Public Transport Organisation & Policy

Working Group

Findings of Year 2

Urban Transport

Benchmarking

29 June 2005

Jérôme Pourbaix

Objectives of Year 2

Exploring practices behind benchmarks identified during year one.

Focus on contracts between operators and authorities.

In particular, quality in contracts.

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Participants

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Alicante Madrid

Athens Merseyside

Belfast Paris

Bucarest Prague

Brussels Stuttgart

Approach

Use of qualitative indicators

Structured comparisons between networks

Organisational framework, culture and history taken into account

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Organisation of Public Transport: Indicators

Players

Right of initiative

Level of regulation

Share of responsibilities

Adaptation to change

Planning environment

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Quality in Contracts:Indicators

Objectives of the contract

Quality indicators in the contract

Performance measurement methods

Quality assessment

Incentive schemes

Conciliation procedure

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Quality Indicators in Contracts

Variations in the number of indicators, the share between objective and subjective, and the definition of indicators.

Most common indicators:– Punctuality– Cleanliness– Information

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Performance Measurement Methods

Objective indicators:– Real-time monitoring (automatic or manual)– Periodic surveys & inspections– Claim inventories

Subjective indicators:– Satisfaction surveys– Mystery passenger

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Quality assessment

Use of weighted indicators

Definition of targets and marks (use of fields of tolerance)

Assessment can be global or by indicator

Use of scores or penalty points

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Incentive scheme: Bonus & Malus

Different approaches to bonus and malus

Various situations: proportion of defined cost per km produced, share of total value of contract.

Use of amounts raised to improve the system.

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Lessons learnt

Difficulty to identify the ideal contract:

– Not all examples represented in the group– Not one best way

Very useful to develop one’s best approach mixing good elements from others

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Site Visits

Madrid: intermodal interchange

Stuttgart: s-bahn network and traffic information

Athens: infrastructure developments

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps

Next Steps

Implementation (exceeds the scope of this project)

Public Transport Finance

Special topics: management of exceptional events & access to stadiums

Objectives

Participants

Approach

Organisation

Contracts

Lessons learnt

Site visits

Next steps