SPRING 2020

Public Sector PartnersEmployee Training Catalog

1910 2010

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GENERAL INFORMATION

Introduction & Registration.................................................................................................................................................3

Class Locations.......................................................................................................................................................................4

DIVERSITY, EQUITY & INCLUSION

Diversity, Equity & Inclusion (DEI) Learning Opportunities………….........................................................................5

LEADERSHIP

Lead Worker Series…………………………………………………………………....................................................................................6

DEI Leadership for Change…….…………………………………………………………………………………………………………………………7

The Supervisor’s Tool Chest……………………………………………………………….......................................…...............................7

Creating a Culture of Appreciation….....................………………………………………………………………..................................7

Boundaries in Leadership………………………………………………………………….........................................................................7

PROFESSIONAL DEVELOPMENT

Healthy Workplace Communication...........................................................………………………..........................................8

Emotional Intelligence…………………………………………………………………................................................................................8

Facilitating Meetings with Multiple Stakeholders…………………………………………………………………..............................9

Increasing Communication & Collaboration through DiSC……………………………….................................................9

Spanish for Customer Service………………………………………………………………………………..................................................9

Youth Mental Health First Aid………………………………………………......................…………...................................................9

Crisis Communication at the Front Desk.....................................................................................................................10

Intercultural Communication………………………………………………………………….................................................................10

Become a Valuable Team Member Through StrengthsFinder……………………......................................................10

TECHNOLOGY

Excel: Getting Started..........................................................................................................................................................11

Excel: Intermediate Topics.................................................................................................................................................11

Excel: Advanced Topics.......................................................................................................................................................11

Adobe Acrobat Pro Basics.................................................................................................................................................11

PowerPoint: Getting Started..............................................................................................................................................11

TABLE OF CONTENTS

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INTRODUCTION

The Public Sector Partners Employee Training Program was created by Human Resources representatives from several organizations collaborating with Central Oregon Community College’s Continuing Education program. Partner organizations include:

Deschutes County City of Redmond City of Bend Deschutes Public Library Bend Park & Recreation District Central Oregon Intergovernmental Council (COIC) All participating organizations are committed to providing learning opportunities for their employees and welcome your participation in courses focusing on building professional, leadership and technology skills. Please follow the procedures required by your specific organization for approval to attend any of these courses. Have fun learning with your colleagues from public sector organizations in Central Oregon!

REGISTRATION INFORMATION

When to Register: Classes are available on a first come, first served basis, so register early. The registration deadline for each class is two weeks prior to the start date. After this date, your organization is committed to paying for your registration. If you need to cancel, notify COCC as soon as possible (see cancellation instructions on page 4). If you want to register within the two-week period before the class start date, please call or email COCC to see if space is available.

How to Register – Two OptionsCOCC will be assisting you with registration for classes in the Public Sector Partners Employee Training Program. Please contact us using one of these options:

1 - By Phone: COCC’s Continuing Education customer service team is ready to assist you with registration by phone Monday through Friday between 9:00am and 5:00pm. We have a dedicated phone line for the Public Sector Partner customers: 541.330.4388. We will ask for the following information to register you in a class: Course title, your name (first, last, middle initial), mailing address, daytime phone number, email address and date of birth. We use date of birth as a unique identifier and we are required by the state of Oregon to collect this information.

2 - Email: COCC has a dedicated email address to assist you with registration or any other questions you have about this program: publicsectorce@cocc.edu. If you would like to register via email, please include the following information:

• Course title • Name (first, last, middle initial) • Your employer’s name • Mailing address • Daytime phone number • Email address • Date of Birth

We will process your registration within one working day.

GENERAL INFORMATION

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GENERAL INFORMATION

Confirmations

You will receive an automatically generated email confirmation within 24 hours of your registration. This confirms that we have received and processed your registration and you are confirmed in the class you’ve requested. After this, our policy is “No News is Good News,” so if you don’t hear from us again, please attend class. You may also receive another email 8-12 days before the first class date with information on location, any pre-work required for the class, or communication related to the class.

