professionalism in the workplace denise thornby rn, ms
TRANSCRIPT
Professions
• have a body of knowledge, scope of practice, agreed upon values, oath or code and accountability to our society for their profession and their professional behavior.
Professionalism
• Describes a certain type of behavior in the workplace
• Based on our values and understanding of our professional roles
• Evidenced in our behavior
How professionalism is judged
• Against a set of expectations or standards
• From our own personal values set and understanding of what “professionalism” means
• May be situational in nature• Strongly influenced by culture
Our relationships with patients:
• Therapeutic context• Safety, trust and ethical behavior
are foundational• Relationship has boundaries• Vulnerability of patients and the
imbalance of power
Crossing Professional Boundaries
• Non-therapeutic relationships• Inappropriate communication• Inappropriate self-disclosure• Exploitation – money, gifts• Breaches of confidentiality
Functional Trust• All people have an equal
need for respect• Respect is the basic
foundation of all healthy personal relationships
• Each team member is equally important
• Each team member’s work is equally important
Mutual respect• All people have an equal
need for respect• Respect is the basic
foundation of all healthy personal relationships
• Each team member is equally important
• Each team member’s work is equally important
Open Communication• Team members talk to
each other about issues directly
• All team members avoid the 3 B’s
• Supportive feedback is given generously
• Corrective feedback is helpful, tactful and constructive
• Competent• Trustworthy• Respectful• Act with Integrity• Considerate• Empathetic
Professionals are: