qualification handbook

8/18/2019 Qualification Handbook

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Level 2 Certificate andDiploma in Light VehicleMaintenance & Repair

Principles (4290-12/17)March 2011

Version 2.3 (September 2011)

Q U A L I F I C A T I O N H

A N D B O O

K


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2 City & Guilds Level 2 Certificate and Diploma in Light Vehicle Maintenance and RepairPrinciples (4290-12/17)

Qualification at a glance

Subject area Vehicle Maintenance and Repair

City & Guilds number 4290Age group approved 4290-12 - 16+

4290-17 - 14+

Entry requirements There are no entry requirements

Assessment Online multiple choice tests (graded Pass,Merit, Distinction) and assignments(graded Pass)

Fast track Not available; automatic approval appliesin some cases

Support materials Centre handbook

SmartScreenExam Success book

Online practice tests

Practical assessment workbook

Practical training workbook

Registration andcertification

See Online Catalogue/Walled Garden forlast dates.

Title and level City & Guildsnumber

Accreditationnumber

Level 2 Certificate in Light VehicleMaintenance and Repair Principles

4290-17 600/1177/4

Level 2 Diploma in Light VehicleMaintenance and Repair Principles

4290-12 500/9707/6

Version and date Change detail Section

2.3 September 2011 Unit aim amended inunit 103

Units


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City & Guilds Level 2 Certificate and Diploma in Light Vehicle Maintenance and RepairPrinciples (4290-12/17) 3

Contents

1 Introduction 5

2 Centre requirements 8

3 Delivering the qualification 10

4 Assessment 11

5 Units 14

Unit 001 Skills in health, safety and good housekeeping in theautomotive environment 16

Unit 003 Skills in supporting job roles in the automotive workenvironment 18

Unit 004 Skills in materials, fabrication, tools and measuringdevices in the automotive environment 20

Unit 008

Skills to identify and agree motor vehicle customerservice needs 22

Unit 051 Knowledge of health, safety and good housekeepingin the automotive environment 24

Unit 053 Knowledge of support for job roles in theautomotive work environment 33

Unit 054 Knowledge of materials, fabrication, tools andmeasuring devices in the automotive environment 37

Unit 058 Knowledge of how to identify and agree motorvehicle customer service needs 41

Unit 101

Skills in routine light vehicle maintenance 45

Unit 102 Skills in removing and replacing light vehicle engineunits and components 47

Unit 103 Skills in removing and replacing light vehicleelectrical units and components 49

Unit 104 Skills in removing and replacing light vehicle chassisunits and components 51

Unit 105 Skills in inspecting light vehicles using prescribedmethods 53

Unit 111 Skills in overhauling light vehicle engine mechanical

units 55

Unit 112 Skills in removing and replacing light vehicledriveline units and components 57

Unit 121 Skills in overhauling light vehicle transmission units59

Unit 131 Skills in overhauling light vehicle steering andsuspension units 61

Unit 151 Knowledge of routine light vehicle maintenance 63

Unit 152 Knowledge of light vehicle engine mechanical,lubrication and cooling system units andcomponents 67


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Unit 153 Knowledge of removing and replacing light vehicleelectrical units and components 73

Unit 154 Knowledge in removing and replacing light vehiclechassis units and components 80

Unit 155 Knowledge of inspecting light vehicles usingprescribed methods 87

Unit 161 Knowledge of overhauling light vehicle engine units90

Unit 162

Knowledge of light vehicle transmission anddriveline units and components 93

Unit 171 Knowledge of overhauling light vehicle transmissionunits 98

Unit 172 Knowledge of light vehicle fuel, ignition, air andexhaust system units and components 101

Unit 181 Knowledge of overhauling light vehicle steering andsuspension units 108

Unit 218 Skills in removing and fitting of basic light vehiclemechanical, electrical and trim (MET) components

and non permanently fixed vehicle body panels 111

Unit 268 Knowledge in removing and fitting of basic lightvehicle mechanical, electrical and trim (MET)components and non permanently fixed vehiclebody panels 114

Appendix 1 Relationships to other qualifications 119

Appendix 2 Sources of general information 120


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1

Introduction

This document tells you what you need to do to deliver the qualifications:

Area Description

Who are thequalifications for?

Candidates wanting to develop some of the keyskills and understanding in motor vehicle systems.

Successful candidates will have the basic skillsneeded to apply for an automotive apprenticeshipor similar engineering pathway. These qualificationscould also be used as an ‘interest’ course for a widerange of learners.

What do the

qualifications cover?

They allow candidates to learn, develop and

practise the skills required for employment and/orcareer progression in the automotive industry.

Are the qualifications part of a frameworkor initiative?

These qualifications are part of the AutomotiveMaintenance and Repair Young and IntermediateApprenticeship Frameworks (framework 1) whichwill replace current framework 4 from April 2011.

Who did we developthe qualification with?

These qualifications were developed incollaboration with the Institute of the MotorIndustry (IMI), the sector skills council for theautomotive retail industry and other awardingorganisations.

What opportunitiesfor progression arethere?

They allow candidates to progress into employmentor to the following City & Guilds qualifications:

4290-13 Level 3 Diploma in Light VehicleMaintenance & Repair Principles

4270 -12 City & Guilds Level 2 Diploma in LightVehicle Maintenance & Repair Competence

4270-13 City & Guilds Level 3 Diploma in LightVehicle Maintenance & Repair Competence

StructureThese qualifications replace the existing City & Guilds Level 2Certificate/Diploma in Automotive Vehicle Maintenance and Repair – LightVehicle (4101-46) which closes for registration on 31/03/2011.

Full qualification certificates will be awarded to successful candidates oncompletion of the required combinations of units. Candidates completingone or more units, rather than the full qualification(s), will receive aCertificate of Unit Credit (CUC).


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Qualification Totalcredits

Credits frommandatory units

Credits from optionalunits

26 8 (min)City & Guilds Level 2Certificate in LightVehicle Maintenance& Repair Principles(4290-17)

34

001 and 051,

004 and 054,

101 and 151

- 102 and (152 or 902)and (172 or 918) or

- 103 and (153 or 903), or

- 104 and (154 or 904), or- 105 and (155 or 905), or

- 112 and (162 or 912)

73 5 (min)City & Guilds Level 2Diploma in LightVehicle Maintenance& Repair Principles(4290-12)

78

001, 003, 004, 051,053, 054, 101, 102,103, 104, 151, 152,153, 154, 162, 172

- 008 and 058, or

- 105 and 155, or

- 111 and 161, or

- 112, or

- 121 and 171, or

- 131 and 181, or

- 218 and 268713 complies with the requirements of the pathways to ApprenticeshipProgramme in Wales.

