Professional Development

Program

Changing Culture

IntroductionInstructor: Tracy Tulle

Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College

Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary

18 years of leadership in the airline industry

Topics for Discussion

Role of Mission, Vision & Values Understanding Organizational

Culture Organizational Structure &

Culture Change Planning & Executing Change

Effectively

Changing Culture

Describe your work environment today.

Mission, Vision & ValuesMission

Statement: A statement of

purpose, describing who the company is

and what it does

Vision Statement: A future-oriented declaration of the

organization’s purpose and aspirations

Values: Shared principles,

standards and goals

Purpose of Mission and Vision

Communicate the purpose of the organization to stake holders

Inform employees of strategy

development

Develop the measurable goals and objectives by

which to gauge the success of the organization’s

strategy

Inform Employees of the Strategy Development

Mission

Statement

Vision Statement

Strategy

Goals &

Objectives

Organizational Framework

Strategy

Goals & Objectives

Froedtert Hospital’s Mission StatementFroedtert

Hospital will advance the health status of individuals we serve through:• High-quality

patient care• Teaching the

next generation of health professionals

• Advancing scientific discovery and technology

Froedtert Hospital’s Vision Statement

Froedtert Hospital and The Medical College of

Wisconsin Physicians will be one of the nation’s top

25 academic medical centers by offering our patients and families scientific discoveries,

service excellence and hope.

Organizational CultureWhat is culture?

A system of shared assumptions, values, and

beliefs showing people what is appropriate and

inappropriate behavior

Froedtert Hospital’s Values

TALENT: We recruit and retain the best staff to

deliver the highest standard

of care.TEAMWORK: We

create an environment of

energetic, multi-disciplinary teams to deliver accessible, quality care and

service excellence.

STEWARDSHIP: We honor the

community trust by utilizing healthcare

resources wisely.RESPECT: We treat

each patient as a unique partner in care. We work to

achieve new levels of cooperation in understanding

cultural differences.

Why Does Organizational Culture Matter?

Culture may be related to increased performance

Culture is a powerful way of managing (and influencing) employee behaviors

Signs of Organizational Culture

Mission Statement

Stories & Language

Physical Layout

Rules & Policies

Rituals

Why Do Organizations Change?

Workplace Demographics

Technology

Globalization

Changes in the Market Conditions

Growth

Poor Performance

Forms of Organizational Change

Structure

Strategy

PoliciesProcedu

res

Technology

Culture

Why Do Employees Resist Change?

Disrupted HabitsPersonality

Feelings of UncertaintyFear of Failure

Personal Impact of ChangePrevalence of Change

Perceived Loss of Power

Planning & Executing Change Effectively

Determine Need for Change Executing Change

Group Activity

Changing Culture"There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things."

— Niccolo MachiavelliThe Prince (1532)

Changing Culture

Presentation Material and Text:

Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge