project on tulip

8/2/2019 PROJECT on Tulip

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TULIP

ACKNOWLEDGEMENT

I am grateful to Mr. Shirish for giving us an apportunity to do

my project in Tulip IT (P) ltd.

In an age where kind words have become a rare commodity, it

has been a great experience coming to this branch and complete

our project work.

I thank Miss Sayali (HR Manager) and the entire staff and

training coordinator of limited for extending their co-operation

to me during the training.

I would love to thank our principal XYZ for his co-operation

and his assistance in this project.

I express my profound gratitude to Prof. Rachna Kale for his

assistance in the project.

I am thankful to all those who have guided assisted dictated

(Akaash Gupta) and helped me in preparing this project and

without whom this project would have been incomplete.

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TULIP

WIRELESS ACCESS

BASED VPN NETWORK

A service from

Tulip IT Services Ltd

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TULIP

INDEX

Sr.No. Contents Page

1. Executive Summary .4

2. Key Business Challenges .4

3. Agenda .4

3a. Tulip IT Services Ltd. .5

4 Research methodology

4. The Network- Tulip connect .10

5. Network Security .15

6. MPLS VPN .16

7. Support for Tulip Network Services .18

8. Service Levels .21

9. Network Management and Monitoring .23

10. Customer Requirements .24

11. Proposed Solution .24

12. Investment Summary .25

13. Questionery and testing of hypothesis .27

14. Conclusion

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TULIP

HYPOTHESIS

Tulip IT Services is providing the best management solution

for corporate data connectivity, network integration, rural

connectivity. Tulip IT Services is major leading company

providing wireless connections to companies having multiple

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TULIPbranches without using fiber. Tulip also giving 24*7 support to

there customers.

RESEARCH METHODOLGY

Research:-

The term Research can be defined as A Scientific and systematic search for

pertinent information on a specific topic. A research is a careful

investigation or inquiry especially through search for new fat in branch of

knowledge.

The meaning is defined by various people in several ways. Research is a

original contribution to the existing stock of knowledge making for its

advancement. It is the pursuit of in short the search for knowledge through

objective and systematic method of finding solution to a problem

Research.

Review of Related Literature:-

Review of related literature means researcher should undertake

extensive literature survey connected with the problem for this purpose, the

abstracting and indexing journals and published or unpublished

bibliographies are the first place to go to. Academic journals, conference

proceeding, government reports books etc. must be tapped depending on the

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TULIPnature of the problem. In this process, it should be remembered that one

source would lead to another. The earlier studies, if any, which are similar to

the study in hand, should be carefully studies. A good library will be a greathelp to the researcher at this stage.

Objectives:-

To find out the companies preference towards services provided by

Telecom industries.

To find out the most preferred Telecom segment.

To find out the most preferred options for VPN and MPLS

connections

Sample:-

Sample is the process of drawing a small representatives number of units

from the whole of the universe for the reason of economy in time, resource,

and manpower. The vastness of the population, difficulties of conducting

people, highly refusal rates, difficulties of ascertaining the universe make

sampling the best alternative. The sample size taken by the researcher was

100.

Sampling Method:-

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TULIPI have covered some part of the universe, so no sampling method was

applied.

Questionnaire:-

A questionnaire is a device for collecting data from large, diverse and widely

scattered group of people. It can be a most useful tool for gathering from

respondent. Keeping in mind the objective of study questionnaire are

prepared.

Source of Data Collection:-

The task of data collection begins after a research problem has defined.

Researcher should keep in mind two types of data, primary data and

secondary data. The primary data as those, which are collected afresh and

for the first time, and thus happen to be original in character.

The secondary data, on the other hand, are those which have already been

collected by someone else and which have already been passed through the

statistical process.

Primary data was used in accomplishment of objective of the research.

Statistical Techniques:-

Percentage method & Techniques of Central Tendency was used by the

researcher in the analysis of the data in his research.

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TULIPPercentage refers to a special kind of ratio. Percentages are used in making

comparisons between two or more series of data. Percentages are used to

describe relationship.Percentage can also be used to compare the relative terms, the distribution of

two or more series of data.