Unitaccreditationnumber

City &Guildsunit

Unit title Creditvalue

Y/601/7254 4290-001 Skills in health, safety and goodhousekeeping in the automotiveenvironment

7

J/601/6262 4290-003 Skills in supporting job roles in theautomotive work environment

5

Y/601/6279 4290-004 Skills in materials, fabrication, tools andmeasuring devices used in theautomotive environment

7

M/601/6286 4290-008 Skills to identify and agree motor vehiclecustomer service needs

5

D/601/6171 4290-051 Knowledge of health, safety and goodhousekeeping in the automotiveenvironment

3

T/601/6175 4290-053 Knowledge of support for job roles in the

automotive work environment

3

K/601/6237 4290-054 Knowledge of materials, fabrication, toolsand measuring devices used in theautomotive environment

4

R/601/6247 4290-058 Knowledge of how to identify and agreemotor vehicle customer service needs

5

H/601/3871 4290-101 Skills in routine light vehicle maintenance 2

K/601/3872 4290-102 Skills in removing and replacing lightvehicle engine units and components

5

T/601/3874 4290-103 Skills in removing and replacing light

vehicle electrical units and components

5


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Unitaccreditationnumber

City &Guildsunit

Unit title Creditvalue

F/601/3876 4290-104 Skills in removing and replacing lightvehicle chassis units and components

5

A/601/3889 4290-105 Skills in inspecting light vehicles usingprescribed methods

4

L/601/3881 4290-111 Skills in overhauling light vehicle enginemechanical units 2

K/601/3886 4290-112 Skills in removing and replacing lightvehicle driveline units and components

5

D/601/3884 4290-121 Skills in overhauling light vehicletransmission units

2

H/601/3885 4290-131 Skills in overhauling light vehicle steeringand suspension units

2

F/601/3716 4290-151 Knowledge of routine light vehiclemaintenance

3

R/601/3719 4290-152 Knowledge of light vehicle enginemechanical, lubrication and coolingsystem units and components

3

T/601/3731 4290-153 Knowledge of removing and replacinglight vehicle electrical units andcomponents

6

A/601/3732 4290-154 Knowledge of removing and replacinglight vehicle chassis units andcomponents

6

H/601/3742 4290-155 Knowledge of inspecting light vehiclesusing prescribed methods

4

R/601/3736 4290-161 Knowledge of overhauling light vehicleengine units

3

Y/601/3740 4290-162 Knowledge of light vehicle transmissionand driveline units and components

6

Y/601/3737 4290-171 Knowledge of overhauling light vehicletransmission units

3

H/601/3725 4290-172 Knowledge of light vehicle fuel, ignition,air and exhaust system units andcomponents

3

D/601/3738 4290-181 Knowledge of overhauling light vehiclesteering and suspension units

3

K/601/3869 4290-218 Skills in removing and fitting of basic lightvehicle mechanical, electrical and trim(MET) components and non permanentlyfixed vehicle body panels

3

F/601/3747 4290-268 Knowledge of removing and fitting basiclight vehicle mechanical, electrical andtrim (MET) components and nonpermanently fixed vehicle body panels

2


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2

Centre requirements

ApprovalCentres already approved to offer the Level 2 Certificate/Diploma inMaintenance and Repair - Light Vehicle (4101-46) will be automaticallyapproved to register and certificate candidates on the 4290-12 (unless thecentre is already subject to sanctions).

For all other cases, centres will need to gain both centre and qualificationapproval. Please refer to the Centre guide and Providing City & GuildsQualifications for further information.

Centre staff should familiarise themselves with the structure, content and

assessment requirements of the qualifications before designing a courseprogramme.

Physical resources and site agreements

Centres must have access to sufficient equipment in the college, trainingcentre or workplace to ensure candidates have the opportunity to coverall of the practical activities.

Centre staffing

Staff delivering these qualifications must be able to demonstrate that they

meet the following occupational expertise requirements. They should:

be occupationally competent or technically knowledgeable in thearea(s) for which they are delivering training and/or have experienceof providing training. This knowledge must be to the same level as thetraining being delivered

have recent relevant experience in the specific area they will beassessing

have credible experience of providing training.

Centre staff may undertake more than one role, eg tutor and assessor orinternal verifier, but cannot internally verify their own assessments.

Assessor and verifiers

While the Assessor/Verifier (A/V) units are valued as qualifications forcentre staff, they are not currently a requirement for this qualification.

Continuing professional development (CPD)

Centres must support their staff to ensure that they have currentknowledge of the occupational area, that delivery, mentoring, training,assessment and verification is in line with best practice, and that it takes

account of any national or legislative developments.


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Candidate entry requirements

City & Guilds does not set entry requirements for these qualifications.However, centres must ensure that candidates have the potential andopportunity to gain the qualifications successfully.

Please note that for funding purposes, candidates should not be enteredfor a qualification of the same type, content and level as that of aqualification they already hold.

Age restrictions

The Level 2 Certificate in Light Vehicle Maintenance & Repair (4290-17) isapproved for candidates aged 14+ whereas the Level 2 Diploma (4290-12)is only approved for candidates aged 16+.

Guidance on risk management of pre 16 candidates

Centres offering the City & Guilds Level 2 Certificate/Diploma in LightVehicle Maintenance & Repair (4290) to candidates under the age of 16must assume responsibility for the safe delivery of the qualification. Thiswill include those units that require using and working with power tools

and machinery and using and working under lifts and hoists.

In order to ensure that the risk related to the delivery and assessment ofthis qualification is managed appropriately, City & Guilds requires theHead of Centre to provide a satisfactory risk assessment. The riskassessment should outline those activities within the units which, specificto the centre, may pose a risk or hazard to the safety of the candidate andidentify how these risks/hazards will be managed to reduce or alleviaterisk.

The risk assessment should be forwarded to your local City & Guilds

regional office to be held on file. A copy should be retained by the centreand made available to a City & Guilds external verifier or representative onrequest.


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3

Delivering the qualification

Initial assessment and inductionAn initial assessment of each candidate should be made before the startof their programme to identify:

if the candidate has any specific training needs,

support and guidance they may need when working towards theirqualification.

any units they have already completed, or credit they haveaccumulated which is relevant to the qualification.

the appropriate type and level of qualification.

We recommend that centres provide an induction programme so thecandidate fully understands the requirements of the qualification, theirresponsibilities as a candidate, and the responsibilities of the centre. Thisinformation can be recorded on a learning contract.

Support materials

The following resources are available for these qualifications:

Description How to access

Centre handbook www.cityandguilds.com/automotive

Practical assessment workbook www.cityandguilds.com/automotive

Practical training workbook www.cityandguilds.com/automotive

Exam Success book Walled Garden (TL024290)

Online practice tests Walled Garden

SmartScreen www.smartscreen.co.uk


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4

Assessment

Assessment of the qualificationCity & Guilds has written the following assessments to use with thisqualification:

Assignments (practical assessment workbooks) comprising ofpractical tasks and knowledge based questions to cover all learningoutcomes. Graded Pass only.

Online multiple choice tests graded as Pass, Merit, Distinction.

Assignments can be downloaded fromwww.cityandguilds.com/automotive. These assessments arecarried out in centres and must be completed to current industrystandards and practice. It is important to note that although the units

within these qualifications bear a close relationship to the VCQ units,they do not imply occupational competence.

Time constraints

The following must be applied to the assessment of this qualification:

Candidates must complete their assessments within their registrationperiod.

Test specifications

Summary test specifications for all 4290 online tests can be found in the Automotive online test specifications document, downloadable from the4290 website.

