Qarar 5 Next StepsStatus to H.E.

Round Table Discussion III(Online services and innovations offered to

investors and companies by PESs )

Rabat, Morocco

23-24 March 2016

Mr. Ahmed Al Mujaish

Employment Channels Director

WAPES Interregional Workshop

Objective

2

Round Table III aims at:

innovations in order to increase the variety of channels

technological advances

new recruitment practices

challenges

….related to online services and innovations offered to investors and companies

Subject of Rabat Inter-regional workshop“Providing investors and employers with support in meeting their requirements in

terms of human resources”

Agenda

3

Setting the context

Road ahead

A

C

HRDF Innovations: Online ChannelsB

Overview of Saudi Arabia Labour Market

4

Source: CDSI Manpower Survey 2014, BCG analysis

Peculiarities of Saudi Labor Market

5

Youth unemployment among the highest in

the world

Low participation of women in labor market

Saudi jobseekers' competence and skills are

not aligned to the labor market requirements

National labor market strategy not entirely applicable across

all regions due to regional differences

Online interventions can address these peculiarities

Youth unemployment among the highest

in the world

66

0

20

40

60

Age cohort

20-2415-19 30-3425-29 35-39 40-44 45-49 50-54 55-59 60-64

Youth segment is the most affected by

the unemployment issue

Saudi unemployment rate1 (%, 2014)

15%

Ø 23

7%8%11%12%14%16%

19%24%

42%

29%

51%55%

Youth (15-24) unemployment in selected countries (2014)

Saudi

Youth

only

Youth unemployment

among highest in the world

1. Amongst active participants in the labor force. i.e. excludes non-participants including education and training 2. Refers to GCC as a whole

Source: CDSI, BCG working paper "Motivation and Perseverance: The Missing Link to GCC Knowledge Economies", BCG analysis

Saudi university graduates are lacking

technical skills

7

5%5%

7%

7%

8%

15%

Others

Education

Physics

Teachers Training

Eng. and Industrial Eng.

Social and Behavioral Sciences

Life Sciences

Informatics

Islamic Studies

Humanities

Business

University graduates

137,119

13%

4%

10%

12%

15%~30% of current graduates

have focused on non-technical

subjects with scarce labor

market attractiveness

Graduates by major, 2011-2012

# of students

TVTC graduates vs. Universities graduates, 2011-2012

1. Includes Biology, Business, Civil Eng., Eng. and Industrial Eng., Life Sciences, Manufacturing and Processing, Mathematics and Statistics, Physics, Veterinary Medicine2. Includes Agriculture, forestry and fishing, Arts, Education, Environmental Protection, Humanities, Informatics, Islamic Studies, Law, Main programs, Others, Personal Services, Press and Media, Social and Behavioral Sciences, Social services, Teachers training, Transport services Note: Numbers originally published for Hijri years 1432-1433 Source: Ministry of Higher Education, CDSI, TVTC Annual Report, BCG analysis

Tertiary education graduates misaligned with

labor market needs

Technical & Vocational

graduates underrepresented

68,553

TVTC graduates 2011 TotalUniversity graduates

137,119

100%

205,672

100%

100%

# of students

High unemployment prevalent among

women in KSA

8Source: BCG analysis.

Unemployment rates vary drastically

across region, ranging from 11% to 23%

9Source: Central Department of Statistics and Information – Workforce Research for 2012 (second round). KSA overall data updated to 1Q 2013.BCG analysis.

Avg. 20%

• Male 12%

• Women

48%

Avg. 23%

• Male 14%

• Women

49%

Avg. 12%

• Male 7%

• Women

39%

Avg. 15%

• Male 5%

• Women

48%

%Male %Women

unemployment rate

Region with above avg. unemployment rate

Region with below avg. unemployment rate

Northern

HailTabuk

Al Madinah

Al-Qassim

Al- Riyadh

Makkah Eastern Region

Al-Baha

Asir

Jizan

Najran

Frontier

• Regional unemployment

peaks, driven by male

unemployment (fluctuating

between 5 to 14%)