Measures of Central Tendency tell us the point about which items have a

tendency to cluster. Such a measure is considered as the most representative

figure for the entire mass of data. Measure of Central Tendency is also

known as Statistical Average.

AGENDA

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TULIP

What is Tulip IT Services Co. ?

How is Tulip positioned ?

What are we selling ?

Why we are better than competition?

Why should customer buy from us ?

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TULIP

ABOUT US

A Telecom & IT Services Company with the

following portfolio

MPLS VPN Connectivity across India.

Network Integration

Data Centers Design, Implementation and Co-

location Managed Network Services.

1500 Employees across India. 70% Technical Staff.

Revenues of over Rs. 800+ Crores (FY 06).

IPO Dec 2005

Rated among top 5 IPOs since 2005 by CNBC.

Current valuation in excess of INR 2200 Crores.

Currently present in 800 towns and cities with over

1000 POPs. Target to cover every village in India

within two years.

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TULIP

Salient Milestones of Company

Set up Rural Network in Kerala in

2004.

Started Urban network Rollout in

Early 2005.

Currently covers over 800 cities,

expanding to 1000 cities by Mar

2008.

Awarded Haryana SWAN in Dec.

06.

Five Tier 3 Data Centres in Metros

Planned, Delhi and Mumbai are

operational.

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TULIP

KEY ATTRIBUTES OF THENETWORK

NETWORK

State of the art MPLS VPN Network across country

Resources.

250+ Cisco certified resources (CCNA, CCDA,

CCNP, CCSS and CCIE)

100+ Systems and platform certified Engineers.

600+ Wireless specialists.

25+ certified Project managers.

NOC

12 NOC's around the country with the ability to

manage every element of the network on a 24x7basis.

Currently managing SLA's for over 300 customers

running mission critical applications including

banking, retail, service provider, financial

institutions, media, etc.

Well defined, documented and automated

processes and escalation procedures. Unique

combination of a telecom service provider and a

network integrator. Ability to deliver carrier-class

experience to enterprises.

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TULIP

THE TOP PLAYERS

(FY 2005-06)

CompaniesRevenue

(Rs. Crores)Growth Market

FY2004-

05

FY2005-

06

(in%age)

Share

1 Datacraft 466 540 15.9 10.7

2 HCL Comnet 376 491 30.6 9.8

3WiproInfotech

486 480 -1.2 9.5

4Tulip IT

Services

304 505 34.5 8.1

5HCLInfosystems

278 345 24.1 6.9

6 GTL 224 229 2.2 4.6

Others* 2030 2535 24.9 50.4

TOTAL 4164 5029 20.8 100

* Other include HP, IBM, Tata Infotech, Network Solutions,3D Networks, Ramco, etc.

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TULIP

TULIP RANKS AMOUNT THE TOP 3PLAYERS IN CONNECTIVITY

Companies

Growth (%age)

1 Bharti Airtel Ltd. 20

2 RelianceCommunication 25

3 Tulip IT Services 100

4 BSNL 30

5 TTSL 136 SIFY 8

Data connectivity forms only 2% of the revenue of

Airtel and Reliance and for Tulip Data forms only

100%

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TULIP

KEY VPN CUSTOMERS

Bharti Airtel Ltd. - Countrywide MPLS Project- 700+ Node WAN for Retail connectivity.

Reliance Communications L2-MPLS Connectivity

- 200+ Node MPLS network connectivity.

Reliance Energy Ltd. - 100= MPLS network connectivity.


India Bulls

- -250+ Security and Loan Branches connectivity.

ICICI Bank 100+ connects

Bajaj Allianz


IDEA Cellular Ltd.

- High Bandwidth 8 MBPS connectivity between all the

circles.

HDFC Bank Ltd. MPLS and WAN Project.

- 200+ Branch NI Project, 100+ branches MPLSconnectivity and NOC Management.

Dabur - 80+ Node MPLS network connectivity.

