program structure mba hr 2010

Master of Business Administration (Human Resource)

Programme Code: MHR

Duration – 2 Years Full Time

Programme Structureand

Curriculum & Scheme of Examination

2010

AMITY UNIVERSITY UTTAR PRADESHGAUTAM BUDDHA NAGAR

PREAMBLE

Amity University aims to achieve academic excellence by providing multi-faceted education to students and encourage them to reach the pinnacle of success. The University has designed a system that would provide rigorous academic programme with necessary skills to enable them to excel in their careers.

This booklet contains the Programme Structure, the Detailed Curriculum and the Scheme of Examination. The Programme Structure includes the courses (Core and Elective), arranged semester wise. The importance of each course is defined in terms of credits attached to it. The credit units attached to each course has been further defined in terms of contact hours i.e. Lecture Hours (L), Tutorial Hours (T), Practical Hours (P). Towards earning credits in terms of contact hours, 1 Lecture and 1 Tutorial per week are rated as 1 credit each and 2 Practical hours per week are rated as 1 credit. Thus, for example, an L-T-P structure of 3-0-0 will have 3 credits, 3-1-0 will have 4 credits, and 3-1-2 will have 5 credits.

The Curriculum and Scheme of Examination of each course includes the course objectives, course contents, scheme of examination and the list of text and references. The scheme of examination defines the various components of evaluation and the weightage attached to each component. The different codes used for the components of evaluation and the weightage attached to them are:

Components Codes Weightage (%)Case Discussion/ Presentation/ Analysis C 05 - 10Home Assignment H 05 - 10Project P 05 - 10Seminar S 05 - 10Viva V 05 - 10Quiz Q 05 - 10Class Test CT 10 - 15Attendance A 05End Semester Examination EE 70

It is hoped that it will help the students study in a planned and a structured manner and promote effective learning. Wishing you an intellectually stimulating stay at Amity University.

July, 2010

PROGRAMME STRUCTURE

FIRST SEMESTEROld Course

CodeNew

Course Code

Course Title Lectures (L) Hours Per Week

Tutorial (T) Hours Per Week

Practical (P) Hours Per Week

Total Credits

MHRHR 10101 MHR 101 Management Process & Organizational Behaviour

2 1 - 3

MHRMK 10101 MHR 102 Marketing Management 3 - - 3MHRCS 10101 MHR 103 Computer Application 2 - 2 3MHRFN 10101 MHR 104 Accounting for Management 3 1 - 4MHREN 10101 MHR 105 Economic Analysis 3 1 - 4MHROM 10101 MHR 106 Quantitative Techniques 2 1 - 3MHRPY 10101 MHR 107 Neuro Linguistic Programming 2 - - 2MHRPY 10102 MHR 108 General Human Psychology 2 1 - 3MHRBS 10101 MHR 142 Business Communication – I 1 - - 1MHRBS 10102 MHR 143 Behavioural Science – I 1 - - 1

MHRFR 10101MHRGR 10101MHRSH 10101MHRJP 10101MHRCE 10101

MHR 144MHR 145MHR 146MHR 147MHR 148

Foreign Language - IFrench GermanSpanishJapaneseChinese

2 - - 2

TOTAL 29

SECOND SEMESTERMHROM 10201 MHR 201 Operations & Quality

Management4 - - 4

MHRHR 10201 MHR 202 Performance Management System

2 1 - 3

MHRGM 20301 MHR 203 Strategic Management 4 - - 4MHRHR 10202 MHR 204 Human Resource Management 2 1 - 3MHRRM 10201 MHR 205 Market Research 3 - 2 4MHRLW 10201 MHR 206 Economic and Business

Legislation4 - - 4

MHRFN 10201 MHR 207 Financial Management 3 1 - 4MHRBS 10201 MHR 242 Business Communication - II 1 - - 1MHRBS 10202 MHR 243 Behavioural Science – II 1 - - 1



Foreign Language - II FrenchGerman Spanish JapaneseChinese

2 - - 2

TOTAL 30

SUMMER INTERNSHIP (8 -10 WEEKS)

THIRD SEMESTER MHRPY 10201 MHR 301 Social & Industrial Psychology 2 1 - 3MHRGM 20302 MHR 302 Managerial Competencies &

Career Development (Non-credit course)

1 - - -

MHRSI 20350 MHR 350 Summer Internship (Evaluation) - - - 9MHRBS 20301 MHR 342 Business Communication - III 1 - - 1MHRBS 20302 MHR 343 Behavioural Science - III 1 - - 1



Foreign Language - III FrenchGerman Spanish JapaneseChinese

2 - - 2

ELECTIVE COURSES: Choose total 6 courses (18 credit units) from Stream I and II. Choose minimum 2 courses (6 credit units) from a stream. IRLL of STREAM – I is compulsory for all students.

STREAM – IMHRLW 20301 MHR 303 Industrial Relations & Labour

Laws2 1 - 3

MHRHR 20301 MHR 304 Strategic Human Resource Management

2 1 - 3

MHRHR 20302 MHR 305 Cross Cultural Management 2 1 - 3MHRHR 20303 MHR 306 Recruitment & Selection 2 1 - 3MHRHR 20304 MHR 307 Training & Development 2 1 - 3MHRHR 20305 MHR 308 Compensation & Reward

Management2 1 - 3

STREAM – IIMHRHR 20306 MHR 309 Organization Structure, Design &

HR Planning2 1 - 3

MHRHR 20307 MHR 310 HR Audit & HR Information Systems

2 1 - 3

MHRHR 20308 MHR 311 Resource Based Strategy 2 1 - 3MHRHR 20309 MHR 312 Management of Creativity &

Building Learning Organizations2 1 - 3

MHRHR 20310 MHR 313 Organizational Change & Development

2 1 - 3

MHRPY 20301 MHR 314 Psychological Testing 2 1 - 3TOTAL 34

FOURTH SEMESTER MHRGM 20401 MHR 401 Management in Action-Social

Economic &Ethical Issues4 - - 4

MHRGM 20402 MHR 402 Managerial Excellence (Non-credit course)

1 - - -

MHRBS 20401 MHR 442 Business Communication - IV 1 - - 1MHRBS 20402 MHR 443 Behavioural Science - IV 1 - - 1



Foreign Language - IVFrenchGerman Spanish JapaneseChinese

2 - - 2

MHEDI 20460 MHR 455 Dissertation - - - 9ELECTIVE COURSES: Choose total 6 courses (18 credit units) from Stream III and IV. Choose minimum 2 courses (6 credit units) from a stream.STREAM – IIIMHRHR 20401 MHR 403 Occupational Safety and

Ergonomics 2 1 - 3

MHREL 20401 MHR 404 Entrepreneurship and New Ventures

2 1 - 3

MHRHR 20402 MHR 405 Self Development and Transactional Analysis

2 1 - 3

MHRGM 20401 MHR 406 Managing Business Process Outsourcing

2 1 - 3

MHRPY 20401 MHR 407 Managerial Counselling 2 1 - 3STREAM – IVMHRMK 20401 MHR 408 Corporate Image Building 2 1 - 3MHRHR 20403 MHR 409 Wages & Salary Administration 2 1 - 3MHRHR 20404 MHR 410 Emotional Intelligence &

Managerial Effectiveness2 1 - 3

MHRHR 20405 MHR 411 Managing Redundancy & Thinking Skills

2 1 - 3

MHRHR 20406 MHR 412 The Art of Leadership, Power & Politics

2 1 - 3

TOTAL 35

Notes: 1. For non-credit courses, evaluation will be done but no credit units will be assigned. They will be reflected in

the grade sheet with result as “satisfactory” or “Unsatisfactory”.

2. In semester III & IV, a student can opt for one course of BSI/ EMC2 in each semester either as an alternative to one of the elective courses or as an additional course. In case these are taken as an alternative to an elective course, each of these courses will have 4 credit units and if taken as an additional course then each will be treated as non-credit course.

Curriculum & Scheme of Examination

MANAGEMENT PROCESS AND ORGANIZATIONAL BEHAVIOUR

Course Code: MHR 101 Credit Units: 03

Course Objective:To help the students gain understanding of the functions and responsibilities of the manager and to provide the student understand Human Behaviour in organizations so as to improve his managerial effectiveness.

Course Contents:

Module I: Management ProcessConcepts and processes of Planning, Organizing, Directing and Controlling. Functions and Responsibilities of Managers, Fayol's Principles of Management, Management Thought; The Classical School, The Human Relations School, Systems Theory, Contingency Management.

Module II: Fundamentals Organizational BehaviourMeaning of organizational Behaviour and its importance, OB Models.

Module III: Individual BehaviourPersonality, Determinants and Attributes, Values, Job Attitudes, Perception- factors affecting Perception, Cognitive Dissonance Theory. Motivation- Needs, Contents and Processes; Maslow’s Hierarchy of Needs, Herzberg's Two Factor Theory, ERG Theory, Vroom's Expectancy Theory, Reinforcement Theory and Behaviour Modification.

Module IV: Foundations of Group BehaviourDefining and Classifying Groups, Group Structure and Processes, Group vs Team, Team Effectiveness. Leadership-Trait Theories, Behavioural Theories-Ohio State Studies, Michigan Studies, Managerial Grid. Contingency Theories- Fiedler’s Model, Hersey and Blanchard's Situational Theory, Leader-Member Exchange Theory, Path Goal Theory.

Module V: Conflict ManagementTransitions in Conflict thought, Functional vs. Dysfunctional Conflict, Conflict process, conflict management techniques.

Module VI: Organizational Change and Stress ManagementForces of Change, Resistance to Change, Lewin's Three-Step Model. Stress Management - Potential sources, Consequences and Coping strategies for stress.

Examination Scheme:

Components C A CT EEWeightage (%) 10 5 15 70

Text & References:

Text:

• Luthans, F. 1998, Organizational Behaviour, McGraw – Hill International

• Harold Koontz, O'Donnel and Weihrich, 1992, Management, Tata Mc Graw Hill, New Delhi

References:

• Stephen P. Robbins, 2002, Organizational Behaviour: Concepts, Controversies, Applications, Prentice Hall, New Delhi

• John W. Newstrom and Keith Davis, 1993, Organizational Behaviour: Human Behaviour at Work, Tata McGraw Hill, New Delhi

• R. D. Agarwal, 1995, Organisation and Management, Tata McGraw Hill, New Delhi

• Aswathappa. K, 2005, Human Resource and Personnel Management- Text & Cases, Tata McGraw Hill, New Delhi

MARKETING MANAGEMENT


Course Objective:The objective of this course is to introduce the basic concepts of marketing and to develop a feel of the marketplace.

Course Contents:

Module I: Understanding Marketing Management The orientations towards market place, Relationship marketing, Social marketing, Strategic Planning.

Module II: Market research & environmental scanningResearch, Objectives, Primary and Secondary Research, Gathering and Analyzing Data

Module III: Understanding Consumer BehaviourThe factors influencing consumer behaviour. The stages in the buying process, the buying decision making process, factors effecting the buying decision. The industrial buying process

Module IV: SegmentationSegmentation, targeting, positioning. Product life cycles, stages in lifecycle and factors affecting each stage, Managing product life cycles.

Module V: Managing CompetitionAnalysing Competition, reaction patterns of various market players,

Module VI: Product ManagementClassification of products, New Product development, stages of product development, Adoption process, Product mix decisions and line management, Length, width and depth of a line, line analysis, and brand management.

Module VII: Pricing StrategiesSetting the price, adapting the price, initiating and responding the price changes.

Module VIII: Designing& managing value networks & marketing channelsChannel functions and flows. Channel design decisions. Channel management decisions. Channel dynamics; vertical horizontal and multi channel marketing systems. Conflict, cooperation and competition.

Module IX: Managing the Integrated Communication Advertising, sales promotions, public relations, direct marketing.

Module X: Marketing implementationFormulating the marketing plan.

Examination Scheme:


Text & References:

Text:• Philip Kotler, 13th Ed, Principles of Marketing, PHI publications

References:• Rajan Saxena, latest edition, Marketing Management Tata McGrow Hill• Ramaswamy, latest edition Ed, Marketing Management, Namakumari

COMPUTER APPLICATION


Course Objective: The course will expose the students to the latest trends in computer and understand the concepts and working of latest business application packages.

Course Contents:

Module I: Introduction to computers Computer fundamentals: History and development of computers, Computer architecture. Introduction to hardware and software, Generations of software, Types of software, System Software (Operating Systems, Computer Languages), Introduction to various application softwares

Module II: DBMS Introduction to DBMS, Traditional file system, Benefits of DBMS over traditional file system, Types of DBMS Advantages and disadvantages of each. MS ACCESS as tools for understanding of DBMS concepts

Module III: Management Information SystemsIntroduction to Information Systems, Roles, scope and advantage of Transaction Processing Systems, Management Information Systems, Decision Support Systems, Executive Support Systems. Success factors in implementation of Information Systems,

Module IV: Computer NetworksIntroduction to networking, Components, Types of networking, Network , Advantages of Network Environment, Introduction of Network operating system, Introduction to Internet, , Intranet and Extranet, Basis concepts of Internet and IP Address, DNS, Protocols, Services of internet, Technology behind Internet, Application of Internet, Introduction of Mobile Technologies Module V: E-Commerce and IS Security Introduction to E-Commerce and M-Commerce, Advantages and Disadvantages of each. Concept of B2B, B2C, C2C etc. Concept of Internet Banking and Online Shopping.. The IS Security, Security Threats and remedies. (Piracy, Hacking, Cracking, Spamming Etc.), Overview of Antivirus, Firewalls and Overview of IT-ACT 2000

Module VI: E-governance E-governance as an effective tool to manage the country’s citizens and resources, Advantages and Disadvantage of e-governance, History and Future of e-governance, e-governance perspective in India Advantages of E-governance to a developing economy like India.

Laboratory SessionsMS Word: Mail Merge, Macros.MS PowerPoint: Slide animation, creating hyperlinks, Custom Ppt’s.MS Excel: ‘What if’ analysis, Scenarios, Pivot chart, Advanced statistical tools, Graphical representation.MS Access: Data base creation & Query handling.Using SPSS software. Examination Scheme:


Text & References:

• Peter Norton’s, Introduction to Computers, Tata McGraw-HILL• Turbon, Potter, Introduction to Computers, John Wiley & Sons (Asia) Pte Ltd

ACCOUNTING FOR MANANGEMENT


Course Objective:Participants in this course will develop the essential ability of all managers, to use complex accounting information as a platform for decision-making. As the course unfolds, participants will build an increasingly sophisticated level of understanding of the language of accounting and its key concepts. In addition the course develops skills in interpreting earnings statements, balance sheets, and cash flow reports. This ability to analyze financial statements will enable participants to deal more effectively with strategic options for their businesses or business units.

Course Contents:

Module I: Accounting BasicsIntroduction, Foundations, Accounting policies, Accounting and management control, Branches of accounting, Recording of transactions and classification, Trial Balance & Errors, Cash book and Bank reconciliation statement.

Module II: Final AccountsPreparation, Adjustments, Analysis, Depreciation Accounting, Reserves & Provisions. Form and contents of financial statements with reference to Indian Companies Act.

Module III: Financial Statement AnalysisRelation and Comparison of Accounting data and using financial statement information, Ratio Analysis, Fund flow and Cash flow analysis. Determination of Existing and future capital requirement.

Module IV: Cost AccountingElements of cost, Cost Classification and Allocation, Cost Sheet, Method of Inventory Valuation.

Module V: Management AccountingEmergence of Management Accounting, Marginal Costing and Cost Volume Profit Analysis, Budgeting & Variance Analysis.

Module VI: Common Issues and recent trends in Accounting Accounting for Investments, Payroll Accounting, Inflation Accounting & Pricing decisions. Activity Based Costing & responsibility Accounting.

Examination Scheme:


Text & References:

Text: • Bhattacharya, S.K. and Dearden, J. 2006 - Accounting for Management, Vikas Publishing House

References:• Narayanaswamy R,2005, 2nd Edition,Finanacial Accounting –A Managerial Perspective,PHI (Prentice Hall

of India.)• Maheshwari S N and S K Maheshwari, 2006, Accounting for Management, Vikas Publishing House Pvt.

Ltd.

• Tulsian, P.C. 2006 - Financial Accounting, 2nd Ed, Tata McGraw Hill.

• Banerjee, A. 2005 - Financial Accounting, 2nd Ed, Excel Books.• Ghosh,T.P, 2005, Fundamentals of Management Accounting, Excel Books

ECONOMIC ANALYSIS


Course Objective: To familiarize the students with theoretical concepts of modern Economic Analysis so that they can use these as inputs in managerial decision making process. Emphasis would be laid on the understanding of key economic variables both at micro and macro level which influence the business operations and strategies of the firm and the business environment under which they operate.

Course Contents:

Module I: Theory of demand and supplyNature and scope of economic analysis: its relevance for managerial decision making, Demand analysis: nature of demand for a product- individual demand and market demand, demand by market segmentation. Demand function and determinants of demand. Supply function: determinants of supply of a product, law of supply. Elasticity of supply.Concept of elasticity of demand- income, cross, price and advertizing elasticity. Theorems on the price elasticity of demand. Applications of the concept of price elasticity of demand in business decisions. Demand forecasting—need for forecasting and techniques of forecasting. Cost concepts: costs relevant for management decision making. Economies of scale: internal and external. Cost function: cost and output relationship. Short run and long run.

