putting the “i” back in “i-t” sanjeev gupta manager, professional services fuji xerox global...
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Putting the “i” back in “i-t”
Sanjeev GuptaManager, Professional Services
FUJI XEROX GLOBAL SERVICES
The Key Question
“From 1998 through 2000, businesses spent $65 billion on technology in the U.S. alone. Where’s the return?”
Anne Mulcahy Chairman & CEO Xerox Corporation
Big “T”
Key business requirements Managing new compliances
• Corporate governance & management accountability
• New/Ongoing regulations & deregulations
• Privacy issues – access in general
• Risk management, Business Continuity Planning, Disaster Recovery
Managing operational efficiency
• Best of breed processes, standards & products to achieve a more efficient & effective process
• Reduction of manual steps
• Policies and procedures understood by all
Managing the consistency of various publications channels
• Disparate business processes – paper vs. electronic vs. ‘hybrid’
• Digital paper, digital assets – content re-usability
• Connectivity & scalability
Where is the problem? - Ineffective Intellectual Asset Utilisation
• “If only HP knew what HP knows, we could be three times more productive.”
-- Lew Platt, Former CEO, Hewlett Packard
• Unstructured Information is difficult to organise and manage– Is stored in thousands of machines – Lacks structure– Is in various formats
• The result:– Timely access to content is rare– Inefficient content reuse– Brain drain – valuable knowledge
lost with every employee that exits
Unstructured Information Represents theBulk of Corporate Intelligence
Email Servers
Internet Sites
Intranet Sites
Extranet Sites
Records
Desktop
Desktop
Laptop Laptop
Web Servers
File Servers
Groupware
Email Servers
Internet SitesInternet Sites
Intranet SitesIntranet Sites
Extranet SitesExtranet Sites
RecordsRecords
DesktopDesktop
DesktopDesktop
LaptopLaptop LaptopLaptop
Web ServersWeb Servers
File ServersFile Servers
GroupwareGroupware
Little “i” and Big “T”
The World of Documents The World of Data
Convergence
Complexity
Embedded Process Costs Reside
Here
Convergence
Complexity
Embedded Process Costs Reside
Here
Data = Information Structured for Machine Processing
Document = Information Presented for Human Comprehension“More than 75% of enterprise data is unstructured and document-related, rather than being neatly sorted numbers in a database.” Source: Gartner Inc., “CIO Update: Four Steps to Raise the Value of Real-Time Content
Management,” Mark R. Gilbert, 28 May 2003
Big “I”Little “t”
SCM MRP
ERP
EnterpriseInformation
CRM
Marketing
Sales
Accounting
GeneralServicesManufacturing
HumanResources
CustomerCall Centre
• Direct Mail• Newsletters• Product Marketing Brochures• Product Specifications• Market Attack Plans
• Sales Manuals• Proposals/RFPs• Event Invitations• Sales Collateral• Parts Catalogues
• Statements• Invoices• Reporting
• Office Printing• Commercial Print• Publishing/Reprographics• Forms• Transactional Documents
• Recruiting Collaterals
• Employee Benefit Communications
• Employee Education
• Letters• Vouchers• Coupons• Checks• Sales Program
Information• Product Literature
90% of business communications is through documents.82% of companies view documents as crucial to the successful
operation of their organisation – Source: IDC.
• Product Drawings• Work Orders• Safety Data Sheets• Change Orders• Process Sheets• Product Documentation
It involves the use of people, process, and technology to managethe cradle to grave (whole life) of the Information Lifecycle
Store & Share
Deliver & TransformCreate & Capture
Information
Lifecycle
Manage & Maintain & Dispose
• AP-AR processes• Policy holder communications for insurers• Account Opening Process
The focus on “I” in “I-T”
How well is it supporting your
business?
How much is it costing your
business?
What do you have?
Where is it?
How well is it working?
Information Life Cycle Management Gap Analysis
Unstructured Documents
Structured Data
Workflow
&
Repository
Manage
How Do You Bridge the Document/Data Gap?
CentralizedImaging
DistributedCapture
New Formsof Capture
IndexTransformStructure
Capture
Integrate
Integrated Delivery Platform
WebDelivery
Deliver
DecisionSupport
TranslationInitiation
End-to-EndBusinessProcess
Workflow for Approval Send out PO
Receive goods transaction documents and automate capture
and index
Firewall
ERP Systems
Matching, verification and approval
Send paper or electronic transaction documents
Internet
digital repository
• Take advantage of early payment discounts and reduce late payment penalties
• Enable direct cost reduction
• Migrate from paper to electronic
Streamlining AP/AR Using Capture-Manage-Deliver PlatformRaise Purchase
Requisition
In Summary Information Lifecycle Managementpresents many tangible but hidden opportunities to improve your bottom line
and help you meet your legislative and compliance obligations
These opportunities are everywhere:
• Business records and transactions
• Financials
• Customer charter communications
• Work processes (workflow)