ProfessionalismBasic Standards & Expectations

Macheo Payne

Lincoln Child Center

2011

New Hire Orientation

New Hire Orientation

Introductions (Again?)

1. Name, position2. What does professionalism mean to you?

Training Goals

•Explore and define Professionalism as a Lincoln employee

• Discuss Basic Standards & Expectations

•Generate questions, comments, reflections

New Hire Orientation

New Hire Orientation

•What Kind of Professional Are You? What is the Professional Arena?

Social service Not for profit

Mental health Service based

Education Intensive, specialty services

Youth development

What is the Profession?

New Hire Orientation

Experiences with Professionalism

*Activity* 1. In small groups, pick a company that

exemplifies professionalism and why?

2. Share an experience when someone was extremely unprofessional.

3. Share an experience when someone went above and beyond their job to assist you.

What is Professionalism at Lincoln?

What is acceptable?

What is not acceptable?

New Hire Orientation

New Hire Orientation

Basic Standards & Expectations

Accountability (on time, on post, acting responsibily, responding appropriately)

Communication (respectfully, keep supervisor informed, ask for clarity or help)

Presentation (dress, language, demeanor, attitude, behavior, state of mind)

Job Function (follow policies & procedures, work to the best of your abilities)

Teamwork (support is a 2 way street, so if conflict)

What are Professional Skills?

Got skills?objective skills---------------subjective skillstangible skillls----------------abstract skillshard skills---------------------soft skills technical skills----------------interpersonal skillslearned skills------------------natural skillsspecialized skills--------------general skills

New Hire Orientation

New Hire Orientation

BREAK?

BREAK!

Boundaries

Personal Boundaries

(Personal comfort zone)

•Personal business

•Privacy (TMI)

•Personal beliefs

Professional Boundaries(Conduct as an

employee)

•Attitude

•Gossip

•Outside affiliation with staff & families

•Harassment

•Appropriate discussion

•Solicitation

Client Boundaries(conduct with

clients)

•Physical space

•Outside contact

•Social networking

•Favoritism

•Giving money

•Over identify

•Too casual or informal

Boundaries

Personal BoundariesKeeping your personal life separate from your work

environment is important.

Examples:•Keeping personal information to yourself•Not allowing personal issues & challenges infringe on your ability to perform at work•Not using your time at work to deal with personal issues not related to the job

Boundaries

Professional Boundaries

Finding the balance between being personable and remaining professional is critical. Always default to a professional

demeanor and establish rapport after boundaries are clearly defined and

established. Examples:•Maintaining professional demeanor, dress, language, communication & conduct at all times while at work•Responding appropriately to challenges on the job despite personal feelings or inclination to respond differently•Developing relationships with other staff, contractors risky and blur the line

Boundaries

Client BoundariesClients cross boundaries often. It is the

responsibility of the staff person to establish and reinforce appropriate boundaries at all times.

Examples:•Keeping appropriate physical boundaries with clients; no touching, hugging or physical playfulness with clients•Keeping emotional boundaries in all interactions;

–be aware of favoritism –clients liking you or you

•Keeping appropriate social boundaries–Not over identifying with clients–Not interacting too casually with clients–Not allowing clients to interact to familiarly or casually with you or in your presence (always acknowledge inappropriate behavior or language)

New Hire Orientation

LUNCH BREAKEat

Take a walk

Go to HR

Talk

Be alone

Take care of your business

Be back on time

Agency Values

Principles of Care(delivery)

•Strength-Based

•Family Centered

•Best Practices

•Team-Based and Integrated Care

•Early Intervention and Prevention

Lincoln Values

(spirit of delivery)

•Excellence

•Diversity

•Compassion

•Integrity

•Respect

•Courage

Mission (guiding approach)

To enable vulnerable and emotionally

troubled children and their families to lead

independent and fulfilling lives.

AlignmentWhich principles or values

do you hold personally? How do you carry them?

Purpose

Why are you here? (in this line of work)

What has led you to this work?

What about this work speaks to you and who you are?

What do you bring to this work?

What do you gain from this work?

Burnout and Self Care

• What Sustains You?

• Where do these fall?– Mentally– Emotionally– Physically– Spiritually

• What Drains You?

• Where do these fall?– Outside of your control– Within your influence– Completely in your

control1. Write out 10 things that sustain you

2. Label them according to the categories

3. Then label them according to level of control

Burnout and Self Care

• Personal Strategies

• Spirituality• Supportive relationships• Personal practices• Plan your self care• What are your practices?

• Agency Support• Benefits package• EAP• Breaks & Lunch• Training & development• HR

Thank You

•Questions?•Comments?•Reflections?•Feedback?