Level 2 Certificate/Diploma in Light Vehicle Maintenance & RepairPrinciples

City &Guilds unitnumber

Level Unit title Creditvalue

Assessmentmethod

4290-001 Level 2 Skills in health, safety and

good housekeeping in theautomotive environment

7 Assignment

4290-003 Level 3 Skills in supporting job rolesin the automotive workenvironment

5 Assignment

4290-004 Level 2 Skills in materials,fabrication, tools andmeasuring devices used inthe automotive environment

7 Assignment

4290-008 Level 3 Skills to identify and agreemotor vehicle customer

service needs

5 Assignment

http://a-docushare.cgli.int/docushare/dsweb/Get/Document-6026/www.cityandguilds.com/automotivehttp://a-docushare.cgli.int/docushare/dsweb/Get/Document-6026/www.cityandguilds.com/automotive


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Assessmentmethod

4290-051 Level 2 Knowledge of health, safetyand good housekeeping inthe automotive environment

3 Assignment

4290-053 Level 3 Knowledge of support for job roles in the automotive

work environment

3 Assignment

4290-054 Level 2 Knowledge of materials,fabrication, tools andmeasuring devices used inthe automotive environment

4 Assignment

4290-058 Level 3 Knowledge of how toIdentify and agree motorvehicle customer serviceneeds

5 Assignment

4290-101 Level 2 Skills in routine light vehiclemaintenance

2 Assignment

4290-102 Level 2 Skills in removing andreplacing light vehicleengine units andcomponents

5 Assignment

4290-103 Level 2 Skills in removing andreplacing light vehicleelectrical units andcomponents

5 Assignment

4290-104 Level 2 Skills in removing andreplacing light vehiclechassis units andcomponents

5 Assignment

4290-105 Level 2 Skills in inspecting lightvehicles using prescribedmethods

4 Assignment

4290-111 Level 3 Skills in overhauling lightvehicle engine mechanicalunits

2 Assignment

4290-112 Level 2 Skills in removing andreplacing light vehicledriveline units andcomponents

5 Assignment

4290-121 Level 3 Skills in overhauling lightvehicle transmission units

2 Assignment

4290-131 Level 3 Skills in overhauling lightvehicle steering andsuspension units

2 Assignment

4290-151 Level 2 Knowledge of routine lightvehicle maintenance

3 Multiplechoice test


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Assessmentmethod

4290-152 Level 2 Knowledge of light vehicleengine mechanical,lubrication and coolingsystem units andcomponents


4290-153 Level 2 Knowledge of removing andreplacing light vehicleelectrical units andcomponents


4290-154 Level 2 Knowledge of removing andreplacing light vehiclechassis units andcomponents


4290-155 Level 2 Knowledge of inspectinglight vehicles usingprescribed methods


4290-161 Level 3 Knowledge of overhaulinglight vehicle engine units


4290-162 Level 2 Knowledge of light vehicletransmission and drivelineunits and components


4290-171 Level 3 Knowledge of overhaulinglight vehicle transmissionunits


4290-172 Level 2 Knowledge of light vehiclefuel, ignition, air andexhaust system units andcomponents


4290-181 Level 3 Knowledge of overhaulinglight vehicle steering andsuspension units


4290-218 Level 2 Skills in removing and fittingof basic light vehiclemechanical, electrical andtrim (MET) components andnon permanently fixedvehicle body panels

3 Assignment

4290-268 Level 2 Knowledge of removing andfitting basic light vehiclemechanical, electrical andtrim (MET) components andnon permanently fixedvehicle body panels

2 Assignment


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5

Units

Structure of unitsThese units each have the following:

City & Guilds reference number

unit accreditation number (UAN)

title

level

credit value

unit aim

relationship to NOS

learning outcomes which are comprised of a number of assessmentcriteria

unit range.

Summary of units


Unit title Unitaccreditationnumber (UAN)

4290-001 Skills in health, safety and good

housekeeping in the automotive environment

Y/601/7254

4290-003 Skills in supporting job roles in theautomotive work environment

J/601/6262

4290-004 Skills in materials, fabrication, tools andmeasuring devices used in the automotiveenvironment

Y/601/6279

4290-008 Skills to identify and agree motor vehiclecustomer service needs

M/601/6286

4290-051 Knowledge of health, safety and goodhousekeeping in the automotive environment

D/601/6171

4290-053 Knowledge of support for job roles in theautomotive work environment

T/601/6175

4290-054 Knowledge of materials, fabrication, toolsand measuring devices used in theautomotive environment

K/601/6237

4290-058 Knowledge of how to identify and agreemotor vehicle customer service needs

R/601/6247

4290-101 Skills in routine light vehicle maintenance H/601/3871

4290-102 Skills in removing and replacing light vehicleengine units and components

K/601/3872


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Unit title Unitaccreditationnumber (UAN)

4290-103 Skills in removing and replacing light vehicleelectrical units and components

T/601/3874

4290-104 Skills in removing and replacing light vehiclechassis units and components

F/601/3876

4290-105 Skills in inspecting light vehicles usingprescribed methods A/601/3889

4290-111 Skills in overhauling light vehicle enginemechanical units

L/601/3881

4290-112 Skills in removing and replacing light vehicledriveline units and components

K/601/3886

4290-121 Skills in overhauling light vehicle transmissionunits

D/601/3884

4290-131 Skills in overhauling light vehicle steering andsuspension units

H/601/3885

4290-151 Knowledge of routine light vehiclemaintenance

F/601/3716

4290-152 Knowledge of light vehicle enginemechanical, lubrication and cooling systemunits and components

R/601/3719

4290-153 Knowledge of removing and replacing lightvehicle electrical units and components

T/601/3731

4290-154 Knowledge of removing and replacing lightvehicle chassis units and components

A/601/3732

4290-155 Knowledge of inspecting light vehicles usingprescribed methods

H/601/3742

4290-161 Knowledge of overhauling light vehicleengine units

R/601/3736

4290-162 Knowledge of light vehicle transmission anddriveline units and components

Y/601/3740

4290-171 Knowledge of overhauling light vehicletransmission units

Y/601/3737

4290-172 Knowledge of light vehicle fuel, ignition, airand exhaust system units and components

H/601/3725

4290-181 Knowledge of overhauling light vehiclesteering and suspension units

D/601/3738

4290-218 Skills in removing and fitting of basic lightvehicle mechanical, electrical and trim (MET)components and non permanently fixedvehicle body panels

K/601/3869

4290-268 Knowledge of removing and fitting basic lightvehicle mechanical, electrical and trim (MET)components and non permanently fixedvehicle body panels

F/601/3747


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Unit 001 Skills in health, safety andgood housekeeping in theautomotive environment

UAN: Y/601/7254

Level: 2

Credit value: 7

GLH: 60

Relationship to NOS: This unit is linked to G1 Contribute toHousekeeping in Motor Vehicle Environmentand G2 Reduce Risks to Health and Safety inthe Motor Vehicle Environment.

Assessmentrequirements specifiedby a sector orregulatory body:

This unit was developed by the IMI, thesector skills council for the automotive retailindustry. All assessments have beendeveloped in accordance with the IMIAssessment Requirements for VRQs.

Aim: This unit will enable the learner to developthe skills required to:

carry out day to day work area cleaning,clearing away, dealing with spillages anddisposal of waste, used materials anddebris.

identify hazards and risks in theautomotive environment and complyingwith relevant legislation and goodpractice.

work safely at all times within theautomotive environment, both as anindividual and with others.