Safe Express - 150+ Warehouse and Branch connectivity.

Tulip Connect MPLS VPN Network providing SLA based

services to multiple customers bases on Cisco, Huawei and Tulip

components.

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TULIP

PARTIAL LIST OF

PRESTIGIOUSCUSTOMERS

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TULIP

PARTIAL LIST OF

PRESTIGIOUS CUSTOMERS

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TULIP

WHY TULIP

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TULIP

KEY ATTRIBUTES

3rd Largest and fastest growing Connectivity company inIndia

Tulip team is over 1500+ strong professionals.

Over 100% revenue growth year-on-year.

BANDWIDTH SERVICES PROVIDES.

MPLS Services Provides.

Wireless Extended POP's Wireless on last mile is the KEY USP of Tulip

Network.

Data Centers.

Key Alliances

CISCO IBM

Huawei/3COM

FINANCIAL CAPABILITY - Financial Tie ups with top

Indian Banks.

Proven ability to deliver large projects.

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TULIP

OPPORTUNITY

India has a limited telecom

infrastructure.

Fibre reaches most towns and cities.

The problem is the last mile (local loop)

Copper is expensive, cumbersome

and time consuming.

Broadband on DSL typically has a

range of 2 to 3 km from telephone

exchange.

Wireless permits rapid rollout of

networks and guaranteed uptimes.

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TULIP

FIBRE PLAYERS

Seven Fibre Players.

Some one is some where. With Wireless Tulip is every where.

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TULIP

ABILITY TO DELIVER CARRIERCLASS EXPERIENCE

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TULIP

OPPORTUNITY

India has a limited telecom

infrastructure.

Fibre reaches most towns and cities.

The problem is the last mile (local

loop)

Copper is expensive, cumbersome

and time consuming. Broadband on DSL typically has a

range of 2 to 3 km from telephone

exchange.

Wireless permits rapid rollout of

networks and guaranteed uptimes.

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TULIP

NETWORK DESIGN

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TULIP

INTER-CITY CONNECTIVITY

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TULIP

Each B

Station

Radio ha

capacity

4 MB

Shared.

2. Supp

upto

subscribe

Inter-city

bandwidt

starts a

MPBS

shared

can go u

multiple

GBPS

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TULIP

TYPICAL PROPOSED NETWORKFOR THE CUSTOMER

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TULIP

NETWORK MANAGEMENT(NOC)

Entire network managed from main

NOCs in Delhi and Mumbai.

10 Regional NOCs in major regions.

Every element manageable from

anywhere.

24 x 7 Management Services.

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TULIP

VALUE TO THE CUSTOMER

Immediate Connectivity.

Bandwidth from 32k to GBs.

Very high uptime.

Connectivity anywhere. Not limited

by infrastructure presence.

Voice, data and video.

Managed data services.

Complete security.

Bandwidth on Demand.

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TULIP

TULIP LEADS THE RACE

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TULIP

Executive Summary

Enterprise Networks are evolving, as Banks and Enterprises must expand

Service offerings and deliver state-of-art solutions quickly in order to

maintain their competitive advantage. For doing so they need to build

Secured, Scalable and Reliable Network infrastructure.

Key Business Challenges

Enterprise Hybrid Network with high availability has become the vital

infrastructure component in todays organization. Almost all processes in

the organization are automated today with more and more number of

computers being put on the network. With such increase in Networked

computers it becomes necessary to have right infrastructure with high

availability. A System outage can cause a serious business damage

leading to customer dissatisfaction and revenue loss.

Corporate IntroductionsTULIP IT Services Ltd is an ISO 9001:2000 certified, INR 273 Crore

Company and is a major player in the field of providing IT infrastructure

solutions and services for multi-location enterprises. It provides End-to-

End IT Infrastructure Solutions that includes Connectivity Solutions like

Intra City connectivity based on Wired (and Wireless products (Radios:Point-to-Point and Point-to-Multi-Point). It also provides Inter-City

solutions based on leased lines.

