6. Right to fair and responsible marketing What are the general standards of marketing of goods or services? What is bait marketing? What is negative option marketing? What effect does direct marketing have on consumers? What are the requirements of catalogue marketing? What rights does a consumer have with regards to trade coupons and similar promotion? What implications does a customer loyalty programme have on suppliers? What are the requirements for promotional competitions? What is important when advertising an alternative work scheme? Am I allowed to do referral selling? And what is it? I have an agreement with a person lacking legal capacity – what now?

7. Right to fair and honest dealing What is unconscionable conduct? What would be constituted as False, Misleading or Deceptive representation? What is Fraudulent Schemes and Offers according to section 42 of the act? The effect the Act has on Pyramid and Related Schemed. What is a Multiplication scheme? What is a Pyramid scheme? What is a Chain

Letter scheme? Consumers have the right to assume suppliers is entitled to sell goods – What does this mean for the ordinary consumer? What does the Act say pertaining to Auctions? General rules on advertising of auctions. What impact does changes, deferrals and waivers, and substitution of goods have on an existing agreement? What is my right as a consumer pertaining to over-selling and over-booking?

8. Right to Fair, Just and Reasonable terms and conditions What will constitute as unfair, unreasonable and unjust contract terms? How must a supplier draw a consumer’s attention to specific terms and conditions? What does the act say about written consumer agreements? What is Prohibited Transactions, Agreements or Terms and Conditions?

9. Right to Fair Value, good quality and safety A consumer may demand quality service. A consumer may demand safe, good quality goods. What is the minimum period for an implied warranty on goods or services? There is a warranty on repaired goods. Consumers have a right to be warned concerning the fact and nature of goods and services. Certain goods must be recovered and disposed correctly. Goods that becomes defective or hazardous must be monitored and recalled. Consumers have a right to claim damages for injuries caused by unsafe/defective goods or services.

10. Supplier’s accountability to consumers What is a lay - by sale? What is the maximum cancellation penalty that may be charged for cancelling a lay-by agreement? What is pre paid certificates, credits and vouchers? The implications thereof. How does prepaid services and access to service facilities work in terms of the act? What are my rights, if a supplier is in possession of my property? Deposits in respect of containers, pallets or objects. Who can be refunded, how much and where? Return of parts and materials. What does the act say with regards to my old components?

11. How to initiate a complaint to the Commission.12. Investigation by the Commission.13. Outcome of an investigation.

Our training will also assist you in claiming money back on the Skills Development Levies you pay. You will also be able to complete a thorough Employment Equity Plan should you use our training. SEESA believes in providing training which is not of an academic nature but rather practical so as to provide attendees with workable information.

PAGE 1 OF 2

SEESA Presents:Professional Business TrainingFor The Smart Business Owner

The aim of the course is to provide individuals with a clear understanding of the implications of the Consumer Protection Act, including an insight into the fundamental consumer rights.1. Introduction to the Consumer Protection Act What is the purpose of the act. To whom does the act applies?2. Right to equality in the Consumer Market What does the right to equality in the Consumer Market Means to the Consumer?

Protection against discriminatory marketing. What constitutes as Marketing? What is discriminatory Marketing? What will constitute to be unfair discrimination in Marketing? When is discriminatory Marketing permissible?

Reasonable grounds for Differential treatment in specific circumstances. When would it be reasonable grounds for Differential treatment? Equality court jurisdiction over this Part. Is differential treatment always unfair discrimination? Where do I institute any proceedings

regarding perceived unfair discrimination? When will my claim be valid? When will a court be able to decide whether it was unfair discrimination?

3. Consumers right to privacy What is direct marketing? What does the right to privacy entail within the context of marketing? When may a supplier contact a consumer

for the purposes of direct marketing? Mechanisms to block direct marketing communication. Regulation of time for contacting consumers. When may a Consumer be contacted?

4. Consumer’s right to choose Consumers have a right to select suppliers. How does this apply in the real world? What is the legal implications pertaining to expiry and renewal of fixed-term agreements. What is meant with cooling-off period after direct marketing and how does it apply. May a consumer cancel advance reservations or bookings? Consumers must be afforded the opportunity to choose or examine goods. What happens if a consumers goods are delivered not on time? May a consumer return goods? What is unsolicited goods or services?

5. Right to disclosure and information What is plain and understandable language? What is the implications if goods do not have a price or is displayed with an incorrect price? Product labelling and Trade descriptions, what information must be disclosed on products? Disclosure of reconditioned or grey market goods. What information must be disclosed on my sales records? Must a supplier disclose its intermediaries? Deliverers, installers and others must be identifiable.

SkillsTraining

Consumer Protection Training

Understand the implications of the Consumer Protection Act.

Time: 09:00-16:00 (light lunch included)

PLACE:26 King Edward Street Newton Park Port Elizabeth 6045

Click to View Google Map

CONTACT: Loryn Bester | TEL: 012 810 2000 | FAX: 012 810 2207 | E-MAIL: loryn@seesa.co.za

Due to limited seats only 3 persons per company can register. First come, first served. (Seat only confirmed once payment received)

6. Right to fair and responsible marketing What are the general standards of marketing of goods or services? What is bait marketing? What is negative option marketing? What effect does direct marketing have on consumers? What are the requirements of catalogue marketing? What rights does a consumer have with regards to trade coupons and similar promotion? What implications does a customer loyalty programme have on suppliers? What are the requirements for promotional competitions? What is important when advertising an alternative work scheme? Am I allowed to do referral selling? And what is it? I have an agreement with a person lacking legal capacity – what now?

