2 5 O C T O B E R 2 0 1 8C R O W N P E R T H , B U R S W O O D

P R O G R A MO F E V E N T S

MAJOR SPONSORS

EXHIBITORS

Thank you to all our sponsors and exhibitors who make this event possible.

CONFERENCE PROGRAM

7:00am Registration

8.00am-8.15amCROWN BALLROOM 1 and 2

Official opening and industry updateHAYDEN GROVES PresidentREIWA

8.15am-9.00amCROWN BALLROOM1 and 2

Courage under fireRABIA SIDDIQUE Humanitarian, professional speaker and coach

As a starting point, Rabia Siddique uses her unique and powerful story and shares her truths and vulnerabilities. She then delves into what it means to be a truly great and authentic leader

In this unforgettable presentation Rabia will teach you how to:• Address the essential qualities and key roles of an effective leader.• Challenge you to practice and live great and authentic leadership.• Lead by example and be agents of change.

9.00am-9:45amCROWN BALLROOM1 and 2

A Magistrate’s viewMAGISTRATE MATT WALTON

In a clear and concise way, Magistrate Matt Walton will:• Explain how to deal with appearances in court, with a focus on the process

and evidence required from a Magistrate’s point-of-view.• Explore what evidence magistrates really want.• How magistrates assess for damages.• How to reduce delays in going to court.• Advice for property managers to prepare for court.

9:45am-10.15amTRADE EXHIBITION

Morning tea

10.15am-11.15amCROWN BALLROOM 1 and 2

Diving into digital TARA CHRISTIANSON Technology and Training Director TLC

The evolution of managing vacant property has advanced significantly in a relatively short period of time.

In a world where much of an agent’s business is conducted using email and electronic databases, reputation management and digital security remains an ongoing issue. Drawing on the latest global trends influencing the real estate industry, Tara Christianson shares the latest digital trends and some of the security issues that need to be addressed that can put an agency at risk.

Tara will explore:• Insights into past and future technologies and how these are impacting the

real estate industry.• How technology impacts the consumer experience and how to embrace the

curve to provide awesome service to our tenancy consumer.• Phishing, Spam, Malware – what does it all mean?• Having systems in place to limit the risk of email and identity fraud• How technology can provide better security through innovations such as two

factor authentication and biometrics.• Preparing your service with the end user in mind - the consumer of the digital

age.• How to educate owners in the marketing and tenant selection processes.• How to help tenants secure the right property for them in shorter time frames.• Create awareness and strategies for innovation - moving property

management practices to ebb and flow with consumer expectations.

11.15am-12.00pmCROWN BALLROOM1 and 2

Family violence preventionTRISH BLAKE Senior Policy OfficerDepartment of Mines, Industry Regulation and Safety

WA’s tenancy and residential parks laws are changing to support victims of family and domestic violence (FDV) and help them leave abusive relationships. Senior Policy Officer Trish Blake from the Department of Mines, Industry Regulation and Safety will explain these important changes to the Residential Tenancies Act and the Residential Parks (long-stay tenants) Act which are set to come into effect in late 2018.

The amendments aim to:• Give FDV victims better choices, including whether to stay in a rental home

by excluding the perpetrator or moving to safer accommodation by removing themselves from the tenancy agreement.

• It is hoped the law change removes tenancy-related barriers to leaving a violent relationship.

12.00pm-1.00pmTRADE EXHIBITION

Lunch

1.00pm-2.00pmCROWN BALLROOM 1 and 2

Strata title reformSEAN MACFARLANE Senior Lawyer, Strata Reform TeamLandgate

The upcoming reforms to the Strata Titles Act and the Introduction of Community Titles will have far reaching effects for the property industry.

Agents, Strata Companies and Property Managers will all be impacted by the changes. Find out what buyers, owners and tenants need to know before the Legislation comes into effect.

Sean will provide a complete overview of all seven areas of strata reform including: • Community title schemes Introduction• Leasehold Strata Schemes • Staged Strata development• Buyer Information • Dispute Resolution• Improved Management.

This session will enable Property Managers to advise tenants and landlords on their rights and responsibilities under the new legislation.

2.00pm-3.00pmCROWN BALLROOM1 and 2

Dispute resolution – providing the opportunity for fair outcomesDR ANNE PURCELL Founder and DirectorResolution Partners

Learning how to manage disputes and negotiate outcomes is a crucial tool for all property manager’s! Learn how you can adopt a solution-focused approach to conflict resolution and develop collaborative relationships from a Harvard educated mediator.

We all know that working with the public, or clients on an on-going basis can be a challenge, especially when you come across challenging personalities, in this session you will:• Get a better understanding about what may cause conflicts • Learn how to best manage and resolve them• Be critical for your career success and longevity and your personal well-being.

3.00pm-3.15pmCROWN BALLROOM

Refreshment break

3.15pm-4.15pmCROWN BALLROOM1 and 2

Conducting inspections with meaningAMY SANDERSON Head of Property Investment ManagementLJ Hooker

For investor clients, owning a rental property is about making money, a return on their investment. Part of that is derived from making a return on rent paid, the balance is about ensuring that the money stays in the investor’s pocket. There are laws around ensuring tenants live in properties that are safe and have basic utilities. For this reason, property inspections become an essential part of ensuring we keep property owners informed of the current condition of their investment property and allow them the opportunity to stay ahead and plan for any maintenance that might be coming up. By providing the tenant a safe home, we assist in minimising the risk of the owner facing litigation around unsafe premises and tenant injury.