Cancellations

If you need to cancel: Please notify COCC by phone or email at least two weeks prior to the first session and we will remove you from the class. If you need to cancel after the two-week deadline, please contact us right away, as we may have a wait list and can fill your spot with someone who would like to attend. If we cannot fill your space, we will charge your organization for your registration. Substitutions are welcome, so we encourage you to find a colleague who can attend in your place if you need to cancel within two weeks of the class start date. If you do find a replacement, please contact us to make the change in our registration system. We will need the registration information for the person taking your place.

If we need to cancel: All courses are subject to having sufficient enrollment two weeks from the first class date. If we find that enrollment is low, we may need to cancel the class. In this case, you will be contacted by COCC’s customer service team by phone and/or email notifying you of the cancellation at least ten days prior to the first session.

Payment

Your employer will be paying for the fee related to your class, so no payment is required of you to register. You will need to go through the approval system your employer has established in order to register and attend. If you have questions about this, please contact your supervisor. .

On-Demand Training

Any of the training topics in this schedule are available on-demand for your team. COCC Continuing Education can assist with your team retreat and on-going workforce skill development. Contact Nancy Jumper at 541.383.7273 or njumper@cocc.edu to explore possibilities.

Location Codes and Map Links for Public Sector Classes

COCC Boyle Education Center 2600 NW College Way, Bend OR 97703*Parking permits are not required in the parking lot behind Boyle Education Center.Driving Directions | Campus Map

COCC Chandler Lab 1027 NW Trenton Ave, Bend OR 97703Note: This is not on the main COCC campus. Parking permits are not required at Chandler Lab. CHLAB Map

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DIVERSITY, EQUITY & INCLUSION

Diversity, Equity & Inclusion (DEI) Learning OpportunitiesThe public sector employers participating in this training partnership have established DEI learning opportunities as a high priority within their organizations. In our rapidly changing cultural landscape, the diverse needs of those we serve may change and leave us unprepared. As our communities in Central Oregon become more diverse, with growing racial, socio-economic, gender, faith-based, and cross-cultural groups, we need to know how to step up and support our constituents’ needs in new ways. These experiential DEI-focused courses include both individual and team-based activities.

DEI Leadership for Change

This series of four sessions over two months will guide leaders at any level through a series of linked, educational and applied experiences to explore Diversity, Equity and Inclusion (DEI) within your workplace/team. Using a DEI framework tool, leaders will employ an equity-based process to study and evaluate a work project, procedure, report or policy. Explore personal and institutional bias, stereotypes, privilege and oppression while using guided strategies including a needs assessment, project development, and evaluation process. Through this process, you will learn how to successfully implement and share DEI-based strategies for change.

Date: April 3, 10, May 15, 29, Fridays (attend all sessions)Time: 9:00am-12:00pmInstructor: Michelle EricksenLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Intercultural Communication

This session provides front line staff who interact directly with the public an opportunity to gain a foundational understanding of key aspects of intercultural communication: awareness, knowledge and skills as they relate to yourself and others. Explore how your own knowledge and thinking strategies may support or challenge diverse communication experiences. Increase your awareness of the assets and deficits of individual communication skills influencing communication experiences. Expand your awareness of cross-cultural differences and related communication styles.

Date: May 20, WednesdayTime: 8:30am-12:00pmInstructor: Michelle EricksenLocation: COCC Chandler Lab 301 1027 NW Trenton Ave, Bend OR 97703

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LEADERSHIP

Lead Worker Series

The Lead Worker Series is designed to increase the partnership between Supervisors and Lead Workers to create engaged and successful teams. Supervisors and Leads must develop an understanding of their unique roles and identify ways to work together in goal setting, performance tracking and coaching with their team. This series includes five sessions, each building upon content previously covered in highly interactive, experiential and engaging sessions facilitated by Organizational Consultant and Professional Coach, Wendy Boyer.

