quality management system - reassessment audit
TRANSCRIPT
The UniKL BMIQuality Management System
(QMS)
Reassessment AuditReassessment Audit
Hisham Mat HussinQuality Management Representative
Scope of the systemThe University Kuala Lumpur British Malaysian Institute
Quality Management System (QMS) is established based on the ISO 9001:2000 for the provision of teaching and
learning services in:
•High National Diploma (HND) programs, •Degree programs and •Short courses
which includes: management responsibility, management of resources, teaching and learning realization processes from student admission until graduation and processes related to measurement, analysis and improvement of the system.
Feedback
Feedback
Student Intake PlanningAdmission
Curriculum Design & Development
Graduation
Academic RegistrationTimetableTeaching & LearningTeacher TrainingCourse Management
Course EvaluationAcademic
Quality Assurance
The Process Mapping
OTHER RELEVANT PARTIESMARALANEdexcelIndustries
MANAGEMENTVision, Mission, Quality Policy, Objectives; Budget
SUPPORT SERVICES
PurchasingHuman Resource AdministrationIndustrial LiaisonMarketingResource CenterAcademic AdvisorCounselingRecord & Document Control
GRADUATES
STUDENTS
MEASUREMENT, ANALYSIS AND CONTINUAL IMPROVEMENT
The ISO Model
ISO 9001:2000ISO 9001:2000MODELMODEL
Continual Improvement of the Quality Management System
Resource Management
Measurement, Analysis,
Improvement
Management Responsibilit
y
Product Realization ProductInputs Outputs
The ISO Model
ISO 9001:2000ISO 9001:2000MODELMODEL
Continual Improvement of the Quality Management System
Resource Management
Measurement, Analysis,
Improvement
Management Responsibilit
y
Product Realization ProductInputs Outputs
The ISO Model
ISO 9001:2000ISO 9001:2000MODELMODEL
Continual Improvement of the Quality Management System
Resource Management
Measurement, Analysis,
Improvement
Management Responsibilit
y
Product Realization ProductInputs Outputs
The ISO Model
ISO 9001:2000ISO 9001:2000MODELMODEL
Continual Improvement of the Quality Management System
Resource Management
Measurement, Analysis,
Improvement
Management Responsibilit
y
ProductInputs OutputsProduct Realization
The ISO Model
ISO 9001:2000ISO 9001:2000MODELMODEL
Continual Improvement of the Quality Management System
Resource Management
Measurement, Analysis,
Improvement
Management Responsibilit
y
Product Realization ProductInputs Outputs
The Document Structure
Quality
Manual
Procedures
Forms, Records & Reports
Link to local Q portal
Sub-procedures
Why
Who,What,When, Where
How
Evidence
Vision, Mission Vision, Mission & Quality Policy & Quality Policy
VisionVision
To be locally and internationally recognized as a preferred To be locally and internationally recognized as a preferred technologically based training institution.technologically based training institution.
To be To be the premier the premier entrepreneurialentrepreneurial
Technical UniversityTechnical University
MissionMission
BMI exists for the purpose of:BMI exists for the purpose of:Providing higher level technologically-based Providing higher level technologically-based education and training.education and training.Producing highly competent, innovative andProducing highly competent, innovative andwell-balanced graduates of local and international recognition.well-balanced graduates of local and international recognition.
To produce To produce enterprising global enterprising global
technopreneurstechnopreneurs
Quality PolicyQuality Policy
Quality PolicyQuality Policy
Quality PolicyQuality Policy
Principles of ISO 9001: 2000
Principle 1 Customer focus Principle 2 Leadership Principle 3 Involvement of people Principle 4 Process approach Principle 5 System approach to management Principle 6 Continual improvement Principle 7 Factual approach to decision making
Principle 8 Mutually beneficial supplier relationships
Continual ImprovementsContinual Improvements
Environments
Documentation
Services
Infrastructure
Safety and Health
Organizationstructure
Continual Improvements
Continuous ImprovementsContinuous Improvements Organizationstructure
Continual ImprovementsContinual Improvements Safety and Health
Continual ImprovementsContinual Improvements Safety and Health
Continual ImprovementsContinual Improvements Infrastructure
Banner Hanger
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Infrastructure
Admission and Record Filing room
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Infrastructure
Continual ImprovementsContinual Improvements Services
Counseling room relocated to hostel
Continual ImprovementsContinual Improvements Services
Clinics and workshopsfor staff and students
Interactive workplace English for staff
Continual ImprovementsContinual Improvements Documentation
Continual ImprovementsContinual Improvements Documentation
Continual ImprovementsContinual Improvements Documentation
Continual ImprovementsContinual Improvements Environments
Thank You