public reform in portugal structural reform of the central administration – the prace building a...
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Public Reform in Portugal
Structural Reform of the CentralAdministration – the PRACE
Building a New Model of Public Service Delivery – The e-Government Strategy and the Simplex Program
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Structural Reform of the CentralAdministration – the Objectives Rationalize the Central Administration by
adapting it to the presents missions and Government Program
Reinforcement of strategic functions – Studies, Evaluation and Control
Reinforcement of regulatory and supervision functions
Rationalization or outsourcing of productive functions
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Structural Reform of the CentralAdministration – the Objectives More flexibility and better communication –
shorter chains of command, assignment of project teams, reinforcement of TIC
Clarification and settlement of de-concentrated services (NUTs II)
Enhance the proximity with citizens - call centres, internet, one-stop agencies or multiskill services at sub-regional and local level
Simplification and reengineering of administrative procedures
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Structural Reform of the Central
Administration – Main concepts
Operational Missions
Regulatory andSupervision
Functions
Productive functionsand services delivery
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Structural Reform of the Central
Administration – Main concepts
SupportFunctions
Strategy, Planning and Control
Resources Management
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Structural Reform of the Central
Administration – Guide lines
Strategy, Planning,Evaluation, plusInternational
Affairs
Control and Audit
One body perMinistry - GPEARI
Empowerment of the existing Inspective
bodies
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Structural Reform of the Central
Administration – Guide lines
ManagementResources
(budget, financial and costaccounting, HR, legalaid, car fleet , acquisition goods and services, archives, information and
communicationsystems, etc…)
Empowerment of theexisting common structurein each Ministry – SG
Organization of partnership services
Outsourcing
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Structural Reform of the CentralAdministration- de centralised Services
Before
30 differentmodels ofterritorial
organization
Actually
2 models
5 NUTs II, planning
and social, economical
and environmentalcoordination
18 Districts,security issues, civil protectiontaxes and social
security
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Structural Reform of the CentralAdministration - RESULTS
less Public Bodies - 69 - 26,2%
less Departments/Divisions - 1307 - 24,9%
less top/middle Managers - 1468 -24,7%
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And also In terms of partnership service:
Several pilot projects within MinistriesandThe National Agency for Public Procurement
In terms of simplification and reengineering of citizens related process:
Several initiatives in the frame work of the Simplex Programme
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Building a new model of Public Services delivery- The main objectives
More trust in public departments and civil servants on the part of the Portuguese people
More competitive business
More rationalisation and efficiency in the Public Administration
More public service culture – because and for the citizens
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The SIMPLEX Programme
An ongoing process, supported by information and communicationtechnologies
A responsibility of all PublicAdministration Bodies, coordinate by theAgency for Administrative Modernization
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The SIMPLEX ProgrammeSome examples
Social Security direct
On-line civil service retirement
Health 24
Electronic doctor’s appointments
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The SIMPLEX ProgrammeSome examples Net Jobs
Public Jobs Exchange
Higher Education Application
Professional Insertion of Graduates
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The SIMPLEX Programme Some examples On the Spot Firm
On the Spot Trademark
Search and electronic submission of Industrial Property acts
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The SIMPLEX ProgrammeSome examples The Business Portal (Business
Online, Simplified Business Information, Permanent Certificate,….)
The Public e-Procurement Programme
The electronic Invoice
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The SIMPLEX ProgrammeSome examples 9 Citizen Shops (in the main cities) 77 Contact Points The Citizen Portal Electronic Tax Returns The Citizen Card The Portuguese Electronic Passport The Single Vehicle Document
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But, as we said, it’s an ongoing processOne of the main challenge is to assure theinteroperability of the various institutions’services
Therefore providing a set of standards,rules and procedures into the different PublicInformation Systems
So that they are able to communicate with each
other
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So was created
The Common Framework of Services- A platform for the interoperability
of the different public departments
The Common Knowledge Network - A starting point for Public
Administration bodies to share and exchange experiences
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But, as we said, it’s an ongoing process
For 2008 189 initiatives were defined
Addressed to improve the relation between P A and citizens
Aimed to eliminate bureaucracy for business companies
Addressed to better efficiency and reduction of cost in P A
89
79
21
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The actual challenge
After a multitude and variety of initiatives
The need to build a comprehensiveframework, a global view for
citizens
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For more information
www.ama.pt
www.dgaep.gov.pt
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Thank You