program: college achieve and retention experience...

1

Program: College Achieve and Retention Experience (C.A.R.E.) Mission: The College Achievement and Retention Experience (C.A.R.E.) at Honolulu Community College strives to foster an environment of accountability, support, and achievement. Our commitment is to:

Increase student success through proactive intervention and increased interaction with students, faculty, and staff.

Increase student success through guidance, personalized assistance and support as well as access to programs and services that develop attitudes and behaviors necessary for success.

Increase student success through collaboration and cooperation with students, faculty, staff, and support services.

Goals/Service Area Outcomes: The C.A.R.E. program at Honolulu CC helps students achieve success by helping students achieve these outcomes:

1. Demonstrate the use of self-management skills necessary to succeed in new and increasingly challenging academic environments.

2. Take responsibility for their learning; set goals and prioritize; and self-assess progress to succeed in varied and challenging academic environments.

3. Recognize and address obstacles and use all appropriate resources to further learning as a worker, family member and community citizen.

Part I. Program Demands

A. Staff 1. Number, Type, and Title

a. 2 FTE faculty members b. 2 APT c. 1 casual hire

B. Cost of Program 1. Operations - $11,466.29

a. Fix Cost b. Other

2. Student Employment - CARE = $844.16 Perkins = $20,188.42 C. Revenue Generation – N/A

1. Purpose – N/A 2. FY generated amount – N/A 3. FY expended (including encumbrances) amount – N/A

a. Description of expenses – N/A Part II. Quantitative Indicators (ie. Gate counts, # of services providing, # of

students serviced)

2

Gate Count Contacts (# of contacts):

Activity Title Description Summer 2015

Fall 2015 Count

Spring 2016 Count

Total

Academic Alert Follow up on instructor referrals for students who were at risk of failing the course. The purpose is to provide the support to help students continue in the course and connect them to resources on campus.

N/A 1,388 (duplicated)

1,063 (duplicated)

2,451 (duplicated)

Academic Alert Follow up Referrals

Follow up system for students who were referred to CARE from the MySuccess Academic Alerts

N/A 16 (duplicated)

42 (duplicated)

58 (duplicated)

Walk-in and appointment advising

Types of advising include general personal, academic, career and financial aid focus

No data collected

525 (duplicated)

265 (duplicated)

790 (duplicated)

3

as well as connecting students to various resources and departments on campus and in the community.

COMPASS Placement

Advising FY students who are placed into Math 9 and Essentials English about the course expectations in relation to their intended major.

No data collected

13 9 22

Campaign Calls - Registration

Encouraged continuing students to register for the following term

NA 1189 (total number on call list) Registered = 447 for Fall 2015

1821 (Spring 2016 only – total number on call list) Registered = 1108 for Spring 2016

3010 (total number of students on call list for F’15 and Sp’16) 1555 (Students who have registered based on campaign efforts)

Campaign Calls – non-payment

Reminder call to students to pay tuition prior to purge date

NA 330 Re-registered = 200

311 Re-registered = 251

641 Re-registered = 451

4

Academic Coaching

Provided academic coaching for students enrolled in the College Experience Week, Development Education, and CTE courses to help them persist each term

NA 32 (unduplicated)

20 (new students)

52 (unduplicated)

Math 9 Presentations

Conducted weekly presentations focused on college success skills such as note-taking, time management, test anxiety, etc.

222 119 341

Math Refresher Program

Tracked students who signed up for a free Summer Bootcamp session to help them prep for the COMPASS placement.

2015 Boot Camp Math – 55 English - 24

79

Part III. Assessment of Service Area Outcome

5

A. Expected Level of Achievement (of each SAO) This section contains assessments for the following services that are provided by C.A.R.E. faculty and staff

CARE Evaluation (Participants) 2015-2016

What were your reasons for this visit? Please choose all that apply.

Answer Options Response Percent Response Count

Academic Alert 4.8% 3

Create an education success plan

19.4% 12

Assistance with Financial Aid

21.0% 13

Assistance with Registration

46.8% 29

Assistance with solving a campus related problem

3.2% 2

Get information about a program or service

17.7% 11

COMPASS test placement

27.4% 17

Other (please specify) 19.4% 12

answered question 62

skipped question 0

Number Response Date

Other (please specify) Categories

1 Jun 20, 2016

10:59 PM summer program

2 Jun 6, 2016

8:07 PM Classes

3 Jun 3, 2016

10:08 PM Assistance with 4 year academic plan & personal things

4 May 5, 2016

10:32 PM Re-apply for college

5 Apr 28, 2016

9:15 PM need help deciding on what I need to do to get into school

6 Mar 8, 2016

11:29 PM withdrawing from class

7 Feb 4, 2016

5:50 PM To get help for being out of school for so long and to better and push my education to a newer level.

8 Feb 2, 2016

7:36 PM Peer Coaching

9 Jan 30, 2016

3:33 PM Tutoring with English and Math courses

10 Jan 14, 2016

8:48 PM register at KCC

11 Oct 13, 2015

12:44 AM on campus jobs

12 Sep 28, 2015

12:18 AM Just visiting!

6

How important do you feel this office/program is to your progress and success as a student?


Very Important 90.3% 56

Somewhat Important 6.5% 4

Not important 1.6% 1

Not applicable 1.6% 1


skipped question 0

The CARE Staff assisted me with identifying and utilizing resources on campus. (Check all that apply)


ACCESS 16.4% 10

Career Services 21.3% 13

Tutoring 26.2% 16

Financial Aid 37.7% 23

Writing Center 21.3% 13

Library 21.3% 13

TRIO-SSS 26.2% 16

Native Hawaiian Center 19.7% 12

Academic Counseling 39.3% 24



skipped question 1

Number Response Date Other (please specify) Categories

1 Jun 21, 2016 10:04 PM Records office 2 Jun 6, 2016 8:07 PM Class help 3 Jun 3, 2016 10:08 PM UH Manoa and other resources

4 May 27, 2016 1:00 AM Faculty 5 May 27, 2016 12:58 AM STAR 6 May 12, 2016 10:07 PM cashier 7 May 5, 2016 10:32 PM Help to get back into college

8 Mar 7, 2016 7:53 PM new student orientation

9 Feb 25, 2016 2:13 AM HCC website 10 Feb 2, 2016 7:36 PM Personal 11 Jan 14, 2016 10:00 PM EdReady 12 Jan 14, 2016 8:48 PM selecting classes at KCC

13 Jan 13, 2016 8:17 PM website for AMT program and STAR

14 Jan 11, 2016 8:33 PM Records office 15 Jan 11, 2016 7:52 PM check class schedule

16 Jan 11, 2016 7:51 PM contact instructor

17 Jan 7, 2016 11:32 PM EdReady 18 Jan 7, 2016 11:09 PM Star

7

19 Jan 4, 2016 8:24 PM new student orientation

20 Sep 28, 2015 12:18 AM They do all the time when I visit!

21 Aug 14, 2015 5:49 AM getting me started

The CARE Staff helped me assess my academic progress by utilizing STAR, HCC Website, and other resources

Answer Options Strongly Agree

Agree

Neither Disagree

Nor Agree

Disagree Strongly Disagree

Rating Average

Response Count

46 11 2 0 3 4.56 62


skipped question 0

The CARE staff assisted me with: (check all that apply)


Time management 31.7% 19

Goal setting 36.7% 22

Organizing priorities 55.0% 33

Life commitments 38.3% 23



skipped question 2


1 May 27, 2016 1:00

AM Understanding the prerequisite for the DISL program

2 May 27, 2016 12:58

AM STAR

3 May 17, 2016 10:33

PM its difficult to register for someone going back to school

4 May 5, 2016 10:32

PM Academic Coaching

5 Mar 12, 2016 2:17

AM Fasa

6 Mar 8, 2016 10:19

PM Accessing Pearsons account

7 Feb 2, 2016 7:36 PM Personal

8 Jan 14, 2016 8:48

PM Suspension

9 Jan 11, 2016 7:51

PM adding closed class

10 Jan 7, 2016 11:08

PM scholarships

11 Dec 29, 2015 2:18

AM Ina helped me with changing my schedule for spring semester.

