QMV SUPER SOLUTIONSOur Product and Service Areas

INTRODUCTION

We are an Australian Business Consultancy with specialist skills and experience within the administration systems and processes used by Australian superannuation and wealth companies. In essence, at QMV we manage projects and deliver complete programs of work for our clients. Our services fall within five key areas. Let’s explore them in detail.

PLATFORM

1. Configuration ManagementMany changes happen in the superannuation industry; some small, some large. Regardless of the magnitude, every change impacts a technology or system. Therefore, understanding the impacts on the configuration is critical. If overlooked, even a small change can significantly compromise a process or data integrity with the chance of further impacts affecting customer satisfaction and business reputation.

QMV are experts in configuring applications and technology to align outcomes with the business rules of the fund. We can implement a full configuration management plan to ensure that any system change is controlled and well considered, prior to the impact on the production environment.

PLATFORM2. Platform ReviewQMV has operational experience and excellent relationships with the major platform vendors in the Australian market. As such we can partner with clients to review their current technology against the market leaders. Often our clients’ current platform doesn’t effectively support their business objectives. The technology may be: • Unable to support new business acquisition • Expensive to change or upgrade • A poor fit with target architecture framework and new

componentry A QMV Platform Review identifies and evaluates technology options that will increase efficiency and enable innovation in and alignment with the business strategy.

OPERATIONS1. Compliance ServiceIn a highly regulated industry subject to frequent change, compliance is paramount. An error within administration records can translate into a significant event or breach. These situations require remediation and notification to the impacted members which can be costly in both time and reputation. QMV Compliance services include:• Analysis of legislative changes and/or the fund rules in order

to understand the impacts on the membership • Building requirements for the change so that technology,

operational, product and marketing teams can execute the change in a cohesive fashion

• Impact assessment – we review the technology, processes, customers (both internal and external) to identify the remediation and mitigation actions, following a breach

Our compliance service enables the fund to take a proactive approach to validating the ongoing integrity of the administration records, enabling a measurable confidence in their reporting.

OPERATIONS2. ReportingIn the highly regulated superannuation space, reporting accuracy is a critical business process. Many funds rely on manual and inefficient processes to collate data from disparate sources and transform that data into a specified format. These processes carry a high risk and not repeatable.

QMV provides a service to review and streamline reporting functionality within an organisation. We review the current state and deliver a central repository that integrates with core administration systems. We make the process more efficient, streamlined and repeatable, saving time and costs for the business at each reporting cycle and delivering a more accurate set of reports for every requirement.

OPERATIONS3. Business Process ReviewWe find many operational practices are unclear, undefined, manual, single-point sensitive and not repeatable. QMV’s Business Process Review (BPR) is a review of the administration services and business processes provided by a superannuation administrator to: • Understand the current state of the administration business • Assess the scale of their business operations • Understand the allocation of resources and resource cost per

administrative process • Identify processes, operational and technologies requiring

improvement; and • Establish readiness for an uplift of services, operational impacts

and technology changes. Our BPR will uncover areas of inefficiency and opportunity for improvement in your operations and provide you with the evidence, impact assessment and options to completely re-engineer or incrementally improve your services. It guarantees the business acceptance and integration of new technology.

CHANGE1. Program Management Office

SupportA key challenge for any superannuation business with a busy change program is to manage the dynamics of demand, capacity and business delivery. A common response is to set up a specialist Program Management Office (PMO) focused on combining the disciplines of delivery with the specialist knowledge and experience of local and industry rules. QMV provides a range of services for complementing your PMO in times where demand exceeds capacity. Whether it’s for specific specialist roles within an existing team or full responsibility for the delivery, requiring a complete project team, QMV can provide the experience and talent to work within your PMO. QMV also provides a range of review and advice services to assess the health of in-flight projects. From pre-project concept design and business case definition, through to delivery and post implementation review which ensure your project achieves a successful result.