Module II: Theory of production and cost. Production analysis: Production function—neo-classical, Cobb- Douglas, Leontief. Least cost combination of inputs for a firm. Concept of an isoquant—smooth curvature and right angle. Returns to scale and returns to a factor. Expansion path of a firm. Cost Analysis: Cost relevant for management decision making. Economies of scale: Internal and External, Cost Function: Cost and output relationship. Short Run and Long run. An Analysis of the Objectives of a Business Firm: Profit Maximization Model, Baumoul’s Sales Maximization Model, Marris’s Model of ‘Managerial Enterprise’ Williamson’s Model Of ‘Managerial Discretion.

Module III: Market Structure: Price and Output decisionsPricing and Output decisions – Perfectly Competitive and Monopoly Market Pricing and Output Decisions- Under Monopolistically Competitive Market- Product Differentiation; Price Discriminating Monopolist; Models of Oligopolistic Market : Price Rigidity – The Kinky Demand Curve Model Interdependence—The Cournot Model, Price Leadership Models, Cartels and Collusion.

Module IV: Macro Economics AnalysisEconomic Policy and Analysis: Macro Economic Variables and Functional Relationships. Business Environment: An Exogenous Variable. Factors Influencing the Business Environment. National Income Analysis:. National Income Aggregates. Approaches to National Income Measurement. Models of Circular Flow of Money-Incorporating Savings Investment, Foreign Trade and Government Sector. Models of Income Determination: Keynesian Model and Neo-Classical Models. Consumption Function, Saving Function and investment Function. Concepts of Investment Multiplier. Factors Influencing Consumption Function- Objective, Subjective and Structural. Demand and Supply of Money: Transaction, Precautionary and Speculative Demand for Money; Liquidity preference function; Components of Money Supply. Business Cycles: An Analysis of Fluctuation in the level of Economic Activity. Phases of Business Cycles.Inflation and Deflation: Demand – Pull and Cost – Push Inflation. Impact of Inflation on Employment, Price Level and other Macro Economic Variables and Analysis of Policies to control inflation. Deflation. Monetary Policy: Objectives of Monetary Policy. Function of Central Bank. Credit Policy and its implications on the Corporate Sector. Fiscal Policy: meaning, objectives and impact on economy. Money Market, Capital Market and Foreign Exchange Market.

Examination Scheme:


Text & References:

Text: • Gupta, G.S. 2006, Managerial Economics, 2nd Edition, Tata McGraw Hill

• Peterson, H.C and Lewis, W.C. 2005, Managerial Economics, 4th Edition, Prentice Hall of India

References:

• R Ferguson, R., Ferguson, G.J and Rothschild, R. 1993 Business Economics Macmillan.• Varshney, R. Land Maheshwari, 1994 Manageriaql; Economics, S Chand and Co.• Koutsoyiannis, A. Modern Economics, Third Edition.

• Chandra, P.2006, Project: Preparation Appraisal Selection Implementation and Review, 6th Edition, Tata McGraw Hill.

• Goldfield, S.M and Chandler, L. V. The Economics of Money and Banking.

• Salvatore, D, International Economics, 9th Edition, John Wiley & Sons.• Salvatore, D, Managerial Economics, 5 the edition, Thomson-South Western

QUANTITATIVE TECHNIQUES

Course Code: MHR 106 Credit units: 03

Course Objective:The aim of this course is to develop the understanding of the various statistical models used for decisions making and how each applies to and can be used in the business environment using contemporary computer-based technology.

Course Contents:

Module I: IntroductionApplication of Statistics in Business & Management; Basic Concepts of Statistical Studies: Variable and Classification of Data; Diagrammatic & Graphical Presentation of Data: Bar Diagram, Histogram, Pie – Diagram, Stem Leaf Display, Frequency Polygons, and Ogives.

Module II: Summary StatisticsMeasures of Central Tendency: Arithmetic Mean, Weighted Mean, Median and ModeMeasures of Dispersion: Range, Quartiles, Average Deviation, Standard Deviation, Variance and Coefficient of Variation.

Module III: Forecasting TechniquesSimple Correlation & Regression Analysis, Time Series Analysis- Introduction, Variation in Time Series, Trend Analysis, Cyclical Analysis, Seasonal Analysis, Irregular Variation

Module IV: Probability & Probability DistributionsProbability: Basic Terminology in Probability, Types of Probability, Probability rules, Probabilities under condition of Statistical Independence, Probabilities under condition of Statistical dependence, Baye’s TheoremProbability Distributions: How Random Variable arise, Probability distribution of random variable, Mean or Expected value of random variable, Variance and Standard Deviation of random variable. Binomial Distribution, Poisson Distribution, The Normal Distribution.

Module V: Sampling, Estimation and Testing of HypothesesSampling & Sampling Distribution: Parameter and Statistic, Point and Interval Estimation, Interval Estimation of three common parameters viz. Mean, Standard Deviation and Proportion.Hypothesis Testing for a Single Population: Concept of Hypothesis, Test involving a population mean, Test involving a population proportion, Test involving population Standard Deviation, The concept of P - ValueHypothesis Testing to compare two populations: Test for two population means (Independent Samples), Tests for two population means (Dependent Samples), Tests for two population proportions (Independent Samples), Tests for two population variances (Dependent Samples), F-test, Non-parametric Tests (Chi – Square Test)

Module VI: Decision Theory & Introduction to Operations ResearchDecision Theor : Introduction of Decision Theory, Steps in decision theory approach, Types of Decision Making Environments, Decision Making under Uncertainty- Criterion of Optimism, Criterion of Pessimism, Equally likely decision (Laplace) criterion, Criterion of Realism (Hurwicz Criterion), Criterion of Regret (Savage criterion) Decision Making under Risk- Expected Monetary Value & Expected Opportunity Loss.Linear Programming : Introduction of Linear Programming, Formulation of LPP, Solution of LPP- Graphical Method

Examination Scheme:


Text & References:

Text:

• Levin R.I. & Rubin S.R. 1998, Statistics for Management, 7th Ed. Prentice Hall Of India

Reference:

• Anderson David R, Sweeny Dennis J, Williams Thomas A, Statistics for Business and Economics 9th

ed, Cengage learning.

• Keller Gerald, Statistics for Management, Cengage Learning • Anderson David R, Sweeny Dennis J, Williams Thomas A, Quantitative Methods for Business, Cengage learning.• Vohra N.D., Quantitative Techniques in Management, Tata McGraw Hill

NEURO LINGUISTIC PROGRAMMING


Course Objective:This course would help the students to understand the importance and need of NLP techniques for maximizing ones own potential for managing their thoughts, feelings and behaviour.

Course Contents:

Module I: Introduction What is NLP? How does NLP work?

Module IINeuro, Filters on your World

Module III: LinguisticSensory Communication, Metaphor, Enriching Communication (Presuppositions, Distortions, Ambiguity)

Module IV: ProgrammingFrameworks, Models and Techniques. .Modeling

Module V: Personal Growth Shaping a more Functional Self Relationship effectiveness

Examination Scheme:


Text & References:

• Nicholas Bratan, Knight Sue, NLP at Work

• Robin Antoney, Unlimited Powers, Pocket Books & Designs

GENERAL HUMAN PSYCHOLOGY


Course Objective: This course will help the students to understand the basic concepts of individual psychology from affective, behavioural and cognitive perspectives.

Course Contents:

Module I: IntroductionThe science of psychology, psychology and common sense, the beginnings of modern psychology, psychology today.

Module II: The Nervous System Components of the nervous system and neural interaction.

Module III: EmotionsEmotions- Introduction -five perspectives on emotion, specific emotions, the development of emotion -early theories and recent theories.

Module IV: Sensory Processes and Perception Sensory Processes –introduction, information gathering. Perception and illusion -perceptual learning.

Module V: Adolescence and Adulthood Adolescence, early adulthood, middle adulthood, late adulthood

Module VI: Memory and IntelligenceMemory- memory models. Intelligence - general intelligence – multiple abilities.

Module VII: Personality and Social Cognition Personality theories- psychoanalytic theories and humanistic theories- individuality, trait theories, social–cognitive theories – interpreting the world.

Examination Scheme:


Text & References:

Text:

• Miles Hewstone (University Of Oxford), Frank Fincham (Florida State University) And Jonathan Foster (Edith Cowan University), 2005, Psychology, BPS Blackwell

References:

• Clifford T. Morgan, Richard A. King, John R. Weis and John Schopler, 1993, “Introduction to Psychology”-7th Edition. Tata McGraw Hill Book CO. New Delhi

• Ernest R. Hillgard, Richard C. Atkinson, Rita L. Atkinson, “Introduction to Psychology” – 6th Edition, Oxford & IBH publishing Co. Pvt. Ltd., New Delhi.

http://www.blackwellpublishing.com/intropsych/chapterlist.html











BUSINESS COMMUNICATION - I


Course Objective: One cannot‘not communicate’. This course is designed to facilitate our young Amitians to communicate effectively by emphasizing on practical communication through refurbishing their existing language skills and also to bring one and all to a common take-of level.

Course Contents:

Module I: Fundamentals of communication Relevance of communicationEffective communication Models of communicationEffective use of language

Module II: Tools of communication Proficiency in English – The international Language of businessBuilding vocabulary(Denotative & connotative)Extensive vocabulary drills (Synonyms / Antonyms / Homonyms)One Word substitutionIdioms & phrasesMechanics and Semantics of sentencesWriting sentences that really communicate(Brevity, Clarity, and Simplicity)Improving the tone and style of sentences

Module III: Barriers to Effective use of languageAvoiding clichésRemoving redundanciesGetting rid of ambiguityEuphemismJargonsCode switching Examination Scheme:

Components CT1 CT2 CAF V GD GP AWeightage (%) 20 20 25 10 10 10 5

CAF – Communication Assessment FileGD – Group DiscussionGP – Group Presentation

Text & References:

• Working in English, Jones, Cambridge• Business Communication, Raman – Prakash, Oxford• Echoes: Jha Madhulika: Orient Longman • Practical English Usage, Swan M, Cambridge

BEHAVIOURAL SCIENCE - I(SELF-DEVELOPMENT AND INTERPERSONAL SKILLS)


Course Objective:This course aims at imparting an understanding of:Self and the process of self exploration Learning strategies for development of a healthy self esteemImportance of attitudes and their effect on work behaviourEffective management of emotions and building interpersonal competence.

Course Contents:

Module I: Understanding Self Formation of self concept Dimension of SelfComponents of selfSelf Competency

Module II: Self-Esteem: Sense of Worth Meaning and Nature of Self EsteemCharacteristics of High and Low Self EsteemImportance & need of Self EsteemSelf esteem at workSteps to enhance Self Esteem

Module III: Emotional Intelligence: Brain Power Introduction to EIDifference between IQ, EQ and SQRelevance of EI at workplace Self assessment, analysis and action plan

Module IV: Managing Emotions and Building Interpersonal Competence Need and importance of Emotions Healthy and Unhealthy expression of emotionsAnger: Conceptualization and CycleDeveloping emotional and interpersonal competenceSelf assessment, analysis and action plan

Module V: Leading Through Positive Attitude Understanding Attitudes Formation of AttitudesTypes of AttitudesEffects of Attitude on BehaviourPerceptionMotivationStressAdjustmentTime ManagementEffective PerformanceBuilding Positive Attitude

Module VI: End-of-Semester Appraisal Viva based on personal journalAssessment of Behavioural change as a result of trainingExit Level Rating by Self and Observer

Text & References:

• Towers, Marc: Self Esteem, 1st Edition 1997, American Media• Pedler Mike, Burgoyne John, Boydell Tom, A Manager’s Guide to Self-Development: Second edition,

McGraw-Hill Book Company.

• Covey, R. Stephen: Seven habits of Highly Effective People, 1992 Edition, Simon & Schuster Ltd.• Khera Shiv: You Can Win, 1st Edition, 1999, Macmillan• Gegax Tom, Winning in the Game of Life: 1st Edition, Harmony Books• Chatterjee Debashish, Leading Consciously: 1998 1st Edition, Viva Books Pvt Ltd.• Dr. Dinkmeyer Don, Dr. Losoncy Lewis, The Skills of Encouragement: St. Lucie Press. • Singh, Dalip, 2002, Emotional Intelligence at work; First Edition, Sage Publications.• Goleman, Daniel: Emotional Intelligence, 1995 Edition, Bantam Books• Goleman, Daniel: Working with E.I., 1998 Edition, Bantam Books.

FRENCH - I


Course Objective: To familiarize the students with the French language• with the phonetic system• with the accents• with the manners• with the cultural aspects To enable the students• to establish first contacts• to identify things and talk about things

Course Contents:

Unité 1, 2: pp. 01 to 37

Contenu lexical: Unité 1: Premiers contacts1. Nommer des objets, s’adresser poliment à quelqu’un2. se présenter, présenter quelqu’un3. entrer en contact : dire tu ou vous, épeler4. dire où on travaille, ce qu’on fait5. communiquer ses coordonnées

Unité 2: Objets1. identifier des objets, expliquer leur usage2. Dire ce qu’on possède, faire un achat, discuter le prix.3. Monter et situer des objets4. Décrire des objets5. comparer des objets, expliquer ses préférences

Contenu grammatical: 1. articles indéfinis, masculin et féminin des noms, pluriel des noms 2. Je, il, elle sujets, verbes parler, habiter, s’appeler, être, avoir, masculin et

féminin des adjectifs de nationalité 3. tu, vous sujets, verbes parler, aller, être, c’est moi/c’est toi

4. verbes faire, connaître, vendre, c’est/il est + profession, qui est-ce ? qu’est- ce que ... ?

5. article défini, complément du nom avec de, quel interrogatif 6. adjectifs possessifs (1), pour + infinitif 7. verbe avoir, ne...pas/pas de, question avec est-ce que ?, question négative,

réponse Si 8. Prépositions de lieu, il y a/qu’est-ce qu’il y a 9. accord et place des adjectifs qualificatifs, il manque... 10. comparatifs et superlatifs, pronoms toniques, pronom on

Examination Scheme:

Components CT1 CT2 C I V AWeightage (%) 20 20 20 20 15 5

C – Project +PresentationI – Interaction/Conversation Practice

Text & References:

le livre à suivre : Français.Com (Débutant)

GERMAN - I


Course Objective: To enable the students to converse, read and write in the language with the help of the basic rules of grammar, which will later help them to strengthen their language. To give the students an insight into the culture, geography, political situation and economic opportunities available in Germany

Course Contents:

Module I: Introduction Self introduction: heissen, kommen, wohnwn, lernen, arbeiten, trinken, etc.All personal pronouns in relation to the verbs taught so far.Greetings: Guten Morgen!, Guten Tag!, Guten Abend!, Gute Nacht!, Danke sehr!, Danke!, Vielen Dank!, (es tut mir Leid!), Hallo, wie geht’s?: Danke gut!, sehr gut!, prima!, ausgezeichnet!,

Es geht!, nicht so gut!, so la la!, miserabel!

Module II: InterviewspielTo assimilate the vocabulary learnt so far and to apply the words and phrases in short dialogues in an interview – game for self introduction.

Module III: Phonetics Sound system of the language with special stress on Dipthongs

Module IV: Countries, nationalities and their languagesTo make the students acquainted with the most widely used country names, their nationalitie and the language spoken in that country.

Module V: Articles The definite and indefinite articles in masculine, feminine and neuter gender. All Vegetables, Fruits, Animals, Furniture, Eatables, modes of Transport

Module VI: ProfessionsTo acquaint the students with professions in both the genders with the help of the verb “sein”.

Module VII: Pronouns Simple possessive pronouns, the use of my, your, etc.The family members, family Tree with the help of the verb “to have”

Module VIII: ColoursAll the color and color related vocabulary – colored, colorful, colorless, pale, light, dark, etc.

Module IX: Numbers and calculations – verb “kosten”The counting, plural structures and simple calculation like addition, subtraction, multiplication and division to test the knowledge of numbers.“Wie viel kostet das?”

Module X: Revision list of Question pronouns W – Questions like who, what, where, when, which, how, how many, how much, etc.

Examination Scheme:



Text & References:

• Wolfgang Hieber, Lernziel Deutsch

• Hans-Heinrich Wangler, Sprachkurs Deutsch

• Schulz Griesbach, Deutsche Sprachlehre für Ausländer

• P.L Aneja, Deutsch Interessant - 1, 2 & 3• Rosa-Maria Dallapiazza et al, Tangram Aktuell A1/1,2• Braun, Nieder, Schmöe, Deutsch als Fremdsprache 1A, Grundkurs

SPANISH – I


Course Objective:To enable students acquire the relevance of the Spanish language in today’s global context, how to greet each other. How to present / introduce each other using basic verbs and vocabulary

Course Contents:

Module IA brief history of Spain, Latin America, the language, the culture…and the relevance of Spanish language in today’s global context.Introduction to alphabets

Module IIIntroduction to ‘Saludos’ (How to greet each other. How to present/ introduce each other).Goodbyes (despedidas) The verb llamarse and practice of it.