• Variances in economic

activity by region one of the

reasons unemployment (e.g.,

GDP per capita of 121K for

Riyadh and only 88K for

Dammam)

Both genders average composition

Women above average composition

Both gender below average composition

Al-Jouf

Avg. 11%

• Male 5%

• Women

41%

Avg. 10%

• Male 5%

• Women

29%

Regional unemployment rates by gender, 2013

• Saudi Arabia accounts for more than 90 million daily

YouTube views making it the country with the highest

viewership in the world per internet users;

• 50% of Saudi Arabian YouTube users are women;

• 36% of YouTube users have a university degree

Source: Arabnews

Extensive internet penetration in Saudi

Arabia with high smartphone and social

media adoption

10

3Rank

1Rank

1Rank

• Smart phone penetration rate in Saudi Arabia is at 73 percent

(number 3 in the world)

Source: Google's Our Mobile Planet

• Saudi Arabia has highest number of active Twitter users in

the world. One-third of the country’s online population are active

monthly Twitter users. Source: PeerReach Study

In summary, KSA has opportunity to

leverage its extensive internet penetration

to enable more robust labor market

11

High youth

unemployment

Need for upskilling

among job seekers

High women

unemployment

Regional labor market

disparity

Labor market peculiarities

KSA Strength

Extensive

internet

penetration &

technology

adoption

Innovative

Online Channelsto support

• Increased Reach

• Enhanced Flexibility

• More Opportunities

Agenda

12

Setting the context

Road Ahead: Learning and Strategy

A

C

HRDF Innovations: Online ChannelsB

HRDF Innovations: Online Channels

13

Ma3an NLG

Tele-JPC eLiqaat

HafizDoroob

HRDF

Online

Channels

TAQAT: National Labor GatewayAn online platform that brings

together all employment services

and platforms

HAFIZ

Completely digitized

unemployment

assistance program

eLiqaat

Virtual job fair for recruitment.

Tele-JPC

Job Placement Center providing

services by phone.

Ma3an

A collaboration platform towards

open governance for matters

pertaining to the labor market.

Doroob

An online learning

platform that improves

employability by up-

skilling jobseekers.

14

Initiative: TAQAT - National Labor Gateway

(www.taqat.sa)

The TAQAT platform

brings services and

communications together

in one online platform

Jobseekers have unified

access to financial

support, job search,

placement, and training

Employers access a

national pool of

candidate profiles and a

wide range of services

and support programs, in

one platform

15

TAQAT: Stakeholder benefits

Initiative: KSA Unemployment

Assistance Program (HAFIZ)

16

Completely online system

for unemployment assistance

(no paperwork)

HAFIZ is helping unemployed Saudis financially

and encouraging them to find sustainable

employment.

Financial support is conditional on participation in

job search and training activities.

Provides eligible unemployed Saudis with monthly

allowance of SAR2000 for a max period of 1 year

• > 2.5M Saudis received Hafiz benefits since

2011

• > 430K Hafiz beneficiaries found a job

Initiative: Doroob (Online Learning)

(www.doroob.sa)

17

Aims to improve employability by up-skilling learners

across four different dimensions:

Critical employability skills, Attitude,

Work-relevant experience and Job search skillsDoroob: mass learning and certification program

offering occupation-specific and general courses

(e.g. English skills)

Launched to assist job seekers, students, as well

as companies and business owners by meeting

the skill demands of the Saudi labor market

• More than 57,000 registered users on

Doroob, with 21 courses live and many

more under development

Doroob provides four major

products to learners

18

E-learning CertificationBlended learning

Description

• Open online

courses

• General skills

(e.g, English, IT)

• Job-specific

specialized skills

• Assess skill levels

• In-person exams

to ensure quality

• Co-branded with

employers to build

credibility

• QA based on

national and

international skill

standards

• 6 courses for

trainees and 1

Train-the-trainer

course for blended

learning pedagogy

• 4 pilot TVTC female

colleges

• ‘Fast track pilot’

with Alshaya

• 3-4 more

employers in

pipeline

• Online ‘e-

coaching’ platform

to facilitate OJT

process

On-the-job training

(OJT)

Key

External

Partners

Investors and companies can also offer courses via this platform.