12 Oct 30, 2015 12:02

AM FAFSA Application

8

13 Oct 13, 2015 12:45

AM orientation

14 Oct 13, 2015 12:44

AM job placement

15 Sep 28, 2015 12:18

AM They assist me all the time when I visit them!

16 Aug 14, 2015 2:47

AM MySuccess appointment feature

I would recommend students to seek out help from the CARE Staff.

Answer Options Strongly Agree

Agree

Neither Disagree

Nor Agree

Disagree Strongly Disagree

Rating Average

Response Count

54 4 1 1 2 4.73 62


skipped question 0

Please provide additional comments to help us provide better service to students.

Answer Options Response Count

21


skipped question 41

Number

Response Date

Response Text

1

Jun 21, 2016

10:04 PM Ina is a big help with my classes.

2

Jun 18, 2016

12:49 AM Ina helped me register for classes. She is very helpful.

3

Jun 6, 2016

8:07 PM N/A

4

Jun 3, 2016

10:08 PM

Ina Miller-Cabasug is helpful with listening to my needs to referring to resources that will help me best!

5

Jun 3, 2016

9:46 PM Very helpful, very much appreciated.

6

May 27, 2016

1:00 AM Ms. Miller-Cabasug was very informative in helping us understand the prerequisite requirements for the DISL program.

7

May 27, 2016

12:58 AM Ina's great in helping me understand my math requirements for my major.

9

8

May 17, 2016

10:33 PM

I have no clue what a CARE staff is and what they are suppose to do. However Im new to school, being that I haven't been on a school setting for years

9

May 5, 2016

10:32 PM i think this is the best service an the support an guidance is awesome.....

10

Apr 28, 2016

9:15 PM N/a

11

Mar 11, 2016

11:07 PM Thank you CARE staff for all your hard work! Especially, JanJan!

12

Feb 9, 2016

9:26 AM

Merge with Financial Aid. Their department is hopeless. They are NEVER accommodating to us and they just tell us "oh, you can just go to..." please really? They wouldn't help students renew their aid and going to the website is a total hassle.

13

Feb 4, 2016

5:50 PM

I have learned a valuable lesson. The only 1 thing I would recommend, is that, every student should be constantly reminded of the services that all of you provide is a stepping stone to a better career in their future.

14

Feb 2, 2016

7:36 PM Thank you so much Jan Jan for helping me to succeed in my academic journey at HCC! Continue to do GREAT WORKS!!!

15

Feb 2, 2016

6:06 AM The staff is very welcoming/friendly. I don't hesitate to go there when I'm in need of help.

16

Jan 30, 2016

3:33 PM Some students, such as I, don't really know about your service's. Maybe a "Billboard", should be posted and, or erected on the bottom of building 7.

17

Jan 4, 2016

8:48 PM Thank you for helping me understand what i need to start college

18

Dec 29, 2015

2:18 AM Thank you for you help with changing my schedule and calling financial aid.

19

Sep 28, 2015

12:18 AM

The CARE team does an outstanding job helping students, and I know because I'm there all the time to witness this!

20

Sep 3, 2015

9:34 PM Give them tips about what they should do on their first day of college, lots of students like myself were more used to high school and now I know what to do

21

Aug 19, 2015

10:04 PM

Thank You so much C.A.R.E staff for always keeping me on track! Especially Jan Abo-Vierra!

10

In assessing the service area outcomes, the overall qualitative assessment gathered from students who have sought out C.A.R.E. services show that majority felt that the program is very important to the progress and success for students. Students felt that the C.A.R.E. staff assisted them with their top three self-management skills:

1. Organizing priorities 2. Life commitments 3. Goal setting

As well as seeking resources on campus such as Academic Counseling, Financial Aid, and new student orientation/registration. The top three reason for student visits were:

1. Assistance with Registration 2. COMPASS test placement 3. Assistance with Financial Aid

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B. Courses Assessed (if applicable)

Math 9 Study Skills Evaluation for Fall 2015

I found the following Study Skills presentations useful in helping me be successful in my classes: (check all that apply)

Answer Options Response

Percent Response

Count

Identifying Learning Styles 66.2% 147

Note-taking strategies 59.5% 132

Test Strategies and Test Anxiety 63.5% 141

Time Management and SMART Goal Setting 81.5% 181

None of the above 3.6% 8


skipped question 0

The information in the handouts provided in the study skills presentations were useful.


Percent Response

Count

Strongly Agree 57.7% 128

Agree 40.5% 90

Disagree 1.4% 3

Strongly Disagree 0.5% 1


skipped question 0

The activities were useful in helping me apply different study skills techniques to be successful in my classes.


Percent Response

Count


Agree 46.4% 103

Disagree 1.4% 3



skipped question 0

I know about various campus resources available to assist me with my college success.


Percent Response

Count


Agree 54.1% 120

Disagree 2.7% 6



skipped question 0

12

I recommend the study skills presentations continue for future students.



Agree 42.8% 95

Disagree 0.9% 2



skipped question 0

Please provide any additional comments:


53 answered question 53

skipped question 169

Number

Response Date Response Text

1 Oct 12, 2015 9:43

PM It should really help students

2 Oct 12, 2015 9:42

PM Awesome job

3 Oct 12, 2015 9:42

PM Very good

4 Oct 12, 2015 9:40

PM Very informative and not boring. Fun and interactive.

5 Oct 12, 2015 9:35

PM Great information.

6 Oct 12, 2015 9:35

PM Very good presentation for incoming freshmans.

7 Oct 12, 2015 9:33

PM It was very useful

8 Oct 12, 2015 9:33

PM It was a great presentation

9 Oct 12, 2015 9:32

PM There should be more game activities to make things/learning fun

10 Oct 12, 2015 9:31

PM It was really good.

11 Oct 12, 2015 9:30

PM THX 4 coming

12 Oct 12, 2015 9:30

PM

This lady is so chill Wish she was my teacher

13 Oct 12, 2015 9:28

PM The presentations were very helpful.

14 Oct 12, 2015 9:27

PM IDk

15 Oct 12, 2015 9:26

PM Be organized and study hard.

16 Oct 12, 2015 9:25

PM Kahoot it was a great game...

17 Oct 12, 2015 9:24

PM Thanks for the candy.

13

18 Oct 11, 2015 7:46

AM Our speaker Krisi Teruya did a great job! :)

19 Oct 11, 2015 7:34

AM The Teacher was very helpful and told me every thing I need to do to get to my goal

20 Oct 11, 2015 7:07

AM That game is really useful

21 Oct 11, 2015 7:02

AM I learned a lot from those study skill presentations.

22 Oct 11, 2015 7:01

AM I love the game!

23 Oct 11, 2015 3:22

AM Maybe can have more of the Kahoot games

24 Oct 11, 2015 3:21

AM Very informational

25 Oct 11, 2015 3:18

AM Good job

26 Oct 11, 2015 2:01

AM Great presentation.

27 Oct 11, 2015 1:28

AM I like the lesson, really helped on how to study!

28 Oct 11, 2015 1:27

AM Great presentation on how to study for a test/exam.

29 Oct 11, 2015 1:06

AM I enjoyed the presentation for the reminder of some skills and the information on new ones. :)

30 Oct 11, 2015 1:05

AM It was a great presentation.

31 Oct 11, 2015 1:04

AM This was very useful!

32 Oct 11, 2015 1:02

AM Really great teaching method.

33 Oct 10, 2015 9:54

PM I really enjoyed the presentation it was very helpful.

34 Oct 10, 2015 9:54

PM

The presentations were very helpful and easy skills that can be used. It also helps with everything going on throughout the week to help manage everything.

35 Oct 10, 2015 9:52

PM Thanks, for the introduction of the game kahoot! You're very sweet =)

36 Oct 10, 2015 9:51

PM First video needs voice over

37 Oct 10, 2015 9:50

PM This presentation was really good.

38 Oct 10, 2015 9:49

PM =)

39 Oct 10, 2015 9:42

PM Our counselor is amazing at what she does. we need more dedicated worker's like Ina Miller. more pay raises for our faculty.

40 Oct 10, 2015 9:40

PM Mahalo for your effort and time to help us students

41 Oct 10, 2015 9:28

PM Yes I will utilize my resources

42 Oct 10, 2015 8:49

PM Actually writing/calculating how many hrs I spend on my daily activities really helped. I can now organize accordingly.

43 Oct 10, 2015 8:48

PM Mrs. Ina was really amazing with her presentation. I'm hoping to see her in more class presentation in the future.

44 Oct 10, 2015 8:46

PM Maybe a presentation specifically for single parents. I was not aware of on campus resources for childcare.

45 Oct 10, 2015 8:45

PM Continue to have study skills time.

46 Oct 10, 2015 8:44

PM I will follow this rules

14

47 Oct 10, 2015 8:44

PM This is good. maybe this could be good for the higher classes too.

48 Oct 10, 2015 8:43

PM Thank you for pointing out the google drive, I did not know this :)

49 Oct 10, 2015 8:42

PM Thank you for taking the time to help us obtain our goals! It way very helpful!

50 Oct 10, 2015 8:30

PM Great presentations! Very helpful!

51 Oct 10, 2015 8:26

PM Very insiteful and helpful

52 Oct 10, 2015 8:18

PM Thank you for your time

53 Oct 10, 2015 7:53

PM I think the presentations helped me a lot and I learned a lot of more study skills.

Please provide ideas for other study skill topics that you think will help other students:


32


skipped question 190

Number Response Date Response Text

1 Oct 12, 2015 9:42

PM You guys did it All

2 Oct 12, 2015 9:35

PM More games

3 Oct 12, 2015 9:33

PM It was very useful.

4 Oct 12, 2015 9:32

PM studying

5 Oct 12, 2015 9:32

PM Those class games/activities definitely keep everyone engaged. Do more of these.

6 Oct 12, 2015 9:31

PM I do not know.

7 Oct 12, 2015 9:30

PM do more kahoot stuff

8 Oct 12, 2015 9:29

PM Prioritizing school/work

9 Oct 12, 2015 9:27

PM More candy

10 Oct 12, 2015 9:26

PM Getting rid of strong distractions

11 Oct 12, 2015 9:24

PM Being organized, and choosing classes wisely.

12 Oct 11, 2015 7:02

AM Time management & study skills for English and Science prerequisites.

13 Oct 11, 2015 3:22

AM You pretty much covered everything

14 Oct 11, 2015 3:20

AM N/A it was good

15 Oct 11, 2015 2:16

AM

Understand the work Study

15

Ask questions

16 Oct 11, 2015 2:12

AM

making flash cards using khan academy

17 Oct 11, 2015 1:50

AM Getting good rest.

18 Oct 11, 2015 1:28

AM talk more about help and where to go if need help with your classes.

19 Oct 11, 2015 1:26

AM

study in comfortable environment. have no distractions

20 Oct 11, 2015 1:06

AM use these skills and apply them to your everyday school life

21 Oct 11, 2015 1:04

AM um, I can't really add anything because it had everything.

22 Oct 11, 2015 1:02

AM Do Not Procrastinate!!!

23 Oct 11, 2015 1:00

AM focus in class and do the work

24 Oct 11, 2015

12:59 AM key notes

25 Oct 10, 2015 9:52

PM use flash cards to help you study.

26 Oct 10, 2015 9:42

PM more snacks and healthy snacks during presentation

27 Oct 10, 2015 9:39

PM Everything is perfect.

28 Oct 10, 2015 8:50

PM

Time/self-management Confidence

29 Oct 10, 2015 8:46

PM Time management specifics.

30 Oct 10, 2015 8:18

PM Your doing great! =)

31 Oct 10, 2015 7:53

PM To be prepared for class and go through what work you have for classes.

32 Oct 10, 2015 7:52

PM more games

Math 9 Study Skills Evaluation for Spring 2016

I found the following Study Skills presentations useful in helping me be successful in my classes: (check all that apply)


Percent Response Count

Identifying Learning Styles 68.1% 81

Note-taking strategies 71.4% 85

Time Management and SMART Goal Setting 85.7% 102

Test Strategies and Test Anxiety 68.1% 81

None of the above 0.0% 0


skipped question 0

16

The information in the handouts provided in the study skills presentations were useful.



Agree 40.3% 48

Disagree 0.0% 0



skipped question 0

The activities were useful in helping me apply different study skills techniques to be successful in my classes.



Agree 37.8% 45

Disagree 0.8% 1



skipped question 0

I know about various campus resources available to assist me with my college success.



Agree 35.3% 42

Disagree 5.9% 7



skipped question 0

I recommend the study skills presentations continue for future students.



Agree 26.9% 32

Disagree 1.7% 2



skipped question 0

17

Please provide any additional comments:


67


skipped question 52


1 Jan 22, 2016 2:03

AM Continuing how you do your explanation and how you provide the solution.

2 Jan 22, 2016 1:52

AM Thank you very much for all your help and support please continue to keep all students strong with your help.

3 Jan 22, 2016 1:47

AM Thumbs up

4 Jan 22, 2016 1:45

AM EVERYTHING WAS CHERRY AND PERFECT

5 Jan 22, 2016 1:44

AM N/A

6 Jan 22, 2016 1:43

AM N/A

7 Jan 22, 2016 1:42

AM None

8 Jan 22, 2016 1:41

AM That was fun

9 Jan 22, 2016 1:39

AM Interesting and fun

10 Jan 22, 2016 1:38

AM The game and the activities helped a lot.

11 Jan 22, 2016 1:36

AM was very helpful maybe more help with book grants and resources.

12 Jan 22, 2016 1:31

AM N/A

13 Jan 22, 2016 1:30

AM test taking strategies greatly influence me because I too have test anxiety.

14 Jan 22, 2016 1:28

AM more kahoot.com interaction

15 Jan 22, 2016 1:24

AM Much mahalo, great job

16 Jan 22, 2016 1:03

AM I loved and very useful information towards my being successful in college.

17 Jan 22, 2016 12:47

AM THE KUHOOT GAME WE PLAY REALLY HELP ME TO REMEMBER AND STICK TO MY BRAIN ALL THE THING ME LEARNED

18 Jan 22, 2016 12:37

AM THE KUHOOT GAME WE PLAY REALLY HELP ME TO REMEMBER AND STICK TO MY BRAIN ALL THE THING WE LEARNED.

19 Jan 22, 2016 12:32

AM N/A

20 Jan 22, 2016 12:30

AM No comment

21 Jan 22, 2016 12:27

AM More chocolate please

22 Jan 22, 2016 12:26

AM N/A

23 Jan 22, 2016 12:19

AM Study skills is very useful for student because it could help them get a better grade

24 Jan 22, 2016 12:15

AM Keep up the good work with helping student with their study skills.

18

25 Jan 22, 2016 12:13

AM The kahoot online class involvement was awesome

26 Jan 22, 2016 12:12

AM AWSOME

27 Jan 22, 2016 12:11

AM N/A

28 Jan 22, 2016 12:09

AM N/A

29 Jan 22, 2016 12:08

AM enjoyed the kohoots,it

30 Jan 22, 2016 12:07

AM Good job on your power point.

31 Jan 22, 2016 12:05

AM The game made learning fun and interesting.

32 Jan 21, 2016 11:53

PM N/A

33 Jan 21, 2016 11:52

PM None

34 Jan 21, 2016 11:30

PM The game helped with a gap in the lector which helped me focus that a constant lecture.

35 Jan 21, 2016 11:25

PM This information should be given to every class

36 Jan 21, 2016 11:19

PM N/A

37 Jan 21, 2016 11:18

PM N/A

38 Jan 21, 2016 11:14

PM N/A

39 Jan 21, 2016 11:09

PM None

40 Jan 21, 2016 11:05

PM I likes the game at the very end.