Module IIIConcept of Gender and NumberMonths of the years, days of the week, seasons. Introduction to numbers 1-100, Colors, Revision of numbers and introduction to ordinal numbers.

Module IVIntroduction to SER and ESTAR (both of which mean To Be).Revision of ‘Saludos’ and ‘Llamarse’. Some adjectives, nationalities, professions, physical/geographical location, the fact that spanish adjectives have to agree with gender and number of their nouns. Exercises highlighting usage of Ser and Estar.

Module VTime, demonstrative pronoun (Este/esta, Aquel/aquella etc)

Module VIIntroduction to some key AR /ER/IR ending regular verbs.

Examination Scheme:



Text & References:

• Español, En Directo I A• Español Sin Fronteras

JAPANESE - I


Course Objective: To enable the students to learn the basic rules of grammar and Japanese language to be used in daily life that will later help them to strengthen their language.

Course Contents:

Module I: Salutations Self introduction, Asking and answering to small general questions

Module II: Cardinal NumbersNumerals, Expression of time and period, Days, months

Module III: TensesPresent Tense, Future tense

Module IV: PrepositionsParticles, possession, Forming questions

Module V: DemonstrativesInterrogatives, pronoun and adjectives

Module VI: DescriptionCommon phrases, Adjectives to describe a person

Module VII: ScheduleTime Table, everyday routine etc.

Module VIII: OutingsGoing to see a movie, party, friend’s house etc.

Learning Outcome Students can speak the basic language describing above mentioned topics

Methods of Private study /Self help Handouts, audio-aids, and self-do assignments and role-plays will support classroom teaching

Examination Scheme:



Text & References:

Text: • Teach yourself Japanese

References: • Shin Nihongo no kiso 1

CHINESE – I


Course Objective:There are many dialects spoken in China, but the language which will help you through wherever you go is Mandarin, or Putonghua, as it is called in Chinese. The most widely spoken forms of Chinese are Mandarin, Cantonese, Gan, Hakka, Min, Wu and Xiang. The course aims at familiarizing the student with the basic aspects of speaking ability of Mandarin, the language of Mainland China. The course aims at training students in practical skills and nurturing them to interact with a Chinese person.

Course Contents:

Module IShow pictures, dialogue and retell.Getting to know each other.Practicing chart with Initials and Finals. (CHART – The Chinese Phonetic Alphabet Called “Hanyu Pinyin” in Mandarin Chinese.)Practicing of Tones as it is a tonal language.Changes in 3rd tone and Neutral Tone.

Module IIGreetings Let me IntroduceThe modal particle “ne”.Use of Please ‘qing” – sit, have tea ………….. etc.A brief self introduction – Ni hao ma? Zaijian!Use of “bu” negative.

Module IIIAttributives showing possessionHow is your Health? Thank youWhere are you from?A few Professions like – Engineer, Businessman, Doctor, Teacher, Worker.Are you busy with your work?May I know your name?

Module IVUse of “How many” – People in your family?Use of “zhe” and “na”.Use of interrogative particle “shenme”, “shui”, “ma” and “nar”.How to make interrogative sentences ending with “ma”.Structural particle “de”.Use of “Nin” when and where to use and with whom. Use of guixing.Use of verb “zuo” and how to make sentences with it.

Module VFamily structure and Relations.Use of “you” – “mei you”.Measure wordsDays and Weekdays.Numbers.Maps, different languages and Countries.

Examination Scheme:



Text & References:

• “Elementary Chinese Reader Part I” Lesson 1-10

OPERATIONS AND QUALITY MANAGEMENT


Course Objective:To get acquainted with the basic aspects of Production / Operations Management. The course attempts to discuss various important concepts of Operations Management and also to study its interrelationship with other functional areas of management. The aim is also to introduce the students to the basic concepts of total quality management and to tell them how the focus of TQM has become so important for all companies in recent times.

Course Contents: Module I: IntroductionIntroduction of operations function and Operations Management; Input/output transformation; Operations as competitive

advantage; Forecasting in OM

Module II: Strategic DecisionsPlanning and Designing the products/services; Process design and planning; Designing the facility location and layout;

Selection and Management of Product Technology; Long-term and Short-term Capacity Planning, Project Management (PERT/CPM).

Module III: Operating DecisionsOperations scheduling and sequencing, Aggregate Planning and Master Production Scheduling, Inventory Control, Supply chain management and outsourcing, Waste elimination, Green operations management

Module IV: Controlling and Improvement DecisionProductivity, efficiency and effectiveness; Concept of Kaizen and Continuous Improvement. Issues on Quality by Demming, Crosby, Taguchi, Juran and Other Experts, Introduction to QC tools of improvement, Leadership Issues, Basics and Imperatives of TQM, Total Employee Involvement, 5S Concept. Quality Circles and its Relevance

Examination Scheme:


Texts & References (alhpabetical):

• Chase, Jacob, Aquilano, Agarwal (2008). Operations Management for Competitive Advantage, Tata McGraw-Hill• Evans & Collier (2007). Operations Management: An integrated goods and service approach, Cengage• Heizer, Render, Jagadeesh (2009). Operations Management, Pearson• Klassen & Manor (2007). Cases in Operations Management, Sage• Krajewski, Ritzman, Malhotra (2007). Operations Management: Processes and Value Chains, Prentice-Hall / Pearson• Mahadevan (2007). Operations Management: Theory and Practice, Pearson• Russell and Taylor (2009). Operations Management along the Supply Chain, Wiley• Shroeder (2009). Operations Management: Contemporary Concepts and Cases, Tata McGraw-Hill• Stevenson (2007). Operations Management, Tata McGraw-Hill• Young (2009). Essentials of Operations Management, Sage

PERFORMANCE MANAGEMENT SYSTEM


Course Objective:In today’s competitive world, the key to success lies in high performance. This course will help them understand the significance of appraisal for an organization and individual. It will develop an understanding of various P.A. tools and this applications further it will develop a right perspective in them towards managing and improving performance.

Course Contents:

Module I: Overview of Performance ManagementEmployee Motivation & Needs (Vrooms & Adam theory of Motivation)Performance Appraisal: The past & the futureHuman Resource Development & Performance AppraisalPlanning Performance & Role Clarity, Accountability and Effectiveness

Module II: Process of Performance AppraisalMeasuring Performance Appraisal – Objectives & IndicatorsMethods of Appraisal – Contemporary & Modern methodsCompetency mapping & potential appraisal – Case studiesPerformance feedback & counseling

Module III: 360 degree Feedback Definition, methodology, advantages/disadvantages of Feedback, RSDR Model, Criteria for success, Experiences in 360 appraisals.

Module IV: Performance Management in applicationPerformance Management and developmentPerformance Management and PayCreating High Performance organization.

Module V: Emerging Concerns & Performance ManagementPerformance Management and ESOPIndian experience in Performance ManagementAppraisal for future – going beyond tangible performance.Performance Management practices – Live Projects

Examination Scheme:


Text & References:

Text:• Baldvin Kieran: Managing Individual Performance • Armstrong Michael and Berron Angela (Jaico): Performance Management

References:• Cartin Thomas J: Principles & Practices of organization performance Excellence • Fisher M: Performance Appraisal • Newman Milkovich: Compensation • Modi B K: Performance – A Manager’s challenge • Rao T V: 360 deg Feedback • Rao Pareek: Redesigning P A System • Watling Brian: The degree Appraisal checklist

STRATEGIC MANAGEMENT


Course Objective:The objective of this course is to develop an understanding of:• The integrative role of all areas of management in business.• The prescriptive and descriptive ideas of theorist’s practitioners and researchers in the field.• The principles of management and their relevance in business.• The methods and techniques of strategic choice and strategic implementation over different industries• Measurement of performance in various business and effect of strategies• Difference between traditional and contemporary business management

Course Contents:

Module I: IntroductionConcept of Planning, Evolution of Strategic Management, Corporate Strategy, Patterns of Strategy Development, Levels of Strategy, Competitive scope and value chain

Module II: Strategic AnalysisMission, Vision and Business Definition, Environmental Threat and Opportunity Profile (ETOP), Industry

Analysis, Strategic Advantage Profile (SAP), Competitor analysis, market analysis, environmental analysis and dealing with uncertainty, scenario analysis and SWOT Analysis.

Module III: Strategic ChoiceTraditional Approach - Strategic Alternatives, Various models like BCG, GE Nine Cell Matrix, Hofer’s Model, Strickland’s Grand Strategy Selection Matrix, Basis of Choice; Michael Porter’s Approach - Generic competitive strategies, Cost advantage, differentiation, technology and competitive advantage, substitution, competitor, complementary products and competitive advantage, strategic vision vs. strategic opportunism, Coevolving and patching.

Module IV: Offensive and Defensive Competitive StrategiesIndustry scenarios, advantages and disadvantages of defensive strategies, advantages and disadvantages of offensive strategies.

Module V: Strategic ImplementationOperationalizing Strategy, Institutionalizing Strategy, Strategic Control, Balanced Scorecard – Concepts and applications in strategy implementation.

Examination Scheme:


Text & References:

Text:• Azhar Kazmi, Business Policy and Strategic Management, 2nd Edition, Tata McGraw Hill.• Kaplan Robert & Norton David P., 2001, Strategic Focused Organization, 1st Ed., Harvard Business School

Press.

References:

• Pearce John A & Robinson R B, 1977, Strategic Management: Strategy Formulation and Implementation, 3rd Ed., A.I.T.B.S. Publishers & Distributors.

• Aaker David, Strategic Market Management, 8th Ed., John Wiley and Sons• Regular reading of all latest Business Journals: HBR, Strategist, Business World, Business India, Business

Today.• Porter Michael, Competitive Advantage: Creating and sustaining superior performance, Free press.

• Thomson & Strickland, Business Policy and Strategic Management, 14th Ed., Tata Mc Graw Hill

HUMAN RESOURCE MANAGEMENT


Course Objective:The objective of this course is to help the students develop an understanding of the dimensions of the management of human resources, with particular reference to HRM policies and practices in India. Attention will also be paid to help them develop their communication and decision making skills through case discussions, role plays etc.

Course Contents:

Module 1: Introduction to Human Resource Management Nature and scope of HRM, HRM functions, Role and Responsibilities of the Human Resource Manager , HRM models, understanding concepts of personnel management, Human Resource Development and Strategic Human Resource Management, HR Environment , changing Role of HR

Module II: Meeting and Acquiring Human Resource RequirementsJob Analysis, Job Description, Job specification, Strategic Human Resource Planning, Recruitment, Selection Process, Methods – Interview, Tests, Induction and Placement, Promotion and Transfer

Module III: Development of Human ResourcesTraining and Development, Managing Careers, Understanding Performance Appraisal

Module IV: Managing Compensation Compensation, Components of compensation, Job evaluation, methods of job evaluation, Designing and administration of wage and salary structure

Module V: Separation ProcessesTurnover, Retirement, Layoff, Retrenchment and Discharge, VRS

Module VI: Emerging Trends and Challenges in HRMOverview of Human Resource Information System (HRIS), Introduction to HR Audit, IHRM Practices, Cross- Cultural and Diversity Management, Work-life integration, Human Resource Outsourcing

Examination Scheme:

Components P1 C1 CT1 EE1Weightage (%) 10 10 10 70

Text & References:

TextGary Dessler, Human Resource Management, Pearson Education, New Delhi

References: • William B. Werther Jr. and Keith Davis, 1993, 4th Ed., Human Resources and Personnel Management,

McGraw Hill, Singapore.• Arun Monappa and Mirza S. Saiyadain, 1995, Personnel Management, Tata Mc-Graw Hill, New Delhi

MARKET RESEARCH


Course Objective:This course in marketing research aims at familiarizing the participants of the MBA program with scientific research and its various methods in the field of management. The focus of the course is applied and decisional. It aims at providing the relevant inputs to the participants so that they could study systematically various complex management problems and provide information and solutions for the same. Besides the course work, the participants shall be required to undertake a market research project incorporating the research techniques studied during the semester

Course Contents:

Module I: Nature and scope of marketing researchMarketing research as input in decision making process, Marketing research and marketing information system. Applications of marketing research, Planning a research project: Problem identification and formulation. Research Design: Exploratory, Descriptive and Experimental research designs, Market research on the Internet

Module II: Data collection methodsObservation Methods and Questionnaire Method, Questionnaire Design: Steps in constructing a questionnaire, types of questions, Attitude measurement and Scaling techniques: Ratio, interval, ordinal and nominal scales. Likert’s scale, Thurstone scale, Semantic differentiation method etc. Projective techniques. Multidimensional scaling and perceptual mapping, Sampling decisions: Sampling frame, sample selection methods- Probability and non- probability, sample size, Application of sampling methods to marketing problems.

Module III: Data collection and field forceField work procedure. Common sources of error in the field work. Minimizing fieldwork errors, Tabulation of the collected data

Module IV: Data analysis - ITests of significance Z, t, F and chi-square, Data analysis-II: Correlation and Regression techniques, Data analysis-III: Over-view of Multivariate Techniques-Factor analysis, conjoint analysis, Cluster analysis

Module V Pre-Writing Considerations, Format of the Marketing research report, Common Problems Encountered when preparing the marketing research report. Presenting the Research Report

Module VI: Selected applications of marketing researchIdentifying market segments, Product research, Sales research and Advertising research

Examination Scheme:


Text & References:

Text:• Malhotra, Naresh; Market Research- 6th Edition-PHI• Churchill, Gilbert A, Lacobucci, Dawn; Marketing Research: Methodological Foundations, 8th Edition,

South Western

References:• Luck, David J And Rubin, Ronald S, Marketing Research, Seventh Edition, Prentice Hall Of India• Beri, Gc., Marketing Research, Second Edition, Tata McGraw Hill• Thomas H. Wancott and R. Wancott, Introductory Statistics for Business and Economics, John Wiley and

Sons, New York.• Burns, Alvin C and Bush, Ronald F: Marketing Research, 5th Edition, Pearson Education

Software: • Students can use SPSS 15.0 for analyzing the data for marketing research.The software is available in the computer lab.

ECONOMIC AND BUSINESS LEGISLATION


Course Objective:The objective of this course is to develop in students the understanding of the role of business environment in general and the legal environment in particular in management decision making. It aims at giving insight into various Business and Economic Laws so that the students are able to interpret the provisions of some of the important laws and apply the same in commercial and industrial organizations.

Course Contents:

Module I: Legal Environment of Business Environment of Business, Its importance, Change in business environment consequent to economic reform, industrial policy, trade policy, macro reform, MNC’s role, financial services, private sector, Legal environment of business.

Module II: Indian Contract Act, 1872Nature and kinds of Contracts, Concepts related to offer, Acceptance and Consideration, Principles Governing Capacity of Parties and Free Consent, Legality of Objects, Performance and Discharge of Contract, Breach of Contract and its Remedies, Basic Elements of Law Relating to Agency, Guarantee and Pledge.

Module III: Law of TortsMeaning of tort – Contractual and Tortious Liability, Application of Tortious Liability in Business Situations.

Module IV: Indian Sale of Goods Act, 1930Sale and Agreement to Sell, Hire Purchase – Pledge – Mortgage – Hypothecation Lease, Goods – Different types of Goods, Passing of Property in Goods, Conditions and Warranties, Doctrine of Caveat emptor, Rights of an unpaid Seller.

Module V: Negotiable Instruments Act, 1881Meaning of Negotiability and Negotiable Instruments – Cheques Bill of Exchange and Promissory Note – Crossing of Cheques – Endorsement – Dishonour of Cheques.

Module VI: Elements of Company Law Meaning and types of companies, Formation of a company, Memorandum and Articles of Association, Prospectus and Issue of Shares, Share Capital and Shareholders, Company Meetings and Proceedings, Powers and Liabilities of Directors and Winding up of Company.

Module VII: Miscellaneous ActsConsumer Protection Act, 1986 – Need for Consumer Protection, Intellectual Property Laws (IPR) – Overview of Law & Procedure relating to Patents , Trade marks & Copyrights, Infringement, Provisions of Central Sales Tax Act and Central Excise Act & Customs Act 1962, Provisions of Income Tax Act relating to individuals, Calculation of Tax Liability under the head Salary Income.

Examination Scheme:


Text & References:

• Gulshan S. S, Elements of Mercantile Law, Excel Books, N. Delhi• Suresh Bedi, Business Environment, Excel Books, N. Delhi

FINANCIAL MANAGEMENT


Course Objective:The objective of this course is to develop an understanding of short-term and long-term financial decisions of a firm and various financial tools used in taking these decisions. It is also aimed to develop the understanding of the financial environment in which a company operates and how it copes with it.

Course Contents:

Module I: IntroductionA Framework for Financial Decision-Making- Financial Environment, Changing Role of Finance Managers, Objectives of the firm

Module II: Valuation ConceptsTime Value of Money, Risk and Return, Financial and Operating Leverage

Module III: Financing DecisionsCapital Structure and Cost of Capital, Marginal Cost of Capital

Module IV: Capital BudgetingEstimation of Cash Flows, Criteria for Capital Budgeting Decisions, Issues Involved in Capital Budgeting, Risk analysis in Capital Budgeting – An Introduction

Module V: Working Capital Management Factors Influencing Working Capital Policy, Operating Cycle Analysis, Management of Inventory, Management of Receivables, Management of Cash and Marketable Securities, Financing of Working Capital.

Module VI: Dividend Policy DecisionsAn introduction: Different Schools of Thought on Dividend Policy

Examination Scheme:


Text & References:

Text:

• Chandra, P. 2006, Financial Management: Theory and Practice, 6th Ed., Tata McGraw Hill.

References:• Damodaran, A. 2004, Corporate Finance: Theory and Practice, 2nd Ed., Wiley & Sons.• Van Horne, J.C. 2006, Financial Management and Policy, 12th Ed., Prentice Hall of India.• Brearly, R. A. and Myers, S. C. 2006, Principles of Corporate Finance, 8th Ed., Tata McGraw Hill• Pike, R and Neale, B. 1998, Corporate Finance and Investment: Decisions and Strategies, Prentice Hall of

India• Rustagi, R.P. 1999, Financial Management: Theory, Concepts and Problems, Galgotia Publishing

Company.Pandey, I.M. 1999, Financial Management, 9th Ed., Vikas Publishing House

BUSINESS COMMUNICATION - II


Course Objective: This course is designed to hone the PR skills of the budding managers and enable them to be an integral part of the corporate communication network. The Verbal Communication (oral and written) will be the lingua franca of this endeavour.

Course Contents:

Module I: Communication in PracticeVerbal Communication

1. Communication Networks2. Developing writing skills

Inter- office communicationThe business lettersE mail – Netiquette (etiquette on the mail)Intra- office communicationMemosNoticesCircularsAgenda and MinutesBusiness Report writingResume writing

Module II: Cross Functional Communication Marketing/ Integrated marketing communicationProject management communicationHuman Resource communicationFinancial Communication

Module III: Communication for Public RelationsFunctions and activities of PRReputation ManagementBuilding Corporate Image and IdentityNegotiation Techniques

Examination Scheme:



Text & References: • Business Communication, Raman – Prakash, Oxford • The Oxford Handbook of Commercial Correspondence, Ashley A, Oxford Business Communication for

Managers: An Advanced Approach, Penrose, Thomson• Business Communication, Krizan, Thomson• Understanding Human Communication,9/e, Adler R Oxford

BEHAVIOURAL SCIENCE - II

(BEHAVIOURAL COMMUNICATION AND RELATIONSHIP MANAGEMENT)


Course Objective:This course aims at imparting an understanding of:Process of Behavioural communicationAspects of interpersonal communication and relationshipManagement of individual differences as important dimension of IPR

Course Contents:

Module I: Behavioural Communication Scope of Behavioural CommunicationProcess – Personal, Impersonal and Interpersonal CommunicationGuidelines for developing Human Communication skillsRelevance of Behavioural Communication in relationship management

Module II: Managing Individual Differences in Relationships PrinciplesTypes of issuesApproachesUnderstanding and importance of self disclosureGuidelines for effective communication during conflicts

Module III: Communication Climate: Foundation of Interpersonal Relationships Elements of satisfying relationshipsConforming and Disconfirming CommunicationCulturally Relevant CommunicationGuideline for Creating and Sustaining Healthy Climate

Module IV: Interpersonal Communication Imperatives for Interpersonal CommunicationModels – Linear, Interaction and TransactionPatterns – Complementary, Symmetrical and ParallelTypes – Self and Other OrientedSteps to improve Interpersonal Communication

Module V: Interpersonal Relationship Development Relationship circle – Peer/ Colleague, Superior and SubordinateInitiating and establishing IPREscalating, maintaining and terminating IPRDirect and indirect strategies of terminating relationshipModel of ending relationship


Text & References:

• Vangelist L. Anita, Mark N. Knapp, Inter Personal Communication and Human Relationships: Third Edition, Allyn and Bacon• Julia T. Wood. Interpersonal Communication everyday encounter• Simons, Christine, Naylor, Belinda: Effective Communication for Managers, 1997 1st Edition Cassell• Harvard Business School, Effective Communication: United States of America• Beebe, Beebe and Redmond; Interpersonal Communication, 1996; Allyn and Bacon Publishers.

FRENCH - II


Course Objective: To enable the student• to talk about his time schedule• to talk about travel

Course Contents:

Unité 3, 4: pp. 42 to 72:

Contenu lexical: Unité 3: Emploi du temps1. demander et donner l’heure, des horaires2. raconter sa journée3. parler de ses habitudes au travail, de ses loisirs4. dire la date, parler du temps qu’il fait5. fixer rendez-vous (au téléphone par e-mail), réserver une table au restaurant

Unité 4: Voyage1. réserver une chambre d’hôtel, demander la note2. expliquer un itinéraire3. parler de ses déplacements, situer sur une carte4. exprimer un conseil, une interdiction, une obligation5. acheter un billet de train, consulter un tableau d’horaires

Contenu grammatical: 1. question avec à quelle heure ? adjectifs démonstratifs 2. verbes pronominaux au présent, les prépositions à et de : aller à venir de

3. adverbes de fréquence, pourquoi... ? Parce que ... ?4. expression indiquant la date, verbes impersonnels5. verbe pouvoir + infinitif, le lundi, lundi prochain6. adjectifs possessifs (2), adjectif tout7. impératif présent (1), nombres ordinaux8. questions avec est-ce que ? à et en + moyen de transport, en/au+pays9. verbes devoir+infinitif, il faut+ infinitif, il est interdit de

10. verbes : aller, venir, partir , questions avec d’où, où,par où, à quel, de quel

Examination Scheme:



Text & References:


GERMAN – II


Course Objective: To enable the students to converse, read and write in the language with the help of the basic rules of grammar, which will later help them to strengthen their language. To give the students an insight into the culture, geography, political situation and economic opportunities available in GermanyIntroduction to Grammar to consolidate the language base learnt in Semester - I

Course Contents:

Module I: Everything about Time and Time periodsTime and times of the day.Weekdays, months, seasons. Adverbs of time and time related prepositions

Module II: Irregular verbsIntroduction to irregular verbs like to be, and others, to learn the conjugations of the same, (fahren, essen, lessen, schlafen, sprechen und ähnliche).

Module III: Separable verbsTo comprehend the change in meaning that the verbs undergo when used as suchTreatment of such verbs with separable prefixes

Module IV: Reading and comprehensionReading and deciphering railway schedules/school time table Usage of separable verbs in the above context

Module V: Accusative caseAccusative case with the relevant articlesIntroduction to 2 different kinds of sentences – Nominative and Accusative

Module VI: Accusative personal pronounsNominative and accusative in comparisonEmphasizing on the universal applicability of the pronouns to both persons and objects

Module VII: Accusative prepositions Accusative propositions with their useBoth theoretical and figurative use

Module VIII: DialoguesDialogue reading: ‘In the market place’

‘At the Hotel’

Examination Scheme:



Text & References:



• Schulz Griesbach, Deutsche Sprachlehre für Ausländer

• P.L Aneja, Deutsch Interessant- 1, 2 & 3• Rosa-Maria Dallapiazza et al, Tangram Aktuell A1/1,2• Braun, Nieder, Schmöe, Deutsch als Fremdsprache 1A, Grundkurs

SPANISH – II


Course Objective:To enable students acquire more vocabulary, grammar, Verbal Phrases to understand simple texts and start describing any person or object in Simple Present Tense.

Course Contents:

Module IRevision of earlier modules.

Module IISome more AR/ER/IR verbs. Introduction to root changing and irregular AR/ER/IR ending verbs

Module IIIMore verbal phrases (eg, Dios Mio, Que lastima etc), adverbs (bueno/malo, muy, mucho, bastante, poco).Simple texts based on grammar and vocabulary done in earlier modules.

Module IVPossessive pronouns

Module VWriting/speaking essays like my friend, my house, my school/institution, myself….descriptions of people, objects etc, computer/internet related vocabulary

Examination Scheme:



Text & References:

• Español, En Directo I A• Español Sin Fronteras

JAPANESE - II Course Code: MHR 247 Credit Units: 02

Course Objective: To enable the students to converse in the language with the help of basic particles and be able to define the situations and people using different adjectives.

Course Contents:

Module I: Verbs Transitive verbs, intransitive verbs

Module II: More prepositions More particles, articles and likes and dislikes.

Module III: Terms used for instructionsNo parking, no smoking etc.

Module IV: AdverbsDifferent adverbial expression.

Module V: Invitations and celebrationsGiving and receiving presents, Inviting somebody for lunch, dinner, movie and how to accept and refuse in different ways

Module VI: Comprehension’sShort essay on Family, Friend etc.

Module VII: ConversationsSituational conversations like asking the way, At a post office, family

Module VIII: Illness Going to the doctor, hospital etc.

Learning Outcome Students can speak the language describing above-mentioned topics.

Methods of Private study/ Self help Handouts, audio-aids, and self-do assignments. Use of library, visiting and watching movies in Japan and culture center every Friday at 6pm.

Examination Scheme:



Text & References:



CHINESE – II


Course Objective:Chinese is a tonal language where each syllable in isolation has its definite tone (flat, falling, rising and rising/falling), and same syllables with different tones mean different things. When you say, “ma” with a third tone, it mean horse and “ma” with the first tone is Mother. The course aims at familiarizing the student with the basic aspects of speaking ability of Mandarin, the language of Mainland China. The course aims at training students in practical skills and nurturing them to interact with a Chinese person.

Course Contents:

Module IDrillsPractice reading aloudObserve Picture and answer the question.Tone practice.Practice using the language both by speaking and by taking notes.Introduction of basic sentence patterns.Measure words.Glad to meet you.

Module IIWhere do you live? Learning different colors.Tones of “bu”Buying things and how muchit costs?Dialogue on change of Money.More sentence patterns on Days and Weekdays.How to tell time. Saying the units of time in Chinese. Learning to say useful phrases like – 8:00, 11:25, 10:30 P.M. everyday, afternoon, evening, night, morning 3:58, one hour, to begin, to end ….. etc.Morning, Afternoon, Evening, Night.

Module IIIUse of words of location like-li, wais hang, xiaFurniture – table, chair, bed, bookshelf,.. etc.Description of room, house or hostel room.. eg what is placed where and how many things are there in it?Review Lessons – Preview Lessons.Expression ‘yao”, “xiang” and “yaoshi” (if).Days of week, months in a year etc.I am learning Chinese. Is Chinese difficult?

Module IVCounting from 1-1000Use of “chang-chang”.Making an Inquiry – What time is it now? Where is the Post Office?Days of the week. Months in a year.Use of Preposition – “zai”, “gen”.Use of interrogative pronoun – “duoshao” and “ji”.“Whose”??? Sweater etc is it?Different Games and going out for exercise in the morning.

Module VThe verb “qu”Going to the library issuing a book from the libraryGoing to the cinema hall, buying ticketsGoing to the post office, buying stampsGoing to the market to buy things.. etcGoing to the buy clothes …. Etc.Hobby. I also like swimming.Comprehension and answer questions based on it.

Examination Scheme:



Text & References:

• “Elementary Chinese Reader Part I” Lesson 11-20

SOCIAL & INDUSTRIAL PSYCHOLOGY


Course Objective:The Objectives of this course are to understand human behaviour in social and industrial settings. A student will be able to comprehend the causes of behaviour as well as the methods of improvement by going through this course.

Course Contents:

Module I: Social and Industrial PsychologyDefinition, Nature and Background.

Module II: Social PerceptionNon-Verbal Communication, theories of Attribution, Impression formation and impression management.

Module III: Social IdentitySelf Concept, Self-esteem, Self-efficacy, Self-monitoring and self-focusing.

Module IV: Social InfluenceConformity, Compliance and Obedience.

Module V: Interviews, Application Blanks and ReferencesThe interview, Application blanks and biographical inventories, References and background investigations.

Module VI: Employment TestingTesting abilities, Testing personality, Testing skills and achievements, Using and not using tests.

Module VII: Safety PsychologySafety management and safety psychology, Differential accident liability.

Examination Scheme:


Text & References:

Text:• Robert A. Baron and Donn Byrne, 1995, 7th Ed “Social Psychology: Understanding Human Interactions”,

New Delhi, Prentice Hall of India• John B. Miner, 1992, “Industrial - Organizational Psychology”, Singapore, McGraw-Hill

References:• S.C. Tailor, L.A. Peplau and D.O. Sears, 1995, 7th Ed., “Social Psychology”, New Jersey, Prentice Hall Inc.

MANAGERIAL COMPETENCIES AND CAREER DEVELOPMENT

Course Code: MHR 302 Non Credit Course

Course Objective:In this course, students will actively learn and practice job-related skills vital to becoming a successful manager in contemporary organizations. Class sessions will consist of diverse exercises, self-assessments, role plays, etc., which help students’ evaluate and develop their skills. It will help the students to perform well at an acceptable entry level in each skill area; and better interact with other students, faculty, alumni and industry professionals.

Course Contents:

Module I: Introduction to Managerial CompetenciesBusiness Service Performance Management and Future Managers, managerial Competencies. Values for managerial effectiveness and competencies in career development. Individual career goals and action plan.

Module II: Identification of Career Opportunities in Various IndustriesIndustry scenario and identifying career opportunities. Key position competencies at entry level in different industries and growth prospects. Career Recruitment / selection processes in various industries and companies.

Module III: Career Development ProcessDiagnostic instruments. Steps in career Development, Career Counseling. Seeking, giving and receiving face-to-face feedback. Strategies for improving managerial competencies. Opportunities and tactics for developing managerial competencies.

Module IV: Developing Skills for Career ProspectsHow to succeed in interviews, Mock interviews and GDs. Special focus areas. Career Clusters, Role of Mentor in career development. Importance of Entrepreneurial and leaderrship skills in career development.

Module V: Enhancing Learning through Experience SharingExperience sharing of successful industry professionals, entrepreneurs, alumni and career specialists.

Examination Scheme:


Text & References:

• Kolb, Osland, & Rubin, 1995, Organizational Behaviour, Prentice Hall

• Greenhaus, 2004, Career Management , Thompson Learning, New Delhi

SUMMER INTERNSHIP


There are certain phases of every Intern’s professional development that cannot be effectively taught in the academic environment. These facets can only be learned through direct, on-the-job experience working with successful professionals and experts in the field. The internship programme can best be described as an attempt to institutionalize efforts to bridge the gap between the professional world and the academic institutions. Entire effort in internship is in terms of extending the program of education and evaluation beyond the classroom of a university or institution. The educational process in the internship course seeks out and focuses attention on many latent attributes, which do not surface in the normal class room situations. These attributes are intellectual ability, professional judgment and decision making ability, inter-disciplinary approach, skills for data handling, ability in written and oral presentation, sense of responsibility etc.

In order to achieve these objectives, each student will maintain and submit a file (Internship File) and a report (Internship Report)

INTERNSHIP FILEThe Internship File aims to encourage students to keep a personal record of their learning and achievements throughout the Programme. It can be used as the basis for lifelong learning and for job applications. Items can be drawn from activities completed in the course modules and from the workplace to demonstrate learning and personal development.

The File will assess the student’s analytical skills and ability to present supportive evidence, whilst demonstrating understanding of their organization, its needs and his/her own personal contribution to the organization.

The File is essentially a comprehensive documentation of how one proceeds while working on the assignment and should be regularly checked by the faculty guide/ supervisor, issues discussed with the students, doubts if any clarified and signed as having done so. This will form the basis of continuous evaluation of the project.

The File will include five sections in the order described below.

1. The Title Page – An Internship Experience Report For (Your Name), name of internship organization, name of the Supervisor/Guide and his/her designation, date started and completed, and number of credits for which the report is submitted.

2. Table of Content – An outline of the contents of the file by topics and subtopics with the page number and location of each section.

3. Introduction – Short, but should include how and why you obtained the internship experience position and the relationship it has to your academic/professional and career goals.

4. Main Body – Should include a brief summary/ executive summary of the Internship Project Report that the student has worked on, an analysis of the company/organization in which the student is working, a personal review of the student’s management skills and how they have been developed through the programme, the daily tasks performed, major projects contributed to, dates and hours spent on a task, observations and feelings, meetings attended and their purposes, listing of tools and materials and their suppliers, and photographs if possible of projects, buildings and co-workers.

5. Appendices – Include pamphlets, forms, charts, brochures, technical and descriptive literature, graphs and other information related to your Internship experience.

INTERNSHIP REPORT The Internship Report is the research report that the student has to prepare on the project assigned by the organization. (Incase a student is not assigned a specific research project in the organization, he has to select any one aspect of the organization and prepare a research report on it). The lay out of the report should be as per the standard layout prescribed by the organization wherein the student undertakes the Internship. In case, there is no layout prescribed by the organization the following components should be included in the report:

Title or Cover Page The title page should contain Project Title; Student’s Name; Programme; Year and Semester and Name of the Faculty Guide.