7. Right to fair and honest dealing What is unconscionable conduct? What would be constituted as False, Misleading or Deceptive representation? What is Fraudulent Schemes and Offers according to section 42 of the act? The effect the Act has on Pyramid and Related Schemed. What is a Multiplication scheme? What is a Pyramid scheme? What is a Chain

Letter scheme? Consumers have the right to assume suppliers is entitled to sell goods – What does this mean for the ordinary consumer? What does the Act say pertaining to Auctions? General rules on advertising of auctions. What impact does changes, deferrals and waivers, and substitution of goods have on an existing agreement? What is my right as a consumer pertaining to over-selling and over-booking?

8. Right to Fair, Just and Reasonable terms and conditions What will constitute as unfair, unreasonable and unjust contract terms? How must a supplier draw a consumer’s attention to specific terms and conditions? What does the act say about written consumer agreements? What is Prohibited Transactions, Agreements or Terms and Conditions?

9. Right to Fair Value, good quality and safety A consumer may demand quality service. A consumer may demand safe, good quality goods. What is the minimum period for an implied warranty on goods or services? There is a warranty on repaired goods. Consumers have a right to be warned concerning the fact and nature of goods and services. Certain goods must be recovered and disposed correctly. Goods that becomes defective or hazardous must be monitored and recalled. Consumers have a right to claim damages for injuries caused by unsafe/defective goods or services.

10. Supplier’s accountability to consumers What is a lay - by sale? What is the maximum cancellation penalty that may be charged for cancelling a lay-by agreement? What is pre paid certificates, credits and vouchers? The implications thereof. How does prepaid services and access to service facilities work in terms of the act? What are my rights, if a supplier is in possession of my property? Deposits in respect of containers, pallets or objects. Who can be refunded, how much and where? Return of parts and materials. What does the act say with regards to my old components?

11. How to initiate a complaint to the Commission.12. Investigation by the Commission.13. Outcome of an investigation.

PAGE 2 OF 2

Our highly-affordable and tax-deductible services include: Labour Law, BEE, Skills, Occupational Health & Safety, UIF and Consumer Protection for businesses

SEESA Labour assists businesses with all labour law matters by providing on-site consultations, facilitating access to representation at the CCMA or other bargaining councils, and guaranteeing its legal services. SEESA Labour services include: drafting of employment contracts, chairing disciplinary hearings and incapacity inquiries, facilitating retrenchments, union negotiations etc.

SEESA Consumer Protection assists business owners and suppliers with all consumer related matters by providing advice and draft amendments to consumer related documentation including marketing and sales documentation. SEESA Consumer Protection also provides clients with assistance upon receipt of compliance orders, during tribunal proceedings or with general complaint procedures.

SEESA BEE guides businesses in BBBEE (Broad Based Black Economic Empowerment) compliance, verifications and requirements in order to benefit from this legislation.

With SEESA Skills Training you can invest in your employees, by providing comprehensive training that will lead to an increase in your company’s productivity and profitability, whilst also enabling you to claim back a percentage of your Skills Levies paid to SARS.

www.seesa.co.za | Toll Free Number: 086 117 3372

The aim of the course is to provide individuals with a clear understanding of the implications of the Consumer Protection Act, including an insight into the fundamental consumer rights.1. Introduction to the Consumer Protection Act What is the purpose of the act. To whom does the act applies?2. Right to equality in the Consumer Market What does the right to equality in the Consumer Market Means to the Consumer?

Protection against discriminatory marketing. What constitutes as Marketing? What is discriminatory Marketing? What will constitute to be unfair discrimination in Marketing? When is discriminatory Marketing permissible?

Reasonable grounds for Differential treatment in specific circumstances. When would it be reasonable grounds for Differential treatment? Equality court jurisdiction over this Part. Is differential treatment always unfair discrimination? Where do I institute any proceedings

regarding perceived unfair discrimination? When will my claim be valid? When will a court be able to decide whether it was unfair discrimination?

3. Consumers right to privacy What is direct marketing? What does the right to privacy entail within the context of marketing? When may a supplier contact a consumer

for the purposes of direct marketing? Mechanisms to block direct marketing communication. Regulation of time for contacting consumers. When may a Consumer be contacted?

4. Consumer’s right to choose Consumers have a right to select suppliers. How does this apply in the real world? What is the legal implications pertaining to expiry and renewal of fixed-term agreements. What is meant with cooling-off period after direct marketing and how does it apply. May a consumer cancel advance reservations or bookings? Consumers must be afforded the opportunity to choose or examine goods. What happens if a consumers goods are delivered not on time? May a consumer return goods? What is unsolicited goods or services?

5. Right to disclosure and information What is plain and understandable language? What is the implications if goods do not have a price or is displayed with an incorrect price? Product labelling and Trade descriptions, what information must be disclosed on products? Disclosure of reconditioned or grey market goods. What information must be disclosed on my sales records? Must a supplier disclose its intermediaries? Deliverers, installers and others must be identifiable.

SkillsTraining