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DavieCountyBackupPublicSafetyAnsweringPointPlan
Davie County Communications Administrative Staff
Director – Rodney Pierce – (336)753‐6330 – [email protected] Assistant Director – Tammy Myers – (336)753‐6329 – [email protected]
Training Officer – Grayson Gusa – (336)753‐6327‐ [email protected]
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Davie County Emergency Communications
Backup Public‐Safety Answering Point Plan
Table of Contents
I. Scope Page 3
II. Purpose Page 3
III. History of the Communications Center Page 4
IV. Intent Page 4
V. Situation Page 4
VI. Assumptions Page 5
VII. Concept of Operations – Primary PSAP Page 5
Concept of Operations – Back‐up PSAP Page 6
VIII. Equipment Page 7
IX. Connection between Centers Page 7
X. Back‐up Power Systems Page 8
XI. Employee Needs Page 8
Appendix 1: Back‐up Center Activation Page 9
Appendix 2: Checklist Page 11
Appendix 3: Calls Rerouted Checklist Page 13
Appendix 4: Names and Telephone Numbers Page 14
Diagram of Building Page 15
Diagram of Backup Center Page 16
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I. Scope
The Scope of this plan is confined to Davie County but does encompass all of the towns and
municipalities contained within the County. As Davie County has only one Public Safety Answering
Point (PSAP), this plan references only that PSAP and speaks to the relocation in an emergency to
utilize the Rowan County PSAP.
II. Purpose
The purpose of this plan is to identify potential occurrences both natural and manmade that could
necessitate the evacuation of the primary PSAP and the utilization of our backup PSAP either briefly
or for an extended period of time.
The County is exposed to many hazards, all of which have the potential to disrupt the community,
cause damage, and create casualties. The County has experienced some of the hazards, which has at
some particular time, caused disruption to communities, great amounts of damage and in some
cases even created casualties. Potential hazards and historical hazards (natural, technological and
national security) for Davie County are but not limited to:
1. Localized Building issues such as busted water pipes, failure of the HVAC system or
power failures including the generator
2. Computer viruses that target public safety
3. Aircraft Accidents
4. Train Accidents
5. Bomb Threats
6. Civil Disorder
7. Drought
8. Earthquakes
9. Explosions
10. Floods
11. Forest Fires
12. Hazardous Materials Incidents
13. Hurricanes
14. Landfill Fires
15. Large Structural Fires
16. Mass Casualty Incidents
17. Power Failures
18. Severe Bridge Damage
19. Severe Thunderstorms
20. Terrorist Activity
21. Tornados
22. Winter Storms
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23. Infectious Disease Outbreak
III. History of the Communications Center
Davie County Emergency Communications began operations in October, 1976. Before that time fire
calls were handled by the funeral home and County communications was handled by the jailer at
the Davie County Sheriff’s Office. Davie County Emergency Communications became the sole PSAP
for the county and remains so to this day. The first Communications Center was located in the Davie
County Jail. The Communications Center moved to present location at 146 Dr Slate Drive with the
construction of the new facility in April of 2011. At that time, all equipment in the former Center
was left for the express purpose of serving as a back‐up Center. All furniture, dispatch consoles and
some computer equipment were left in place.
IV. Intent
Davie County presently has the space that was previously occupied as the primary center that will
be used as the new Backup PSAP. This plan is being developed in order to begin the process of the
supplying the center with the necessity equipment to function as a Backup PSAP that will
simultaneous operate with the primary PSAP for the purpose of capturing data as well as allowing a
smooth transition should the primary PSAP ever become compromised. Davie County may utilize
the backup PSAP should a situation arise in which additional personnel should be needed above and
beyond what the primary PSAP may support.
V. Situation
Davie County is located in the Western Central Piedmont region of North Carolina, contiguous to
Rowan County on the South side, to Iredell County on the West side, to Davidson County on the East
side, and to Forsyth County and Yadkin County on the North Side. The economy is largely dependent
on manufacturing, government, and retail, medical and educational services. Also a small portion of
the Yadkin River runs thru Davie County.
There are three municipalities within Davie County: Bermuda Run, Cooleemee and Mocksville.
Mocksville is the largest municipality, with a population of 5,051 and also serves as the County Seat.
The population of Davie County is approximately 41,240. (Source Davie County Economic
Development Website)
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Davie County currently provides services to the following agencies: Davie County Sheriff Office,
Mocksville Police Department, Cooleemee Police Department, Davie County Emergency Medical
Services, Davie County Rescue Squad, Fire Departments including Advance, Center, Cooleemee,
Fork, Sheffield‐Callahan, William R. Davie, County Line, and Cornatzer‐Dulin, Jerusalem, Mocksville,
Farmington, Smith Grove, Davie County Fire and Rescue Air Team. We currently have Clemmons Fire
Department from Forsyth County, Courtney and Lone Hickory Fire Departments from Yadkin County
and Scotch Irish Fire Department from Rowan County that also have primary district in our County.
We also handle after hours/emergency calls for Davie County Department of Social Services, Davie
County Home Health, Davie County Public Utilities, and City of Mocksville Public Works.
Davie County E‐911 provides 24/7 DCI access for Davie County Sheriff Office, Mocksville and
Cooleemee Police Department.
VI. Assumptions
The occurrence of any one or more of the disaster events previously listed and other potential
events that could impact Davie County’s ability to provide effective communications services to our
citizens and to our public safety and response partners.
Emergency and disaster occurrences could result in disruption of governmental functions including
the E‐911 Communications Center. This necessitates that all levels of government and departments
develop and maintain standard operating guidelines to ensure continuity of government. These
procedures will address depth of staffing, line of succession and mode of operation. This includes
the E‐911 Center.
The occurrence of one or more than one of the previously listed hazards could result in the need to
evacuate the primary E‐911 Center.
It is necessary for the County to plan for a possible evacuation of the E‐911 Center that will
accommodate our needs short term.
VII. Concept of Operations
Primary PSAP
Davie County currently utilizes a consolidated PSAP that receives and dispatches all emergency and
non emergency calls for all public safety agencies in the City of Mocksville, Town of Cooleemee and
County of Davie. This facility is physically located at 146 Doctor Slate Drive in the City of Mocksville.
In the Primary Center, we have 2 consoles manned 24 hours per day and an additional console
manned from 9:00 am‐9:00 pm. In addition, we have another console that could be manned by
additional staff for a total of 4 fully functioning, redundant consoles.
The four complete dispatching positions consist of touch screen radio consoles, Computer Aided
Dispatch equipment with digital mapping interface and PSAP telephone. We have two dispatch
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positions that could potentially be equipped with the necessary equipment to become call taker
positions or fully functioning positions in the future.
Backup Center
Davie County currently has a backup center located a safe distance from the primary. This facility is
located at 142 East Water Street in the City of Mocksville and is located 1.34 miles away with taken
the main roadway to the backup center. In airline miles it is .79 miles from our Primary Center. The
back‐up center is housed with the Davie County Sheriff Office.
Davie County shall maintain two separate PSAP’s that offer the same level of operations necessary
to ensure public safety and maintain continuity of operations.
This facility shall be 440 square feet and will accommodate the same number of personnel as the
primary facility and shall be equipped in a similar fashion to the primary. The center is equipped for
4 Telecommunicators as will our backup center. Our normal staff is 3 during the day shift hours and
2 Telecommunicators at night shift. We have a spare console ready for heavy call volume when
extra staff may be necessary to be called in to assist with call taking.
The backup PSAP section of the facility utilities shall be metered separately from the remainder of
the facility to allow for greater operational control. This will include incoming power, water and
sewer. The essential computer equipment shall be set up on UPS battery back system until the
generator is activated or until the power is restored.
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Whenever possible, all critical equipment will be completely redundant in nature thus allowing the
backup PSAP to function completely independent from the primary. This includes independent radio
architecture with a main electronics bank and backroom radio equipment identical to that of the
primary. Radio dispatch consoles will also be identical to the primary PSAP.
All 911 trunk lines will be routed to the backup PSAP along a different route from the C/O and will
not be routed through the primary site. This measure shall be in place to prevent a single point of
failure for either location. PSAP Controllers, also known as a CPE, will also be identical at both
locations and shall be integrated with one another making a transition from the primary PSAP to the
backup seamless and relatively easy to manage.
Centralized backup power sources to include a central UPS battery system and generator with
automatic transfer switch will also be utilized to ensure that all equipment remains in operation
even during periods of inclement weather.
The equipment at both centers shall remain in operation at all times. This will allow for CAD and
mapping data including a log of all 911 calls to populate and remain up to date at both locations.
CAD call number, departmental numbers and agency case numbers will also maintained to ensure a
smooth transition from one PSAP to another should the need arise. In general, only one PSAP will be
in use at any given time: however it should be understood that the backup PSAP may be utilized in
conjunction with the primary should the primary PSAP become overwhelmed.
The backup PSAP will be staffed regularly to ensure that all systems are functioning as they should. A
log will also be maintained that demonstrates how often the backup PSAP is exercised. The center
will be stood up and operated under real world conditions for a minimum of 24 hours per quarter.
Additionally, the backup PSAP may be staffed for longer periods of time should the need arise for
hardware or software maintenance at the primary PSAP.
The backup PSAP will also be routinely cleaned and its systems maintained in a similar fashion to
that of the primary to ensure that it is ready for use when needed.
VIII. Equipment
We utilize Zetron radio consolets and Tri‐Tech Cad with GeoLynx mapping. The Center used Viper
radio system and Vesta 4.x phone system. The Primary and back‐up Centers will have the same
equipment.
IX. Connection Between Centers, Trunk Rerouting, Radio Redundancy
The Primary Center and Back‐up Center each has a fully functional and independent Vesta 4.x
telephone system. Each system has the latest available hardware and software. We also notify the
Century Link Network Operations Center (NOC) that the back‐up Center has been activated.
Century Link advises that the trunks to each Center take different routes from the main Center to
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the Back‐up Center. This ensures that unless there is a problem at Century Link, there is no single
point of failure that will disable the telephone system at both Centers simultaneously.
The main Center houses the primary CAD server with a back‐up server located at the Davie County
Technology Department located at 123 South Main Street, Mocksville, approximately 1.4 miles from
the main center and about a block away from the Back‐Up Center. The primary server is backed up
to the back‐up server daily. The back‐up Center computers feed off the main server at the primary
Center. In the event of back‐up Center activation, and the primary server is still running, then the
back‐up Center computers only have to be turned on. In the event that the primary server is not
accessible for any reason, the County Technology Solutions Department will make the back‐up
server the primary CAD server. This operation can be performed remotely if after hours. The Davie
County Technology Solutions Department has someone on call at all times to maintain the server at
the primary center and the server in their facility.
Radio software Zetron that is in our primary center will be installed in our Back‐up center and will
always be live at the back‐up Center. Base stations for Fire, EMS/Rescue and Law Channel are
connected to the consoles via telephone line (tone controlled DC interface). We currently operate
our radio system thru VIPER. We do keep portable radios in the main communication center in case
the radio system fails but our field units are still functioning. The VIPER main tower is located at 420
Dalton Road and is on generator as well. We also have 4 voter sites thru out the County that our
VHF system operates on and we will continue to use for our paging and as a backup in case of VIPER
failure.
CAD, Mapping and future radio and telephone systems will be identical in both Centers. There will
also be a copier/fax machine at the back‐up Center with a dedicated telephone number.
X. Back‐up Power Systems
The Davie County Emergency Communications System utilizes 3 generators at 3 different sites. All
generators are load tested weekly and maintenance is performed quarterly by Premium Power with
the exception of the VIPER Tower generator for which the North Carolina State Highway Patrol is
responsible for the maintenance. The generators are located at the main Center, back‐up Center
and main radio tower in Mocksville. The main radio tower houses the Fire and Law F2 repeater while
the VIPER tower houses the Law F1 and EMS repeater. All generators operate independently of
each other. The County has a standing agreement with its main fuel supplier, Quality Oil, to provide
fuel for generators.
XI. Employee Needs
The back‐up Center has a full kitchen and rest room facilities. Shower and sleeping facilities as well
as additional kitchen facilities are located at the Davie County Sheriff Office attached to our Back‐up
Center.