Acknowledgements Acknowledgment to any advisory or financial assistance received in the course of work may be given. It is incomplete without student’s signature.

Abstract

A good "Abstract" should be straight to the point; not too descriptive but fully informative. First paragraph should state what was accomplished with regard to the objectives. The abstract does not have to be an entire summary of the project, but rather a concise summary of the scope and results of the project. It should not exceed more than 1000 words.

Table of ContentsTitles and subtitles are to correspond exactly with those in the text.

IntroductionHere a brief introduction to the problem that is central to the project and an outline of the structure of the rest of the report should be provided. The introduction should aim to catch the imagination of the reader, so excessive details should be avoided.

Materials and MethodsThis section should aim at experimental designs, materials used (wherever applicable). Methodology should be mentioned in details including modifications undertaken, if any. It includes organization site(s), sample, instruments used with its validation, procedures followed and precautions.

Results and DiscussionPresent results, discuss and compare these with those from other workers, etc. In writing this section, emphasis should be laid on what has been performed and achieved in the course of the work, rather than discuss in detail what is readily available in text books. Avoid abrupt changes in contents from section to section and maintain a lucid flow throughout the thesis. An opening and closing paragraph in every chapter could be included to aid in smooth flow.

Note that in writing the various secions, all figures and tables should as far as possible be next to the associated text, in the same orientation as the main text, numbered, and given appropriate titles or captions. All major equations should also be numbered and unless it is really necessary, do not write in “point” form.

While presenting the results, write at length about the the various statistical tools used in the data interpretation. The result interpretation should be simple but full of data and statistical analysis. This data interpretation should be in congruence with the written objectives and the inferences should be drawn on data and not on impression. Avoid writing straight forward conclusion rather, it should lead to generalization of data on the chosen sample.

Results and its discussion should be supporting/contradicting with the previous research work in the given area. Usually one should not use more than two researches in either case of supporing or contradicting the present case of research.

Conclusion(s) & RecommendationsA conclusion should be the final section in which the outcome of the work is mentioned briefly.Check that your work answers the following questions:• Did the research project meet its aims (check back to introduction for stated aims)?• What are the main findings of the research?• Are there any recommendations?• Do you have any conclusion on the research process itself?

Implications for Future ResearchThis should bring out further prospects for the study either thrown open by the present work or with the purpose of making it more comprehensive.

AppendicesThe Appendices contain material which is of interest to the reader but not an integral part of the thesis and any problem that have arisen that may be useful to document for future reference.

ReferencesReferences should include papers, books etc. referred to in the body of the report. These should be written in the alphabetical order of the author's surname. The titles of journals preferably should not be abbreviated; if they are, abbreviations must comply with an internationally recognised system.

ExamplesFor research articleVoravuthikunchai SP, Lortheeranuwat A, Ninrprom T, Popaya W, Pongpaichit S, Supawita T. (2002) Antibacterial activity of Thai medicinal plants against enterohaemorrhagic Escherichia coli O157: H7. Clin Microbiol Infect, 8 (suppl 1): 116–117.

For bookKowalski,M.(1976) Transduction of effectiveness in Rhizobium meliloti. SYMBIOTIC NITROGEN FIXATION PLANTS (editor P.S. Nutman IBP), 7: 63-67

The Layout Guidelines for the Internship File & Internship Report

• A4 size Paper• Font: Arial (10 points) or Times New Roman (12 points) • Line spacing: 1.5 • Top and bottom margins: 1 inch/ 2.5 cm; left and right margins: 1.25 inches/ 3 cm

Examination Scheme:

Continuous Evaluation by faculty guide 15%Continuous evaluation by CRC 15%Feedback from industry guide 35%Report, Presentation & Viva Voce 35%

TOTAL 100%

BUSINESS COMMUNICATION - III


Course Objective: ‘Actions speak louder than words.’ Every business communicator needs to understand the nuances of ‘body language and voice.’ This course is designed to enable the young Amitian to decipher the relevance of Kinesics, Proxemics and Para Language that cater to the fundamental requirements of effective business presentations and speeches.

Course Contents:

Module I: Non- Verbal Communication Principles of nonverbal communicationKinesicsProxemicsParalanguage and visible code

Module II: Speaking SkillsPronunciation drills (Neutralizing regional pulls)Conversational EnglishGuidelines to an effective presentation

Module III: Interviews and GDs

Examination Scheme:



Text & References: • Business Communication, Raman – Prakash, Oxford• Business Communication for Managers: An Advanced Approach, Penrose, Thomson• Business Communication, Krizan, Thomson• Understanding Human Communication, 9/e, Adler R Oxford

BEHAVIOURAL SCIENCE - III(LEADING THROUGH TEAMS)


Course Objective:This course aims to enable students to:Understand the concept and building of teamsManage conflict and stress within teamFacilitate better team management and organizational effectiveness through universal human values.

Course Contents:

Module I: Teams: An Overview Team Design Features: team vs. groupEffective Team Mission and VisionLife Cycle of a Project TeamRationale of a Team, Goal Analysis and Team Roles

Module II: Team & Sociometry Patterns of Interaction in a TeamSociometry: Method of studying attractions and repulsions in groupsConstruction of sociogram for studying interpersonal relations in a Team

Module III: Team Building Types and Development of Team Building Stages of team growthTeam performance curveProfiling your Team: Internal & External DynamicsTeam Strategies for organizational visionTeam communication

Module IV: Team Leadership & Conflict ManagementLeadership styles in organizationsSelf Authorized team leadershipCauses of team conflictConflict management strategiesStress and Coping in teams

Module V: Global Teams and Universal Values Management by values Pragmatic spirituality in life and organizationBuilding global teams through universal human values Learning based on project work on Scriptures like Ramayana, Mahabharata, Gita etc.


Text & References:

• Organizational Behaviour, Davis, K.• Hoover, Judhith D. Effective Small Group and Team Communication, 2002,Harcourt College Publishers• LaFasto and Larson: When Teams Work Best, 2001, Response Books (Sage), New Delhi

• Dick, Mc Cann & Margerison, Charles: Team Management, 1992 Edition, Viva books • J William Pfeiffer (ed.) Theories and Models in Applied Behavioural Science, Vol 2, Group (1996);

Pfeiffer & Company• Smither Robert D.; The Psychology of Work and Human Performance, 1994, Harper Collins College

Publishers

FRENCH - III


Course Objective: To furnish linguistic tools• to talk about work and problems related to work• to perform simple communicative tasks (explaining a set back, asking for a postponement of appointment,

give instructions, place orders, reserve)• to master the current social communication skills• oral (dialogue, telephone conversation)• Written (e-mails, reply to messages)

Course Contents:

Unité 5, 6: pp. 74 to 104

Contenu lexical: Unité 5: Travail1. manger au restaurant, comprendre un menu, commander 2. engager une conversation téléphonique3. parler de sa formation, de son expérience, de ses compétences4. Raconter des événements passes5. consulter sa boite e-mails, répondre aux messages

Unité 6: Problèmes1. identifier un problème, demander des précisions2. expliquer un contretemps, déplacer un rendez-vous3. demander de l’aide (par téléphone, par e-mail)4. donner des instructions5. expliquer un problème, suggérer une solution

Contenu grammatical: 1. futur proche, articles partitifs, un peu de, beaucoup de, une bouteille de, un morceau de…2. pronoms COD, venir de + infinitif, verbes appeler (au présent)3. passé composé avec avoir, affirmatif et interrogatif, savoir et connaître4. passé composé avec être, accord du participe passé, négation5. pronoms COI, être en train de6. ne…rien, ne…personne, ne…plus, ne…pas encore, qu’est-ce que/ qu’est-ce

qui/qui est-ce que/qui est-ce qui7. passé composé des verbes pronominaux8. si/quand+présent, ne…plus, ne …pas encore9. impératif présent (2) place du pronom et verbes pronominaux10. trop/pas assez, verbe devoir au conditionnel présent

Examination Scheme:



Text & References:


GERMAN - III


Course Objective: To enable the students to converse, read and write in the language with the help of the basic rules of grammar, which will later help them to strengthen their language. To give the students an insight into the culture, geography, political situation and economic opportunities available in Germany

Course Contents:

Module I: Modal verbsModal verbs with conjugations and usageImparting the finer nuances of the language

Module II: Information about Germany (ongoing)Information about Germany in the form of presentations or “Referat”– neighbors, states and capitals, important cities and towns and characteristic features of the same, and also a few other topics related to Germany.

Module III: Dative caseDative case, comparison with accusative caseDative case with the relevant articlesIntroduction to 3 different kinds of sentences – nominative, accusative and dative

Module IV: Dative personal pronouns Nominative, accusative and dative pronouns in comparison

Module V: Dative prepositions Dative preposition with their usage both theoretical and figurative use

Module VI: DialoguesIn the RestaurantAt the Tourist Information OfficeA telephone conversation

Module VII: Directions Names of the directions Asking and telling the directions with the help of a roadmap

Module VIII: ConjunctionsTo assimilate the knowledge of the conjunctions learnt indirectly so far

Examination Scheme:



Text & References:



• Schulz Griesbach, Deutsche Sprachlehre für Ausländer• P.L Aneja, Deutsch Interessant- 1, 2 & 3

• Rosa-Maria Dallapiazza et al, Tangram Aktuell A1/1, 2• Braun, Nieder, Schmöe, Deutsch als Fremdsprache 1A, Grundkurs

SPANISH – III


Course Objective:To enable students acquire knowledge of the Set/definite expressions (idiomatic expressions) in Spanish language and to handle some Spanish situations with ease.

Course Contents:

Module I Revision of earlier semester modulesSet expressions (idiomatic expressions) with the verb Tener, Poner, Ir….Weather

Module IIIntroduction to Gustar…and all its forms. Revision of Gustar and usage of it

Module IIITranslation of Spanish-English; English-Spanish. Practice sentences.How to ask for directions (using estar)Introduction to IR + A + INFINITIVE FORM OF A VERB

Module IVSimple conversation with help of texts and vocabularyEn el restauranteEn el institutoEn el aeropuerto

Module VReflexives

Examination Scheme:



Text & References:

• Español, En Directo I A

• Español Sin Fronteras - Nivel Elemental

JAPANESE - III


Course Objective: To enable the students to converse in the language with the help of basic verbs and to express themselves effectively and narrate their everyday short encounters. Students are also given projects on Japan and Japanese culture to widen their horizon further.Note: The Japanese script is introduced in this semester.

Course Contents:

Module I: VerbsDifferent forms of verbs: present continuos verbs etc

Module II More Adverbs and adverbial expressions

Module III: CountersLearning to count different shaped objects,

Module IV: TensesPast tense, Past continuous tense.

Module V: Comparison Comparative and Superlative degree

Module VI: Wishes and desiresExpressing desire to buy, hold, possess. Usage in negative sentences as well. Comparative degree, Superlative degree.

Module VII: AppointmentOver phone, formal and informal etc.

Learning Outcome Students can speak the language and can describe themselves and situations effectively They also gain great knowledge in terms of Japanese lifestyle and culture, which help them at the time of

placements.

Methods of Private study /Self help Handouts, audio-aids, and self-do assignments. Use of library, visiting and watching movies in Japan and culture center every Friday at 6pm.

Examination Scheme:



Text & References:



CHINESE – III


Course Objective:Foreign words are usually imported by translating the concept into Chinese, the emphasis is on the meaning rather than the sound. But the system runs into a problem because the underlying name of personal name is often obscure so they are almost always transcribed according to their pronciation alone. The course aims at familiarizing the student with the basic aspects of speaking ability of Mandarin, the language of Mainland China. The course aims at training students in practical skills and nurturing them to interact with a Chinese person.

Course Contents:

Module IDrillsDialogue practiceObserve picture and answer the question.Introduction of written characters.Practice reading aloudPractice using the language both by speaking and by taking notes.Character writing and stroke order

Module IIMeasure wordsPosition words e.g. inside, outside, middle, in front, behind, top, bottom, side, left, right, straight.Directional words – beibian, xibian, nanbian, dongbian, zhongjian.Our school and its different building locations.What game do you like?Difference between “hii” and “neng”, “keyi”.

Module IIIChanging affirmative sentences to negative ones and vice versaHuman body parts.Not feeling well words e.g. ; fever, cold, stomach ache, head ache.Use of the modal particle “le”Making a telephone callUse of “jiu” and “cal” (Grammar portion)Automobiles e.g. Bus, train, boat, car, bike etc.Traveling, by train, by airplane, by bus, on the bike, by boat.. etc.

Module IVThe ordinal number “di”“Mei” the demonstrative pronoun e.g. mei tian, mei nian etc.use of to enter to exitStructural particle “de” (Compliment of degree).Going to the Park.Description about class schedule during a week in school.Grammar use of “li” and “cong”.Comprehension reading followed by questions.

Module VPersuasion-Please don’t smoke.Please speak slowlyPraise – This pictorial is very beautifulOpposites e.g. Clean-Dirty, Little-More, Old-New, Young-Old, Easy-Difficult, Boy-Girl, Black-White, Big-Small, Slow-Fast … etc.Talking about studies and classmatesUse of “it doesn’t matter”Enquiring about a student, description about study method.Grammar: Negation of a sentence with a verbal predicate.

Examination Scheme:



Text & References:

• “Elementary Chinese Reader Part I, Part-2” Lesson 21-30

INDUSTRIAL RELATIONS AND LABOUR LAWS


Course Objective:To become familiar with the concept, institutions and approaches to Industrial relations and collective bargaining. Moreover to develop skills on dealing with unions and negotiating collective agreements and to identify approaches to promotion of second labour management relations.

Course Contents:

PART - I

Module I: Industrial Relation – Conceptual frameworkIndustrial Relations in India, Diversity in labour/market, state and sectoral.Industrial Relations – Legal and changing scenario.

Module II: Trade Unions and Institutional frameworkTrade unions during post liberalization, Trade Union Act, 1926. Industrial disputes-Machinery for the settlement of Industrial Disputes, Industrial employment disputes (Standing order), Industrial Disputes Act 1947, Apprentices Act, 1961, Contract Labour (Regulation & Abolition) Act, 1970

Module III: Collective Bargaining: An overview Workers participation in Management, concept, objectives, importance, forms of workers participation in Management.

PART - II

Module I: Introduction to Labour LawsLabour Law origin - purpose - role of the State - Constitutional provisions – fundamental rights and directive principles of state policy - classification - remedies. Code of discipline 1955.

Module II: Fundamental Industrial LawFactories Act, 1948, Industrial Employment (Standing Orders) Act, 1946.

Module III: Introduction to wages and Governing lawsMinimum Wages Act, 1948, Payment of Wages Act 1936, Equal Remuneration Act 1976, Payment of Gratuity Act, 1972: Provident Fund Act 1952, Payment of Bonus Act 1965, Workmen’s compensation Act 1923, E.S.I.C. Act, 1948, The Maternity Benefit Act 1961

Examination Scheme:


Text & References:

Text:• C.S. Venkata Ratnam (2006). Industrial Relations, Oxford Higher Education

References:• Swaminathan and C.S. Venkata Ratnam (eds) Globalisation & Labour Management Relations in South Asia• Mamoria CB : Dynamics of Industrial Relations, Himalaya Publishing House• Srivastava SC : Industrial Relation and Labour Laws, Vikas, Delhi, 200 Fourteen Revised Edition

STRATEGIC HUMAN RESOURCE MANAGEMENT


Course Objective:This subject provides an understanding of the strategic contribution of the Human Resource Management (HRM) function. This course will place previous studies of human resource management within a strategic, dimension so as to illustrate the concept of competitive advantage applied to human resources. The emphasis will be on the strategic significance of HRM.

Course Contents:

Module I: The Concept of StrategyStrategy Defined, Key concepts of strategy, formulations of strategy, strategic management, the process of strategic management

Module II: The Concept of Strategic HRMAn investment perspective of HRM, Strategic HRM, Aims of SHRM, strategic HR Vs Traditional HR,

challenges in SHRM, Approaches and models to SHRM and the evolving strategic role of HR, Barriers to Strategic HR.

Module III: Human capital managementHuman capital management defined, human capital management and HRM, The concept of Human Capital, intellectual capital, Social Capital and Organizational Capital, human capital measurement and approaches to measurement. Module IV: Strategic HRM in ActionHR Strategy defined, purpose, types of HR strategies, Content of HR strategies, Formulating HR strategy,

criteria for an Effective HR strategy, integrating the business and HR strategies.

Module V: Impact of HRM on Business PerformanceHuman Resource Evaluation- Definition and Overview, Rationale for HR Evaluation, Measures of HRM Performance, Approaches to HR Evaluations, Future trends in Strategic HRM Approaches- Career Management, Mentoring Relationship, Work-life Integration

Examination Scheme:


Text & References:

Text:

• Mello Jeffrey A., 2001, Strategic Human Resource Management, Thompson Press Publishing

• Tanuja Agarawala (2007) Strategic Human Resource Management, Thompson Press Publishing

References:• Michael Armstrong Strategic Human Resource Management: Strategic and Action, Kogan Page

• Mahey C and Salam G, 1996, Strategic Human Resource Management, Oxford Blackwell

• Srinivas R. Kandula, 2002, Strategic Human Resource Development, Prentice Hall of India

• Beardwell and Holden, 1996, Human Resource Management, London Pitman

• Gary Dessler, 1997, Human Resource Management, Prentice Hall of India

CROSS CULTURAL MANAGEMENT


Course Objective:The main objective of this course is to explore the dynamics of global business development as growth through internationalization is a business imperative. The course also helps the student to develop a cognitive framework to appreciate the impact of culture on managerial behaviour and business processes.