41 Jan 21, 2016 11:03

PM Good presentation

42 Jan 21, 2016 11:02

PM Thank you for providing this resource.

43 Jan 21, 2016 11:01

PM Good

44 Jan 21, 2016 7:37

PM Great presentation

45 Jan 21, 2016 7:26

PM It was a great presentation, I really liked the game in the end.

46 Jan 21, 2016 7:24

PM NONE

47 Jan 21, 2016 1:27

AM The end of the game was helpful to me because how we had to recall what we learned and that made me remember the entire concept more.

48 Jan 21, 2016 1:21

AM The study skills presentation helped a lot with information that I might take action towards in the near future.

49 Jan 20, 2016 10:58

PM NONE

50 Jan 20, 2016 10:56

PM None! she got it covered

51 Jan 20, 2016 10:08

PM Kahoot game was fun.

52 Jan 20, 2016 10:04

PM Thank you

53 Jan 20, 2016 10:03

PM Very thankful to see other ways of budgeting time.

54 Jan 20, 2016 10:00

PM N/A

19

55 Jan 20, 2016 9:59

PM None

56 Jan 20, 2016 1:26

AM None

57 Jan 20, 2016 1:25

AM The presentation helped us in managing our time and enhance our knowledge about the things that should be in our priorities.

58 Jan 20, 2016 1:22

AM Ms. Ina was helpful and was presenting really nice.

59 Jan 20, 2016 1:20

AM None

60 Jan 20, 2016 1:18

AM Ms. Ina was a really good and nice presenter.

61 Jan 20, 2016 1:16

AM really helpful! Thank you for helping.

62 Jan 20, 2016 1:14

AM The last activity was great

63 Jan 20, 2016 1:11

AM This was useful and helpful

64 Jan 20, 2016 1:10

AM N/A

65 Jan 20, 2016 12:54

AM The corkey graphics were unnecessary also sound was to loud.

66 Jan 20, 2016 12:49

AM N/A

67 Jan 20, 2016 12:47

AM Thank you

Please provide ideas for other study skill topics that you think will help other students:


57


skipped question 62


1 Jan 22, 2016 2:03

AM Keep continuing and explaining about time management.

2 Jan 22, 2016 1:52

AM

Your information is important to every student in Hcc and all college compass thank you.

3 Jan 22, 2016 1:47

AM Maybe involve students throughout presentation so they don't get distracted with others.

4 Jan 22, 2016 1:45

AM NOTES AND ASK FOR HELP

5 Jan 22, 2016 1:44

AM N/A

6 Jan 22, 2016 1:43

AM Stay focus on goals.

7 Jan 22, 2016 1:42

AM None

8 Jan 22, 2016 1:39

AM Notes

9 Jan 22, 2016 1:38

AM none needed

20

10 Jan 22, 2016 1:36

AM grants and loans

11 Jan 22, 2016 1:31

AM n/a

12 Jan 22, 2016 1:30

AM Note taking

13 Jan 22, 2016 1:28

AM more cell phone usage

14 Jan 22, 2016 1:26

AM stress

15 Jan 22, 2016 1:25

AM more on test anxiety.

16 Jan 22, 2016

12:32 AM Not at this time.

17 Jan 22, 2016

12:30 AM No comment

18 Jan 22, 2016

12:26 AM Do some visual activity's

19 Jan 22, 2016

12:19 AM

-Time management - Note taking

20 Jan 22, 2016

12:15 AM Don't procrastination

21 Jan 22, 2016

12:13 AM N/A

22 Jan 22, 2016

12:12 AM NONE

23 Jan 22, 2016

12:11 AM N/A

24 Jan 22, 2016

12:09 AM N/A

25 Jan 22, 2016

12:08 AM Do this for other course.

26 Jan 22, 2016

12:07 AM N/A

27 Jan 22, 2016

12:05 AM N/A

28 Jan 21, 2016

11:53 PM Don't stress out

29 Jan 21, 2016

11:52 PM None

30 Jan 21, 2016

11:30 PM Music

31 Jan 21, 2016

11:25 PM Group work

32 Jan 21, 2016

11:18 PM Don't give up

33 Jan 21, 2016

11:14 PM N/A

34 Jan 21, 2016

11:09 PM None

35 Jan 21, 2016

11:06 PM Make your own schedule for study

36 Jan 21, 2016

11:03 PM It was good

37 Jan 21, 2016 7:24

PM NONE

38 Jan 21, 2016 1:27

AM if you are jumbled up with a lot of task to do think about the important one and complete them in that order one at a time.

21

39 Jan 21, 2016 1:21

AM To make sure every student engages in the activity.

40 Jan 20, 2016

10:58 PM NONE

41 Jan 20, 2016

10:08 PM adding more online inter active games.

42 Jan 20, 2016

10:06 PM The kahoot is good to use

43 Jan 20, 2016

10:00 PM N/A

44 Jan 20, 2016 9:59

PM None

45 Jan 20, 2016 1:26

AM None

46 Jan 20, 2016 1:25

AM Open conversation with students.

47 Jan 20, 2016 1:22

AM The presentation was good,no other topics should be added.

48 Jan 20, 2016 1:20

AM None

49 Jan 20, 2016 1:19

AM More interactive activities Hands on movement.

50 Jan 20, 2016 1:18

AM These topics are good enough.

51 Jan 20, 2016 1:16

AM Study session

52 Jan 20, 2016 1:14

AM Keep up the great work

53 Jan 20, 2016 1:10

AM Study don't give up

54 Jan 20, 2016

12:55 AM Use the tutors that the colleges has to offer.

55 Jan 20, 2016

12:54 AM Include information on the hazards of excuses more device usage the effects on physical logical performance.

56 Jan 20, 2016

12:49 AM N/A

57 Jan 20, 2016

12:47 AM none

Based on the assessment for the Math 9 Study Skills presentations conducted

this past academic year, majority of the students strongly agreed that the course activities were useful in helping them apply different study skills techniques to be successful in their classes. 7 students disagreed or strongly disagreed that the study skill course activities were useful in helping them apply different study skills techniques to be successful in their classes, and a total of 5 students disagreed or strongly disagreed to continue the study skills course for future students. Despite the rankings of a few students, majority felt that the presentations conducted in class allowed them to utilize and apply the skills toward other classes.

C. Assessment Strategy/Instrument

The C.A.R.E. program used data pulled from the IRO department to assess the success of the services provided as well as Survey Monkey to collect the quantitative and qualitative assessment when applicable.

22

D. Assessment Results

1. MySuccess Academic Alert Quantitative Data Results:

Fall 2015 MySuccess Academic Alert Data Summary

1. Total Referrals - Duplicated (This amount include students who have multiple referral for different classes as well as students who have more than one referral for a same class) = 1388 2. Total referrals – Unduplicated (This amount reflects total number of students that were referred. Amount is less that the duplicated amount since some student had more than one referral for same class but submitted at different times. Amount may also count the same student more than once if he/she have referrals for multiple classes.) = 637 3. Actual Number of Students Referred. (If a student had multiple referral for the same class and/or multiple referrals for different classes, the student is only counted once) = 535 4. Amount of referrals who didn’t pass (Unduplicated) - Includes “I” and withdraw grades = 424

- “IC” = 1 - “ID” = 1 - “IN” = 6 - “IF” = 12 - “F” = 195 - “N” = 75 - “W” = 114 - “DC” (Drop Course w/o “W”) = 11 - “A-1” (Admin Drop w/o “W” – 100% Refund) = 9

5. Amount of referrals that passed their class (Unduplicated) = 213 - “A” = 35 - “B” = 45 - “C” = 87 - “D” = 46 6. Amount of referrals for developmental courses (Unduplicated) = 79 7. Number of students that were referred and are registered for the Spring 2016 semester = 288 8. Number of students referred that are suspended in the Spring 2016 semester = 37 9. Number of students referred that are dismissed in the Spring 2016 semester = 5 10. Number of students with financial obligations = 69 11. Developmental Ed Classes (duplicated) = 195