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TULIPTulip also provides high end Facility Management Services for complete

outsourcing of IT services for large, multi-location enterprises. Today we

are one of the leading Systems Integrators in the country.

Tulip is currently ranked as the 4th largest and fastest growing

Network Integrator by Voice & Data (The Business of

Communications, June 2005. We represent most big names in the

industry like Cisco Systems, Witcom, Airspan, Audio Codes Proxim,

Expand (Accelerator) and IBM among many others.

Tulip has a very strong Wide Area networking team providing Enterprise

Network Consultancy, Design, Implementation, Maintenance and

Support Services. We take these up on a turnkey basis, including liaison

with DOT for WPC and obtaining of licenses in a very short time frame.

We are Select Premier Partners of Cisco Systems and have often been

awarded for being the Largest Reseller Countrywide. We are extremely

strong in Routing and Switches and this forms the basis of our technical

strengths.

Our business is based on our own employees and no sub-contracting of

services is involved.

We have presence in 35 cities with our Head Office in New Delhi,

regional offices in Mumbai, and Chennai and support offices in 34 other

cities.

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TULIP

STRENGTHS OF TULIP

Existing strengths of Tulip which enable it to stand out amongst itscompetitors are:

Year 2004 -05 is going to witness a major surge in demand for high

speed data connectivity. The ideal way of providing this is over

wireless in the local loop. While competitors have expertise in

network integration, they are dependent on third parties for provision

and maintenance of wireless connectivity where required. On the

other hand, Tulip has complete in house wireless expertise which

gives it a distinct advantage when it comes to addressing this demand.

Tulip has over the years set up offices in 28 cities across India. With

very minimal effort and investment, these offices can be converted

into bases or centers, from where connectivity needs of customers in

different regions around them will be met.

Availability of qualified wireless engineers in the market is extremely

limited. Tulip trains its own wireless engineers and has a large pool of

trained Mast climbers.

In addition to look after the network needs of any solution, it has two

CCIEs and 65 CCNA/CCNP certified engineers

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TULIP

The Changing Market Scenarios

Telecom market. Telecom Market scene the world over is changing:

Government monopoly is giving way to privatization in a big way.

Circuit switched technology is giving way to packet switched

Fixed wire line communications are giving way to mobile and fixed

wireless communications

Organizations are getting networked with IP (Internet Protocol)

becoming the order of the day

Day is not far when user groups would get networked

From a user perspective, data is becoming the primary mode and

voice, secondary

From a service providers perspective, data is emerging as the primary

earner and voice secondary. However most service providers have

invested heavily in voice infrastructure instead of data infrastructure.

The day is not far when voice shall become free.

Video, multi media and content will be the catalyst for growth and

earning

Internet bubble and Software boom drew manpower away from

hardcore telecom, Resulting in an acute shortage of telecom

manpower and in particular of wireless expertise the world over

Software development and manufacture is getting more and more

competitive and hard to sell

Telecom hardware manufacture is looking up

Security solutions are getting extremely secure and cost effective.

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TULIPServices Offered by Service Providers

Cellular and CDMA Operators. Similar connectivity can be provided by

Cell phone companies using GPRS and by CDMA companies like

Reliance etc. However this experiment has not been successful as the

quality of connectivity provided by them is of extremely poor quality and

unstable. As a result, the existing customers are extremely keen to change

over from them.

VSATs. This has been a good medium for providing connectivity initiallywhere the bandwidth requirement was low and in remote areas. However

it suffers from some serious drawbacks:

High initial cost.

Need for rooftop space.

High latency.

High Recurring charges.

Leased Lines. These are expensive and unreliable. Also the minimum

bandwidth available on them is 64k or 2 MBPS. The initial cost is high

and due to its low reliability, backup medium needs to be provided at a

high additional cost.

NLD Operators. Now some large NLD players have entered the market

and the prices of this bandwidth in bulk has dropped substantially.

However the Access is provided by service providers like BSNL, MTNL

and private Basic operators using leased lines but the uptime and

throughput is very poor and the costs are very high.

