quality people, quality leadership creating a great … chapter/quality people... · •what would...

Quality People, Quality Leadership

Creating A Great Place To Work

Presented by: Fiorella Callocchia, CMC CHRP

President & Founder, HR Impact

[email protected]

Cell: 905-303-2469

September 12th, 2013

mailto:[email protected]

mailto:[email protected]

• What would you tell a candidate is great about working at your

organization?

Icebreaker

2 Quality People, Quality Leadership - Creating A Great Place To Work

Today’s Business Environment

• Focus on growth, profit, new revenue streams

• Even more pressure to do more without extra resources

• Cost reduction, elimination and containment initiatives

• Laser-type focus on efficiency & effectiveness

• More scrutiny on the numbers and expenses

• Customers are better informed and more demanding

• Lack of work / life harmony

• Increase in technological complexity

• Work / life harmony challenges

• Generational differences

• Difficulty in finding and retaining key talent

• Higher levels of overall stress on leaders, teams and employees


• Studies reveal EI is the key to excellence in leadership

• Set of skills to help us cope with demands of everyday life

• Analysis of over 500 competency studies around the world

determined 80% of leadership effectiveness involved emotional

intelligence

• High EI leads to increase in employee engagement, reduced

turnover, enhanced collaboration and overall performance

• Extensive research indicates EQ is better overall predictor of success

in life (personal and professional) than IQ

• Organizations are integrating Emotional Intelligence into their

competency models and every key process of Talent Management

Emotionally Intelligent Leaders Are The Key


EI & Performance

Emotional intelligence-based competencies are twice as important as IQ plus technical skills combined in the ingredients of outstanding performance.

Emotional Intelligence is not the opposite of intelligence, it is not the

triumph of head over heart – it is the unique intersection of both.

Emotional Intelligence combines emotion with intelligence.

Daniel Goleman, Author

Working With Emotional Intelligence


Emotional Intelligence & Revenue Growth


Leadership Development Efforts


Did You Know…

• Jack Dorsey, Creator of Twitter & Square fired by his own Board

because he lacked communication and social skills

• Dr. Sheldon Cooper – Character on tv show The Big Bang Theory

• IQ is the minimum price of admission in today’s world

• EQ is the differentiator and the yellow brick road to overall success


Premium & Discount Analysts Place


Costs of Ineffective Leadership


The EQ-i2.0 Model

Quality People, Quality Leadership - Creating A Great Place To Work 11

• Self-Regard – self respect and confidence

• Self-Actualization – continuous self development

• Emotional Self-Awareness – recognize & understand own emotions

NOTE:

Research shows self- actualization is the best overall predictor

of leadership potential

Self-Perception – addresses inner self


• Emotional Expression – openly expresses feelings and make self

understood

• Assertiveness – openly communicates in a socially acceptable

manner

• Independence – self reliant and can stand on own two feet

Self-Expression – outward expression


• Interpersonal Relationships – connect with others, maintain &

develop mutually satisfying relationships

• Empathy – understands and appreciates other’s feelings

• Social Responsibility – contributes to society, concern for community

Interpersonal – relationships with others


• Problem Solving – can find solutions when emotions are involved

• Reality Testing – see things as they really

• Impulse Control – can resist or delay impulses

Decision Making – using emotional

information


• Optimism – positive, hopeful and optimistic

• Flexibility – adaptable and change resilient

• Stress Tolerance – cope successfully with challenging situations

Stress Management – coping with emotions


• Trouble with people

• Arrogant

• Blocked personal learner

• Betrayal of trust

• Lack of composure

• Lack of ethics and values

• Insensitive to others

• Overdependence on a single skill or advocate

• Overmanaging

• Political missteps

• Non-strategic

Source: Lominger International: FYI Guide to Coaching & Development

Common Leadership Career Stallers


• Develop Leadership Competency Model which clarifies behaviours

and technical competencies required as well as descriptors

• Use assessment tools like Emotional Intelligence to enhance

leaders’ self awareness and build development plans

• Create relevant leadership effectiveness measures that are

tracked, monitored, reported and linked to performance

• Use surveys to obtain feedback from employees regarding

leadership brand, effectiveness, credibility, etc.

• Hold leaders accountable for HR / Talent metrics

• Define corporate values and related leadership behaviours

• Improve the recruitment and assessment processes for internal /

external candidates applying for leadership roles

• Take the appropriate action when leaders behave in a counter

culture manner

What Organizations Can Do


quality people, quality leadership creating a great … chapter/quality people... · •what would...

Documents