- See Developmental Breakdown Spreadsheet 12. Number of Distance Education Class Referrals (Unduplicated) = 203

23

- Grades - “A” = 18 - “B” = 15 - “C” = 17 - “D” = 7

- “F” = 57 - “N” = 36 - “ID” = 1 - “IF” = 3 - “IN” = 5 - “W” = 35 - “DC” = 4 - “A-1” = 5

- Registered for Spring 2016 = 85

24

Spring 2016 MySuccess Academic Alert Data Summary:

1. Total Referrals - Duplicated (This amount include students who have multiple referral for different classes as well as students who have more than one referral for a same class) = 1,063 2. Total referrals – Unduplicated (This amount reflects total number of students that were referred. Amount is less than the duplicated amount since some students had more than one referral for same class but submitted at different times. Amount may also count the same student more than once if he/she have referrals for multiple classes.) = 574 3. Actual Number of Students Referred. (If a student had multiple referral for the same class and/or multiple referrals for different classes, the student is only counted once) = 467 4. Amount of referrals who didn’t pass (Unduplicated) - Includes “I” and withdraw grades = 408

- “ID” = 2 - “IN” = 2 - “IF” = 6 - “F” = 187 - “N” = 52 - “W” = 100 - “DC” (Drop Course w/o “W”) = 18 - “A-1” (Admin Drop w/o “W” – 100% Refund) = 40 - “WA” (Withdraw Course W/Approval) = 1

5. Amount of referrals that passed their class (Unduplicated) = 166 - “A” = 12 - “B” = 30 - “C” = 69 - “D” = 55 6. Amount of referrals for developmental courses (Unduplicated) = 116

- See “Developmental Breakdown” spreadsheet for details 7. Number of students that were referred and are registered for the Fall 2016 semester = 138 8. Number of students referred that are suspended after the Spring 2016 semester = 65 9. Number of students referred that are dismissed after the Spring 2016 semester = 4 10. Number of students with financial obligations after the Spring 2016 semester = 93 11. Developmental Ed Classes (duplicated) = 116

- See Developmental Breakdown Spreadsheet 12. Number of Distance Education Class Referrals (Unduplicated) = 159 - Grades - “A” = 5 - “B” = 7

25

- “C” = 14 - “D” = 4

- “F” = 48 - “N” = 29 - “ID” = 1 - “IN” = 1 - “W” = 32 - “DC” = 7 - “A-1” =10 - “WA” = 1

- Registered for Fall 2017 = 26 - How many DE faculty submitted alerts = 15 13. CTE referrals = See CTE Breakdown Spreadsheet for details

In the Fall 2015 and Spring 2016 terms, there was a high volume of referrals that

came in from faculty who were concerned about their students’ progress in their classes. These numbers clearly demonstrate a high demand for outreach and support that our department provides to both faculty and students. Passing Rates:

In Fall 2015, there were 213 out of 535 (39.8%), unduplicated, students that passed a course they were referred in with A, B, C, or D grades.

In Spring 2016, 166 out of 408 (40.6%), unduplicated, number of students who

passed with these grades.

Persistence Rates (Student who registered for the following term):

In the Fall 2015 term, 288 out of 535 (53.8%) students that were referred and registered for the Spring 2016 term.

In the Spring 2016 term, 138 out of 408 (33.8%) students that were referred and registered for the Fall 2016 term.

The CARE program receives referrals from instructors using the MySuccess Early Alert online form. This allows instructors to recommend students who they feel may need additional support and assistance so that they can make the best decision for themselves. Instructional faculty have four opportunities to submit these referrals throughout the semester. The following qualitative assessment from both the faculty and student provides insight into the alert process.

26

2. MySuccess Early Alert Student and Faculty Qualitative Data Results:

A. Fall 2015 MySuccess Academic Alert Student Survey Response:

Was the MySuccess Academic Alert referral system effective in helpig you stay on track with your academic goals? Why/Why not?


Yes 100.0% 5

No 0.0% 0

Why/Why Not 3

answered question 5

skipped question 0

Number

Response Date

Why/Why Not Categories

1

Dec 15, 2015

1:57 AM helped me to stay focused with assignments and projects.

2

Dec 11, 2015

2:57 AM

i was able to talk to a counselor about my academic record during the semester. he explained what is happening and where i could go for further assistance and what to do with my goals.

3

Dec 10, 2015

11:00 PM It lets me know what I need to accomplish so that I can graduate on time

I was glad to speak to someone other than my professor about my situation.


Yes 60.0% 3

No 40.0% 2

answered question 5

skipped question 0

I appreciated that there was someone who contacted and cared about my success in college.


Yes 100.0% 5

No 0.0% 0

answered question 5

skipped question 0

27

Please select the reason(s) why you felt the C.A.R.E. Staff was helpful.


Percent Response

Count

They were available to assist me in communicating with my instructor(s) about the challenges that I faced this semester.

100.0% 5

They informed me of various campus services that I could utilize. 40.0% 2

They devoted enough time to discuss my issue(s) in the class. 60.0% 3

They were able to guide me through self-management skills like time management, goal setting, and prioritizing responsibilities.

40.0% 2

They provided accurate information. 60.0% 3

answered question 5

skipped question 0

Did you follow-up or take any actions as result of the contact by the C.A.R.E. Staff?


Yes 100.0% 5

No 0.0% 0

answered question 5

skipped question 0

If you were advised to seek assistance from any campus support programs, which programs did you use? Check all that apply.



Math Tutoring 20.0% 1

TRIO 20.0% 1


Testing and Tutoring 20.0% 1

Counseling Department 40.0% 2

VA rep 0.0% 0

Financial Aid Office 20.0% 1

Student ACCESS 20.0% 1

Mental Health and Wellness counselor 0.0% 0

Student Life and Development 0.0% 0


Records Office 0.0% 0

Admissions Office 0.0% 0

Library 20.0% 1


answered question 5

skipped question 0

28


1 Dec 15, 2015 1:57 AM no other contact from them

Do you think that the MySuccess Academic Alert referral system was helpful for students who need the extra support in college?


Yes 60.0% 3

No 40.0% 2

Why/Why Not? 2

answered question 5

skipped question 0

Number

Response Date

Why/Why Not? Categories

1

Dec 15, 2015

1:57 AM

person i finally contacted didn't return my email response. neither did she contact my instructor again. there was no further meeting to discuss my situations. no follow-up condiitions.

2

Dec 11, 2015

2:57 AM they could get helpful information and support from the staff members who are eager to gather information that i needed.

B. Spring 2016 MySuccess Academic Alert Student Survey Response:

Was the MySuccess Academic Alert referral system effective in helping you stay on track with your academic goals? Why/Why not?


Yes 83.3% 15

No 16.7% 3

Why/Why Not 7


skipped question 0

Number

Response Date

Why/Why Not Categories

1

May 8, 2016

12:23 AM I don't recall being contacted this semester

2

May 4, 2016

3:04 AM They have always offered assistance whenever I needed it.

3

Apr 29, 2016

7:52 AM

No. They called me to tell me I was failing because my professor hadn't received my final (which I had taken). I asked them to follow up because i couldn't reach my professor and they never called me back.

4

Apr 28, 2016

2:56 PM yes because I would often meet with staff Jan atleast 2 ×a ek IR more ...

29

5

Apr 28, 2016

2:55 PM yes because I would often meet with staff Jan atleast 2 ×a ek IR more ...

6

Apr 28, 2016

2:31 AM I never got a follow up

7

Apr 28, 2016

12:25 AM i did my beat in classes i took

I was glad to speak to someone other than my professor about my situation.


Yes 94.1% 16

No 5.9% 1


skipped question 1

I appreciated that there was someone who contacted and cared about my success in college.


Yes 88.9% 16

No 11.1% 2


skipped question 0

Please select the reason(s) why you felt the C.A.R.E. Staff was helpful.


They were available to assist me in communicating with my instructor(s) about the challenges that I faced this semester.