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TULIP

The Solution: Tulip Connect

Inter CityDelhi Mumbai Calcutta

Tulip is setting up a countrywide network in around 100 cities. Intercity

connectivity is based on leased circuits, primarily on fiber taken from

different service providers. The presence of multiple agencies providing

bandwidth like Powergrid Corporation, Railtel, GAIL etc, ensures that

the network is reliable.

Intra-city

This is where the challenge lies. Most organisations offering bandwidth do

so on leased lines that are terrestrial links. Tulip intends to provide this using

Point to Multi-Point (PMP) wireless. This kind of wireless is not only

inexpensive in capital costs but is also very cost effective in terms of

recurring costs payable to the DOT as it is very efficient in spectrum. The

main advantage of course being aHigh Uptime of 99.5%.

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TULIP

A typical intra City network would include a number of base stations thatare installed on top of buildings. Each base station would be capable of

distributing four or eight MB of bandwidth to upto 126 subscribers or

remotes. Even by pure mathematical distribution, it would be possible to

give 31K to each subscriber, provided everyone is drawing at the same

time. However, everybody does not use band width at the same time.

Therefore, it would normally be possible to give bandwidth between 1

MBPS to 16K to different users as per their requirement.

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TULIPLine of Sight (LOS) and Non Line of Sight (NLOS

Radios communicate to each other through Microwave radio waves that

travel similar to light. They therefore need that both the radios that arecommunicating to each other be visible to each other. For this purpose, in

order to compensate for the curvature of the earth and the buildings / trees

etc, we need to construct high towers on top of buildings so that these radios

can communicate with each other.

There are however, some radios that can communicate to each other for

short distances, even if there is no line of sight, using reflected waves, quite

similar to Cellular phones. In this case, we need to install the base station at

a height but all remotes upto a distance of two to three kilometers can be

installed at window sill height or at a height. This provides a major

advantage where the customers do not have roof top space or else would

need to pay exorbitant rentals for roof rights to construct towers.

Connected to this is Near line of Sight. At most places, we can connect an

antenna / Radio on a pole at a small height. In this kind of a scenario, we can

get ranges of upto five kilometers.

However for long distances upto 25 kilometers and above, we would need to

construct towers or install radios on top of buildings so that LOS isavailable. Most of our connectivity will be non-line of sight.

Thus a city like Bombay has 34 Base Stations, Delhi would have 42,

Pune has 12 and Calcutta has 28.

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TULIP

Network Security

Tulip's network solution for customer will have adequate safeguards to

ensure that non-authorized access, tapping and sniffing of data on the WAN

is not possible. Tulip will have the following provisions related to security

on its network:

a) Physical Security: We will implement stringent measures to restrict

unauthorized entry to our POPs. All the employees will be given proximity

cards, so only authentic users, can enter the NOCs. Some of the major

NOC's also will have CCTV Surveillance. All camera views will be

recorded 24 hours/day. There will be a password policy in place.

b) Network Security: The security features of the Tulip VPN network

are

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TULIP CUG network: This network will be completely managed by

Tulip and totally insulated from Internet by the means of firewalls

implemented at all the Tulip POPs. Access to this network is managed bythe policies implemented by Tulip at the firewalls and access will be given

to only the closed user group within this network.

Separate Address Space: The address space on the Tulip VPN

network will be separate from the Internet address space

ensuring a logical separation between the public network and

Tulip VPN network. Regular audit, security checks and upgrades: Regular

security audits, port scans, vulnerability assessment, penetration and

hacking tests will be carried out on this network to keep the network secure

against the latest threats and vulnerabilities.

Ingress and outgress filtering is done at edge components to

filter viruses, prevent DOS and DDOS attacks and prevent all

other kinds of known vulnerabilities.

MPLS VPNs from Tulip

Tulip's network will, subsequently support both Layer 3 and Layer 2

tunneling methods such as IPsec and MPLS for creation of VPNs. IPsec

tunnels are CPE based, and the tunnels originate at one customer site, and

are terminated at the other end. MPLS is a network based tunneling method

that labels, categorizes and monitors each packet as it traverses the network.

