product/service excellence & innovation
DESCRIPTION
CUSTOMER/STAKEHOLDER. Customer Satisfaction Level Percent Improvement in Customer Value Percent Increase in Stakeholder Funding Percent of Projects Receiving External Recognition. Earned Value of Act Projects Customer Satisfaction with Ease of Access. BUDGETARY/FINANCIAL. - PowerPoint PPT PresentationTRANSCRIPT
FAA William J. Hughes Technical Center – Internationally recognized as a leader in shaping the future of aviation.FAA William J. Hughes Technical Center – Internationally recognized as a leader in shaping the future of aviation.
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Product/Service Excellence & Innovation
Customer Relationship Management
Operational Efficiency
FAA William J. Hughes Technical CenterPerformance Measures
PEOPLE
INTERNAL PROCESSES
BUDGETARY/FINANCIAL
CUSTOMER/STAKEHOLDER
Employer of Choice
Employee Satisfaction LevelPercent of New Hires at Entry Level
Percent of Training Plan ImplementedEmployee Rating on High Performance Culture
Percent Increase in Underrepresented CategoriesPercent of Employees Trained in Targeted Occupations
Percent of Projects Completed as Scheduled
Number of Strategic Partnerships ACT Contribution to Requirements DevelopmentEmployee/Customer Satisfaction with Communications
Baseline Costs of Doing Business(Unit Costs, Direct vs. Indirect, Laboratory Use etc.)
Percent Change in Current Customer Funding vs. Previous Year Cost Recovery Dollars Received
Operating Costs as a Percent of Total Cost
Earned Value of Act ProjectsCustomer Satisfaction with Ease of Access
Customer Satisfaction LevelPercent Improvement in Customer ValuePercent Increase in Stakeholder Funding
Percent of Projects Receiving External Recognition
Percent of Additional or Follow-on Work from Customers
Customer Satisfaction with Quality of Product/Service
Customer Satisfaction That Total Solution Delivered