Course Contents:

Module I: InternationalizationThe strategic business context – A strategic business imperative localization of the talent port folio, Relationship

between International Strategy and SIHRM - International Human Resource Management – Broad overview of International Human Resource Management features, elements, benefits and limitations

Module II: Issues of Organization An organization evaluation framework – management at the centre and developed organization for transformation, cultural diversity in consortia formation, Organization HR for internationalization capabilities for international business, defining two international cadre, identification, international executives, capabilities definition, developing international executives, project team capabilities, capabilities development from within.

Module III: Concept of Culture and TheoryUnderstanding Culture, Introduction, Key Concepts, Determinants of Cultural Identity, Frameworks for Mapping the Culture, Geert Hoefstede, Clyde Cluckhohn, TE Hall Studies of National Culture

Module IV: Implications in the context of new cultureImplications for Management Theory and Practice, Adjusting to the New Culture, Cultural Relativity of Management Theory, Competencies for Global Manager

Module V: Performance Management in International BusinessContext for international perfect management, framework for performance management, cross-cultural issues.

Module VI: Human Resource Professional – Molester NavigationNorth America, South America, some key pointers, Northern Europe, Value based management in Nordic countries, China – the sleeping giant awakes, Japan – a culture of enfolding relationship, South East Asia regional diversity.

Examination Scheme:


Text & References:

Text:Monir H. Tayeb (2005). International Human Resource Management, Oxford Publications

References:• Harris Hilary and Brewster, International HRM, Contemporary Issues in Europe, Viva Books.• Perkins J. Stephen, Internationalization: The People Dimension, Kogan Page.• Ashkenas, Ulrich, The boundryless Organizations, Jossey- Bass.• Dalton, Ernst Christ, Success for the Global managers, Jossey- Bass.• Dhar & Ravishankar, Global Managers, Himalayan Publishing House.• Oddou, Mendentiall, Selected Cases in International Organizational Behaviour, Infinity Books

RECRUITMENT AND SELECTION


Course Objective:The course aims at clear understanding of the influence of challenging job of recruiting, selecting and retaining the human capital from the perspective of organizational excellence.

Course Contents:

Module I: Recruitment and Placement Job Analysis, Writing Job Descriptions, Job, Specification, Job Analysis in a Jobless World

Module II: Personnel Planning and RecruitingThe Selection Process, Employee Planning and Forecasting, Basic Selection Model: The Decision Theory Approach, Developing and Using Application Forms: The Application Blank, Information Technology and HR: Recruiting on the Internet, The Global Talent Search

Module III: Employee Testing and SelectionBasic Testing Concepts, Psychological Testing: An Asset in Selection & the Critical Overview, The Psychometric Testing with special reference to: FIRO – B, BELBIN, MBTI, TAT, Interviewing Candidates.

Module IV: Retention Management Basics of Absenteeism, Turnover, Attrition and Retention of HR Importance of retentionRetention DeterminantsRetention Management ProcessRetention interventions

Examination Scheme:


Text & References:

Text:

• Blum, M.L. & Naylor, J.C., 1984, Industrial Psychology, CBS publishers and distributors

• Dessler, G., 1997, Human Resource Management, Prentice Hall of India

• Srivastava, S., 1999, Recruitment, Selection & Retention, ABS Course pack

• Wexley, K & Lathan Gary, 2002, Developing & Training HR in Organization., P. Hall

References:

• Barat, N., 1998, Emerging issues in Management, Excel Books, India

• Greenberg, J. & Baron, R.A., 1993, Behaviours in Organizations, Allyn and Bacon, Boston

• Kanungo, R.N. & Mendonca M., 1994, Work Motivation models for developing countries, Sage Publications, India

• Luthans, F., 1998, Organizational Behaviour, McGraw Hill International

• Potts, Michael, 1998, A-Z of Training & Development, Kogan Page

• Ramnarayan, S. & Rao, R.M., 1996, Managerial Dilemmas: Cases in organizational behaviour, Tata McGraw-Hill, India

TRAINING AND DEVELOPMENT


Course Objective:To enhance the students with the knowledge of how to assess, develop, carry out, and evaluate a training program.

Course Contents:

Module I: IntroductionConcept of training, Culture and Context, Training Strategy

Module II: Process of TrainingEstablishing objectives, preparing the parameters, designing the programs, methods, trainers and training styles Module III: Training EvaluationTraining Evaluation – Need for evaluation, Concept of Return on Investment, Cost – Benefit Analysis, Developing Models of Training Evaluation for Technical and Behavioural Training

Module IV: Training Systems and DevelopmentSystems Goals and Approaches, Training centers, Action Research for better Training

Module V: Changes in Training Needs for Modern Organizations Concept and Need for Learning Organizations, Training for Trainers, Trainer Certifications, Creativity, Managing Change, Leadership, Team Playing and Effective Group Dynamics, Managing differences at workplace, Effective Communication, Managing Cultural Diversity, Sensitivity Training, Total Quality Management, Computer Based Training.

Examination Scheme:


Text & References:

Text: • Lynton R.P and Pareek U (1990). Training for Development. Vistaar Publications, New Delhi

References:• Pareek Udai, Training and Development, Tata McGraw Hill.• Srivastava, S., 1999, Recruitment, Selection & Retention, ABS Course pack• Wexley, K & Lathan Gary, 2002, Developing & Training HR in Organization., P. Hall

COMPENSATION AND REWARD MANAGEMENT


Course Objective:To learn how compensation system operates to attract, retain and motivate competent work force.

Course Contents:

Module I: IntroductionConcept of Compensation, System of Compensating, Concept of Reward and Reward System, Economic Theory of Wages, Limitations of Economic Theories. Wage and Salary Administration at micro level, Wage concepts, Role of various parties – Employees, Employers, Unions & Government, Overview of Legislations affecting Compensation

Module II: Compensation Structure- Indian PracticesSalary Progression, Methods of Payment, Limitations of the Job Related Compensation, Competency based Compensations, Performance linked Compensations- Performance Appraisal

Module III: Elements of CompensationVariable Compensation, Principles of reward strategy, Perquisites, Bonuses & Incentives Scope and Process, Ethical considerations, Social Security, Sharing productivity gains with employees, Gain sharing, Team based pay, The Role of Compensation in Sales force success

Module IV: Incentive Schemes / Payment by ResultsTypes of Incentive Schemes/ Systems and Plans, Merits and demerits of Incentives.

Module V: Benefits and ServicesConcept of Benefit- Strategic Perspectives on Benefits, Type of Benefits, Factor influencing choice of benefit package, Administration of Benefits and Services.

Module VI: Current Trends in Compensation and Reward ManagementElements of Managerial Compensation- A New Approach, VRS, Pay the Person, Rewarding Excellence, Individualizing the Pay System.

Examination Scheme:


Text & References:

Text:

• B.D. Singh (2007). Compensation and Reward Management, Excel Books, New Delhi.

References:

• Milkovich & Newman, Compensation , 8th Ed. Irwin/McGraw-Hill

• Frans Poets, The Art of HRD – Job Evaluation & Remuneration, Volume7, 1st Edition, Crest Publishing, • Michael Armstrong, Helen Murlis, The Art of HRD – Reward Management, Crest Publishing • Michael Armstrong, Employee Reward, (University Press)

• P. Zingheim, The New Pay, Linking Employee & Organization Performance, Schuster, (Jossey-Bass)• Sara Rynes, Compensation in Organization, Gerhart (Jossey BASS)

ORGANIZATIONAL STRUCTURE, DESIGN AND HR PLANNING


Course Objective:To develop an understanding of the nature, functioning and design of organization as social collectives and to develop theoretical & practical insights & problem solving capabilities for effectively managing the organizational processes.

Course Contents:

Module I: Overview of Organizations Introduction & brief overview of the course, what are organizations, why study organizations, Are organizations real? Types of organizations, Determinants of organization design, Parameters of organization design, Definition of organizational structure, complexity, formalization and centralization Module II: Organization & EnvironmentOrganizational Strategy, Organization and technology

Module III: Types of OrganizationNew design option, Power and conflict in organization, Paradigm shift in organization design, Organization effectiveness.

Module IV: HR PlanningObjectives, Benefits, Advantages, Remediation, Problems.

Module V: HR PlanningTools, methods & Techniques- linkage of HR, Planning with other HR Functions, Recent trends in HR Planning.

Examination Scheme:


Texts & References:

Text:

• Aswathappa, K (2005), ‘Human Resource & Personnel Management’ 4th ed. Tata Mcgraw Hill Company Limited, New Delhi.

• Hall, R. H. (2002), ‘Organizations: structures, processes and outcomes’, 8th ed. Prentice Hall of India Pvt Limted, New Delhi.

• Nadler, D.A. & Tushman, M. (1997): ‘Competing by design’, Oxford University Press.• Senge, P. M. (1990), ‘The Fifth Discipline’: Century Business

References:

• Ackoff, R.L. (1999), ‘Recreating the corporation: A Design of Organization for the 21st century. Oxford University Press.• Banner, D.K. & Gague, T.E. (1995), ‘Designing Effective Organizations’, Sage Publications.

HR AUDIT AND HR INFORMATION SYSTEMS


Course Objective:To create an awareness among managers of recent developments in Human Resource Audit and Human Resource Information Systems (HRIS) in an organization.

Course Contents:

Module I: Human Resource Development AuditIntroduction to Human Resource Development Audit, Objective, Methodology, reasons for poor utilization and effectiveness.

Module II: Elements of HRDHRD Strategies, HRD Styles and Culture, HRD, Structures, HRD Systems, HRD Competencies

Module III: HRD audit implementationImplementing HR Audit, Methodology and Issues, HRD Scorecard, HRD Audit – The Indian experiences and cases Module I: Concept of Human Resource Information System

Module IV: Introduction to Human Resource information systemRole of information system in human resource Decision making, Designing and Implementation of HRIS

Module V: Managing Human Resource Information SystemOrganizing data, personnel audit and personnel research, Computer applications in HRM (uses and trends).

Module VI: Modules of HRISModules of HRIS, Recruitment and selection, T & D, Performance Appraisal, IR & Administration

Compensation Management

Examination Scheme:


Text & References:

Text: • Rao T.V., HRD Audit, Response Books, Division of Sage Publications India Pvt. Ltd., 3rd Edition

References:• Wayne F Castio, Managing Human Resources, McGraw Hill• Pareek Udai, Pioneering HRD, TVRLS• Pareek Udai, Designing and Managing HR Systems, TVRLS

RESOURCE BASED STRATEGY


Course Objective:To gain an understanding of the concepts, frameworks and checklists associated with the resource-based approach to strategy and to develop the skills to apply these to analyze resources.

Course Contents:

Module I: Introduction The Resource Based Perspective, Resources Based View of the Firm Integrating with Industrial Organization Paradigm

Module II: Types of ResourcesResources - Conceptual and Analytical Scheme, Assets and Skills, Tangible and Intangible Resources, Critical Resources, Target Resources, Resource Bundles, Slack Resources, Flexible and Rigid Resources

Module III: Strategies and Advantages-IResource Based Approach to Competitive Strategy, Idiosyncratic Resources and Business Level Competitive Advantage, Capabilities and Competitive Advantage

Module IV: Strategies and Advantages-IIResource Based Approach to Corporate Strategy, Slack Resources and their Deployment, Leveraging Critical Resources, Expansion and Diversification Strategies, Managing the Multi business Firm

Module V: Review and IntegrationEffective Corporate Strategies and their Adaptation, Corporate Governance Manager.

Examination Scheme:


Text & References:

Text:• Cook Michelle & Cook Curtis, Competitive Intelligence, Kogan Page.

References:• Chris West, Competitive Intelligence, Palgrave Publications.• John Kay, Strategy and the Delusion of Grand Designs.• Laura Empson, The Challenge of Managing Knowledge.

MANAGEMENT OF CREATIVITY AND BUILDING LEARNING ORGANIZATIONS


Course Objective:The course aims to develop an understanding of creative processes and creative problem solving techniques, managerial/behavioural skills conducive to encouraging creative efforts in self and other, and an insight into organizational systems and structures, which facilitate creativity and innovation.

Course Contents:

Module I: IntroductionUnderstanding Creativity, Unblocking Creative Potential, Creative Person and Process, Creative Style, Profiles of the Creative People

Module II: Skills and TechniquesDivergent Thinking Skills and Creativity Techniques, Creativity in Organizations, Selling Creative Ideas

Module III: Managing Creative ProcessesInnovation, Research and Product Development Organizing for Creativity and Innovation as Competitive

Strategy

Module IV: Emerging RealitiesEmerging Business Realities, Why Organizations need to Learn Organizational Learning- A Capabilities-Based

View

Module V: Learning Tools and TechniquesSystems Thinking, Benchmarking and Process Mapping, Knowledge-based Competition, Knowledge-Creation

and Acquisition Processes

Module VI: Measuring Learning The Intellectual Capital, Architecting a Learning Organization

Examination Scheme:


Text & References:

Text:• Di Bella J. Anthony - Learning Practices, Prentice Hall.

References:• IBM Consulting Group - The Learning Organization, The University Press.• Marsich J. Victoria, Watkins E. Karen - Facilitating Learning Organizations, Gower Publications.

ORGANZATIONAL CHANGE AND DEVELOPMENT


Course Objective:The Objective of the course is to provide a conceptual input of meaning, characteristics, processes & influences of Organizational Development & Change Management. The course also intends to impart skill sets through experiential learning. The course gives various OT theoretical frameworks in detail which provides comprehensive overview of human capital from the perspective of organizational excellence in the light of transitional phases of Indian Industries.

Course Contents:

Module I: Organization DevelopmentNature, basic assumptions, Characteristics & Techniques, Historical framework of OD, The Lab Training Stem, The Survey Research & Feedback Stem, The Action Research Stem, Steps involved in OD, Factors affecting OD, Role of Managers

Module II: Typology of OD InterventionsInterventions designed at Individuals, Dyads, and Triads, Teams & Groups

Module III: Action Research Introduction to Action Research, AR as Process & Approach

Module IV: OD InterventionsTeam Interventions, Inter-group Interventions, Structural Interventions, Comprehensive Interventions, Issues in Client-Consultant Relationship

Module V: Change ManagementWhy Organization Change, Factors causing & Need for Change, Content & Process Levers of Change, Models & Techniques involved in Change Mgmt, Total Quality Management,Business Process Reengineering

Module VI: Future of ODChanging Values & Cultural Model, Theories of Planned Change, Organizing for the Future, Organization as Learning Systems, Implications for Future Managers,

Examination Scheme:


Text & References:

Text:

• Wendell L. French and Cecil N. Bell Jr., 1999, 5th Ed., “Organization Development” New Delhi, Prentice Hall

• Thomas G. Cummings and Christopher G. Worley (2002). 7th Ed Organizational Development and Change, Thompson learning- India, New Delhi

References:• Ghosal Sumantra, Managing radical Changes, Viking Pengiun India• Pettigrew Andrew, Change Management, Infinity Books.

• Wind Jerry Yoran, Driving Change, Free Press. • Nilakant & Ramnarayana, S., Change Management• Ramnarayana, S., Rao T. V., Singh K., Organization Development: Interventions & Strategies

PSYCHOLOGICAL TESTING


Course Objective:To develop an understanding of the concept of psychological testing by providing a theoretical background of psychological assessment of personality tests and their applications and the ethics of the usage of different types of psychological tests.

Course Contents:

Module I: Functions and origins of psychological testingConcept of Psychological Testing, Nature and Use of Psychological Tests, Historical Antecedents of Modern Testing.

Module II: Technical and Methodological PrinciplesNorms and Meaning of Test Scores, Reliability and Validity

Module III: Personality Testing Self-Report Inventories and Scales- MBTI and FIRO-BProjective Techniques- TAT, Sentence Completion TestMeasures of Styles and TypesSituational TestsSelf-concepts and Personal ConstructsObserver reports

Module IV: Applications of testingEducational testingOccupational testing

Module V: Ethical and Social Considerations in TestingProtection of privacy and confidentialityCommunicating test results

Examination Scheme:


Text & References:

Text:• Anastasi, A. and Urbina, S.,(2005) Psychological Testing. Pearson Education, Seventh Edition, Delhi.

References:• Freeman, Frank S (1962). 3rd Edition, Theory Practice of Psychological Testing. Oxford and I B H, New

Delhi.• Edward Hoffman (2004), Psychological Testing at work, Tata McGraw-Hill, New Delhi.• Charles Jackson (2001), Understanding Psychological Testing, Jiaco Publishing House.

