliability) 9:00 AM - 12:00 PM Pete Teti
4 9/1/2015 Tuesday UTAS - WL 3 SECTION V: Product & Process Control 9:00 AM - 12:00 PM Mark Phalin X
5 9/8/2015 Tuesday UTAS - WL 3 SECTION V: Product & Process Control (Acceptance Sampling) 9:00 AM - 12:00 PM Pete Teti X
6 9/15/2015 Tuesday UTAS - WL 3 SECTION VI: Testing & Measurement Tools 9:00 AM - 12:00 PM Mark Phalin X
7 9/22/2015 Tuesday UTAS - WL 3 SECTION VII: Continuous Improvement Tools 9:00 AM - 12:00 PM Mark Phalin X
8 9/29/2015 Tuesday UTAS - WL 3 SECTION VII: Continuous Improvement Tools 9:00 AM - 12:00 PM Mark Phalin X
9 10/6/2015 Tuesday UTAS - WL 4 SECTION VIII: Quantitative Methods 8:00 AM - 12:00 PM Steve Luko X
10 10/13/2015 Tuesday UTAS - WL 4 SECTION VIII: Quantitative Methods 8:00 AM - 12:00 PM Pete Teti X
11 10/20/2015 Tuesday UTAS - WL 4 SECTION IX: Statistical Tools (SPC) 8:00 AM - 12:00 PM Steve Luko
12 10/27/2015 Tuesday UTAS - WL 4 SECTION IX: Statistical Tools (SPC) 8:00 AM - 12:00 PM Pete Teti
13 11/3/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Steve Luko
14 11/10/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Pete Teti
15 11/17/2015 Tuesday UTAS - WL 4 SECTION X: Statististical Applications 8:00 AM - 12:00 PM Steve Luko
16 11/24/2015 Tuesday UTAS - WL 4 SECTION XI: Risk Management 8:00 AM - 12:00 PM Pete Teti
17 12/1/2015 Tuesday UTAS - WL 4 Simulated Mock Exam, All Sections 8:00 AM - 12:00 PM Pete/Steve
18 12/1/2015 Tuesday UTAS - WL 4 Review of Simulated Mock Exam 12:00 PM - 4:00 PM Pete/Steve
TOTAL HOURS 62
Note 1: CQT modules are noted above.
Note 2: Course to be held at the UTAS Academy for Engineering Excellence, Building 1, Windsor Locks, CT
DIRECTIONS TO THE ACADEMY FOR ENGINEERING EXCELLENCE
From Pratt & Whitney: Take 91 North to Exit 40. Take the Hamilton Road exit. Take right at end of ramp. Come to fifth stop sign and park in the horseshoe.
Go inside the Customer Lobby and obtain a Visitor's Pass and place on mirror of your car. Proceed through double doors in lobby
and go down stairwell to tunnell. Continue just past Stairwell 11 to the Academy for Engineering Excellence training room on RHS.
Otherwise you may participate remotely using the instructor provided call-in/web number.
CERTIFIED QUALITY ENGINEER SCHEDULE - JOINT PW/UTAS 2015 SESSION
This document does not contain any export regulated technical data.
UPPAP is a protocol used to establish confidence in component suppliers and their production
processes, by proving that:
"....all UTC Aerospace business unit’s requirements are met by the supplier and that the
process under review has demonstrated, during an actual production run, to have the potential
to consistently produce parts meeting these requirements."
UPPAP – ASQR-09.2 A Definition (Reference AIAG PPAP Manual)
20
QE/SQEs must be skilled in
PPAP package evaluation
and assuring core elements
are properly linked
ASQR-09.2 requires Producers to demonstrate this linkage
• Receives input from PFMEA, MSA
• Focuses on how specific process steps will be controlled.
• Required of all suppliers
• Feeds work instruction creation
Process
Control Plan
• Focuses on sequence of steps used to create product
• Required for all suppliers
• Should include sequence of steps, KCs
Process
Flow Map
• Focuses on product design and/or specifications
• Required for suppliers with design authority
• Identifies inputs to PFMEA
DRA
(DFMEA)
• Receives input from DRA
• Built from part Process Flow Map
• Required for all suppliers
• Identifies KCs for MSA, Process Control Plan, Initial Process Studies
PFMEA
• Utilizes KCs from PFMEA
• Required for all suppliers
• Mitigation plan activities should be included in Process Control Plan
Measurement
System Anal.
• Utilizes KCs from PFMEA
• Required for all suppliers
• Mitigation plan activities should be included in Process Control Plan
Initial Process
Studies
This document does not contain any export regulated technical data.
ASQR-09.2 UPPAP ELEMENTS
Design Risk Assessment (DRA)
Process Flow
PFMEA
Process Control Plan
Process Readiness Study (PRS)
Initial Process Studies (IPS)
Measurement System Analysis (MSA)
Dimensional Reports (FAI + 4)
UPPAP Core Elements
5555
6666
7777
8888
9999
10101010
12121212
444415151515
Released Production Drawings
Released SPD/QAD/RCC
Prod. PO & Demand Fulfillment
Product Definition
11
22
33
EFP / ESA
Functional Testing
UPPAP Special Elements
11111111
13131313
UPPAP Review and Sign-off
UPPAP Formal Approval
1919
Special Processes & NDT
Material Certification Documents
Dimensional Raw Material Approval
Part Marking Approval
Packaging Approval
Required Approvals
16161616
14141414
1818
1717
Continuous UPPAP Approval State
Process Change Management
21
QE/SQEs must be skilled in PPAP package evaluation and assuring
traditional elements are properly completed 21
This document does not contain any export regulated technical data.
HELPFUL TOOLS ENABLE SKILL DEVELOPMENT
Process Certification Interactive Tool
To help individuals work
through the 6 Steps of
Process Certification, a
ProCert Interactive
tool has been developed
that provides detailed
definitions and templates
for the user. It is
available to internal UTC
folks and PW suppliers
via the PW Supplier
portal.
22
This document does not contain any export regulated technical data.
HELPFUL TOOLS ENABLE SKILL DEVELOPMENT
RRCA Interactive Tool
The RRCA Interactive
Tool linked below was
created to guide teams
and individuals through
the RRCA process. It is
available to internal UTC
folks and PW suppliers
via the PW Supplier
portal.
23
This document does not contain any export regulated technical data.
QUALITY DISCIPLINE EXCELLENCE
Skills & Proficiency Summary Quality discipline is ever evolving and having a larger impact to a company’s
success
Quality doesn’t have to be a stop over; it can be a career
Plenty of aspects to the Quality discipline
Join ASQ, go to the monthly meetings, start building a quality network
Start with the core skills:
UPPAP, RRCA, ProCert, Gage Suitability, MSA, GD&T, Drawing
Interpretation, Quality Audits, Quality Standards
THEN GET CERTIFIED!! CQE, CQA, CQI, CQT, CSSGB, CSSBB, etc.
24