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    HUMAN RESOURCE

    REPORT

    ZONG

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    SUBJECT:

    Human ResourceManagement

    SUBMITTED TO:

    MR. MUHAMMAD ABBAS

    SUBMITTED BY:

    MOEZZA MIR M. HASEEB MIR MEHWISH JAVED

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    In the name of Allah, the most beneficent

    and merciful

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    ACKNOWLEDGEMENTS

    I would like to acknowledge and thank the following people with the help of whom

    this project was completed:

    Our parents Mr. Muhammad Abbas All the group members who worked really hard in Accomplishment of this

    report

    Our Friends those helped and gave their valuable time for crafting thisreport.

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    TABLE OF CONTENTSINDEX Topic Name Page#

    1 Executive Summary 62 Introduction 93 Mission Statement 10

    4 Vision Statement 115 SWOT Analysis 126 Hierarchy 13

    7 Recruitment and Selection Process 15

    8 ZONG Policies on Recruitment and Selection9 General Conditions for Recruitment10 Conditions for Selection

    11 Practices at ZONG regarding Recruitment and Selection12 Critical Review on Recruitment and Selection Process13 Training

    14 Training Needs Assessment Policy15 Developing a Company-Wide Management Training Policy16 Training Practices at ZONG17 Types of Training at ZONG

    18 Critical Review on Training at ZONG

    19 Adoption Towards Organizational Change

    20 Performance Appraisal System21 Policies at ZONG for Performance Appraisal

    22 Practices at ZONG for Performance Appraisal23 Critical Review on Performance Appraisal System24 Career Planning and Development

    25 Critical Review on Career Planning and Development26 Motivation27 Motivation by Design

    28 Reward System

    29 Policies on Reward Systems30 Practices Regarding Reward Systems at ZONG31 Critical Review on Reward Systems

    32 Health and Safety Measures33 Recommendations34 Conclusion

    35 Bibliography

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    EXECUTIVE SUMMARY

    Telecom sector have undergone a radical change in the recent years. Once

    operating in a non-competitive environment similar to utilities, it is now facing true

    competition not only from domestic but also from international competitors. In

    order to keep themselves up-to-date, telecom sector members have improved and

    strengthened their internal as well as external policies. As a result, they are

    spending more on advertising and branding concepts and at the same time

    continuously improving their workforce. A very important factor of skilled

    workforce in an organization is that it reduces the cost and also helps to maintain

    an unbreakable and long lasting relationship with the various facets of consumer

    behavior. Now the companies have realized that by concentrating more on their

    workforce, they can achieve better efficiency and higher profits. Although HR

    department has been ignored in Pakistan for many decades, but now it has been

    proved from the experience of other companies that without applying HR policies,

    no organization can achieve efficiency and perfect labor force.

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    ZONG

    Talking about ZONG, it is the first International brand of China Mobile

    being launched in Pakistan. It is meant to empower and liberate the people of

    Pakistan in every nook and corner of the country. It will become a part of their

    hearts, their minds and bring about a change in their lives that every one desired

    but few thought would be possible.

    The core essence of ZONG is to allow people to communicate at will

    without worrying about tariffs, network coverage, capacity issues or congestion.

    ZONG will be supported by ground breaking communications, trend setting

    customer service and an unmatched product offering which will redefine rules of

    the game and establish ZONG as a serious competitor for the number one spot.

    ZONG offers its customers with entertaining & innovative value added

    services and empowering them by giving a wide variety of products, services &

    content to choose from.

    They are honored to be the revolutionary country introducing this brand with

    others to follow. And their aim is to make ZONG a success story for others to tryand reproduce.

    With ambitious plans to provide to the fastest growing Pakistani market and

    to win over the ever demanding Pakistani customer, it will be offering

    extraordinary coverage, voice and data services as well as a wide range of tariff

    options to choose from.

    CMPak's edge comes from the experience and expertise of running the

    world's largest telecom service and the commitment they make to setting quality

    and customer relations standards.

    CMPak is geared to offer neatly packaged VAS products that will benefit the

    individuals, corporate as well as small businesses. Led by a team of professionals

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    from the field of cellular communication, CMPak is determined to make its mark

    in the Pakistani market and to change the way people communicate.

    China Mobile Pakistan (ZONG) is a 100% subsidiary of China Mobile. So

    far CMPak has invested more than US$ 700 million in the telecom sector in

    Pakistan and an additional US$ 800 million has been invested till the end of year

    2008. These largest investments by CMPak act as ambassador of friendship

    between China and Pakistan. CMPak will invest more investments to enhance its

    services and bring innovation to sustain its leadership in the Telecom industry of

    Pakistan.

    ZONG is having its operative roots in China and Pakistan, so we can regard

    it as an international telecom company, having its parent company CMCC in

    China.

    With the help of globalization, HR management has an advantage of having

    a bigger pool of workers to be chosen from.

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    INTRODUCTION:

    Listening to our employees attentively is the responsibility of ZONG HR. Your feedback will

    be kept in absolu te con f iden t ial ly by bei ng sen t

    onl y t o HR Ope rat io nal Ex cel le nc e Te am. We ens ure th e facilitation of the

    process in the best interest of the Company and the Employees!

    Zong Human Resource Department that has the capability of performing

    functions such as job analysis, recruitment, training and development, performance

    appraisal, setting compensation policies and providing safety and health to their

    employees.

    This report covers all the aspects of the human resource management

    concepts presently applied in ZONG. On the basis of observation it has been

    extracted that Human Resource in ZONG is highly motivated due to the perfect

    conditions provided to them.

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    Mission Statement

    To be the number one cellular operator in

    Pakistan

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    Vision Statement

    To deliver the best network services with value added

    services that is in reach of common person.

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    tregths: Backup support

    Value-added services

    Ever-increasing subscribers

    Ever-increasing coverage area

    eaknesses: Late entry into the market

    Least count current subscribers

    Low area coverage (so far)

    pportunities:Covering such areas where others

    have not yet reached

    Quality services to obtain customers loyalty

    Lower tariffs

    hreats:Security threats to towers

    Threat of competitor strategies for tariffs and packages.

    S

    OT

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    HIERARCHY

    President

    IT

    Karachi Islamabad Lahore

    Marketing EngineeringHR SalesFinance

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    STRUCTURE OF HRDEPARTMENT AT ZONG

    Chief HRMOfficer

    Director HRM

    Senior HRMana er

    Regional HRManager

    Assistant HRManager

    Team Leader

    Team

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    Employmentplanning &

    forecasting

    Recruiting:Build a pool

    of candidates

    Applicantscomplete

    applicationform

    Use selectiontools; tests to

    screen-outapplicants

    Director or department head interview

    final candidates to make final choices

    Candidatebecomesemployee

    RECRUITMENT AND SELECTION PROCESS

    ZONG POLICIES FOR RECRUITMENT AND

    SELECTION:

    Policies for Recruitment and Selection as experienced at ZONG are:

    Recruitment policy

    Objectives: The policy is projected to ensure an effective and efficient method

    of recruitment and selection. It is expected that hiring should be without any

    discrimination based on race, colour, sex, nationality, ancestry, religion or

    disability.

    (to be continued.)