Learning Beyond the Classroom: To deepen the learning and on-the-job application, pre- and post-session assignments are included throughout the Series. Example assignments include completing online assessments, reading assignments, meeting with your supervisor to discuss session content, etc. Completing this work before and after each session keeps the learning alive beyond the classroom.

Your Human Resources Department selects participants to represent your organization. Space is limited. If you are interested, please contact your organization’s HR department to inquire.

Session #1: Kick-off - Defining the Lead Worker Role – April 1Note: Participants and their Supervisor attend this session.This session provides an overview of the series and clarifies the scope and responsibilities between a lead worker and their supervisor. Participants will also review current goals and measures of success for your role.

Session #2: Increasing Communication & Collaboration through DiSC – April 15 This powerful and interactive session challenges participants to increase awareness of how their communication approach helps or hinders their effectiveness as a leader and peer. Explore how to adapt your communication and approach with both internal and external clients based on the situation and person. This session utilizes DiSC profiles as a guide and tool for understanding communication styles and adapting strategies for improving communication and collaboration skills.

Session #3: Thriving Through Change & Into Accountability – April 29Explore the question, “What is accountability and how do we develop it in ourselves and others?” Demystify how people process through change by identifying their specific behavior and language cues, allowing you to proactively coach them from opposition and into personal accountability and engagement.

Session #4: Influencing as a Team Coach – May 13Participants will focus on ways to build effective work relationships, and explore how to coach and provide feedback to team members using two simple and effective tools.

Session #5: Lead Series Integration & Best Practices – June 10This critical session explores your progress and application from Sessions 1 – 4. Identify peer best practices and support required for continued success and growth as a leader. Bring your success stories, challenges, and ideas to share.

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LEADERSHIP

DEI Leadership for Change

This series of four sessions over two months will guide leaders at any level through a series of linked, educational and applied experiences to explore Diversity, Equity and Inclusion (DEI) within your workplace/team. Using a DEI framework tool, leaders will employ an equity-based process to study and evaluate a work project, procedure, report or policy. Explore personal and institutional bias, stereotypes, privilege and oppression while using guided strategies including a needs assessment, project development, and evaluation process. Through this process, you will learn how to successfully implement and share DEI-based strategies for change.

Date: April 3, 10, May 15, 29, Fridays (attend all sessions)Time: 9:00am-12:00pmInstructor: Michelle EricksenLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

The Supervisor’s Tool Chest: Get the Right Tools for the Job

Supervisors will gain valuable tips and tools for facilitating positive employee contributions to departmental work in this two-session course. Topics include employment laws and regulations, employee relations, employee engagement, and performance management. This is perfect for new supervisors or experienced leaders who are seeking up-to-date information. If you are interested in participating, please contact your HR representative (see below).

Date: April 30 & May 7, Thursdays (attend both sessions)Time: 8:00am-12:00pmInstructors: Joseph Tam & Jennifer Bouman-SteagallLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Creating a Culture of Appreciation

This two-session class explores low or no-cost ideas and processes to create a culture of reward and appreciation to increase employee engagement and performance for both the team and the individual. Using the book, The 5 Languages of Appreciation in the Workplace, participants identify their preferred language of appreciation and ways to practice these languages with their coworkers.

Date: May 14, Thursday & June 2, Tuesday (attend both sessions)Time: 1:00-5:00pmInstructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703 Register by 4/20 to receive book prior to the first session.

Boundaries in Leadership: How to Lead With Your Heart Without Losing Your Soul

Many of us choose to lead with passion and heart, giving our best to the teams we work with and to the task at hand. Being able to maintain healthy boundaries in workplace productivity, relationships with co-workers, and home life can be tricky and difficult to achieve. Discover the benefits of leading with your heart along with setting boundaries and habits that will ensure that you can do so without losing your soul. Learn practical ways to maintain balance and ensure longevity in a job that you love.

