providing sustainable services at scale
TRANSCRIPT
Providing Sustainable Services at Scale
Dutch Water Sector Meeting
DGIS, The Hague - 8th of June, 2010
Triple-S - sustainable services at scale 2
It’s all about Maria .........
Triple-S - sustainable services at scale 3
Much effort has been expended to meet the challenges of sustainability and scale
New approaches to appropriate technologies, VLOM, to community management and participation and financing - DRA
New elements – on gender, supply chains, water source protection
New ideas on management options and post-construction support and on involvement of small-scale private sector
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Progress has been made, but many challenges remain
Unacceptable levels of system failure – 30 to 40% - universal problem
Wasted development partner, national and community financial investments
Health, dignity, well-being and livelihoods affected
@Fairwater
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The cost of failure – 20 countries in sub-Saharan Africa
Information Collated by Peter Harvey, UNICEF Zambia, May 2007
36%Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years
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‘Slippage’ - declining service levels in India
Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009
>30%
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So what has gone wrong?
@Akvo
Focus on the level of the community and community management - inherently ‘un-scalable’
Lack of investment and support to improve overall sector capacity - largely infrastructure focus
A persistent lack of coordination and
harmonisation
Financing focuses on initial construction
Poor governance and political influence/ corruption
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Increasing coverage is not the whole story .....where do we go from here?
Breakdowns, failures, non-functionality, slippage ........... a tipping point which is
now a threat to achieving the MDGs?
Breakdowns, failures, non-functionality, slippage ........... a tipping point which is
now a threat to achieving the MDGs?
Build on current progress, but think in a new paradigm with service delivery at its heart
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The user perspective: repeated disappointment, or a Service Delivery Approach?
Additional in-direct support
required at intermediate and higher
levels
Additional in-direct support
required at intermediate and higher
levels
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Clear sector policies
Well defined institutional roles and responsibilities
Strong planning and coordination, leadership
Harmonised approaches
Learning and innovation
Strong community participation
Appropriate technology
Relevant management models
Long-term support, monitoring and oversight
Norms and good practice
Availability of finance for life-cycle costs
What makes a water service work?
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From infrastructure focus to service delivery
Community-based management is still the most appropriate, but requires much greater support
But actions at all levels are required – from national policy and legislation to community
Capacity support at the intermediate level is often lacking, but critical to more sustainable services
Real life-cycle costs need to be better understood and planned for
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A principles-based way of working
TRIPLE-S PRINCIPLES FRAMEWORK
Levels of intervention
Principles Water service
provision
Intermediate National International
Service Delivery Approach
Policy, legislation and institutional
Financing
Planning
Transparency and accountability
Learning and self-sustaining capacity
Awareness and skills
Culture of learning and information sharing
Harmonisation and Alignment
Harmonisation and alignment
Coordination
LEVELS OF INTERVENTION
PR
INC
IPL
ES
Generic principles: Analysis Planning Learning
Interconnectivity between levels
Generic principles: Analysis Planning Learning
Interconnectivity between levels
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Principle-based framework
Four levels of intervention
service provision
intermediate
national
international
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Principle-based framework – three strategy areas
1. Adoption of a Service Delivery Approach policy, legislative and institutional principles financing principles planning principles transparency and accountability principles
2. Supporting a learning and self-sustaining capacity for the sector
awareness and skill principles culture of information sharing and learning principles
3. Improving alignment and harmonisation for service delivery
harmonisation and alignment principles coordination principles
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Ghana: Service Delivery Approach Strategy
NATIONAL LEVELFIN
AN
CIN
G P
RIN
CIP
LE
Sector agencies’ investment plans are harmonized and incorporate sustainability issues and procedures and implementation for SWAp
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Uganda: Learning and self-sustaining capacity
INTERMEDIATE LEVEL
AW
AR
EN
ES
S A
ND
S
KIL
LS
PR
INC
IPL
E
District Water offices have adequate skills, resources and information to meet required water governance functions
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International: Service Delivery Approach Strategy
INTERNATIONAL LEVEL
PO
LIC
Y, L
EG
ISL
AT
ION
AN
D
INS
TIU
TIO
NA
L P
RIN
CIP
LE
S
A significant number of operational agencies - including International NGOs, UN agencies and charities - adopt sustainability measures and criteria in their planning and implementation.
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What is the ‘ask’ from Maria?
A hand pump or tap stand for a few years or a water service for life?
Changing the way we work?