Initiative: eLiqaat (Virtual Job Fair)

(www.eliqaat.com)

19

Provides jobseekers with an opportunity to meet and

explore several organization/companies in different

industries all at once; in the comfort of their homes. eLiqaat is an annual virtual job fair for

recruitment.

Bridges the gap between jobseekers and

employers

Statistics from most recent 5-day eLiqaat:

• Number of registered users: 82,485

• No. of Jobs: 597

• No. of Vacancies: 10,765

• No. of Employers Participated (jobs

based): 68

• No. of Key Accounts: 25

eLiqaat: Participation insights

20

0

10.000

20.000

30.000

40.000

50.000

60.000

70.000

80.000

90.000

31-jan 01-feb 02-feb 03-feb 04-feb

31-jan 01-feb 02-feb 03-feb 04-feb

Series1 35.134 58.344 71.090 76.917 82.485

Total Registered Users

0

50.000

100.000

150.000

200.000

250.000

300.000

350.000

31-jan 01-feb 02-feb 03-feb 04-feb

31-jan 01-feb 02-feb 03-feb 04-feb

Total Visitors 49.946 138.249 167.767 184.511 199.438

Total Visits 71.535 194.863 252.000 286.853 319.815

Visits & Visitors

Initiative: Tele-JPC

21

Tele-Job Placement Centre: It provisions

employment assistance and services for job

seekers who are unable to go to physical JPCs.

Services are provided through phone.

A special emphasis is on assisting female job

seekers.

• Number of Tele-JPC: 1 (started in Dec 2014)

• No. of tele-workers: >30

• No. of jobseekers referred: >25,000

• No. of job seekers attached: >12,000

Initiative: Ma’an Collaboration Platform

(www.ma3an.gov.sa)

22

A step towards open governance for matters

pertaining to the Ministry of Labor.

Employs modern technology to

enhance the partnerships

Enhances transparency by

facilitating access to information

and encourage people to share their

ideas and expressions

Collects and analyses incoming

data.

Ma’an – A citizen engagement platform

collates suggestions on various labor policies

posted online for public commentary

Agenda

23

Setting the context

Road ahead

A

C

HRDF Innovations: Online ChannelsB

Key Learnings

24

Technology can play a significant role to reach jobseekers

in rural areas and enable them to find jobs

Need for centralized labor market data

observatory to monitor real-time data

Engage women jobseekers who want to work

from home

Integrated system enables more opportunities and better

monitoring of jobseekers progress

Technology alone won’t suffice; traditional labor market

interventions are still required

Looking forward: Strategy 2020

25

Our 2020 strategy to create

a healthy and dynamic labor

market

will focus on...consolidating

social

protection

aligning

education

and skills

creating more

opportunities

for women

enhancing

private sector development and standards

improving

market

mechanisms

optimizing

Saudi and expat employment

Digital ecosystem to synergize all labor market strategies

Qarar 5 Next StepsStatus to H.E.Thank you

Initiative in Pipeline: National Labor

Observatory (NLO)

27

Data / Information

Sources

Government stakeholders,

researchers & the interested

public

The National Labor ObservatoryClients & Decision

Makers

…

“National Labor Observatory (NLO)” to provide mature and holistic labor market information.

1. Do: Consolidate data, generate statistics and advanced analytics and insights and manage

knowledge

2. Enable: Position NLO to be the cultural change agent to facilitate and empower users to access

data, develop their reports and insights and share them with the broader community

3. Create transparency: Ensure full transparency of all interested users on relevant data, research and

capabilities to foster full leverage of resources, materials and insights

Initiative in Pipeline: Tele-work

28

Mode

Work from home

Business office

Women job seekers

who are unable to

travel

Jobseekers in remote

areas

Target Audience

Support job seekers to be employed

while working from home. It will be

enabled through Technology

solutions.

It is a remote shared-office location,

away from the original office.

Employees from different companies

can come to this office and work for

their employer. Technology solution is

currently under development to

support such a remote office.

Descriptions