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Davie County Emergency Communications
PSAP Back‐up Plan
Appendix 1
Back‐up Center Activation
In the event Davie County Emergency Communications has to activate the back‐up Center, there are many tasks that must be undertaken simultaneously. If moving to the back‐up Center is required, several things have to happen:
1. Calls have to be forwarded to the back‐up Center WHEN someone is there to answer them. Otherwise calls should be routed to Rowan County until the Backup PSAP is staffed. This is done by contacting Century Link and having the calls forwarded to Rowan County. Rowan County can then contacted Davie County staff on duty cellular device to relay incoming calls. This process could take up to 30 minutes so this needs to be done as soon as it is realized that calls will be need to be routed to Rowan County Telecommunications.
2. Ensure all systems, including CAD, Phone, Mapping, Radio and DCI are all functioning properly.
There is a checklist as part of this procedure that will outline how to do this. If 911 services are out and those calls cannot be routed to the back‐up Center, then they will go to Rowan County. If that is the case, several things have to happen:
1. Off duty personnel will have to be called and sent to Rowan County Communications to handle Davie County calls.
2. Determine if we can receive administrative line calls. If so, those calls from Davie County can be relayed on those lines. If not, utilize on duty personnel personal cellular telephones to get calls back from Rowan County.
Remember, every second that 911 cannot be dialed in Davie County to reach us, someone is not getting the help they need. Therefore, these actions must be undertaken in a swift, decisive manner and everyone is going to have to be involved. The decision to go to the back‐up Center will be made by the Director or Assistant Director. If for some reason you cannot contact someone from the administrative staff, the Lead Telecommunicator will make the decision to go to the back‐up Center. Also contact the Fire Marshal /Emergency Management Director. There are many events that may precipitate having to relocate to the back‐up Center. Some are obvious such as destruction of, or damage to, the Communications Center such that normal operations are not possible. This could be a natural disaster such as a tornado, hurricane, flooding, high winds, etc. It could also be due to a fire in the Center or some type of event in the Center that damages equipment to the point of being unable to utilize the Center to receive and dispatch calls. No matter the issue, we have to be able to 2 things: receive calls via telephone and dispatch them via radio. Telephone calls include 911 trunks and administrative lines. Radio dispatch means all talk‐groups including the ability to page Fire, EMS, and Rescue units, normal traffic on Law talk‐groups and the ability to utilize the VIPER system.
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911 system outages are of 2 distinct issues; a problem with the 911 trunks getting calls to the Center and with the Center not getting the call due to a problem with the Center. If we have an issue with the Center such as damage beyond use, it becomes obvious that we will have to go to the back‐up Center. If it is a problem with getting calls to us, the first question we have to ask is “If they cannot get the calls to the primary Center, can they get them to the back‐up Center?” If not, moving to the back‐up Center is of little use. This is where re‐routing of calls may be needed. As a primary back mechanism, 911 calls that cannot be routed to us at the primary Center are automatically routed to Rowan County Communications by Century Link (our telephone provider). This task is usually performed automatically and it is supposed to notify the Century Link Network Operations Center (or NOC pronounced like “knock”) to call us. Remember 911 trunks can default to Rowan County and our Administrative lines can still come thru as normal OR 911 trunks can default to Administrative lines, especially VOIP lines like Time Warner Cable (TWC) telephone customers or Vonage users. When the NOC calls you and informs you of this, ask them if they know what the problem is and if calls can be sent to the back‐up Center. If they say calls can be sent to the back‐up Center, initiate that procedure. If they cannot and calls have to go to Rowan County, initiate that procedure.
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Davie County Emergency Communications PSAP Back‐up Plan
Appendix 2
Back‐up Center Activation Checklist Incident occurs that requires moving operations to the back‐up Center, e.g. 911 trunk loss,
damage to Center, etc.
Contact either the Director, Assistant Director or Training Officer; they should then contact the other Administrative Staff
If unable to contact above, the Lead Telecommunicator makes the decision.
If this is a 911 issue, contact the Century Link NOC. Ascertain the origin of the issue and if they can route calls to the back‐up Center. IF CALLS CANNOT BE ROUTE TO THE BACK‐UP CENTER, UTILIZE THE CHECKLIST ON APPENDIX 3 and stay in the main Center. If calls can be routed to the back‐up Center, advise them you will be calling them back shortly and to stand by.
Contact Rowan County Communications at 704‐216‐8500 and advise them that our trunks are going to default to them until the back‐up Center is up and running and to send a DCI message to PIB.