43.8% 7

They informed me of various campus services that I could utilize.

56.3% 9

They devoted enough time to discuss my issue(s) in the class.

37.5% 6

They were able to guide me through self-management skills like time management, goal setting, and prioritizing responsibilities.

18.8% 3

They provided accurate information. 56.3% 9


skipped question 2

Did you follow-up or take any actions as result of the contact by the C.A.R.E. Staff?

30


Yes 44.4% 8

No 55.6% 10


skipped question 0

If you were advised to seek assistance from any campus support programs, which programs did you use? Check all that apply.



Math Tutoring 14.3% 2

TRIO 35.7% 5


Testing and Tutoring 21.4% 3

Counseling Department 14.3% 2

VA rep 7.1% 1

Financial Aid Office 42.9% 6

Student ACCESS 28.6% 4

Mental Health and Wellness counselor 14.3% 2

Student Life and Development 14.3% 2


Records Office 14.3% 2

Admissions Office 28.6% 4

Library 28.6% 4



skipped question 4

Number Response Date Other (please specify)

Categories

1 Apr 28, 2016 2:56 PM Mr.Red 2 Apr 28, 2016 2:55 PM Mr.Red 3 Apr 28, 2016 2:25 PM Brainfuse!

Do you think that the MySuccess Academic Alert referral system was helpful for students who need the extra support in college?


Yes 66.7% 12

No 33.3% 6

Why/Why Not? 5


skipped question 0

Number

Response Date

Why/Why Not? Categories

31

1

May 8, 2016

12:23 AM They definately helped me in the fall of 2015, but not spring 16...

2

May 4, 2016

3:04 AM They give more time to each students who need the extra help as the main professors would not be able to help each and every student one-on-one.

3

Apr 29, 2016

8:58 AM I don't think that some students are capable to use it that well.

4

Apr 29, 2016

7:52 AM

No, the person that called me expressed that other students had the same problem with my professor, yet they did nothing to help me. I had to go to my campus and find my final to prove to my professor that I took it.

5

Apr 28, 2016

2:31 AM I don't know how to do so..

Based on the responses we received from the student evaluation of MySuccess Early Alert, majority of the students felt that that the CARE staff and the MySuccess Academic Alert referral system was helpful for students in:

communicating with their instructor(s)

providing accurate information

informing them of various campus services

devoting enough time to discuss their issues in class However, 8 students felt the MySuccess Academic Alert referral system was not helpful for students who need the extra support in college. One student provided the following comment, “No, the person that called me expressed that other students had the same problem with my professor, yet they did nothing to help me. I had to go to my campus and find my final to prove to my professor that I took it.” This upcoming AY 16-17, the CARE program will be reformatting three area of the Academic Alert process so that there is a more efficient communication between the instructor and their students. First, the instructors can submit direct referrals to campus support services to encourage students to utilize the resource prior to raising an academic alert. This will allow a support service personnel to contact the student and provide immediate service. Second, instructors can submit a to-do item requesting their students call, email or meet with them. This allows the instructors a direct communication method with their students. Finally, the academic flags will be more streamlined allowing instructors to provide additional information to assist the CARE staff in communicating and following up with student referrals. The overall goal is to provide instructors and students a more efficient and effective support system at Honolulu CC.

32

B. Fall 2015 MySuccess Academic Alert Faculty Survey Response:

Did you utilize the MySuccess Alerts this semester?


Yes 94.1% 16

No. Why? Skip questions 3-8. 5.9% 1


skipped question 0

Number Response Date No. Why? Skip questions 3-8.

Categories

1 Dec 10, 2015 10:00 PM no reason

I would continue to use the MySuccess Academic Alert for future student referrals.


Yes 87.5% 14

No (Why not): 12.5% 2


skipped question 1

Number Response Date No (Why not): Categories

1 Dec 12, 2015 2:15

AM student was dropped from class without his request

2 Dec 11, 2015 2:15

AM Some students found the inquiries bothersome and intrusive.

If you answered "No" to the previous question, skip to question 8. The C.A.R.E. staff provided sufficient information about my student(s) in their follow-up messages.

Answer Options Very

Satisfied Satisfied Neutral Dissatisfied

Very Dissatisfied

Rating Average

Response Count

8 3 2 1 1 1.93 15


skipped question 2

Because of the MySuccess Academic Alert referral system, I noticed an improvement in my student(s):


Attendance 46.7% 7

33

Academic Progress 20.0% 3

Quiz/Test Scores 6.7% 1

Submitting Assignments 20.0% 3

Understanding Course Content 6.7% 1

Communication with me 33.3% 5

Personal Issues 0.0% 0

No change or improvements 33.3% 5



skipped question 2

Overall, the MySuccess Academic Alert referral system was useful in addresing my student concerns.


Yes 75.0% 12

No (Why not): 25.0% 4


skipped question 1

Number

Response Date

No (Why not): Categories

1

Dec 16, 2015

3:55 PM

Generally, the only response I received was that the student had been called and had never called back. This system is too impersonal. I liked the way we used to do this--before Starfish.

2

Dec 12, 2015

2:15 AM did not have any effect on his attendance

3

Dec 11, 2015

2:15 AM Students that were not going to continue ignored the inquiry and students that were going to return would have returned anyway.

4

Dec 10, 2015

8:24 PM Too late

Please provide any areas to improve upon.


6

answered question 6

skipped question 11

Number

Response Date

Response Text

1

Dec 22, 2015

1:54 AM To be fair, the survey should provide individual evaluation for each member in the team.

2

Dec 16, 2015

3:55 PM

There must be a better way to do this than filling my mailbox with e-mails that say essentially that nothing has been done. One thing we might do is NOT send an e-mail for each item checked for each student. How about one e-mail that

34

addresses all concerns for each student? In other words, send one e-mail to me about each student.

3

Dec 11, 2015

7:03 AM Ina and Don are amazing - they work very hard to contact my students, and their help brings back students who would otherwise have disappeared.

4

Dec 10, 2015

10:05 PM Great resource.

5

Dec 10, 2015

10:00 PM none

6

Dec 10, 2015

8:55 PM There is an issue I have had before about students being dropped when I raise a flag. This did not happen this time, but I am not sure this bug was fixed.

Spring 2016 MySuccess Academic Alert Faculty Survey Response:

MySuccess Faculty Survey SPRING 16

Did you utilize the MySuccess Alerts this semester?

Answer Options Response Percent Response

Count

Yes 88.2% 15

No. Why? Skip questions 3-8. 11.8% 2


skipped question 0

Number Response Date No. Why? Skip questions 3-8.

Categories

1 Apr 28, 2016 7:09 PM Did not need to

2 Apr 28, 2016 3:20 AM Never had time to respond!

If you answered "No" to the previous question, skip to question 8. The C.A.R.E. staff provided sufficient information about my student(s) in their follow-up messages.

Answer Options Very

Satisfied Satisfied Neutral Dissatisfied

Very Dissatisfied

Rating Average

Response Count

5 5 2 0 0 1.75 12


skipped question 5

35

The C.A.R.E. staff provided me with timely follow up responses:


on the same day the report was made 0.0% 0

within 48 hours 21.4% 3

within 1 week 50.0% 7

more than 1 week 28.6% 4


skipped question 3

Overall, the MySuccess Academic Alert referral system was useful in addressing my student concerns.

Answer Options Response Percent Response

Count

Yes 64.3% 9

No (Why not): 35.7% 5


skipped question 3


1 May 3, 2016 8:42 PM Only one email, no additional follow through

2 Apr 28, 2016 7:33 AM

This semester, it did not seem that many of my students responded to the phone calls. Many of the student's files were closed due to unresponsiveness. There are currently 7 students I flagged in March that have files still open. I have not recieved any feedback from CARE about these students.

3 Apr 28, 2016 12:16 AM

somewhat - sometimes it took a long time to follow up with the student

4 Apr 27, 2016 11:48 PM I don't know what happened

5 Apr 27, 2016 11:37 PM

The institution reached out to students throughout the semester. If they refused to engage and failed, it is entirely on them at that point.

