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TOULOUSE AIR SPARES 8 RUE DE LA BRUYERE 31120 PINSAGUEL FRANCE

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CAUTION Any print of this document can be out-of-date.

You are responsible for the control of its validity Original version in English

Approved by: L.SERRES

Doc. Ref. Revision Revision Date Pages

POL01 03 31 JAN 2018 16

Quality Manual



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Quality Manual

TABLE OF CONTENT

1 - Company Environment & Leadership

1-1 Quality Manual Revision …………………………………………………….………… Page 3

1-2 QMS Scope …………………………………………………………………………………….Page 3

1-3 QMS Context ……………………………………………………………………………….. Page 4

1-3-1 Internal Context

1-3-2 External Context

1-4 Quality Policy …………………………………………………………………............... Page 5

1-5 Authority & Responsibility… …………………………. ……………………………. Page 6

2 - Quality Management System

1-6 Continuous Improvement ……………………………………………………….……. Page 7

1-7 Processes Flow ……………………………………………………………..…………….. Page 8

1-8 Processes Interactions ………………………………………………….……..…..…. Page 9

1-9 QMS Documentation. ……………………………………………………………..….. Page 10

3- APPENDIX : Processes description ………………………………………………………………….…….……..Page 11 to 16



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Quality Manual

1 COMPANY ENVIRONMENT & LEADERSHIP

1.1 Quality Manual Revisions:

REVISION DATE EVOLUTION Chapter

1 01/11/2011 Creation All

2 18/02/2013

Company Profile: contacts 2

Toulouse Air Spares Process Flow and Interaction Figure 4.1

Control of Quality Records: Electronic Media 4.24

Configuration Management 7.1.1

Control of work transfer 7.1.2

3 31/01/2018 Complete review of the Manual: the quality policy, the field of application, processes interaction, responsibilities

All chapters reviewed

1.2 QMS Scope

Our Quality Management System (QMS) is consistent with both our Quality Policy, as well as the EN9120 Aerospace series Quality Management Systems requirements for stockist distributors (based on ISO9001).

Due to the nature of our organisation, the following sub-clauses of EN 9120/ISO 9001 are not applicable to our organisation:

➢ Design and development (§ 8.3);

Should this situation changes in future, procedures shall be established, documented, implemented and maintained.



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Quality Manual

1.3 QMS Context

Company Registration Number and date:

RCS TOULOUSE 534 947 692 - 01 October 2011 SIRET: 534 947 692 00016 Code APE : 4614Z

NATO Cage Code: FB0Z3

Location: Postal / Physical & Shipping

8 RUE DE LA BRUYERE 31120 – PINSAGUEL FRANCE

Office Contact Numbers:

Telephone: (33)-5-6220 6690

Fax: (33)-5-6176 2128

Strategy and Capabilities:

➢ Trade Stocking & Distribution of Aircraft Parts ➢ Trade Stocking & Distribution of Aircraft Services (Repair & Exchange) ➢ Service provider to support Worldwide Airlines & MRO in agreement with

Airframe Manufacturers & OEM’s (reliable sources)

Interested Parties:

➢ Shareholders ➢ Customers (Airlines, MRO, Distributors, OEMs) ➢ International Regulations

Company Approvals:

ISO 9001 and EN 9120 certified

1.3.1 Internal context

All members of Toulouse Air Spares have a significant impact on the Quality of Services/Products. We have implemented an internal organization according to a Processes Approach with detailed responsibilities and interactions. We have all an internal customer & we are all an internal supplier. The company Strategy is shared between all members of TAS in the following way:

➢ A global & Common Vision ➢ Detailed Objectives for each process ➢ Internal Rules & Procedures ➢ Human Values

1.3.2 External context

The MRO market is a very competitve market wich requires efficiency & hight Quality level of services/products. TAS brings added value to its customers insuring a good quality of services/products, reactivity ,tailored offers/contracts & adapted services. The Export Regulations in our domain is really complex & requires specific skills in Trading, Shipping & Export Control. TAS ensures regular trainings to perform the work at each level.