The Director or his designee will contact the Rowan County Communications Director and advise him of the situation. The Director or his designee will also notify the County Manager and the EM Chief.
Page all off duty personnel and have them to call the Lead Telecommunicator for instructions.
Contact Technology Solutions and have them send someone to the back‐up Center.
Put in a trouble ticket through normal channels with Century Link.
Director will contact Century Link Public Safety Working Group Director.
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Appendix 2 Part 2 Back‐up Center
Sign into CAD computers.
Ensure Telephone system is functioning.
Ensure Radio system is functioning.
Turn on Fax machine.
Primary Center personnel report to back‐up Center. Once the back‐up center is manned, send
off duty to the primary center if the outage is possible to only be expected to last several hours.
Technology Solutions will activate the back‐up server if primary server is down.
Director will notify PSAP Liaison or Executive Director of the North Carolina 911 board of outage and move.
Once it is confirmed everything is up and running, contact Rowan County and advise them we are functioning and calls should be coming routed to our backup center.
Contact PIB and advise them we are operating out of the backup center and all DCI needs to be re‐routed to those terminals. Send out a surrounding DCI message to counties of what terminals will be active for our backup center.
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Davie County Emergency Communications PSAP Back‐up Plan
Appendix 3
Staying in Main Center/Calls Rerouted to Rowan County Communications Activation Checklist
Incident occurs that requires rerouting calls to Rowan County Communications, e.g. 911 trunk
loss, damage to Center, etc. This reroute should occur automatically. If it does not, contact the Century Link NOC and have them rerouted. Ascertain the origin of the issue and if they can route calls to the back‐up Center. IF CALLS CAN BE ROUTED TO THE BACK‐UP CENTER, UTILIZE THE CHECKLIST ON APPENDIX 2 and prepare to move to the back‐up Center.
Contact the Director, Assistant Director or Training Officer; they should then contact the other Administrative Staff
If unable to contact above, contact Emergency Management/Fire Marshal
Contact Rowan County Communications at 704‐216‐8500 and advise them that our trunks lines are going to default to them and we will be sending personnel to them.
The Director or his designee will contact the Rowan County Communications Director and advise him/her of the situation.
Page/Call off duty personnel. Have them report to the Primary Center unless they are closer to Rowan County. In that case, have them proceed directly to Rowan County.
Contact the Technology Solution Director or designee and place them on stand‐by in case the back‐up Center becomes an option.
Put in a trouble ticket through normal channels with Century Link.
Director or his designee will notify County Manager and any other designated officials
Director will notify PSAP Liaison or Executive Director of the North Carolina 911 Board of the outage.
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Davie County Emergency Communications PSAP Back‐up Plan
Appendix 4
Back‐up Center Activation
Names and Telephone Numbers Cited in Plan and Checklists
Davie County Communications Administrative Staff
o Director – Rodney Pierce (336)416‐6937 or (336)492‐2161
o Assistant Director – Tammy Myers (336)712‐6502 or (336)492‐5071
o Training Officer – Grayson Gusa (704)637‐6262 or (980)643‐1736
Emergency Management Coordinator – Jerry Myers (336)909‐1164 or (336)492‐2380
Davie County Manger – Mike Ruffin (336)701‐1953
Century Link Network Operations Center (NOC) – (877)433‐1989, option #3
Rowan County Communications – (704)216‐8500
Director of Rowan County – Allen Cress
Century Link Public Safety Working Group
o Rob Robinson (704) 213‐4113
Technology Solutions Director – John Gallimore (336)477‐5345 or (336)940‐6774
PSAP Liaison NC 911 Board – David Dodd (919)754‐6625
Davie County Communications Personnel: See Attached List of Phone Numbers
Century Link Trouble Reporting – (877)433‐1989
o Site ID – 146 Dr Slate Dr – 20280609
o Site ID – 142 E Water St – 20280602
PIB – 866‐867‐7106
NCAware – 919‐890‐2407
Media Notifications
o Time Warner Cable News – (866)907‐9497
o WFMY (News 2) – (800)222‐9456
o WGHP (Fox8) – (336)821‐1191 or (336)761‐8888 or (336)841‐5169
o WTQR (104.1 FM) – (336)822‐2000
o WXII (News Channel 12) – (336)721‐9944
WXLV (ABC 45) – (336)722‐4545
Public Utilities
o Century Link Communications – (800)788‐3600
o Davie County Public Utilities – (336)751‐5888
o Duke Energy – (800)769‐3766
o Energy United – (336)751‐2136
o Mocksville Public Works – Mike West (336)751‐7588 or (336)345‐8384
o Piedmont Natural Gas – (800)752‐7504
o Yadtel Communications – (336)463‐5047
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Financial DocumentationNon‐Eligible Costs Eligible Costs One‐Time Costs Comments
Product/Service Cost Product/Service Cost
Fax/Copier/Printer $450 Emergency Dispatch Cards(4) $2200 Need 4 sets
Back Room Radio Equip $6,000 Zetron Radio System (4) $160,000 Need to replace
$6,450 911 Phone System & Time Synchronization Clock 160,000 2016 Purchase
Recorder System $25,000 2016‐2017 Purchase
Priority Dispatch Software (3) $5,250
GIS Mapping Licenses (2) $1001
Message Switch(4) $0 Using Current Eq.