Date: June 4 & 11, Thursdays (attend both sessons)Time: 8:30am-12:30pmInstructors: Holly HoeksemaLocation: COCC Chandler Lab 301 1027 NW Trenton Ave, Bend OR 97703

Deschutes County Jason Bavuso 541.617.4706City of Bend Stephanie Byrne 541.330.4004Bend Park & Recreation District Theresa Albert 541.706.6111Deschutes Public Library Jennifer Palmer 541.312.1024 City of Redmond Katie Graham 541.923.7725COIC Barbara Taylor 541.548.9521

Training PartnershipHR Representatives

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PROFESSIONAL DEVELOPMENT

Healthy Workplace Communication

Healthy communication in the workplace can build relationships, improve collaboration, increase job satisfaction, and boost productivity. This two-session course will explore best practices in healthy, effective workplace communication, with both colleagues and customers, based on decades of research and studies. Gain experience with how to have the hard conversations, as well as how to express praise effectively. Be prepared to courageously evaluate your own communication style so you can use your strengths to effectively communicate in your workplace setting. Sign up with your co-workers to create growth within your team!

Date: April 7 & 14, Tuesdays (attend both sessions)Time: 9:00am-12:00pmInstructor: Holly HoeksemaLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Emotional Intelligence

Emotional Intelligence (EI) is based on the set of behavioral skills that enable us to consistently engage, influence and motivate ourselves and one another. Team members with high emotional intelligence are more successful and more resilient than those who are only technically qualified. EI is based on such competencies as respecting yourself, persistently working to achieve your full potential, valuing and motivating others, and engaging creatively when conflict happens. Best of all, because emotional intelligence is learned, we can gain new, more effective skills, eliminate ones that aren't working, and learn to do the things we already do well even better!

Date: April 17, FridayTime: 8:00am-12:00pmInstructor: Mike CieriLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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PROFESSIONAL DEVELOPMENT

Facilitating Meetings with Multiple StakeholdersMeetings are a key way to gain consensus and move our objectives forward. What if you have multiple stakeholders with varying interests? Community members, business people, industry professionals, and others often come together with different objectives and ideas. Learn how you can create agendas and lead meetings so that they are productive, build consensus and all participants come away with a shared understanding and a clear picture of next steps.

Date: April 22, WednesdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Increasing Communication & Collaboration Through DiSCThis powerful and interactive session challenges you to increase awareness of how your communication approach helps or hinders your effectiveness with others. Explore how to adapt your communication and approach with both internal and external clients based on the situation and/or person. This session utilizes DiSC profiles as a guide and tool for understanding communication styles and adapting strategies for improving communication and collaboration skills. You will receive a link to complete your DiSC assessment prior to the session.

Date: April 28, TuesdayTime: 12:30-5:00pmInstructor: Wendy BoyerLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Spanish for Customer ServiceThis six-week practical Spanish class is for those who wish to learn basic language skills to communicate with Spanish-speaking customers and community members. This will include customer service phrases and conversation related to common workplace transactions in the public sector setting.

Date: May 4, 11, 18, June 1, 8, 15 (6 Mondays)Time: 1:00-3:00pmInstructor: David EngelLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Youth Mental Health First Aid Youth Mental Health First Aid teaches adults who are parents, grandparents, or who work with youth in other capacities how to identify, understand and respond to signs of mental illnesses and substance use disorders. This training gives adults the skills they can employ to reach out and provide initial support to adolescents (ages 12-18) who may be developing a mental health or substance use problem, and help connect them to the appropriate care.

Date: May 13 & 14, Wednesday & Thursday (attend both sessions)Time: 8:00am-12:30pmInstructors: Connie Peterson & Eileen WhiteLocation: COCC Chandler Lab 301 1027 NW Trenton Ave, Bend OR 97703

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PROFESSIONAL DEVELOPMENT

Crisis Communication at the Front Desk

Gain confidence to deal with dangerous situations, difficult people and emergencies in your role working at or around a front desk, counter, lobby, or reception area. Develop an action plan for unsafe situations through identifying unusual, suspicious and dangerous behavior, including body language of dangerous people. Build your communication skills for difficult and dangerous situations and people.