This session will teach you about:• The importance of good maintenance based reporting • Why ‘clean and tidy’ means nothing.• Proactive inspections for owners - for example recommend painting in two

years to assist in budgeting.• The importance of the ongoing Property Condition Report.

4.15pm-5.00pmCROWN BALLROOM1 and 2

Social Media Masterclass for Property Management COLIN ANSTIE CEORaging Digital

Colin Anstie will help you organise and drive lease and sales through social media, educating you through best practice for your social media profiles, show you how to discover your target audience and explain the purpose of a great social media profile.

You will also learn:• Who is your target audience for your social media profiles?• What is the purpose of your social media profile?• How to build a best practice social media profile for commercial.• How to drive followership on social media .• What is the best social media content for commercial?• What are the best tools and hacks to manage social media.• How to drive leads and sales with social media.

5.00pmCROWN BALLROOM

FOYER

Close and wrap

5.00pm-5.30pmCROWN BALLROOM

Stay for a glass of bubbles!

Rabia Siddique is an Australian criminal and human rights lawyer, retired British Army officer, former terrorism and war crimes prosecutor, international humanitarian, hostage survivor, professional speaker, coach and published author.

Rabia has undertaken human rights and community aid work in the Middle East, South America, the United Kingdom and Australia, receiving numerous awards and as a powerful, transformative, inspirational and unforgettable speaker Rabia is in demand to address audiences around the globe.

Leading with professionalism, integrity, ethics and compassion, Rabia, who speaks English, French, Spanish and Arabic, is committed to peace, gender equality, inclusion and education. This is evidenced in her philanthropic work and dedication to inspiring others to find their voice and embrace their capacity to create ripples of change.

Rabia has run the London marathon and a double marathon in Australia for charity. She is a mother to young triplet boys, her biggest and most rewarding challenge yet.

COURAGE UNDER FIRERABIA SIDDIQUE

Tara Christianson is a long-time advocate and early adopter of online technology and now pursues her passion to help individuals and companies in real estate in the United States, Australia and New Zealand. She also works with small businesses, teaching them to utilise technology to their best benefit. Tara is an internationally-known speaker, digital strategist, trainer, and copywriter. She is currently the Technology & Training Director for Century 21 Redwood Realty in the Washington, D.C.

DIVING INTO DIGITAL TARA CHRISTIANSON

FAMILY VIOLENCE PREVENTIONTRISH BLAKE

Trish Blake is a Senior Policy Officer with Consumer Protection at the Department of Mines, Industry Regulation and Safety (DMIRS). For the past 10 years, Trish has had primary responsibility for the review of, and amendments to, the Residential Tenancies Act 1987. Most recently, Trish is the officer responsible for the review of the interaction between family violence restraining orders and the Residential Tenancies Act; this review has led to the drafting of the Residential Tenancies Legislation Amendment (Family Violence) Bill 2018 that is currently before Parliament.

Trish has a law degree and is admitted to practice in Western Australia. She also has a degree with Honours in Social Work and a Post Graduate qualification in Public Policy. Prior to working for Consumer Protection, Trish spent many years working in community legal centres in WA.

STRATA TITLE REFORMSEAN MACFARLANE

Sean Macfarlane is the Senior Lawyer in the Strata Reform team at Landgate. Sean was admitted to practice in 1992 and joined Landgate in 2005. At Landgate, Sean was Director of the International Services Branch that delivered land titling reform consulting services to foreign governments. Sean specialises in strata and property law and has been dedicated to the strata reforms (Strata Titles Amendment Bill and Community Titles Bill) for more than five and a half years.

Dr Anne Purcell is a dispute resolution specialist focusing on the psychology of communication and conflict, especially with high-conflict or difficult personalities. She writes, trains and speaks internationally on alternatives to traditional dispute management and litigation processes

Dr Purcell holds a PhD in Developmental Psycholinguistics and a Masters of Education, Human Development and Psychology from Harvard University and The University of Queensland.

She was a finalist for Mediator of the Year in the 2017 and 2018 in the Australasian Law Awards.

Her main area of interest is on blending multi-disciplinary approaches with science to inform practice and educate practitioners about better ways to manage disputes.

DISPUTE RESOLUTION – PROVIDING THE OPPORTUNITY FOR FAIR OUTCOMESDR ANNE PURCELL

Amy Sanderson has more than 20 years’ experience within the real estate industry across sales, property investment management, team performance, training and consulting all over Australia and New Zealand, and she knows how real estate agents think and feel.

Amy is a licensed real estate agent and business agent, and a qualified trainer and business consultant and is able to leverage her own experience with that of her clients to provide insightful and practical advice on how individuals and businesses can radically improve their performance.

Amy‘s personal property management experience has ranged from small rent rolls; starting with zero properties under management to over 500 in under four years, through to one of the largest in the country where she was overseeing a team of more than 30 people and close to 3,000 properties. She is therefore able to assist property managers and business owners right across the full spectrum of property management operations.

Amy specialises in personal productivity and the leveraging of systems and technology to boost property management performance.

CONDUCTING INSPECTIONS WITH MEANINGAMY SANDERSON

Colin Anstie is the CEO of a Digital Consulting Company called Raging Digital. Colin has over 13 years’ experience in social media, search, branding, websites, analytics and all things digital. He has extensive social media experience working with clients including Google, Department of Home Affairs and the Australian Institute of Sport. He speaks across the globe on the future of social media, digital and technology. Colin completed his MBA at the Australian Graduate School of Management. He is one of Australia’s leading social media experts.

SOCIAL MEDIA MASTERCLASS FORPROPERTY MANAGERS COLIN ANSTIE