MANAGEMENT IN ACTION – SOCIAL, ECONOMIC AND ETHICAL ISSUES


Course Objective:The course aims at bringing the students closer to reality by developing their understanding of the professional prerequisites to practice of management in terms of required skills and attitude to respond proactively to rapid discontinuous change in business environment. Integrative in approach, this course aims at developing not theoreticians but practitioners who are expected to sense the ongoing conflict between environmental change and internal desire of management for stability.

Course Contents:

Module I: IntroductionModern Management Practices and Issues Involved, Outsourcing Management Services and Evolution of Management Consultancy, Skills-set required for Management Consultants, Consulting and performance, counseling

Module II: The Process of Management ConsultingConsulting Proposals, Identification and Definition of Problem, Fact-Finding Leading to Solution Development and Implementation, Developing Strategic and Tactical Plans and Subcontracting, Pricing of Consultancy, Acquiring and Developing Talents for Consulting

Module III: In-house Management versus Management OutsourcedWhy a Sense of Skepticism and Unease Towards Management Consultants, Cost versus Value of Advice, Separating Consulting Success from Consulting, Disaster. Some Revealing Situations

Module IV: Cross Cultural Management Systems and ProcessesTypes of organizational culture, Strength of organizational culture, Function of organizational culture,

Importance of culture to the organization, Cultural Models, Cross- Cultural Perspectives, Geert Hofstede and Cross- Cultural Issues

Module V: Economic and Social Issues in ManagementAdaptation to Changing Environment in General and Economic Environment in Particular, Economic Growth and Change Areas, Emerging Opportunities in Various Sectors including Social Sector, Management Practice and Cultural Issues, The global Political Situation, The Global Competitive Environment and the internal scene in India, War Game.

Module VI: Ethical Issues in ManagementRelationship among Various Stakeholders, Reasons for Conflict of Interests Among Stakeholders, Corporate Governance and Ethics. Why Unethical Decisions Leading to Conflicts are Taken, Power and Politics, Initiatives on Corporate Governance by the Governments.

Examination Scheme:


Text & References:

Text:• Bareus S.W. &Wilkinson J.W., 1994, 2nd Edition, Management Consulting Services, McGraw Hill

References:• Cadbury, Sir Adrian, “Ethical Managers Make Their Own rules”. Harvard Business Review, 65, September

/ October 1987.• Cogner, Jay A, David Finegold and Edward E Lawler III, ‘appraising Boardroom Performance. Harvard

Business Review, January-February 1998.• Drucker, Peter F. “Managing the Future: The 1990s and Beyond”. Dutton 1992• Kumar Mangalam Birla Committee Report on Corporate Governance – “Legislation alone is not enough”,

“activating adult committees”. “Shareholder – friendly steps” - The Hindu, October 10, 1999.• Parekh, Deepak S, “The Real Meaning of Corporate Governance”. Indian Management, August 1999.

• Paine, Lynn Sharp, “Managing Organizational Integrity”. Harvard Business Review, March – April 1994.• Salmon W.J. “Crises Prevention’s; How to Gear up Your Board”. Harvard Business Review, January-

February 1993, pp 68-75.• Sodarn, Dr. Kailash, “Transparency in Corporate Governance”, Indian Management Vol. 38, No.10.

October 1999.• Cadbury, Sir Adrian, “The Company Chairman”, Director Books, Simon Schuster International Group

1990.• Eccles, R.G. and Crane, D.B. 1995, Doing Deals: Investment Banks at Work, McGraw Hill International• James O-Shea, Dangerous Company, NB

MANAGERIAL EXCELLENCE

Course Code: MHR 402 Non Credit Course

Course Objective: To help the students of Business Management believe in excellence and create an environment that cultivates the same. It aims at focusing on the basics and establishes a flexible strategic direction with a team-based organizational concept as they work to advance their team and their department. This course is designed to provide hands on experience for professional success. This common sense approach combining self-examination surveys, class exercises, practical exposure and team work is applicable. The main area to provide the practical exposure include small activities to a mega event such as guest lectures, industry visits, placements, seminars, conferences, management competitions, corporate meet, alumni meet, publications etc. The course will be delivered as under:Class room 20%Practical 80%

Course Contents:

Module I: Introduction to ExcellenceSelf-evaluation, Definition of Excellence, Cultivating the Attitude &Developing the Habit for achieving excellence

Module II: Excellence for Everyone & Excellence for Everything Recognizing the Qualities, Excellence for Everything: External vs. Internal, Obstacles to Excellence, Excellence Ethics, Professional Characteristics

Module III: Achieving ExcellenceInstilling Excellence, Managing Excellence, Rewarding Excellence

Module IV: Excellence IndicatorsTypes of Indicators, Building Models, Distinguishing Characteristics

Module V: Applying ExcellenceApplication of Excellence, Practical Steps, Self-evaluation of achievements

Examination Scheme:

Components P1 C1 CT1 EE1Weightage (%) 10 50 20 20

Text & References:

• English, Gary, ‘Phoenix without the ashes: achieving organization .Excellence through common sense Management’ CRC Press.

BUSINESS COMMUNICATION - IV


Course Objective: The influx of multinationals, FDIs and Retail Management makes global communication a harsh reality and offers cultural communication challenges. This course is designed to inculcate transcultural communication skills among the young Amitians.

Course Contents:

Module I: Importance of Culture in Communication Principles of effective cross cultural communicationDeveloping Communication Competence

Module II: Barriers to effective communicationSender, Receiver and Situation related barriersMeasures to overcome the barriersListening skills

Module III: Cross cultural communicationCharacteristics of cultureSocial differencesContextual differencesNonverbal differencesEthnocentrism

Examination Scheme:


CAF – Communication Assessment FileGD – Group DiscussionGP – Group Presentation Text & References: • Business Communication, Raman – Prakash, Oxford• Business Communication for Managers: An Advanced Approach, Penrose, Thomson• Understanding Human Communication,9/e, Adler R Oxford

BEHAVIOURAL SCIENCE - IV(PERSONAL AND PROFESSIONAL EXCELLENCE)


Course Objective:This course aims at imparting an understanding of:Build and leverage your professional reputation Maintain focus in pressure situations Make a balanced choice between professional and personal commitments

Course Contents:

Module I: Individual, Society and NationIndividual Differences and Dimensions of PersonalitySocialization ProcessRelating to the Nation: Values, Culture, ReligionSense of pride and PatriotismManaging Diversity

Module II: Components of Excellence Personal Excellence: Identifying long-term choices and goals Uncovering the talent, strength & styleAnalyzing choke points in your personal processes by analysis in area of placements, events, seminars, conference, extracurricular activities, projects etc.Developing professional power: Goal-setting, time management, handling criticism, interruptions and time wasters

Module III: Career Planning Knowing one’s Interest and AptitudeIdentifying available ResourcesSetting goals to maintain focus: Developing Positive attributes in personalitySelf-reliance and Employability skills

Module IV: Stress Management for Healthy Living Meaning and Nature of StressStages of stressCauses and Consequences of stress: Personal, Organizational and EnvironmentalPersonal Styles and strategies of coping

Module V: Professional Success Building independence & interdependenceReducing resistance to changeContinued reflection (Placements, events, seminars, conferences, projects extracurricular Activities etc.)


Text & References:

• J William Pfeiffer (ed.) Theories and Models in Applied Behavioural Science, Vol 2, Group (1996); Pfeiffer & Company

• Smither Robert D.; The Psychology of Work and Human Performance, 1994, Harper Collins College Publishers

• Raman, A.T. (2003) Knowledge Management: A Resource Book. Excel Books, Delhi.• Kamalavijayan, D. (2005). Information and Knowledge Management. Macmillan India Ltd. Delhi

FRENCH - IV


Course Objective: To strengthen the language of the students with both oral and writtenTo provide the students with the know-how• to master the tenses – present, past and future• to express emotion• to accomplish simple tasks of day-to-day programmes• to prepare résumé

Course Contents:

Unité 7: pp. 106

Rédiger un résumé (Cf. Campus 2 – P.6, Français.Com, Intermédiaire- p.98)Passer un entretien d’embauche. Français.Com, Intermédiaire – p.100

Contenu lexical: Unité 7: Tranches de vie1. évoquer un souvenir2. raconter une histoire3. rapporter des événements marquants d’une vie professionnelle4. expliquer une situation de stress, donner son avis5. faire des projets

Contenu grammatical: 1. formation de l’imparfait, chaque/chacun 2. emploi du passé composé et de l’imparfait 3. relatifs qui, que, où, mise en relief, indicateurs de temps : depuis, il y a, pendant, pour, en 4. pronom en de quantité, propositions complétives : je pense que…, je crois que … 5. futur simple, pronom y

Examination Scheme:



Text & References:


GERMAN - IV


Course Objective: To enable the students to converse, read and write in the language with the help of the basic rules of grammar, which will later help them to strengthen their language. To give the students an insight into the culture, geography, political situation and economic opportunities available in Germany.Introduction to Advanced Grammar Language and Professional Jargon

Course Contents:

Module I: Present perfect tensePresent perfect tense, usage and applicabilityUsage of this tense to indicate near pastUniversal applicability of this tense in German

Module II: Letter writingTo acquaint the students with the form of writing informal letters.

Module III: Interchanging prepositionsUsage of prepositions with both accusative and dative casesUsage of verbs fixed with prepositionsEmphasizing on the action and position factor

Module IV: Past tense Introduction to simple past tenseLearning the verb forms in past tenseMaking a list of all verbs in the past tense and the participle forms

Module V: Reading a Fairy TaleComprehension and narration RotkäppchenFroschprinzessinDie Fremdsprache

Module VI: Genitive caseGenitive case – Explain the concept of possession in genitive Mentioning the structure of weak nouns

Module VII: Genitive prepositions Discuss the genitive propositions and their usage: (während, wegen, statt, trotz)

Module VIII: Picture DescriptionFirstly recognize the persons or things in the picture and identify the situation depicted in the picture;Secondly answer questions of general meaning in context to the picture and also talk about the personal experiences which come to your mind upon seeing the picture.

Examination Scheme:



Text & References:


• Hans-Heinrich Wangler, Sprachkurs Deutsch• Schulz Griesbach, Deutsche Sprachlehre für Ausländer

• P.L Aneja, Deutsch Interessant- 1, 2 & 3

• Rosa-Maria Dallapiazza et al, Tangram Aktuell A1/1, 2

• Braun, Nieder, Schmöe, Deutsch als Fremdsprache 1A, Grundkurs

SPANISH - IV


Course Objective:To enable students acquire working knowledge of the language; to give them vocabulary, grammar, voice modulations/intonations to handle everyday Spanish situations with ease.

Course Contents:

Module IRevision of earlier semester modulesIntroduction to Present Continuous Tense (Gerunds)

Module IITranslation with Present Continuous TenseIntroduction to Gustar, Parecer, Apetecer, doler

Module IIIImperatives (positive and negative commands of regular verbs)

Module IVCommercial/ business vocabulary

Module VSimple conversation with help of texts and vocabularyEn la recepcion del hotelEn el restauranteEn la agencia de viajesEn la tienda/supermercado

Examination Scheme:


C – Project + PresentationI – Interaction/Conversation Practice

Text & References:

• Español Sin Fronteras (Nivel – Elemental)

JAPANESE - IV


Course Objective: To enable the students to comfortably interact using basic Japanese.Note: Teaching is done in roman as well as Japanese script, students will be taught katankana (another form of script) in this semester i.e. to be able to write all the foreign words in Japanese.

Course Contents:

Module I Comparison using adjectives, making requests

Module IISeeking permission

Module IIIPractice of conversations on:Visiting people, Party, Meetings, After work, At a ticket vending machine etc

Module IVEssays, writing formal letters

Learning Outcome Students can speak the language describing above-mentioned topics.

Methods of Private study /Self help Handouts, audio-aids, and self-do assignments, role-plays. Students are also encouraged to attend Japanese film festival and other such fairs and workshops organized

in the capital from time to time.

Examination Scheme:



Text & References:



CHINESE – IV


Course Objective:How many characters are there? The early Qing dynasty dictionary included nearly 50,000 characters the vast majority of which were rare accumulated characters over the centuries. An educate person in China can probably recognize around 6000 characters. The course aims at familiarizing the student with the basic aspects of speaking ability of Mandarin, the language of Mainland China. The course aims at training students in practical skills and nurturing them to interact with a Chinese person.

Course Contents:

Module IDialogue PracticeObserve picture and answer the questionPronunciation and intonationCharacter writing and stroke order.Electronic items

Module IITraveling – The Scenery is very beautifulWeather and climateGrammar question with – “bu shi …. Ma?”The construction “yao … le” (Used to indicate that an action is going to take place)Time words “yiqian”, “yiwai” (Before and after).The adverb “geng”.

Module IIIGoing to a friend house for a visit meeting his family and talking about their customs.Fallen sick and going to the Doctor, the doctor examines, takes temperature and writes prescription.Aspect particle “guo” shows that an action has happened some time in the past.Progressive aspect of an actin “zhengzai” Also the use if “zhe” with it.To welcome someone and to see off someone …. I cant go the airport to see you off… etc.

Module IVShipment. Is this the place to checking luggage?Basic dialogue on – Where do u work?Basic dialogue on – This is my addressBasic dialogue on – I understand ChineseBasic dialogue on – What job do u do?Basic dialogue on – What time is it now?

Module VBasic dialogue on – What day (date) is it today?Basic dialogue on – What is the weather like here.Basic dialogue on – Do u like Chinese food?Basic dialogue on – I am planning to go to China.

Examination Scheme:



Text & References:

• “Elementary Chinese Reader, Part-2” Lesson 31-38

DISSERTATION


The aim of the dissertation is to provide you with an opportunity to further your intellectual and personal development in your chosen field by undertaking a significant practical unit of activity, having an educational value at a level commensurate with the award of your degree

The dissertation can be defined as a scholarly inquiry into a problem or issues, involving a systematic approach to gathering and analysis of information / data, leading to production of a structured report.

Selecting the Dissertation TopicIt is usual to give you some discretion in the choice of topic for the dissertation and the approach to be adopted. You will need to ensure that your dissertation is related to your field of specialization.

Deciding this is often the most difficult part of the dissertation process, and perhaps, you have been thinking of a topic for some time.

It is important to distinguish here between ‘dissertation topic’ and ‘dissertation title’. The topic is the specific area that you wish to investigate. The title may not be decided until the dissertation has been written so as to reflect its content properly.

Few restrictions are placed on the choice of the topic. Normally we would expect it to be:• relevant to business, defined broadly;• related to one or more of the subjects or areas of study within the core program and specialisation stream;• clearly focused so as to facilitate an in-depth approach, subject to the availability of adequate sources of

information and to your own knowledge;• of value and interest to you and your personal and professional development.

Planning the DissertationThis will entail following:• Selecting a topic for investigation.• Establishing the precise focus of your study by deciding on the aims and objectives of the dissertation, or

formulating questions to be investigated. Consider very carefully what is worth investigating and its feasibility.

• Drawing up initial dissertation outlines considering the aims and objectives of the dissertation. Workout various stages of dissertation

• Devising a timetable to ensure that all stages of dissertation are completed in time. The timetable should include writing of the dissertation and regular meetings with your dissertation guide.

The Dissertation plan or outlineIt is recommended that you should have a dissertation plan to guide you right from the outset. Essentially, the dissertation plan is an outline of what you intend to do, chapter wise and therefore should reflect the aims and objectives of your dissertation.

There are several reasons for having a dissertation plan• It provides a focus to your thoughts.• It provides your faculty-guide with an opportunity, at an early stage of your work, to make constructive

comments and help guide the direction of your research.• The writing of a plan is the first formal stage of the writing process, and therefore helps build up your

confidence. • In many ways, the plan encourages you to come to terms with the reading, thinking and writing in a

systematic and integrated way, with plenty of time left for changes. • Finally, the dissertation plan generally provides a revision point in the development of your dissertation

report in order to allow appropriate changes in the scope and even direction of your work as it progresses.

Keeping recordsThis includes the following:

• Making a note of everything you read; including those discarded.• Ensuring that when recording sources, author’s name and initials, date of publication, title, place of

publication and publisher are included. (You may consider starting a card index or database from the outset). Making an accurate note of all quotations at the time you read them.

• Make clear what is a direct a direct quotation and what is your paraphrase.

Dissertation formatAll students must follow the following rules in submitting their dissertation.• Front page should provide title, author, Name of degree/diploma and the date of submission.• Second page should be the table of contents giving page references for each chapter and section.• The next page should be the table of appendices, graphs and tables giving titles and page references.

• Next to follow should be a synopsis or abstract of the dissertation (approximately 500 words) titled: Executive Summary

• Next is the ‘acknowledgements’.• Chapter I should be a general introduction, giving the background to the dissertation, the objectives of the

dissertation, the rationale for the dissertation, the plan, methodological issues and problems. The limitations of the dissertation should also be hinted in this chapter.

• Other chapters will constitute the body of the dissertation. The number of chapters and their sequence will usually vary depending on, among others, on a critical review of the previous relevant work relating to your major findings, a discussion of their implications, and conclusions, possibly with a suggestion of the direction of future research on the area.