Telecommunicator Furniture $0 Using Current Eq.
Training $0 None Needed
CAD Software License $0
Tri Tech okay using existing if not at the same
time
Ali Database Software $0 Using Current Eq.
Paging Software $0 Using Current Eq.
Computer Workstations $0 Using Current Eq.
UPS $0 Using Current Eq.
Generator $0 Using Current Eq.
Servers for CAD & GIS $0 Using Current Eq.
$168,451 Back‐Up Center
Cost of replacing existing equipment at end of life per
locations $190,000 2016‐2017 Purchases
$358,451 Total
Eligible Recurring Costs Annual Cost
Priority Dispatch Maintenance $1,000
Maintenance of 911 System $0 Using Current Eq.
Maintenance of Recording
System $6000
DCI License (2) $600 Maintenance of Mapping $801 Need only 2 additional
$2,401
Eligible Recurring Costs Monthly Cost
County Administrative Telephone $25
911 Telephone Bills 0 Using Current Eq.
$25
Back‐up Center Start‐Up Costs $168,451 with Annual Cost $8,425
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Page 1 of 8
Request for Backup Plan Approval
PSAP Name: Davie County 911 Telecommunications
PSAP Plan Contact (title/telephone number/email address): Rodney Pierce, Director 336-753-6330, [email protected] Tammy Myers, Assistant Director 336-753-6329, [email protected]
Location Where the Primary PSAP is located (street address)? 146 Doctor Slate Drive, Mocksville, NC 27028
Where the Backup PSAP is located (street address)? 142 East Water Street, Mocksville, NC 27028
What other departments are located in the Backup PSAP facility? Davie County Sheriff Office – Civil Division
How far is the Primary PSAP from the Backup PSAP in airline miles? (There is currently no defined distance requirement but a one mile minimum is a reasonable expectation.) In airline miles .79 miles, 1.27 kilometers
Please attach a geographical (such as a Google) map showing the primary location and backup location.
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Positions/Workstations How many Telecommunicator positions are in the Primary PSAP? 4 complete work stations How many Telecommunicator positions are normally manned in the Primary PSAP? 2 Telecommunicators with a mid shift from 9a-9p Can you staff for more positions to handle peak workloads in the Primary PSAP? Yes, Up to 4 currently with room setup for 2 more work stations to be added in the future How many additional positions are used during peak workloads in the Primary PSAP? 1-2
How many Telecommunicator positions are in the Backup PSAP? Will have 4 complete stations How many Telecommunicator positions will be manned in the Backup PSAP? 2 with a mid shift Can you staff for more positions to handle peak workloads in the Backup PSAP? 1-2 additional staff positions
Equipment Please describe the make and model of the telephone switch in the Primary PSAP. Vesta 9-1-1 4 X Geo-Diverse
Please describe the make and model of the telephone switch in the Backup PSAP. Vesta 9-1-1 4 X Geo-Diverse
Please describe the make and model of the CAD in the Primary PSAP. Tri Tech 3.7.2.3S
Please describe the make and model of the CAD in the Backup PSAP. Tri Tech 3.7.2.3S
Please describe the make and model of the recorder in the Primary PSAP. Audio log Max M4417
Please describe the make and model of the recorder in the Backup PSAP. Racal Recorder WorldNet Series 2
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Radio Equipment
What equipment in the Backup PSAP will be used to dispatch 911 calls? Zetron
How will the radio equipment in the Backup PSAP connect to the radio network? Control stations and Fiber
Network
How many 911 trunks are currently in the Primary PSAP and who is the carrier? 5, Century Link How many admin lines are currently in the Primary PSAP and who is the carrier? 4, Century Link
How many 911 trunks will be in Backup PSAP and who is the carrier? 4, Century Link How many admin lines will be in the Backup PSAP and who is the carrier? 4, Century Link
What is the process to re-route 911 trunks from the Primary PSAP to the Backup PSAP? Vesta phone system will keep all lines live and we will only need to contact Century Link. How long will it take to re-route 911 trunks from the Primary PSAP to the Backup PSAP? Phone lines will be live with the Vesta phone system, just need to contact Century Link to advise them of our conditions.