Learning outcome The learner will:

1 be able to use correct personal and vehicle protection within the

automotive work environmentAssessment criteria

The learner can:

1.1 select and use personal protective equipment throughoutactivities. To include appropriate protection of:

a. eyes

b. ears

c. head

d. skin

e. feet

f. hands


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Unit 003 Skills in supporting job rolesin the automotive workenvironment

UAN: J/601/6262

Level: 3

Credit value: 5

GLH: 40

Relationship to NOS: This unit is linked to G3 Maintain WorkingRelationships in the Motor VehicleEnvironment.



Aim This unit will help the learner develop theskills required to keep good workingrelationships with all colleagues andcustomers in the automotive workenvironment by using effectivecommunication and support.


1 be able to work effectively within the organisational structure of theautomotive work environment

Assessment criteria

The learner can

1.1 respond promptly and willingly to requests for assistance fromcustomers and colleagues

1.2 refer customers and colleagues to the correct person shouldrequests fall outside their responsibility and capability.


2 be able to obtain and use information in order to support their job rolewithin the automotive work environment

Assessment criteria

The learner can

2.1 select and use legal and technical information, in an automotivework environment.


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3 be able to communicate with and support colleagues and customerseffectively within the automotive work environment

Assessment criteria

The learner can

3.1 use methods of communication with customers and colleagues

which meet their needs3.2 give customers and colleagues accurate information

3.3 make requests for assistance from or to customers and colleaguesclearly and courteously.


4 be able to develop and keep good working relationships in theautomotive work environment

Assessment criteria

The learner can

4.1 contribute to team work by initiating ideas and co-operating withcustomers and colleagues

4.2 treat customers and colleagues in a way which shows respect fortheir views and opinions

4.3 make and keep achievable commitments to customers andcolleagues

4.4 inform colleagues promptly of anything likely to affect their ownwork.


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Unit 004 Skills in materials, fabrication,tools and measuring devicesin the automotiveenvironment

UAN: Y/601/6279

Level: 2

Credit value: 7

GLH: 60

Relationship to NOS: This unit is linked to G4 Use of hand tools andequipment in motor vehicle engineering.



Aim: This unit helps the learner to develop theskills required for:

the correct selection, care and use of keyhand tools and measuring devices formodification, fabrication and repair in theautomotive environment

the correct preparation and use ofcommon work environment equipment

the correct selection and fabrication ofmaterials used when modifying andrepairing

the correct application of automotiveengineering fabrication and fittingprinciples.


1 be able to select, maintain and use hand tools and measuring devicesin the automotive environment

Assessment criteria

The learner can:

1.1 select, maintain and use suitable hand tools safely when fabricatingand fitting in the automotive workplace

1.2 select, maintain and use suitable measuring devices safely whenfabricating and fitting in the automotive environment

1.3 select, maintain and use suitable PPE for fabrication, repair andfitting in the automotive environment

1.4 select, maintain and use suitable electrical measuring tools safely

when repairing vehicles and components.


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2 be able to prepare and use common workshop equipment

Assessment criteria

The learner can:

2.1 use suitably maintained workshop equipment safely

2.2 use correct interpretation of ‘safe working load’ on lifting and

supporting equipment2.3 report any faulty or damaged tools and equipment to the relevant

persons clearly and promptly

2.4 store work tools and equipment in a safe manner which permitsease of access and identification for use.


3 be able to select materials when fabricating, modifying and repairingvehicles and fitting components

Assessment criteria

The learner can:

3.1 select and use appropriate materials whilst constructing, fitting,modifying or repairing vehicles and components.


4 be able to apply automotive engineering, fabrication and fittingprinciples when modifying and repairing vehicles and components

Assessment criteria

The learner can:

4.1 use correct procedures when:a. filing

b. tapping threads

c. cutting plastics and metals

d. drilling plastics and metals

e. fitting

4.2 use appropriate techniques when fabricating, repairing andmodifying vehicles and components

4.3 select and use:

a. gaskets

b. seals

c. sealantsd. fittings and fasteners

4.4 apply modification and repair techniques to automotive electricalcircuits

4.5 select and use locking, fixing and fastening devices.


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Unit 008 Skills to identify and agreemotor vehicle customerservice needs

UAN: M/601/6286

Level: 3

Credit value: 5

GLH: 40

Relationship to NOS: This unit is linked to G8 Identify and Agreethe Motor Vehicle Customer Needs.

Assessment

requirements specifiedby a sector orregulatory body:

This unit was developed by the IMI, the

sector skills council for the automotive retailindustry. All assessments have beendeveloped in accordance with the IMIAssessment Requirements for VRQs.

Aim: This unit is about the skills required to: gaininformation from customers on theirperceived needs; give advice andinformation and agree a course of action;contract for the agreed work and completeall necessary records and instructions.

Learning outcome The learner will:1 be able to obtain relevant information from the customer

Assessment criteria

The learner can:

1.1 obtain and interpret sufficient, relevant information, from thecustomer to make an assessment of their needs

1.2 clarify customer and vehicle needs by referring to vehicle data andoperating procedures.


2 be able to provide relevant information to the customer

Assessment criteria

The learner can:

2.1 provide customers with accurate, current and relevant advice andinformation, in a form that the customer will understand

2.2 demonstrate techniques which encourage customers to askquestions and seek clarification during conversation.


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3 be able to agree work undertaken with the customer

Assessment criteria

The learner can:

3.1 summarise and record work agreed with the customer, beforeaccepting the vehicle

3.2 implement confirmation of the agreement by ensuring customerunderstanding.


4 be able to ensure recording systems are implemented correctly

Assessment criteria

The learner can:

4.1 use recording systems which are accurate and complete, in therequired format and signed by the customer where necessary

4.2 perform the next stage in the process by passing on completed

records to the correct person promptly4.3 demonstrate correct procedures for customer approval where the

contracted agreement is likely to be exceeded.


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Unit 051 Knowledge of health, safetyand good housekeeping in theautomotive environment

UAN: D/601/6171

Level: 2

Credit value: 3

GLH: 30

Relationship to NOS: This unit is linked to G1 Contribute toHousekeeping in Motor Vehicle Environmentand G2 Reduce Risks to Health and Safety inthe Motor Vehicle Environment.



Aim: This unit enables the learner to develop anunderstanding of:

routine maintenance and cleaning of theautomotive environment and usingresources economically

health and safety legislation and dutiesof everyone in the motor vehicleenvironment. It will provide anappreciation of significant risks in theautomotive environment and how toidentify and deal with them. Oncecompleted the learner will be able toidentify hazards and evaluate and reducerisk.


1 understand the correct personal and vehicle protective equipment tobe used within the automotive environment

Assessment criteria

The learner can

1.1 explain the importance of wearing the types of PPE required for arange automotive repair activities

1.2 identify vehicle protective equipment for a range of repair activities

1.3 describe vehicle and personal safety considerations when workingat the roadside.


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2 understand effective housekeeping practices in the automotiveenvironment

Assessment criteria

The learner can

2.1 describe why the automotive environment should be properly

cleaned and maintained2.2 describe requirements and systems which may be put in place to

ensure a clean automotive environment.

