www.qdigreensite.com

Recycle, Reuse, Reclaim

Trade In Dealer Program

Dealer Training Program

Trade In Dealer Program

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

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is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Training Contents:•Trade in appraisal and process

Shi i I i D2D•Shipping Inquiry D2D

•POP material•POP material

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Supporting The Community

• Provide value to your new and existing t !

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customers!

• Offer an In-Store Trade – In!

• Collect E-waste For Items that We Recycle! y

• Provide a Local Drop Off location for Items we don’t accept !

• Creates Complete Recycling Solution When Offered with Trade-In Program!

• Generate “Green” PR and repeat customer

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

ptraffic!

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Making It Easier For Your Customers:

Trade in at Store Drop off Box At Home

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

FIVE EASY STEPS1. Qualify if customer has phone or electronic equipment (and charger) to trade-in.

2. Appraise phone/electronic (check for water damage).2. Appraise phone/electronic (check for water damage).

3. Print screen and secure customer info.

4 Cl ESN d l d t (if li bl )4. Clear ESN and erase personal data (if applicable).

5. Log into “D2D” to print shipping manifest.

6. Pack and ship item(s).

Remember we ACCEPT MOST consumer electronics to recycle!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

APPRAISING ELECTRONICS AND PREPARE FOR SHIPPING

Go to the URL :www.qdigreensite.com

• We suggest you use Internet Explorer version 6.0 or newer

L I QDI A t N b• Log-In = QDI Account Number

• Password = Zip code

We suggest you bookmark the location!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Home Page

• To begin just select one of the product tabs or simply click on the picture that correspondsthe picture that corresponds with the category.

• Or simply begin to enter theOr, simply begin to enter the product model number in the search field.

For example purposes we will use a wireless phone!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

To Accept A Product• Select manufacturer of

product by either list or logo.

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Model Number Location• Find the Model Number on a Mobile Phone?

• Select “FAQ” at the top of the page to see how to help identify the g ymodel number. Some of the more common manufacturers can be found with pictures showing where the model number should be such as with Blackberry below….

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Determine The Condition And Technology

• Model selected will create a new screen

• If another model desired click on “close” or use back button on browser to select again frombrowser to select again from photos

• Answer appropriate questions and click on “Calculate”

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Lighter Wear – Cosmetically Excellent = Less Than 10% Of Returns

Moderate Wear – Scratches On Lens And External Housing

Heavier Wear – Heavy Scratches Or Dings

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

• How Do You Make Sure the Device is Not Broken?

Determining Broken Condition

o Examine the device by turning it on, making sure that the LCD is not cracked or broken

o Liquid damagedMake a test call to “611” (no cost to the customer)o Make a test call to 611 (no cost to the customer)

o It is also VERY important to inspect a cell phone for water damage – you will see a red dot if there is water damage

• Unfortunately these phones may look fine and work fine but since their components have been exposed to water, corrosion will set in and the phones HAVE NO VALUE

• ESN MUST BE CLEARo If in doubt call the carrier to make sure the ESN isn’t lockedo If in doubt, call the carrier to make sure the ESN isn t locked.

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

The best way to tell if a phone has water damage is to remove the battery

What Does Water Damage Look Like?

and check the damage indicator “dot” located on the back of the phone it will turn red (or varying degrees of red) if there has been water damage.

RED DOT means phone is

WHITE DOT or RED & WHITE

phone is damaged!

CHECKED DOT means phone is not water damaged!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

What If This Item Looks Stolen?

qdigreensite.com WILL NOT ACCEPT items that have:

1. Serial Number Scratched Out2. Identifying Tags on electronics and/or ESN on Cell Phones

Removed

If This Item Looks Stolen1. Tell the Customer - “I’m sorry this particular item has no value” and return it to the customer.

