Quality Management System For Top Management

Non-conformances 101

NONCONFORMANCES ARE GOOD THINGS!

• You want everyone to generate them. • You want lots of them! Yes you will have to

sort through some outlandish stuff, but underneath will be a treasure chest full of continual improvement opportunities that make the organization work more efficiently and cut costs.

Senior Management listen up

• you need to get comfortable with the fact that your workers probably know about a lot of the things going wrong in your organization, and that they know about some you don’t.

• You need to create an environment where they will tell you about them.

Senior Management listen up

• And here’s an even more outlandish suggestion Senior Management – they probably know how to fix many of them as well.

• You need to listen to them by providing an opportunity and method for them to tell you.

Senior Management listen up

• This does not mean that your employees know what’s best for your company and you should do everything they say, but it is a greatly underutilized source of information which is often found to be right on the money.

“Vision is not rhetoric”,

• Continuous streams of actions by leaders to back the vision of the organization is the key to a successful business management system.

• Such leadership actions involve setting direction, aligning people and motivating them in accordance with the vision.

Focus on change

• Leaders focus on initiating change, not just controlling it.

• As change management leaders, senior managers assume responsibility for the strategic process and for providing a sense of overall direction without stifling creativity during implementation.

Empowering and involving employees

• Encourages workforce participation in work process redesign.

• System changes and work team goals are key components of business performance improvement.

• A major shift from a control-oriented to an involvement-oriented management paradigm must occur.

Promote a culture of involvement

• Involvement and participation are central to a successful business management system.

• A much greater contribution from each individual is both the driving force and the additional resource to achieve change.

• Promote a culture where people are involved in the business through decision making; ideas are sought from everyone”.

Cultural change

• Real change happens down in the guts of the organization, in the execution of work.

• Senior executives need to create and promote a culture in which:– People can work in teams and with other teams – Mistakes are freely admitted– Involvement is sought at all levels and people

development is a priority.

In a Nut Shell

• If you want a business management system that actually adds value and provides for real cost savings, you, as the leaders have to walk the walk and talk the talk.

• Lead, coach, and participate and you will be successful.