CHANGE2. Change ManagementOrganisations face many changes ranging from the introduction of new processes and technology to enterprise-wide business transformation. The business impacts of these changes are often misunderstood and underestimated. Much of our work has involved fixing problems that arise after something new has been implemented. QMV’s Change Management service ensures a proactive and rigorous process is implemented to prepare and manage change in a planned and comprehensive way. By taking this approach our clients can gain a better understanding of the impact of any change across their organisation. We ensure a positive experience during the period of change by gathering requirements from all business units, identifying customer impacts and ensuring all stakeholders are informed and operationally prepared for the change. In a nutshell we make change more predictable and ensure positive business outcomes

QUALITY 1. Quality Management PlanningBusinesses have many quality control measures but often haven’t embraced embedding quality assurance within their business processes, change methods or business reporting. As such they are exposed to greater risk of failure. QMV has the operational experience to implement quality assurance across the business operations. Our Quality Management Planning service establishes an organisation-wide quality management focus that includes both quality assurance and quality control measures to ensure process variations are measured and rectified. QMV’s quality management service ensures that quality is considered as a part of every process and creates a framework to set and measure quality metrics as a part of BAU operations.

QUALITY

2. Data ServicesQMV Data Services are aimed at improving, maintaining and reporting on operational data quality. Investigate, a data methodology and platform developed by QMV, is used to establish a regular and repeatable data quality assessment that is actively managed to identify, quantity and resolve data problems. The Investigate platform can be made operational at any point in time, from new business start-up, ongoing operations and transfer of business.

QUALITY 3. TestingOutsourcing is a popular choice for testing however companies need to carefully balance cost benefits and quality outcomes. Recent reforms have changed the way organisations need to structure their testing. This increased regulatory focus means that testing needs to be fully integrated ensuring collaboration between in-house and external providers to mitigate any risks associated with errors and not delivering on time. In addition, a rigorous testing framework needs to be aligned to each phase of the SDLC. QMV provide a full range of testing services, from test experts to a complete testing team. Our focus is on developing a test framework for your organisation, test plan implementation and testing staff strategies to deliver a complete testing approach that guarantees quality and compliance.

QUALITY 4. Due DiligenceQMV provides a specific service to support organisations through a merger and acquisition process. We are experienced in making an objective assessment of a fund’s strengths based on current-state processes, policies and technical systems. We identify the benefits of the merge by assessing the following for both the acquired and parent companies:• Product and service capability • Efficiency and cost effectiveness of existing operations • Growth capability The outcome of our due diligence service enables the acquirer to define a future target state, with a complete view of gaps, impacts, issues and risks that could affect the business.

BUSINESS1. Tender SupportQMV’s extensive knowledge of the superannuation and wealth management industry, along with our capability to deliver business transformation, makes us a viable partner when it comes to managing a tender process. QMV’s Tender Support service is a three-step process that helps our clients make the right choice:• We define an agreed set of success criteria that govern the decision

making process. These criteria are critical for aligning the operational requirements with the best-suited supplier.

• We develop a list of requirements that represents the future needs of the superannuation administration platform and integrating systems, with particular focus on: – Service Capability, the platform must be able to administer the three key

Superannuation/Retirement Products – Defined Benefit, Accumulation and Pensions, within the required service level agreements.

– Efficiencies the new platform must deliver – keeping the cost of administration competitive.

– New Business transition capability – enabling growth for the fund.

• We manage and evaluate the tender responses against agreed criteria and requirements and recommend a preferred supplier

BUSINESS2. New BusinessQMV provides a service to support a Trustee’s growth strategy for their fund. Regardless if it is an acquisition, successor fund transfer, migration or platform consolidation, the technical processes of the transition can be managed through QMV’s proprietary Evolve data transition methodology. QMV’s New Business service incorporates all end-to-end aspects of migrating the complete operations of an administration business to a new provider. This includes:• Negotiations with transitioning between old and new suppliers

(insurers, advisers, administrators) • Migration of administration data and processes using Evolve

methodology • Post-migration warranty support (hyper care) • Ongoing support and maintenance The outcome for our client is the successful implementation of the new business (fund, employer and group of members) within the shortest timeframe, without compromising the business reputation or the long term quality of the ongoing administration services.

QMV Super Solutions specialise in the delivery of world-class technology and business solutions for the superannuation and wealth management industry. With a fresh approach to solving complex process issues, our tailored solutions are delivered by a bright young team who are experts in their fields and focused on delivering innovative results.

Get in touch if you’d like to find out more: sayhi@qmvsupersolutions.com