Because MPLS is an overlay protocol it can operate on top of the IP protocol

in the same network without interference. MPLS will not replace IP in

Tulip's network rather it will be enabled as a complementary service.

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TULIPMPLS VPNs:

When a customer packet comes to the edge router (Label Edge Router) on

Tulip's MPLS enabled network, the packet is encapsulated and tagged with a

label (also called MPLS shim header, and is 32 bits long), which is removed

only when the packet exits Tulip's network. As the packet travels through

Tulip's network, the routers in the core (Label Switch Routers) switch, rather

than route the packets, there by greatly reducing latency in the network. The

path between the Label Edge Router (LER) and a Label Switch Router

(LSR) is called a Label Switch Path (LSP). MPLS allows for the creation of

LSPs, which are predetermined paths (not necessarily lowest cost paths)

through the network. The key benefit to customers is an ability to place their

critical traffic on pre- defined LSPs, while letting their less critical traffic

traverses the network using regular IP routes.

From a customer perspective, MPLS VPNs enable network routing to besimplified. For example, rather than having to manage routing over a

complex virtual backbone composed of many PVCs, an MPLS VPN user

can generally employ Tulip's backbone as the default route in

communicating with all of the other VPN sites.

The use of MPLS for VPNs provides an attractive alternative to both Frame

Relay /ATM PVC- based of VPNs and IP sec tunneling to interconnectrouters at customer sites. The MPLS VPN model supports "any-to-any"

communication between VPN sites without requiring a full mesh.

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TULIPKey customer benefits from MPLS VPNs are:

Scalability: MPLS VPNs scale easily to thousands of users and sites

since they do not involve site-to-site peering.

Traffic Engineering (also known as "Explicit Routing" or

"Constraint Based Routing"): In MPLS traffic engineering, factors such as

bandwidth requirements, media requirements, and the priority of one traffic

flow versus another can be taken into account by Tulip in delivering desired

network performance to customers. These capabilities enable us to control

traffic flow, reduce congestion, make the best use of network resources, and

set up explicit paths to carry the traffic. From a customer perspective, this

translates into an optimal use of their bandwidth.

Security: MPLS VPNs use a technique called route distinguishers to

provide traffic- separation between VPNs of different customers.

These are assigned automatically where the VPN is provisioned, and

are unique for a given customer. MPLS VPNs are considered to be as

secure as Frame Relay.

Class of Service: MPLS supports the marking of each packet with a

Differentiated Services Code Point (DSCP) thereby enabling techniques

such as packet classification, congestion avoidance and management. From

a customer perspective, this translates into having control of your traffic as

it travels through Tulip's network. By assigning priorities, you can ensure

that your mission critical traffic always gets through first.

Support for Tulips Network Services

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TULIPProcess for 24x7 support. Tulip will have a 24x7-support helpdesk at

Bombay, which can be reached by local telephone, mail, and fax or on

Internet chat. The central helpdesk also monitors the customer networksround- the-clock and opens a trouble ticket on the system on detection of

any failure. They also follow-up for corrective action and keep customers

informed of the failure. All the Network Operation Centers (NOC) of Tulip

are manned 24x7 by experienced staff and they can be reached locally for

support. They in turn will capture all trouble tickets on the system to ensure

that all tickets are booked on the same system.

Problem Management. Tulip will use a web-based tool from Computer

Associates (CA Unicentre). Any associate can report any problems related to

operations, for which action will be taken immediately. This is intended to

provide a one-stop solution for all the operations related problems faced by

the associates. A 24 X 7 helpdesk is operational which follows up the

reported problem with the concerned technical person/team.

This web-based solution gives real-time operational and performance status

information that helps the NOC management in tracking all network-related

performance/fault-monitoring issues. Automated escalation feature is built in

the system through which all the problems, which are not resolved within a

specified time frame, are escalated to senior management. Problems are also

classified based on the criticality and impact of the problem and a different

escalation chart is followed for each type of problem.