What is the process to re-route admin trunks from the Primary PSAP to the Backup PSAP? None as they are live at the Backup center, we just need to contact Century link and advise them. How long will it take to re-route admin trunks from the Primary PSAP to the Backup PSAP? None as they are live at the Backup center
How will the Primary PSAP be network connected to the Backup PSAP? Fiber Optic Network Who is the carrier? Yadtel What is the bandwidth? 10 Meg circuit
How will this network connection between the Primary PSAP to the Backup PSAP be used? For instance will it be used to keep the CAD data current at both locations? The Fiber Network will be used to keep both Cad systems current as it is currently
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Will it be used to carry 911 calls from the B side of the switch at the backup location to the A side at the Primary location? Century Link will be providing 2 separate Fiber connects with different Providers to avoid any mishaps Will other applications be running on this network connection? No, we will have separate connections for CAD and Phone Service so we will not lose both at the same time
Interim PSAP Who will answer your 911 calls while you are relocating to the Backup PSAP? Rowan County
How long will it take to relocate staff to the Backup PSAP and begin taking calls? Approximately 5-10 minutes
What is the process to re-route calls from the Primary PSAP to the Interim PSAP while relocating staff to the Backup PSAP? We will contact Rowan County Communications and inform them of the situation, we will give them an alternative number for them to contact and give us any calls received during this time frame, staff will respond as quickly as possible to the Backup Center to minimize the time frame
What is the process to re-route calls from the Interim PSAP while relocating staff to the Backup PSAP? We contact Century Link and advise them of the situation and to send calls to Rowan County, as soon as the Backup Center is ready for service, then we contact Century Link and Rowan County Communications and advise them
Please attach a signed Memorandums of Understanding (MOUs) and any other applicable agreements. Please insure that the signatories have the appropriate authority to commit their respective agencies.
Page 5 of 8
Power Describe the back-up power system at the Primary PSAP? 130 KW Generac Generators What is the capacity of the generator and the UPS in the Primary PSAP? 130 KW, Ups only provides approximately 10 minutes How much fuel is stockpiled for the generator at the Primary PSAP and how long will this provide uninterrupted operation? Quality Oil, local company and will provide on call services for fuel as this will provide long term if needed as fuel supplies last
Describe the back-up power system at the Backup PSAP? 200 KW Ingersol Rand Generator What is the capacity of the generator and the UPS in the Backup PSAP? 200 KW, UPS only 10 minutes as it’s a 6 KUPS How much fuel is stockpiled for the generator at the Backup PSAP and how long will this provide uninterrupted operation? Quality Oil, local company and will provide on call services for fuel as this will provide long term if needed as fuel supplies last
How often will you test your Backup plan? Quarterly How long will you take calls at the Backup PSAP when you exercise your plan? 24 hour shift
Backup Facility Does your Backup facility provide for the needs of employees? Yes How will sufficient food, water, sleeping, and hygiene needs for the staff for the projected duration the emergency is provided? This question will be determined by local operational policies and procedures, but it does need serious consideration and planning. While there is no hard and fast rule in place, it seems reasonable the backup facility should be self-supporting for a minimum of 72 hours. We do have access to a kitchen, sleeping and showers located in the Civil Division.
The Plan
Please provide a narrative on how the proposed Backup plan will work.