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Quality Manual

1.4 Quality Policy

TOULOUSE AIR SPARES, as a factory authorised distributor and a supplier of aviation equipment, strives to serve our Customers through a total commitment to integrity, service excellence and customer satisfaction. With the involvement of our people, we are committed to the continuous improvement of our Quality Management System (QMS), to ensure that the requirements of our company, and of our customers, are met to the fullest extent.

A significant aspect of the process of meeting these goals involves the establishment and maintenance of a formal QMS. This is the vehicle by which we put in place a pro-active system of standards, processes and audits to ensure that all the material we handle is properly accounted for, conforms to technical specifications, documented, handled and stored.

This is consistent with our commitment to play a positive role in aviation safety and ensure that we act as, and are perceived as, a responsible leader in the aerospace industry.

Adherence to the letter as well as the spirit of these requirements is the responsibility of every member of the TOULOUSE AIR SPARES team.

The Quality Director is responsible to improve and develop the QMS according to the latest revision of ISO9001 & EN9120 standards. They also ensure the availability of resources and information to develop our QMS.

The procedures established are designed to provide positive tracking of all material purchased, handled, and sold by our company.

The mission of the TOULOUSE AIR SPARES team is:

1) CUSTOMER SATISFACTION

• Exceptional service quality,

• All contract requirements are met,

• Exceptional product quality,

• On time delivery.

2) DEFECT FREE PRODUCTS

• Purchased,

• Stocked,

• Supplied



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Quality Manual

1.5 Authority & Responsibility

The Quality Management System is managed by the Quality Director of Toulouse Air Spares and then the responsibilities within the company are shared between the CODIR members. The detailed responsibilities are defined into a specific internal form and the processes responsibilities are defined on each process description. Global vision on Authorities & Responsibilities:

Sales Manager

ACCOUNTING DPTSUPPLY CHAIN DPT QUALITY DPTEXPORT CONTROL

DPT

SHAREHOLDERS

GENERAL MANAGER

PurchaserLogistic Team Leader

Export ControlManager

Quality DirectorAccounting ManagerSupply Chain

ManagerSales Director

SALES DPT

Sales Assistant Logistic Assistant

CODIR MEMBERS



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Quality Manual

2 QUALITY MANAGEMENT SYSTEM

2-1 Continuous improvement

Using the Quality Policy, Quality Objectives and the Process Approach, Toulouse Air Spares, through the Quality Director and the General Manager, strives to continually improve the efficiency of the QMS.



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Quality Manual

2-2 Processes Flow

3 types of processes defined:

Management Processes: to define Strategy & Objectives to ensure the Company development & the Continuous Improvement of our QMS. (M1 « Policy and Objectives of Management» and M2 « Continuous Improvement »).

Realization processes: the vocation of the company. (R1 « Commercial », R2 « Supply Chain », R3 « Logistic » including sub-processes).

Support processes: to support the realization processes. (S1 « Financial Management » et S2 «Human Resources »)

R1 - COMMERCIAL R1-1 Offer Management R1-2 Order Review

R2 - SUPPLY CHAIN R2-1 Sourcing

R2-2 Purchasing of Aeronautic Goods

R2-3 Purchasing of General Goods

R3- LOGISTIC R3-1 Stock Management R3-2 Receiving and Storage

R3-3 Dispatch



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Quality Manual

2-3 Processes interactions

Code of the various processes: M1 «Policy and Objectives of Management» M2 «Continuous Improvement» R1-1 «Offer Management» R1-2 «Order Review» R2-1 «Sourcing» R2-2 «Purchasing of Aeronautic Goods» R2-3 «Purchasing of General Goods» R3-1 «Stock Management» R3-2 «Receiving & Storage» R3-3 «Dispatch» S1 «Financial Management» S2 «Human Resources»



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Quality Manual

2-4 QMS Documentation

All document and data changes are reviewed and (re-) approved by the Quality Director. The revision status is identified in the relevant document.

Retention period and the method used to archive them is described on each procedure.

The QMS is defined in a documentation system consisting of:

Procedures are established and maintained to ensure control of all data and documents, whether internal or, where appropriate, received from external sources. The documents are accessible electronically to all members of the Toulouse Air Spares team via a shortcut on individual computers to the network server. Those not available in electronic form will be issued and authorized by the President and retained by the Document Controller.

Instructions detailed instructions used to control and define specific activities in all areas of the organization. To ensure that only current issues are in use, a master list, indicating revision status, will be kept up to date by the President or Quality Manager.

The Forms, the Tools and Indicators used within TOULOUSE AIR SPARES ensure the implementation of a Continuous Improvement.

Toulouse Air Spares maintains Records to demonstrate conformance to customer's requirements, product conformity, as well as the effective operation of the Quality Management System. The recordings are indicated in the "Registration" section in the relevant procedure, no separate procedure has been introduced. When we contractually agree, our customers have access to relevant quality records. All these records are readable, identifiable and stored, so that they can be easily retrieved and adequately protected.

Quality Manual

Work Instructions

Forms/Tools/Indicators Fact Sheet

Records

Procedure



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Quality Manual

3 APPENDIX: PROCESSES DESCRIPTION

3-1 Management M1

3-2 Management M2

REFERENCE PROCEDURES PR.04.01 Export Control Requirements PR.05.02 Organizational Structure PR.06.01 Risk Management PR.06.03 Quality Objectives / Programs PR.07.03 Data Access & Back-up & Maintenance PR.09.03 Management Review

INDICATORS

• Budget Monitoring

• Objectives Monitoring

INPUT

• Estimated budget and results of past

years (for investments)

• Define a Strategy with the shareholders

• Data improvement of the QMS

• Implement the regulations

• Internal & external communication

• Customer Satisfaction

• Best practices

• Business environment

• Regulatory requirements

POLICY & OBJECTIVES OF MANAGEMENT

GENERAL MANAGER

Define the Company Policy and the Objectives of Management in compliance with the requirements of the market and in coherence with the Strategy

• General orientations given

• Policy & Objectives established

• Budgets established or revised

• Human and material resources and

organization

• Communication

• Perspectives of development

• Continuous improvement

• Quality manual, flowchart, process

mapping

OUTPUT

INPUT

• Results of indicators

• Results of Audits (internal and external)

• Customer complaints and customer needs

• Indicators

• Customer satisfaction and feedbacks

• Employee satisfaction

• Export Control Regulations

CONTINUOUS IMPROVEMENT

QUALITY DIRECTOR Ensure continuous improvement of all processes described in the Quality Management System and improve the performance of the company.

• Setting up of an improvement and action plan

• Customer complaints are followed

• Audit decisions are followed and the Audit Program is updated/issued

• New orientations are decided to revise Policy and management objectives

OUTPUT

REFERENCE PROCEDURES PR.04.01 Export Control Requirements PR.06.03 Quality Objectives/Programs PR.07.02 Documentation Management & Control PR.09.03 Management Review PR.08.05 Supplier Evaluation PR.09.01 Inspection of Service Levels PR.09.02 Customer Complaints PR.09.03 Internal Audits PR.10.01 Non-Conforming Incidents PR.10.02 Corrective/Preventive Action WI.08.01 Discrepancy Reports

INDICATORS • Analysis and results of investigations with

Customers CSQ01 (once per annum)

• Customer complaints rate due to TAS dysfunction.

• Rate of Internal Audit conducted

• Rate of corrective action and action plan closed on time.