The system also presents a detailed analysis of the problems entered by:

Problem Type

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TULIP Resolution Time

Total number of problems and trend analysis

All these reports help in RCA (Root Cause Analysis) and eliminating

recurring problems.

Customer Call Handling Process

The customer needs to enter into the TULIP support site to submit

his/her case (problem).

After entering into the site, he/she can enter the problem.

Once the problem is submitted, a case -id will be generated and

displayed for future reference.

When help desk enters into the site, it can view all the cases

submitted to the help desk. This desk will take the responsibility of

assigning, escalating, and reassigning 'cases. Help desk can assign cases to

either a team of members or an individual.

When support team enters into the site, it can view cases submitted to

it and not all cases submitted to other support teams.

Unique Features of CA Unicentre

Cases can be escalated automatically, if there is no progressive action

taken place

Cases can be closed automatically, if help desk comes to know that

the problem is fully solved by the support team.

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TULIP After the auto closure, if the help desk comes to know that the case is

not fully solved, then the case can be reverted back from the status CLOSE

to IN PROGRESS. Cases can escalate in a sequential order according to the priority of

the case and the service type of the case.

Escalated cases will be popped up as soon as the respective associate

logs into the Info desk Site.

Reports Generated From CA Unicentre System

Reports can be generated on parameters such as:

o Problem-id

o Reported Data.

o Solved Date

o Type

o Assigned To.

o Status

o New Cases.

o Assigned Cases

o In Progress

o Request for Closure (RFC).

o Closed.

Escalation Matrix

1. Resolution Time: The resolution time will be on best effort basis.

Tulip will put the best efforts to resolve the problem or to provide

alternative arrangement

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TULIP2. Priority

Priority 1: The whole network is down affecting all users.

Priority 2: A part of the network is having problem.

Priority 3: The problem will have less impact on the day-to-

day work and can be scheduled for a manually

agreed timeframe.

3 Response Time

NBD Next

Business day

SBD-Second

Business day4. For Priority 1 problems, Tulip will make a best effort to have a

telephonic response time within 30 minuets.

Service levels

Tulip will enter in to a comprehensive service level agreement with its

customers and continuously monitor and report service level indicator.

Following are the parameters for the SLA agreement.

Packet Loss

Tulip's target objective for packet loss across the Tulip backbone

(backbone meaning in-country links) is two percent (2%) on an average for

hourly samples of one thousand (1000) Cisco-style pings of sixty-four (64)

bytes each, measured over a twenty-four (24) hour period.

Packet loss is measured by sending at least one thousand (1000) Cisco-style

pings of sixty-four (64) bytes each during each hour of the measured twenty-

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TULIPfour (24) hour period across the link on which the circuit will have been

provisioned.

Latency

Latency Measurement-

Round trip delay will be measured by computing the average round trip

delay for one thousand (1000) Cisco-style pings of sixty-four (64) bytes each

(Cisco-style pings are only sent subsequent to an acknowledgment being

received for the previous ping).

Latency Objectives-

The latency between any two backbone routers on the Tulip network

(backbone Network being defined as the router to which all the inter-city

backbone links of Tulip is terminated) will be less than 150 milli-seconds at

any given point of time.

Availability

Tulip Internet Backbone Network Availability -

The target availability objective for the IP connections in to Tulip's IP

network in the country is ninety-nine percent (99.0%) per month (excluding

unavailability due to scheduled maintenance). The availability figure applies

to TULIP-controlled routers and IP backbone facilities and also to customer

access circuits.

Availability of subscribed bandwidth

Tulip's network is engineered to provide our customers with the bandwidth

they have subscribed for. Whenever our backbone links reach a 70%

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TULIPutilization threshold, they are upgraded/augmented with additional backbone

links. Tulip's above-mentioned targets for packet loss and latency translate

to our assurance that WAN bandwidth on Tulip's backbone will be availableto customer as subscribed.

Ensuring that service levels are met:

The efficient performance of the network should translate into meeting the

business requirements of the customers. Tulip collects and presents reports

ensuring that the customers of Tulip can objectively measure the

performance of their services.