• After this concluding chapter, you should give a list of all the references you have used. These should be cross - references with your text. For articles from journals, the following details are required e.g.

Draper P and Pandyal K. 1991, The Investment Trust Discount Revisited, Journal of Business Finance and Accounting, Vol18, No6, Nov, pp 791-832.

For books, the following details are required:Levi, M. 1996, International Financial Management, Prentice Hall, New York, 3rd Ed, 1996

• Finally, you should give any appendices. These should only include relevant statistical data or material that cannot be fitted into the above categories.

The Layout Guidelines for the Dissertation• A4 size Paper

• Font: Arial (10 points) or Times New Roman (12 points) • Line spacing: 1.5 • Top and bottom margins: 1 inch/ 2.5 cm; left and right margins: 1.25 inches/ 3 cm

Guidelines for the Assessment of the DissertationWhile evaluating the dissertation, faculty guide will consider the following aspects:

1. Has the student made a clear statement of the objective or objective(s).2. If there is more than one objective, do these constitute parts of a whole? 3. Has the student developed an appropriate analytical framework for addressing the problem at hand.4. Is this based on up-to-date developments in the topic area?5. Has the student collected information / data suitable to the frameworks?6. Are the techniques employed by the student to analyse the data / information appropriate and relevant?7. Has the student succeeded in drawing conclusion form the analysis?8. Do the conclusions relate well to the objectives of the project?9. Has the student been regular in his work?10. Layout of the written report.

Examination Scheme:

Contents & Layout of the Report 30Conceptual Framework 10Objectives & Methodology 15Implications & Conclusions 15Viva/ Presentations 30

TOTAL 100

OCCUPATIONAL SAFETY AND ERGONOMICS


Course Objective:To study the interface between individual and their work environment to improve the quality of a life.

Course Contents:

Module I: OrganizationsConcepts, structure, different linkages, theories of organization and decentralization of organization.

Module II: Work EnvironmentThe “Arousal” Hypothesis, Noise, Illumination, color, vibration, miscellaneous factors.

Module III: Human PerformanceTime & motion study, resistance to time and motion studies, breaking resistance, human engineering, coding

displays and control, principles of human performance. Perceptual – motor skills, information processing behaviour, monitoring behaviour.

Module IV: Accidents, Safety and FatigueAccident proneness principles, Accident reduction, predicting accidents, fatigues hours of work and production.

The ultimate work week, unproductive working time, rest pauses, absenteeism.

Module V: Ergonomics and Work ConditionsErgonomics approach work design anthropometrics approach, Biomechanical approach, psychological

approach, human and computer interaction in the work place.

Module VI: Dimensions and Labor LawsIndustrial dimensions, work dimensions, societal dimensions, Factories Act 1948, Article 21 constitution of India, Workmen Compensation Act 1923.

Examination Scheme:


Text & References:

Text:• Blum & Naylor, Industrial Psychology, CBS Publishers & Distributors

References:• Kaji H. Hona, Syndrome in workers occupationally exposed, Journal of Hard Surgery.• Kadefore. R., Ergonomic model for workplace assessment, Human Factors Association of Canada.

• Malik P.L., 1991, Industrial Law Eastern, Lucknow• Muchinshy. M. Paul, Psychology Applied to Work - Wadsworth

ENTREPRENEURSHIP AND NEW VENTURES


Course Objective:The course will help the students to acquaint with the special challenges of starting new ventures, introducing new product and service ideas.

Course Contents:

Module I: Concept of an entrepreneur and EntrepreneurshipThe entrepreneur’s role, task and personality, A typology of entrepreneurs: Defining survival and success, Entrepreneurship as a style of management, The entrepreneurial venture and the entrepreneurial organization

Module II: Setting New VentureMaking business Plan, Cost Benefit Analysis, Feasibility Analysis, Report Writing for business

Module III: Choosing a direction, opportunity recognition and entry strategiesNew product, Franchising, Partial momentum, Sponsorship and Acquisition, The strategic window of opportunity: scanning, positioning and analyzing, Intellectual Property creation and protection.

Module IV: Gaining commitmentGathering the resources, the business plan as an entrepreneurial tool, Financial Projections and planning, Debt, venture capital and other forms of financing, Sources of external support, Developing entrepreneurial marketing: Competencies, networks and frameworks

Module V: Closing the window: sustaining competitivenessMaintaining competitive advantage, The changing role of the entrepreneur: mid career dilemmas, Harvesting Strategies versus Go for Growth.

Examination Scheme:


Text & References:

Text:• Lynne Milgram - Managing Smart, Prentice Hall.

References:• Allen, Foster – Entrepreneurship for Dummies, IDG Books Worldwide.• Burton and Bragg – Accounting and Finance for your Small Business, John Wiley and Sons, New York• Cook Michelle & Cook Curtis - Competitive Intelligence, Kogan Page.• Peter Krass – Book on Entrepreneur’s Wisdom, John Wiley.• West Chris - Competitive Intelligence, Polgrave Publications.

SELF DEVELOPMENT AND TRANSACTIONAL ANALYSIS


Course Objective:To provide a theoretical and practical framework for understanding one self and human behaviour in the organizations

Course Contents:

Module I: Transactional AnalysisTA and Self-Awareness, Concept of Script, Life Positions, Transactions

Module II: Structural AnalysisWinners and Losers, Structural Analysis

Module III: Games and ScriptsGames and Strokes, Life Scripts

Module IV: Application of TATA Applications in Motivation, Leadership and Teamwork

Module V: TA for ChangeTA in Counseling. Contracting for Change.

Examination Scheme:


Text & References:

Text:• Steiner M. Claude, Transactional Analysis of Life scripts, Addison Wesley

References:• Berne M.D. Eric, Games people play, Addison Wesley• Indries Shah, Learning How to Learn• James Muriel, Its never too late to be happy, Addison Wesley• Khandwalla, Social Development, Sage Publishers.• Thirwall, Growth and Development, Mac Millan Press.

MANAGING BUSINESS PROCESS OUTSOURCING


Course Objective:The subject helps the student to understand the functioning of Business Process Outsourcing and its role in various sectors.

Course Contents:

Module I: Genesis of Business Process Outsourcing (BPO)Introduction - origin of outsourcing, Strategic objectives of outsourcing – Porter’s model, Barney’s VRIN model and Hamel and C K Prahalad’s inside-out corporate strategy model ,BPO – what and why, concept, scope of outsourcing activities, Significance and challenges/ barriers in outsourcing , Sourcing terminologies

Module II: Model based on Business Process OutsourcingDifferent models and application- transactional, Niche and comprehensiveTypes of functioning- on-shoring, near- shoring and off-shoring- why, when and how? Advantages and disadvantages. Type of BPO participants –third-party BPO providers, shared service BPO providers and software companies providing BPO services

Module III: BPO in the Indian ContextOutsourcing history of India, Why outsource to India? India as a preferred destination and size of the industry - glimpse on statistics, Identifying the various business Opportunities in BPO, Career opportunities in Indian BPO industry, Challenges for the Indian Industry

Module IV: Future Challenges Opportunities and StrategiesOutsourcing in India -A SWOT Analysis, Prospects/ Business opportunities for India in BPO. Sourcing strategies- how to develop a sourcing strategy, Guidelines for choosing outsourcing partners.

Module V: Business Process Outsourcing in Various Sectors Indian manufacturing sector, automobile sector, Financial and accounting sector, insurance sector, Healthcare sector , Human resource management and development in business process outsourcing, Media and entertainment sector , Retail sector, IT Outsourcing, Legal process outsourcing

Examination Scheme:


Text & References:

Text:

• Alpesh Patel and Hemendra Aran (2005). Outsourcing Success: The Business Imperative. TMH-New Delhi

References: • Sarika Kulkarni (2006). Business Process Outsourcing. Jaico Publishing House, Mumbai

MANAGERIAL COUNSELLING


Course Objective:To understand the concept and process so as to develop the professional counseling skills among the students. Course Contents:

Module I: IntroductionSelf-Development of Managers as Counselors, Barefoot Counseling, Assertiveness and Interpersonal Skills for Counselors, Counseling Relationship.

Module II: Approaches to CounselingDevelopment of Counseling Skill, Introduction to the Important Schools of Counseling, Psychoanalytic Foundations, Transactional Analysis, Gestalt Therapy, Rational Emotive Therapy, Person-Centered Approach to Counseling, An Integrated Model, Essentials of Skills, Nonverbal Clues.

Module III: Counseling processCounseling Interventions in Organizations, Empathy, Listening and Responding, Effective Feedback.

Module IV: Counseling at workPerformance Counseling, Counseling in Problem Situations, Interpersonal Conflicts, Midlife Blues, Integration and Action Plan

Examination Scheme:


Text & References:

Text:• Lewis Gareth, Mentoring Managers, Prentice Hall.

References:• Belf Josey, Coaching with Self, Bass (A Wiley Company)• Joseph P.T., The Nine Managerial styles of Enneagram, Response Books, New Delhi.• Stephenson Peter, Executive Coaching, Pearson Education.

CORPORATE IMAGE BUILDING


Course Objective:To identify & learn the components which make-up an image to trace some of the processes involved in creating image & to creating image & to evolve some strategies for projecting a positive & consistent image of an organizationCourse content:

Module1 Corporate Image in contemporary Management Studies, Concept of corporate communication, Evolution of new era corporate-Issues & challenges in communication, Corporate citizenship

Module 2Components of Individual image, Management of Image & identity, Measuring reputation, Managing Reputation Chain

Module 3Global Advertising & corporate Image, Media Management & Planning, Concept of IMC in Image building

Module 4Public relations of an Institution, Press Release, Event Management

Module 5 CRS as an Initiative in corporate image building ,Corporate image building of NGO’s, Grapevine & Rumors, Stereotype, crisis Communication, Emergence of Brad presence, Employer Branding, Employee Branding, Connect between Branding & Corporate Image, Brand Equity & Brand Value Chain

Module 6 Propaganda, Case histories of Corporate Images in Private & Public Sectors

Examination SchemeComponent Codes P1 C1 CT1 EE1Weight age (%) 10 5 15 70

Recommended Text1. Davies Gary, Corporate Reputation, Wiley & Sons. Henry Stewart- Olympic Sponsorship & Corporate

Reputation, Corporate Reputation Review

2. Corporate Communication- A 21st Century Primer By Joseph Fernandez , Response Books a division

of Sage Publications

3. Organizational Communication- The role of HR Professional – By Paul Turner – Jaico Books

WAGES AND SALARY ADMINISTRATION


Course Objective:The objective of this course is to familiarize students with the dynamics of wage and salary administration and current trends in India.

Course Contents:

Module I: Wage and Salary AdministrationDefinition, Goals, Job Evaluation, Wage and Salary surveys, Pay commission Time and Piece Rate, Merit pay /skill based pay, Factors affecting wage concept of pay of performance.

Module II: Incentive Plans individual and group incentive plans, Productivity Gain sharing plans, Profit Sharing Plans, Non - Financial and Financial incentives, Measuring Cost- to – Company (CTC).

Module III: Employee Benefits Supplemented Pay benefits (pay for time not worked) insurance benefits, Retirement benefits, Employees service benefits, ESOPs, Flexible benefits and Benefit Surveys.

Module IV: Governing LawsProvident Fund Act 1952, Minimum wages Act 1948; Payment of wages Act 1948; Payment of Bonus Act, 1965.

Module V: Current Trends:Current Trends in Compensation and Reward Management.

Examination Scheme:


Text & References:

Text:• Armstrong Michael, Compensation Management, Kogan Page.• Sharma R.A, Wage & Salary Administration.• Garry Dessler, 1994, “Personnel / Human Resource Management”, London, Prentice Hall• William B. Werther Jr. and Keith Davis, 1993, “Human Resource Management”. New Jersey: McGraw Hill

References:• Wendell L French, 1994, “Human Resource Management”, USA, Houghton Mifflin Company• David D. Decenzo and Stephen P. Robbins, 1988, 3rd Ed, “Human Resource Management”, New Delhi,

Prentice Hall

EMOTIONAL INTELLIGENCE AND MANAGERIAL EFFECTIVENESS


Course Objective:This course will enable the students to become aware of the sources of emotions and would help them learn how to use emotions intelligently for gaining managerial effectiveness.

Course Contents:

Module I: Introduction to Emotional IntelligenceEmotional Brain, Theories of Emotion, Emotional Intelligence, concept and its evolution, Differences between emotional quotient and intelligent quotient

Module II: Emotional competencies The emotional competency framework- Self awareness, self regulation, motivation, social awareness (empathy) and Social skill (relationship management), Measuring Emotional Intelligence- The emotional competency inventory

Module III: Emotional literacyEmotional intelligence and emotional literacy, Managing aggression and depression, Emotional literacy training- developing emotional skill (awareness), cognitive skills and behavioural skill

Module IV: Emotional Intelligence at work placeThe role of EI in leadership, EI and Leadership styles, Need of EI in Building Teams

Module V: Emotional Learning in organizationsTraining of EI in organization, developing emotional competencies through relationship at work and implementing EI programs

Examination Scheme:


Texts & References:

Text:• Goleman Daniel – Working with emotional intelligence, Bantam Books

• Cary Cherniss (Editor), Daniel Goleman (Editor). The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations Intelligence (1997

References:• Abad Ahmad, O P Chopra – Passion to Win, Excel Books Pvt. Limited.

• P.T. Joseph - The Nine Managerial styles of the Enneagram, Response Books

• Robert K Cooper, Aryan Sawaf – Emotional Intelligence in Business, Orion

• Goleman Daniel (2002).The new leaders- transforming the art of leadership into the science of results. A Little, Brown, Time Warner Book U.K.

http://www.amazon.com/exec/obidos/search-handle-url/index=books&field-author-exact=Daniel%20Goleman&rank=-relevance%2C%2Bavailability%2C-daterank/002-1148279-7396020

http://www.amazon.com/exec/obidos/search-handle-url/index=books&field-author-exact=Cary%20Cherniss&rank=-relevance%2C%2Bavailability%2C-daterank/002-1148279-7396020

MANAGING REDUNDANCY AND THINKING SKILLS


Course Objective: The subject aims to give an understanding of deciding what is best for both the organizations and individual. It also gives information of how to avoid redundancy, and how it relates to dismissal, How to be caring for redundant employees and also generate creativity in people so that they can shed off their conventional thinking.

Course Contents:

Module I: RedundancyConcept, importance, significance, its relevance in today’s organization.

Module II: Handling Individual RedundanciesReasons for employee redundancy, explanation and dismissal all alternatives available, relation between redundancy and dismissal.

Module III: Effective ImplementationSelecting employees for redundancy- fairly, legally and efficiently, redundancy compensation, its calculation, emotionally handling of dismissal employees.

Module IV: Thinking SkillsConcept, significance, its meaning, teaching thinking skills, best strategies for teaching thinking skills.

Module V: Developing Critical Thinking SkillsCritical thinking capability, critical thinking leads to clarity, mind benders of different thinking skills.

Examination Scheme:


Text & References:

Text:• Fowler Allan, Managing Redundancy, Chartered Institute of Personal and Development.

References:• Hammond Suddards, Redundancy, Amaron.com.

• Laurel Alexander, Thrive on Redundancy, Amaron.com

THE ART OF LEADERSHIP, POWER AND POLITICS


Course Objective:This subject aims us to understanding the different process of leadership. The different theories give us an idea that worth are the provable skills required for being effective managers today’s. It also provides understanding and foundation of the practice of leadership skill in today’s organizations politics and powers are very closely related to leadership. It also gives a particular attention to a political perspective of power in modern organization. It terms of resources design goals, technology, external environment and change and to strategize for acquisition of power

Course Contents:

Module ICapturing the innovativeness and reinventing work, Innovative power of ideas, Innovative environment, Information, motivation, the changing work environment, Harley- Davidson Management, Innovative customer services- City, Government and small business.

Module II Innovative Leadership and barriers to innovations, Traits of innovative leaders, passionate leadership, Innovative Leadership, removing barriers and obstacles, removing defects, rewarding mistakes, trust building.

Module III Leadership and systematic Self Organizations, Emergence of leaders, Leadership, Communications and teams, Leadership and new science, Leadership and ethics and values, Dynamic Cultures Understanding Corporate leadership, Decision making power, Command and deployment of resources.

Module IV Creation of High performance Organizations and Power and Politics.TQM, Putting Quality into work, Making teams work, avoiding work team pitfalls, Teaming up with teamwork,, different types of Power, Politics, concept, significance, and emerging trends.

Module VTrans cultural Competence, new vision to Capitalism, hyper culture, recapturing the true mission, challenge of renewal, leadership through transformation.

Examination Scheme:


Text & References:

Text:

• Kouznes & Posner, Leadership Challenge, Jossey and Bass.

References:• Carroselli Marlene, leadership skills for Managers, Tata- Mc Graw Hills.• Judge Q. William, The leader’s shadow, Sage publications.• Kehnoe R. Kevin, Expanding Leadership impact, Wheeler Publications.

program structure mba hr 2010

Documents