Date: May 19, TuesdayTime: 8:00am-12:00pmInstructor: Joe PuckettLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

Intercultural Communication

This session provides front line staff who interact directly with the public an opportunity to gain a foundational understanding of key aspects of intercultural communication: awareness, knowledge and skills as they relate to yourself and others. Explore how your own knowledge and thinking strategies may support or challenge diverse communication experiences. Increase your awareness of the assets and deficits of individual communication skills influencing communication experiences. Expand your awareness of cross cultural differences and related communication styles.

Date: May 20, WednesdayTime: 8:30am-12:00pmInstructor: Michelle EricksenLocation: COCC Chandler Lab 301 1027 NW Trenton Ave, Bend OR 97703

Become a Valuable Team Member Through StrengthsFinder

Our strengths directly correspond to what we love to do most and what we do best. When we have a deep understanding of our strengths we open doors of possibility, leading us to more fulfilling work. This highly interactive, fun and eye-opening workshop will give you an in-depth understanding of your own personal strengths and provide opportunities for you to collaborate with others with different strengths. Participants will complete the StrengthsFinder 2.0 assessment prior to this class.

Date: May 28, ThursdayTime: 8:30-11:30amInstructor: Joanne MathewsLocation: COCC Boyle Education Center Room 154 2600 NW College Way, Bend OR 97703

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TECHNOLOGY

Excel: Getting Started

For beginning spreadsheet users, or those who need toreview basic skills. Covers:

• Spreadsheet set-up • Entering data • Formatting • Simple formulas • Templates

Date: April 20, MondayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Chandler Lab 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Intermediate Topics

Take this class to build your Excel skills. Prerequisite:skills covered in Excel: Getting Started course. Covers:

• Charts • Cell references • Sorts/Filters • View Options • Headers/Footers

Date: May 6, WednesdayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Chandler Lab 207 1027 NW Trenton Ave, Bend OR 97703

Excel: Advanced Topics

For experienced users, learn powerful Excel tools tocalculate and analyze worksheet information. Covers:

• IF Functions • Flashfill/Styles • Pivot Tables • Macros

Date: May 27, WednesdayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Chandler Lab 207 1027 NW Trenton Ave, Bend OR 97703

Adobe Acrobat Pro Basics

This course covers the basics of building documents and forms in Adobe Acrobat Pro. Topics include:

Building a Document: • Combining Documents • Bookmarks • Reordering the Pages • Editing Page Content

Form Development and Data Management: • Creating and modifying the PDF Form • Creating Radio Buttons • Placing Multiple Form Fields • Offering Multiple Choices • Distributing the Form • Collecting the Data

Date: April 29, WednesdayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Boyle Education Center 156 2600 NW College Way, Bend OR 97703

PowerPoint: Getting Started

PowerPoint visual aids can be an effective way to convey key information to your audience in a presentation. This class is for beginners and includes the following topics:

• Creating slides • Design themes • Slide layout • Best Practices

Date: June 9, TuesdayTime: 1:00-4:00pmInstructor: Annette WitzelLocation: COCC Boyle Education Center 156 2600 NW College Way, Bend OR 97703

Training Partnership HR Representatives:

Deschutes County Jason Bavuso 541.617.4706 City of Bend Stephanie Byrne 541.330.4004 Bend Park & Recreation District Theresa Albert 541.706.6111 Deschutes Public Library Jennifer Palmer 541.312.1024 City of Redmond Katie Graham 541.923.7725 COIC Barbara Taylor 541.548.9521

phone: 541.330.4388email: publicsectorce@cocc.eduwebsite: cocc.edu/PublicSectorCE