Last mile commitments

Tulip will provide last mile commitments of 99.5% for locations connecting

on wireless.

Network Management and Monitoring

Tulip has a 24x7 support central helpdesk at Bombay, which monitors the

Customer WAN round-the-clock and open a trouble ticket on our trouble

management system on detection of any failure. This helpdesk will also

follow-up for corrective action and keep Customer informed of progress in

resolving the failure. This service will be event based. This service is part of

Tulip's standard service offering and is provided at no additional charge.

Tulip can also offer the following poll based network management and

monitoring services to Customer, for remote management. The remote

monitoring of the network would be done by a highly trained, experienced

team based out of Tulip's office in Bombay. The following services can be

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TULIPprovided as an option to Customer at an additional charge. Customer can opt

for these services based on number of devices and links monitored.

Downtime/Uptime analysis

Customer WAN links will be monitored for their up/down status, and based

on this monitoring availability reports will be generated for

downtime/uptime analysis. The reports can be sorted media-wise.

Application utilization

Application level bandwidth utilization will be monitored and reported for

Customer's Cisco routers

Trend analysis

Graphical trend analysis reports will be provided for parameters such as link

utilization, router utilization, etc.

Router utilization and threshold monitoring

Tulip would be able to monitor and report on the following parameters for

Customer routers:

Router utilization and threshold monitoring

Tulip would be able to monitor and report on the following parameters for

customer routers:

CPU utilization

Memory utilization

Disk utilization

Cache utilization

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TULIP Traffic

Load

Packet loss

Response time

Customer Requirements:

Influx Mart requires Tulip IT Services Ltd. to provide connectivity for

their branches. The objective is to have an economical mode of

connectivity option with very high availability, especially in the remoteareas of the country where wired connectivity infrastructure is not

adequate enough to meet the expectations of the Customer.

Proposed Solution:

Tulip IT Services Ltd. will provide Connectivity on Demand Service

with committed end-to-end bandwidth and high uptime (in excess of

99%) for connectivity for companies.

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TULIP

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TULIP1.

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TULIP

Part I

These que

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TULIPHow man

a. 10

b. 50

c. 100 or mored. 500 or more

2. Are you using different kinds of services that are based

On radio frequency?

a. yes

b. no

c. other

3. Which department is handling your functions related the

data?

a. marketing

b. Human resources

c. MIS

4. By which way your branches of company manages their

routine work related to EDP department?

a. wireless connection

b. VPN network

c. MPLS network

5. Which type of system do you use in wireless connections?

a. private network

b. public network

c. IP network

6. On which factor the bandwidth or radio frequency of

your company depends?

a. Number of computers

b. Type of data

c. Number of branches

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TULIPPART II (Demographic Information):

1. Name:

2. Address3. Age: 4. Gender:

5. Income: 6. Contact No.

Date / /

Signature

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TULIPTesting of Hypothesis:

The hypothesis made by myself above service provide by Tulip IT

Services are up to the level of big organization are correct and

wireless connections are helpful for large organization .

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TULIP

Conclusion

Findings

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TULIP

1. Wireless connections is the new concept that arises due to the

vast spreading of the corporates.

2. Over 65 % of large organization having there branches are

using fiber connection .10 to 15% of companies use

broadband connection

3. So there are large scope for wireless connections that is cost

efficient solution for companies.

Limitations:

1. using of wirless connection depends upon the number of

branches

2. Using of wireless connections requires permission of higher

management so it takes more duration for implementation.

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TULIP

Suggestions:

It clearly conclude that use of different services for corporate

data connectivity , network integration depends upon the

philosophy of company.

Wireless connections provides security for data connectivity .

and cost efficient solution for those companies who has many

branches and large amount of data transfer.

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TULIP

BIBLIOGRAPHY & WEBLIOGARPHY

Books

Kothari, C.R., Research Methodology, New Delhi

Kotler Philip, Marketing Management, Published by Pearson

Education (Singapore) Pvt. Ltd.

Magazines

Business today

Internet

Google .com

project on tulip

Documents