2.3 describe how to minimise waste when using utilities andconsumables

2.4 state the procedures and precautions necessary when cleaning andmaintaining an automotive environment

2.5 describe the selection and use of cleaning equipment when dealingwith general cleaning, spillages and leaks in the automotiveenvironment

2.6 describe procedures for correct disposal of waste materials from

an automotive environment2.7 describe procedures for starting and ending the working day which

ensure effective housekeeping practices are followed.


3 understand key health and safety requirements relevant to theautomotive environment

Assessment criteria

The learner can

3.1 list the main legislation relating to automotive environment health

and safety3.2 describe the general legal duties of employers and employees

required by current health and safety legislation

3.3 describe key, current health and safety requirements relating to theautomotive environment

3.4 describe why workplace policies and procedures relating to healthand safety are important.


4 understand about hazards and potential risks relevant to theautomotive environment

Assessment criteria

The learner can

4.1 identify key hazards and risks in an automotive environment

4.2 describe policies and procedures for reporting hazards, risks,health and safety matters in the automotive environment

4.3 state precautions and procedures which need to be taken whenworking with vehicles, associated materials, tools and equipment

4.4 identify fire extinguishers in common use and which types of firethey should be used on

4.5 identify key warning signs and their characteristics that are found in

the vehicle repair environment


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4.6 state the meaning of common product warning labels used in anautomotive environment.


5 understand personal responsibilities

Assessment criteria

The learner can

5.1 explain the importance of personal conduct in maintaining thehealth and safety of the individual and others

5.2 explain the importance of personal presentation in maintaininghealth safety and welfare.


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Unit 051 Knowledge of health, safetyand good housekeeping in theautomotive environment

Supporting information

Unit range

Economic use of resources

a. Consumable materials eg grease, oils, split pins, locking and fasteningdevices etc.

Requirement to maintain work area effectively

a. Cleaning tools and equipment to maximise workplace efficiency.

b. Requirement to carry out the housekeeping activities safely and in a

way that minimises inconvenience to customers and staff.c. Risks involved when using solvents and detergents.

d. Advantages of good housekeeping.

Spillages, leaks and waste materials

a. Relevance of safe systems of work to the storage and disposal ofwaste materials.

b. Requirement to store and dispose of waste, used materials and debriscorrectly.

c. Safe disposal of special / hazardous waste materials.

d. Advantages of recycling waste materials.

e. Dealing with spillages and leaks.

Basic legislative requirements

a. Provision and Use of Work Equipment Regulations 1992

b. Power Presses Regulations 1992

c. Pressure Systems and Transportable Gas Containers Regulations1989

d. Electricity at Work Regulations 1989

e. Noise at Work Regulations 1989

f. Manual Handling Operations Regulations 1992

g. Health and Safety (Display Screen Equipment) Regulations 1992h. Abrasive Wheel Regulations

i. Safe Working Loads

j. Working at Height Regulations.


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Routine maintenance of the workplace

a. Trainee’s personal responsibilities and limits of their authority withregard to work equipment.

b. Risk assessment of the workplace activities and work equipment.

c. Workplace person responsible for training and maintenance ofworkplace equipment.

d. When and why safety equipment must be used.

e. Location of safety equipment.

f. Particular hazards associated with their work area and equipment.g. Prohibited areas.

h. Plant and machinery that trainees must not use or operate.

i. Why and how faults on unsafe equipment should be reported.

j. Storing tools, equipment and products safely and appropriately.

k. Using the correct PPE.

l. Following manufacturers’ recommendations.

m. Location of routine maintenance information e.g. electrical safetycheck log.

Legislation relevant to Health and Safetya. HASAWA

b. COSHH

c. EPA

d. Manual Handling Operations Regulations 1992

e. PPE Regulations 1992.

General regulations to include an awareness of:

a. Health and Safety (Display Screen Equipment) Regulations 1992

b. Health and Safety (First Aid) Regulations 1981

c. Health and Safety (Safety Signs and Signals) Regulations 1996

d. Health and Safety (Consultation with Employees) Regulations 1996

e. Employers Liability (Compulsory Insurance) Act 1969 and Regulations1998

f. Confined Spaces Regulations 1997

g. Noise at Work Regulations 1989

h. Electricity at Work Regulations 1989

i. Electricity (Safety) Regulations 1994

j. Fire Precautions Act 1971

k. Reporting of Injuries, Diseases and Dangerous OccurrencesRegulations 1985

l. Pressure Systems Safety Regulations 2000m. Waste Management 1991

n. Dangerous Substances and Explosive Atmospheres Regulations(DSEAR) 2002

o. Control of Asbestos at Work Regulations 2002.


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Legislative duties

a. The purpose of a Health and Safety Policy.

b. The relevance of the Health and Safety Executive.

c. The relevance of an initial induction to Health and Safetyrequirements at your workplace.

d. General employee responsibilities under the HASAWA and theconsequences of non-compliance.

e. General employer responsibilities under the HASAWA and the

consequences of non-compliance.f. The limits of authority with regard to Heath and Safety within a

personal job role.

g. Workplace procedure to be followed to report Health and Safetymatters.

Precautions to be taken when working with vehicles, workshopmaterials, tools and equipment including electrical safety,pneumatics and hydraulics

a. Accessing and interpreting safety information.

b. Seeking advice when needed.

c. Seeking assistance when required.d. Reporting of unsafe equipment.

e. Storing tools, equipment and products safely and appropriately.

f. Using the correct PPE.

g. Following manufacturers’ recommendations.

h. Following application procedures e.g. hazardous substances.

i. The correct selection and use of extraction equipment.

PPE to include:

a. Typical maintenance procedures for PPE equipment to include:

i. typical maintenance logii. cleaning procedures

iii. filter maintenance

iv. variation in glove types

v. air quality checks.

b. Choice and fitting procedures for masks and air breathing equipment.

c. Typical workplace processes which would require the use of PPE toinclude:

i. welding

ii. sanding and grinding

iii. filling

iv. panel removal and replacement

v. drilling

vi. cutting

vii. chiselling

viii. removal of broken glass

ix. removal of rubber seals from fire damaged vehicles

x. removal of hypodermic needles

xi. servicing activities

xii. roadside recovery.

d. Unserviceable PPE.


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e. PPE required for a range automotive repair activities. To includeappropriate protection of:

i. eyes

ii. ears

iii. head

iv. skin

v. feet

vi. hands

vii. lungs.

Fire and extinguishers

a. Classification of fire types.

b. Using a fire extinguisher effectively.

c. Types of extinguishers:

i. foam

ii. dry powder

iii. CO2

iv. water

v. fire blanket.

Action to be taken in the event of a fire to include:

a. The procedure as:

i. raise the alarm

ii. fight fire only if appropriate

iii. evacuate building

iv. call for assistance.

Product warning labels to include:

a. Reasons for placing warning labels on containers.

b. Warning labels in common usei. toxic

ii. corrosive

iii. poisonous

iv. harmful

v. irritant

vi. flammable

vii. explosive.

Warning signs and notices

a. Colours used for warning signs:

i. red

ii. blue

iii. green.

b. Shapes and meaning of warning signs:

i. round

ii. triangular

iii. square.

c. The meaning of prohibitive warning signs in common use.

d. The meaning of mandatory warning signs in common use.

e. The meaning of warning notices in common use.

f. General design of safe place warning signs.