Please see attached plan
Page 6 of 8
Additional Please provide a diagram of your back-up plan. Show the equipment to be supported in the Primary PSAP and the Backup PSAP, the network connections between the Primary PSAP and the Backup PSAP, the trunking to the Primary PSAP and the Backup PSAP, and any other relevant information. This diagram is for our new Vesta phone plan, also please see attached Backup Center Plan
2
Proposed Design (A911)
Vesta 4.x Side ADavie County - Main
LAN
LAN
Vesta 4.x Side BDavie County- Backup
Layer 2 Connection (County To Provide)
LAN
LAN
Intrado ESInet
Elkin ECS 1000 SR
T1 Connectivity For 911
Page 7 of 8
Page 8 of 8
Financial Documentation Non‐Eligible Costs Eligible Costs One‐Time Costs Comments
Product/Service Cost Product/Service Cost
Fax/Copier/Printer $450 Emergency Dispatch Cards(4) $2200 Need 4 sets
Back Room Radio Equip $6,000 Zetron Radio System (4) $160,000 Need to replace
$6,450 911 Phone System & Time Synchronization Clock $160,000 2016 Purchase
Recorder System $30,000 2016‐2017 Purchase
Priority Dispatch Software (3) $5,250
GIS Mapping Licenses (2) $1001
Message Switch(4) $0 Using Current Eq.
Telecommunicator Furniture $0 Using Current Eq.
Training $0 None Needed
CAD Software License $0
Tri Tech okay using existing if not at the same
time
Ali Database Software $0 Using Current Eq.
Paging Software $0 Using Current Eq.
Computer Workstations $0 Using Current Eq.
UPS $0 Using Current Eq.
Generator $0 Using Current Eq.
Servers for CAD & GIS $0 Using Current Eq.
$168,451 Back‐Up Center
Cost of replacing existing equipment at end of life per
location $190,000 2016‐2017 Purchases
$358,451 Total
Eligible Recurring Costs Annual Cost
Priority Dispatch Maintenance $1,000
Maintenance of 911 System $0 Using Current Eq.
Maintenance of Recording
System $6000
DCI License (2) $600 Maintenance of Mapping $801 Need only 2 Additional
$2,401
Eligible Recurring Costs Monthly Cost
County Administrative Telephone $25
911 Telephone Bills 0 Using Current Eq.
$25
Back-up Center startup costs $168,451 with Annual cost $8425
You may now make payments online using your Visa, Master Card or by electronic transfer of funds from your checking account. Please visit https://www.thepayplace.com/NCOSC/dpsnc/DCINfees/challenge.aspx to use this free service or contact the SBI Business and Logistics Support Section at (919) 582-8552 with concerns.
Pursuant to G.S 25-3-506, a $25.00 processing fee will be charged for checks on which payment has been refused due to insufficient funds or the bank account has closed.
North Carolina State Bureau of InvestigationInvoice for DCIN Terminal Fees
NC030013NDAVIE COUNTY 911 COMMUNICATIONSSheriff Andy Stokes146 DR SLATE DRIVE.Mocksville, NC 27028
Device Type Terminal Description (TID) Fee Charged
Desktop/CAD
DCC - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00DCC1 - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00DCC2 - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00DCC3 - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00DCC4 - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00DCC5 - Desktop/CAD [1/1/2016 to 6/30/2016] $150.00Total Desktop/CAD Count: 6 SubTotal: $900.00
Total Fee Charged: $900.00
Adjustments: $0.00
Payments Applied To This Invoice:
Invoice Amount: $900.00
Please Pay Net 30 Days. (Include Copy of Invoice)Please remit address changes along with payment.
Remit payment to: N.C. STATE BUREAU OF INVESTIGATIONATTN: BUSINESS OFFICE3320 GARNER ROADP.O. BOX 29500RALEIGH, NC 27626-0500
Please refer questions to:Phone: (919) 582-8552EMail: [email protected]
Invoice #: NC030013N-20160104-DCIN
Invoice Date: 1/4/2016
DPS Tax ID: 30-0712287 13
Vendor #: 06174710
PAY ONLINE AT: https://www.thepayplace.com/NCOSC/dpsnc/DCINfees/challenge.aspx
Page 1 of 1NC030013N-20160104-DCIN
