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Key Ingredient to

Franchisee Success4• Equipment Maintenance

• Purchasing/Inventory Management

• Employee Selection and Training

• Guest Experience and Satisfaction

• Operable equipment

equals success

• Training protects the

investment

• 3-Step Process:

instruction, assessment,

strategy.

Investment

The POWER of

• Training keeps guests

coming back

• Franchise owners’

success is tied to their

competencies

• Strategic training equals

successful owners.

• Use real-world setting for

training and assessment

• Practice makes perfect…

repetition makes it more

perfect

• Learn without

consequences…WOW!

Scientifically-Proven

• Utilizes Adult Learning

Design Principles

• Captivating

Instruction

• Includes Goals,

Objectives, Strategy,

and Assessment.

• Addresses all 4 Metrics

Instructional

Our Recipe for

Training Success

• Science-based approach

• 3-Step Process

• Instruction, strategy,

and assessment

• Let’s look at this in action

• …then let’s consider how

to evaluate the program

• Goal: The Big Idea!

• Objectives: What they do.

• Rationale: Why it

matters.

• Strategy: The method.

• Assessment: Did they

learn?

in Action!(Purchasing & Inventory Management)

• Goal: complete a form

• Strategy: shadow a trainer (but, not in a creepy way. That only freaks

them out)

• Assessment: performance

simulations, and the task form

in Action!(Employee Selection and Training)

in Action!(Guest Experience and Satisfaction)

• Goal: The Big Idea!

• Objectives: What they do.

• Rationale: Why it

matters.

• Strategy: The method.

• Assessment: Did they

learn?

Final Ingredient to

Franchisee Success…1…is Program Evaluation.

• Identifies Program Weaknesses

• Promotes Continuous Improvement

• 3 Success Indicators:

• Payoff outcomes, learning

outcomes, and level of

implementation.