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Quality Manual

3-3 Commercial R1

3-3.1 R1-1

3-3.2 R1-2

INPUT

• Customer’s needs = RFQ

OFFER MANAGEMENT

SALES DIRECTOR

Provide an offer compliant with the customer needs, requirements and expectations: P/N, description, LT and price, services

• Customers’ needs satisfied = QTN

OUTPUT

REFERENCE PROCEDURES PR.04.01 Export Control Requirements PR.05.01 Financial Management PR 05.05 Export control PR.06.01 Risk Management PR.08.01 Offer Management PR 08.03 Sourcing PR 08.16 Airworthiness Directives

INDICATORS • Number of QTN • Number of items in QTN

INPUT

• Customer’s orders = REQ

• Customer’s purchase conditions

• Customer’s requirements

ORDER REVIEW

SALES DIRECTOR Review and check the customers’ orders received to ensure they are conform to our quote and to ensure we comply with all customers’ requirements

• Order acknowledgement

• Product/service notifications

• SPM updated

OUTPUT

REFERENCE PROCEDURES PR.04.01 Export Control Requirements PR.06.01 Risk Management PR.06.02 Financial Management PR.08.01 Offer Management PR.08.05 Supplier Evaluation PR.08.13 Repair PR 08.14 Exchange PR.08.17 Airworthiness Directives

INDICATORS

• Total Turnover per month

• Order transformation rate

• Items transformation rate



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Quality Manual

3-4 SUPPLY CHAIN R2

3-4.1 R2-1

3-4.2 R2-2

SOURCING R2-1

Quality Management System Process Flow & Interaction

REFERENCE PROCEDURES PR.06.01 Risk Management PR.08.01 Offer Management PR.08.03 Sourcing PR.08.05 Supplier Evaluation PR.08.06 Stock Management

INDICATORS • Purchase earnings • Suppliers Monitoring

INPUT

CLIENTS • Internal customer = Strategy

• Customer’s needs & orders

SUPPLIERS • Suppliers catalogue and price list

• Suppliers websites

STOCK • Storage needs

• Stock IP (initial provisioning)

• Stock new surplus available on the market

SOURCING

PURCHASING Find the best sources to support our customers and our storage needs in terms of cost, time, innovation and quality

• Purchase price negotiated and discounts

• Databases updated

• Customers’ needs satisfied

• Stock level satisfied

• New providers approved

• Risk Management

OUTPUT

PURCHASING OF AERONAUTIC GOODS R2-2


INPUT

CUSTOMER • Customer’s order file

• Contract and associated conditions

SUPPLIERS • Suppliers price lists, Payment terms and

Approvals

• Sourcing

• Relationship with Supplier

STOCK • Stock level

OUTPUT

REFERENCE PROCEDURES PR.06.01 Risk Management PR.08.04 Order Processing PR.08.03 Sourcing PR.08.05 Supplier Evaluation PR.08.13 Repair PR.08.14 Exchange WI.08.01 Discrepancy Report

PURCHASING OF AERONAUTIC GOODS

PURCHASING Purchase and Receive Products conform to our purchase specifications and conform to our customers’ requirements.

• Purchase price negotiation and discounts

• Update databases of prices

• Order created, checked, approved, issued

and followed-up

• Order priority level announced to Supplier

• Supplier contract and associated conditions

• Add approved supplier to a list

• Stock level updated (replenishment)

• Receiving of material

INDICATORS • Suppliers on time deliveries per month (delay rate of suppliers, discrepancy rate in total per month, by year and by supplier, non-conformity) • Discrepancy rate per month • Purchase processing time performance • Purchase costs objectives: discount - contract



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Quality Manual

3-4.3 R2-3

3-5 LOGISTIC R3

3-5.1 R3-1

PURCHASING OF GENERAL GOODS R2-3


REFERENCE PROCEDURES PR.05.02 Organizational Structure ARR01 Authority and Responsibility Register Management Delegation

INDICATORS • Respect of expenses compared to the budget.

INPUT

• Functioning needs

• Budget

PURCHASING OF GENERAL GOODS

GENERAL MANAGER Provide the means and resources to ensure the functioning of the company

• Purchase prices negotiated

and discounts

• Material and furniture

• IT

• Internal satisfaction

OUTPUT

INPUT

• Annual objectives’ of the stock

• Strategy

• Purchase goods at the request

of the purchasing department

• Purchase goods at the request

of the sales department

STOCK MANAGEMENT

STORE MANAGER / PURCHASING Check quantity/volume of goods available in the firm and purchase goods according to the requirements

• Decide to purchase or not new

goods according to the supply

and demand

OUTPUT

REFERENCE PROCEDURES PR.08.06 Stock Management PR.08.02 Order Review PR.08.08 Storage & Shelf Life PR.08.17 Airworthiness Directives

INDICATORS • Actual stock rate compared with the objectives • Quality of the stock: inventory • Best-selling items



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Quality Manual

3-5.2 R3-2

3-5.3 R3-3

REFERENCE PROCEDURES PR.08.07 Receiving PR.08.08 Storage & Shelf Life PR.08.10 QC Stamp Conditions PR.08.11 Identification & Traceability PR.08.12 Customer Supplied Material PR.09.04 Non-Conforming Incidents PR.08.16 Product Recall PR.08.18 Suspected Unapproved Parts & Counterfeit Parts WI.08.01 Discrepancy Report WI.08.03 Distribution of Original Certification

INDICATORS • Store processing time performance • Nº of Receipts • Nº of items received • Nº of new Discrepancies • Nº of open Discrepancies • INDICATOR customer complaints

INPUT

• Supplier’s package (quantity,

priority level, etc.)

• Supplier’s Orders

• Customer feedback / return

RECEIVING & STORAGE

SUPPLY CHAIN MANAGER Receive, check and stock goods compliant with our specifications of purchase

• Invoicing Items for dispatch

• Store items in warehouse

• Return items to the supplier or

Repair

• Items put on hold

OUTPUT

INPUT

• Customer Purchase Order

(quantity, priority level,

forwarding agent, etc)

• Stock

• Orders to be delivered

• New current orders of the day

DISPATCH

STORE MANAGER Check and dispatch goods to customers compliant with theirs requirements

• Packages prepares (items

counted from stock or from

receipt cycle)

• Packages followed (details of

dispatch, Invoice,

AWB/Tracking Nº)

• Non conformity

• Permanent Inventory

OUTPUT

REFERENCE PROCEDURES PR.04.05 Airworthiness Directive PR.08.09 Dispatch PR.08.10 QC Stamp Conditions PR.08.11 Identification & Traceability PR.10.01 Non-Conforming Incidents PR.08.15 Scrapping PR.08.16 Product Recall WI.08.02 Packaging WI.08.03 Distribution of Original Certification

INDICATORS • Nº of Delivery Notes issued

• Nº of items delivered

• Store processing time performance (IND05)



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Quality Manual

3-6 SUPPORT S1

3-7 SUPPORT S2

• Relationship with Customers, Banks,

Suppliers

• Customers invoices

• Suppliers invoices

• Credit Terms (Debtor’s and

Creditor’s)

• Cashflow

• Investment Needs

• Customers invoiced

• Customers payments

• Suppliers paid

• Accounts balanced and analyzed

INPUT

FINANCIAL MANAGEMENT

ACCOUNTING MANAGER Ensure the financial balance of the company

OUTPUT

• Customers invoiced

• Customers payments

• Suppliers paid

• Accounts balanced and analyzed

• Investment done

REFERENCE PROCEDURES PR.06.02 Financial Management

INDICATORS • Turnover per Month

• Unpaid invoices per Customer (statement / age analysis for Debtors)

• EBIT (flash by month)

• Cashflow

INPUT

• Needs and requests from Staff,

concerning training

• Absenteeism

• Vacation

• Resources needs

HUMAN RESOURCES

QUALITY MANAGER Recruit Train and Evaluate Staff to comply with our activity requirements

• Staff recruited

• Staff trained

• Staff paid

• Staff monitored

OUTPUT

REFERENCE PROCEDURES PR.07.01 Staff Management

INDICATORS • Rate of the training done

compared to the training program

• Annual performance interview

• Annual job interview

quality manual - toulouse air spares manual.pdfiso 9001 and en 9120 certified 1.3.1 internal context...

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