If the customer says that they determined the value on-line:“Unfortunately this item is missing important information to validate it’s

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

y g pvalue, if you would like you can contact our recycling vendor on-line by sending an email to customerservice@cexchange.com”

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Get The Value• If the Customer Wants to Add Additional Items - Select “Add More Items”

• If the Customer Wants to Remove an Item - Select “Remove”

• If the Customer Agrees to the Value for the Item(s) Enter your Employee Number or Name and Click on “Continue to Shipping”

• To Return to this Appraisal Page at any time just select the shopping cart icon

• To Clear the Appraisal and Shopping Cart just Select the Home tab• To Clear the Appraisal and Shopping Cart just Select the Home tab

Remember we ACCEPT MOST consumer electronics to recycle!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

www.qdigreensite.com

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Confirmation Page - POST SALE 1. Print Copy and on the bottom of the page ask the customer to:

• Check Each Line• Provide Drivers License Number• Sign Document

2. Each week, carefully place items in appropriate packaging along with the accessories listed.

3. Make sure barcodes are facing out3. Make sure barcodes are facing out4. Log in to shipping at http://cexops.com/D2D:

5 Just Print label and ship!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

5. Just Print label and ship!

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

D2D DEMOO• Using the “D2D” system, you can track the status of your shipments with your shipper tracking number:

• Go to this site : http://dev.cexops.com

• Log-In = qdigreensite.com user name with the word “SHIP” og qd g ee s e co use a e e o d Sadded at the end.• Password = qdigreensite.com password.• Check the boxes next to the items you want to ship

Validate shipment if prompted• Validate shipment if prompted• Choose your shipping carrier:

ALWAYS SELECT FEDEX FOR PRE-PAID SHIPPING • Complete your order and ship the items!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

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is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Encourage Your Customers To Use service When You Have A Customer Who Is:

• Looking to buy something new!

• Replacing an old device!

GIVE EXTRA VALUE!!• GIVE EXTRA VALUE!! Remember, this is a free service you are providing to customers for which they get cash value!

• Making a small purchase - “Did you know you might get your money back or more for that purchase by trading in your old phones or other devices?”

• Looking for affirmation on a purchase - “I really shouldn’t be spending this much” - Let this customer know they can get a little extra in a gift card while doing something positive for theextra in a gift card while doing something positive for the environment!

• Checking out! Remind them that when they come back they should bring the old cell phones and devices they have lying in their drawers to get savings on their future purchases!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

their drawers to get savings on their future purchases!

www.qdigreensite.com

Remember we ACCEPT MOST consumer electronics to recycle!

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

My phone is still active but I want to trade it in, do I have to cancel the service? Yes. It is the customer’s responsibility to terminate service and pay all final billing with the

Common Questions

carrier.I have private information on my device, should I erase it before I send it?Yes! The customer is responsible for deleting all information – however, steps will be taken at the factory to clear out all data.Should I leave my password on?No. Your phone must be able to be logged on at the warehouse to determine its value

Do You Accept All Models From Each Category? We accept thousands of different models of the most popular mobile phones and other devices from the offered categories.of the most popular mobile phones and other devices from the offered categories. Unfortunately, there are a lot of devices that just don’t have any value. If we do not support a particular model of phone it may be donated so that it can be recycled properly.

What about??? You can always contact CExchange about a particular item not listed and we will notify you of its value as soon as we can.y y

Why should I do this now? Your item will never be worth more than it is today!How many products can I turn in? Unlimited

If I have a more questions? You can submit your questions to customerservice@cexchange com or call 1 800 351 6864

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement

customerservice@cexchange.com or call 1-800-351-6864

REMEMBER, you can always hit “FAQ” at the top of the page if you run into trouble!

is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Point of Purchase Dealer Support www.qdigreensite.com

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.

Follow R3 on Facebook :

• Register for sales incentives!• Register for sales incentives!• Find technical support!• Read sales tips!• Share your R3 success stories!• Share your R3 success stories!

Confidential Information All written and oral materials disclosed or provided by the provider to the recipient under this agreement is confidential information regardless of whether it was before or after the date of the agreement or how is was provided to the recipient. This confidential material is not to be used, reproduced, transformed or stored by computer or device that is accessible to persons to whom disclosure may be made as set out in this agreement.