R U S S E L L M A R T I N

A S S O C I A T E S&

Project Management Project Management ImprovImprov

Session #411Session #411

A Presentation for

Training 2007

presented by

Lou RussellRussell Martin &

Associates

(317) 475-9311info@russellmartin.comwww.russellmartin.com

2R U S S E L L M A R T I N

A S S O C I A T E S&

Presentation ContentsPresentation Contents

• Pre-reqs• Out of Time• Out of Money• Quality Issues• Scope Issues

3R U S S E L L M A R T I N

A S S O C I A T E S&

Scenario #1Scenario #1

You are working with a Fortune 50 restaurant company.

One of their developers has created a workshop on

basic company financials for all employees. It has not

been successful. There are far too many Powerpoint

slides and no interaction at all. This will continue to be

an instructor led workshop. You have been hired to

spend 20 hours in the next two weeks improving this

workshop. The developer has sent you the material

(PPT) and has gone on vacation for a week. What do

you do?

4R U S S E L L M A R T I N

A S S O C I A T E S&

WorksheetWorksheet

• Your customer trusts you. You could bill hourly. Will you choose to bill hourly or lump sum? Pros / cons?

• How can you get the learning objectives without the developer?

• How can you escalate without whining or alienating the developer?

5R U S S E L L M A R T I N

A S S O C I A T E S&

Prereqs: Who’s In Charge?Prereqs: Who’s In Charge?

Project Sponsor ROI manyProject Manager POC ONEProject Leader POC (sub) manyProject Team BUILD manyProject Admin TRACK ONESMEs TELL manyStakeholders CARE many

6R U S S E L L M A R T I N

A S S O C I A T E S&

Pre-reqs: What are the Pre-reqs: What are the ObjectivesObjectives

Learning Objective ABC

The county clerk’s office staff (AUDIENCE) will be able to enter a new voter (BEHAVIOR) when they receive a new registration (CONDITION)

Business Objective IRACIS

The voter registration process will be more accurate. Project/Software Objective

The county clerk’s staff will be able to manage all voters through the 1st Tuesday system.

7R U S S E L L M A R T I N

A S S O C I A T E S&

Pre-reqs: Project Scope

County Staff

Facilitator

1st Tuesday Training

IT

Pilots

3 day intro training

2 day advanced training

Refresher e-learning

Flipcards

Project schedule

Questions, bugs

Training System

Specifications

feedback

certification

teaching notes

Business Analyst

State Project

Mgr

Software Project

Mgr

Evals, feedback

Expenses

Evals, invoice

Training needs

Approval

Drafts

Status Meetings

8R U S S E L L M A R T I N

A S S O C I A T E S&

Constraints

TIME

COST

QUALITY

# 1 # 2 # 3

Pre-reqs: Identify Pre-reqs: Identify ConstraintsConstraints

XX

XX

XX

9R U S S E L L M A R T I N

A S S O C I A T E S&

Out of TimeOut of Time

• Project starts three months late: project plan shows IT requirements being finished the day the draft of the training is due.

• Pilot class is schedule next week. The software is very prone to crashing.

• Training database has been accidentally initialized – no test data available in class today.

10R U S S E L L M A R T I N

A S S O C I A T E S&

Out of MoneyOut of Money

• The e-learning authoring software you have is not rigorous enough. There is no funding for better software.

• The software vendor is currently sitting with $ 90K in dated receivables. You are delivering a class for them next week.

11R U S S E L L M A R T I N

A S S O C I A T E S&

Quality IssuesQuality Issues

• The menu navigation has just been completely redone. You have a final draft of the course at the printers.

• The screens change during class.• The training server is down for 8 hours

of a 2 day class. • You cannot get anyone from the Help

Desk to call you back.

12R U S S E L L M A R T I N

A S S O C I A T E S&

Scope IssuesScope Issues

• The SMEs do not return your calls.• The current business rules are not

being updated, but the code is being changed.

• You don’t know until you are in class that new functionality has been added.

13R U S S E L L M A R T I N

A S S O C I A T E S&

Happy EndingsHappy Endings

• I came into the class with a lot of anxiety about the upcoming system, but after this class, and exchanging ideas and feelings with the others in the class, I feel much better about the upcoming changes.

• Good instructor, good group, made us feel like a team that can win.

• I didn't feel pressured to 'get it' right away. It was okay to struggle. The pace was good, not so slow as to be boring but not so fast as to be frustrating

• I was very impressed with the class and I'm looking forward to going live on the system.

• Excellent trainer---I'm looking forward to being a part of the Election of 2006

14R U S S E L L M A R T I N

A S S O C I A T E S&

Insanity is only a project Insanity is only a project constraint. constraint.

so…so… Seek first Seek first to to collaboratcollaborate. e. - - Lou Lou RussellRussell

15R U S S E L L M A R T I N

A S S O C I A T E S&

BibliographyBibliography

Brooks, F., The Mythical Man Month. Addison-Wesley, 1975.

DeMarco, T. and Lister, T., Peopleware: Productive Projects and Teams. Dorset House, 1988.

Frost, P., Mitchell, V. and Nord, W., Organizational Reality Reports from the Firing Line. Scott, Foresman and Company, 1986.

Hampton, D., Summer, C. and Webber, R., Organizational Behavior and the Practice of Management. Scott, Foresman and Company, 1987.

Haynes, Marion E., Project Management. Crisp Publications, 1989.

Rakos, John J., Software Project Management for Small to Medium Sized Projects. Prentice Hall, 1991.

Roberts, W., Leadership Secrets of Attila the Hun. Warner Books, 1987.

Russell, Lou. The Accelerated Learning Fieldbook: Making the Instructional Process Fast, Flexible, and Fun. San Francisco: Jossey-Bass Pfeiffer, 1999.

Russell, Lou. Project Management for Trainers: Stop “Winging It” and Get Control of Your Training Project. Alexandria, VA: ASTD, 2000.

Russell, L. and Feldman J. IT Leadership Alchemy. Upper Saddle River, NJ: Prentice Hall, 2002

Russell, Lou. Leadership Training. Alexandria, VA: ASTD, 2003.

Russell, Lou. Training Triage. Alexandria, VA: ASTD, 2005

Thomsett, R., People and Project Management. Yourdon Press, 1980.

Weinberg, G., The Psychology of Computer Programming. Van Nostrand Reinhold, 1971.

Yourdon, E., Managing the Structured Techniques. Yourdon Press, 1979.

16R U S S E L L M A R T I N

A S S O C I A T E S&

Thanks for coming!Thanks for coming!

Visit our web site www.russellmartin.comwww.russellmartin.com

Drop a card off if you’d like:* An electronic copy * To get our free e-zine* To get 4th Grade Project Management

Check out my books:The Accelerated Learning FieldbookThe Accelerated Learning FieldbookProject Management for TrainersProject Management for TrainersIT Leadership AlchemyIT Leadership AlchemyLeadership TrainingLeadership TrainingTraining Triage Training Triage