36

Because of the MySuccess Academic Alert referral system, I noticed an improvement in my student(s):


Attendance 41.7% 5

Academic Progress 16.7% 2

Quiz/Test Scores 0.0% 0

Submitting Assignments

25.0% 3

Understanding Course Content

0.0% 0

Communication with me

33.3% 4

Personal Issues 8.3% 1

No change or improvements

25.0% 3

Other (please specify)

16.7% 2


skipped question 5

Number

Response Date

Other (please specify) Categories

1

Apr 27, 2016 11:48

PM I didn't get any follow up information

2

Apr 27, 2016 11:37

PM Some students dropped (who really needed to.) Other than that - most remained 'no shows' - never responding to emails or returning calls

Overall, the MySuccess Academic Alert referral system was useful in addressing my student concerns.


Yes 64.3% 9

No (Why not): 35.7% 5


skipped question 3

Number

Response Date

No (Why not): Categories

1

May 3, 2016

8:42 PM Only one email, no additional follow through

2

Apr 28, 2016

7:33 AM

This semester, it did not seem that many of my students responded to the phone calls. Many of the student's files were closed due to unresponsiveness. There are currently 7 students I flagged in March that have files still open. I have not recieved any feedback from CARE about these students.

3 Apr 28,

2016 somewhat - sometimes it took a long time to follow up with the student

37

12:16 AM

4

Apr 27, 2016

11:48 PM I don't know what happened

5

Apr 27, 2016

11:37 PM

The institution reached out to students throughout the semester. If they refused to engage and failed, it is entirely on them at that point.

I would continue to use the MySuccess Academic Alert for future student referrals.


Yes 93.8% 15

No (Why not): 6.3% 1


skipped question 1


1 Apr 27, 2016 11:48 PM Did not work

Please provide any areas to improve upon.


5

answered question 5

skipped question 12

Number

Response Date

Response Text

1

Apr 28, 2016

10:15 PM

Support is great. My only advice that I have conveyed to Wayne is that we need to convey to students better the level of commitment needed in a college level course. Too many still do not understand the time commitment. So many are already too far behind by the second week given how much time they expect to put in.

2

Apr 28, 2016

7:33 AM Possible follow up with students who say they will drop the course. In my experiences, they say they will but never do.

3

Apr 27, 2016

11:48 PM

I think it should go back to the old way of anonymous reporting because students get so upset if they get reported and have to spend time having additional meetings even if it helps them. then the student evaluates me low at the end of the semester. some faculty have told me they won't refer because they want their evals to be positive for tenure.

4

Apr 27, 2016

11:41 PM

There is only so much you can do if students do not respond. I appreciate all your hard work and effort.

38

5

Apr 27, 2016

11:37 PM

Provide more reminders during semester to send these alerts. Do it explicitly prior to drop period to identify students who should *strongly be encouraged* to drop.

Additional Comments:


5

answered question 5

skipped question 12

Number

Response Date

Response Text

1

Apr 28, 2016

10:15 PM See above #9.

2

Apr 28, 2016 6:07

PM Results were not as I had hoped for but then again it all ultimately is in the hands of students.

3

Apr 28, 2016 3:20

AM I have been extremely busy throughout the entire semester and never had time to get my thoughts together to respond or flag possible problems.

4

Apr 28, 2016 1:13

AM This semester the follow up is a little slower than before. Maybe more faculties are using My success.

5

Apr 28, 2016 1:04

AM Students will often avoid calls from the counselors, but the fact that C.A.R.E is even reaching out will cause the students to contact me about missing class.

During the AY 15-16, the MySuccess became the main referral system for

instructors to use which was a change from the previous academic alert system that

instructors accessed. The overall feedback was that majority of the instructors would

continue to use the MySuccess Academic Alert for future student referrals, and that the

referral system was useful in addressing their student concerns. One instructor did

make a comment that “Results were not as I had hoped for but then again it all

ultimately is in the hands of students.” This seems to be a reoccurring concern that the

CARE staffs encounter each semester. It is very difficult to contact students and for

those that we do contact the experience is positive and the students do appreciate that

someone from the college cares about their progress in class.

39

3. Call Campaign Quantitative Data Results:

Fall 2015 Campaign Call Results:

TOTAL AMOUNT ON CALL LIST 1821

MADE CONTACT & METHOD OF CONTACT Made Contact 650

Method of Contact

E-Mail 11

In Person 15

Phone 624

DIDN'T MAKE CONTACT Didn't Make Contact 1171

O/S (Phone is out of service) 89

REGISTERED for Spring 2016

Total Amount Registered 1148 Includes Registered & Other UH

Campus

Registered 1108

Other UH Campus 40

Home campus is HON but only registered for classes at another UHCC (None @ HON)

Made Contact & Registered 413 Out of 650

Contact Method

E-mail 10

In-Person 12

Phone 391

No Contact & Registered 735

Although attempts were made to contact these students via e-mail and/or phone, no two way communication occurred between the CARE Office and student.

40

NOT REGISTERED Total Amount Not Registered 673

Made Contact & Not Registered 237

Method of Contact

E-Mail 1

In-Person 3

Phone 233

No contact & Not Registered 436

Reasons Why Not Registered

Family 4

Financial 1

FOB 136

Graduated 23

Medical 5

Military 3

Moving 13

Not Interested 7

Other 11

Taking a break, personal, thinking of transferring to Chaminade, will be studying abroad,, course not being offered until fall, entering the Fire Academy, PACE

Transferred/Non-UH 7

Transferred/UH 19

Transferred/UHCC 37

Unknown 390

Didn't make contact with student or couldn't figure out reason based on the notes.

Work 17

Spring 2016 Campaign Call Results:

Developmental Education Courses

CLASS AMOUNT OF

ALERTS GRADE COUNT REGISTERED IN 201630

(As of June 2, 2016)

ENG 18 0

41

CLASS AMOUNT OF



ENG 19 52 A 8 4

B 18 11

C 7 5

F 13 1

IF 2 0

IN 1 0

N 2 1

W 1 0

CLASS AMOUNT OF



ENG 21 43 A 13 10

B 11 6

C 7 2

D 1 1

F 9 1

N 1 0

W 1 0

CLASS AMOUNT OF



ENG 100S 132 A 34 21

B 27 16

C 23 11

D 4 2

F 32 10

IF 3 1

N 1 1

W 8 0

CLASS AMOUNT OF



MATH 9 140 CR 60 35

N 34 9

W 17 4

MATH 8 29 12

Missing Spring 16 to Fall 16 Campaign Calls

42

The call campaigns are an integral part of the CARE program’s outreach service. Each term, the program receives a list of continuing students who have not registered for the upcoming semester. The CARE student assistants are tasked with calling these students and encouraging them to register for classes. This AY 14 – 15, the student assistants called a total of 3,029 students. Of the 3,029 students, 1588 (52.4%) students registered for the upcoming semester based on phone call reminders, in person registration with a CARE staff, or email reminders. These numbers reflect the dedication and effort that the CARE student assistants have in assisting students to register, or find solutions to concerns that they may have that are hindering them from registering for classes. 4. Academic Coaching Quantitative Data Results:

Peer Coaching SY ‘15 - ‘16

Overall Results

Students Coached

Persistence % for following semester No. contacts

Fall '15 32 81.25% 272

Spring '16 52 59.62% 416

Summer '16 (ongoing) 16 - 33

Total 77* 721

Avg Persistence % 70.43%

*Total number of students coached represents the true number of students. The individual breakdown of students coached includes students who were coached for

multiple semesters and therefore counted more than once.

Peer Coaching Fall 2015 Results

Actively Coached 32

Persisted from Fall to Spring ‘16 26

ENROLLMENT PERSISTENCE RATE 81.25%

43

No. of students who continued with coaching 20 (out of 32)

Coaching Persistence Rate 62.5%

Number of contacts made 272

20 out of 32 students who returned in Spring ‘16, chose to voluntarily continue to be coached by their Peer Coach. This continuation rate, 62.5%, supports the student’s belief in the importance of coaching and the impact it has had on their success at Honolulu Community College.

