Xerox HR OutsourcingBrochure

Education SectorTechnology & Print Services

Procuring multi-function devicesvia the RM1599 frameworkOverview, benefits and considerations

Delivering savings. Reducing risk. Saving you time.Crown Commercial Service, in partnership with leading procurement organisations, YPO and ESPO, provide a best value route to market for the supply of multi-functional print devices, higher volume print-room equipment and managed print services. These products and services are available to you via what’s called a category or purchasing framework. Each one has a reference number. In this case RM1599.

The framework’s been designed collaboratively by procurement professionals for the use of all members of the education sector. It’s designed to offer best value, save time and reduce the cost and risk of buying these products and services. Xerox was awarded sole supplier status on Lot 1 and is also and awarded supplier for Lots 2 and 3.

Why consider using the RM1599 framework & Xerox UK?Accessing the Crown Commercial Service RM1599 framework for the supply of a range of Photocopiers and Multi-Function Printers brings a number of benefits to you:

Best value – due to the aggregation of spend and leverage of the whole of government and wider public sector’s buying power this agreement delivers better value for money and improved cashable savings. This is a key reason why the pricing you see is extremely competitive and far lower than can be sourced via other purchasing routes including sourcing locally.

No middleman – one of the key framework objectives is to minimise the cost of the equipment and maximise savings to all public sector organisations. We sell the products direct to you. This means there is no middle man. No reseller or dealer profit margins just best value and the lowest price possible. Your lease and service support contract is direct with Xerox under the terms of RM1599.

Less resource – it also minimises the duplication of effort and time taken within the procurement process. This means, once you have made your decision, you can now “Direct Award” to Xerox under Lot 1 quoting Reference RM1599. This removes the need for you to conduct a lengthy supplier evaluation each time you have

a requirement, saving both the time and cost associated with procurement exercises. The Procurement professionals have done this for you as part of the overall tender submission evaluation. All customers using RM1599 are backed up and supported by strict terms and conditions, including compensation for non-performance.

Supporting you – the framework is jointly managed and monitored by Crown Commercial Service, ESPO and YPO purchasing bodies. These organisations provide guidance and support to all customers using the framework. In addition, your views and requirements are taken into account when reviewing and developing future contracting arrangements.

Smarter procurement – the established framework is fully compliant with the Public Contracts Regulations 2006. Whilst you may want to engage local suppliers, this framework provides best value in the market place. Specifically RM1599 Lot 1 is supported by many sector associations and by many sector associations and stakeholder groups including the Department of Education.

Brand new – all devices supplied on the framework are brand new digital machines that are manufactured to the highest standards, complying with ISO 9001 standards. Products are current and not a discounted legacy range.

Environmental standards – Xerox were an early adopter of ISO 14001, an

international standard for environmental management. All of our major manufacturing sites were certified to ISO 14001 in 1997, within one year of the development of the standard. We continue to invest in research and development enabling us to offer products that reduce waste by 90% and energy consumption by over 40%.

What’s included in the Xerox service support charge?

Please note that maintenance for the proposed Xerox devices is provided by way of a Full Service & Maintenance Agreement charged by a Click Cost Per Copy Charge (invoiced quarterly in arrears) which is inclusive of:

• AllParts• Engineercallout• Time&labour• Allconsumables(excludingpaper)

Lot 1 Explained - Designed for simplicity

Lot 1 provides a pre-specified portfolio of multi-functional devices. It offers new digital products backed up by a comprehensive support contract at the most competitive price in the marketplace.

Twelve tender responses and one e-Auction laterLot 1 of RM1599 has sole supplier status. The framework was issued as a tender to the open market and out of the twelve compliant respondents the award was made to Xerox UK.

Products & quotationsWe appreciate you will need to see a formal quotation to review and compare prices, service levels and product specifications. You can log-on to www.xerox.co.uk/rm1599 and see how much you can save using the on-line cost calculator, print a quote, e-mail yourself a quote and even save all your quotations securely.

Advice and orderingOur team are there to help understand your requirements, identifying the most suitable solution, the most appropriate Lot to purchase from and make the ordering process as simple as possible.

Contact one of our product advisors by calling 0870 240 0234 or via e-mail on xeroxonline@xerox.com

What do I need to consider when comparing service support contracts?Machine availability – what’s the contracted average machine availability the supplier is contracting to deliver? Xerox delivers a minimum 97%.

1st time fix rate – it’s one thing to say an engineer will be there in an hour but if they haven’t got the right parts the device is not going to get fixed first time, meaning more down-time, less availability and your work not getting produced. Xerox delivers a minimum 95%.

Engineer response time – the clock starts when you make the first call to our Welcome Centre not when the engineer confirms receipt of the call or diagnoses the problem. Xerox delivers an average 4 hour response time.

Escalation process – is there one in place and if so, how does it work? Who do you contact and how? Xerox has a Query Management System that manages all customer issues from start to end within agreed timeframes. Queries can be flagged by e-mail, telephone and via the web.

“By using the new framework, the school is saving 90% with the Xerox agreement, plus over 80% on the service contract.”Benthal Primary School, Stoke Newington, London

©2014 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries. XN140037

Contact.0870 240 0234.Email: xeroxonline@xerox.comLot 1 Portal: www.xerox.co.uk/rm1599

Twitter.@xeroxuk

Web.www.xerox.co.uk/ccs