qos : premium sms with penalty
DESCRIPTION
Premium SMS with SLA & Penalty ClauseTRANSCRIPT
Quality at its Best
For all types of critical messaging, customer needs can be broadly identified as –
A. Delivering most of the messages at electrifying speeds within specified time limits.
B. Assured Delivery for most of the messages.
Our QOS products has two offerings –
A. Immediate Delivery – Express SpeedB. Guaranteed Delivery – Assured Low Failure
A separate instance has been created dedicatedly for QOS customers which serves like an ‘EXPRESSWAY’
It allows only QOS messages enter this expressway ensuring quick flow to the destination avoiding queue and congestion.
This product is primarily for critical messagingwhere even a slight delay can turn into majorLosses.
Immediate Delivery comes in 2 Plans –
PLAN – ID180% of the total SMS delivered, will be delivered in less then or
equal to30 Sec
Plan – ID280% of the total SMS delivered, will be delivered in less then
then or equal to 60 Sec
Conditions Apply – This assurance is not valid incase messages flow at a speed of more then 15mps and or of failures listed (Refer Exceptions)
Transactions Password Verifications Technical Failures Emergency Meetings Server Alerting E-Commerce
Assured Delivery of 90% of the Total SMS sent.*
Conditions Apply – This assurance is not valid incase messages flow at a speed of more then 15mps and or of failures listed (Refer
Exceptions)
Payment Reminders Credit Card Statements Payment Acknowledgments Bills and Info Margin Info Deal Confirmations Content Channels Ticket Bookings
Credit Alert SystemIt sends an e-mail alert to the customer when he consumes X%(can be decided by the client) of the allocated credits.
MIS(chargeable)Detailed MIS showing Failed, Delivered and awaited(Chargeable)
SecuredSecured gateway to use through HTTPS provision.
Failover Backup – To offer a smooth and matchless experience, QOS
has back-up of separate instance which gets active incase the same instance fails to work ensuring uninterrupted services
“Every great product or service has some limitations which are beyond human control.”
In case of following situations, QOS assurances will not stand good-
If message sending rate exceeds 15mps Invalid Subscriber (wrong number)s Out of Range Switch Off Memory capacity exceeding in user’s handset Operator Barring International Roaming Natural Calamities Festive Seasons
mps – messages per second
Q. What if QOS fails to Deliver as committed?A. If in rarest of the rare case(exceptions mentioned), we fail
to deliver what we have committed, we will take the penalty and compensate the customer as per our penalty
clause.
Incase of a delay beyond the points of exceptions, we will compensate the customers with free credits equivalent to double number of messages which did not meet the SLA.(In next month’s billing)
Example -If a customer has bought ID1 and his 100 messages gets delivered. Out of 100 delivered, 75 are delivered within 30 Sec which should ideally be 80 and above. We will compensate the customer with 10 free sms(5x2)
*All SLA adherences will be on monthly sms usage and not on individual campaigns
Incase of failure in delivering 90% of the messages beyond the exceptions we shall compensate the customers with free messages equivalent to the double the messages which are not able to meet the SLA.
Example -If a customer has bought Guaranteed Delivery and he sends 100 messages out of which only 80 got delivered which should ideally be more then 90, then we will compensate the customer with 20 free credits(10x2)
*All SLA adherences will be on monthly sms usage and not on individual campaigns
Every QOS has to be activated on a new account Every PO must mention the product name with specified QOS code like –
a. QOS – ID1 orb. QOS – ID2 orc. QOS – GD (Guaranteed Delivery)
Provisioning team will intimate tech.ops about the same with complete details in a specified format with product code
It is to be ensured that client gets activated on the separate instance kept for QOS. Tech.Ops will put the client on the pre-decided priority levels
which will be different for ID-1 and GD. Billing will get the usage details and billing process will follow as
usual unless there is a penalty clause Along with usage, Tech.Ops will also provide the performance status
against each client showing how many messages did not meet SLA. It is to be ensured that client gets a waiver for double the credits
in next month’s billing as per the commitment.