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Hazards and risks to include:

a. The difference between a risk and a hazard.

b. Potential risks resulting from:

i. the use and maintenance of machinery or equipment

ii. the use of materials or substances

iii. accidental breakages and spillages

iv. unsafe behaviour

v. working practices that do not conform to laid down policies

vi. environmental factors

vii. personal presentation

viii. unauthorised personnel, customers, contractors etc enteringthe work premises

ix. working by the roadside

x. vehicle recovery.

c. The employee’s responsibilities in identifying and reporting riskswithin their working environment.

d. The method of reporting risks that is outside own limits of authority.

e. Potential causes of:

i. fireii. explosion

iii. noise

iv. harmful fumes

v. slips

vi. trips

vii. falling objects

viii. accidents whilst dealing with broken down vehicles.

Personal responsibilities

a. The purpose of workplace polices and procedures on:

i. the use of safe working methods and equipment

ii. the safe use of hazardous substances

iii. smoking, eating , drinking and drugs

iv. emergency procedures

v. personal appearance.

b. The importance of personal appearance in the control of health andsafety.

Action to be taken in the event of colleagues suffering accidents

a. The typical sequence of events following the discovery of an accident

such as:i. make the area safe

ii. remove hazards if appropriate i.e. switch off power

iii. administer minor first aid

iv. take appropriate action to re-assure the injured party

v. raise the alarm

vi. get help

vii. report on the accident.

b. Typical examples of first aid which can be administered by persons atthe scene of an accident:

i. check for consciousness

ii. stem bleeding


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iii. keep the injured person’s airways free

iv. place in the recovery position if injured person is unconscious

v. issue plasters for minor cuts

vi. action to prevent shock i.e. keep the injured party warm

vii. administer water for minor burns or chemical injuries

viii. wash eyes with water to remove dust or ingress of chemicals(battery acid)

ix. need to seek professional help for serious injuries.

c. Examples of bad practice which may result in further injury such as:

i. moving the injured party

ii. removing foreign objects from wounds or eyes

iii. inducing vomiting

iv. straightening deformed limbs.


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Unit 053 Knowledge of support for jobroles in the automotive workenvironment

UAN: T/601/6175

Level: 3

Credit value: 3

GLH: 20

Relationship to NOS: This unit is linked to G3 Maintain WorkingRelationships in the Motor VehicleEnvironment.



Aim: This unit enables the learner to develop anunderstanding of how to keep good workingrelationships with all colleagues in theautomotive work environment by usingeffective communication and support skills.

Learning outcome The learner will:1 understand key organisational structures, functions and roles within

the automotive work environment

Assessment criteria

The learner can:

1.1 identify the purpose of the different sections of a typicalautomotive work environment

1.2 explain organisational structures and lines of communication withinthe automotive work environment

1.3 explain levels of responsibility within specific job roles in anautomotive workplace. To include:

a. trainee

b. skilled technician

c. supervisor

d. manager.


2 understand the importance of obtaining, interpreting and usinginformation in order to support their job role within the automotivework environment

Assessment criteria


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The learner can:

2.1 explain the importance of different sources of information in anautomotive work environment

2.2 explain how to find, interpret and use relevant sources ofinformation

2.3 describe the main legal requirements relating to the vehicle,including road safety requirements

2.4 explain the importance of working to recognised procedures and

processes2.5 explain when replacement units and components must meet the

manufacturers’ original equipment specification

2.6 explain the purpose of how to use identification codes.


3 understand the importance of different types of communicationwithin the automotive work environment

Assessment criteria

The learner can:

3.1 explain where different methods of communication would be usedwithin the automotive environment

3.2 explain the factors which can determine their choice ofcommunication

3.3 explain how the communication of information can change with thetarget audience to include informed and uninformed people.


4 understand communication requirements when carrying out vehiclerepairs in the automotive work environment

Assessment criteria

The learner can:

4.1 explain how to report using written and verbal communication

4.2 explain the importance of documenting information relating towork carried out in the automotive environment

4.3 explain the importance of working to agreed timescales.


5 understand how to develop good working relationships withcolleagues and customers in the automotive workplace

Assessment criteria

The learner can:

5.1 describe how to develop positive working relationships withcolleagues and customers

5.2 explain the importance of developing positive working relationships

5.3 explain the importance of accepting other peoples’ views andopinions

5.4 explain the importance of making and honouring realisticcommitments to colleagues and customers.


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Unit 053 Knowledge of support for jobroles in the automotive workenvironment


Unit range

The structure of a typical vehicle repair business

a. How these areas relate to each other within the business:

i. body shopii. vehicle repair workshopiii. paint shopiv. valetingv. vehicle parts storevi. main officevii. vehicle salesviii. reception.

Sources of information:

a. other staff

b. manuals

c. parts lists

d. computer software and the internet

e. manufacturer

f. diagnostic equipment.

Communication requirements when carrying out vehicle repairs

a. Locating and using correct documentation and information for:

i. recording vehicle maintenance and repairsii. vehicle specificationsiii. component specificationsiv. oil and fluid specificationsv. equipment and toolsvi. identification codes.

b. Procedures for:

i. referral of problems

ii. reporting delaysiii. additional work identified during repair or maintenanceiv. keeping others informed of progress.

c. Methods of communication:

i. verbalii. signs and noticesiii. memosiv. telephonev. electronic mailvi. vehicle job cardvii. notice boards

viii. SMS text messaging


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ix. letters.

d. Organisational and customer requirements:

i. importance of time scales to customer and organizationii. relationship between time and costsiii. meaning of profit.

e. Choice of communication

i. distanceii. locationiii. job responsibility.

f. Importance of maintaining positive working relationships:

i. moraleii. productivityiii. company imageiv. customer relationshipsv. colleagues.


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Unit 054 Knowledge of materials,fabrication, tools andmeasuring devices in theautomotive environment

UAN: K/601/6237

Level: 2

Credit value: 4

GLH: 40

Relationship to NOS: This unit is linked to G4 Use of hand tools andequipment in Motor Vehicle Engineering.



Aim: This unit enables the learner to develop anunderstanding of:

the correct selection, care and use of keyhand tools and measuring devices formodification, fabrication and repair in theautomotive environment

the correct preparation and use ofcommon work environment equipment

the correct selection and fabrication ofmaterials used when modifying andrepairing

the correct application of automotiveengineering fabrication and fittingprinciples.


1 understand how to select, use and care for hand tools and measuringdevices in the automotive environment

Assessment criteria

The learner can:

1.1 identify and explain the use of common types of hand tools used forfabricating and fitting in the automotive environment

1.2 identify and explain the use of common measuring devices used forfabrication and fitting in the automotive environment

1.3 describe, within the scope of their responsibilities, how to select,prepare and maintain hand tools, measuring devices and PPE usedfor fabrication, repair and fitting in the automotive environment

1.4 state the limitations of common hand tools and measuring devices


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used for fabricating, repair and fitting in the automotive workplace

1.5 explain how common hand tools and measuring devices used forfabricating, repair and fitting in the automotive environment shouldbe stored and maintained

1.6 identify common electrical measuring tools used in the repair ofvehicles and components

1.7 explain the preparation and safe and correct use of commonelectrical tools when measuring voltage, current and resistance.


2 understand how to prepare and use common workshop equipment

Assessment criteria

The learner can:

2.1 describe the preparation and safe use of workshop equipment

2.2 explain the term: safe working load.