Peer Coaching Spring 2016 Results

Actively Coached 52

Persisted from Spring ‘16 to Fall ‘16 (based on data collected on 7/1/16)

31

ENROLLMENT PERSISTENCE RATE 59.62%

No. of students who continued with coaching n/a

Coaching Persistence Rate n/a

Number of contact made 416

The CARE Peer Coaches coached a total of 52 students in the Spring of 2016. 20 of these students received coaching services the previous Fall semester by their same coaches. Enrollment persistence rate is 59.62%, which is lower than the Fall persistence rates. This data was collected as of 7/1/16 and can most likely be attributed to students who have not registered as of date.

Fall 2015 Survey Results Total submitted forms: 2

1. The support I receive from my Coach helps me manage my time and commitments.

1 - Strongly Agree 1 - Agree

2. My Coach assists me with identifying and utilizing my resources. 1 - Strongly Agree 1 - Agree

3. I’m getting more out of my education because of the support I receive from my Coach.

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4. I would recommend Coaching to a friend, family member, classmate or colleague.


5. The thing I liked most about coaching was The support and caring. She was good w/ what and need to say when I had issues.

Spring 2016 Survey Results

Total Submitted Forms: 12

1. What is your major/program?

● MELE

● MELE

● MELE

● mele music business

● Mele

● ECED

● Early childhood education

● ECE

● Early Childhood Education

● M.E.L.E

● cent

● AMT

2. Is this your first semester having a coach? ● Yes: 11 students (91.7%)

● No: 1 student (8.3%)

3. Please share why you were interested in Peer Coaching. ● It's helpful to get advice from someone who's in the field and has dealt with the

problems your about to face.

● It's helpful to get advice from someone who's in the field and has dealt with the

problems your about to face.

● i was failing i didnt have a structure

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● They're helpful in the sense that they have dealt with the problems your about to face

● To get perspective on how to handle the pressures of the courses

● talking about how i am doing in class

● she understands me she and I went over on what I been during this class and how can

she help and programs to take and what things I need to do.

● I was interested because throughout my semesters here, I never had a peer coach who

would check up on me to see how I'm doing either in school or out of school. So this

sounded interesting to me because I know there is someone who actually cares about

how I'm doing.

● I wanted to know the program before I get in.

● I felt like I needed guidance trying to go into the my M.ELE courses.

● It is very hard for me to get help from a friendly classmate.

● So it can help me to get ahead

4. Do you think having a coach was important to your success this semester? ● Yes: 11 students (91.7%)

○ Reasons:

■ Obviously you can't just do everything by yourself

■ Obviously you can't just do everything by yourself

■ i was unorganized i didnt know how to manage time when it came to

studies

■ I need a second opinion

■ yes helping in understanding the assignment

■ what I thank of having a pre coach is important for the semester it

because it help me to have some oen to talk to and tell every ting that

going on in school.

■ Although I didn't get a coach till almost the ending of this semester, I

think it was important to my success because I could go to her for

anything, especially if I was struggling. She made me feel like I was less

struggling.

■ Helped me understand a lot about MELE program and she helped me

with counselors to transfer class.

■ My peer coach helped me find direction and guided me along my way to

get into my M.E.L.E courses.

■ Yes, the experience a coach has can serve as a valuable guide for the

learning path .

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■ Because it keeps me focus when the coach is giving me some advice.

● Undecided: 1 student (8.3%)

○ Reason:

■ I'm not yet sure how it the help has affected my school semester

5. Please select the three most important topics that your coach assisted you with: ● Financial Aid: 2 (16.7%)

● Registration: 10 (83.3%)

● Campus Resources: 6 (50%)

● Time Management: 5 (41.7%)

● Goal Setting: 8 (66.7%)

● Source of Support: 8 (66.7%)

● Academics & Coursework: 4 (33.3%)

6. Would you like to continue to have a coach next semester? ● Yes: 11 students (91.7%)

● Undecided: 1 student (8.3%)

7. If you answered No, what is your reason for not continuing with coaching? ● No responses

8. Would you recommend Peer Coaching to other students? ● Yes: 12 students (100%)

9. We are always open to suggestions. Please share with us ways we can improve our program. ● doing fun things

● I enjoy having a pre-coach this semester it help me express my thought of this ECE

program.

● Don't change, stay golden.

● meeting time is not flexible enough due to the course taken for the coach and student.

but I think this can be improved by time management effort.

● N/A

With the CTE Perkins award for AY 15-16, the academic coaching program

expanded to training CTE peer coaches to work with students who are entering

their first semester in their major. The coaches worked with a total of 84 students

at the end of AY 15-16. The Fall-to-Fall persistence rates show that from Fall

2015 – Fall 2016 (data to be collected at the end of F’16 registration)

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The overall feedback from these students felt that their coach helped them manage their time and commitments, as well as identify and utilize the resources. The following is a comment from a student: “Although I didn't get a coach till almost the ending of this semester, I think it was important to my success because I could go to her for anything, especially if I was struggling. She made me feel like I was less struggling.” The coaching program is a wonderful opportunity for peer coaches to provide guidance and support to students throughout their academic year at Honolulu CC. The CARE program will continue to grow the CTE Peer Coaching program to include CENT, AJ, and AEC.

E. Other Comments

Looking over the data presented in this document, there are three areas that the CARE program did not fully assesses:

1. Assessing the effectiveness of the call campaigns in reaching out and

supporting students

2. Collecting more feedback from students who were coached.

3. Analyzing the success and persistence rates of students enrolled in the Summer 2015 Bootcamp.

These areas are essential in understanding and assessing the effectiveness of the program’s role in student success as well as the program’s service area outcomes.

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Part IV. Analysis of the Program (including accomplishments of the program in year being evaluated) Activities and Accomplishments Academic Year 2015 – 2016

In the AY 15-16, the MySuccess Early Alert system received at least 1002 unduplicated student referrals. Out of the 1002 referrals, 379 (37.8%) students passed their courses, and 426 (42.5%) students registered for the following semesters. Although these success rates numbers are small, the program hopes to increase these numbers by referring students to a peer coach who will work with students so that they clearly understand their options with the course they are struggling in.

The campaign calls were effective in supporting our continuing student population in helping them register for classes or figure out options for the challenges that they are encountering that was preventing them from registering.

The coaching program and study skills presentations provided students the opportunity to create a network of support and resources students can utilize that will help them succeed in college. Analysis of Unit

CARE needs to be more precise in defining how we measure success and how we determine whether we’re meeting these measures. It’s extremely important that the data we’re collecting be examined closely in order to construct more measurable outcomes and also to provide greater focus to our efforts in helping struggling students be more successful. Part V. Action Plan (Including plans for improvement and goals for next academic

year based on Analysis and or Surveys) A. Plans for Improvement

a. Expand the peer coaching support system into more CTE programs.

b. Utilize the MySuccess to accurately track the number of walk-ins

B. Goals for next Academic Year Goals for next Academic Year (AY 15-16) will include:

a. Evaluate the campaign call efforts by collecting qualitative data from students who have been contacted by the CARE student assistants.

b. Continue to expand the academic alert referral system through MySuccess. This will include training instructional faculty on the referral and to-do options in MySuccess.

Part VI. Summary

Honolulu Community College’s retention program called, College Achievement and Retention Experience (C.A.R.E.), began formally operating in Fall 2013. The program

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since then has grown to support the entire campus by providing academic and personal guidance through MySuccess Early Alert, Academic coaching and campaign calls, as well as, collaborating with various departments to continue to support student retention. The program will continue to conduct outreach for continuing students who did not register as well as those that have not made a payment toward their tuition. These calls are essential in supporting the college’s enrollment efforts as well as student success. The peer coaching program will expand to include CTE Peer Coaching and collaborating with Student ACCESS to provide student support throughout the academic year. Part VII. Resource Implications and Needs

program: college achieve and retention experience...

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