3 understand how to select materials when fabricating, modifying andrepairing vehicles and fitting components

Assessment criteria

The learner can:

3.1 describe the properties, application and limitations of ferrous andnon-ferrous metals, including their safe use

3.2 describe the properties, application and limitations of commonnon-metallic materials, including their safe use

3.3 define common terms relating to the properties of materials

Learning outcome The learner will:4 understand how to apply automotive engineering, fabrication and

fitting principles when modifying and repairing vehicles andcomponents

Assessment criteria

The learner can:

4.1 describe how to tap threads, file, cut and drill plastics and metalswhen modifying or repairing vehicles

4.2 describe how to measure, mark out, shape and join materials whenfabricating

4.3 describe the selection and fitting procedures of the following:a. gaskets and seals

b. sealants and adhesives

c. fittings and fasteners

d. electrical circuit components

4.4 identify locking, fastening and fixing devices

4.5 state the importance of current operating specifications for limits,fits and tolerances in the automotive environment.


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Unit 054 Knowledge of materials,fabrication, tools andmeasuring devices in theautomotive environment


Unit range

Common types of hand tools used for fabricating and fitting in theautomotive workplace to include:

a. files

b. hacksaws and snips

c. hammers

d. screwdrivers

e. pliers

f. spanners

g. sockets

h. punches

i. types of drill and drill bits

j. taps and dies

k. stud removers

l. lmarking out tools.

Common measuring devices used for fabrication and fitting in the

automotive environment. To include:a. rule or tape

b. callipers

c. feeler gauge

d. volume measures

e. micrometer

f. dial gauges

g. torque wrenches

h. depth gauges

Common electrical measuring tools used in the repair of vehicles andcomponents. To include:

a. ammeter

b. voltmeter

c. ohmmeter

d. multi-meter.

Common electrical terms when measuring:

a. voltage

b. current

c. resistance.


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Workshop equipment (including appropriate PPE) to include:

a. hydraulic jacks

b. axle stands

c. pillar drills

d. air tools

e. vehicle lifts

f. cranes

g. hoists

h. electrical power tools.

The properties, application and limitations to include safe use offerrous and non-ferrous metals used when constructing,modifying and repairing vehicles and components.

Materials to include:

a. carbon steels

b. alloy steels

c. cast iron

d. aluminium alloys

e. brassf. copper

g. lead.

Properties, application and limitations (to include safe use) of non-metallic materials used when constructing, modifying andrepairing vehicles and components. Materials to include:

a. glass

b. plastics (inc. GRP)

c. Kevlar

d. rubber.

Terms relating to the properties of materials to include:

a. hardness

b. toughness

c. ductility

d. elasticity

e. tenacity

f. malleability

g. plasticity.


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2. understand how to communicate and care for customers

Assessment criteria

The learner can:

2.1 explain how to communicate effectively with customers

2.2 describe how to adapt their language when explaining technical

matters to non-technical customers2.3 explain how to use effective questioning techniques

2.4 describe how to care for customers and achieve customersatisfaction.


3. understand company products and services

Assessment criteria

The learner can:

3.1 describe the range of options available to resolve vehicle problems

3.2 describe the range and type of services offered by their company

3.3 explain the effect of resource availability upon the receipt ofcustomer vehicles and the completion work

3.4 explain how to access costing and work completion timeinformation.


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Unit 058 Knowledge of how to identifyand agree motor vehiclecustomer service needs


Unit range

Organisational requirements

a. Explain the organisation’s terms and conditions applicable to theacceptance of customer vehicles.

b. Explain the content and limitations of vehicle and componentwarranties for the vehicles dealt with by your organisation.

c. Detail what, if any, limits there are to the authority for acceptingvehicles.

d. Detail why it is important to keep customers advised of progress andhow this is achieved within the organisation.

e. Detail the organisation’s procedures for the completion andprocessing of documentation and records, including paymentmethods and obtaining customer signatures as applicable.

Principles of customer communication and care

a. First Impressions.

b. Listening skills – 80:20 ratio.

c. Eye contact and smiling.

d. Showing interest and concern.

e. Questioning techniques and customer qualification.f. Giving clear non-technical explanations.

g. Confirming understanding (statement/question technique, reflectivesummary).

h. Written communication – purpose, content, presentation and style.

i. Providing a high quality service – fulfilling (ideally exceeding) customerexpectations within agreed time frames.

j. Obtaining customer feedback and corrective actions whendissatisfaction expressed.

k. Dealing with complaints.

Company products and services

a. Service standards

i. nationalii. manufactureriii. organisational.

b. The range and type of services offered by the organisation.

i. diagnosticii. servicingiii. repairiv. warrantyv. MOT testing

vi. fitment of accessories/enhancements


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vii. internal.

c. The courses of action available to resolve customer problems:

i. the extent and nature of the work to be undertakenii. the terms and conditions of acceptanceiii. the costiv. the timescalev. required payment methods.

d. The effect of resource availability upon the receipt of customervehicles and the completion of work:

i. levels and availability of equipmentii. levels and availability of techniciansiii. workshop loading systems.

e. How to access costing and work completion time information:

i. manualsii. computer based.

Vehicle information systems, servicing and repair requirements

a. Accessing technical data including diagnostics.

b. Servicing to manufacturer requirements/standards.c. Repair/operating procedures.

d. MOT standards/requirements.

e. Quality controls – interim and final.

f. Requirements for cleanliness of vehicle on return to customer.

g. Handover procedures.

Consumer legislation to include:

a. consumer protection

b. sale of goods

c. data protection

d. product liability

e. health and safety

f. discrimination.


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Unit 101 Skills in routine light vehiclemaintenance

UAN: H/601/3871

Level: 2

Credit value: 2

GLH: 20

Relationship to NOS: This unit is linked to LV01 Carry Out RoutineLight Vehicle Maintenance.


This unit was developed by the IMI, thesector skills council for the automotive retailindustry. All assessments have been

developed in accordance with the IMIAssessment Requirements for VRQs.

Aim: This unit allows the learner to develop skillsthey can carry out light vehicle routinemaintenance, adjustments and replacementactivities as part of the periodic servicing ofvehicles.


1 be able to work safely when carrying out light vehicle routine

maintenanceAssessment criteria

The learner can:

1.1 use suitable personal protective equipment and vehicle coveringsthroughout all light vehicle routine maintenance activities

1.2 work in a way which minimises the risk of damage or injury to thevehicle, people and the environment.


2 be able to use relevant information to carry out the task

Assessment criteria

The learner can:

2.1 select suitable sources of technical information to support lightvehicle routine maintenance activities including:

a. vehicle technical data

b. maintenance procedures

c. legal requirements

2.2 use technical information to support light vehicle inspectionactivities


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3 be able to use appropriate tools and equipment

Assessment criteria

The learner can:

3.1 select the appropriate tools and equipment necessary for carryingout routine maintenance

3.2 ensure that equipment has been calibrated to meet manufacturers’and legal requirements

3.3 use the correct tools and equipment in the way specified bymanufacturers when carrying out routine maintenance


4 be able to carry out light vehicle routine maintenance

Assessment criteria

The learner can:

4.1 carry out light vehicle maintenance using prescribed methods,

adhering to the correct specifications and tolerances for the vehicleand following:

a. the manufacturer’s approved inspection methods

b. recognised researched inspection methods

c. health and safety requirements

4.2 carry out adjustments, replacement of vehicle components andreplenishment of consumable materials following themanufacturer’s current specification

4.3 ensure the examination methods identify accurately any vehiclesystem and or component problems falling outside themaintenance schedule are specified.

4.4 ensure any comparison of the vehicle against specificationaccurately identifies any:

a. differences from the vehicle specification

b. vehicle appearance and condition faults

c. variation from legal requirements

4.5 use suitable testing methods to evaluate the performance of allreplaced and adjusted components and systems accurately.


5 be able to record information and make suitable recommendations

Assessment criteria

The learner can:

5.1 produce work records that are accurate, complete and passed tothe relevant person(s) promptly in the format required

5.2 make suitable and justifiable recommendations for cost effectiverepairs

5.3 record and report any additional faults noticed during the course oftheir work promptly in the format required.


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Unit 102 Skills in removing andreplacing light vehicle engineunits and components

UAN: K/601/3872

Level: 2

Credit value: 5

GLH: 45

Relationship to NOS: This unit is linked to LV02 Skills in removingand replacing light vehicle engine units andcomponents



Aim: This unit allows the learner to demonstratethey can remove and replace light vehicleengine system components. It also coversthe evaluation of performance of thereplaced units and systems.

Learning outcome The learner will:1 be able to work safely when carrying out removal and replacement

activities

Assessment criteria

The learner can:

1.1 use suitable personal protective equipment and vehicle coveringsthroughout all light vehicle engine unit and component removal andreplacement activities




Assessment criteria

The learner can:

2.1 select suitable sources of technical information to support lightvehicle engine unit and component removal and replacementactivities including:


b. removal and replacement procedures



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2.2 use technical information to support light vehicle engine unit andcomponent removal and replacement activities



Assessment criteria

The learner can:

3.1 select the appropriate tools and equipment necessary for removaland replacement of light vehicle engine systems


3.3 use the correct tools and equipment in the way specified bymanufacturers to remove and replace light vehicle engine systems


4 be able to carry out removal and replacement of light vehicle enginemechanical, lubrication and cooling units and components

Assessment criteria

The learner can:

4.1 remove and replace the light vehicle’s engine systems andcomponents, adhering to the correct specifications and tolerancesfor the vehicle and following:

a. the manufacturer’s approved removal and replacement methods

b. recognised researched repair methods

c. health and safety requirements.

4.2 ensure that replaced light vehicle engine units and componentsconform to the vehicle operating specification and any legalrequirements

4.3 use suitable testing methods to evaluate the performance of thereassembled system

4.4 ensure that the reassembled light vehicle engine systems performsto the vehicle operating specification and meets any legalrequirements.



Assessment criteria

The learner can:





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Unit 103 Skills in removing andreplacing light vehicleelectrical units andcomponents

UAN: T/601/3874

Level: 2

Credit value: 5

GLH: 45

Relationship to NOS: This unit is linked to LV03 Remove andReplace Light Vehicle Electrical Units and

Components.Assessmentrequirements specifiedby a sector orregulatory body:


Aim: This unit allows the learner to develop skillsto remove and replace light vehicle electricalunits and components. It also covers theevaluation of performance of the replacedunits and systems.


1 be able to work safely when carrying out removal and replacementactivities

Assessment criteria

The learner can

1.1 use suitable personal protective equipment and vehicle coveringswhen working on light vehicle electrical systems and components

1.2 work in a way which minimises the risk of damage or injury to thevehicle, people and the environment



Assessment criteria

The learner can

2.1 select suitable sources of technical information to support lightvehicle electrical unit and component removal and replacementactivities including:





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2.2 use technical information to support light vehicle electrical unit andcomponent removal and replacement activities.



Assessment criteria

The learner can

3.1 select the appropriate tools and equipment necessary for removaland replacement of motor vehicle electrical system components


3.3 use the tools and equipment in the way specified by manufacturersto remove and replace motor vehicle electrical systems.


4 be able to carry out removal and replacement of light vehicleelectrical units and components.

Assessment criteria

The learner can

4.1 remove and replace the motor vehicle’s electrical systems andcomponents, adhering to the specifications and tolerances for thevehicle and following:

a. the manufacturer’s approved removal and replacement methods

b. recognised researched repair methods

c. health and safety requirements

4.2 ensure that replacement motor vehicle electrical units andcomponents conform to the vehicle operating specification and anylegal requirements


4.4 ensure that the reassembled motor vehicle electrical systemsperform to the vehicle operating specification and meet any legalrequirements.



Assessment criteria

The learner can





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Unit 104 Skills in removing andreplacing light vehicle chassisunits and components

UAN: F/601/3876

Level: 2

Credit value: 5

GLH: 45

Relationship to NOS: This unit is linked to LV04 Remove andReplace Light Vehicle Chassis Units andComponents.



Aim: This unit allows the learner to develop skillsto remove and replace light vehicle steering,suspension and braking units (includingwheels and tyres). It also covers theevaluation of performance of the replacedunits and systems.


1 be able to work safely when carrying out removal and replacementactivities

Assessment criteria

The learner can

1.1 use suitable personal protective equipment and vehicle coveringsthroughout all light vehicle chassis unit and component removaland replacement activities




Assessment criteria

The learner can

2.1 select suitable sources of technical information to support lightvehicle chassis unit and component removal and replacementactivities including:




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2.2 use technical information to support light vehicle chassis unit andcomponent removal and replacement activities.



Assessment criteria

The learner can

3.1 select the appropriate tools and equipment necessary for removaland replacement of light vehicle chassis systems including:

a. steering

b. suspension

c. braking

d. wheels and tyres


3.3 use the correct tools and equipment in the way specified bymanufacturers to remove and replace light vehicle chassis systems.


4 be able to carry out removal and replacement of light vehicle chassisunits and components

Assessment criteria

The learner can

4.1 remove and replace the light vehicle’s chassis systems andcomponents, adhering to the correct specifications and tolerancesfor the vehicle and following:

a. the manufacturer’s approved removal and replacement methodsb. recognised researched repair methods

c. health and safety requirements.

4.2 ensure that replacement light vehicle chassis units andcomponents conform to the vehicle operating specification and anylegal requirements


4.4 ensure that the reassembled light vehicle chassis system performsto the vehicle operating specification and meets any legalrequirements.



Assessment criteria

The learner can



5.3 record and report any additional faults noticed during the course of

their work promptly in the format required.


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Unit 105 Skills in inspecting lightvehicles using prescribedmethods

UAN: A/601/3889

Level: 2

Credit value: 4

GLH: 40

Relationship to NOS: This unit is linked to LV05 Inspect LightVehicles using Prescribed InspectionMethods and LV06 Inspect Light Vehicles.



Aim: This unit allows the learner to develop skillsto carry out a range of light vehicleinspections on vehicles using a variety ofprescribed testing and inspection methods.


1 be able to work safely when carrying out light vehicle inspectionsusing prescribed methods

Assessment criteria

The learner can:

1.1 use suitable personal protective equipment and vehicle coveringsthroughout all light vehicle inspection activities

1.2 work in a way whi

qualification handbook

Documents